2013 Nissan Murano Complaint Log

1ST ...DRIVER SIDE SUNVISOR WITH COSMETIC MIRROR, FALLS DOWN WHILE DRIVING; OBSCURING THE OPERATORS FORWARD VISION. 2ND DRIVER SIDE SUNVISOR WITH COSMETIC MIRROR WILL NOT REMAIN UP IN THE PROPERLY SEATED POSITION.

THE VISOR BROKE OPEN ON THE BACKSIDE SOMEHOW AND. OW THE ONLY POSITIONS IT WILL WORK ARE COMPLETELY UNSAFE AS THEY OBSTRUCT MY VIEW. AND LIVING IN ARIZONA IT IS UNSAFE CERTAIN TIMES A DAY WHEN I CANNOT USE MY VISOR CORRECTLY TO BLOCK THE SUN. THE VISOR HAS ONLY UNDERGONE REGULAR USE AND JUST BROKE WHEN ATTENPIING TO BRING IT DOWN FOR USE ONE DAY.

POWER STEERING HOSE THAT GOES TO RACK AND PINION IS LEAKING. I CONTACTED SEVERAL LOCAL AUTO SHOPS (AUTO VICTORY, YOUNGSTEDTS, PRECISITION TUNE) AND THEY ALL FIND THE SAME ISSUE. ALL AUTO SHOPS MENTIONED THEY HAD DONE MULTIPLE POWER STEERING HOSE REPLACEMENTS FOR THIS SAME EXACT MODEL. IT APPEARS THIS IS A COMMON ISSUE IN 2013 NISSAN MURANO'S. THE AUTO SHOPS STATED IT IS PROBABLY RECALLED BY NOW BUT IT IS NOT. I AM MAKING THIS COMPLAINT SO THAT NISSAN CAN ASSUME RESPONSIBILITY OF THIS FACTORY DEFECT. ALL THESE CARS HAD LESS THAN 50K MILES ON THEM WHEN THIS PART BROKE DOWN.

2 SAFETY ISSUES: (A) PASSENGER SIDE SEATBELT FUNCTIONED FINE WHEN WE GOT OUT OF THE CAR AND UPON RETURN, WE WERE UNABLE TO PULL THE BELT OUT TO FASTEN. IT WAS LOCKED WITHIN ITS 'ROLL-UP' AREA. (B) BLIND-SPOT WARNING LIGHTS, TIRE AIR WARNING LIGHTS AND ETC. AS SEEN IN UPLOADED PHOTO STAY ON IN THE COLOR OF ORANGE. ALSO THE BRAKE LIGHT STAYS ON IN RED AFTER CAR IS STARTED. THESE FUNCTIONS DO NOT WORK AS WELL. NO AIR NEEDED IN TIRES: CHECKED THAT. NO ISSUES WITH BRAKES: CHECKED THAT. TAKING CAR TO SHOP FRIDAY.

TL* THE CONTACT OWNS A 2013 NISSAN MURANO. THE CONTACT STATED THAT THE SUN VISOR ON THE DRIVER'S SIDE FRACTURED WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SUN VISOR CLIP WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000....UPDATED 11/01/16 *BF *TR

THE SUN VISOR ON THE DRIVERS SIDE FEEL DOWN AS I WAS DRIVING ON THE HIGHWAY. IT BLOCK MY VISION FOR A FEW SECONDS AND ALMOST MADE ME CRASH INTO THE CAR IN FRONT OF ME. SCAREY

ON 2/3 WHILE DRIVING THE CAR CUT OUT COMPLETELY, NO STEERING, NO BRAKES, NO POWER AT ALL. I MANAGED TO GET TO THE SIDE OF THE ROAD. TOWED TO DEALERSHIP WHERE PROBLEM WAS DIAGNOSED AS A BAD BATTERY. THE CAR 34 MONTHS OLD WITH APPROX. 30,000 MILES. TWO DAYS LATER 2/5, THE SAME PROBLEM OCCURRED. DRIVING ON THE HIGHWAY, CAR DIED OUT. NO BRAKES, NO POWER STEERING, NO POWER AT ALL. CAR WAS TOWED HOME AND IS CURRENTLY AT THE DEALERSHIP AWAITING A DIAGNOSIS. EXTREMELY DANGEROUS SITUATION

TL* THE CONTACT OWNS A 2013 NISSAN MURANO. WHILE DRIVING AT 55 MPH, THE SUN ROOF EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000. THE VIN AVAILABLE.

I AGREE WITH THE COMPLAINT ABOUT THE BACKUP CAMERA VISIBILITY PROBLEM WITH EXCESSIVE GLARE AND DISTORTION. MY 2006 MURANO WAS SOMEWHAT BLURRY SO I WAS LOOKING FORWARD TO MY 2013 MURANO HAVING A MUCH IMPROVED CAMERA SIMILAR TO MY FRIEND'S 2013 HONDA ACCORD, BUT TO MY DISMAY MY CAMERA VISIBILITY IS EVEN WORSE THAN BEFORE, ESPECIALLY IN THE RAIN WHEN IT IS NEEDED THE MOST FOR SAFETY.

I TOO WOULD LIKE TO STATE HOW BAD THE BACKUP CAMERA IS. THE VISIBILITY ON IT IS VERY POOR ON DARK RAINY DAYS AND IN BRIGHT SUNLIGHT. THEREFORE, NOT GOOD VIEW MUCH OF THE TIME!!! I HAD THE OCCASION TO BE IN A HYUNDAI RENTAL CAR AND THEIR CAMERA IS AWESOME!!! IT WAS A PANORAMIC VIEW THAT WAS CLEAR ALL THE TIME. IT ALMOST LOOKED LIKE IT WAS AN HD VIEW. NISSAN YOU NEED TO STUDY HYUNDAI'S CAMERA AND MAKE YOURS OVER!!! THIS IS MY SECOND MURANO, 2010 & 2013, AND BOTH CAMERAS WERE BAD. OTHER THAN THIS, I LOVE MY VEHICLE AND THE ONE BEFORE!!!

MOONROOF SHATTERED WHILE DRIVING ON HIGHWAY, HEARD LOUD NOISE AND BROKEN GLASS FELL INTO FRONT CONSOLE AND SEATS. NO OTHER VEHICLES IN CLOSE VICINITY. *TR

I TOO HAD THE SMELL OF ANIT-FREEZE FROM MY ENGINE COMPARTMENT. I TOOK IT TO NISSAN DEALER AND THEY (MASTER & REGULAR MECHANIC) SAID THE SAME THING. THE ANTI-FREEZE USED IN THEY'RE NEW CARS IS A TOTALLY DIFFERENT BLEND FROM THOSE USED IN YEARS PAST. IT'S A SWEETER SMELLING BLEND. THEY HAVE RECEIVED SEVERAL COMPLAINTS ABOUT IT AS WELL AS VISITS TO THE DEALERSHIPS ABOUT IT AND THERE'S NOTHING TO DO. IT'S CONSIDERED THE NEW NORMAL AND THERE IS NOTHING TO WORRY ABOUT. THIS IS TO REPLY TO COMPLAINT FILED BY A OWNER FROM TURLOCK, CA. NHTSA I.D. # 10649051 INCIDENT DATE: 06/21/2014 COMPLAINT DATE: 10/21/2014. I HAVEN'T HAD ANY PROBLEM WITH THE VEHICLE SINCE

THE BACK UP CAMERA ON THIS VEHICLE IS ALMOST USELESS DURING THE BRIGHT OF DAY. VERY CLOUDY, BUT WORKS GOOD IN DARK IF THERE IS A LITTLE LIGHT AROUND. BEEN IN OTHER CARS WITH GREAT CAMERAS. OTHER THAN THE HARD TO GET TOYO TIRES ON MY CAR, I LOVE THIS VEHICLE.

THE BLUETOOTH RADIO SYSTEM MALFUNCTIONED DURING THE FIRST YEAR AND DEALER SERVICES WERE NOT KNOWLEDGABLE ABOUT THE DEFECT UNTIL 3 YEARS OUT. DIGITAL SYMBOLS FOR AIR/HEAT SOMETIMES NOT VISABLE AND RADIO NOT FUNCTIONING. DRIVER'S SIDE SUN VISOR FELL FROM THE ROOF AND I WAS ABLE TO REINSERT. BUT, DIFFICULT TO LOWER/RAISE. DEALER WANTS HUNDREDS TO REPLACE (NO REPAIR POSSIBLE). WIPERS SCRAPE/RUB THE GLASS TOO CLOSELY AS THOUGH TOO LARGE/TIGHT. MAKES TERRIBLE SCRAPING SOUND AND CLICKING NOISE WHEN IN USE, ALTHOUGH NEW. ALL ISSUES OCCUR WHETHER VEHICLE IS IN MOTION OR NOT.

T BONED BY A MAIL TRUCK BROKE MY ARM LEG TIBIA DISLOCATED FEMUR SHOULDER BROKEN PELVIS. *TR

2012 WHICH I PREVIOUSLY OWNED AND 2013 NISSAN MURANO WHICH THEY REPLACED HAS A ANTIFREEZE, SMELL COMING FROM ENGINE THAT THEY CANNOT SEEM TO FIND AND NISSAN CLAIMS IT IS A NORMAL SMELL AND THAT WE HAVE TO JUST DEAL WITH IT. *TR

TL* THE CONTACT OWNS A 2013 NISSAN MURANO. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE CONTACT HEARD A LOUD NOISE COMING FROM THE VEHICLE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ROTORS FAILED AND NEEDED TO BE REPLACED ALONG WITH THE BRAKE PADS. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,777.

WHEN STOPPED ON AN UPHILL IN DRIVE, CAR ROLLS BACKWARD WHEN I STEP OFF THE BRAKE BEFORE I CAN STEP ON THE GAS. ON A STEEP HILL, REQUIRES COORDINATING KEEPING ONE FOOT ON BRAKE WHILE STEPPING ON GAS TO MOVE FORWARD. TESTED ON AN EMPTY HILL, CAR ROLLED BACK ALL THE WAY DOWN UNTIL I BRAKED. TEST DROVE WITH DEALER'S TECHNICIAN, HE SAID THIS WAS NORMAL OPERATION "FEATURE" OF THIS TRANSMISSION. IF SO, IS THIS WHAT I TELL THE CAR BEHIND ME ON THE HILL WHEN I ROLL INTO IT..OR THE CHILD WHO SCOOTS BEHIND ME TO CATCH THE SCHOOL BUS? DEFINITELY A SAFETY ISSUE!! *TR

I GOT THIS VEHICLE IN APRIL 2013 AND COMPLAINED 9 MONTHS LATER SOMETHING WRONG AS I WAS DRIVING DOWN THE STREET MY HUSBAND AND I SMELL SOMETHING BURNING INSIDE THE TRUCK. WE BEGIN TO SEE SMOKE COMING FROM THE CENTER CONSOLE AREA BETWEEN BOTH SEATS. NEITHER MY HUSBAND OR I SMOKE, I CONTACT NISSAN CONCERNING THIS MATTER MANY TIMES AND TALK TO [XXX]THE SERVICE MANAGER AND WAS TOLD TO BRING IT IN. WHERE THEY KEPT THE VEHICLE AND ON RETURNING IT TO US WAS TOLD THAT THE VEHICLE WAS FIX. TIMES BEFORE THIS I HAVE CALL ABOUT THE SAME PROBLEM AND FEW TIME AFTER THIS. I HAVE SPOKE TO SOMEONE IN THE SERVICE DEPARTMENT AND ON THE SALE FLOOR. MY THREE GRANDCHILDREN BE IN THIS VEHICLE 75% OF THE TIME AND IT IS A SAFETY PROBLEM AND AS OF THIS DATE 8 JAN 2015 IT IS IN THE SHOP FOR THE SAME PROBLEM BEEN THERE SINCE THE 5 JAN 2015. TALK TO [XXX], GENERAL MANAGE AND [XXX], SERVICE MANAGER. WE CAN NOT RIDE THIS VEHICLE THAT SEEM TO SMOKE ALL THE TIME. SO WHAT ARE NISSAN WAIT FOR A FAMILY OF 6 TO DIE IN IT. THIS VEHICLE IS NOT 2 YEARS OLD YET AND BEFORE IT WAS A YEAR WE HAD THIS PROBLEM. BEEN IN THE SHOP FOR THE HEATER CUTS OFF AND ON WHILE DRIVING WITHOUT TOUCHING IT, ALSO BACK HATCH PROBLEM THAT HAD TO BE REPLACED. TO MANY PROBLEM TO SAY THIS WAS A NEW VEHICLE. I NEED THE HELP IT IS A SAFETY PROBLEM FOR MY FAMILY TO DRIVE THIS VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

1ST ISSUE:......COOLANT SMELL. DEALER SAID COULD NOT FIND (ACKNOWLEDGED SMELL). TOPPED OFF SURGE TANK. COOLANT STILL DROPPING OVER TIME......; REVIEWED: FOUND COOLANT LEAK ON PASSAGES SIDE (FIRE WALL SIDE) MID ENGINE ABOVE EXHAUST 9" INCHES...... VIEWABLE FROM BOTTOM OF ENGINE LOOKING UP BETWEEN EXHAUST AND FRAME LINE (LIGHT IS REQUIRED)....... CANNOT SEE SOURCE. WILL NEED BORE SCOPE TO FURTHER REVIEW........ PLAN TO TAKE BACK TO DEALER WITH INFO....... BLUE COLORED COOLANT IS NOT STAINING AREA WELL...... SUGGEST: PRESSURE CHECK COOLANT SYSTEM, THIS WILL FORCE THE COOLANT TO DRIP WHILE LOOKING UP. SORRY DEALERSHIP I AM A 3RD GENERATION MECHANIC WHO WORKS FOR THE GOVERNMENT........................ 2ND ISSUE:......TRANSAXLE FLUID IS LEAKING OUT OF WEEP HOLE. SEAL IS SUSPECTED OF FAILING. FROM BOTTOM VIEW LOOK UP AT TRANSAXLE WEEP HOLE, WITH ASSOCIATED OIL AND DIRT DEPOSITS FROM OIL SEEPAGE. WILL TAKE BACK TO DEALERSHIP........... INSPECTION: FLASH LIGHT LOOKING UNDER ENGINE (CENTER) 3' FEET BACK ANY OIL OR DIRT BUILD UP IS A SUSPECTED LEAK (DIRT STICKS TO OIL)...... SUSPECTED DOWN TIME 2 WEEKS FOR REPAIRS....... FAILURE TO REPAIR: I SUSPECT AND BELIEVE THIS MIGHT CAUSE TRANSAXLE TO FAIL POSSIBLY LOCKING FRONT WHEEL AND LOSS OF CONTROL ISSUE TO OCCUR. *TR

DRIVER SIDE VISOR DROP BELOW I LEVEL AS YOUR DRIVING. MAKING IT A DISTRACTION HOLD THE VISOR IN PLACE.

THE CAR WAS PUT IN REVERSE AND THERE WERE NO OVERHEAD STREET LAMPS. NOTHING COULD BE SEEN BUT A GLARE FROM THE GUIDE LINES ON THE SCREEN. YOU CAN'T TELL IF YOU ARE BACKING UP ON GRASS OR PAVEMENT. YOU CAN NOT TELL IF THERE IS A MAIL BOX, SPRINKLER, DOG OR CHILD BEHIND YOUR CAR AT NIGHT. THE CAMERA WORKS BUT IS BLURRY DURING DAYLIGHT HOURS. *TR