NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2008 Mercury Milan. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
DRIVING CAR DOWN HILL SLOWLY (20 MPH) WHILE RAINING IN CITY, AS I SLOWED DOWN TO THE STOP SIGN THE TRACTION CONTROL CAME ON AND THE BREAK PEDAL WENT ALL THE WAY DOWN TO THE FLOOR AND I COULD BARELY STOP, HAD NO CONTROL, ALMOST CAUSED IN ACCIDENT ON A VERY BUSY STREET. AFTER THAT THE PEDAL GOES ALL THE WAY TO THE FLOOR WHEN I STOP. TRIED BLEEDING BRAKES 2X BUT NOTHING CHANGED. SINCE THIS OCCURRED I'VE BEEN CLOSE TO BEING IN 5 ACCIDENTS DUE TO THE BRAKE/TRACTION PROBLEM. UNSAFE TO DRIVE
ABS SYSTEM REPLACED PEDAL WOULD GO TO FLOOR MANY TIMES.
TAKATA RECALL ON FORD MERCURY MILAN. IN FEBRUARY 2017 AND AGAIN MAY 2017 FORD MOTOR COMPANY WOULD NOT TELL ME WHEN MY CAR WILL BE REPAIRED. FREEDOM FORD IN TAZEWELL, VA SAID THE TAKATA RECALL WAS A NOTICE AND NOT A RECALL. THEY WILL NOT FURNISH A VEHICLE UNTIL OUR CAR IS REPAIRED AND THIS IS OUR ONLY CAR AND WE HAVE TWO YOUNG CHILDREN. THE RECALL SAYS "INJURY OR DEATH COULD RESULT" IT IS IMPOSSIBLE FOR EVERYONE TO RIDE IN THE BACK SEAT. I AM WORRIED SICK FOR OUR SAFETY. FORD MOTOR COMPANY SHOULD BE ASHAMED.
WHILE OPERATING VEHICLE AT 35MPH IN WET & COLD WEATHER CONDITIONS I APPROACHED A STOP SIGN AT A LEFT CURVE IN THE ROAD ON A CITY STREET AND BEGAN BREAKING. I BELIEVE THE ABS ACTIVATED AND I FELT MY BREAK PEDAL PULSING AND SUDDENLY WITHOUT WARNING MY BREAK PEDAL BECAME SOFT AND I DEPRESSED MY BREAK PEDAL TO THE FLOOR IN ORDER TO STOP THE VEHICLE. THE VEHICLE DID NOT COME TO A STOP UNTIL 3 CAR LENGTHS PAST THE SIGN. AFTER THIS MY PEDAL NEVER RECOVERED AND I HAD TO PULSE MY BREAK PEDAL TO STOP THE VEHICLE. I TOOK THE VEHICLE TO THE DEALER FOR SERVICE AND WAS INFORMED MY ABS MODULE FAILED. I HAD NO WARNING OR PRIOR INDICATION AND AT NO TIME DID ANY LIGHTS APPEAR ON THE DASH DISPLAY. I HAD NO LEAKS OF BREAK FLUID AND RECENTLY HAD ALL 4 ROTORS AND PADS REPLACED ON THE VEHICLE.
TODAY, 2/7/2017, I WAS DRIVING AT ABOUT 30 MPH ON A VERY WET AND BUMPY CITY STREET. I HIT THE BRAKES AND THE PEDDLE WENT TO THE FLOOR WITHOUT STOPPING THE VEHICLE. I HAD TO USE THE HAND BRAKE TO ASSIST WITH STOPPING. I TOOK IT TO THE LINCOLN DEALER WHO REPORTED THERE ARE NO RECALLS OR SERVICE BULLETINS DESPITE THE ONGOING NHTSA INVESTIGATIONS, MAKING IT CLEAR THAT EVEN WHEN CONFRONTED WITH AN INVESTIGATION, FORD IS UNWILLING TO VOLUNTARILY NOTIFY CUSTOMERS OR REPAIR DOCUMENTED RECURRING PROBLEMS. THIS SAME PROBLEM OCCURRED IN JULY OF 2016 WHEN BRAKING HARD AND STARTING TO TURN FROM HIGH SPEED TO MAKE AN EXPRESSWAY EXIT ON DRY SMOOTH PAVEMENT, 400 MILES AWAY FROM HOME. IN THAT INSTANCE, MY MECHANIC, NOT AFFILIATED WITH FORD, HAD TO BLEED THE BRAKES MULTIPLE TIMES TO GET THE PEDAL TO RESPOND. PRIOR TO THAT IN DECEMBER OF 2015 I HIT THE BRAKES OVER A POTHOLE AT ABOUT 35 MPH ON A CITY STRETT ON A CLEAR DRY PIECE OF PAVEMENT AND THE PEDAL WENT TO THE FLOOR. THAT FIRST TIME HOWEVER THE BRAKES RESET AFTER I PARKED THE CAR FOR AN HOUR AND CAME BACK TO IT. SO IN ALL THREE INSTANCES THE PROBLEM WAS CONSISTENT WITH THE NHTSA INVESTIGATION OPENED AT THE END OF LAST YEAR. NO ACCIDENT, NO INJURY IN ANY OF THE THREE INSTANCES. JUST A DILEMMA OF HOW TO GET THE VEHICLE HOME AND REPAIRED.
TAKATA RECALL PARTS NOT AVAILABLE BEEN WAITING SINCE JANUARY 2017. AS OF NOVEMBER 1, 2017, THE DEALER CLAIMS MERCURY/FORD STILL HAS NOT MADE THE PARTS AVAILABLE.
AFTER ABS ACTIVATES ON SLIPPERY PATCHES, BRAKES DEPRESS NEARLY TO THE FLOOR AND CONTINUE TO REQUIRE EXCESSIVE PRESSURE/FORCE TO BEGIN STOPPING SOME TIME AFTER INITIAL ABS ACTIVATED, DESPITE BEING ON PERFECTLY DRY ROAD. PROBLEM EVENTUALLY DISSIPATES (USUALLY AFTER CAR IS TURNED OFF/ON) BUT WILL RETURN THE MOMENT ABS IS REACTIVATED. HAD ENTIRE BRAKE SYSTEM INCLUDING MASTER CYLINDER INSPECTED BY FORD DEALER AND NO VISIBLE PROBLEMS FOUND. REFERENCED SPECIFIC INCIDENT ON PATCH OF BLACK ICE ON HIGHWAY BUT HAS HAPPENED NUMEROUS TIMES FROM SPEEDS BETWEEN 20 MPH TO 65 MPH MOST RECENTLY ON FREEWAY.
RECEIVED A RECALL NOTICE 16S26 16V-384 IN JULY 2016 - I CHECKED AS LATE AS TODAY AND THEY STILL HAVE NOT RECEIVED PARTS NOR CAN THEY TELL ME WHEN THEY WILL
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELLED TO THE FLOORBOARD WITHOUT ANY WARNING. IN ADDITION THE VEHICLE STOPPED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 164,000. VIN WAS NOT AVAILABLE. UPDATED 03/16/17*LJ *CN
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOWN AND COUNTRY AUTO MALL IN ALAMOSA, COLORADO 81101 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN
TAKATA RECALL PASSENGER SIDE AIR BAG IS BULGING DASHBOARD
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (GIRARD FORD IN NORWICH, CT, 860-889-2601) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HERITAGE FORD IN LOVELAND, COLORADO WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (JUNGE AUTOMOTIVE GROUP, 1200 BOYSON RD, HIAWATHA, IA 52233) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STEVEN'S FORD (507 NY-112, EAST PATCHOGUE, NEW YORK 11772, (631) 475-1133) WAS MADE AWARE OF THE RECALL IN JANUARY OF 2017 AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
"TAKATA RECALL" RECALL WAS ISSUED JANUARY 10,2017. I HAVE CALLED THEIR HOTLINE TWICE, AND EACH TIME THEY TELL ME THEY DO NOT HAVE A REMEDY TO THE PROBLEM. I TELL THEM HOW I HAVE 2 YOUNG KIDS AND FEEL UNSAFE. THEY TELL ME THEY WILL MAKE NOTE OF THIS. MY HUSBAND CALLED THE LOCAL FORD DEALERSHIP LAST WEEK. THEY TOLD HIM THAT THEY CALLED FOR THE PARTS, BUT THEY AREN'T AVAILABLE. TOLD HIM TO CALL BACK IN A MONTH TO TRY AGAIN. WHEN I CHECK MY STATUS ON THE WEBSITE IT READS: RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE HOW IS THIS ACCEPTABLE!? MY RECALL WILL BE 2 YEARS OLD IN 2 MONTHS AND NOTHING HAS BEEN DONE ABOUT IT! THEY SENT OUT PAPERWORK TO RENT A CAR, BUT I DON'T HAVE THE EXTRA FUNDS TO COVER THE EXTRA INSURANCE FORD SAID I'D NEED. THEY ALSO TOLD ME I'D HAVE TO PAY AN EXTRA $6/DAY, AS FORD IS ONLY COVERING $30/DAY. THEY TOLD ME I COULD HAVE THE RENTAL FOR UP TO 3 MONTHS. THIS CALL WAS MADE BACK IN JULY!!! THAT WOULD HAVE BEEN 4 WHOLE MONTHS OF PAYING FOR EXTRA INSURANCE AND MONEY FOR A RENTAL, AND THERE DOESN'T SEEM TO BE AN END IN SIGHT!
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED FAMILY FORD OF ENFIELD AT 860-745-1111 (LOCATED AT 65 HAZARD AVE, ENFIELD, CT 06082) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN IT WAS DEPRESSED THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 183,000. UPDATED 04/19/17 *LJ *CN
WHEN ABS ACTIVATES THE BRAKE PEDAL GOES SOFT AND DOES NOT RECOVER. PEDAL TRAVELS TO THE FLOOR, CAUSING DELAYED BRAKING AND MORE FORCE TO APPLY BRAKES. THIS HAS HAPPENED WHEN BRAKING ON ICE AND OVER ROUGH ROAD SURFACES. THIS HAS OCCURRED 5 DIFFERENT TIMES SINCE 2013. FOUR OF THOSE TIMES REQUIRED DEALERSHIP REPAIR. CAN NO LONGER BE REPAIRED WITHOUT COSTLY REPLACEMENT OF HYDRAULIC CONTROL UNIT.
AFTER AN ABS-ASSISTED BRAKING MANEUVER ON SNOW/SLICK ROAD RECENTLY, THE BRAKE PEDAL HAD NO PRESSURE "WENT SOFT," AND REQUIRED EXTRAORDINARY PRESSURE TO ACTIVATE THE BRAKES. I HAVE TO PRESS DOWN TO THE FLOOR OF THE VEHICLE HARD TO ACTIVATE THE BRAKES. THERE IS NO RESISTANCE ON THE BRAKE PEDAL. THE VEHICLE HAS 116,000 MILES CURRENTLY. THE SAME INCIDENT OCCURRED IN FEBRUARY 2015 WHEN THE VEHICLE HAD APPROXIMATELY 102,000 MILES. DEALERSHIP PERFORMED ABS BLEED TWICE WHICH PROVIDED SOME BOOST TO BRAKING SYSTEM, BUT NOT COMPLETE BRAKING RECOVERY. BRAKE PEDAL STILL FEELS SOFT. MECHANIC RECOMMENDED NEW HYDRAULIC CONTROL MODULE FOR $800 (PART ONLY)! VERY EXPENSIVE REPAIR THAT MAY BE SUSCEPTIBLE TO YEAR OVER YEAR SCRUTINY DUE TO IRREGULAR ROAD CONDITIONS. IN BOTH INSTANCES, THE VEHICLE WAS IN MOTION AND AN ATTEMPT WAS MADE TO BRAKE ON A SLICK, SNOWY, CITY ROAD AT NO MORE THAN 15-20 MPH. ONE INSTANCE WAS A LEFT-HAND TURN AND THE OTHER INSTANCE WAS TRAVELING STRAIGHT.
TAKATA RECALL WHILE ON BOTH CITY STREET & HIGHWAY IN LIGHT SNOW BRAKES LOCK UP AND BRAKE PEDAL STAY LOW AFTERWARDS. DEALERSHIP SAYS THIS IS BECAUSE IT NEEDS NEW HYDRAULIC CONTROL UNIT COST $1500.00. LOUISVILLE KY NEWS CHANNEL DID PROGRAM ON THIS VERY PROBLEM LAST WEEK IN DEC '16. THIS IS DANGEROUS, EXPENSIVE AND IS HAPPENING ENOUGH THAT OUR LOCAL NEWS IS REPORTING. SHOULD BE RECALLED.
TAKATA RECALL FOR MY VEHICLE. THE AREAS IN FRONT ON THE DASHBOARD LOOK AS THOUGH THE ENTIRE SYSTEM BENEATH THE MATERIAL WANTS TO FALL APART. AS IF THE DASHBOARD IS SLOWING DEFORMING. BRAKES WHEN PRESSING THE BRAKES WHILE DRIVING OVER ROUGH SURFACES, WET SURFACES, DRY SURFACES, OR UNEVEN SURFACES THE BRAKES WILL SIMPLY "GO OUT". THE BRAKE PEDAL WILL GO ALL THE WAY DOWN TO THE FLOOR. ITS ALMOST LIKE THE BRAKES ARE EXPERIENCING A STRONG-WINDED BELCH. THE BRAKES WILL NOT ALLOW THE CAR TO COME TO A FULL STOP EVEN WHEN PRESSING DOWN FULL FORCE ON THE BRAKES. IT TAKES A FEW MOMENTS OF HOLDING THE BRAKE PEDAL DOWN AS HARD AS POSSIBLE IN ORDER FOR THE VEHICLE TO TRULY STOP. ON EVEN-FLAT SURFACES, IF I'M IN A SITUATION WHERE I NEED TO PRESS DOWN ON THE BRAKES IMMEDIATELY, THE BRAKES WILL SIMPLY "GO OUT". THE MANY DIFFERENT SURFACES REFER TO TRAIN TRACKS, FLAT/EVEN PAVED ROADS, WET PAVEMENT ROADS THAT ARE MOIST OR WET STREETS THAT HAVE AN UNEVEN AREAS, OR DRY SURFACES. AFTER SEVERAL ATTEMPTS TO REGAIN THE PROPER FUNCTION OF THE BRAKES, THE FUNCTION WILL COME BACK. I'M FORCED TO PULL OVER TO THE SIDE OF THE ROAD AND TURNING ON THE HAZARD LIGHTS SO I CAN CONSTANTLY "PUMP" THE BRAKE PEDAL. EVERY DAY I GET BEHIND THE WHEEL I'M AFRAID FOR MY LIFE AND OTHERS ON THE ROAD WITH MY VEHICLE BECAUSE THE VEHICLE IS VERY UNSAFE DUE TO THE IMPROPER FUNCTION OF THE BRAKE SYSTEM AND THE POOR AIRBAGS. THE PROBLEM WITH THE BRAKES HAPPENS TO ME EVERY DAY I LEAVE MY NEIGHBORHOOD. IT'S SO UNSAFE TO NOT PRESS THE BRAKES BEFORE LEAVING MY NEIGHBORHOOD. I HAVE TO ROLL OVER THE AREA VERY SLOWLY SO THE BRAKES DON'T "GO OUT". IN THE FRONT OF MY NEIGHBORHOOD, THERE IS A CROSSWALK AND KIDS ARE ALWAYS WALKING PAST THE NEIGHBORHOOD BECAUSE THE HIGH SCHOOL IS RIGHT ACROSS THE STREET. I HAVE TO SLOWLY GO OVER THE ROUGH AREA, WHICH HAS 2 SPEED BUMPS AND BRICK PAVEMENT IN BETWEEN THE TWO SPEED BUMPS. *TR
WHEN BRAKING, I HAVE TO PUT THE BRAKE PEDAL TO THE FLOOR AND MANY TIMES ENDED IN THE INTERSECTION WHILE DOING SO. I HAVE TO PUMP THE PEDAL 2 SOMETIMES 3 TIMES FOR IT TO STOP CORRECTLY. THE BRAKES THUMP ALSO WHEN I PRESS THE BRAKE PEDAL. IT IS ESPECIALLY BAD WHEN DRIVING IN THE SNOW AND ICE. THIS HAS BEEN HAPPENING FOR SOME TIME AND ON THE LOCAL NEWS TODAY, I SAW THAT THERE IS A PROBLEM WITH 2007-2009 MERCURY MILAN AND FORD FUSION AUTOMOBILES. *TR
I HAVE BEEN EXPERIENCING ISSUES WITH THE BRAKE PEDAL LOSING PRESSURE OR "GOING SOFT" AFTER INCIDENTS OF HEAVY BRAKING. ALONG WITH THE SPONGY PEDAL, AN APPARENT LOSS OF BRAKING POWER IS NOW EVIDENT ALSO. AN OCCURRENCE OF THIS PROBLEM HAPPENED ONCE BEFORE ABOUT 2-3 MONTHS AGO BUT THE PROBLEM SEEMED TO GO AWAY AFTER SEVERAL HOURS OF THE VEHICLE BEING TURNED OFF. THE MOST RECENT INSTANCE HAPPENED A COUPLE OF DAYS AGO WHEN I NEEDED TO BRAKE QUICKLY WHILE DRIVING ON THE INTERSTATE. I FELT THE ABS SYSTEM KICK IN AND THE VEHICLE STOPPED. HOWEVER, DURING THE HEAVY BRAKING THE PEDAL TRAVELED MUCH FURTHER THAN NORMAL AND AFTERWARDS MUCH OF THE EFFECTIVENESS OF THE PEDAL WAS LOST. THE BRAKING SYSTEM REMAINS IN THIS STATE AT THE TIME OF TYPING THIS. AFTER DOING SOME INTERNET RESEARCHING, I HAVE FOUND THAT MANY OTHER MILAN AND FUSION OWNERS HAVE EXPERIENCED THE SAME PROBLEMS WITH THEIR VEHICLES. I HAVE CONSULTED WITH THE LOCAL FORD DEALER AS WELL AS FORD CUSTOMER SERVICE, AND BOTH HAVE STATED THAT THEY HAVE NO KNOWLEDGE OF PRIOR PROBLEMS LIKE THE ONES I HAVE DESCRIBED. I HAVE AN APPOINTMENT TO HAVE THE BRAKES INSPECTED BY THE DEALER ON 1/4/17. *TR
ON 12-23-2016, INVOLVED IN A CAR ACCIDENT. GOING DOWN A SLIGHT HILL WHILE IT WAS SNOWING. COULDN'T GET THE VEHICLE TO STOP. PUMPED ON THE BRAKE AND IT WOULDN'T CATCH . WHEN I GOT TO THE STOP SIGN I PRESSED DOWN ON THE BRAKE AND THE VEHICLE SLID THROUGH.
AFTER A CAR PULLED OUT IN FRONT OF ME I WAS FORCED TO SLAM ON MY BRAKES. AFTER THIS INCIDENT, DURING WHICH TIME ABS DID ACTIVATE, I HAD VERY LITTLE PEDAL. I BROUGHT MY VEHICLE INTO A LOCAL REPAIR SHOP AND THE CAUSE WAS DETERMINED TO BE (INCORRECTLY) THE MASTER CYLINDER. THE BRAKES WERE ALSO BLED AND THE ABS SYSTEM SCANNED, BUT THE PROBLEM PERSISTS.
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKES MALFUNCTIONED WHILE DRIVING ON THE HIGHWAY AND THE DECELERATION WAS NOT NORMAL. THE DEALER DIAGNOSED THAT THE HYDRAULIC UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000.
DURING SEVERAL ABS INCIDENTS, THE BRAKE PEDAL GOES TO THE FLOOR; DOES NOT RETURN TO NORMAL DRIVING, APPEARS TO BE AN ISSUE WITH THE HCU UNIT OR THE ABS BRAKE CONTROL MODULE. *TR
SOMETHING IS WRONG WITH THE ABS SYSTEM AND THERE HASN'T BEEN ANY RECALL. THERE HAVE BEEN MANY INSTANCES WHERE I APPLIED THE BRAKES AND THE PEDAL WENT ALL THE WAY TO THE FLOOR WHILE THE CAR KEPT MOVING. I WAS DRIVING ABOUT 30 MPH TOWARDS A STOP SIGN AND WHEN I APPROACHED IT I HIT A SMALL BUMP IN THE ROAD AND MY CAR WENT FLYING THROUGH A BUSY INTERSECTION. LUCKILY IT WAS LATE AT NIGHT AND NOBODY WAS OUT BUT NORMALLY THE INTERSECTION IS BUSY. ON ANOTHER INSTANCE, THE BRAKES DID THE SAME THING, THIS TIME NEAR TRAIN TRACKS. SOMEBODY IS GOING TO GET KILLED WHILE TRYING TO BRAKE! FORD NEEDS TO RECALL THESE CARS BEFORE SOMETHING BAD HAPPENS.
THE BRAKE PEDAL WENT SOFT AS MY WIFE WAS DRIVING THE VEHICLE ON A SNOWY CITY STREET ON HER WAY TO WORK. SHE WAS ABLE TO STOP EVENTUALLY BUT THE STOPPING DISTANCE NEEDED WAS GREATLY INCREASED. SCARED HER TO DEATH. WE TOOK IT IN TO A FORD DEALER (BILL BROWN) AND IT WAS DIAGNOSED AS HAVING A FAULTY ABS SYSTEM AND NEEDED THE HCU MODULE REPLACED TO THE COST OF $1459.48. WE INQUIRED IF THERE WAS A RECALL ON SUCH A DANGEROUS ISSUE AS THIS. THEY LOOKED IT UP AND FROM THERE WAS NO RECALL. WE WERE OUTRAGED BY BOTH THE DANGER OF THE ISSUE AND THE COST OF THE REPLACEMENT. WE DO HAVE A REPAIR INVOICE #583098 FROM BILL BROWN FORD IN LIVONIA MI. BUT I HAVE NO WAY TO SCAN IT ELECTRONICALLY AND UPLOAD TO YOU. *TR
AFTER EFFECTIVELY DEPLOYING THE ABS, THE BRAKE PEDAL WENT SOFT REQUIRING SIGNIFICANT ADDITIONAL PRESSURE ON THE BRAKE PEDAL TO STOP. THIS HAPPENED TWICE. IN EACH INSTANCE I WAS DRIVING ON A VILLAGE STREET OR LOCAL HIGHWAY AT A SPEED BETWEEN 30-40 MILES PER HOUR. AFTER THE FIRST INCIDENT, THE BRAKES EVENTUALLY RETURNED TO NORMAL, WITHIN ABOUT A WEEK. AFTER THE SECOND INCIDENT, THE BRAKE PEDAL REMAINED SOFT AND I NEEDED TO TAKE THE VEHICLE IN FOR A VERY EXPENSIVE REPAIR INCLUDING A NEW HYDRAULIC CONTROL UNIT ASSEMBLY. *TR
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.
AFTER MY ANTILOCK BRAKES TURNED ON MY PEDAL BECAME SPONGY. THIS HAS NOT RESOLVED IT SELF
BRAKE PEDAL LOSES PRESSURE MAKING IT HARD TO STOP VEHICLE. I HAD TO REPLACE THE ABS CONTROL MODULE.
TAKATA RECALL - HAVE NOT HAD AN ISSUE AS YET SINCE I AM NOT SUPPOSE TO DRIVE THE CAR UNTIL RECALL IS SATISFIED. WHEN WILL REPLACEMENT AIRBAGS BE AVAILABLE SO WE CAN USE THE VEHICLE. WE HAVE A VEHICLE WE ARE TOLD IS UNSAFE TO DRIVE. WHY ARE PARTS NOT AVAILABLE. WHY CAN'T FORD RECTIFY THE SITUATION!! I CAN'T SELL THE CAR IN WITHOUT HAVING THIS CORRECTED AND NOT SUPPOSE TO DRIVE IT. I CANNOT AFFORD TO BUY A BRAND NEW CAR AND LEAVE THIS ONE SITTING THERE IN THE GARAGE. FROM READING BELOW, I GUESS THIS CAN HAPPEN EVEN WITHOUT A CRASH, JUST DRIVING THE VEHICLE. *TR
AFTER ABS ENGAGED UNNECESSARILY THE BRAKE PEDAL IS MUSHY AND I HAVE TO PUMP THE BRAKE PEDAL TO RESTORE PRESSURE TO THE PEDAL
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/04/17*LJ
WHILE CITY AND HIGHWAY DRIVING, VEHICLE WOULDN'T BRAKE PROPERLY, BRAKE PEDAL HAD TO BE PUSHED ALL THE WAY TO THE FLOOR, AND STILL COASTED TO A STOP, SEVERAL TIMES LEAVING ME ALMOST HITTING THE CAR IN FRONT OF ME AS THEY SLOWED DOWN OR STOPPED. HAD FRONT BRAKES REPLACED AT DEALER IN NOVEMBER, THEN REAR BRAKES, INCLUDING CALIPERS, IN MID DECEMBER, (12-16) STILL THE BRAKE PEDAL WENT TO THE FLOOR. CAUSING ME TO DRIVE WITH EXTREME CAUTION UNTIL I COULD TAKE IT BACK TO THE DEALER FOR SOME ANSWERS. THE DEALER KEPT THE CAR FOR 4 DAYS, (DEC 19-22) SAID IT COULD POSSIBLY BE THE HCU PUMP AND WOULD BE $1118.00 ADDITIONAL DOLLARS. THEY REPLACED THE HCU PUMP, THEY CALLED AND SAID THE PROBLEM STILL EXISTED, AND THE PUMP WAS DEFECTIVE, AND REPLACED IT AGAIN. ENDED UP COSTING $902.15 FOR THE WORK. EXTREMELY FRUSTRATED, THE PROBLEM WITH THE BRAKES ARE DANGEROUS. THE CAR HAS 99536 MILES, AND I FEEL TRAPPED BECAUSE OF ALL THAT LED UP TO THIS EXPLANATION AND EXPENSE. FINALLY GOT THE CAR BACK ON DECEMBER 22. SEEMS BETTER, BUT NOT GREAT AT THIS SHORT TIME I'VE HAD IT BACK. *TR
DURING NORMAL DRIVING CONDITIONS, AT A SPEED OF APPROX 35 MPH IN DRY WEATHER WHEN MY SON PUSHED THE BRAKE PEDAL TO COME TO A STOP THE ABS SYSTEM KICKED IN AND ACTE LIKE IN WET /SLIPPERY CONDITION AND THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. CAR SLOWLY COME TO A STOP. AFTER THAT HE DROVE HOME SLOWLY, BUT COULD NOT DUPLICATE BRAKE ISSUE AGAIN. THIS HAPPENED IN NOVEMBER 17, 2016 AND SINCE THAN THE BRAKES SEEM TO WORK OK. *TR
THERE HAVE BEEN MULTIPLE OCCASIONS WHERE MY BRAKES HAVE GONE "SOFT" WHILE DRIVING AND I AM TRYING TO COME TO A STOP. IT HAS OCCURRED ON WET, ICY AND UNEVEN PAVEMENT. I HAVE TO PRESS EXTRA HARD ON THE BRAKES TO BE ABLE TO COME TO A COMPLETE STOP. IT IS VERY SCARY AND I AM ALWAYS AFRAID THAT IS GOING TO HAPPEN WHEN I AM FACED WITH PAVEMENT THAT IS NOT COMPLETELY EVEN OR DRY. *TR
I WAS DRIVING IN A RESIDENTIAL NEIGHBOR GOING AROUND 25MPH, I BEGAN TO SLOW DOWN TO DRIVE THROUGH SLIGHT DIP AND THEN ATTEMPTED TO BRAKE HARDER TO MAKE A TURN. AT THAT POINT THE BRAKES FAILED IMMEDIATELY AND I WAS UNABLE TO TURN, I HAVE TO CIRCLE THE BLOCK AND PUSH THE PEDAL INTO THE FLOORBOARD TO GET ANY RESPONSE FROM THE BRAKES. MY CHILDREN WERE IN THE VEHICLE AND IT WAS TERRIFYING AND HIGHLY DANGEROUS TO NOT ONLY MYSELF AND MY PASSENGERS BUT TO OTHERS ON THE ROAD. LOOK AROUND THE INTERNET AND THERE ARE MANY PEOPLE WHO HAVE EXPERIENCED THIS PROBLEM, BOTH ON MERCURY MILAN AND ON FORD FUSION. THE PROBLEM SEEMS TO BE A FAULTY ANTI LOCK HYDRAULIC CONTROL UNIT. THIS PROBLEM HAS BEEN KNOWN TO NHTSA, FORD MOTOR COMPANY AND OTHERS SINCE AT LEAST 2012; MECHANIC HAS FIXED SEVERAL OF THIS SPECIFIC PART AND SAYS HE CONTINUES TO SEE THIS PIECE OF FAULTY EQUIPMENT IN FORD PRODUCTS, SPECIFICALLY MERCURY AND LINCOLNS.
AFTER ABS BECOMES ACTIVE THE BRAKE PEDAL BECOMES REALLY SOFT AND HAVE TO PUSH IT TO THE GROUND TO MAKE THE CAR STOP. IN ORDER FOR THE BRAKE PEDAL TO BECOME NORMAL AGAIN ABS WILL NEED TO BE ACTIVATED AGAIN SOMEHOW. SEEMS TO BE AN ISSUE ACCROSS ALL THESE STYLE OF CHASSIS VEHICLES ( MILAN/FUSION). IT HAPPENS ALL THE TIME.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) IN JUNE. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
LIKE IN A RECENT NHTSA NOTICE, MY BRAKES WENT SOFT WHEN BRAKING ON ON UNEVEN PAVEMENT ON A CITY STREET AND I CONTINUED INTO THE INTERSECTION BEFORE STOPPING. NO ACCIDENT OCCURRED. I PUMPED THE BRAKES SEVERAL TIMES AND THE BRAKE PRESSURE RETURNED THOUGH FELT SOFT THE REMAINDER OF THE TRIP OF 10 MILES. THIS ACCURRED IN NOVEMBER OF 2016. I GOT A BRAKE JOB FROM THE FORD DEALER FOLLOWING THIS INCIDENT. I WAS GETTING CLOSE TO NEEDING A BRAKE JOB ANYWAY. AFTER YOUR RECENT NOTICE I'M CONCERNED THAT THE ISSUE STILL EXISTS AND CAN REOCCUR.
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JOE TAYLOR FORD IN SENECA, PENNSYLVANIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE CONTACT WOULD RECEIVE A SECOND LETTER ONCE THE PARTS BECAME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN
2008 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR PASSENGER FRONTAL AIRBAG INFLATOR RECALL NOTICE. *SMD THE CONSUMER STATED THE ENGINE LIGHT ILLUMINATED SHORTLY AFTER THE VEHICLE WAS PURCHASED. *JB
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER IN NORTH LITTLE ROCK, ARKANSAS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
ON 10/26/16, THE BRAKES ON MY MERCURY MILAN LOCKED UP AND THE CAR WOULD NOT STOP AT AN INTERSECTION ON ROUT 23 NORTH IN CEDAR GROVE, NO, CAUSING ME TO CRASH INTO THE CAR IN FRONT OF ME WHO HAD STOPPED AT AN INTERSECTION. I WAS GOING APPROXIMATELY 10-15 MPH. MY CAR WAS TOTALED IN THE ACCIDENT. WIE HAD JUST STARTED TO GO AS THE LIGHT HAD JUST TURNED GREEN. THE CROSSING GUARD ON DUTY SAW ME TRYING TO STOP THE CAR BUT THE BRAKES HAD LOCKED UP. MY MILAN WAS IN PRISTINE CONDITION AT THE TIME OF THE ACCIDENT BUT WAS TOTALED IN THE CRASH.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.