2009 Saturn Outlook Complaint Log

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE HEADLIGHT WAS NOT WORKING. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC. THE LIGHT WAS REPLACED ON VARIOUS OCCASIONS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. THE VIN WAS NOT AVAILABLE.

I HAVE HAD MY OUTLOOK FOR ROUGHLY A YEAR AND A HALF AGO NOW, AND MY POWER STEERING SEEMS TO GO OUT WHEN GOING A LOW SPEED AND TURNING. IT HAS CAUSED ME 2 ACCIDENTS SO FAR WITHIN MONTHS OF EACH OTHER, INCREASING MY INSURANCE TO $460/MO. ONE WAS BACKING UP, IT STOPPED TURNING AND IT BACKED INTO A VEHICLE, AND THE OTHER WAS PARKING, IT STOPPED AND I SCRAPED AGAINST ANOTHER. I SEE THIS IS A COMMON PROBLEM. SOMETHING NEEDS TO BE DONE ABOUT THIS. THIS COULD POTENTIALLY KILL SOMEONE. I'M IN FLORIDA AND WE ARE ALLOWED TO TURN LEFT/RIGHT ON GREEN. GOD FORBID SOMEONE IS SPEEDING WHILE I'M DOING A U-TURN, BECAUSE THEY WOULD DEFINITELY SMACK INTO ME SINCE IT'S SO HARD TO TURN. I AM QUITE SURE I HAVE THE MUSCLES I DO FROM TRYING TO TURN MY VEHICLE. IT HAPPENS THE MOST PARKING, U TURNS (OR SLOW TURNS IN GENERAL), BACKING UP, AND 3 POINT TURNS.

THE HEADLIGHT WIRING HARNESS MELTS IN THESE VEHICLES CAUSING THE LIGHT TO FAIL, THIS IS WELL DOCUMENTED ON THE INTERNET ON VARIOUS FORUMS. EARLY THIS MORNING MY WIFE WAS PULLED OVER BY A POLICE OFFICER FOR HAVING ONE WORKING HEADLIGHT, I ATTEMPTED TO REPLACE THE BULB AND IT STILL DOES NOT WORK, INFORMATION ON THE INTERNET LEAD ME TO DISCOVER MELTED WIRES ON THE LIGHT FIXTURE, THIS IS A HUGE SAFETY PROBLEM WITH THIS VEHICLE. THERE IS ALSO A WELL DOCUMENTED PROBLEM WITH THE FRONT END SUSPENSION, IT FAILS PREMATURELY AND MY OUTLOOK IS ALSO HAVING THIS PROBLEM. IT ALSO HAS POWER STEERING FAILURE, THE AIR CONDITIONING SYSTEM IS FAILING, ALONG WITH ALL THE OTHER SAFETY SYSTEMS THAT NEED RECALLED ON THIS PIECE OF GM JUNK PILE. I HAVE A WIFE, AND BEAUTIFUL TWO YEAR OLD TWIN GIRLS, WHO USE THIS VEHICLE FREQUENTLY, SHAME ON GM FOR PUTTING THIS THING ON THE ROAD, THE WHOLE THING SHOULD BE RECALLED AND SHREDDED FOR SCRAP, OWNERS SHOULD BE FULLY REIMBURSED THE CURRENT VALUE OF VEHICLE. *TR

TRANSMISSION FAILED AND WOULD NOT ALLOW VEHICLE TO OPERATE. *TR

I WAS WAITING AT A STOPLIGHT AND HEARD AN UNUSUAL NOISE FROM THE ENGINE. WHEN I ACCELERATED ON THE GAS PEDDLE, I NOTICED THAT THE TRANSMISSION WOULD NOT SHIFT NORMALLY AND WOULD NOT EXCEED OVER 30 MPH. I MADE IT TO WORK BUT WHEN I TRIED TO REVERSE OUT OF THE PARKING LOT, THE CAR WOULD NOT MOVE AT ALL AND DISPLAYED "CHECK ENGINE LIGHT" ICON. I HAD TO PUSH IT OUT OF THE PARKING LOT THEN DRIVE FORWARD SLOWLY BACK HOME. I CALLED AROUND TOWN TO CHECK THE BEST SOLUTION FOR THE PROBLEM. I ALSO CHECKED ONLINE AND DISCOVERED THAT OTHER SATURN OUTLOOK OWNERS HAD THE SAME ISSUE AND THE SAME BROKEN PART WHEN IT WAS DIAGNOSED AND REPAIRED WHICH LEADS ME TO BELIEVE THAT GENERAL MOTORS IS AWARE OF THE PROBLEM AND FAILED TO RECALL MY VEHICLE AND ADD THE FAILED TRANSMISSION PROBLEM TO THE RECALL LIST. *TR

THE HEADLIGHTS ON MY 2009 SATURN OUTLOOK STOPPED WORKING. PER THE GM DEALER THEY CLAIMED THAT THERE IS A KNOWN DEFECT WITH THE LIGHTING ON THESE VEHICLES. CONSIDERING THESE ARE SAFETY ITEMS I'M NOT REALLY SURE WHY THERE ISN'T ALREADY A RECALL ON THIS. *TR

WHEN DRIVING AT HIGHWAY SPEEDS I NOTICE THE INDICATION LAMP IN THE DASH WHERE SPEED, TEMP AND DIRECTION IS LIT, FLASHES ON AND OFF INTERMITTENTLY. ALSO THAT WEBBING IN REAR SEAT BELTS DOES NOT RETRACT AND IS FRAYED THROUGH AND MAY RESULT IS FAILURE TO RESTRAIN OCCUPANTS. DEALERSHIP CLAIMS ALL THE RECALLS WERE ADDRESS PRIOR TO THE SALE OF THE VEHICLE (1 OWNER) BEFORE IT'S SELL TO ME THE CONSUMER. *TR

ON 10/24/2014, WHILE DRIVING MY 2009 SATURN OUTLOOK WITH MY CHILDREN IN THE CAR, I WAS ENTERING THE RAMP ONTO A MAJOR EXPRESSWAY, PUSHED DOWN ONTO THE GAS PEDAL TO SPEED UP TO ENTER THE HIGHWAY TRAFFIC WHEN A LOUD BANG WAS HEARD AND I FELT THE VEHICLE REV TO HIGHER RPM AND THEN THE CHECK ENGINE LIGHT CAME ON. I NOTICED IMMEDIATELY THAT THE VEHICLE RESPONDED LIKE IT WAS STUCK IN 3RD GEAR AND WOULD NOT SHIFT UP OR DOWN IN "D". I WAS ALMOST SMASHED BY A ODOT DUMP TRUCK BUT AVERTED THAT BY PULLING TO THE FAR RIGHT LANE. THE VEHICLE WOULD NOT ACCELERATE ANY FASTER THAN 50 MPH ON THE EXPRESSWAY. I WAS WITHIN 5 MILES OF MY DEALERSHIP AND BABIED THE VEHICLE TO THEIR LOCATION. I EXPLAINED MY VEHICLE ISSUE TO THE DEALER SERVICE REP AND HE SAID THEY COULD NOT GET IT IN THAT DAY TO CHECK IT BECAUSE IT WAS A FRIDAY AND THEY ARE NOT DOING SERVICE WORK OVER THE WEEKEND. RENTAL CAR RENTED AND LEFT MY CAR THERE OVER THE WEEKEND. I WAS CONTACTED THE FOLLOWING MONDAY WITH A REQUEST FOR AUTHORIZING A $500.00 CHARGE TO PULL THE TRANSMISSION TO CHECK INTERNALLY FOR THE PROBLEM. THE SERVICE REP SAID THEY HAVE SEEN A LOT OF PROBLEMS WITH THIS AND OTHER GM MADE VEHICLE RESULTING IN THE 35R CLUTCH WAVE PLATE BREAKING AND THE ONLY WAY IS TO PULL THE TRANSMISSION TO SEE. I GAVE HIM MY AUTHORIZATION BUT ASKED HIM FOR A ROUGH ESTIMATE FOR THE REPAIRS WHICH HE SAID ABOUT $3,500.00. I HAVE BEEN WITHOUT MY VEHICLE FOR ALMOST A WEEK AND THROUGH INTERNET SEARCH I HAVE COME ACROSS AS MANY AS UPWARD OF 17,000 ONLINE RESPONSE'S ABOUT THE CONTINUED PROBLEMS WITH THE 35R CLUTCH WAVE PLATE AS FAR BACK AS 2008 WITH THE GM ACADIA, CHEVROLET TRAVERSE AND SATURN OUTLOOK. I AM REQUESTING WITH NHTSA THAT SOMETHING BE SAID TO GM ABOUT THIS COMPLICATION WITH A "KNOWN" PROBLEM THAT NOTHING HAS BEEN RECALLED. I EVEN CAME ACROSS A POST THAT NOTED THE PROBLEM WITH NOTIFICATION TO REPS FROM JANUARY 12, 2010 FROM A FORUM. *TR

AFTER FOLDING THE SECOND ROW SEATS FLAT TO MOVE SOME LIGHTWEIGHT DONATIONS I HAD TROUBLE WITH THE DRIVERS SIDE 2ND ROW SEAT BELT RECEIVER. I WAS DRIVING WITH MY 7 YEAR OLD DAUGHTER PROPERLY RESTRAINED AND THE SEAT BELT CAME UNLATCHED AND SHE WAS UNPROTECTED. THIS HAPPENED ON TWO MORE OCCASIONS AND THEN I INSPECTED THE SEAT BELT RECEIVER COVER AND NOTICED IT WAS CRACKED. I FOUND NHSTA SERVICE BULLETIN NUMBER 10V37500 / GM RECALL NO. N100243 AND FEEL AS THOUGH THIS RECALL DESCRIBES MY ISSUE EXACTLY. I BROUGHT THIS TO THE ATTENTION OF MY DEALER, SUBURBAN CADILLAC/GMC IN TROY, MI AND THEY STATED MY VIN DID NOT APPLY TO THIS ISSUE. I CONTEND THAT IT SHOULD AND THEY SAID TO CONTACT YOU. I PAID $203.40 TO HAVE IT REPAIRED. *TR

SEPTEMBER 16,2014 AROUND 8:30 PM WE WERE DRIVING ON I10 WESTBOUND AND ACCELERATED TO GET IN THE MAIN LANES. THE CAR MADE THE ACCELERATED NOISE BUT WAS STUCK IN GEAR AT 4400 RPMS AT 40 MILES PER HOUR. WE PULLED OVER IN A PARKING LOT TO TEST THE ACCELERATION AND IT WAS HARD TO TELL DRIVING IN A SHORT DISTANCE, BUT AS SOON AS WE PULLED OFF AND ATTEMPTED TO ACCELERATE AGAIN THE SAME ISSUE OCCURRED. THE NEXT TIME THE CAR BEGAN TO LOSE POWER AS IF IT WOULD STOP SO WE PULLED INTO ANOTHER PARKING LOT AND CUT THE CAR OFF. WHEN WE TURNED IT BACK ON AND DROVE THE ISSUE WENT AWAY. *TR

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING UP AN INCLINE, THE VEHICLE DID NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WOULD NOT ACCELERATE PAST 40 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,800.

HEADLIGHT SOCKET GOT HOT AND MELTED THE WIRING. *TR

AFTER THE IGNITION IS SHUT OFF WITH EITHER THE KEY IN OR OUT OF IGNITION, WHEN THE DRIVER DOOR IS OPEN THE RADIO IS SUPPOSED TO TURN OFF. PERIODICALLY THE RADIO WILL STAY OF EVEN AFTER THE DOOR IS OPENED. MOST TIMES, THE RADIO WILL GO OFF IF THE DOOR IS OPENED BACK UP, BUT THERE HAVE BEEN SOME TIMES THAT THE RADIO NEVER SHUTS OFF. THE SENSOR IS COMBINED INTO THE LOCK ASSEMBLY. I HAVE BEEN CHECKING FORUMS FOR ANY CHEVY, GMC, SATURN, OR OTHER GM MODELS AND IT SEEMS TO BE A COMMON PROBLEM. I ALSO HAVE A 05 CHEVY IMPALA THAT IS DOING THE SAME THING

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING 70 MPH, THE CONTACT FELT AN ABNORMAL MOVEMENT COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE, BUT WAS UNABLE TO LOCATE THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WAVE PLATE AND THE SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING 30 MPH, THE OIL PRESSURE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE DEALER STATED THAT THE OIL SENDING UNIT AND BRACKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

JULY 6, 2014 ? RPM / MPG AS I WAS IN THE HOV LANE I TRIED TO ACCELERATE. I COULD HEAR THE CAR TRANSITIONING, BUT THE RPMS AND MILES PER HOUR DID NOT MATCH. AT 3300 RPM THE CAR WAS STUCK AT 60 MILES PER HOUR AND WOULD NOT SHIFT OUT OF THIRD GEAR. WHEN I TOOK MY FOOT OFF THE GAS THE CAR SLOWED DOWN BUT THE NEEDLE WAS STILL ON 60 MILES PER HOUR. THE CAR RANDOMLY JERKED AS IF IT WAS PUSHING ITSELF FROM BEHIND. WHEN I WAS ABLE TO STOP THE RPM WAS 2200 AND THE MILES READ 20 EVEN THOUGH I WAS NOT MOVING. IN ADDITION, I HAD A FULL TANK OF GAS WHEN I BEGAN DRIVING AND WHEN I CAME TO A STOP OF THE GAS HAD BEEN USED. *TR

JULY 5, 2014: PREVIOUSLY WE WOULD SMELL THE SCENT OF WATER THAT HAD BEEN THERE FOR A WHILE, BUT THERE WAS NO EVIDENCE OF WHERE IT WOULD COME FROM. WHEN WE LEFT OUR DESTINATION IT WAS DRY, BUT RAIN WAS IN THE FORECAST. IT BEGAN TO RAIN HEAVILY AS WE CONTINUED TO DRIVE AND SUDDENLY, I FELT WATER ON MY FEET. BY THE TIME I CHECKED THE FLOOR MAT, IT WAS HEAVILY SOAKED AND WATER WAS FLOWING FROM THE BOTTOM RIGHT SIDE OF THE PASSENGER SEAT. WE HAD TO MAKE A STOP ON THE WAY HOME WHILE IT WAS STILL RAINING. WHEN WE RETURNED TO THE CAR THE PASSENGER FLOOR MAT WAS EVEN MORE DRENCHED. THIS IS A SAFETY CONCERN BECAUSE WATER THAT IS UNDETECTED AND THAT SITS FOR A WHILE LEADS TO MOLD, WHICH WE FOUND. THIS CAN LEAD TO BREATHING ISSUES, ESPECIALLY SINCE THE VEHICLE DOORS HAVE TO STAY CLOSED. I TOOK PICTURES AS EVIDENCE TO SUPPORT THIS ISSUE. I HAVE MADE THIS ISSUE KNOWN TO SATURN CUSTOMER CARE. *TR

VEHICLE TURNING AT LOW MPH WAS DIFFICULT. TOOK TO DEALERSHIP AND THEY ARE STATING THE SEALS IN THE RACK AND PINION SEALS WERE LEAKING AND RACK AND PINION NEEDED TO BE REPLACED - $1,400. *TR

WE BOUGHT A USED 2009 SATURN OUTLOOK .IT WAS "CERTIFIED", IN SEP. 2010. FROM GUARANTY CHEVROLET IN JUNCTION CITY OR. IT HAD 27872 MILES ON IT. A MONTH LATER I NOTICED A CLUNK IN THE STEERING AT THE END OF TURNING. WE RETURNED THE SATURN TO THE DEALER FOR INSPECTION AND WAS TOLD THAT IS COMMON IN THE SATURN AND THEY COULDN'T FIND ANY THING WRONG. AT 52000 MILES THE POWER STEERING WOULD OCCASIONALLY BE VERY HARD TO TURN THE STEERING WHEEL AFTER MAKING A STOP, BUT ONCE GOING IT WOULD BE OK. ON JUNE 30 2014 WE TOOK IT TO CAPITAL CHEVROLET DEALER IN SALEM OR. THEY DIAGNOSED IT AND SAID THE POWER STEERING GEAR WAS GOING OUT AND IT IS GOING TO COST US $1800. TO FIX IT. WE HAVE TO GET IT FIXED BECAUSE IT IS A SAFETY ISSUE. WE HAVE READ OTHER COMPLAINTS FOR THIS VERY SAME THING. THERE SHOULD BE A RECALL ON THIS PART. I HOPE TO BE REIMBURSED FOR THIS $1800. *JS

JUNE 25, 2014: ONE WEEK AFTER WE SPENT $1600.00 FOR AN UNRESOLVED ENGINE LIGHT ISSUE WE WERE SOMEWHAT HOPEFUL THAT NOTHING ELSE COULD GO WRONG WITH THIS VEHICLE. I WENT TO UNLOCK THE CAR WITH THE REMOTE AND IT DID NOT RESPOND. MY HUSBAND TRIED TO JUMP START IT AND DISCOVERED THAT THE BATTERY WAS DEAD. THE LATEST BATTERY WE PURCHASED WAS IN NOVEMBER 2013, SO THIS WAS CONCERNING TO US. AS WE LIFTED THE FLOOR MAT TO GET TO THE BATTERY COMPARTMENT WE FOUND MOLD. ONCE THE BATTERY COVER WAS MOVED AND THE BATTERY WAS REMOVED WE FOUND ABOUT 2 INCHES OF BROWN WATER AT THE BOTTOM OF THE BATTERY COMPARTMENT. IN ADDITION, THE BATTERY WHICH WE KEPT HAD MOLD ON IT AS WELL. WE WERE BLESSED TO HAVE BEEN AT HOME WHEN THIS OCCURRED BECAUSE THE CAR WAS WORKING THE PREVIOUS NIGHT WITH NO ISSUES. HAD WE BEEN AWAY FROM HOME THIS WOULD HAVE BEEN A BIGGER ISSUE BECAUSE OUR CHILDREN WOULD HAVE BEEN WITH US IN THE HOT, HOUSTON HEAT. THIS IS SAFETY CONCERN BECAUSE THERE IS NO REASON THAT WATER SHOULD BE IN THE BOTTOM OF THE BATTERY COMPARTMENT. WE HAVE NO IDEA HOW LONG THE WATER WAS THERE AND BECAUSE OF THIS I FEEL LIKE WE HAVE TO BE CAUTIOUS WHEN IT RAINS, EVEN A LITTLE BECAUSE THE BATTERY MAY DIE. I AM GLAD WE FOUND THIS OURSELVES BECAUSE WE HAVE PICTURES AS EVIDENCE TO SUPPORT THE ISSUE. I HAVE MADE THIS ISSUE KNOWN TO SATURN CUSTOMER CARE. *TR

BOTH HEADLIGHTS NO LONGER WORK . . . UNLESS THE WIRES OR JIGGLED. BOTH HEADLAMP WIRE HARNESSES FAIL TO TURN ON BULB.

WHILE MAKING A LEFT TURN COMING OUT OF OUR NEIGHBORHOOD THE STEERING WHEEL SUDDENLY LOST THE ABILITY THE MAKE A SMOOTH TURN. NOT KNOWING WHAT WAS HAPPENING, I HAD TO FORCE THE WHEEL TO TURN LEFT IN ORDER TO MAKE IT ACROSS THE STREET. THE FORCE ON THE STEERING WHEEL DID NOT PRODUCE A FULL TURN OF MOVEMENT, JUST ENOUGH TO KEEP THE CAR IN THE LANE. ONCE I WAS IN A LANE I NOTICED THAT THE STEERING WHEEL STILL HAD A RESISTANT FEEL TO IT. DURING MY DRIVE I ALSO NEEDED TO MAKE A RIGHT TURN AND THE SAME THING HAPPENED. WITH THE RIGHT TURN, I NOTICED THAT MAKING A TURN INTO THE LEFT LANE FELT LESS RESTRICTIVE, BUT IT STILL REQUIRED UNUSUAL EFFORT TO MAKE A TURN. EACH TIME I MADE A LEFT OR RIGHT TURN I WAS PREPARED FOR THE FEELING OF LOST POWER AND PREPARED TO USE FORCE TO MAKE MY TURNING SUCCESSFUL. THIS OF COURSE IS NOT WHAT IS SUPPOSED TO OCCUR WHILE TURNING A VEHICLE. I HAVE MADE THIS ISSUE KNOWN TO SATURN CUSTOMER CARE. *TR

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE LOST POWER STEERING INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

POWER STEERING ASSIST GOES OUT AT LOW SPEEDS IN MY 2009 SATURN OUTLOOK CAUSING POTENTIALLY DANGEROUS SITUATIONS WHEN TURNING AND PARKING. I HAVE HAD MANY CLOSE CALLS IN THE RECENT MONTHS, BUT THANKFULLY HAVE NOT HAD AN ACCIDENT YET. THE ISSUE IS DANGEROUS THOUGH AND I PANIC EVERY TIME I HAVE TO TURN ON A BUSY INTERSECTION. THIS HAS BEEN RECALLED IN OTHER GM CARS, INCLUDING SOME SATURNS, BUT NOT MY PARTICULAR MODEL. MY CAR HAS NOT EVEN REACHED 100,000 MILES YET. PLEASE CORRECT THIS ISSUE FOR ALL KNOWN VEHICLES, GM.

THE CAR HAS BECOME INCREASINGLY HARD TO STEER AFTER BEING IN A PARKED POSITION. ONCE YOU MOVE IT OUT OF A PARKED STATE THE STEERING IS VERY DIFFICULT BUT WHEN YOU BEGIN TO DRIVE IT IS OKAY. *TR

WHEN TURNING AT A LOW RATE OF SPEED STEERING GETS HARD MAKING IT VERY HARD TO TURN. DOESN'T HAPPEN EVERY TIME. *TR

2009 SATURN OUTLOOK. CONSUMER WRITES IN REGARDS TO TRANSMISSION AND CHECK ENGINE LIGHT ISSUES. *SMD THE CONSUMER STATED THE VEHICLE HAD TO BE TOWED TO A TRANSMISSION SHOP, AS HE COULD NO LONGER DRIVE IT. THE VEHICLE WAS IN THE SHOP FOR FIVE DAYS. UPON DRIVING HOME, THE ENGINE LIGHT ILLUMINATED AGAIN. THE CONSUMER RETURNED TO THE TRANSMISSION SHOP, WHERE HE WAS INFORMED THEY COULD NOT FIX, AND IN FACT, THEY HAD TAKEN A PART TO THE DEALER FOR RE-PROGRAMMING. THE REPAIR SHOP REPLACED THE TORQUE CONVERTER. *JB

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING 30 MPH, THE VEHICLE BEGAN TO EXPERIENCE A LOSS OF ACCELERATION WHICH RESULTED IN A LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC; HOWEVER, THE VEHICLE WAS UNABLE TO BE DIAGNOSED. THE FAILURE RECURRED 4 TO 5 TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.

THE ENGINE ON THIS VEHICLE HAS ISSUES WITH THE CYLINDERS AND MISFIRES. THIS ISSUE FIRST STARTED LAST YEAR AND WAS TAKEN INTO THE DEALER FOR SERVICE AT ABOUT 45,000 MILES. THE DEALER COULD REPLICATE THE ISSUE AT SPEEDS OF ABOUT 55 MPH WHERE THE ENGINE WOULD MISFIRE AND CAUSE A LACK OF POWER. HOWEVER DUE TO A LACK OF ENGINE CODES THEY COULD NOT BEGIN TO SOLVE THE ISSUE AS TO WHY THIS WAS HAPPENING. LAST WEEK THE ISSUE BECAME WORSE AND RESULTED IN A LOSS OF POWER ON THE HIGHWAY. FORTUNATELY THERE IS NOW A CODE FOR THE ENGINE ISSUE SO WE KNOW THAT THERE ARE CYLINDER MISFIRES AND IT CAN NOW BE FIXED. THIS IS A DANGEROUS ISSUE FOR DRIVERS AS THERE CAN BE A DISCERNIBLE ENGINE PROBLEM THAT CAN NOT BE DIAGNOSED BY GM'S DIAGNOSTIC EQUIPMENT UNTIL THERE SUCH A LOSS OF POWER RESULTING IN A SAFETY ISSUE. *TR

I TOOK MY CAR INTO THE GMC DEALERSHIP FOR A LEAKING WATER PUMP. AFTER THE INSPECTION, THEY INFORMED ME THAT THE POWER STEERING RACK WAS LEAKING FLUID AND THAT IT WOULD COST $1,465 TO REPLACE THE POWER STEERING GEAR. THE SERVICE PERSON WE SPOKE TO SAID THIS IS HAPPENING TO A LOT OF THE SATURN OUTLOOKS AND MOST PEOPLE ARE NOT FIXING IT. MY COMPLAINT IS THAT IF THEY ARE FREQUENTLY SEEING THIS ISSUE APPEAR, WHEN DOES THIS BECOME A RECALL SINCE THIS IS A GM CAR AND WE HAVE BEEN EXPERIENCING A HIGH NUMBER OF RECALLS ALREADY ON OUR VEHICLE. I AM ASKING THAT THE NHTSA INVESTIGATE THE POWER STEERING RACK INTERNAL SEAL LEAK ON THE SATURN OUTLOOK VEHICLES TO ENSURE THIS ISN'T A MORE PREVALENT PROBLEM ON THIS VEHICLE. THANK YOU. *TR

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE ATTEMPTING TO TURN, THE STEERING WHEEL SEIZED AND FAILED TO STRAIGHTEN OUT. ALSO, THE DOOR LOCKS FAILED TO UNLOCK WHEN EXITING THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT A WIRE UNDER THE DRIVER'S SEAT MALFUNCTIONED AND CAUSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,948.

COMPLETE LOSS OF STEERING ASSIST, VEHICLE NEARLY IMPOSSIBLE TO TURN AT LOW SPEEDS (I AM A 6'-1" MALE IN GOOD PHYSICAL SHAPE). NEARLY CAUSED CRASH DUE TO INABILITY TO TURN AT LOW SPEED. EXTREMELY CONCERNED WITH SAFETY AS NORMAL DRIVER IS MY WIFE WITH OUR 2 KIDS IN THE VEHICLE, I AM CERTAIN SHE WOULD NOT HAVE BEEN ABLE TO STEER THE VEHICLE GIVEN THE DIFFICULTY I HAD TO TURN THE WHEEL. TOOK TO NEARBY TRUSTED, LICENSED MECHANIC, AFTER DIAGNOSIS FOUND THAT NEEDED NEW POWER STEERING PUMP AND RACK AND LEARNED THAT THERE IS A KNOWN PROBLEM WITH POWER STEERING PUMP AND RACK IN THIS AND "SISTER" GM VEHICLES. I VERIFIED THIS BY FINDING NUMEROUS SIMILAR POSTS IN ON-LINE FORUMS. MECHANIC REPLACED THE POWER STEERING PUMP AND RACK AT A COST OF $1,100. I FEEL LUCKY THAT THERE WAS NOT AN ACCIDENT, AND NOW UPSET THAT THERE IS SUCH A WIDESPREAD PROBLEM OUT THERE THAT COULD CAUSE INJURIES AND IS COSTING CONSUMERS BIG $ TO REPAIR. *TR

GM SAID THE POWER STEERING RACK IS LEAKING AND WOULD COST ABOUT $1900. *TR

PAST 5 YEARS CHECK ENGINE LIGHT ON. REPLACES PLUGS 3X, CONVERTERS 3X, AND EVERYTHING INCLUDING IGNITION COILS 2X, LIGHT STILL ON, STATING CONVERTERS NEED REPLACING. CAR HAS BEEN IN THE SHOP MORE THAN A HOSPITAL HAS EMERGENCY ROOM PATIENTS. ENGINE LIGHT WOULD STAY OFF FOR A WEEK OR TWO, NOW ONLY FOR 30-40 MILES. EMISSIONS SAYS CAR NOT READY FOR TESTING. VEHICLE DRIVES AND RUNS PERFECTLY, PURRS LIKE A KITTEN, BUT NOW CAN'T PASS EMISSIONS. CHEVY, ACURA, REPAIR SHOPS, MUFFLER SHOPS AND ALLEY MECHANICS ALL BAFFLED. TOO MANY INVOICES TO UPLOAD, BUT I HAVE EVERY ONE OF THEM AND RECEIPTS FOR PARTS IF NEEDED. THIS HAS BEEN GOING ON SINCE I GOT THE CAR. CHEVY NEVER COULD FIX IT. EACH TRIP COST ME $700+, BUT NO SOLUTION, THE PROBLEM JUST KEEPS ESCALATING. OH, I NEVER PUT CHEAP GAS IN VEHICLE, AND OIL CHANGES/ TUNE- UP ARE UP TO DATE. HELP PLEASE. (SOMEONE SUGGESTED THE ECM COMPUTER IS BAD)

WHEN DRIVING THE VEHICLE THE LOW ENGINE POWER LIGHT CAME ON AND CAR WENT INTO LIMP MODE AND WOULD GO NO FASTER THAN 20 MPH. I TURNED AROUND TO HEAD HOME AND PULLED OVER AND SHUT IT OFF FOR A FEW SECONDS. WHEN RESTARTED RAN FINE FOR A COUPLE DAYS.I TOOK IT TO DEALERSHIP AND THEY SAID IT NEEDED A NEW THROTTLE BODY. I ASKED IF THIS IS NORMAL AND THE SERVICE ADVISOR TOLD ME THAT GM KNOWS ABOUT THIS AND THAT IT HAPPENS ON CARS LESS THEN ONE YEAR OLD, BUT GM WON'T DO ANYTHING ABOUT IT BECAUSE IT IS NOT A SAFETY CONCERN. THE ADVISOR SUGGESTED THAT IF I DID THE REPAIR MYSELF NOT TO BUT AN GM UNIT AS THEY ARE HAVING PROBLEMS WITH THE REPLACEMENT PARTS. I PURCHASED A NEW UNIT FROM AFTER MARKET CO. NO PROBLEMS SINCE. THEN 8/8/14 WITH 91,000 THE SAME THING HAPPENED AGAIN, TOOK IT TO ANOTHER DEALERSHIP WAS TOLD FUEL PUMP WAS BAD. I TOOK THE CAR TO A REPUTABLE MECHANIC THEY REPLACED THE PUMP ON THE INFORMATION FROM THE DEALERSHIP, BUT IT DID NOT FIX THE PROBLEM, WAS TOLD COULD BE FUEL PRESSURE MODULE. WILL FIND OUT TODAY IF THAT FIXES IT. MY BIG PROBLEM WITH ALL THIS IS THAT THE CAR IS FIVE YEARS OLD WARRANTY HAS EXPIRED AND THESE REPAIRS ARE NOT CHEAP. IF GM KNOWS ABOUT THOUSANDS OF DEFECTIVE PARTS WHY ARE THEY NOT DOING SOMETHING ABOUT IT OR BEING MADE TO DO SO. *TR

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED AND EXCESSIVE FORCE WAS REQUIRED IN ORDER TO MAKE ANY TURNS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

I PURCHASED MY SATURN OUTLOOK IN JUNE OF 2009 AND STILL ENJOY DRIVING IT BUT RECENTLY WHEN TURNING THE STEERING THERE IS A "THUD" NOISE AND STEERING BECOMES DIFFICULT. THIS HAS HAPPENED ON SEVERAL OCCASIONS BUT NOT EVERY TIME. I ALSO HAVE LOST THE ABILITY TO LOCK THE DRIVERS DOOR WITH DOOR LOCK BUT CAN LOCK IT FROM REMOTE KEY OR USING THE PASSENGER DOOR LOCK AND NOW THE WINDOW CONTROL HAS STARTED TO WORK AT RANDOM. THIS TOO IS ONLY WHEN USING THE DRIVERS CONTROL. THE DOOR ON THE DRIVERS SIDE JUST STARTED MAKING A LOUD NOISE A FEW WEEKS AGO WHEN OPENING. IT SOUNDS LIKE IT MIGHT BE ON A BIND. I DID TAKE MY CAR TO DEALER WHEN THE LOCK STOPPED WORKING AND WAS TOLD I NEEDED A PART THAT WAS OVER A $100 +$100 LABOR JUST TO TELL ME IT NEEDED THE PART. THIS WAS BEFORE THE WINDOW STARTING ACTING UP AND THE DOOR BEGAN MAKING LOUD CREAKING NOISE. ANY ADVICE IS APPRECIATED. THANK YOU *TR

I TOOK MY 2009 SATURN OUTLOOK XE TO THE GM SERVICE CENTER YESTERDAY ONLY TO FIND OUT AT 45000 MY STEERING RACK AND PUMP NEEDS TO BE REPLACED AT $1300 +. ALSO, MY TIMING CHAIN IS GONE. MY AIR CONDITIONER STOPPED BLOWING COLD AIR FOR THE SECOND TIME AND LASTLY WHEN I TURN ON MY DEFROST IT COMES OUT AT MY FEET. THE AIR AND THE DEFROST I AM STILL WAITING FOR THEM TO FIGURE OUT THE PROBLEM. HOW CAN GM GET AWAY WITH THIS. I HAVEN'T EVEN REACHED 50000 MILES AND MY CAR NEEDS CLOSE TO $5000 IN REPAIRS. GM NEED TO STAND BEHIND THEIR VEHICLES AND PUT OUT A RECALL ON THE STEERING RACK BEFORE SOMEONE GETS SERIOUSLY HURT OR KILLED. PLEASE, SOMEONE DO SOMETHING. *JS

DRIVING ON HIGHWAY WHEN WARNING APPEARED "TRACTION CONTROL OFFLINE" "SERVICE STABILITRAK". MY HUSBAND HAD RECEIVED THE SAME WARNING TWO DAYS EARLIER. SO WE TOOK IT TO THE SATURN DEALERSHIP. THE TECH ASKED US IF WE DROVE "TWO FOOTED" IE BRAKING AND ACCELERATING AT THE SAME TIME. WE DO NOT DO THAT. WE WERE THEN ADVISED THAT THE SENSORS FOR THE POSITION OF THE BRAKE PEDAL NEEDED TO BE REPLACED THE PART WAS ONLY $11.40 BUT WE WERE CHARGED FOR 2 HOURS OF LABOR! *TR

MY DRIVER SIDE HEADLIGHT HAS BURNT OUT THREE TIMES. I'VE HAD THE BULB REPLACED TWICE AND NOW AM TOLD THAT THE WIRE HARNESS IS BURNT AND MELTED, CAUSING THE SHORTS/BURNT BULBS. LABOR TO REPLACE THIS IS EXCESSIVE, DUE TO THE POOR ACCESS TO THE HEADLIGHT COMPARTMENT. *TR

WHILE DRIVING AT LOW SPEEDS THE POWER STEERING FAILS AND IT IS EXTREMELY CHALLENGING TO COMPLETE TURNS. AS THIS OCCURS RANDOMLY, IT IS IMPOSSIBLE TO PREDICT WHEN THIS WILL OCCUR. NUMEROUS CUSTOMER FORUMS WITH SATURN OUTLOOKS/GMC ACADIA AND BUICK ENCORE INDICATE A PROBLEM WITH EITHER POWER STEERING FLUID, POWER STEERING PUMP OR STEERING RACK. THIS COULD BE EXTREMELY PROBLEMATIC ON WINDING ROADS WITH HAIRPIN CURVES. *TR

I TOOK MY '09 SATURN OUTLOOK TO ROYAL AUTOMOTIVE DEALERSHIP ON 7/2/13 TO CORRECT ANOTHER (NOW THE 4TH) RECALL AND TO HAVE MY STEERING ISSUES CORRECTED. THE POWER STEERING LOCKS UP CONSTANTLY WHEN MAKING TURNS. IT IS VERY DIFFICULT TO MANEUVER AND IS VERY DANGEROUS, ESPECIALLY WHEN TURNING INTO ON COMING TRAFFIC. THE DEALERSHIP TOLD ME THAT THE STEERING NEEDED STEERING GEAR AND PUMP REPLACEMENTS AT A COST OF $1436. AFTER RESEARCHING ONLINE, I FOUND THAT MANY PEOPLE ACROSS THE NATION ARE HAVING THE VERY SAME PROBLEMS YET GM REFUSES TO CORRECT THIS DANGEROUS ISSUE. I SUPPOSED THEY ARE WAITING ON A CLASS ACTION LAW SUIT. AFTER WORKING WITH GM CUSTOMER ASSISTANCE, I AM STILL UNABLE TO GET HENRY PARKER AT ROYAL AUTOMOTIVE IN ALABAMA TO RETURN MY PHONE CALLS. FROM ALL THE COMPLAINTS ACROSS THE NATION, I WOULD THINK THIS WOULD NEED TO BE ANOTHER GM RECALL BECAUSE OF THE HIGH NATURE OF A POTENTIAL LIFE THREATENING SITUATION IN DRIVING THESE CARS. *JB

BOUGHT THIS VEHICLE USED IN NOVEMBER OF 2012. NOTICED THAT THE STEERING WHEEL IS NOISY (A SQUEAKY NOISE). EVENTUALLY WHEN I DO U-TURNS THE STEERING WHEEL GETS STIFF BUT STILL MANAGEABLE TO STEER THE VEHICLE ALTHOUGH IT'S TOTALLY STIFF TO TURN. THEN LATELY MOST OF THE TIME WHEN GOING IN AND OUT OF A PARKING LOT IT SEEMS I TOTALLY LOST THE POWER STEERING OR PERHAPS THE POWER STEERING LOCKS UP BECAUSE IT'S REALLY HARD TO TURN THE STEERING WHEEL. BROUGHT IT TO A FORMER SATURN DEALER AND THEY SAID THE POWER STEERING PUMP AND RACK IS BUSTED AND NEEDS TO GET REPAIRED. THEIR QUOTE TO REPLACE THE PARTS AND LABOR IS ABOUT $1,500. *TR

IN APRIL 2013 THE TRANSMISSION WAVE PLATE WAS REPLACED. THIS IS AUGUST 1ST THE DEALERSHIP CALLS AND THE WAVE PLATE NEEDS TO BE REPLACE AGAIN. BY REVIEWING FORUMS IT SEEMS ALOT OF GM'S TRANSMISSIONS ARE NOT WHAT THEY ARE SUPPOSE TO BE. PLEASE CONSIDER REVIEWING THE TRANSMISSION PROBLEMS, THE VEHICLE ONLY HAS 63000 MILES. WE ARE PAYING THOUSANDS OF DOLLARS FOR THESE VEHICLES AND WE NOT GETTING ANYWHERE OUR MONIES WORTH. I PURCHASED IN MAY OF 2013...POWER TRAIN WARRANTY 5YEARS OR 100000 MILES,COME ON I WAS IN A NO WIN. FOR SURE THANKS IN ADVANCE FOR YOUR CONSIDERATION FOR REVIEW. *TR

WHILE DRIVING HOME AT NIGHT, THE DRIVER SIDE HEADLIGHT WENT OUT. NEXT DAY I BOUGHT NEW LAMPS AND REPLACED BOTH OF THEM BUT THE DRIVER SIDE HEADLIGHT STILL DIDN'T TURN ON. I DID NOTICE A BURNING SMELL COMING FROM THE HARNESS AND LAMP SOCKET ON THE DRIVER SIDE. IT SEEMS THAT THE HEADLIGHT HAD OVERHEATED AND MELTED THE WIRING HARNESS AND SOME OF THE SOCKET ASSEMBLY. AFTER DOING SOME RESEARCH I FOUND THAT MANY PEOPLE HAVE HAD THE SAME ISSUE WITH THESE VEHICLES AND BELIEVE THAT THIS SHOULD BE CONSIDERED A RECALL FOR SAFETY REASONS. THIS COULD POTENTIALLY CAUSE AND ELECTRICAL FIRE OR A SERIOUS TRAFFIC ACCIDENT WHILE DRIVING AT NIGHT. *TR

MY RIGHT FRONT HEADLIGHT WENT OUT. WENT AND BOUGHT A NEW BULB. THAT DIDN'T WORK. REALIZED THAT THE WIRING HARNESS WAS BURNT AND HAD SHORTED OUT. HAVE NOT REPLACED IT YET, BECAUSE THE LABOR INVOLVED REQUIRES MULTIPLE HOURS OF LABOR TO REPLACE. *TR

I HAVE A SATURN OUTLOOK, 2009 MODEL YEAR WITH 15,600 MILES ON IT. AFTER I PARKED THE VEHICLE, I NOTICED A FLUID HAD LEAKED OUT ONTO MY DRIVEWAY. I COULD NOT TELL WHERE THE FLUID WAS FROM, ALTHOUGH I KNEW IT WAS NOT OIL. I SUSPECTED POWER STEERING FLUID OR BRAKE FLUID. I TOOK THE VEHICLE TO A CHEVY DEALER FOR INSPECTION / REPAIR. THE DEALER FOUND THAT THE HOSE WAS LEAKING AT THE CONNECTION TO THE POWER STEERING UNIT. THE DEALER CALLED GENERAL MOTORS AND THEY ( GENERAL MOTORS) AGREED TO PAY FOR THE REPAIR MINUS A $100 DEDUCTIBLE WHICH I HAD TO PAY. I REALLY APPRECIATE THIS GESTURE BY GENERAL MOTORS, HOWEVER, THIS TELLS ME THAT G.M. KNOWS THERE IS A PROBLEM WITH THIS POWER STEERING HOSE ON MANY VEHICLES, AND THEY ARE JUST TRYING TO AVOID A RECALL DUE TO THIS PROBLEM. MAYBE I AM WRONG IN MY ASSUMPTION, BUT I THINK IT IS WORTH LOOKING INTO FOR A POSSIBLE DEFECT IN MATERIAL OR DESIGN ON THIS HOSE OR CONNECTION. THE LEAK HAS GOTTEN WORSE DAILY. IT WAS LEAKING MORE THAN JUST A LITTLE SPOT OVERNIGHT. IT WAS LEAKING ENOUGH TO POSSIBLY EMPTY THE POWER STEERING RESERVOIR (SPELLING?) DURING A LONGER TRIP THAN JUST LOCAL ERRANDS. I COULD NOT FIND THE POWER STEERING UNIT TO CHECK THE FLUID LEVEL ON THIS VEHICLE, SO I DO NOT KNOW FOR SURE IF IT WAS NEARLY TOTALLY EMPTY OR NOT WHEN I TOOK IT TO THE CHEVY DEALER FOR THE NEEDED REPAIR. IF IT WERE TO EMPTY OUT WHILE DRIVING, THE VEHICLE COULD HAVE LOST THE CAPABILITY OF POWER STEERING UNEXPECTED TO THE DRIVER. *TR

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT THE REAR DRIVER SIDE SEAT BELT LOCKING MECHANISM BECAME FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V375000 (SEAT BELT). THE FAILURE MILEAGE WAS 38,000.

I BROUGHT A SATURN OUTLOOK IN 2009 AND HAD NUMEROUS ISSUES SIMILAR TO WHAT HAS BEEN DETAILED IN THIS WEBSITE. - BOTH HEADLIGHTS FAILED TO WORK - ONE COVERED UNDER WARRANTY & COST OF SECOND ONE REIMBURSED BY GM UNDER THE RECALL - STARTER FAILED - COVERED UNDER WARRANTY - FAILED WATER PUMP AT 73K - I PAID FOR REPLACEMENT - STEERING GEAR AND PUMP REPLACEMENT BECAUSE THE STEERING LOCKS UP AT LOW SPEED @ 78K MY THIRD VEHICLE BUT FIRST GM AND THE EXPERIENCE WITH SATURN/GM HAVE BEEN FRUSTRATING. I SEE OTHERS HAVE EXPERIENCED SIMILAR FAILURE ON THIS MODE. DOCUMENTING THESE VEHICLES FOR FUTURE USE OR POSSIBLE HELP FROM GM OR DOT. *TR

11-16-12 REPLACED POWER STEERING COOLER @ 91236 MILES 01-08-13 REPLACED POWER STEERING COOLER PIPE/HOSE--DIAGNOSED AS HIGH PRESSURE PROBLEM @ 91450 MI. 01-28-13 SECURED POWER STEERING FITTING & BLED SYSTEM @ 92694 MI. 02-06-13 REPLACED POWER STEERING PUMP & PURGED AIR FROM SYSTEM @ 92866 MI. 04-02-13 REPLACED POWER STEERING RACK @ 93530 MI. 09-20-13 REPLACED POWER STEERING LOW PRESSURE HOSE (AGAIN) @ 98739 MI. 03-08-14 REPLACED POWER STEERING COOLER (AGAIN!) @ 103187 MI. *TR