2005 Mercury Mariner Complaint Log

STRONG GASOLINE ODOR WHILE PARKED IN GARAGE. SERVICING DEALER REPORTS GAS LINE IS RUSTED AND IS LEAKING. CONDITION IS TOO DANGEROUS TO ALLOW FURTHER DRIVING WITHOUT REPAIR. *AK

TL*THE CONTACT OWNS A 2005 MERCURY MARINER. WHILE DRIVING 55 MPH, ALL THE VEHICLE'S WARNING LIGHTS ILLUMINATED AND THEN THE VEHICLE JERKED AND COMPLETELY SHUT OFF. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE VEHICLE NEEDED A TRANSMISSION TORQUE CONVERTER AND WOULD BE UNSAFE TO DRIVE UNTIL THE PARTS ARRIVED. THE CURRENT MILEAGE IS 22,127 AND FAILURE MILEAGE WAS 18,000.

TL*THE CONTACT OWNS A 2005 MERCURY MARINER. THE PASSENGER SIDE AIR BAG COVER WAS SLIGHTLY ELEVATED AND THE AIR BAG WARNING INDICATOR LIGHT ILLUMINATED. THE DEALER STATED THAT BOTH AIR BAGS DEPLOYED WITHOUT A CRASH OR HARD IMPACT TO THE VEHICLE. THE DEALER REPLACED THE AIR BAGS. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 55,000. UPDATED 01/02/08.*LJ

CAR BEGAN TO MAKE A POP LIKE NOISE, IT HAS BEEN TAKEN TO DEALER 3 TIMES AND THE CATALYTIC CONVERTER WAS REPLACED THE 2ND TIME IN. ON THE 3RD TIME THEY SAID THEY COULD DO NOTHING ABOUT THE NOISE AS I START THE CAR WHEN COLD. WHO IS LIABLE WHEN MY WARRANTY IS OVER? *TR

I HAVE BEEN HAVING PROBLEMS WITH MY VEHICLES AND ALL 4 OF MY TIRES SINCE JULY 06. MY VEHICLE/ STEERING WHEEL/FRONT END IS SHAKING & VIBRATING TERRIBLY. I WAS TOLD BY THREE DIFFERENT AUTHORIZED TIRE/DEALERSHIPS THAT ALL FOUR OF MY TIRES ARE BAD, THEY ARE CUPPED & FEATHERED AND THE TREAD IS NOT GOOD. THE DEALERSHIP WHERE I BOUGHT MY VEHICLE SAYS IT IS NOT THEIR RESPONSIBILITY TO PROVIDE ME WITH NEW TIRES (MY VEHICLE IS STILL UNDER WARRANTY) THE TIRE MANUFACTURER WILL ONLY PAY FOR 1/2 THE RETAIL COST BECAUSE THEY SAY IT IS NOT THEIR PROBLEM EITHER. I AM VERY UPSET. THE VEHICLE IS UNSAFE TO DRIVE, AND I AM AFRAID I AM GOING TO GET HURT OR SOMEONE ELSE WILL., I DO NOT KNOW WHO TO TRUST AND COULD REALLY USE SOME HELP. *NM

BACK GLASS ON MERCURY MARINER SHATTERED FOR NO REASON. *NM

WE HAVE TAKEN OUR MARINAR BACK AT LEAST 2 TIMES COMPLAINING OF OUTRAGEOUS ROAD NOISE WHILE DRIVING. THIS IS THE WORST VEHICLE I HAVE EVER DRIVEN OR RIDDEN IN WITH THIS TYPE OF NOISE INCLUDING DIESEL TRUCKS. THE DEALER SAYS IT IS THE TIRES BUT THEY ARE THE ORIGINAL TIRE THAT CAME WITH THE VEHICLE (CONTINENTALS). I WILL NOT DRIVE THE VEHICLE DUE TO THIS ROAD NOISE. FRIENDS THAT HAVE BEEN IN THE VEHICLE WITH ME CAN NOT BELIEVE THE DECIBEL LEVEL OF THE ROAD NOISE AND THAT IT IS UNBEARABLE. I HAVE A FRIEND OF THE FAMILY WHO ALSO HAS A MARINAR AND HE ALSO HAS TAKEN HIS VEHICLE BACK TO THE DEALER 3 TIMES FOR THIS ROAD NOISE TO KNOW AVAIL. CAN YOU ADVISE ME ON WHAT TO DO ABOUT THIS SITUATION. *JB

TL* - THE CONTACT STATED THAT ON 10/08/06 WHILE D AT A SPEED OF 40 MPH DRIVER'S FRONT TIRE WHEEL STUDS BROKE OFF. THE VEHICLE HAD AN ODOMETER READING OF 16,002 MILES ON THE VEHICLE AT THE TIME OF THE INCIDENT. THE CONTACT STATED THAT ON THE DAY OF THIS INCIDENT THE WEATHER WAS CLEAR AND SO WERE THE ROAD CONDITIONS. THE CONTACT HAD THE VEHICLE TOWED TO DANA MOTORS IN STATEN ISLAND, NY, AND THE DEALERSHIP REPLACED 4 LUG: NUTS AND 4 WHEEL STUDS. THE CONTACT STATED THAT ON 12/10/06 THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO DANA MOTORS ,AND AT THAT TIME THE VEHICLE HAD 17,642 MILES ON IT. THE CONTACT STATED THAT THE REPAIR ORDER STATED THAT DEALERSHIP REPLACED PARTS AND GEARS. THE DEALERSHIP INFORMED THE CONTACT THAT THE TRANSMISSION BOX WAS OPENED AND FOUND THAT THE TRAY HAD PIECES OF METAL IN THE TRANSMISSION TRAY. AK THE INSIDE CARGO LIGHT WAS NOT WORKING, THE WINDSHIELD WAS LEAKING, THE STEERING WHEEL WOULD VIBRATE WHEN THE CONSUMER REACHED A SPEED OF 70 MPH. UPDATED 03/07/07*JB

I PURCHASED A 2005 MERCURY MARINER 7/24/2006AT ANAHEIM LINCOLN MERCURY AND THEY WERE SHUT DOWN. I HAVE GONE TO MANY FORDS & THEY WILL NOT HELP ME CAUSE THE THEY DON'T HAVE START DATE OF WARRANTY. I ONLY HAVE 17,0000 MILES ON THIS CAR AND MY AIR BAG LIGHT GOES ON & OFF. ALSO MY TIRES HAVE SERIOUS PROBLEM I HAD TO BUY 2 MYSELF THE FIRST 2000 MILES THE TIRE R WEARING SO BAD NOW ONCE AGAIN. *JB

DT*: THE CONTACT STATED WHILE COMING TO A STOP, THE VEHICLE WOULD SHUT OFF AND A VIBRATION WAS FELT WHEN TURNING THE VEHICLE BACK ON. ALSO, A CLUNKY SOUND WAS HEARD, WHEN STARTING BACK UP. THESE INCIDENTS HAPPENED SPORADICALLY WITHOUT ANY PRIOR WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS GOING TO BE TAKEN INTO THE DEALER FOR FURTHER EXAMINATION.

THE REAR WINDOW AND DOOR WERE CLOSED, I PULLED INTO THE GARAGE, STOPPED, HEARD A CRACKING NOISE, STARTED TO BACK UP A FEW INCHES, THEN THE REAR WINDOW BLEW OUTWARD COVERING THE DRIVEWAY IN GLASS. *JB

FUEL MILEAGE FOR 2005 MERCURY MARINER IS NOT EVEN CLOSE TO WHAT IS STATED ON WINDOW STICKER. I COMPLETELY UNDERSTAND THAT DRIVING HABITS AND CONDITION APPLY, BUT WHEN THE WINDOW STICKER READS 22 LOCAL 26 HWY AND YOUR ACTUAL IS 16 HWY, THERE IS SOMETHING WRONG. THE CAR HAS BEEN TO THE DEALER ON A REGULAR BASIS AND EACH TIME I HAVE COMPLAINED. THEY DO THERE OWN TEST AND STATE THE TRUCK IS GETTING 22 MPG. I DO ALL HIGHWAY DRIVING ON A RELATIVELY FLAT SURFACE ALL WEEK LONG AND ONLY GET 16 MPG. THE TAIL PIPE IS FULL OF SOOT AND THE DEALER STATES NO PROBLEM. *NM

MY 2005 MERCURY MARINER WAS IN A SERIOUS COLLISION WITH A DEER ON THE DRIVER'S SIDE. OVER $5000 OF DAMAGE WAS DONE TO THE VEHICLE. THE SIDE CURTAIN AIR BAGS DID NOT DEPLOY IN THE COLLISION. I WAS TRAVELING AT 55 MPH AND THE DEER'S RUNNING SPEED CAUSED A VIOLENT IMPACT. THE DEER MADE DIRECT CONTACT WITH MY HEAD, NECK, AND SHOULDER, AND THE ABSENCE OF THE PROTECTION OF THE AIRBAG ALLOWED THE GLASS TO BE DRIVEN DIRECTLY INTO MY BODY BY THE FORCE OF THE CONTACT. I SUFFERED ONLY MINOR BRUISING AND A MULTITUDE OF GLASS SCHRAPNEL CUTS ON THE SCALP, FACE, AND ARMS, WHICH QUICKLY HEALED. I AM NOT ABLE TO GET AN ANSWER EITHER FROM FORD LINCOLN MERCURY OR THE LOCAL DEALER AS TO WHY THE SIDE CURTAIN AIRBAG DID NOT DEPLOY. I HAVE HAD THREE SEPARATE CONTACTS WITH FORD LINCOLN MERCURY BY E-MAIL, LETTER, AND TELEPHONE WITH NO SATISFACTION. THIS WEEK THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP, WHERE IT WAS REPORTED TO ME THAT ALL SENSORS WERE CHECKED AND FOUND TO BE COMPLETELY FUNCTIONAL. WHEN I OBTAINED THE DEALER'S WORK ORDER, IT CLEARLY STATES THAT THEY CHECKED THE RIGHT SIDE SENSORS (PASSENGER SIDE), WHEN THE COLLISION OCCURRED ON THE LEFT (DRIVER'S) SIDE. I BELIEVE THAT A MANUFACTURING DEFECT CAUSED THE SIDE CURTAIN TO FAIL TO DEPLOY, AND NOW HAVE NO CONFIDENCE THAT THE EXTRA PROTECTION THAT I PURCHASED WOULD PROTECT ME IN ANY FUTURE COLLISION OF THE SAME TYPE. I FEEL THAT I HAVE EXHAUSTED ALL OF MY OPTIONS THROUGH THE MANUFACTURER AS WELL AS THE DEALER, AND STILL HAVE NOT HAD A VALID ANSWER TO MY QUESTION ABOUT THE SAFETY OF THE VEHICLE. *NM

DT: 2005 MERCURY MARINER. CONSUMER'S VEHICLE WAS INVOLVED IN AN ACCIDENT ON AUGUST 5, 2005. THE VEHICLE WAS DRIVEN OFF THE ROAD AND WENT INTO A DITCH. THEN, THE VEHICLE WENT AIRBORNE AND LANDED IN ANOTHER DITCH. THE CONSUMER DID NOT REMEMBER WHAT EXACTLY HAPPENED, BUT THE POLICE DEPARTMENT VERIFIED THE ACCIDENT. UPON IMPACT, THE DRIVER'S SEAT COLLAPSED. THE BRACKET ON THE 60/40 BACK SEAT DISLODGED, CAUSING THE CHILD SAFETY SEAT TO BECOME DISLODGED FROM THE VEHICLE AND CONSUMER'S DAUGHTER WAS THROWN INTO THE PASSENGER DOOR HEAD FIRST. THE SAFETY BELT WHERE THE CHILD SAFETY SEAT WAS BECAME UNLOCKED. THE CONSUMER'S HUSBAND , WHO WAS DRIVING, SUSTAINED COMPRESSION FRACTURE IN HIS BACK. THE CHILD SUSTAINED HEAD LACERATION FROM RIGHT EAR ACROSS FOREHEAD TO LEFT EAR. THIS SPLIT HER FOREHEAD OPEN AND SKULL WAS EXPOSED. HER SON WAS IN A HIGH BACK BOOSTER AND SUSTAINED A BROKEN COLLAR BONE. THE OTHER DAUGHTER SUSTAINED ABRASIONS FROM THE 5 POINT HARNESS ON THE CHILD SAFETY SEAT. A POLICE REPORT WAS TAKEN. THE VEHICLE WAS TOTALED. THE CHILD WITH THE HEAD LACERATION WAS ON THE 40% SIDE, AND THE OTHER TWO CHILDREN WERE ON THE 60% SIDE OF THE BACK SEAT.*AK

DT: THE CONTACT STATED WHILE DRIVING ON AN INCLINE THE 4-WHEEL DRIVE ENGAGED AND DISENGAGED WHICH CAUSED THE VEHICLE TO JOLT. THE DEALERSHIP WAS UNABLE TO DIAGNOSE THE PROBLEM, BECAUSE THEY WOULD NOT TAKE IT TO AN INCLINE WHEN TEST DRIVING. AN ENGINEER WITH THE MANUFACTURER TOLD THE CONTACT THAT BECAUSE IT WAS ALL WHEEL DRIVE THE FOUR WHEEL DRIVE ACTIVATED WHEN THE VEHICLE DETECTED A WHEEL SLIP. THERE HAVE BEEN NO REPAIRS MADE TO THE VEHICLE. *AK UPDATED 1/25/2006 - WHENEVER THE CONSUMER DROVE OVER UNEVEN PAVEMENT SHE HEARD A CLUNKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT EVERYTHING WAS VISUALLY OK AND THE THE MANUFACTURER SAID THE NOISE WAS A CHARACTERISTIC OF THE VEHICLE. AFTER THE VEHICLE'S STEERING RACK WAS REPLACED THE CONSUMER HEARD A LOUD HUMMING/WHINING NOISE COMING FROM THE PASSENGER SIDE FRONT WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THE PROBLEM AS A FAULTY STEERING RACK. *NM

DEFECTIVE SEAT BACK ALLOWED FOR SPRING TO BREAK THROUGH SEAT FABRIC. THIS LEAD TO FACET JOINT DAMAGE WHICH PREVENTED ME FROM WORKING FOR A PERIOD OF TIME. I AM IN TRAVELING SALES AND THE MERCURY MARINER WAS A POPULAR VEHICLE CHOICE. THIS SAME PROBLEM HAPPENED TO MANY OTHER INDIVIDUALS IN THE SAME VEHICLE. *NM

2005 MARINER PREMIER DRIFTS TO THE INTO ONCOMING TRAFFIC AT LOW TO MEDIUM SPEEDS. *TS WHEN THE VEHICLE IS STOPPED THE STEERING WHEEL MOVES ABOUT 12 DEGREES FROM CENTER. THE DEALER ADJUSTER BOTH THE FRONT AND REAR CAMBER AND CASTER OUTSIDE OF THE SPEC TO COMPENSATE FOR THE DRIFT. THE VEHICLE WAS RETURNED TO THE CONSUMER WITH THE SAME PROBLEM. THE DEALER STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED BUT REFUSED TO PERFORM THE SERVICE. *NM