2004 Porsche Cayenne Complaint Log

DRIVING VEHICLE, HEARD NOISE AND ENGINE LIGHTS ON. STOP CHECK ENGINE, BELTS OFF. TOW TO SERVICE FACILITY. WATER PUMP PULLEY WAS FOUND TO SPLIT, MADE OF FIBER. REPLACED PULLEY AND MULTI RIB BELT. *TR

THE CONTACT OWNS A 2004 PORSCHE CAYENNE TURBO. THE LEFT FRONT AIR SUSPENSION COLLAPSED WHILE DRIVING AT 20 MPH. THE AIR SUSPENSION BAG ALSO EXPLODED WHICH CAUSED THE VEHICLE TO MOVE UNCONTROLLABLY TO THE LEFT. THE CONTACT WAS ABLE TO DRIVE TO THE DEALER WHO STATED THAT IT WAS A FAULT OR DEFECTON TO THE FRONT LEFT SIDE SUSPENSION AIR BAG. THE VEHICLE WILL BE REPAIRED; HOWEVER, THE SUSPENSION WAS NOT COVERED BY THE WARRANTY AND PORSCHE HAVE NO INTEREST IN HELPING. THE FAILURE MILEAGE WAS 60,000 AND WILL COST APPROX $4,000 TO REPLACE THROUGH A PORSCHE DEALERSHIP. *TT

TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, AN OVERHEATING INDICATOR LIGHT BEGAN TO ILLUMINATE ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN DIRECTLY TO AN INDEPENDENT REPAIR SHOP WHERE ENGINE COOLANT WAS ADDED TO THE VEHICLE. WHILE ADDING THE COOLANT, THE TECHNICIANS NOTICED THAT THE COOLANT WAS LEAKING OUT THROUGH ITS PLASTIC TUBING. THE VEHICLE WAS THEN TOWED TO AN AUTHORIZED DEALER WHERE THE PLASTIC TUBING FOR THE ENGINE COOLANT WAS BEING REPLACED WITH ALUMINUM TUBING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 54,500.

DRIVING ON INTERSTATE HIGHWAY, CHECK ENGINE AND ADD COOLANT LIGHTS ON. STOPPED ADDED COOLANT, DROVE HOME PARKED IN DRIVEWAY. OUT TO USE CAYENNE AGAIN, NOTICED COOLANT ON DRIVEWAY, STARTED ENGINE COOLANT LEAK ALLOVER DRIVE. CALLED PORSCHE DEALER, NOT COVERED UNDER WARRENTY, ALSO 2 WEEK BACKLOG IN GETTING REPAIR, CALL INDEPENDENT SERVICE AND HAD TOW TO INDEPENDENT GARAGE. REPLACE ALL COOLANT PIPES AND WATER PUMP. AFTER REPAIR "INTERNAL ENGINE NOISE". OK TO DRIVE. *TR

TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. WHILE DRIVING APPROXIMATELY 50 MPH, A SEVERE VIBRATION OCCURRED ALONG WITH A SIMULTANEOUS BANGING SOUND OUTSIDE OF THE VEHICLE. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THE CENTER DRIVE SHAFT BEARING WAS FAULTY AND WOULD NEED TO BE REPLACED. THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER FOR THE REPAIR. THE FAILURE MILEAGE WAS 50,800. UPDATED 5/24/11 *CN UPDATED 06/06/11

COOLANT PIPE START TO FAIL FOR THE MODEL YEAR 2004-2006. THE MATERIAL FOR COOLANT PIPE WAS MADE OF PLASTIC AND IT RESULTED IN A DISINTEGRATION OF PIPE OVERTIME DUE TO TEMPERATURE CHANGES. PORSCHE TECHNICIANS IDENTIFIED THIS ISSUE AND PORSCHE ENGINEERS ALSO IDENTIFIED THIS ISSUE. THEY CAME UP WITH A REPLACEMENT PART WHICH IS MADE OF ALUMINUM TO MITIGATE DAMAGES TO THE ENGINE DUE TO SUDDEN FAILURE OF COOLANT PIPE. IF THE PIPE BUSTED, IT WILL CAUSE THE VEHICLE TO FAIL DURING OPERATION AND MAY RESULT IN A HAZARDOUS INCIDENT CAUSING ENVIRONMENTAL ISSUE AND POSSIBLY INJURY TO THE DRIVER AND ITS PASSENGER. IT IS HIGHLY RECOMMEND THAT PORSCHE TO RECALL THIS PRODUCT AND REPLACE IT FOR ALL DEFECT TO PREVENT FURTHER INCIDENT. ADDITIONALLY, THIS IS AN ENGINEERING FLAW SO THE COST TO REPAIR, REPLACE OR TO UPGRADE CANNOT BE THE OWNER RESPONSIBILITY. *TR

PORSCHE KNOWINGLY MANUFACTURED CAYENNE MODEL VEHICLES WITH PLASTIC COOLANT TUBES THAT DEGRADE AND FRACTURE CAUSING ENGINE COOLANT TO LEAK INTO THE ENGINE, POTENTIALLY LEADING TO SIGNIFICANT ENGINE DAMAGE. PORSCHE HAS KNOWN ABOUT THIS DEFECT AND FAILED TO MAKE CONSUMERS AWARE OF THE POTENTIAL FAILURE DESPITE THE RISK TO THE OWNERS SAFETY AND POCKETBOOK. *KB

ORIGINAL ENGINE COOLING TUBES DEFECTIVE, PLASTIC COMPOSITION.CAN FAIL WITHOUT INDICATION CAUSING OVERHEATED ENGINE AT ANY TIME. REPLACEMENT PARTS ARE UPGRADED TO METAL. NO RECALL AND MAKER WILL NOT REEMBURSE DAMAGE OR REPAIR. *TR

WATER PUMP FAILURE. ORIGINAL PART HAS PLASTIC IMPELLER AND HIGH FAILURE RATE DEALER WII REPLACE WITH UPGRADED PART BUT NO REEMBURSEMENT. *TR

TL*THE CONTACT OWNS A 2004 PORSCHE CAYENNE. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD A TICKING NOISE FOLLOWED BY A LOUD, THUMPING NOISE WHICH CAUSED THE VEHICLE TO ACCELERATE. THE LOCAL AUTHORIZED DEALER STATED THAT THE BEARING AND DRIVE TRAIN NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE VEHICLE WAS BEING REPAIRED BY THE DEALER. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 93,000. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

THE PORSCHE CAYENNE (AND OTHER PORSCHE MODELS) HAVE A COOLANT LEAK PROBLEM. MY VEHICLE'S "LOW COOLANT LEVEL" LIGHT CAME ON. I CHECKED THE COOLANT LEVEL AND FOUND IT TO BE SEVERELY LOW. THE PORSCHE DEALER SERVICE (AND ON-LINE FORUMS) REPORT THAT PORSCHE CAYENNE ENGINES ARE ENCOUNTERING A COOLANT LEAK PROBLEM THAT APPEARS TO AFFECT ALL CAYENNE S, CAYENNE TURBO AND CAYENNE TURBO S ENGINES BUILT FROM 2003 TO 2006 (MY VEHICLE IS A 2004 MODEL). THE COOLANT LEAK PROBLEM IS LOCATED IN THE PLASTIC COOLANT PIPES LOCATED UNDER THE INTAKE MANIFOLD OF THE ENGINE. ACCORDING TO THE PORSCHE DEALER, THIS IS A COMMON PROBLEM DUE TO THE PLASTIC MATERIAL USED BY PORSCHE (WHICH HAS SINCE BEEN CHANGED TO A METAL MATERIAL) AND THE PLASTIC FITTINGS. THE LACK OF COOLANT CAN CAUSE THE ENGINE TO OVERHEAT, OR EVEN BLOW AN ENGINE, WHICH CAN BE EXTREMELY DANGEROUS IF THIS OCCURS WHILE DRIVING. IN ORDER TO CORRECT THE PROBLEM, PORSCHE SERVICE SAYS THAT THE COOLANT PIPES MUST BE REPLACED, WHICH IS A VERY LABOR AND PARTS INTENSIVE SERVICE COSTING WELL OVER $1,000. *TR

WHILE DRIVING CHECK ENGINE LIGHT ON AND VEHICLE LACK POWER. DROVE TO INDEPENDENT REPAIR SERVICE, REPLACED 8 IGNITION COILS AND 8 SPARK PLUGS TO CORRECT PROBLEM. ALL IGNITION COILS CRACKED. *TR

REAR LIFT GATE WOULD NOT STAY OPEN. DROVE TO INDEPENDENT REPAIR SERVICE, REPLACED BOTH REAR LIFTGATE SHOCK SUPPORTS. PORSCHE WOULD NOT COVER REPAIRS. *TR

2004 PORSCHE CAYENNE S. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR VEHICLE FIRE DAMAGES. *AS *JS

TL*THE CONTACT OWNS A 2004 PORSCHE CAYENNE TURBO. THE AIR SUSPENSION COLLAPSED WHILE DRIVING 70 MPH. THE AIR SUSPENSION BAG ALSO EXPLODED WHICH CAUSED THE VEHICLE TO MOVE UNCONTROLLABLY FROM THE RIGHT TO THE LEFT LANE. THE VEHICLE ALMOST ROLLED OVER DUE TO THE FAILURE. THE CONTACT WAS ABLE TO DRIVE TO THE DEALER WHO STATED THAT IT WAS A MANUFACTURERS DEFECT. THE DEALER ALSO CONFIRMED THAT THE COLLAR WHICH IS METAL SPLIT AND PUNCTURED THE SUSPENSION BAG. THE VEHICLE WILL BE REPAIRED; HOWEVER, THE SUSPENSION WAS NOT COVERED BY THE WARRANTY. THE FAILURE MILEAGE WAS 43,000. UPDATED 2/17/10 *CN UPON INSPECTION, IT WAS DISCOVERED THAT THE COLLAR ON THE AIR SUSPENSION BELLOW ON THE RIGHT FRONT HAD SHEARED AND PUNCTURED THE AIR SUSPENSION BAG THAT CAUSED THE SUSPENSION TO DROP SUDDENLY. UPDATED 02/22/10.

DRIVING ON A HIGHWAY AT AROUND 64 MILES PER HOUR WHEN THE ENTIRE FRONT TRANSMISSION DROPPED AND WE NEARLY ROLLED OVER ON OUR VEHICLE WITH A 4 YEAR OLD CHILD IN THE CAR ON THE HIGHWAY. FORTUNATELY WE WERE IN THE LEFT LANE WHEN THIS HAPPENED. *TR

THE REAR BRAKE LIGHTS (LEFT, RIGHT AND HIGH MOUNTED) REMAIN LIT AT ALL TIMES, AS DOES THE REAR RIGHT AND LEFT FOG LIGHTS. TURNING LIGHTS ON OR OFF HAS NO EFFECT. DEPRESSING THE BRAKE PEDAL HAS NO EFFECT. THIS PROBLEM HAS OCCURRED RANDOMLY AND INCONSISTENTLY AND WHEN THE CAR HAS BEEN UNOCCUPIED AND UNATTENDED AS WELL AS WHILE DRIVING. WHILE UNATTENDED, THE LIGHTS COMING ON DRAINS THE BATTERY AND CAN STRAND THE DRIVER. IF PROBLEM OCCURS AND THE BATTERY IS NOT DRAINED, THE DRIVER MAY BE WHOLLY UNAWARE OF THE PROBLEM AND MAY DRIVE WITH THE BRAKE AND REAR FOG LIGHTS LIT. THIS PROBLEM ALSO CREATES A MAJOR SAFETY HAZARD AS THE BRAKE LIGHT REMAIN ON AT ALL TIMES. FOLLOWING DRIVERS HAVE NO WAY OF KNOWING THAT THE DRIVER MAY BE BRAKING AND COULD RESULT IN A SERIOUS AND POTENTIALLY FATAL REAR END COLLISION. THE DRIVER OF THE CAYENNE, IS NOT AWARE OF THE PROBLEM. NO WARNING LIGHTS ARE ILLUMINATED TO MAKE THE DRIVER AWARE. IF PROBLEM IS NOTICED, REMOVING THE FUSES FOR THE FOG LIGHTS AND THE BRAKE LIGHTS CORRECTS THE ISSUE, BUT MUST BE REINSERTED, ALLOWING FOR THE PROBLEM TO REOCCUR. VEHICLE BUILD DATE WAS 12/03 AND OUTSIDE OF THE PORSCHE WIRING HARNESS RECALL, BUT THIS MAY BE THE RESULT OF A FAULTY WIRING HARNESS FEEDING THE REAR OF THE VEHICLE. *TR

2004 PORSCHE CAYENNE S WITH 15,000 MILES HAD FLAT TIRE. DEFECTIVE COLLAPSIBLE SPARE TIRE PROVIDED BY PORSCHE FAILED TO INFLATE AFTER REPEATED ATTEMPTS BY PORSCHE ROADSIDE ASSISTANCE AND COULD NOT BE USED. COLLAPSIBLE SPARE IS VREDESTEIN SPACEMASTER 195/75-18 106P , DOT: DVVB4103.. , E4 0216520. COLLAPSIBLE SPARE TIRE MUST WORK WHEN NEEDED AND IS A SAFETY CONCERN AS IT COULD LEAVE YOU STRANDED IN A DANGEROUS PLACE WITHOUT RECOURSE. PORSCHE NA REFUSED TO REPLACE THE PART DUE TO THE EXPIRATION OF THE NEW CAR LIMITED WARRANTY. DEFECTIVE PART IS AVAILABLE. *TR

**UNCONTROLLED ACCELERATION** CAYENNE S ACCELERATED UNCONTROLLABLY WHILE DRIVING. WHILE DRIVING AT APPROX 60 MPH, I ENCOUNTERED TRAFFIC AHEAD AND TOOK MY FOOT OFF THE ACCELERATOR, HOWEVER THE CAR BEGAN ACCELERATING. I TRIED LIFTING THE PEDAL WITH MY FOOT, NO LUCK, APPLIED THE BRAKES AND THE CAR SLOWED, HOWEVER, WHEN I REMOVED MY FOOT FROM THE BRAKE, THE CAYENNE CONTINUED TO ACCELERATE. THE CRUISE CONTROL HAD NOT BEEN ACTIVATED AND WAS OFF. I KEPT PRESSING THE GAS PEDAL AND RELEASING IT AT LEAST A DOZEN TIMES AND FINALLY THE CAYENNE STOPPED ACCELERATING ON ITS OWN, ONLY TO LOSE ANY CONTROL TO ACCELERATE. I COASTED INTO A PARKING LOT AND STOPPED THE CAR. TURNED IT OFF AND RESTARTED - I WAS ABLE TO DRIVE, HOWEVER ACCELERATION WAS VERY SLOW AND GEAR INDICATOR ON THE DASH CLUSTER DISPLAYED A BLACK 'D' IN AN ORANGE SQUARE. THIS IS A SYMBOL THAT DOES NOT EXIST IN THE OWNERS MANUAL. THE CAR SHIFTED THROUGH GEARS NORMALLY. THE RAPID UNCONTROLLED ACCELERATION REPEATED ITSELF AND I WAS ABLE TO PULL INTO ANOTHER PARKING LOT, SLOWING AND STOPPING THE CAR THANKSTO MASSIVE 14" FRONT BRAKES WITH 6 PISTON CALIPERS AND 13"+ REAR BRAKES WITH 4 PISTON CALIPERS. I TURNED THE CAR OFF FOR A FEW MINUTES AND RESTARTED. GEAR SELECTION INDICATOR APPEARED NORMAL AND I WAS ABLE TO DRIVE OFF, HOWEVER ACCELERATION WAS STILL VERYSLOW. DROVE HOME WITH THE RAPID ACCELERATION REPEATING ITSELF AGAIN AND THEN STOPPING AFTER A FEW MILES. THE ONLY REASON THIS DID NOT CAUSE A CRASH IS THE MASSIVE BRAKING POWER OF THE CAYENNE AND ASTUTE DRIVING. I RAN DIAGNOSTIC SOFTWARE WHEN I MADE IT HOME AND THERE WAS AN "ACCELERATOR MODULE" FAILURE REPORTED. THE TAIL LIGHTS, ALARM, CENTRAL LOCKING, AND THE ABILITY TO OPEN THE TAILGATE AT ALL HAVE ALSO FAILED - "REAR LIGHTING CONTROL MODULE" FAILURE. SO WHILE DRIVING, MY TAIL LIGHTS FAILED, CAR ACCELERATED UNCONTROLLABLY AND FAILED TO ACCELERATE IN A SAFE NORMAL MANNER. THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE PROMPTLY ADDRESSED! *TR

BEGINNING IN AUGUST 2007, MY CAR EXPERIENCED TRANSMISSION SHIFTING PROBLEMS AND EVENTUALLY HAD TO HAVE THE CONTROL UNIT REPLACED. AFTERWARDS THE TRANSMISSION SHIFTED DIFFERENTLY, BUT I ASSUMED THAT WAS RELATED TO THE NEW CONTROL UNIT. IN EARLY 2008, THE TRANSMISSION SEEMED TO RUN ROUGHER DURING WARM UP AND OCCASIONALLY THE RIGHT TIRE WOULD ?SKIP? AS IF TRACTION CONTROL ENGAGED FOR A BRIEF PERIOD. I ASSUMED (INCORRECTLY) THAT THIS WAS DUE TO TIRE WEAR. FINALLY, IN MAY 2008, THE DRIVE SHAFT FAILED. THIS WAS TWO MONTHS AFTER THE WARRANTY PERIOD AND AT 52,764 MILES. I HAVE READ ONLINE THAT THIS DRIVESHAFT HAS HAD MANY FAILURES, AND THAT DEALERSHIPS KEEP SEVERAL ON HAND TO ADDRESS THE RELATED PROBLEMS. WITH THAT IN MIND, I REQUESTED THAT PORSCHE REPLACE THE DRIVESHAFT UNDER WARRANTY. THE PART COST $895.51 PLUS $69.40 IN TAX FOR A TOTAL OF $964.91. SINCE THE LABOR WAS PERFORMED AT MY LOCAL SERVICE CENTER, I AM REQUESTING ONLY REIMBURSEMENT FOR THE PART. I HAVE SAVED THE FAILED PART AND CAN ALSO SUPPLY YOU WITH THE ORIGINAL PAPERWORK. I AM ATTACHING COPIES OF THE REPAIR BILL (IMPORT SPECIALTIES) AND THE PREVIOUS WARRANTY WORK (NEWPORT AUTO CENTER). PORSCHE DENIED THE CLAIM ON JUNE 9, 2008. THE DRIVESHAFT REPRESENTS BOTH A DEFECTIVE PART AND A POTENTIAL FOR A DANGEROUS SITUATION IT THE UNIT FAILED AT A HIGH SPEED. *TR

PORSCHE CAYENNE TURBO CAUGHT FIRE IN THE ENGINE COMPARTMENT WHILE DRIVING ON THE 101 FREEWAY. EXPERT DETERMINED THAT THE CAUSE WAS THE FUEL HOSE FAILING WHERE IS CONNECTS TO THE ENGINE MOUNTED FUEL SYSTEM. *TR

HORN DOSE NOT WORK, NAVIGATION SYSTEM NOT FUNCTIONING PROPERLY, RADIO NO LONGER WORKS. REFERENCE CAMPAIGN ID 04V069000. *TR

CAR WAS DRIVING NORMAL. PARKED IN GARAGE AND 2 HOURS LATER TOOK BACK OUT FOR SHORT DRIVE. REACHING 25 MPH, CAR BEGIN SHAKING VIOLENTLY AND THAN AS ACCELERATED FURTHER STOPPED SHAKING. PULLED OVER, THAN ACCELERATED AGAIN SLOWLY, CAR BEGIN SHAKING AT APPROX 50 MPH. SLOWED AGAIN. AND CAR CONTINUED TO SHAKE VIOLENTLY AT VARIOUS SPEEDS. TOOK TO INDEPENDENT PORSCHE SHOP, AND WAS DIAGNOSED AS "FAILED DRIVE SHAFT CENTER BEARING". *TR

TAIL GATE FAILS TO REMAIN OPEN IN COLD WEATHER. IT FELL, STRIKING THE BACK OF A PERSON. THE WEATHER WAS BELOW 32 DEGREES F AND THERE WAS NO SNOW OR ICE ON THE TAIL GATE. APPEARS THAT SPRINGS/HYDRAULIC DEVICES FAIL IN COLD WEATHER. *JB

TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2004 PORSCHE CAYENNE AT 35 MPH THE VEHICLE IN FRONT OF HER STOPPED ABRUPTLY AND SHE REAR ENDED THE VEHICLE. THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY. THE CONTACT SUSTAINED CHEST AND NECK INJURIES , BUMPS AND BRUISES, AND WAS TRANSPORTED TO A HOSPITAL. TISCHER PORSCHE REQUESTED THAT THE CONTACT TAKE THE VEHICLE TO COLLISION WORKS, INC TO INVESTIGATE WHY THE AIR BAG DID NOT DEPLOY. TISCHER PORSCHE TOWED THE VEHICLE TO JEFF AT COLLISION WORKS, WHO DETERMINED THAT THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY BECAUSE SHE WAS USING THE SET BELT. THE PASSENGER SIDE DID DEPLOY BECAUSE THERE WAS NO SEAT BELT IN USE. *AK UPDATED 2/22/2007 - PRIOR TO THIS ACCIDENT AT 4085 MILES THE VEHICLE'S AIR BAG LIGHT ILLUMINATED. THE DEALER INSTALLED SPEC ORDER AIR BAG AND RESOLDERED CONNECTION FOR SIDE AIR BAG. THE CONSUMER HEARD EXCESSIVE NOISE WHILE BRAKING. THE DEALER REPLACED THE BRAKE PADS. THE STEERING WHEEL VIBRATED AT HIGHWAY SPEEDS. THE DEALER RECOMMENDED REPLACING THE TIRES BECAUSE THEY WERE CHOPPED. *NM

SEVERE VIBRATION/NOISE IN MAIN REAR DRIVE SHAFT. FAILURE OF RUBBER BUSHING COMPONENT ON CENTER SUPPORT BEARING CAUSES SEVERE INSTABILITY OF DRIVE SHAFT. POTENTIAL FOR LOSS OF DRIVE TRAIN COMPONENT AT SPEED. FIRST FAILURE AT 72000 MILES. DEALER ADMITS THAT THERE HAVE BEEN MULTIPLE INSTANCES OF FAILURE ON VEHICLES NATIONWIDE TO THE EXTENT THAT PORSCHE DOES NOT HAVE REPLACEMENT PARTS AVAILABLE FROM WAREHOUSE AND OTHER DEALERS ARE RELUCTANT TO TRANSFER STOCK BECAUSE OF ANTICIPATED NEED. *JB

BREACH OF WARRANTY CLAIMS, INCLUDING BUT NOT LIMITED TO IGNITION FAILURE, WIRING HARNESS PROBLEMS, AIRBAG ILLUMINATION WARNINGS, LOCK FAILURE, WINDOW FAILURE, ALL WITHIN THE FIRST 10 MONTHS. THE VEHICLE DOES NOT GO MORE THAN 2 OR 3 MONTHS AND 3,000 TO 4,000 MILES WITHOUT HAVING THESE PROBLEMS COME BACK DESPITE NUMEROUS ATTEMPTS TO REPAIR THE CAR. TWICE THE CAR WOULD NOT SHUT OFF AND A THIRD TIME THE KEY BECAME LOCKED IN THE IGNITION AND THE IGNITION WOULD NOT TURN, START, ETC. THE LOCKS ALSO FAILED AND COULD NOT PUT THE CAR IN GEAR TO TOW. BECAME STUCK ON THE ROAD. MANUFACTURER & DEALER CAN'T GUARANTEE THE RELIABILITY OF VEHICLE BUT REFUSES TO DO ANYTHING BUT CONTINUE TO TEMPORARILY REPAIR CAR. THE CAR HAS BEEN IN SERVICE OVER 30 DAYS WITHIN 10 MONTH PERIOD (AND COUNTING). *JB

WHEN MERGING ONTO A FREEWAY OR SIMILAR HIGHWAY, THE VEHICLE WILL SOMETIMES JUST DIE IN RESPONSE WHEN YOU HIT THE GAS PEDAL TO INCREASE SPEED TO MATCH OTHER TRAFFIC. THIS CAUSES OTHER TO TAKE AVOIDANCE ACTION AT HIGHWAY SPEEDS AND ON ONE OCCASION A SEMI NEARLY REAR ENDED ME. *NM

CIRCLE IMPORTS LONG BEACH, CA A PORSCHE DEALER INSTALLED A NEW STEERING WHEEL ON OUR 04 PORSCHE CAYENNE. IN ONE WEEK TIME ON OCT. 15, 2005 THE AIR BAG IN THE CENTER OF THE WHEEL STARTED COMING LOOSE AND WAS FALLING OFF THE WHEEL. THE REPAIR TO THIS PROBLEM OCCURRED IN JUST A FEW DAYS HOWEVER, WHEN I QUESTIONED WHY THERE WERE NO SENSORS GIVING ME A WARNING, I WAS TOLD THAT NO SENSORS EXIST. WHEN I ASKED THE DEALER TO CONTACT PORSCHE CORPORATE TO PRESENT THIS PROBLEM, I WAS TOLD THERE WAS NOTHING THEY COULD DO. SHORTLY AFTER THAT I EMAILED TO PORSCHE CORPORATE HOWEVER, NO ONE BOTHER TO REPLY. DURING THAT TIME I CALLED THEIR PORSCHE SURVEY CENTER BECAUSE OF A POST CARD I RECEIVED REGARDING THE QUALITY OF SERVICE, AGAIN NO ONE REPLIED TO ME. I HAVE COLOR PHOTOS OF THE DEFECTIVE AIR BAG/STEERING WHEEL AND SERVICE PAPERS SHOWING THAT SERVICE TOOK PLACE ON DATE MENTIONED ABOVE. I WOULD BE GLAD TO SHARE THE PICTURES WITH YOU AND I HOPE SOMEONE CAN GET PORSCHE TO RETROFIT A SENSOR TO THIS PROBLEM. I AM CERTAIN THAT IF WE HAD BEEN INVOLVED IN AN ACCIDENT THE AIR BAG WOULD NOT HAVE WORKED PROPERLY. ONCE YOU SEE THE PICTURES I THINK YOU'LL AGREE WITH MY FINDINGS. IF NEED TO I CAN ALSO PROVIDE 2 WITNESSES THAT DAY THAT SAW FIRST HAND THE DEFECTIVE AIRBAG. BEYOND THIS THE DEALER HAD PUT ON 40 MILES TO MY CAR DURING SERVICE WITHOUT AUTHORIZATION. THIS PORTION I WILL TAKE UP WITH THE BETTER BUSINESS BUREAU UNLESS THIS FALLS IN YOUR JURISDICTION AS WELL AS THE ABOVE SAFETY ISSUE? BEST REGARDS, CHUCK YANG CELL 714-928-2788. *NM

DT: THE AIR BAG AND THE CHECK LIGHTS CAME ON. THE CONSUMER CONTACTED THE DEALER AND THEY SAID THEY COULD NOT SERVICE THE CAR UNTIL 10/17/2005. CALLED PORSCHE CUSTOMER SERVICE, AND THEY SAID THEY COULD HELP. THE CONSUMER BELIEVED THIS WAS A SAFETY HAZARD, AND HE DID NOT WANT TO DRIVE THE CAR.*AK *JB

THE CONSUMER'S 2004 PORSCHE CAYENNE WAS UNCONTROLLABLE WITH THE SLIGHTEST SNOWFALL. *NM WHEN THE CONSUMER APPROACHED AN INTERSECTION HE WAS UNABLE TO STOP AND CONSEQUENTLY HE HIT ANOTHER VEHICLE. THE MANUFACTURER HAS ACKNOWLEDGED THERE IS A PROBLEM WITH THE TIRES. THE CONSUMER ALSO STATED THE ABS WAS ERRATIC. *JB

2004 PORSCHE CAYENNE HAD THE FOLLOWING REPAIRS PERFORMED ON THE VEHICLE: REAR HATCH LID ADJUSTED, DOME LIGHT COVERS REPLACED, AUDIO UNIT REPLACED, ETC...***NO ANSWER REQUIRED***. *MR THE TRANSMISSION JERKS AND BANGED AT SLOW SPEEDS. THE DEALER UPDATED THE TRANSMISSION CONTROL UNIT. THE VEHICLE ALSO EXPERIENCED STALLING PROBLEMS. THE REMOTE ENTRY REMOTE LOST IT'S PROGRAMMING AND HAD A POOR SIGNAL. AT TIME ALL THE DOOR LOCKS WOULD NOT UNLOCK USING THE KEYLESS ENTRY SYSTEM. THE VEHICLE EXPERIENCED SUSPENSION PROBLEMS. THE REAR HATCH LIGHT WOUOLD NOT TURN OFF BECAUSE THE HATCH WAS MISADJUSTED. THE CONSUMER FELT THAT THE HORN WAS NOT LOUD ENOUGH. THE VEHICLE SHIMMIED AT HIGHWAY SPEEDS AND A VIBRATION COULD BE FELT IN THE STEERING WHEEL. THE HEADLAMPS FOGGED UP. THE DRIVER'S SIDE MIRROR OULD NOT FOLD IN AUTOMATICALLY. THE RADIO AND OTHER ACCESORIES WOULD NOT TURN OFF WHENT HE KEY WAS REMOVED FROM THE IGNITION. THE HOOD WAS HAD TO RAISE BECAUSE THE TAILGATE SHOCKS FAILED. THE REAR HATCH WOULD NOT CLOSE BECAUSE IT WAS MISALIGNED. THE REAR ROOF MOLDING WOULD NOT STAY IN PLACE. THE RADIO PRODUCED NO SOUND AT TIME IN THE RADIO OR CD MODE. THE INSTRUMENT CLUSTER HAD TO BE UPDATED. THE SUNROOF WOULD NOT CLOSE FLUSH WITH THE ROOF. THE VEHICLE HAS BEEN OUT OF SERVICE FOR A TOTAL OF 32 DAYS SINCE THE VEHICLE WAS PURCHASED. *NM

PORSCHE-04 CAYENNE ON OCCASIONS STALLS ON TURNING AND TOUCHING BRAKE AND TWICE ON THE FREEWAY GOING STRAIGHT BUT BRAKING AND PUSHING ON THROTTLE NO POWER FOR A FEW SECONDS. *JB

I OWN A 2004 PORSCHE CAYENNE S AND FROM THE VERY FIRST DAY OF OWNERSHIP THE CAR HAS A SERIOUS HESITATION PROBLEM WHEN ACCELERATING. I HAVE HAD THE CAR SERVICED AT THE PORSCHE DEALERSHIP (MCKENNA IN NORWALK, CA) AND THEY TELL ME THAT THEY ARE VERY AWARE OF THE PROBLEM AND THERE IS NO WAY TO FIX IT. MANY, MANY CAYENNE OWNERS ARE HAVING THE SAME PROBLEM AND PORSCHE REFUSES TO FIX THE PROBLEM. I HAVE HAD SEVERAL NEAR-MISS COLLISIONS BECAUSE OF THE CARS HESITATION WHEN ACCELERATING. PLEASE HELP AND LET ME KNOW THE STATUS OF THIS DANGEROUS ISSUE. THANKS, DEREK DEAN. *NM

MAIN DRIVE SHAFT CENTER BEARING FAULTY, FAILURE WITHOUT NOTICE, CAUSING SEVERE VIBRATION IN DRIVE TRAIN. DEALER WILL REPLACE WITH UPGRADE PART WITH NO REIMBURSEMENT FROM MAKER. *TR

DT*: THE CONTACT STATED THE VEHICLE PERFORMS AS IF IT WILL STALL WHILE ACCELERATING IN TRAFFIC. THE VEHICLE HAS NEVER ACTUALLY STALLED, BUT HESITATES DURING ACCELERATION. THE HESITATION OCCURS MOSTLY WHEN VEHICLE IS MAKING TURNS. THIS IS A RECURRING INCIDENT WHICH OCCURS DAILY.

THE CONSUMER NOTICED THE DRIVER AND PASSENGER SIDE TIRES HAD WIRES COMING OUT FROM THEM. THE CONSUMER HAD THE TRUCK TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT ALL FOUR TIRES NEEDED REPLACEMENT DUE TO TREAD SEPARATION AND WARE AND TEAR. THE PIRELLI PO ROZOSSO 275/45CR191084N0/DOT NUMBER XNR3D631D103. PLEASE FILL IN ADDITIONAL INFORMATION. *JB

WHILE TURNING ACROSS TRAFFIC FROM E 2ND AVE ONTO JOSEPHINE ST. THE ACCELERATOR PEDAL WAS DEPRESSED TO THE JUST ABOVE THE FLOOR AND NO DISCERNABLE ACCELERATION RESPONSE WAS NOTICEABLE FOR A SECOND OR TWO. WHEN THERE WAS AN ACCELERATION RESPONSE IT WAS AN EXPLOSIVE, 'OFF TO THE RACES' ONE. THIS INCIDENT TOOK PLACE AFTER THE DEALER ADVISED THAT: UNOFFICIAL FIXES (DME UPDATE AND TRANSMISSION ADAPTATION) ISSUE HAD BEEN IN PLACE SINCE THE DELIVERY OF THE VEHICLE; VEHICLE HAD BEEN INTO THE DEALER TO EVALUATE/ADDRESS THIS ISSUE THREE TIMES; ON THE THIRD VISIT THE TRANSMISSION CONTROL MODULE WAS REPLACED/UPDATED/ADAPTED AND DME CONTROL UNIT WAS REMAPPED.*AK

DT: THERE WAS VIBRATION THAT AFFECTED THE STEERING COLUMN, AND IT WAS FELT THROUGH OUT THE STEERING WHEEL. ONE COULD FEEL VIBRATION WHEN THE VEHICLE ONLY HAD FORTY-TWO MILES ON IT. ONE COULD HEAR A NOISE WHEN MAKING A RIGHT OR LEFT HAND TURNS. THIS VEHICLE WAS PURCHASED ON AUGUST 28, 2004, AND WAS AT THE DEALERSHIP ON AUGUST 31, 2004. THE DEALER BALANCED THE TIRES. ON SEPTEMBER 27, 2004 IT WAS BACK AT THE DEALER FOR VIBRATION, AND THE DEALER SAID THE TIRES WERE WORN OUT. THEY ATTEMPTED TO FIX THE VEHICLE SIX DIFFERENT TIMES. THEY REMOVED AND REPLACED THE STEERING COLUMN, AND PUT ON NEW TIRES AND WHEELS. BUT STILL WAS HAVING THIS PROBLEM. CONSUMER IS A PRIVATE INVESTIGATOR FOR THE STATE OF CALIFORNIA, AND HE WANTED TO ADD THAT DURING AN ARBITRATION HEARING PORSCHE WAS UPSET WITH THE MENTIONING OF NHTSA. *AK

DT: THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. WHILE DRIVING UP A HILL AT SLOW SPEEDS THE VEHICLE WILL FEEL AS IF THE TRANSMISSION IS GOING IN AND OUT OF GEAR. THIS CAUSES THE VEHICLE TO JERK, AND MAKES IT DIFFICULT TO CONTROL THE VEHICLE. THIS HAPPENS INTERMITTENTLY WHETHER IT IS WARMER OR COLDER TEMPERATURES. THE SERVICE DEALER REPROGRAMMED THE ELECTRONIC CONTROL MODULE, , BUT THIS DID NOT REMEDY THE PROBLEM. THE SERVICE DEALER ATTEMPTED TO REPAIR THE PROBLEM NUMEROUS TIMES. THE ATTEMPTS TO REPAIR THE PROBLEM INCLUDED, UPDATING AND THE REPLACEMENT OF THE TRANSMISSION CONTROL UNIT. THIS STILL DID NOT REMEDY THE PROBLEM. THE DEALER REPORTED THE PROBLEM TO THE MANUFACTURER, AND THEY SENT A TECHNICIAN TO DETERMINE THE PROBLEM. THE TECHNICIAN REPRODUCED THE PROBLEM, AND SAID THAT IT WAS A CONDITION OF HILL HOLDER FUNCTION WHICH HOLDS THE VEHICLE IN PLACE TO APPROXIMATELY 800-1100 RPMS, AT WHICH IT WILL START TO ENGAGE THE TRANSMISSION. THE MANUFACTURER STATED THAT THIS WAS A NORMAL OPERATING PROCEDURE FOR THIS TYPE OF VEHICLE WHEN THE VEHICLE WA SCOLD. THE CONTACT REQUESTED FOR THE MANUFACTURER TO SUBMIT THE REASON WHY THIS WAS NORMAL OPERATING PROCEDURES FOR THE VEHICLE. THE REMEDY FROM THE MANUFACTURER WAS FOR THE CONTACT TO ACCELERATE MORE WHEN GOING UP A HILL. THE SECOND EXPLANATION THE MANUFACTURER OFFERED WAS THAT THE JERKING OF THE VEHICLE WAS CAUSED BY OUTSIDE TEMPERATURES. THE CALIFORNIA NEW MOTOR VEHICLE BOARD REQUESTED THAT THE SECOND EXPLANATION BE PUT INTO WRITING, BUT THE MANUFACTURER REFUSED. ANOTHER SAFETY CONCERN BOTHERING THE CONTACT WAS THAT WHILE DRIVING AND UPON ACCELERATION THE VEHICLE WILL STALL. WHEN ACCELERATING NOTHING WILL HAPPEN, THE ENGINE WILL COMPLETELY LOSE POWER. THE SERVICE DEALER STATED THIS WAS TRANSMISSION CONTROL., BUT THE REPAIRS DID NOT SOLVE THE PROBLEM. *AK

WHILE MERGING FROM HIGHWAY 141 ONTO I-70 THE ACCELERATOR PEDAL WAS DEPRESSED TO ACCELERATE FROM HIGHWAY SPEED TO MERGE INTO INTERSTATE TRAFFIC AND NO NOTICEABLE ACCELERATION WAS APPARENT. THE EXTREMELY CONCERNING ABOUT THIS INCIDENT WAS THAT THIS MERGE WAS BEING EXECUTED BETWEEN TWO 18-WHEELERS. WHILE THERE WAS AMPLE SPACE TO MERGE IF THE VEHICLE HAD RESPONDED WITHOUT HESITATION TO ACCELERATOR PEDAL INPUTS, THE EXPERIENCED HESITATION MADE THE MERGE DICEY.*AK

WHILE PULLING OUT FROM A PARKING LOT INTO MAJOR CITY STREET THE VEHICLE HESITATED TO RESPOND TO ACCELERATOR INPUT WITH APPROACHING TRAFFIC.*AK THE VEHICLE MOVED OFF FROM A STOP AND INTO THE CLOSEST LANE FINE BUT WOULD NOT ACCELERATE AS MORE ACCELERATOR PEDAL WAS APPLIED. THERE WAS NOTICEABLE DELAY/HESITATION, AS TRAFFIC BORE DOWN ON ME, BEFORE THE CAYENNE DECIDED TO ACCELERATE. CONTACTED DEALER WHO NOTED THAT THERE WAS AN UNOFFICIAL FIX THAT MAY ADDRESS THE ISSUE.

WATER ACCUMULATED INSIDE THE HAZARD WARNING LIGHT LENS COMPARTMENT. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

AFTER 7500 MILES, TIRES ARE BALD. PORSCHE REPRESENTATIVE CLAIMS THIS AS A NORMAL WEAR AND TEAR. OTHER INDEPENDENT/LISCENSED MECHANICS ALL CONCUR THAT THE TIRES ARE BALD AT 7500 MILES. AFTER SEVERAL ATTEMPTS TO RECTIFY WITH PCNA, REGIONAL REP AND SERVICE DEPARTMENT STATE THAT BALD TIRES AT 7500 MILES ARE NORMAL.THE TIRES HAVE ALWAYS BEEN PROPERLY INFLATED, AND NEVER DRIVEN OFF ROAD. *LA

PORSCHE LURCHES,JERKS,THUDS,INTERMITTENT POWER LOSS WHEN ACCELERATING TO PASS ANOTHER CAR. ENGINE,TRANSMISSION/TURBO SYSTEM FAULTY AND HAZARDOUS AS POWER LOSS OCCURS WHEN QUICK SPEED-UP WHEN PASSING POWER IS CRITICALLY NEEDED. THIS POWER FAILURE PROBLEM HAS OCCURRED SINCE CAR WAS BOUGHT NEW IVY ME IN 2004.

THIS VEHICLE IS A PORSCHE CAYENNE WHICH IS NOT ON YOUR LIST OF VEHICLE MAKE. THIS VEHICLE WAS DELIVERED WITH DEFECTIVE BRAKES AND WIRING PROBLEMS. FACTORY AUTHORIZED DEALER AND SERVICE CO, THOROUGHBRED MOTORCARS, AND DISTRIBUTOR, PORSCHE CARS OF NORTH AMERICA HAVE FAILED TO ADDRESS OR CORRECT DEFECTS IN VEHICLE THAT EXISTED AT THE TIME OF DELIVERY OF THE VEHICLE. *AK THE REAR HATCH DID NOT OPEN FULLY UPON RELEASE OF THE LATCH, BRAKES PULLED TO THE RIGHT AND WOULD GET WORSE WHEN HOT OR WET, PARKING LIGHTS DID NOT FUNCTION PROPERLY, BRAKES GRABBED WITH LITTLE PRESSURE, WARNING ON HIGH BEAM, WARNING ON DIP BEAM, DIP BEAMS FLICKERED THEN WOULD SHUT OFF AND THE TRAILER LIGHTS DID NOT FUNCTION. *SC *JB

VEHICLE FAILED ON AT LEAST THREE OCCASIONS TO INITIATE ABS STEERING TO STAY IN LANE ON SNOW PACKED ROAD ON DOWNHILL GRADE. BRAKES INITIALLY GRABBED AND FOUR WHEEL DRIVE WOULD NOT REACT TO DRIVER INPUT TO OBTAIN STEERING CONTROL DURING PROLONGED SLIDE. VEHICLE WAS EQUIPPED AS SOLD WITHOUT MODIFICATIONS. *AK

VEHICLE HESITATES 1 - 2 SECONDS BEFORE RESPONDING TO ACCELERATOR PEDAL INPUT. IT IS A SERIOUS SAFETY CONCERN WHEN ATTEMPTING TO PASS OR CROSSING A BUSY INTERSECTION. *AK

I HAVE HAD PROBLEMS WITH 3 OF THE 4 DOORS NOT OPERATING CORRECTLY. MY RIGHT REAR DOOR DOES NOT OPEN AT TIMES FROM THE INSIDE OR OUTSIDE. THE VEHICLE HAS BEEN TO THE SHOP 4 TIMES FOR REPAIR AND PORSHE HAS BEEN UNABLE TO FIX IT. ON 2 OF THE OTHER DOORS, SOMETIMES THE OUTER DOOR HANDLES REMAIN IN THE OPEN POSITION AND DO NOT RETRACT AFTER OPENING THE DOOR, OFTEN LEADING TO THE DOOR REOPENING WHEN YOU GO TO CLOSE IT. IN ADDITION, SOMETIMES THE REAR HATCH DOES NOT UNLOCK AT TIMES. I HAVE BEEN MADE AWARE BY 2 PORSCHE DEALERSHIPS THAT THEY HAVE BOTH HAD OTHER CUSTOMERS WITH SIMILAR OR RELATED CONDITIONS. THIS IS VERY SERIOUS AND HAS THE POTENTIAL TO LEAD TO A VERY DANGEROUS SITUATION.*AK

CUSTOMER CAMPAIGN NOTICE RECEIVED REGARDING MAIN WIRING HARNESS ROUTING. AS WELL AS PROBLEMS WITH ENGINE NOT RESPONDING TO ACCELERATOR PEDAL.*MR THE VEHICLE'S ENGINE UNEXPECTEDLY DOES NOT RESPOND TO INPUT ON THE ACCELERATOR PEAL. THIS PROBLEM HAS OCCURRED SO MANY TIMES THAT THE CONSUMER DECIDED TO PUT THE VEHICLE IN STORAGE AND NO LONGER DRIVE THE VEHICLE. THE CONSUMER HAS COMPLAINED TO THE DEALER SEVERAL TIMES TO NO AVAIL. THE DEALER INSIST THAT THIS IS A CHARACTERISTIC OF THE VEHICLE. *NM