2011 Nissan Quest Complaint Log

WITH THREE YOUNG KIDS IN THE VAN, WE WERE STOPPED AT A RED LIGHT, IN THE DARK, ON A HILL, AT AN INTERSECTION WHERE CARS MUST TURN LEFT OR RIGHT. I HAD A QUARTER TANK OF GAS. LIGHT TURNED GREEN, I PUT MY FOOT ON THE GAS AND THE CAR BECAME COMPLETELY UNRESPONSIVE. CALLED THE POLICE TO DIRECT TRAFFIC, IT WAS DARK AND CARS WERE COMING AT MY DISABLED VEHICLE FROM BEHIND, LEFT AND RIGHT. CALLED AAA. I WAS ABLE TO GET MY GIRLS OUT OF THE VAN AND CROSS A MAJOR INTERSECTION SAFELY. WE GOT GAS IN THE CAR AND GOT IT TO THE CLOSEST DEALERSHIP. AS THIS WAS A LEASED VEHICLE WITH LESS THAN 3,000 MILES ON IT, WE CALLED CORPORATE NISSAN TO DISCUSS WHAT HAPPENED AND ASKED TO BE LET OUT OF OUR LEASE (AND INTO ANOTHER NISSAN). AFTER APPROX. TWO WEEKS OF TALKING WITH NISSAN REPS (WHICH IS NOT AS EASY TALK AS THEY DO NOT RETURN PHONE CALLS AND NEVER ANSWER THEIR PHONES) AND AN ARBITRATOR, WE WERE TOLD SINCE THE VAN WAS "FIXED" AS PER THE 1ST TSB, WE WOULD NOT BE LET OUT OF OUR LEASE. I TOLD THE ARBITRATOR I FELT THE VAN WAS UNSAFE, SHE ARGUED THAT NOBODY WAS HURT IN THE VAN AND THE VAN WAS FIXED. SHE ALSO SAID THEY WOULD NOT PERFORM BOTH TSB'S ON MY VAN SINCE THE VIN NUMBER DID NOT ALIGN WITH THE DATES ISSUED IN THE 2ND TSB. NEXT DAY, THE VAN WAS DRIVEN BY A SERVICE MANAGER AND SPUTTERED ON A HILL!! THE FIRST FIX (REPLACING THE DISTANCE TO EMPTY GAGE) DID NOT SOLVE THE PROBLEM. I LEFT A MESSAGE FOR THE ARBITRATOR TO LET HER KNOW, SHE NEVER CALLED BACK. ONE WEEK LATER THE 2ND TSB HAS BEEN PERFORMED AND THE VAN IS READY FOR PICK UP. I DO NOT TRUST THE FIXES AND WILL NOT PUT MY FAMILY AT RISK. I THINK ITS A DISGRACE HOW CORPORATE NISSAN IS HANDLING THIS PROBLEM. THEY KNOW THE 2011 QUEST HAS A GAS TANK DESIGN FLAW AND ARE NOT ACTIVELY TRYING TO GET THEM OFF THE ROAD FOR MUCH NEEDED REPAIRS. I DID GET OUT OF MY LEASE PRIVATELY AND FIRMLY BELIEVE NISSAN NEEDS TO RECALL THE 2011 QUEST. *TR

NEAR MISS WITH A STALLING NISSAN QUEST SL 2011. THIS IS AN EXTREMELY UNSAFE AND VERY DANGEROUS PROBLEM THAT CAN CAUSE SEVERE ACCIDENTS AND DEATH OR SERIOUS INJURY IN THE EVENT OF A CRASH. I BOUGHT A NISAN QUEST SL IN NOVEMBER 2011. BACK IN DECEMBER 2011 WHILE HAVING A LITTLE BIT LESS THAN A QUARTER TANK OF GASOLINE I MADE A LEFT TURN TO GET INTO INCOMING TRAFFIC AND THE VEHICLE STALLED RIGHT ON THE TRAFFIC LANE, FORTUNATELY THERE WERE NOT ANY CARS CLOSE TO MY VEHICLE. INITIALLY I THOUGHT IT HAD BEEN AN ISOLATED EVENT, BUT MY WIFE COMMENTED THAT THE SAME THING HAD HAPPENED TO HER. THIS WEEKEND WHILE DRIVING DOWN HILL AND ENTERING AN INTERSECTION THE VEHICLE STALLED AGAIN (I WAS GOING STRAIGHT, WITHOUT TURNING) AND THE CAR BEHIND ME WAS BARELY ABLE TO STOP WHEN I LOST SPEED, THEY ALMOST HIT US. FROM THE EVENTS EXPLAINED ABOVE I ASSUME THE FUEL INJECTION IS FAILING DUE TO A BAD GAS TANK DESIGN AND/OR THE TURNING AND/OR DRIVING DOWN HILL MAY BE CONTRIBUTING DUE TO THE UNEVEN FLOW OF GASOLINE. AGAIN THIS IS AN EXTREMELY DANGEROUS CONDITION THAT MAY CAUSE SEVERE ACCIDENTS. *TR

THE VEHICLE FAILS TO DRAW GAS FROM THE GAS TANK WHEN PARKED ON A DECLINE (FRONT DOWN), AND THERE IS LESS THAN 1/4 TANK OF FUEL IN THE TANK. THIS HAPPENED IN OUR DRIVEWAY, WHERE WE WERE UNABLE TO START THE VEHICLE EVEN WITH 1/4 TANK OF GAS, UNTIL THE VEHICLE WAS PUT IN NEUTRAL AND ROLLED TO A FLAT SPOT. THEN THE VEHICLE WAS ABLE TO START. WE HAVE HEARD SIMILAR STORIES OF THE VEHICLE NOT STARTING WHEN PARKED ON AN DECLINE, BUT HAVE ALSO HEARD OF OWNERS OF THE 2011 QUEST STALLING AT HIGHWAY SPEEDS DUE TO FUEL STARVATION, ATTRIBUTABLE TO BAD GAS TANK DESIGN. THIS SHOULD BE RECALLED AND FIXED BY NISSAN IMMEDIATELY BEFORE SOMEONE IS INJURED OR KILLED IN A STALL-OUT ACCIDENT. *TR

THE FUEL INDICATION LIGHT CAME ON WHILE DEPARTING OUR NEIGHBORHOOD, WHILE GOING DOWN A HILL TO A STOP SIGN THE VEHICLE STALLED AND WOULD NOT RESTART. HAD TO FILL THE TANK VIA A GAS CAN TO MAKE IT TO THE STATION. GAS LIGHT CAME ON TONIGHT MARCH 15TH WHILE IN INTERSTATE AND DROVE APPROXIMATELY 7 MILES AND PARKED. INDICATOR AT THE TIME STILL SAID WE HAD APPROXIMATELY 40 MILES. PARKED ON A DECLINE AND CAR WOULD NOT START WHEN WE RETURNED. AGAIN FILLED TANK WITH A GALLON OF GAS AND DROVE TO STATION WHERE WE FILLED WITH AN ADDITIONAL 14 GALLONS. 14 GALLONS + 1 GALLON FROM CAN = 15 GALLONS....IN A SUPPOSED 20 GALLON TANK? THE MATH ISN'T ADDING UP. LUCKILY OUR CHILDREN HAVEN'T BEEN IN THE CAR ON EITHER OCCURRENCE NOR HAVE WE STALLED ON A BUSY HIGHWAY WHERE A SERIOUS ACCIDENT COULD OCCUR AS A RESULT. THERE IS AN OBVIOUS PROBLEM WITH THE 2011 NISSAN QUEST FUEL TANK OR PUMP WHICH IS CAUSING THE VEHICLE TO STALL OR NOT START WHEN THERE IS MORE THAN 4-5 GALLONS OF GAS IN THE TANK. THIS NEEDS TO BE RECALLED AND CORRECTED BEFORE SOMEBODY IS KILLED. THERE ARE COUNTLESS FORUMS ONLINE NOW THAT WE HAVE JUST FOUND TONIGHT WITH PEOPLE ACROSS THE COUNTRY EXPERIENCING THE SAME ISSUE....WITH DEALERSHIPS NOT OFFERING ANY ASSISTANCE. PLEASE HELP. *TR

TL* THE CONTACT OWNS A 2011 NISSAN QUEST. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE FUEL LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS MANEUVERED TO THE SHOULDER AND THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 4,000.

TL* THE CONTACT OWNS A 2011 NISSAN QUEST. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH DOWNHILL, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE FUEL GASKETS, CHAMBER, PUMPS AND SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE FUEL GASKETS, CHAMBER, PUMPS AND THE SENSOR BUT TO NO AVAIL. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY THEN ADVISED THE CONTACT THAT THEY HAD NOT COME UP WITH A REMEDY FOR THE FAILURE YET AND THAT THE CONTACT SHOULD NOT ALLOW THE FUEL TO GO UNDER ONE FOURTH FULL. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 5,800.

TL* THE CONTACT OWNS A 2011 NISSAN QUEST. THE CONTACT STATED THAT WHILE DRIVING 2 MPH INTO A GAS STATION, THE VEHICLE PERFORMED AS IF IT WERE GOING TO STALL. THE CONTACT STOPPED THE VEHICLE AND REFUELED. THE CONTACT ALSO STATED THAT THE FUEL GAUGE INDICATED THAT THERE WAS FUEL PRESENT IN THE FUEL TANK AT THE TIME OF THE FAILURE. THE INSTRUMENT PANEL ALSO INDICATED THAT THERE WAS ENOUGH FUEL LEFT TO TRAVEL APPROXIMATELY FIFTY MILES. THE FAILURE RECURRED ON AN INTERMITTENT BASIS AND THE VEHICLE STALLED ON A FEW OCCASIONS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT UNWANTED MOISTURE MAY BE ENTERING THE FUEL TANK. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT TAKEN BACK FOR ADDITIONAL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,750.

FIRST INCIDENT: VEHICLE'S LOW FUEL WARNING LIGHT CAME ON AND COMPUTER INDICATED 55 MILES TO EMPTY. APPROXIMATELY 8 MILES LATER, WHILE IDLING IN A PARKING LOT ON A SUBTLE DOWNHILL SLOPE, THE ENGINE STALLED. PUSHING START BUTTON CAUSED AN ATTEMPT TO CRANK, BUT ENGINE WOULDN'T START. ACCESSORY POWER STILL WORKED. WE PUT 1 1/2 GALLONS OF GAS IN THE VAN AND IT STILL WOULD NOT START (JUST CRANKED AND SPUTTERED OUT AGAIN). THE VAN WAS TOWED TO A NISSAN DEALER AND ONCE OFF THE TOW TRUCK, IT STARTED UP WITHOUT PROBLEMS AND INDICATED 74 MILES TO EMPTY. DEALER RAN DIAGNOSTICS AND SAID NOTHING WAS WRONG, AND THEY BELIEVED IT RAN OUT OF GAS BUT STATED COMPUTER AND FUEL GAUGE WE'RE ACCURATE. SECOND INCIDENT: 12/16/11, LOW FUEL LIGHT CAME ON AT 52 MILES TO EMPTY. BEFORE I COULD REACH THE CLOSEST GAS STATION, AT 48 MILES TO EMPTY AND AFTER GOING DOWN A DOWNHILL SLOPE THEN PULLING UP TO A STOPLIGHT ON A HIGHWAY THAT WAS STILL AT A VERY SLIGHT DOWNHILL DECLINE, THE ENGINE STALLED AND WOULD NOT RESTART. I EXITED THE VEHICLE FOR FEAR OF BEING HIT BY ONCOMING TRAFFIC. I CALLED POLICE AND WE PUT 3 GALLONS OF GAS IN THE VAN AND THE ENGINE CRANKED RIGHT UP. I IMMEDIATELY WENT TO THE NEAREST GAS STATION ABOUT 3 MILES AWAY AND THE VAN TOOK 15.2 GALLONS (ADD THE 3 POLICE PUT IN AND I SHOULD HAVE HAD 1.8 GALLONS IN THE TANK WHEN IT STALLED). *TR

ENGINE WILL STALL AND SOMETIMES NOT RESTART WHEN DRIVING DOWN A STEEP GRADE WHEN FUEL TANK HAS 1/4 TANK LEFT. *TR

TL* THE CONTACT OWNS A 2011 NISSAN QUEST. THE CONTACT STATED WHEN THE VEHICLE WAS ON AN INCLINE IT WOULD NOT START, OR IT WOULD STALL WITHOUT WARNING ALTHOUGH THE FUEL TANK WAS FULL. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE FUEL SYSTEM. THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THEY COULD NOT RECREATE THE FAILURE OR CORRECT IT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 12,000.

QUEST CONSTANTLY STALLS WHEN DRIVING DOWNHILL WITH LESS THAN 1/4 TANK OF FUEL. THIS HAS HAPPENED TO US 4 TIMES IN THE PAST 4 MONTHS. 1) BACKING OUT OF STEEP DRIVEWAY, APPROX HALFWAY UP DRIVEWAY THE ENGINE STALLED AND VAN ROLLED FORWARD. WE COULD NOT GET THE VAN RESTARTED AND HAD IT TOWED TO DEALER. THE DEALER WAS ABLE TO GET IT STARTED AND THE ENGINE DIAGNOSTICS SHOWED NO PROBLEM. DTE SHOWED OVER 100 MILES UNTIL EMPTY. 2) DRIVING DOWN HILL ON BACK ROAD VAN STALLED. DTE SHOWED 75 MILES UNTIL EMPTY. VAN WAS ABLE TO BE RESTARTED WHEN ON FLAT SURFACE. 3) STOPPED AT TRAFFIC LIGHT ON SLIGHT DOWN HILL. DTE SHOWED 90 MILES UNTIL EMPTY. VAN STARTED BACK UP IMMEDIATELY. 4) DRIVING DOWNHILL ON BUSY URBAN STREET. DTE SHOWED OVER 100 MILES UNTIL EMPTY. VAN WAS RESTARTED AFTER ADDING GASOLINE. NISSAN NEEDS TO ADDRESS THIS ISSUE AS IT COULD BE A MAJOR SAFETY ISSUE IF IT HAPPENS ON A BUSY ROAD. *TR

TL* THE CONTACT OWNS A 2011 NISSAN QUEST. THE CONTACT STATED THAT WHEN THE FUEL TANK WAS ONE QUARTER FULL AND THE VEHICLE WAS BEING DRIVEN ON A SLOPE, THE VEHICLE WOULD STALL. THE CONTACT WOULD HAVE TO COAST TO LEVEL GROUND OR ADD MORE FUEL TO RESTART THE VEHICLE. THERE WAS NO WARNING PRIOR TO THE FAILURE. THE VEHICLE HAD NOT BEEN INSPECTED BY THE DEALER OR REPAIRED. THE FAILURE MILEAGE WAS 1,100 AND THE CURRENT MILEAGE WAS 2,567.

TL* THE CONTACT OWNS A 2011 NISSAN QUEST. THE CONTACT STATED THE REAR LIFTGATE LENS DOES NOT HAVE A BULB IN THE SOCKET. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THE LENS WAS COSMETIC; THEREFORE, IT WOULD NOT HAVE A BULB IN THE SOCKET. THE FAILURE AND CURRENT MILEAGE WAS 2,500.

PURCHASED BRAND NEW VEHICLE ON 4/20/11, ON 7/20/11 CAR WOULD NOT START. HAD TO TOW CAR TO DEALERSHIP, THEY SAID IT WAS THE BATTERY AND THEY WOULD RECHARGE IT. WE REQUESTED THAT THEY INSTALL A NEW BATTERY AND THEY FINALLY DID. YESTERDAY 3/3/11 WE HAD THE SAME PROBLEM. WENT INTO A STORE FOR 5 MINUTES, RETURNED TO THE CAR AND IT WAS TOTALLY DEAD. HAD TO HAVE THE CAR TOWED TO DEALERSHIP AGAIN. AS OF THIS WRITING NOT SURE WHAT THE OUTCOME WILL BE. SINCE THE 3RD WAS A SATURDAY, OUR CAR IS NOW SITTING AT THE DEALERSHIP AND WE ARE SITTING BY THE COMPUTER BECAUSE WE DO NOT HAVE ANY MEANS OF TRANSPORTATION. JUST NOTICED A NEW RECALL WHEN I WENT ON THIS WEBSITE FOR THE QUEST BUT NOT SURE IF THIS IS PART OF THE PROBLEM. THIS IS A VERY DANGEROUS SITUATION. WE CANNOT ALLOW NISSAN TO GET AWAY WITH PUTTING CUSTOMERS IN DANGER. I AM AWAITING THE RESULTS OF THEIR EVALUATION. THIS CAR WAS JUST IN FOR SERVICE ON 2/11/11 WITH A COMPLETE CHECK OF THE SYSTEM AND WE WERE TOLD EVERYTHING WAS GOOD. 3 WEEKS LATER WE HAVE A CAR THAT IS SITTING IN THEIR LOT WAITING TO BE LOOKED AT. *TR

MY ENGINE KEEP SHUTTING OFF, IT HAPPENED MANY TIMES WHEN MY CAR'S FUEL DOWN TO LESS THAN 25% OF TANK OR AROUND 60 MILES LEFT, AND THE CAR DOWNHILL ONLY. EXAMPLE: I WAS PULLING OUT MY CAR OUT FROM DRIVE WAY AND DOWN TO STREET, IT KEEP SHUTTING OFF, OR MY CAR CUTTING FUEL. COULDN'T PULL MY CAR UNTIL MY CAR PUT IN IGNITION ON AND HAVE SOMEONE TO PUSH TO LEVEL ON THE STREET. THEN MY CAR CAN START ON THE ENGINE. IT WAS SO DANGEROUS, BECAUSE THE BRAKE WAS OFF AND ENGINE WAS OFF, HAVE SOMEONE TO PUSH THE CAR. ALSO, I AM AFRAID WHEN I AM DRIVING ON THE ROAD, IF SUDDENLY HAPPEN LIKE THAT. I AM NOT SURE WHAT TO DO... THIS IS CAR ALWAYS DRIVE WITH THE MY KIDS. *TR