2019 Ram ProMaster Complaint Log

WE HAVE CONTACTED RAM AND OUR LOCAL DEALER MULTIPLE TIMES. DEALER SAYS THEY ARE NOT RECEIVING PARTS FOR RECALL W00. RAM SAYS THEY ARE SENDING A LIMITED NUMBER. WE WERE #10 ON THE DEALER REPAIR LIST A MONTH AGO. NOW WE ARE 15. RAM AND THE DEALER NEED TO STEP UP AND GET THIS ISSUE FIXED FOR ALL RAM 3500 OWNERS NOW. *TR

WHEN I TAKE MY FOOT OFF THE ACCELERATOR AND PUT IT ON THE BRAKE THE CAR SLOWS DOWN BUT THEN STARTS TO ACCELERATE AGAIN. ON A CITY STREET AT A STOP SIGN/LIGHT. A LIGHT WILL BRIEFLY FLASH ON DASH THAT SAYS "HILL HOLDER - SEE SERVICE". I'VE TAKEN IT TO BE CHECKED. THEY DROVE IT AND COULD NOT DUPLICATE. THIS ONLY HAPPENS INTERMITTENTLY SO THAT DIAGNOSTIC IS NOT GOING TO TELL ANYTHING.

VEHICLE ACCELERATES WHEN FOOT IS ON THE BRAKE AND OFF THE ACCELERATOR PEDAL. LIGHT COMES ON THAT SAYS 'SERVICE ' HILL HOLDER'

The contact owns a 2019 Ram Promaster 3500 equipped with Nexen Tires, Tire Line: Rodian HT, Tire Size: 225/75/16, DOT Number: (N/A). The contact stated that the driver’s and passenger’s side tires showed evidence of tread separation. The tires were replaced. On another occasion, the contact became aware that the rear tires had started to disintegrate. The tires were replaced. The manufacturer was contacted and stated that the tires were defective and should not have been installed on the RV. The failure mileage was 20,000. UPDATE 06/15/23- Consumer states " I had subsequent correspondence with Winnebago. They claimed no responsibility for the excessive tire wear. They stated that they buy the chassis from Promaster with those tires in place. I filed a warranty claim with Nexan. They responded that the tire warranty was null and void because these tires are not to be used on a motorhome. They provided me a copy of the warranty. The representative told me the tires had never been tested or approved to be used on a motorhome. They claim to have given Winnebago notice. There were numerous discussions with Promaster, Winnebago and Nexan. Promaster did not claim any responsibility in the matter. Their position was that they sell the chassis to Winnebago and have no knowledge of what they build on the chassis. Winnebago said that they would refer the matter to their engineering department. Nexan stated that as an act of "goodwill" they would rebate me. The point of contact with Nexan was Aaron Wilson @ 330-949-2829 ext 165. awilson@NexanTireUSA.com. He reiterated that these tires were not designed for the motorhome due to the excessive weight. Unloaded the motorhome is 9,600 lbs. The tires were never tested on this unit. He stated that he had documentation that Winnebago was advised accordingly."

TL* THE CONTACT RENTED A 2019 RAM PROMASTER 1500. WHILE DRIVING APPROXIMATELY 25 MPH, BOTH THE DRIVER AND PASSENGER SIDE AIR BAGS ERRONEOUSLY DEPLOYED AFTER DRIVING OVER A BUMP IN THE ROAD. NO INJURIES WERE REPORTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,000. *DT*JB*DT *TR

THE DESIGN IN THE CAB AND PLACEMENT OF THE CUP HOLDERS CREATE A SAFETY HAZARD. THE CUP HOLDERS ARE RIGHT NEAR THE FLOOR CAUSING THE DRIVER TO REMOVE THEIR EYES FROM THE ROAD TO GET THEIR CUP, AND EVEN A SPLIT SECOND WITH YOUR EYES OFF THE ROAD COULD CAUSE AN ACCIDENT. THEY NEED TO RAISE THE CUP HOLDERS ON THE DASHBOARD AREA AND FRONT OF THE VEHICLE HIGHER FOR SAFETY. REACHING DOWN IS EQUALLY AS DANGEROUS AS TEXTING AND DRIVING AT THE SAME TIME. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE REACHES DOWN FOR THEIR CUP AND HAS AN ACCIDENT WITH THE POOR DESIGN AND PLACEMENT OF THE CUP HOLDERS. NOTHING HAS HAPPENED YET BECAUSE I RECOGNIZE THE DANGER OF THE DESIGN AND PLACEMENT AND WILL NOT USE THAT VEHICLE FEATURE UNTIL THEY FIND A WAY TO CORRECT IT. I TOOK DELIVERY OF THE VEHICLE LAST WEEK, I ORDERED IT IN JANUARY AND THEY BUILT IT. 07/12/2019 I NOTICED THE ISSUE WHEN I PICKED THE VEHICLE UP FROM THE DEALER.