2003 MINI Cooper Complaint Log

POWERSTEERING UNIT FAILS AND STEERING BECOMES UNREPONSIVE. *TR

I PARKED MY CAR IN A PARKING GARAGE AFTER DRIVING APPROXIMATELY 20 MILES. I WALKED TO A DENTIST DOWN THE STREET FOR AN APPOINTMENT. WHILE AT THE DENTIST I GET A CALL THAT WENT TO MY VOICEMAIL THAT MY CAR (WHILE PARKED WITH THE ENGINE OFF) WAS ON FIRE AND WAS FILLING THE PARKING GARAGE WITH SMOKE. UPON RECEIVING THE MESSAGE I RUSHED HOME TO FIND THAT THE FIRE WAS ALREADY OUT, BUT THE SMELL OF SMOKE WAS STILL VERY STRONG. I NOTICED THAT THE INSIDE INDICATING LIGHTS OF THE CAR WERE ON AS IF THE KEY WAS IN THE IGNITION OF THE CAR. I IMMEDIATELY DISCONNECTED THE BATTERY AND INSPECTED THE CAR TO FIND THE SOURCE OF THE FIRE. UPON INSPECTION I FOUND THAT THE FLAMES HAD COME FROM BEHIND AND SLIGHTLY BELOW THE MOTOR. THERE WAS A METAL SHIELD THAT WAS BLACKENED BY THE FLAMES THAT I COULD NOT SEE AROUND SO I JACKED UP THE CAR AND REMOVED THE DRIVER SIDE WHEEL TO FURTHER INSPECT THE SOURCE OF THE FIRE. AFTER DOING SO I COULD THEN CLEARLY SEE THAT THE SOURCE OF THE FIRE WAS THE POWER STEERING PUMP DUE TO THE SURROUNDING BURN MARKS. THE TOTAL AMOUNT OF DAMAGE HAS YET TO BE ASSESSED BY MY INSURANCE COMPANY. THEY TOWED THE CAR AND ARE INSPECTING THE CAR ON DEC 13, 2012. *TR

ONE NIGHT I'M DRIVING JUST NORMALLY ON THE HIGHWAY, EVERYTHING WAS FINE, NO SIGNS OF ANY OTHER PARTS INCLUDED AND OUT OF NOWHERE MY POWER STEERING GOES OUT. I ALMOST GOT INTO AN ACCIDENT. *TR

ONE TIME LAST YEAR I LOSS POWER STEERING WHILE GOING AROUND A CORNER, I WAS CAUGHT OFF GUARD AND ALMOST HAD A COLLISION. I PULLED OVER, TURNED OFF MY VEHICLE, AND UPON RE-STARTING THE PROBLEM WAS GONE. NOW, A COUPLE DAYS AGO MY POWER STEERING WENT OUT WHILE I WAS ON THE FREEWAY. I PULLED OVER AND RE-STARTED AND STILL NO POWER STEERING. LATER THAT DAY IT RANDOMLY CAME BACK AND NOW I AM EXPERIENCING INTERMITTENT POWER STEERING LOSS, THAT USUALLY GOES OUT ONCE A TRIP. *TR

POWER STEERING PUMP IS BEGINNING TO FAIL. FROM REPORTS I HAVE READ I AM WORRIED THAT THE CAR WILL CATCH ON FIRE AND IN TURN CATCH MY HOUSE ON FIRE. *TR

DRIVING HOME FROM WORK GETTING OFF THE TURNPIKE TO TAKE MY EXIT RIGHT, MY 2003 MINI COOPER KEPT GOING STRAIGHT. VERY FRIGHTENING EXPERIENCE AS I COULD NOT TURN THE WHEEL COMING OFF HIGHWAY SPEEDS. THERE IS NO WARNING AT ALL WHEN THIS HAPPENS, YOU JUST CANNOT TURN THE WHEEL TO NEGOTIATE YOUR TURN. I'VE DRIVEN CARS WITHOUT POWER STEERING, BUT WHEN YOU HAVE AN ELECTRIC POWER STEERING FAILURE IT IS IMPOSSIBLE TO STEER THIS CAR. BMW MUST TAKE RESPONSIBILITY FOR THIS WELL DOCUMENTED DANGEROUS FAILURE AND DO THE RIGHT THING OR SOMEONE IS GOING TO GET SERIOUSLY HURT AND/OR HURT SOMEONE ELSE. COST TO FIX THE STEERING PUMP FAILURE - $1200.00. *TR

I WAS DRIVING DOWN A SMALL CITY STREET IN MY 2003 MINI COOPER S AND WENT TO MAKE A LEFT TURN - AS SOON AS I DID, THE STEERING BECAME VERY HEAVY...AND UN-RESPONSIVE. I WAS ABLE TO THROUGH MUSCLE STRENGTH FORCE THE CAR THROUGH THE TURN BUT HAD THERE BEEN ANYONE NEXT TO ME THIS SURELY WOULD HAVE CAUSED A COLLISION AS IT WAS A VERY DIFFICULT TURN. THE DISAPPEARANCE OF THE POWER STEERING WAS SUDDEN AND WAS COMPLETELY GONE. THE CAR IS NOW PARKED. *TR

ELECTRIC POWER STEERING PUMP STOP FUNCTIONING WHILE DRIVING. SUDDEN LOST OF POWER STEERING. DIFFICULT TO STEER. THIS IS THE SECOND PUMP THAT WAS REPLACED ON THE VEHICLE ABOUT TWO YEARS AGO. THE FIRST PUMP STOP WORKING ABOUT TWO YEARS AGO. *TR

POWER STEERING FUNCTION FAILED; STEERING IS NOW NON-POWERED. *TR

I DROVE MY CAR TO MY SPORTS TEAM PRACTICE, PARKED AND PROMPTLY HAD TO RELOCATE MY CAR TO AN ADJACENT LOT. THE POWER STEERING DID NOT WORK UPON STARTING THE CAR TO MOVE IT AND THERE WAS NO EVIDENCE OR WARNING OF IT'S FAILURE. NOT EVEN THE CHECK ENGINE LIGHT WENT ON. *TR

AS I WAS PULLING AWAY FROM A STOP SIGN, I REALIZED THAT I COULDN'T TURN THE STEERING WHEEL. I PUT THE CAR IN REVERSE AND WENT BACK AND FORTH TRYING TO SEE IF SOMETHING WAS STUCK. I DID THIS A COUPLE TIMES, THEN REALIZED MY POWER STEERING WAS OUT. I CHECKED THE FLUIDS AND THEY WERE FINE. TOOK THE CAR TO A MECHANIC AND THEY RAN DIAGNOSTIC TESTS AND DETERMINED THE POWER STEERING PUMP WAS FAULTY. *TR

POWER STEERING FAILURE. POWER STEERING FAILED WHILE DRIVING AT APPROXIMATELY 35-40 MPH. UPON TURNING OFF AND RESTARTING VEHICLE POWER STEERING WORKED FOR A SHORT PERIOD OF TIME - FOLLOWED BY INTERMITTENT FAILURES/NORMAL OPERATION. *TR

COMPLETE POWER STEERING FAILURE. FAULTY/FAILED PUMP INTERNAL CONTROL CIRCUITRY. *TR

FOR THE SECOND TIME IN THE LIFE OF THIS CAR (FIRST IN 2011), THE STEERING PUMP STOPPED WORKING WHILE I WAS DRIVING. THE FIRST TIME I WAS LUCKY AND AT LOW SPEED HIT A CONCRETE PILING IN A PARKING GARAGE. THE SECOND TIME I WAS ACTUALLY IN TRAFFIC IN AN INTERSECTION. I WAS LUCKY NOT TO HIT THE COLLEGE STUDENTS IN THE CROSS WALK, AGAIN BECAUSE I WAS NOT GOING VERY FAST, BUT IT'S A HUGE SAFETY ISSUE. AND HAD I NOT KNOWN WHAT WAS GOING ON DUE TO THE FIRST TIME THE STEERING PUMP BLEW OUT, I WOULD NOT HAVE KNOWN TO BREAK AND RE-START THE CAR TO RESOLVE THE ISSUE. HONESTLY, THE CAR CANNOT BE STEERED WHEN THE PUMP STOPS FUNCTIONING. AND MINI HAS KNOWN FOR YEARS THAT THIS IS AN ISSUE. I HAD TO WAIT 8 WEEKS FOR THE FAN TO COME IN AND THEY DIDN'T WANT TO DO ANY WORK UNTIL THEY HAD BOTH PARTS. THE PUMPS NEED TO BE RE-DESIGNED. *TR

DROVE 2003 MINI TO WORK 11.5 MILES. AS I WAS MAKING A TURN INTO THE PARKING GARAGE THE STEERING WENT OUT AND BECAME VERY DIFFICULT TO MANEUVER. THERE WAS NO WARNING OR PREVIOUS INDICATION THAT THERE MIGHT BE A PROBLEM WITH THE STEERING. *TR

TL* THE CONTACT OWNS A 2003 MINI COOPER. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 93,000.

TL* THE CONTACT OWNS A 2003 MINI COOPER. THE CONTACT WAS TRAVELING 55 MPH WHEN GRAY SMOKE EMITTED FROM THE UNDER THE HOOD OF THE VEHICLE AS THE POWER STEERING FAILED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED DURING THE FAILURE AND THE VEHICLE OVER HEATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS CONFIRMED THAT THE HARMONIC DAMPER HAD DETACHED FROM THE ENGINE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 79,000.

WAS STOPPED IN PARKING LOT, FIRE STARTED IN ENGINE BAY. POWER STEERING HAS BEEN INTERMITTENT FOR AWHILE. SHOP INDICATED THAT THE FAN FAILED AND CAUSED THE PUMP/WIRING TO COMPLETELY MELT. THIS ISSUE IS WIDELY KNOWN AND FOUND ON MINI COOPER FORUMS. *TR

POWER STEERING PUMP IS WHINING AND ACCORDING TO DEALER IS GOING TO FAIL AT ANYTIME. UNFORTUNATELY THIS UNIT DOES NOT FAIL IN THE DRIVEWAY IT FAILS WHILE DRIVING THE VEHICLE. HOPEFULLY I WILL BE DRIVING WHEN THIS HAPPENS AS MY WIFE WILL NOT HAVE THE STRENGTH TO GET THE CAR UNDER CONTROL. THERE HAS BEEN A RECALL IN CANADA FOR THIS SAME PROBLEM AND ALL OF US MINI DRIVERS IN THE US ARE WONDERING WHY WE DON'T HAVE A RECALL HERE. *TR

AFTER LEAVING THE HIGHWAY AND NEGOTIATING THE OFF RAMP, THE POWER STEERING SIMPLY STOPPED WORKING. THE STEERING BECAME EXTREMELY DIFFICULT SO I PULLED OVER, SHUT THE CAR OFF AND LIFTED HOOD TO INSPECT. THE WAS NO VISUAL INDICATION OF ISSUES AN FLUID LEVEL IS FINE. AFTER RESTARTING THE STEERING WORKED FINE AGAIN. SEVERAL DAYS LATER THE SAME SITUATION OCCURRED IN THE MIDDLE OF A CORNER, IT WAS ALL I COULD TO MAINTAIN CONTROL THROUGH THE CORNER. I READ WHERE THERE WAS SOME "OPINIONS" THAT IF POWER STEERING COOLING FAN WAS BAD IT COULD CAUSE THIS TO HAPPEN SO I REPLACED. STILL HAPPENS INTERMITTENTLY. I WILL LIKELY PULL THE STEERING UNIT TO INSPECT BUT THE BIGGEST ISSUE IS IT GIVES A FALSE SENSE OF SECURITY. WHEN YOU RESTART THE ENGINE EVERYTHING SEEMS OK SO YOU CONTINUE, SOMETIMES FOR WEEKS. THE PROBLEM IS THAT THE FAILURE CAN OCCUR IN THE MIDDLE OF A TURN AND CAUSE A SERIOUS ACCIDENT. THERE IS ALSO NO LIGHTED INDICATION OF THE FAILURE ON YOUR DASH, SO YOU DON,T EXPECT IT. THIS WILL END UP KILLING SOMEONE IF IT HASN'T ALREADY. *TR

AS I WAS PULLING INTO MY DRIVEWAY I NOTICED THAT SMOKE WAS COMING FROM MY HOOD. I IMMEDIATELY STOPPED THE CAR AND POPPED THE HOOD TO FIND SMOKE AND FIRE COMING FROM MY ENGINE COMPARTMENT. I WAS ABLE TO DISCONNECT THE BATTERY AND EXTINGUISH THE FIRE BEFORE IT DID EXTENSIVE DAMAGE. CAUSE OF FIRE WAS FAILED POWER STEERING PUMP. *TR

TL* THE CONTACT OWNS A 2003 MINI COOPER. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED A CHATTERING NOISE AND SUDDENLY THE VEHICLE WOULD NOT ACCELERATE. THE CONTACT ALSO STATED THAT HE WAS A MECHANIC. AFTER INSPECTING THE VEHICLE, HE NOTICED THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE TRANSMISSION FAILURE, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE POWER STEERING PUMP AND COOLING FAN WOULD HAVE TO ALSO BE REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

THE POWER STEERING PUMP FAILS CAUSING A LOSS OF POWER STEERING IN MY VEHICLE WHILE DRIVING. THIS SPORADICALLY OCCURS WHILE DRIVING CAUSING A SAFETY HAZARD AS IT BECOMES VERY DIFFICULT TO STEER THE VEHICLE. *TR

I WAS GOING AROUND A 90 DEGREE CORNER AT ABOUT 15 MPH WHEN THE STEERING SEEMED TO LOCK UP. I QUICKLY REALIZED THAT THE POWER STEERING HAD FAILED, AND I WRESTLED THE STEERING WHEEL TO COMPLETE THE TURN. SINCE THEN, THE POWER STEERING HAS NOT WORKED 90% OF THE TIME. *TR

WHILE I WAS DRIVING MINI 2003 (ODO: 74K) ON I-90 HIGHWAY AT 70MPH, SUDDENLY THE POWER STEERING WHEEL STOPPED WORKING ON JUNE 28, 2012. I BARELY MADE TO EXIT FROM THE HIGHWAY, AND GOT HOME. NEXT DAY, THE CAR WAS SENT TO THE BMW-MINI DEALERSHIP, AND ASSESSED THE FAILURE OF POWER STEERING PUMP. THEY KNOW THIS HAPPENS FREQUENTLY WITH MINI, BUT IT WAS NOT COVERED BY MANUFACTURERS. THE ONLY OPTION WAS TO REPLACE THE PART. THE PART WAS REPLACED AND THE COST WAS $1,200. *TR

POWER STEERING OCCASIONALLY FAILS DURING LOW SPEED TURNS, E.G. U-TURN OR DRIVING IN PARKING LOTS. *TR

ON 6/12/12 I WAS DRIVING MY CAR TOWARDS MY SMALL NEIGHBORHOOD AT SPEED OF 10-15 MILES AN HOUR. FOR NO APPARENT REASON THE STEERING WHEEL FELT AS IF IT WAS LOCKED IN PLACE. WITH ALL MY FORCE I HAD TO PULL OVER TO THE SIDE. I HAD THE CAR CHECKED AND CONFIRMED THAT THE HYDRAULIC POWER STEERING PUMP HAS FAILED. THERE WAS NO SERVICE ENGINE LIGHT ON OR ANY WARNINGS WHAT SO EVER, THE POWER STEERING PUMP FAILED WITHOUT ANY NOTICE. IF I WERE DRIVING AT HIGH SPEEDS OF 70 MILES AN HOUR ON THE FREEWAY I COULD HAVE SERIOUSLY BEEN HURT.THIS IS UNACCEPTABLE. *TR

TL* THE CONTACT OWNS A 2003 MINI COOPER. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BECAME RESISTANT TO ACCELERATION ATTEMPTS. THE CONTACT HEARD A BANGING NOISE COMING FROM UNDER THE VEHICLE AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS. THE MECHANIC ADVISED THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

AT APPROXIMATELY 35MPH THE POWER STEERING OF MY 2003 MINI COOPER ERRATICALLY ENGAGED AND DISENGAGED SEVERAL TIMES. I RESPONDED BY SLOWING DOWN AND TRYING TO MAINTAIN CONTROL OF THE VEHICLE. ONCE STOPPED, I TURNED THE CAR OFF COMPLETELY. ONCE OUT OF THE VEHICLE I HEARD AN ELECTRIC MOTOR RUNNING. I OPENED THE HOOD TO INVESTIGATE AND NOTED A SMALL AMOUNT OF SMOKE RISING FROM THE AFT PORTION OF THE ENGINE COMPARTMENT. I WENT BACK TO THE IGNITION SWITCH TO CONFIRM IT WAS OFF AND REMOVED THE KEYS. THE ELECTRIC MOTOR CONTINUED TO RUN AND AS I WENT BACK TO THE OPEN HOOD THE SMOKE VOLUME HAD INCREASED DRAMATICALLY. THE SMOKE HAD A VERY CLEAR ELECTRICAL SMELL AND COLOR. I IMMEDIATELY BEGAN TRYING TO DISCONNECT THE BATTERY. WHILE OBTAINING TOOLS FROM THE HATCH OF THE CAR, THE ELECTRIC POWER STEERING PUMP ASSEMBLY ERUPTED IN FLAMES. I OBTAINED MY FIRE EXTINGUISHER AND DIRECTED IT AT THE AFT PORTION OF THE ENGINE COMPARTMENT. THIS PRODUCED NO RESULTS AND THE FLAMES RETURNED QUICKLY. I THEN GOT THE TOOLS FROM THE HATCH OF THE CAR AND CUT THE BATTERY CABLES. THIS CAUSED THE FIRE TO SUBSIDE IMMEDIATELY. AT THE REPAIR FACILITY THE POWER STEERING PUMP ASSEMBLY (ELECTRIC) WAS REMOVED AND DETERMINED TO BE THE CAUSE OF THE FIRE. THE FACT THAT I HAD TOOLS AND 25 YEARS MECHANICAL EXPERIENCE PREVENTED THIS CAR FROM BURNING TO THE GROUND. IN MY OPINION THIS IS A MAJOR SAFETY ISSUE ON TWO LEVELS. FIRST: LOSS OF DIRECTIONAL CONTROL. SECOND: FIRE HAZARD, ELECTRICAL COMPONENT THAT CANNOT BE TURNED OFF WITH THE IGNITION SWITCH. THIS MUST BE INVESTIGATED AND THE MANUFACTURE DIRECTED TO APPLY A FIX TO ALL AFFECTED VEHICLES. *TR

I PURCHASED A USED MINI COOPER S SIX MONTHS AGO, IN DECEMBER 2011. I DROVE MY VEHICLE AS I NORMALLY DUE, JUST ACROSS TOWN ABOUT 10 MILES, AND IT WAS FINE. I PARKED MY CAR AND WENT INSIDE. WHEN I CAME OUT, ABOUT 10-15 MINUTES LATER, AND TRIED TO BACK OUT OF THE DRIVEWAY, THE POWER STEERING WAS NON-EXISTENT. I PULLED BACK INTO THE DRIVEWAY AND CHECKED THE FLUID LEVEL AND LET THE CAR COOL DOWN FOR A FEW MORE MINUTES. WHEN I RESTARTED THE CAR, THE POWER STEERING WAS BACK. SINCE THEN, THE POWER STEERING IS INTERMITTENT. IF THE CAR IS HOT, IT USUALLY DOES NOT WORK, BUT IF THE CAR IS GIVEN A CHANCE TO COOL DOWN, THEN IT SEEMS TO WORK, BUT THE PROBLEM IS OCCURRING MORE AND MORE FREQUENTLY AND I HAVE FOUND MANY COMPLAINTS FROM OTHER MINI OWNERS. *TR

DRIVING HIGHWAY SPEEDS, STEERING GOT REALLY HEAVY HARD TO TURN, THEN THE BATTERY LIGHT CAME ON, STARTING SMELLING SOMETHING ELECTRICAL BURNING, PULLED OVER OFF THE ROAD SHUT CAR OFF, SMOKE COMING FROM THE HOOD, OPEN IT, SMOKE WAS COMING FROM THE BACK OF ENGINE. SMOKE SUBSIDED IN A FEW MINUTES, CALLED TOW TRUCK, TOW BACK TO WORK, OVER THE NEXT COUPLE OF DAYS FOUND THAT THE POWER STEERING PUMP LOCKED UP AND FRIED IT, IT ALSO DRAW A LOT OF AMPERAGE THAT IT BLOW 100 AMP MAIN FUSE UNDER FUSE BLOCK, BURNT MAIN POWER WIRE TO POWER STEERING PUMP. REPLACED PUMP, WIRING AND FUSE. *TR

I DROVE MY 2003 MINI COOPER S TO MY LOCAL DEPARTMENT OF TRANSPORTATION TO RENEW MY DRIVER'S LICENSE. NOTHING ABNORMAL OCCURRED ON THE TRIP TO THE DMV. WHEN I GOT IN AND BEGAN TO DRIVE HOME, THERE WAS NO POWER STEERING. LATER THAT EVENING, I STARTED THE CAR WHEN IT WAS COOL AND THE POWER STEERING WAS BACK UNTIL THE CAR WARMED UP. THE RADIATOR FAN AND THE POWER STEERING FAN DO NOT FUNCTION UPON DOING RESEARCH ON THE INTERNET, I HAVE FOUND THAT THIS PROBLEM OCCURS EXTREMELY OFTEN IN 2002-2007 MINIS. I ALSO FOUND, POSTED ON A MINI FORUM BY SOMEONE CLAIMING TO BE AN ENGINEER, A DIAGNOSIS OF THE PROBLEM. CARBON DUST FROM THE ELECTRIC MOTOR THAT OPERATES THE POWER STEERING PUMP GETS INTO THE CONTROL UNIT ATTACHED TO IT. SINCE THE CHIP WAS NOT PROPERLY SEALED WITH A LACQUER, IT CAUSEES A SHORT CIRCUIT IN THE CHIP. THIS CAUSES THE PUMP TO FAIL. ANOTHER POSSIBLE CAUSE IS THE FAILURE OF THE COOLING FAN FOR THE POWER STEERING PUMP. THE FAN CAN SEIZE, STOP COOLING THE PUMP, AND EVENTUALLY IT WILL OVERHEAT. THIS ALSO TRIPS A FUSE THAT STOPS THE RADIATOR FAN. AS A RESULT, THE ENGINE CAN ALSO OVERHEAT. I HAVE DETERMINED THAT THE FAN HAS STOPPED WORKING. SINCE I HAVE ONLY HAD THIS CAR SINCE THE MIDDLE OF WINTER AND THE HAS BEEN THE ONLY WARM DAY I HAVE DRIVEN IT, THIS WAS THE FIRST TIME I NOTICED IT. I PLAN TO AVOID THE $1000 CHARGE TO HAVE IT REPLACED AT THE DEALER BY REPAIRING IT MYSELF BUT MANY PEOPLE ARE NOT THIS FORTUNATE. I BELIEVE THIS DESIGN FLAW CAN AND WILL CAUSE SERIOUS ACCIDENTS TO OCCUR. IF MY MOTHER, SISTER, OR GIRLFRIEND HAD BEEN DRIVING MY CAR ON THE HIGHWAY WHEN IT FAILED, THEY WOULD NOT HAVE BEEN ABLE TO STEER RESULTING IN A SERIOUS CRASH. WHILE PERUSING VARIOUS MINI FORUMS, I HAVE READ STORIES OF SEVERAL SERIOUS CRASHES. I WOULD LIKE TO SEE A RECALL ON ALL 2002-2007 MINI COOPERS SO THAT THIS PROBLEM CAN NOT HARM SOMEONE.

POWER STEERING FAILED. CAR IS RACK AND PINION STEERING AND CAN BE DRIVEN WITHOUT THE PUMP BUT HAD I BEEN GOING AROUND A CURVE WHEN IT FAILED, THE INCREASED WHEEL EFFORT REQUIRED COULD HAVE RESULTED IN A SERIOUS ACCIDENT! *TR

MY POWER STEERING SUDDENLY FAILED AS I WAS DRIVING ON A WINDY BACK ROAD, ALMOST DIDN'T MAKE THE TURN, AND SINCE IT HAS FAILED COMPLETELY. WHEN I CALLED THE LOCAL MINI DEALERSHIP (MINI OF FAIRFIELD COUNTY, CT) LAST WEEK TO FINALLY GET THE PART REPLACED (QUOTED $1700 AT MULTIPLE LOCATIONS) THE CUSTOMER SERVICE PERSON REPLIED WITH, "HOW DID YOU KNOW ABOUT THE RECALL?" OVERJOYED I DROVE MY MINI IN THIS MORNING AT 7AM ONLY TO BE TOLD THAT THERE IS NO OFFICIAL RECALL AND I AM STILL ON THE HOOK FOR THE $1700. NOT PLEASED. CALLING MINI TODAY. *TR

ON THE MORNING OF SUNDAY MAY 13TH 2012 (MOTHERS DAY), I DROVE THE VEHICLE APPROX 11 MILES TO MY MOTHER-IN-LAW'S HOME. DURING THIS 11 MILE RIDE ALL SEEMED NORMAL WITH THE VEHICLE. AFTER VISITING FOR A FEW HOURS I DROVE IT APPROX 5 MORE MILES TO A STOP & SHOP, AGAIN ALL SEEMED FINE WITH THE VEHICLE. WITHIN THE 10-15MINUTES I WAS INSIDE PURCHASING MOTHERS DAY FLOWERS, STOP AND SHOP EMPLOYEES HAD NOTICED A FIRE IN THE PARKING LOT. I WALKED INTO THE PARKING LOT TO FIND THE POLICE AND FIRE FIGHTERS APPROACHING MY CAR. WHEN I GOT TO IT THERE WAS NO MORE FIRE BUT STILL PLENTY OF SMOKE COMING FROM UNDER THE HOOD AND DRIVER SIDE WHEEL WELL. I TOOK A LOOK UNDER THE CAR TO SEE THAT THERE WAS NO MORE FIRE, SO THE FIRE DEPARTMENT LEFT. I WAS NOT ABLE TO START THE CAR SO I JACKED UP THE FRONT OF THE VEHICLE TO SEE WHAT HAD CAUGHT FIRE. THE FIRE HAD ORIGINATED FROM THE ELECTRIC/HYDRAULIC POWER STEERING PUMP. THE SOCKET ON THE PUMP WAS STILL SMOKING A LOT AND VERY MELTED. THE PLUG CONNECTOR ON THE 12V/GROUNDING CABLES FEEDING THE PUMP WAS ALSO VERY MELTED. SINCE THIS FIRE OCCURRED ON A 12V LINE IT ALSO SHORTED OUT THE BATTERY COMPLETELY. I WAS ABLE TO JUMP THE CAR STARTED IN ORDER TO DRIVE IT ABOUT 15-16 MILES HOME. SINCE THEN THE PUMP HAS BEEN DISASSEMBLED TO FIND THAT THE ENTIRE CIRCUIT BOARD WAS COMPROMISED (BURNED/ASHES). I DECIDED TO FILE THIS COMPLAINT AFTER I HAD RESEARCHED THIS ISSUE EXTENSIVELY. APPARENTLY THIS IS A COMMON PROBLEM. MOST SIMPLY FAIL, EITHER CAUSING ACCIDENTS OR MERELY MAKING IT EXTREMELY HARD DO DRIVE. FEW OTHER UNLUCKY OWNERS HAVE THERE PUMPS BURST INTO FLAMES. MINI IS AWARE OF THE ISSUE BUT OFFERS MINIMAL TO NO COMPENSATION. IN CANADA A RECALL HAS ALREADY BEEN ISSUED FOR THESE DEFECTIVE PUMPS. I CAN ONLY HOPE AND PRAY THAT NHTSA ALONG WITH MINI USA CHOOSE TO ISSUE A RECALL BEFORE THIS CAUSES A VERY SERIOUS ACCIDENT (IF IT HASN'T ALREADY). *TR

WHILE DRIVING, IT FELT AS THOUGH MY POWER STEERING HAD GONE OUT. I CONTINUED TO DRIVE TO MY LOCATION. ONCE IN THE PARKING LOT, STEERING BECAME NEAR IMPOSSIBLE, ESPECIALLY WHILE GOING AT VERY SLOW SPEEDS. WHEN I WENT TO BACK OUT OF MY PARKING SPOT THAT EVENING, IT WAS UNABLE TO BE DONE, CAUSING ME TO CALL A TOW TRUCK TO TOW MY CAR. *TR

DRAIN HOSE FROM SUNROOF DRAIN RUNNING DOWN A-PILLAR CAME DISLODGED THROUGH "NORMAL WEAR AND TEAR" CAUSING MASSIVE FLOODING TO THE INTERIOR OF MY CAR. IT WAS RENDERED UNSERVICEABLE AND TOTALED, ON JUNE 16, 2014, BUT UNCOVERED BY INSURANCE. THIS WAS NOTHING THAT I WAS AWARE OF THAT WAS AN ISSUE, NOR WERE ANY RECALLS EVER ISSUED ON THIS ISSUE. I HAD IT IN TO THE DEALERSHIP IN 2012, 2 YEARS AGO, FOR ELECTRICAL FAILURE, AND THEY THOUGHT IT WAS MERELY THE BATTERY, SO THEY REPLACED IT AND IT SEEMED TO BE FINE, BUT THEY SAID TO KEEP THE BATTERY AS A BACK UP "JUST IN CASE" BECAUSE IT STILL APPEARED TO BE A GOOD BATTERY. THEN LATER IN 2013, I TOOK IT BACK TO THE MINI DEALER FOR GENERAL SERVICE AND I SAID I NOTICED WATER IN THE BOOT (TRUNK) AND FOR THEM TO CHECK THE HATCHBACK SEAL TO SEE IF THERE WAS ANY LEAKS, THEY SAID NO, AND NO FURTHER INVESTIGATION WAS DONE FOR EITHER EVENT. I BELIEVE THAT BOTH THESE EVENTS WERE RESULTS OF THE FAULTY DRAIN HOSE FROM THE A-PILLAR BEING DISLODGED FOR SO LONG. TODAY, THE AUTOMOBILE LEFT MY POSSESSION, TO AN AUCTION HOUSE. I WANTED TO FILE THIS COMPLAINT SO THAT YOU, THE NHTSA CAN PERHAPS HAVE MINI ISSUE A RECALL TO FIX THIS ISSUE AND HAVE THEM CHANGE THEIR VEHICLE'S SUNROOF DRAINAGE SYSTEM SO THAT SOMEONE ELSE DOESN'T HAVE A CAR TOTALLY RUINED BY FLOODING DUE TO THIS DEFECT IN ENGINEERING AND DESIGN. AFTER VIEWING SOME MINI FORUMS, I AM NOT THE ONLY PERSON WHO HAS HAD THIS ISSUE HAS HAPPENED TO THEIR MINI COOPER. I'M VERY SAD, BECAUSE I HAPPENED TO REALLY ENJOY THIS CAR, AND IT WAS TOTALLY FUN TO DRIVE. I WAS ADVISED BY A FRIEND WHO IS A MOTORCYCLE MECHANIC AND MY INSURANCE AGENT TO FILE THIS REPORT WITH YOUR ORGANIZATION, IN HOPES THAT SOMETHING WILL BE DONE ABOUT THIS. TOO MANY PEOPLE DON'T SPEAK UP, AND I AM NOT ONE TO LET SOMETHING DONE WRONG TO ME GO WITHOUT A FIGHT! DO ALL YOU CAN TO RECTIFY THIS ISSUE WITH MINI! *TR

RE: EHPS EXTENDED WARRANTY COVERAGE I RECEIVED A LETTER FOR EXTENDED WARRANTY COVERAGE FOR A POWER-ASSIST STEERING ISSUE WHICH I HAD ALREADY REPAIRED AT MY OWN EXPENSE. WHEN I CALLED TO INQUIRE, WAS TOLD CLAIMS FOR REIMBURSEMENT WOULD BE PROCESSED IN 6-8 WEEKS. I SUBMITTED MY CLAIM JUNE 12, 2013. YESTERDAY, AUGUST 9, 2013, I CALLED TO INQUIRE ABOUT THE STATUS OF MY CLAIM AND WAS TOLD THAT, DUE TO "OVERWHELMING" RESPONSE, CLAIMS FOR REIMBURSEMENT WERE TAKING MUCH LONGER AND THAT MY CLAIM HAD NO STATUS (MEANING NOTHING HAD BEEN DONE WITH IT). AT MINI'S RECOMMENDATION, I RESUBMITTED A REQUEST FOR REIMBURSEMENT BY EMAIL TODAY. I WOULD LIKE THE NHTSA TO BE AWARE OF THE DELAYED PROCESSING AS I AM SURELY NOT THE ONLY PERSON AFFECTED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

POWER ASSIST FOR STEERING FAILED COMPLETELY WHILE DRIVING NORMALLY. SUBSEQUENT BRIEF (< 1 MINUTE) FUNCTION AFTER RESTARTING ENGINE ALSO ENDS UP IN FAILURE. BEHAVIOR IS CONSISTENT WITH FAILURE THAT CAUSED CANADA TO ISSUE RECALL FOR SAME MODEL VEHICLE FOR SAME ISSUE (TRANSPORT CANADA RECALL # 2003055). *TR

THE POWER STEERING SYSTEM FAILED. IT COMES FROM THE POWER STEERING PUMP FAILURE AND ALSO MADE THE ALTERNATOR AND BATTERY GO BAD. IT BECAMES VERY DIFFICULT TO TURN THE WHEEL. *JS

TL* THE CONTACT OWNS A 2003 MINI COOPER. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED WITHOUT WARNING WHILE DRIVING APPROXIMATELY 30 MPH. THE POWER STEERING WARNING LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE STEERING WHEEL HAD TO BE TURNED WITH EXTREME FORCE AS SMOKE EMITTED FROM UNDER THE HOOD. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE FIRE INITIATED IN THE STEERING PUMP COMPARTMENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 80,000.

THE POWER STEERING WENT OUT JUST AFTER I PURCHASED IT. I SEE THAT THERE ARE MULTIPLE COMPLAINTS ABOUT THIS PROBLEM FOR NEARLY EVERY YEAR MODEL THAT THIS VEHICLE HAS BEEN PRODUCED FOR THE AMERICAN MARKET. I CALLED A LOCAL DEALERSHIP TO SEE IF THERE WAS A RECALL AND I STATED THAT MESSAGE BOARDS ONLINE WERE LOADED WITH ANGRY CUSTOMERS COMPLAINING ABOUT THE SAME THING. THEY REFUSED TO ADMIT THAT THERE'S A PROBLEM AND WANT TO CHARGE ME $2500! PLEASE, NHTSA, DO SOMETHING ABOUT THIS! *TR

TL* THE CONTACT OWNS A 2003 MINI COOPER S. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT NOTICED SMOKE EMITTING FROM UNDER THE HOOD. THE CONTACT STOPPED THE VEHICLE AND FOUND A FIRE HAD ERUPTED IN THE ENGINE AREA AND UNDER THE VEHICLE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT INSPECTED FOR THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.

MY 2003 MINI COOPER (R50), WITH MANUAL SHIFT AND 83,567 MILES, WAS PARKED ON A CITY STREET WHEN A PASSERBY NOTICED SMOKE AND FIRE COMING OUT OF THE ENGINE AREA. THE FIRE DEPARTMENT WAS CALLED TO PUT THE FIRE OUT. THE TIME FROM THE CAR BEING PARKED UNTIL THE FLAMES WERE EXTINGUISHED IS ESTIMATED AT 10 TO 20 MINUTES. THE CAR WAS TOWED THE FOLLOWING MORNING TO A MINI DEALER SERVICE CENTER FOR DIAGNOSIS. THE DIAGNOSIS WAS THAT THE AUXILIARY POWER STEERING COOLING FAN HAD FAILED. THE OTHER ITEMS THAT ARE ESTIMATED TO NEED REPLACEMENT ARE THE POWER STEERING PUMP, ENGINE WIRING HARNESS, AUXILIARY WIRING HARNESS, POWER STEERING PUMP RESERVOIR HOSE AND POWER STEERING RETURN HOSE. AT THE TIME I WAS ON A TRIP OUT-OF-TOWN 600 MILES AWAY FROM HOME AND THE CAR IS STILL AT THE OUT-OF-TOWN DEALER. PRIOR TO THE INCIDENT NO SIGNS OF ANYTHING SUSPECT WITH THE CAR WERE NOTICED. APPROXIMATELY 1 HOUR PRIOR TO THE INCIDENT THE BONNET OF THE CAR WAS OPENED AT A MILITARY ENTRANCE GATE VEHICLE INSPECTION AND NO SIGNS OF ANY ISSUES WERE NOTICED AT THAT TIME. TO MY KNOWLEDGE THERE IS NO AFTERMARKET EQUIPMENT IN THE AFFECTED AREA. I AM THE 2ND OWNER OF THE CAR HAVING PURCHASED IT AT 35,086 MILES MID-2007 FROM A LONG-TIME FRIEND WHO WAS THE FIRST OWNER. I MAINTAIN THE CAR AND KEEP ALL MAINTENANCE RECORDS. I BELIEVE THE MANUFACTURER SHOULD BE RESPONSIBLE FOR ALL REPAIRS AND THE RETURN OF THE CAR TO MY HOME. I HAVE READ ABOUT RECALLS BY TRANSPORT CANADA FOR 2002-2005 MINI STEERING PUMPS WHICH WOULD INDICATE THIS ISSUE IS WORTHY OF INVESTIGATION FOR RECALL. THIS IS A DANGEROUS VEHICLE DEFECT. PLEASE FORMALLY INVESTIGATE THIS INCIDENT. *TR

WHILE DRIVING AT HIGH WAY SPEED CAR LOST STEERING ASSIST, INTERMITTENTLY CAME BAD THEN FAILED, I THEN SLOWED DOWN STEERING DID NOT CAME BACK, ONCE STOPPED LARGE AMOUNT OF SMOKE COMING FROM UNDER HOOD THE SMELL OF ELECTRICAL BURNING, EVEN WITH KEY OFF I COULD HEAR ELECTRIC POWER STEERING PUMP STILL TRYING TO RUN, THE FIRE WAS FROM THE HEAVY BATTERY FEED WIRES INTO THE POWER STEERING PUMP THE COMPOSITE END OF PUMP MELTED, ONCE I DISCONNECTED THE BATTERY THE SOURCE OF FIRE WAS REMOVED, I HAVE SPENT THE LAST 4 YEARS WORKING IN A GM DEALER SHIP, MASTER ASE TECH, I FEEL IF I WAS A TYPICAL CONSUMER AND HAD NOT KNOWN TO PULL BATTERY POWER THE OUT COME COULD HAD BEEN WORSE. *TR

TL* THE CONTACT OWNS A 2003 MINI COOPER. WHILE DRIVING 70 MPH, THE VEHICLE STARTED LOSING POWER. THE ACCELERATOR PEDAL WAS BEING DEPRESSED WITH NO RESPONSE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND WAS ABLE TO BE DRIVIN HOME AT A LOW RATE OF SPEED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,353. ...UPDATED 04/26/16 *BF UPDATED 12/11/2017*JS

CAR IMPACTED THE REAR END OF A JEEP AT LOW RATE OF SPEED (WAS BRAKING TO AVOID CRASH IN THE FRONT). UPON IMPACT THE CAR BURST INTO FLAMES. THE AIR BAG DEPLOYED. LUCKILY THE OCCUPANT OF THE VEHICLE WAS ABLE TO GET OUT OF CAR. WITHIN MINUTES THE CAR WAS TOTALLY IN FLAMES. NO ONE WAS KILLED OR SERIOUSLY INJURED BUT IF THE OCCUPANT DID NOT GET OUT WHEN THEY DID THE OCCUPANT WOULD HAVE DIED DUE TO SMOKE OR FLAME INJURY.MY COMPLAINT IS THAT THIS LOW FRONT END IMPACT SHOULD NOT HAVE RESULTED IN IMMEDIATE FIRE AND LARGE FLAMES. I HAVE PHOTOS OF THE CAR JUST AFTER THE OCCUPANT GOT OUT OF THE VEHICLE AND ALSO PHOTOS OF THE CAR AFTER IT WAS TOWED BACK TO WRECKER YARD. *TR

THE POWER STEERING QUIT WHILE DRIVING ON INTERSTATE (I85) ON MARCH 3, 2012. WE HAD JUST PURCHASED THE CAR SO WE TOOK IT BACK TO DEALER AND HE HAD THE PUMP AND RESERVOIR REPLACED (TOOK 2 WEEKS). POWER STEERING JUST WENT OUT AGAIN (09/26/12) WITH SAME SYMPTOMS (SPORADIC OPERATION - MAINLY NOT WORKING) WHILE DRIVING TO WORK. *TR

MY CAR WOULD NOT START ONE MORNING. I INSTALLED A NEW BATTERY. AS SOON AS I CONNECTED THE BATTERY CABLE, SMOKE STARTED POURING OUT FROM UNDERNEATH THE ENGINE. THE SMOKE WAS ACRID, LIKE SMOKE FROM AN ELECTRICAL FIRE. THE ENGINE CONTINUED TO SMOKE AS LONG AS THE BATTERY CABLES WERE CONNECTED. CONCERNED ABOUT THE POSSIBILITY OF AN ENGINE FIRE,I DISCONNECTED THE BATTERY AND HAD THE CAR TOWED TO A REPAIR SHOP. THE SHOP DETERMINED THAT THE ELECTRIC POWER STEERING PUMP AND PUMP COOLING FAN WERE DEFECTIVE. THERE HAD BEEN NO PRIOR INDICATION THAT EITHER THAT THERE WAS ANYTHING WRONG WITH EITHER THE POWER STEERING OR THE BATTERY. *TR

TL* THE CONTACT OWNS A 2003 MINI COPPER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED IN A RESIDENTIAL GARAGE, SMOKE EMITTED FROM UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE MECHANIC CONFIRMED THAT THE POWER STEERING PUMP CAUGHT FIRE AND MELTED THE WIRING HARNESS. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 80,100 AND THE CURRENT MILEAGE WAS 80,600.