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Car Safety DB

NHTSA Campaign Number

21V354000

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Reported to NHTSA: May 14, 2021

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Safety Consequence

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.

What This Recall Page Shows

This page summarizes a single NHTSA recall campaign, including the defect description, safety consequence, and manufacturer's remedy. The affected vehicles listed below are the make/model/year combinations tracked in our database — this is not a VIN-specific result. To check whether your individual vehicle is covered by this recall, enter your 17-digit VIN at nhtsa.gov/recalls. Click any vehicle below to view its full safety profile.

Affected Vehicles (15)

YearMakeModel
2019Mercedes-BenzA-Class
2020Mercedes-BenzA-Class
2021Mercedes-BenzA-Class
2020Mercedes-BenzCLA-Class
2021Mercedes-BenzCLA-Class
2021Mercedes-BenzE-Class
2021Mercedes-BenzGLA-Class
2020Mercedes-BenzGLB-Class
2021Mercedes-BenzGLB-Class
2020Mercedes-BenzGLC-Class
2021Mercedes-BenzGLC-Class
2020Mercedes-BenzGLE-Class
2021Mercedes-BenzGLE-Class
2020Mercedes-BenzGLS-Class
2021Mercedes-BenzGLS-Class

Browse Affected Vehicles

Affected Models

Mercedes-Benz A-ClassMercedes-Benz CLA-ClassMercedes-Benz E-ClassMercedes-Benz GLA-ClassMercedes-Benz GLB-ClassMercedes-Benz GLC-ClassMercedes-Benz GLE-ClassMercedes-Benz GLS-Class

Affected Years

202120202019

This recall information is from NHTSA campaign 21V354000. This site is not affiliated with NHTSA. Contact your dealer or call NHTSA's Vehicle Safety Hotline at 1-888-327-4236 for more information.

Data synced from NHTSA on Apr 27, 2026