NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2020 Porsche 911. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
I am writing to express my significant frustration regarding the handling of NHTSA Recall 25V896. I dropped off my vehicle several weeks ago following the recall notice, only to be informed later that the software remedy is not expected until Q2 2026. It is unacceptable to request that customers surrender their vehicles for a recall when the manufacturer is not yet prepared to provide the necessary service or solution.
The contact owns a 2020 Porsche 911 Carrera. The contact stated that the driver’s and passenger’s seat release straps failed to operate as intended to allow passengers in the rear of the vehicle to enter or exit as needed. The vehicle was taken to a dealer where it was diagnosed and determined that unknown parts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 10.
MY 2020 PORSCHE 911 WAS TWO DAYS OLD WHEN I GET A "IGNITION LOCK ERROR-SERVICE REQUIRED". THE NEXT DAY THE TACHOMETER STOPPED WORKING. AFTER THE DEALER FIXED THE PROBLEM, I DROVE HOME AND PARK THE CAR FOR TWO DAYS. THE NEXT DAY THE CAR WOULD NOT START. I WAS TOLD BY THE DEALER THIS CAR HAS MANY PROBLEMS WITH IT'S COMPUTER WHICH MAKES THE CAR UNSAFE BECAUSE LOTS OF ITS FUNCTIONS ARE COMPUTER CONTROLLED. I ALSO JUST RECEIVED A RECALL NO.19V-878.