2005 Mercury Mountaineer Complaint Log

TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A CRACK IN THE REAR LIFT-GATE, RIGHT DOWN THE MIDDLE AND AROUND THE MANUFACTURERS EMBLEM. THE CRACK STRETCHED FROM THE TOP TO THE BOTTOM OF THE LIFT-GATE. DUE TO THE CRACK BEING LOCATED NEAR THE WINDSHIELD WIPER MOTOR, IT WOULD FREEZE AND CAUSE ABRASIONS TO THE HANDS WHENEVER THE LIFT-GATE WAS OPENED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AT LEAST THREE TIMES, BUT THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIR EXPENSES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 44,000. UPDATED 09/28/11*LJ THE CONSUMER ALSO STATED ICE FORMED IN THE CRACKED AREA CAUSING BUBBLING OF REAR GATE AND FREEZING WINDSHIELD, WHICH CAUSED THE REAR WIPER TO NOT WORK. UPDATED 10/07/11

TL*THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHILE EXAMINING THE VEHICLE, THE CONTACT NOTICED A CRACK EXTENDING FROM THE BOTTOM OF THE REAR GLASS TO THE BOTTOM OF THE VEHICLE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 31,000.

WITHOUT WARNING OF ANY KIND THE ENGINE QUITS UNDER 35 MPH, SOMETIMES WITH CRUISE CONTROL ON. AFTER CAR ROLLS TO A STOP, IT CAN RESTART RIGHT AWAY. LOSS OF POWER STEERING AND BRAKES. DEALER SAYS NO CODES TO BACK UP COMPLAINT. THIS HAS AS HAPPENED AT LEAST 3X SPREAD OVER 35,000 ODOMETER MILES. *TR

TRANSMISSION SLIPPING ON A HILL CAUSING THE VEHICLE TO DRIFT BACKWARDS ALMOST CAUSING AN ACCIDENT WITH THE CAR BEHIND ME. *TR

I WAS IN THE PARK POSITION. I TURNED MY ENGINE ON AND PLACED MY FOOT ON THE BRAKE AND TAKE MY CAR OUT OF PARK, WHEN THEN GEAR SHAFT/STICK BROKE IN HALF. I CONTACTED THE DEALER AND I HAD THEM COME GET THE CAR, THEY CONTACTED ME, AND STATED "THAT THEY HAVE NEVER SEEN SOMETHING LIKE THIS BEFORE", THAT CAME FROM THE SERVICE MANAGER BILL AMADEI, AND ANOTHER PERSON BILL IN THE SERVICE DEPARTMENT. I HAVE TAKEN A PICTURE OF WHAT IT LOOKS LIKE. IF I WAS NOT ALREADY IN THE PARK POSITION AND I WENT TO PLACE MY CAR FROM THE DRIVE TO PARK AND THIS HAPPENED, MY CAR COULD HAVE WENT RIGHT INTO MY HOUSE. WHEN I STATED THIS TO THE DEALER, HIS COMMENT WAS "YES, I GUESS THAT COULD HAVE HAPPENED." *TR

I HAVE A 2005 MERCURY MOUNTAINEER, AND I TURNED THE KEY AND WENT TO MOVE FROM R TO DRIVE AND THE HANDLE (GEAR SHAFT) JUST SNAPPED OFF. *TR

MERCURY MOUNTAINEER 05 WITH LESS THEN 60,000 MILES, I WAS TOLD THAT THERE WAS WEARING IN THE VALVE CASE FROM AUTOMATIC TRANSMISSION WHICH CAUSES TRANSMISSION TO SKIP AND SHIFT HARD AND POP FORWARD, I NEED TO HAVE IT REPAIRED , TRANSMISSION PLACE STATES THIS IS A KNOWN PROBLEM WHICH HAS A TECHNICAL ADVISORY ABOUT IT....WHAT'S MY RECOURSE. *TR

THE BACK LIFTGATE HAS A CRACK AROUND THE CIRCULAR MERCURY EMBLEM. I NOTICED IT ON MINE, AND HAVE SEEN THE SAME THING ON OTHER MERCURY SUV'S. THE VEHICLE HAS NOT BEEN WRECKED, OR HAD ANYTHING HIT THE BACK LIFTGATE. PROBLEM WITH THE STRUCTURAL INTEGRITY OF THE PLASTIC USED IN THE LIFTGATE? *TR

UPPER SECTION OF REAR HATCH BODY CRACKS. MADE OF PLASTIC. CHANGED ON NEXT YEAR MODELS TO ALL METAL. THIS THE SECOND OCCURRENCE OF THE DEFECT. FORD REFUSES TO REPAIR FREE OF CHARGE.*TR

LEAKING EVAPORATIVE EMISSION FUEL TUBE, THAT RUNS ACROSS THE TOP OF THE GAS TANK, VEHICLE COULD HAVE CAUGHT FIRE. *TR

MY 2005 MERCURY MOUNTAINEER DEVELOPED A CRACK IN THE REAR LIFT GATE RIGHT AROUND THE MERCURY EMBLEM. I HAVE SEEN MANY MORE WITH THE SAME PROBLEM, BOTH FORD EXPLORERS AND THE MERCURY MOUNTAINEER. WHEN I TOOK IT TO THE DEALER THEY WERE LIKE TOO BAD SO SAD IT IS OUT OF WARRANTY EVEN THOUGH I BOUGHT A EXTENDED WARRANTY FROM FORD. I HAVE BEEN LOOKING AROUND NOW AND I SEE LOTS OF THEM WITH THE SAME PROBLEM. I HAVE HEARD THAT FORD IS FIXING THE EXPLORERS IF IT IS UNDER 5 YEARS AND UNDER 75,000 MILES BUT THAT JUST SEEMS TO BE A DEALER THING, I HAVE NOT SEEN ANY OFFICIAL ACCOUNT OF THIS. *TR

I HAVE A 2005 MERCURY MOUNTAINEER WHICH HAS BEEN GARAGE KEPT AND ONLY 20,000 MILES. I NOTICED THE PAINT PEELING FROM THE ROOF OF THIS VEHICLE AND RETURNED IT TO THE DEALER WHO REFERRED ME TO THE FORD CUSTOMER CARE, WHO REFUSED TO HELP ME WITH THIS PROBLEM BECAUSE IT WAS OVER THE 36 MONTH WARRANTY. I TOOK IT TO MY LOCAL AUTO SHOP WHO TOLD ME THIS IS A MAJOR ISSUE AND HE TOLD ME THE ENTIRE CARS PAINT CAN PEEL BECAUSE OF THE FAULTY WAY IT WAS PAINTED. HE SHOWED ME THE UNDERCOAT WAS NOT PREPARED PROPERLY AND THE PAINT IS JUST NOT ADHERING TO THE UNDERCOAT. I DID A SEARCH ON THE INTERNET AND NOW FIND THAT THIS WAS A KNOWN ISSUE AND AN EXPENSIVE FIX AS IT MEANS REMOVING THE PAINT AND UNDERCOAT AND REDOING THE ENTIRE VEHICLE. WHAT CAN I DO SHORT OF SEEKING LEGAL REMEDIES? *TR

I HAVE A 2005 MERCURY MOUNTAINEER THE SUV HAS 66,000 MILES ON IT AND THE ROOF HAS PAINT PEELING ON IT AND A LARGE RUST SPOT. I TOOK TO THE MERCURY DEALER AND THEY SAID IT WAS NOT RUSTED THROUGH THE BODY. I SAID NOT NOW BUT IT WILL THE SERVICE MANAGER REPLIED YES BUT HOPEFULLY IT WILL BE OUT OF WARRANTY BY THEN ( HE WAS SO HELPFUL ) THE FORD REP CAME TODAY AND REJECTED THE CLAIM DO TO HER BUYING THE SUV USED EVEN THROUGH SHE BROUGHT IT FROM THIS DEALER. I WILL TRY TO APPEAL IT WITH FORD LETS SEE WHAT HAPPENS ????? *TR

VEHICLE PAINT PEELING FROM FRONT HOOD. MERCURY DEALER (NORTHGATE LINCOLN MERCURY, TAMPA, FLORIDA) AT FIRST SAID A ROCK HIT IT. ANOTHER SERVICE PERSON SAID ITS A DEFECT. THEY ONLY WANT TO COVER HALF THE COST OF GETTING HOOD PAINTED. VEHICLE BOUGHT NEW FROM THE DEALER. TSB ISSUED BY FORD CONCERNING THE ISSUE. DEALER OVERESTIMATED ESTIMATE TO REPAINT HOOD ($1000 DOLLARS) WANTS ME TO PAY A LOST $500 DOLLARS FOR A DEFECT THEY KNOW ABOUT.*TR

THERE IS A TRANSMISSION ISSUE WITH THE MOUNTAINEER OR SOMETHING THAT HAS TO DO WITH THE CAR CHANGING GEARS. MY CAR IS ONLY A WEEK OLD (2005) AND IT JERKS WHEN PLACED IN REVERSE. ONLY HAS 61,000 MILES. OTHER MOUNTAINEER OWNERS HAVE COMPLAINED OF HAVING THE SAME PROBLEM WITH THEIR TRANSMISSION SYSTEM. *TR

TL*THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. ON THE DAY THE VEHICLE WAS PURCHASED, THE CONTACT NOTICED FLUID LEAKING ONTO HER GARAGE FLOOR. SHE RETURNED TO THE DEALER AND WAS INFORMED THAT THE PINION SEAL NEEDED TO BE REPLACED, AND REPAIRS WERE MADE. WHILE TRAVELING 45 MPH, THE CONTACT ATTEMPTED TO SET THE CRUISE CONTROL AND THE VEHICLE SHUT OFF IN THE MIDDLE OF THE ROAD. SHE WAS ABLE TO PULL OVER TO THE SHOULDER AND RESTART THE VEHICLE TO DRIVE HOME. AFTER WORK ONE EVENING, SHE WAS UNABLE TO START THE VEHICLE. AFTER 20 MINUTES, HER FATHER ARRIVED AND WAS ABLE TO FORCEFULLY START THE VEHICLE. THE CONTACT RETURNED TO THE DEALER THE FOLLOWING DAY, BUT THEY COULD NOT DUPLICATE THE FAILURE WITH THE CRUISE CONTROL OR THE STALLING. ON JUNE 16, 2008, SHE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED A FUSE. UPON FURTHER INSPECTION, THEY IDENTIFIED A BUSHING THAT NEEDED TO BE REPLACED AS WELL. ALL OF THESE FAILURES OCCURRED WITHIN FOUR MONTHS OF PURCHASING THE VEHICLE AND WITH LESS THEN 4,000 MILES PLACED ON THE VEHICLE BY THE CONTACT. THE FAILURE MILEAGE WAS 34,177 AND CURRENT MILEAGE WAS 37,600. UPDATED 07/15/08 *BF WHEN THE CONSUMER STARTED THE VEHICLE, THE POWER SEATS AND POWER LOCKS FAILED TO WORK. THE CONSUMER RETURNED TO THE DEALER AND THEY REPLACED THE DRIVER SIDE MOTOR. THE SWAY BAR BUSHINGS WERE REPLACED. UPDATED 07/15/08

THE PAINT ON THE ROOF OF MY 2005 MOUNTAINEER IS CRACKING AND FLAKING OFF IN CHUNKS. WHEN I NOTICED, IT WAS 3 WEEKS OUT OF WARRANTY. FORD ADMITTED IT WAS DEFECTIVE PAINT, BUT WILL ONLY REPAINT THE ROOF. THIS WOULD BE FINE, BUT THE COST WILL BE $980 AND THEY WANT ME TO PAY $200 OF IT. WHILE THIS MAY NOT SEEM LIKE A BAD DEAL, THE POINT IS THAT THE VEHICLE WAS BARELY OUT OF WARRANTY, I PAID FOR AN EXTENDED WARRANTY (DOES NOT COVER PAINT), THE PAINT WAS DEFECTIVE ON FORD'S PART, AND THIS PROBLEM DID NOT JUST HAPPEN WITHIN THE THREE WEEKS AFTER THE WARRANTY EXPIRED. IT WAS A PRE-EXISTING PROBLEM, BUT SINCE I'M SHORT, I DID NOT NOTICE THE ROOF OF MY VEHICLE. WHAT HAPPENS WHEN THE REST OF THE PAINT FLAKES OFF? FORD SAID IT WOULD HANDLE THAT IF IT HAPPENS. SO, I GUESS I JUST KEEP PAYING FOR A DEFECTIVE PAINT JOB OUT OF MY OWN POCKET BECAUSE FORD WILL NOT CORRECT ITS MISTAKES. KEEP IN MIND, THIS VEHICLE IS ONLY 3 YEARS OLD AND IS STORED IN A GARAGE BOTH AT HOME AND AT WORK. THIS IS RIDICULOUS AND VERY POOR CUSTOMER SUPPORT! *TR

MINIMAL EVENTS LEAD UP TO TRANSMISSION FAILURE. ODD SHIFTING WHEN ACCELERATING OCCURRED THE DAY OF THE FAILURE AND POSSIBLY SEVERAL TIMES OVERT THE TOW YEARS, BUT VERY INFREQUENTLY. FAILURE OCCURRED AT 74,000 MILES OF PRIMARILY HIGHWAY DRIVING WITH PERHAPS TWO REVERSES A DAY RESULTING AT MOST 2,000 REVERSES FOR THE LIFE OF THE CAR. THE SAME DAY AS SHIFTING PROBLEMS OCCURRED SEVERAL TIMES ON THE WAY HOME REVERSE GEAR WOULD NOT ENGAGE AND AFTER SEVERAL ATTEMPTS WOULD STAY IN GEAR FOR ONLY A FEW SECONDS BEFORE GOING BACK INTO NEUTRAL. NEVER WOULD GO INTO REVERSE AGAIN. FAILURE REQUIRED REPLACEMENT OF THE SOLENOID SHIFTERS AND VALVE BODIES. THIS IS THE SAME FAILURE THAT WAS A CAUSE FOR A RECALL OF SEVERAL PREVIOUS YEAR'S, INCLUDING 2004. *TR

ON DECEMBER OF 2007, I DROVE INTO MY GARAGE AT A SLOW SPEED. I APPLIED THE BRAKES TO BE ABLE TO PARK THE SUV. THE CAR WOULD NOT STOP UNTIL IT HIT THE INNER WALL OF THE HOUSE. THE AIR BAG DID NOT GO OFF AFTER THE IMPACT.. TOOK THE CAR IN AFTER REPAIR TO FRONT OF CAR WAS DONE. THE DEALER'S SERVICE DEPARTMENT COULD NOT FIND ANYTHING WRONG. 01/10/08 ON JUNE 17, 2008, MY HUSBAND WAS PARKING THE CAR TO LET ME OUT TO GO TO THE DOCTOR'S OFFICE, THE SUV WOULD NOT STOP UNTIL MY HUSBAND PUT THE SUV IN PARK AND SHUT THE ENGINE OFF. *TR

REAR DIFFERENTIAL NEEDS REPLACED. MECHANIC SAID CAN BE DANGEROUS. I SEE THAT THESE FORD/MERCURY'S HAVE THIS PROBLEM ALL THE TIME. COST TOO MUCH TO FIX, YET I HAVE WIFE AND KIDS IN THAT CAR. *TR

ACCELERATOR: SPEED CONTROL CAR LURCHED OUT OF CONTROL IN REVERSE AND FORWARD INTERMITTENTLY. *TR

THIS IS THE SECOND COMPLAINT. THE 2005 MERCURY MOUNTAINEER SPONTANEOUSLY ACCELERATED ON THE FREEWAY. I WAS DRIVING AT 70 MPH AND IT ACCELERATED TO OVER 80 MPH. THE GAS PEDAL WAS PULLING ITSELF DOWN.*AK

I BOUGHT THIS SUV CASH FROM A DEALERSHIP AND WAS TOLD NO DAMAGES! I HAVE ALL THE ORIGINAL PAPERWORK STATING NO DAMAGES TO THE VEHICLE. I PAID 14300.00 CASH. I WENT TO TRADE IN MY SUV TO DOWNSIZE AND WAS TOLD THERE WERE TITLE ISSUES AND THE FRAME WAS CRACKED. I THEN LOOKED OVER ALL MY PAPERWORK FRONT AND BACK TO SEE IF I MISSED ANYTHING-TO SEE IF ANY DAMAGES WERE NOTED. I CONTACTED THE DEALERSHIP AND THEY SAID IT IS NOT THERE FAULT THAT THE DEALERSHIP THAT I WAS TRYING TO TRADE THE SUV IN WAS JUST TELLING ME THAT TO BUY MY TRADE IN FOR A LESS VALUE. I OBTAINED THE REPORT FROM AUTO CHECK AND IT CLEARLY STATES THE SUV WAS A LEASE. IT WAS IN AN ACCIDENT ON 12/06/07 THEN SOLD FOR AUCTION. NEW ENGLAND AUCTION REPORTED CLEARLY: AUCTION ANNOUNCED AS FRAME DAMAGE. WAS SOLD TO THE DEALERSHIP ON 12/28/07 THEN SOLD TO ME ON 01/09/08. AGAIN NO DAMAGES REPORTED TO ME. NOW I AM DRIVING A VEHICLE WITH A DAMAGED FRAME WHICH IS UNSAFE TO DRIVE. AND NO ONE WILL TAKE THE SUV BECAUSE OF THE FRAME DAMAGE. THE DEALERSHIP WANTS "PROOF". I HAVE BEEN UNABLE TO FIND THE ORIGINAL DEALER OR AUCTION GROUP. I ONLY HAVE THIS REPORT TO GO ON. PLEASE HELP ME! I WOULD HAVE NEVER BOUGHT THIS VEHICLE IF I KNEW IT HAD FRAME DAMAGES TO IT. CAN YOU PLEASE HELP IN ANYWAY! I WOULD LIKE TO BE REFUNDED OR GIVEN A CAR OF EQUAL VALUE THAT IS SAFE TO DRIVE. I DON'T KNOW WHAT TO DO. PLEASE CONTACT ME. THANK YOU. *JS

CRUISE CONTROL DISENGAGES AFTER DRIVING FOR AN EXTENDED PERIOD OF TIME, USUAL A TRIP OVER 90 MINUTES IN LENGTH. IT WORKS FINE UNTIL YOU HAVE TO APPLY BRAKE FOR A CONSTRUCTION ZONE, OR OF RAMP, ETC. WHEN YOU PUSH RESUME NOTHING HAPPENS. TURNING IT OFF AND TRYING TO TURN IT BACK ON STILL DOES NOT RESOLVE THE PROBLEM. AFTER TURNING THE CAR ON AND OFF A FEW TIMES IT WILL START WORKING AGAIN, BUT THAT ISN'T REALLY USEFUL WHILE ON A LONG TRIP. IT FIRST HAPPENED TWO AND A HALF YEARS AGO AND CONTINUES TO HAPPEN. THE DEALERSHIP SAYS THEY CAN'T DUPLICATE THE PROBLEM BUT HAS ONLY TEST DRIVEN FOR 20 MINUTES. *TR

TL*THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHILE PULLING INTO A PARKING SPOT AT 5 MPH, THE VEHICLE AUTOMATICALLY ACCELERATED TO AN UNKNOWN SPEED. THE CONTACT WAS DEPRESSING THE BRAKE PEDAL AT THE TIME OF FAILURE. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 23,000.

TL* - THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. ON 11/20/06 THE CONTACT'S HEATER ON/OFF SWITCH WOULDN'T ALLOW HER TO TURN THE HEATER OFF. THE CONTACT HAD TO DRIVE WITH THE WINDOWS ROLLED DOWN. THE CONTACT ALSO ATTEMPTED TO TURN THE VEHICLE OFF AND RESTART AND THE FAILURE CONTINUED TO OCCUR. WHILE DRIVING ON 12/18/06 AT 35MPH THE ENGINE STALLED AND THE VEHICLE SHUT OFF. THE WARNING INDICATOR LIGHT READ CHECK ENGINE, LOW PRESSURE PRIOR TO THE FAILURE. THE FAILURE ALSO OCCURRED ON 1/19/07. EACH TIME THE FAILURE OCCURRED THE CONTACT WAS USING THE CRUISE CONTROL. THE VEHICLE HAS BEEN DIAGNOSED AND FOUND THE VEHICLE TO BE OPERATING NORMALLY. THE MECHANIC HAS ALSO DRIVEN THE VEHICLE TO DIAGNOSE IT SINCE THE LAST FAILURE AND HAS EXPERIENCED NO FAILURES. SHE WAS ADVISED THAT THE SERVICE MANAGER WOULD CONTACT HER RE: THE FAILURE AND AFTER THE INITIAL CONTACT, SHE HASN'T RECEIVED ANY CALLS FROM HIM. AFTER 15 TO 20 MINUTES, THE VEHICLE WILL RESTART. THE MOST RECENT INCIDENT ALMOST CAUSED A COLLISION WITH A HEAVY DUTY TRUCK. THE MECHANIC ALSO STATED TO HAVE THE VEHICLE TOWED IF THIS REOCCURS. THE CONTACT DOES NOT WANT TO DRIVE THE VEHICLE DUE TO THE SAFETY RISK INVOLVED. THE CURRENT AND FAILURE MILEAGE WAS 13,000. THE MECHANIC ALSO ASKED IF A LIGHT WAS PRESENT ON THE WINDSHIELD AT THE TIME OF THE FAILURE.

TL*THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE ENGINE SHUT OFF. THIS HAS OCCURRED THREE TIMES SINCE 2006. THE FAILURE IS MOST COMMON WHILE DRIVING DOWN AN INCLINE AND WHEN THE CRUISE CONTROL WAS ACTIVATED. THE CHECK ENGINE LIGHT WAS ILLUMINATED AND THE POWER STEERING DOES NOT OPERATE NORMALLY. THE VEHICLE RESTARTED AFTER TEN TO FIFTEEN MINUTES. THE FAILURES OCCURRED ON DECEMBER 18, 2006, JANUARY 19, 2007, AND DECEMBER 4, 2007. ON EACH DATE, THE DEALER DIAGNOSED THE FAILURE FOR THIRTY DAYS AND STATED THAT THEY WERE UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE DEALER ADVISED HER TO DEACTIVATE THE CRUISE CONTROL AND MAKE SURE THERE IS ENOUGH FUEL IN THE TANK. THE MECHANIC STATED THAT IF THE FAILURE RECURRED, THE VEHICLE SHOULD BE TOWED TO THE DEALER BEFORE ATTEMPTING A RESTART. THE MANUFACTURER HAS NOT OFFERED ANY ASSISTANCE. THIS IS THE SECOND COMPLAINT FILED WITH NHTSA. THE FAILURE MILEAGE WAS 12,327 AND CURRENT MILEAGE WAS 27,000. UPDATED 01/24/08 *BF UPDATED 01/24/08 *TR

DT*: THE CONTACT STATED WHILE DRIVING 25 MPH, A NOISE WAS HEARD AND THE AUTOMATIC STABILITY CONTROL LIGHT ILLUMINATED ON THE DASH AND THE VEHICLE PULLED TO THE RIGHT. IT WAS MANEUVERED OFF THE ROAD AND RESTARTED HOWEVER, THE DASH LIGHT CONTINUED TO ILLUMINATE. THE VEHICLE WAS DRIVEN TO THE DEALER WHO COULD NOT IDENTIFY THE PROBLEM.

2005 MERCURY MOUNTAINEER V6 WITH AWD WAS PLACED IN "PARK" , ENGINE TURNED OFF AND KEY REMOVED FROM IGNITION. THE CAR SLIPPED INTO REVERSE AND ROLLED DOWN DRIVEWAY STRIKING MAILBOXES ACROSS STREET. *JB

PURCHASED A NEW 2005 MERCURY MOUNTAINEER IN 7/31/2005 THE FIRST TIME THE CAR ACCELERATED WHEN THE BRAKES WERE APPLIED AND THE CAR HAD TO BE PUT IN NEUTRAL TO STOP. THE DEALER REPORTED THAT THERE WERE NO KNOWN FIXES FOR THIS PROBLEM AT THIS TIME. THE SECOND TIME WHILE PULLING INTO MY DRIVEWAY WHEN THE BRAKES WERE APPLIED THE CAR ACCELERATED AND CRASH INTO MY GARAGE DOOR. THIS TIME THE DEALER BLAMED MY WIFE AND SAID SHE MUST HAVE PRESSED THE GAS AND BRAKE PEDDLES AT THE SAME TIME. THE CAR SUSTAINED FRONT END BODY DAMAGE AND MY GARAGE DOOR NEEDS TO BE REPLACED. THE CAR HAS BEEN AT THE DEALER SINCE THE ACCIDENT HAPPENED AND WE ARE STILL WAITING TO FIND OUT WHAT IS FORD'S DETERMINATION OF THIS ISSUE AND WHAT THEY WILL DO TO GET US OUT OF THIS CAR AND INTO SOMETHING ELSE. *NM

HAD WARPED ROTORS WITHIN FIRST 2,000 MILES. FORD WOULD ONLY GROUND ROTORS BUT DEALER REPLACED THEM AT NO CHARGE. I HAVE ALSO EXPERIENCED A LOUD, THUMPING NOISE WHEN I AM MAKING A SHARP TURN TO LEFT OR RIGHT AT A VERY LOW SPEED. ALSO, OFTEN WHEN PUTTING CAR IN REVERSE MANY TIMES THERE IS A LARGE THUMP AND VEHICLE APPEARS TO SHIFT HARD. FINALLY, WHEN STOPPED ON A STEEP HILL, AFTER REMOVING FOOT FROM BRAKE, VEHICLE ROLLS BACKWARDS MANY TIMES. *JB

2005 - MERCURY MOUNTAINEER. THIS VEHICLE HAS WHAT I BELIEVE IS A BRAKING DESIGN FLAW. I HAVE BEE COMPLAINING ABOUT THIS BRAKE IN THIS VEHICLE FORM DAY ONE AS WE FIRST THOUGHT THAT THE BRAKE ROTORS HAD TIRE DRESSING ON THEM. THIS WAS NOT THE CASE. IT NOW APPEARS THAT THE BRAKE PEDAL IS DESIGNED FOR THE SHORTER PERSONS, AROUND 5 FT, 2 IN. THE BRAKE PEDAL WITH A PERSON OF THIS SIZE WOULD SIMPLY PUSH THE BRAKE PEDAL ALMOST STRAIGHT DOWN DOWNWARD TOWARDS THE GROUND. A PERSON OVER 6 FT LIKE MYSELF (6 FT, 6IN), CANNOT PUSH THIS BRAKE PEDAL DOWNWARD IN THE SAME FASHION AS THE SHORTER PERSON. THE TALLER PERSON LIKE MYSELF PUSHES THE BRAKE PEDAL TOWARDS THE FIREWALL. THIS BRAKING ENERGY IS NOT TRANSLATED PROPERLY TO THE BRAKE PEDAL, CAUSING FOLLOWING: THE VEHICLES BRAKES WILL NOT TO STOP THE VEHICLE IN A TIMELY MANNER. THE VEHICLES BRAKES APPEAR DRIVE AS IF THE BRAKE ROTATES ARE GLAZED. THE DRIVER OF THE VEHICLE LEG WHILE DRIVING IN CITY TRAFFIC WILL FATIGUE QUITE EASILY. THIS MAKES IT EVEN HARD TO STOP THE VEHICLE AFTER YOU HAVE DRIVEN IT FOR A TIME. PLEASE NOTE THAT I HAVE CONTACTED MY DEAL WHERE I PURCHASED THE VEHICLE AND MOTOR COMPANY. THEY ARE ALL AGREE, THAT THERE IS A DIFFERENCE BETWEEN DRIVE SIZES IN THIS VEHICLE. THIS IS NOT IN DISPUTE; THE FIX OR CORRECTIVE ACTION IS IN DISPUTE. FORD AND THE DEALER WANT FOR ME FOR ME TO PAY OVER $3,000.00 IN ORDER TO UPGRADE THE SAME VEHICLE EXCEPT THIS ONE WOULD HAS THE $120.00 ADJUSTABLE PEDAL OPTION. IT APPEARS THAT IS OPTION IT REALLY NEEDED TO BE STANDARD IN ALL VEHICLES OF THIS TYPE. NOTE PER FORD BOOKLETS, THIS ADJUSTABLE PEDAL IS DESIGNED FOR SHORTER FOLKS AND NOT TALLER FOLKS. I AM TRYING TO WORK THIS OUT WITH THE DEALER AS FORD HAD BECOME DEAF TO MY ISSUE. NOTE THERE TAKE IS WILL NOT ASSIST IN ANY WAY. WHAT A GREAT CAR COMPANY.