2008 Mercury Mariner Complaint Log

TOOK MY CAR IN FOR THE RECALL BACK IN 2014. I WAS TOLD THAT IF IT WAS NOT OUT, THAT ALL THEY COULD DO IS REPROGRAM IT AND THAT WHEN IT DOES GO OUT THEY WILL REPLACE IT THEN. NOW 2 1/2 YRS LATER, ON MY WAY TO WORK, MY DASHBOARD DISPLAYED "POWER STEERING ASSIST FAULT" AND MY STEERING WENT OUT. I TOOK IT TO THE DEALERSHIP TODAY AND THEY TOLD ME THAT IT WAS THROWING CODE # B2278, WHICH IS THE STEERING SHAFT TORQUE SENSOR, AND THAT I HAD TO CONTACT FORD ABOUT THE RECALL SINCE I DIDN'T HAVE ANY OPEN RECALLS FOR MY VEHICLE. THE LADY WITH FORD TOLD ME THAT THE RECALL WAS A ONE-N-DONE DEAL AND SINCE THEY REPROGRAMMED IT IN 2014, THERE IS NOTHING THEY CAN DO. I ASKED HER FOR THE # TO FILE A COMPLAINT AND SHE TOLD ME THAT ALL COMPLAINTS, EITHER BY PHONE OR E-MAIL, COMES THROUGH THEIR OFFICE AND I WILL GET THE SAME ANSWER FROM ANYBODY WHO RECEIVED IT. I CAN UNDERSTAND A ONE-N-DONE IF THEY REPLACE IT, BUT ALL THEY DID WAS PROLONG THE BREAKDOWN. THEY KNEW IT WAS BAD, SO WHY JUST REPROGRAM IT. THAT'S NOT FIXING ANYTHING. MY SON WAS DRIVING THE CAR JUST HOURS BEFORE I GOT IN IT AND IT WENT OUT. THANK GOD IT DIDN'T HAPPEN TO MY SON, WHO HAS ONLY BEEN DRIVING FOR 1 1/2 YRS.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE ATTEMPTING TO OPERATE THE VEHICLE, THE STEERING COLUMN SEIZED AND COULD NOT BE MOVED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING TORQUE SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

WHEN I PULLED OUT INTO TRAFFIC ON MY WAY TO MEIJER THE VEHICLE BEGAN TO STALL LIKE IT WAS IN NEUTRAL. I WAS ABLE TO DRIVE IT TO A STOP LIGHT WHERE I PUT IT INTO PARK. WHEN I TOOK OFF FROM THE TRAFFIC LIGHT EVERYTHING WAS OK, WENT TO MEIJER AND TURNED THE VEHICLE OFF. WENT SHOPPING & WHEN I STARTED THE VEHICLE AGAIN EVEYTHING SEEMED NORMAL. WITHIN A MILE OF LEAVING MEIJER THE VEHICLE BEGAN THE SAME SYMPTOMS "ACTING LIKE IT WAS GOING TO STALL." WHEN I TRIED TO INCREASE THE SPEED TO GET THE VEHICLE HOME IT WOULD NOT GO OVER 15 MPH. IT WAS LIKE IT WAS CONFUSED ABOUT WHAT GEAR IT WAS IN. I PUT THE VEHICLE IN REVERSE TO PULL INTO A PARKING SPACE AND THE VEHICLE DID NOTHING. I TURNED IT OFF AND RESTARTED IT THEN PUT IT IN DRIVE AND PULLED INTO A PARKING SPACE.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE REMEDY FAILED TO REPAIR THE VEHICLE. WHILE DRIVING APPROXIMATELY 60 MPH, A LOUD NOISE WAS HEARD AND THE POWER STEERING SERVICE WARNING INDICATOR ILLUMINATED AND THE POWER STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THERE WAS A RECALL CODE INDICATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED WITH A SENSOR FAILURE. THE CONTACT WAS INFORMED THAT THE ISSUE WAS NOT DUE TO A RECALL. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC WHERE A RECALL CODE WAS STILL DETECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 80 MPH, THE VEHICLE DRIFTED FROM ONE LANE TO ANOTHER. THE CONTACT WAS UNABLE TO CONTROL THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING, THE POWER STEERING FAILED AND FORCED THE CONTACT TO MANUALLY CONTROL THE STEERING WHEEL. THERE WAS A RECALL FOR THE POWER STEERING, BUT THE VIN WAS EXCLUDED. THE DEALER WAS NOTIFIED OF THE ISSUE. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS 185,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE OPERATING THE VEHICLE, THE ELECTRONIC POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (BOWKER FORD IN PONCA CITY, OK) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 240,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING 50 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PSCM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER STATED THAT PRIOR TO THE CONTACT OWNING THE VEHICLE, A REPAIR WAS PERFORMED WHICH BYPASSED THE RECALL. THE FAILURE MILEAGE WAS 106,000.

ABS LIGHT ALONG WITH SERVICE BRAKE LIGHT CAME ON WITH NO WARNING RESULTING IN NEAR COMPLETE BRAKE LOSS AND NEARLY STRIKING A PERSON CROSSING THE STREET.

STEERING WENT OUT AT 95,000 MILES ON MY DAUGHTER'S 2008 MERCURY MARINER. WE WERE LUCKY THAT SHE OR NO ONE ELSE WAS KILLED OR SERIOUSLY INJURED BECAUSE THE WEATHER WAS BAD AND THE ROADS WERE ICY. SHE STATES THAT SHE COULD BARELY TURN THE WHEEL AND IT TOOK ALL SHE HAD TO TURN AFTER IT WENT OUT, AND, IT SEEMED TO GET EVEN WORSE WHEN SHE STOPPED, SHUT IT OFF AND TURNED IT BACK ON. I ASSUME IT IS A RECURRING ISSUE FROM THE RECALL THAT WAS PERFORMED ON THE VEHICLE BACK IN 2015. I JUST CALLED FORD CUSTOMER SERVICE AND THEY STATE THAT BECAUSE THE RECALL WAS ALREADY PERFORMED, THEY CAN CONFIRM THAT IT WILL NOT BE COVERED. THEY RECOMMENDED THAT I TAKE IT TO A FORD DEALER FOR DIAGNOSIS AND REPAIR FOR A FEE. THE BIGGER ISSUE THAN COST IN MY OPINION IS THE LINGERING SAFETY HAZARD THAT STILL EXISTS. THE COMPONENT FAILED ABOUT A MONTH SHY OF 2 YEARS AFTER THE UPDATE, HOWEVER, AS FAR AS FORD IS CONCERNED, THE ISSUE HAS BEEN RESOLVED. SOMEONE COULD CRASH AND DIE BECAUSE OF THIS KNOWN ISSUE. IS FORD NOT CONCERNED? HOW CAN THEY SLEEP AT NIGHT KNOWING HUNDREDS OF THOUSANDS OF PEOPLE (LIKE MY DAUGHTER) ARE AT RISK. IN MY OPINION, IT IS COMPLETELY UNREASONABLE TO NOT CONDUCT ANOTHER RECALL FOR THE SAFETY OF THEIR CUSTOMERS. SOMEONE WITH MONEY NEEDS TO GET AFTER THEM WITH A LAWSUIT.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE WAS DIFFICULT TO STEER THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. UPDATED 04/28/17*LJ *TR

MY WIFE AND I WERE DRIVING HOME ON THE INTERSTATE. WE HAD JUST MERGED TO THE PASSING LANE TO ALLOW TRAFFIC MERGING FROM AN ON RAMP TO ENTER THE INTERSTATE A VEHICLE NEXT TO US WAS DOING THE EXACT SPEED AS WE WERE WHICH WAS 72 MPH SET CRUISE CONTROL. I HAD VEHICLES APPROACHING FROM THE REAR AND SINCE I WAS IN THE PASSING LANE DECIDED TO SPEED UP AND GET IN FRONT OF THE CAR BESIDE US I PUSHED THE ACCELERATOR ON OUR 08 MERCURY MARINER WITH A 3.0L ENGINE TO THE FLOOR AND THE CAR ACCELERATED IN FRONT OF THE OTHER CAR, WHEN I LIFTED MY FOOT OFF THE ACCELERATOR THE CAR CONTINUED TO ACCELERATE. I PUSHED ON THE BRAKE ONCE WITH NOTHING CHANGING THE CAR CONTINUED TO ACCELERATE. I PROCEEDED TO PUMP THE BRAKE THREE ADDITIONAL TIMES IN ABOUT 1 SECOND INTERVALS. FINALLY THE ACCELERATOR PEDAL RELEASE AND THE CAR SLOWED DOWN. WE PRECEDED HOME WITHOUT FURTHER INCIDENT. THIS IS A VERY DANGEROUS CONDITION AND HAS RESULTED IN SERIOUS INJURIES AND DEATHS IN EARLIER MODEL YEARS OF FORD ESCAPE, MERCURY MARINER AND MAZDA TRIBUTE VEHICLES. I HAVE HAD FORD VEHICLES MY WHOLE LIFE AND HAVE BEEN WORKING ON VEHICLES FOR MORE THAN THIRTY FIVE YEARS. THIS IS NOT NORMAL AND IS NOT THE ONLY TIME OR VEHICLE THIS HAS HAPPENED TO IN THIS YEAR THERE ARE MANY OTHER SIMILAR PEOPLE THAT HAVE SIMILAR COMPLAINTS ON THESE FORD AND MERCURY SUV'S ON THE INTERNET EX: CARCOMPLAINTS.COM TO NAME JUST ONE. THE INTERNET IS FILLED WITH THESE DANGEROUS COMPLAINTS. WHEN ARE YOU GOING TO LIVE UP TO YOUR NAME AND PUT THE SAFETY ASPECT FIRST,WHEN DEALING WITH THESE TO RICH TO BE BOTHERED BY RECALLS AUTO MANUFACTURERS? *TR

STEERING WHEEL WILL FREEZE UP WHILE DRIVING. STEEL ON STEEL HORRIBLE NOISE WHEN DRIVING. SHIFTER GETS STUCK HAVE TO PUT IT IN NEUTRAL TO START IT. *TR

CAR WORKING NORMAL, SHUT IT OFF, TURNED IT ON THE NEXT DAY AND HAD NO POWER STEERING ASSISTANCE. WHEN REVIEWING ONLINE OTHER 2008 MERCURY MARINERS WERE RECALLED FOR THE SAME ISSUE. HOWEVER, FORD TOLD ME MY CAR WAS NOT INCLUDED IN THE RECALL. YET THE REPAIR WAS THE EXACT SAME REPAIR THAT WAS NEEDED TO FIX THE RECALLED CARS.

MY WIFE WAS DRIVING THE MARINER, SHE STOPPED AT THE POST OFFICE TO SHIP A PACKAGE. WHEN SHE TRIED PULLING AWAY FROM THE CURVE SHE COULDN'T TURN THE STEERING WHEEL. SHE CALLED ME TOLD ME WHAT HAD HAPPENED , ALSO SAYING THE DISPLAY ON DASHBOARD WAS ON , A MESSAGE THAT READ ELECTTRIC POWER ASSIST FAILURE, I ARRIVED WHERE SHE WAS AND DROVE THE MARINER HOME. THIS HAPPENED ON A FRIDAY NIGHT SO HAD TO WAIT UNTIL MONDAY TO CALL FORD CUSTOMER SERVICE AT 1-800-392-3673 TO SEE WHAT COULD BE DONE, AFTER ALL THIS IS A NATIONAL RECALL.

POWER STEERING NOT WORKING. THERE WAS A RECALL IN 2014 AND DEALER STATES HE FIXED IT, BUT THEY ONLY DID THE MINIMUM AND RAN DIAGNOSTIC AND THEY WERE DONE. THEY STATED THE CODES DIDN'T POP UP THAT WERE REQUIRED. PER MY MECHANIC THEY ARE POPPING UP AS OF TODAY. I CANNOT GET FORD OR DEALERS TO HELP ME.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE ATTEMPTING TO MANEUVER THE VEHICLE FROM A PARKING SPACE, THE POWER STEERING ASSIST FAILED AND THE ELECTRIC POWER ASSIST FAILURE WARNING INDICATOR ILLUMINATED. THE CONTACT, AN INDEPENDENT MECHANIC, INSPECTED THE VEHICLE AND TOOK IT TO THE DEALER. THE TECHNICIAN INFORMED THE CONTACT THAT NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) NO LONGER APPLIED TO THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 146,310.

HAD MINOR STEERING ISSUES AND FOUND I HAD A RECALL ON IT FOR THE POWER STEERING. TOOK IT TO SEELYE WRIGHT OF KALAMAZOO AND THEY REPROGRAMMED IT. WITHIN TWO WEEKS OF THIS THE STEERING WHEEL WAS JUMPING ALL OVER THE PLACE WHEN STOPPED AND WOULD PULSATE. THIS PROBLEM WAS NOT THERE BEFORE I TOOK IT IN. I CALLED THEM AND THEY TOLD ME THEY DIDN'T HAVE TIME TO SEE ME AND THAT THEY WERE ALL BOOKED UP UNTIL AFTER THE NEW YEAR, ETC. ESSENTIALLY SHOOING ME AWAY. I LATER DID MAKE AN APPOINTMENT AND THEY FOUND THAT I NEED A NEW STEERING COLUMN, WHICH IS INCLUDED IN THE RECALL, HOWEVER THEY TOLD ME THAT MY RECALL WAS CLOSED.? THIS DIDN'T MAKE SENSE TO ME SINCE I AM STILL HAVING ISSUES AND NOW I NEED A NEW STEERING COLUMN? I AM BEING FORCED TO DRIVE THIS VEHICLE WITH BROKEN STEERING THAT SHOULD BE COVERED BY THE RECALL. I HAVE BEEN TAKING THIS VEHICLE BACK AND FORTH TO WORK AND TAKING MY KIDS TO SCHOOL IN THE MORNING. I FEEL LIKE FORD AND EVEN MORE SO SEELYE SHOULD MAKE THIS RIGHT. I AM DRIVING A VEHICLE THAT IS A DANGER TO MYSELF AND OTHERS BECAUSE THE RECALL WAS NOT PROPERLY FIXED. SEELYE CLOSED THE RECALL EARLY AND NOW I AM BEING STUCK WITH FORDS MISTAKE. UPDATE: CALLED FORD AND THEY GAVE ME A CASE NUMBER CA11743787, AND TOLD ME TO TAKE THE CAR IN TO GET FIXED. WHEN I SHOWED UP TO GET THE CAR FIXED I RAN INTO THE "CLOSED" RECALL PROBLEM AGAIN. NOW I AM ON THE PHONE WITH FORD WAITING AN ANSWER TO SEE IF THEY WILL ACTUALLY HONOR THE RECALL AND FIX IT. FORD IS NOT CHOOSING TO HONOR THE RECALL SINCE THE DEALERSHIP CLOSED IT WITHOUT IT BEING FIXED CORRECTLY.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO MANEUVER. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A COUPLE OF MINUTES, AND RESUMED DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EPA STEERING GEAR BOX FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 118,200.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THERE WAS A CLICKING LOUD NOISE COMING FROM THE STEERING WHEEL WHEN MAKING A TURN, THE POWER ASSIST SYSTEM FAULT WARNING LIGHT ILLUMINATED. THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE APPROXIMATELY WAS 138,000.

I RECEIVED A MESSAGE ON MY DASH DISPLAY "POWER STEERING ASSIST FAULT" WHILE DRIVING. AFTER PARKING, SHUTTING OFF MY VEHICLE, AND THEN RESTARTING MY VEHICLE, MY POWER STEERING WAS LOCKED. THE BRIGHTON FORD DEALERSHIP ASSESSED MY VEHICLE AND TOLD ME I HAVE AN ISSUE WITH MY TORQUE SENSOR WHICH CAUSES THE POWER STEERING TO LOCK UP. I LOOKED UP TORQUE SENSORS FOR MY VEHICLE, AND DISCOVERED THAT TORQUE SENSORS IN MANY VEHICLES MATCHING THE SAME DESCRIPTION AS MINE WERE RECALLED FOR THE SAME EXACT MALFUNCTION. MY CAR WAS MANUFACTURED DURING THE DATES LISTED ON THE RECALL AS WELL. IT IS RECALL NUMBER 14S05. THIS RECALL IS NOT SHOWING UP FOR MY VEHICLE. WHY COULD THIS BE?

DROVE TO WORK ABOUT 15 MILES AND SHUT VEHICLE OFF. THEN STARTED VEHICLE TO MOVE VEHICLE TO ANOTHER SPOT AND STEERING WAS TIGHT AND ON DASH IT SAID POWER STEERING ASSIST FAULT. WAS UNABLE TO STEER CAR. CALLED FORD CUSTOMER CARE BECAUSE I WANTED TO KNOW IF MY VEHICLE HAD BEEN FIXED WITH CAMPAIGN14V284000 AND WAS TOLD CAMPAIGN WAS CLOSED.

MY POWER STEERING WENT OUT AND ON THE DASH IT SAID "POWER STEERING ASSIST FAULT". I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID THE TORQUE SENSOR WENT OUT AND THE ELECTRIC STEERING COLUMN HAS TO BE REPLACED. THERE WAS A RECALL ON THE TORQUE SENSOR IN 2014, RECALL 14S05, AND THEIR SOLUTION WAS TO DO A SOFTWARE UPDATE INSTEAD OF REPLACING THE STEERING COLUMN. WHEN I CALLED FORD'S CORPORATE OFFICE ABOUT THIS THEY SAID THEY HAVE NOT DECIDED TO PAY FOR THE STEERING COLUMN TO BE REPLACED. I AM FILING THIS COMPLAINT BECAUSE THE SOLUTION TO THE RECALL DID NOT FIX THE PROBLEM BECAUSE THE TORQUE SENSOR STILL FAILED AND FORD SHOULD BE RESPONSIBLE. I KNOW THERE IS AN ONGOING INVESTIGATION ABOUT THIS ISSUE AND HOPEFULLY FORD WILL DO THE RIGHT THING AND REIMBURSE EVERYONE THAT HAS HAD TO PAY FOR THIS TO BE REPLACED.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT WAS NOT EXPERIENCING A FAILURE UNTIL AFTER A REPAIR WAS COMPLETED BY A DEALER FOR A POWER STEERING RECALL. THE DEALER INDICATED THAT THEY PROVIDED THE REMEDY BUT THE CONTACT WAS UNABLE TO CONFIRM THAT THEY REPAIRED THE VEHICLE. SHORTLY AFTER THE DEALER'S REPAIR, THE STEERING WHEEL HAD A STRONG VIBRATION AND THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL TO ENSURE THAT IT WAS STATIONARY WHILE DRIVING ON THE ROAD. THE VEHICLE WAS TAKEN BACK TO A DEALER FOR DIAGNOSTIC TESTING. THE DEALER INDICATED THAT THEY WOULD NOT PROVIDE A SOLUTION SO THE CONTACT WAS WAITING ON INSTRUCTIONS FROM THE MANUFACTURER. THE VIN WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP15001 (STEERING). THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. UPDATED 05/04/17*LJ *CN

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE DISPLAYED "POWER STEERING FAULT" WARNING MESSAGE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

MY WIFE WAS DRIVING ON HER WAY HOME, AND OUT OF NOWHERE THE STEERING FELT WEIRD, AND WHILE DRIVING THE CAR SHUT OFF. NO POWER STEERING OR POWER BRAKES (DUE TO ENGINE SHUTTING OFF) AND WE DO NOT KNOW WHY THIS HAPPENED.

IT STARTED OFF WHEN YOU GET ON THE FREEWAY YOU HAVE TO HOLD THE STEERING WHEEL TIGHT BECAUSE IT JUMPS IN THE NEXT LANE. AND IT'S HARD TO STEER ESPECIALLY TRYING TO TURN AND GUIDE IT GOING STRAIGHT.

RECEIVED FORD RECALL #14S05 IN JULY OF 2014, FOR A "LOSS OF ELECTRIC POWER STEERING ASSIST" IN AFFECTED VEHICLES. THE RECALL NOTICE INDICATED THAT FORD WOULD PERFORM A "SOFTWARE UPDATE", OR, "REPLACE AFFECTED COMPONENTS FOR FREE OF CHARGE". TOOK MY VEHICLE TO A NEARBY FORD DEALERSHIP, HAD THE RECALL "SOFTWARE UPDATE" PERFORMED ON MY VEHICLE. AFTER THE "SOFTWARE UPDATE" WAS PERFORMED ON MY VEHICLE, MY VEHICLE SUFFERED A COMPLETE LOSS OF POWER STEERING ASSIST, REQUIRING THE REPLACEMENT OF THE ENTIRE STEERING COLUMN. THIS WAS THE EXACT REASON FORD HAD ISSUED RECALL #14S05 IN THE FIRST PLACE AND THE EXACT COMPONENTS FORD SAID IT WOULD REPLACE AS PART OF RECALL #14S05. FORD HAS SINCE REFUSED TO PAY FOR, OR, REIMBURSE ME FOR THE COST OF THIS REPAIR UNDER THE PREMISE THAT THE "SOFTWARE UPDATE FIXED THE POWER STEERING ASSIST DEFECT". AS A RESULT, FORD CONTINUES TO PERPETUATE INCREASED RISK OF ACCIDENTS AND SUBSEQUENT INJURY TO OWNERS OF THE AFFECTED VEHICLES.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

THE POWER STEERING WENT OUT ON MY VEHICLE SO I TOOK TO 3 MECHANICS WHICH ALL SAID THE SAME THING THAT IT WAS MY POWER STEERING AND HAS A RECALL CODE OF 14S05. THEN ON PLACE SAID THEY CAN FIX BUT THEN TOLD ME THEY COULDN'T AFTER CHARGING ME $700 FOR A NEW SENSOR, THEN TOLD ME TO TAKE IT TO FORD. WHEN CONTACTED FORD THEY AGREED IT WAS A PROBLEM BUT WILL NOT FIX IT BECAUSE OF MY "VIN" NUMBER WAS NOT PART OF THE RECALL. HOW DOES THIS WORK IF PROBLEMS ARE KNOWN WHY AREN'T ALL "VIN" NUMBERS HONORED IN THE RECALL TO GET FIXED?

WHILE MY COLLEGE AGE DAUGHTER WAS DRIVING TO CAMPUS ON SUNDAY 8/28/16, CAME TO STOP AND WHEN SHE TRIED TO ACCELERATE, RPM BEGAN TO RACE ERRATICALLY AND CAR WOULD BARELY ACCELERATE. WRENCH LIGHT ON THE DASH BOARD IS NOW ILLUMINATED.

THIS HAD BEEN A GREAT CAR FOR ME UNTIL TODAY. I LEARNED THE HYDRAULIC CONTROL UNIT IS BAD AND WILL REQUIRE NEARLY $5000 TO REPLACE. IT IS NOT SAFE TO DRIVE. IT HAD 105000 MILES. IT IS NOT WORTH MUCH MORE THAN $5K. I HAVE NO CHOICE BUT TO TRY AND TRADE THE CAR IN. I LATERALLY JUST GAVE IT TO MY DAUGHTER FOR COLLEGE ON SATURDAY. SHE HAS ALWAYS LOVED MY CAR.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE THE VEHICLE WAS STATIONARY, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000.

KEY IGNITION DOESN'T WORK. CAR WON'T START WITHOUT JIGGLING KEY.

I HAD TO APPLY A PANIC BREAK DUE TO A MOTORCYCLE ACCIDENT IN FRONT OF MY VEHICLE. THE CAR STOPPED BUT THE HYDRAULIC HCU/ECU FOR ABS FAILED AT THE SPOT. I TOOK THE VEHICLE TO THE FORD DEALER AND RECEIVED A 1735.00 PLUS TAX ESTIMATE TO FIX IT.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE ATTEMPTING TO TURN RIGHT ONTO A MAJOR HIGHWAY, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AND HOUSING WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS PREVIOUSLY REPAIRED IN AUGUST OF 2014 PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

THE CPU UNIT HAS HAD A COMPLETE FAILURE AND THE A NEW REPLACEMENT PART IS NOT AVAILABLE. VEHICLE YEAR IS A 2008. THE PROBLEM STARTED TO BECOME HARD TO START THE COMPLETE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER.

SAFETY RECALL 14S05 -AS A RESULT OF THE RECALL FORD UPGRADED THE SOFTWARE IN MY CAR IN DEC. 2015, BUT THREE MONTHS LATER THE STEERING FAILED. (THE CAR WAS PARKED ON A QUIET SAN FRANCISCO STREET WHEN I TRIED TO START IT AND REALIZED THAT THE STEERING WOULDN'T WORK.) I FIRST TOWED THE CAR TO MY LOCAL MECHANIC, WHO LOOKED AT IT FOR A WEEK AND THEN TOLD ME THAT IT WAS RELATED TO THIS SAFETY RECALL; HE ADVISED ME TO TAKE THE CAR BACK TO FORD. WHEN I RE-TOWED THE CAR TO FORD DEALERSHIP, THEY REFUSED TO HONOR THEIR WRITTEN COMMITMENT TO REPAIR THE PROBLEM AND INSTEAD TRIED TO ARGUE THAT BECAUSE I GOT A SOFTWARE UPDATE, THEIR RESPONSIBILITY WAS OVER. WHEN I ASKED IF THE SYMPTOMS IN MY CAR MATCHED THOSE THE RECALL WAS MEANT TO FIX, THE DEALERSHIP ADMITTED THE SYMPTOMS MATCHED. THEY SAY THEY CAN'T DO ANYTHING B/C A "CODE" DIDN'T TRIP. I ALSO NOTICED THAT THE RECALL SAYS THAT SOFTWARE UPGRADES "MAY" FIX THE PROBLEM AND SHOULD AT LEAST NOTIFY THE DRIVER BY BEEPING. MY CAR NEVER BEEPED, BUT MORE IMPORTANTLY A SOFTWARE UPDATE THAT "MAY" FIX THE PROBLEM IS NOT SUFFICIENT FOR SAFETY! THE STEERING ISSUE SHOULD BE FIXED/REPLACED BY FORD! FORD IS NEGLIGENTLY PUTTING CUSTOMER LIVES IN DANGER. MOREOVER, FORD SHOULDN'T BE ABLE TO PUSH THE COST OF A MALFUNCTIONING, CORE PRODUCT FEATURE ONTO CUSTOMERS. WHEN I PURCHASED THE CAR, AT THE TOP OF THE MARKET PRICE FOR IT, I WAS NOT TOLD "IN 50,000 MILES YOU WILL HAVE TO PAY SEVERAL THOUSAND DOLLARS FOR A COMPLETELY NEW STEERING COLUMN BECAUSE THIS ONE WILL FAIL AND PEOPLE IN YOUR CAR MAY DIE." PLEASE INVESTIGATE AS MANY CONSUMERS ARE COMPLAINING ABOUT HOW FORD IS TRYING TO PUSH RESPONSIBILITY FOR RECALL 14S05 ONTO INDIVIDUAL CAR OWNERS.

SPEED SHIFT FORCED ON 2ND AND 4TH, THE VEHICLE HAS ONLY 77000 MILES AND TRANSMISSION IS BAD, CONTACTED THE DEALER ABOUT THE PROBLEM AND NO ACTION TAKEN, THEY SAID THE VEHICLE IS NOT ON A RECALL CAMPAIGN AND OWNER NEEDED TO DO REPAIR AND IF THE CAMPAIGN STARTED ON THIS PROBLEM IN THE FUTURE THEY WILL REIMBURSE THE REPAIR AMOUNT, I NEED THE VEHICLE ON A DAILY BASIS AND NOW I'M STOCK WITH THE REPAIRS COST OF 1500 PLUS LABOR. I NEED TO ADD THIS VEHICLE TO THE RECALL AS SHOWN HERE: REPORT RECEIPT DATE: SEP 29, 2015 NHTSA CAMPAIGN NUMBER: 15V606000 COMPONENT(S): POWER TRAIN THE VEHICLE WAS IN MOTION WHEN IT HAPPENED , SPEED WAS REDUCED AND WRENCH LIGHT CAME ON THE DASHBOARD

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD HESITATE TO ACCELERATE OVER 15 MPH AND THE SERVICE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED TWICE THAT THE THROTTLE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE INTERMEDIATE SHAFT NEEDED TO BE REPLACED. THE MECHANIC DID NOT INDICATE WHETHER IT WAS THE UPPER OR LOWER INTERMEDIATE SHAFT FAILED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.

MY VEHICLE IS HAVING TROUBLE STEERING, TOOK MY VEHICLE TO THE REPAIR SHOP AND THEY INFORMED THAT IT WAS A RECALL ON IT. I TOOK MY VEHICLE TO THE DEALERSHIP AND THEY TOLD ME SINCE MY VIN NUMBER FOR ME VEHICLE WAS NOT IN THE RECALL THERE WAS NOTHING THAT THEY COULD DO AND WANTED TO CHARGE ME $125.00 TO PUT IT ON THEIR MACHINE, I ALREADY TO MY SUV TO THE SHOP AND THEY INFORMED TO GO TO THE DEALERSHIP

I GOT A RECALL NOTICE IN THE MAIL FOR THE POWER STEERING THAT IT COULD GO OUT. TOOK IT TO A FORD DEALERSHIP - AUTONATION IN WHITE BEAR LAKE MN_ AND THEY DID A SOFTWARE UPDATE AND CLOSED THE RECALL OUT AS COMPLETE. ALMOST IMMEDIATELY THE STEERING WHEEL BEGAN SHAKING INTERMITTENTLY AND RANDOMLY. IT GOT TO THE POINT IT WAS SHAKING VIOLENTLY SO I TOOK IT BACK IN AND WAS TOLD THE STEERING COLUMN NEEDED REPLACED. EVEN THOUGH THIS WAS ONE OF THE OPTIONS TO DO IN THE FIRST PLACE ON THE RECALL THEY SAID IT WAS NO LONGER COVERED AND WOULD COST $1300.00. I CALLED FORD AND THEY REFUSED TO COVER IT AS WELL BECAUSE THE SOFTWARE UPDATE WAS DONE. NOW IT IS NOT ABLE TO BE DRIVEN SAFELY UNTIL I CAN AFFORD THE REPAIRS. IT CLEARLY IS RELATED TO THE RECALL AS I KNOW THE 3 OPTIONS WERE TO UPDATE THE SOFTWARE, REPLACE TORQUE SENSOR OR REPLACE STEERING COLUMN. I HAVE READ COUNTLESS SIMILAR COMPLAINTS ONLINE - YET AUTONATION NOR FORD WILL FIX THE CAR.

VEHICLE LOST ALL POWER STEERING WHILE UNDERWAY (EXTREMELY DANGEROUS WHEN VEHICLE LOST POWER STEERING, LUCKY TO HAVE AVOIDED A COLLISION). VEHICLE WAS "SERVICED" UNDER PREVIOUS POWER STEERING RECALL. VEHICLE STEERING WHEEL WOULD INTERMITTENTLY ROCK BACK & FORTH BEFORE FINAL FAILURE. FORD IS CLAIMING NO RESPONSIBILITY FOR FIX, AFTER ALREADY ISSUING A RECALL FOR STEERING RELATED DEFECT. THIS IS A DANGEROUS DEFECT IN CONTROLLING/STEERING THESE VEHICLE'S.

STEERING WHEEL SHAKES AND GRINDING SOUNDS COMING FROM STEERING COLUMN THIS HAPPENS WHEN THE VEHICLE IS IN MOTION OR STATIONARY. LOCAL FORD DEALERSHIP DIAGNOSED AS A FAULTY TORQUE SENSOR WHICH WOULD RESULT IN A LOSS OF POWER STEERING. HAD A RECALL ON THE VEHICLE APPROXIMATELY A YEAR AGO BECAUSE OF LOSS OF POWER STEERING DUE TO THE TORQUE SENSOR. AT THE TIME OF RECALL MY TORQUE SENSOR WAS NOT FAILING SO THE DEALERSHIP ONLY DID A COMPUTER SOFTWARE UPDATE. CLEARLY THE UPDATE DID NOTHING TO CORRECT THE ISSUE WITH THE TORQUE SENSOR ASSOCIATED WITH THE RECALL, HOWEVER NOW FORD WILL NOT CORRECT THE ISSUE WITH THE VEHICLE. I HAVE NOT PERSONALLY LOST MY POWER STEERING YET IN A SITUATION THAT COULD HAVE CAUSED INJURY HOWEVER THERE ARE A WHOLE SLEW OF COMPLAINTS FROM PEOPLE REPORTING THE EXACT SAME PROBLEM. A SUDDEN LOSS OF STEERING IS A BIG DEAL AND VERY DANGEROUS, IT IS SOMETHING FORD SHOULD BE REQUIRED TO CORRECT.

SAME RESULTS OF THE CONSUMER SATISFACTION PROGRAM 13N03. A DEFECTIVE THROTTLE BODY. CAR BEGAN TO STALL/CHOKE OUT WHILE ACCELERATING. IT CONTINUED TO DO SO UNTIL IT FINALLY LEFT ME ON THE SIDE OF THE ROAD. FORD IS AWARE OF THE PROBLEM BUT BECAUSE MY CAR WAS BUILT AT A DIFFERENT TIME/PLANT DOES NOT OFFER ASSISTANCE FOR A KNOWN UNSAFE PROBLEM. THIS STARTED ON THE FREEWAY AND CONTINUED AFTER I EXITED FOR FEAR OF STALLING ON THE FREEWAY. CAR HAS TO BE TOWED/REPAIRED AT MY EXPENSE. A FRIEND HAS THE SAME MODEL VEHICLE/SAME PROBLEM LAST YEAR, BUT DUE TO HER CAR BEING BUILT AT THAT PLANT/TIME WAS COMPENSATED FOR THE SAME EXACT PROBLEM. AGAIN, FORD IS AWARE OF THE PROBLEM BUT MINIMIZES COVERAGE. I CAN'T HELP BUT THINK OF WHAT COULD HAVE HAPPENED IF MY WIFE/DAUGHTER HAD BEEN DRIVING(AT NIGHT). IN REALITY, IT IS UNSAFE AND I COULD HAVE BEEN KILLED.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE TORQUE SENSOR ON THE STEERING FAILED WHILE DRIVING APPROXIMATELY 75 MPH ON THE HIGHWAY. THE VEHICLE WAS PULLED OVER AND TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER WHO STATED THAT THERE WAS NO RECALL. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED ACCORDING TO A POWER STEERING RECALL IN 2014. THE NHTSA CAMPAIGN NUMBER WAS NOT PROVIDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL REPAIR WAS ALREADY PERFORMED. THE CONTACT WAS REFERRED TO THE LOCAL DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 164,642.

TRYING TO EDIT COMPLAINT # 10823464. PLEASE UPDATE RECALL 14V-284 WAS PERFORMED ON THIS VEHICLE IN STEVENS POINT, WISCONSIN ON 12/30/15. SERVICE PERFORMED WAS A SOFTWARE MODIFICATION THAT WAS DESCRIBED TO PREVENT THE VEHICLE FROM GOING INTO MANUAL STEERING MODE WITHOUT WARNING AS A RESULT OF TORQUE SENSOR DEFECT. 01/27/16 THE POWER STEERING ASSIST STOPPED FUNCTIONING WHILE DRIVING AND MOVED TO MANUAL STEERING MODE, 29 DAYS AFTER THE RECALL SERVICE WAS PERFORMED. A "POWER STEERING ASSIST FAULT" WARNING DISPLAY ON THE DASH. I CONTACTED FORD CONSUMER LINE WAS TOLD THAT RECALL ON MY VEHICLE IS CLOSED. THE UPDATE WAS APPLIED. NOW I HAVE TO PAY FOR A TORQUE SENSOR, A COST OF $700.00. MY UNDERSTANDING OF THE RECALL ON THIS VEHICLE WAS TO PREVENT THIS PROBLEM. NOW WE HAVE AN ERROR THE "POWER STEERING ASSIST FAULT" OR WITH TORQUE SENSOR, WOULD THIS REPAIR BE ALLOWED UNDER THE RECALL DUE TO THESE CIRCUMSTANCES? I WAS TOLD THE RECALL WAS CLOSED AND I MAY HAVE TO PAY FOR REPAIRS. I DO NOT BELIEVE THE INITIAL REPAIR WAS SUFFICIENT. WE HAVE NEVER HAD ANY PROBLEMS UNTIL THIS ONE HAPPEN ON JANUARY 29TH. THIS SAFETY RECALL 14S05/NHTSA RECALL 14V-284 WAS PERFORMED ON DECEMBER 30, 2015. THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION WEBSITE HAS SEVERAL HUNDRED COMMON COMPLAINTS THE SOFTWARE UPDATE DID NOT CORRECT THE PROBLEM. WE FEEL WE SHOULD NOT PAY FOR ANY REPAIRS WITH TORQUE SENSOR AT $700.00. THIS SHOULD BE COVERED BY THE RECALL. WE HAVE MADE AN APPOINTMENT FOR SERVICE AND IS AT LOCATION TODAY AT A FORD DEALER. I CALL FORD CUSTOMER SERVICE LINE AT AND FILE A COMPLAINT, CASE # 8728537 AND WAS TOLD TO SAVE MY RECEIPTS IN CASE FORD HAS A NEW RECALL THAT COMES OUT TO REIMBURSE THE COST OF REPAIRS. PLEASE NHTSA, SPEAK WITH THE FORD ABOUT THIS. REQUEST FOR A DETERMINATION, IF THEY FEEL THEY ADEQUATELY MET ITS OBLIGATION TO REMEDY THIS RECALL AND WHY THE PROBLEM CONTINUES.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE LOST POWER STEERING AFTER THE REPAIR. THE STEERING WHEEL ONLY OPERATED IN MANUAL MODE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.

POWER STEERING FAILURE WHILE IN MOTION. SAFETY RECALL 14S05. FAILURE REQUIRED STEERING COLUMN AND MOTOR REPLACEMENT. FLASH MEMORY HAD BEEN RE-PROGRAMMED 2 YEARS EARLIER AND THAT DID NOT PREVENT THE FAILURE. FORD WOULD NOT PAY FOR REPAIR OR DISCOUNT THE REPAIR. YOUNG ADULT DRIVER TEMPORARILY LOST CONTROL OF THE VEHICLE AT THE TIME OF FAILURE ON A BUSY CITY STREET WHILE TURNING. $1,223.00 REPAIR ESTIMATE IS ATTACHED.