2019 Subaru Ascent Complaint Log

Battery drains and goes dead at least once a month. Battery was replaced by dealer and still having battery drain issues.

My fiancé and I driving down my driveway when I noticed my dogs were out, I stopped the car, put in park and got out, closing the door behind me. Unbeknownst to me the driver side impact airbag deployed causing my fiancé to loose hearing temporarily and obviously leaving her in shock. Corporate Subaru Of America did a 4 month investigation and told us we had to have shift a foreign object in the door (which we did not). We asked for a report on what happened and they refused. We asked for them to put in writing the exact words they used when they called us and verbally told us their findings and they refused that as well. My thought is if they have nothing to hide then why can’t we have in writing the exact same thing they told us over the phone.

Please note: I have already had the windshield replaced once. This is the second windshield on this vehicle. My windshield was hit by a rock on the front passenger side and it "spidered" instantly. For the past month it has spidered a little more. After washing my car on 6/21, the spidering has extended across the windshield to the driver's side in the driver's line of sight. Washing my car didn't cause this (nor should it!) because I have driven in the rain for the past month. We have a 2013 Subaru Forester and it just now has a chip that spidered. This is not normal!! Additionally, approximately 2 weeks ago I noticed the front section of my sunroof was cracked and had spidered nearly all the way from back to front of the glass. No chip is apparent. I am paying out of pocket on these repairs because my insurance rates go up when I go through insurance. The price tag for these 2 windows is $1800. This is getting ridiculous!

My wife was pulling into a parking spot at a Safeway in Seattle. The car, instead of stopping, sped up when she stepped on the brakes, slamming into a brick wall. She shifted into reverse, and the car sped backwards, then shifted to drive, and sped forward and slammed into a wall again. She shifted to park and pulled on the parking brake. Then, after 5 minutes with the car off, she drove home without incident and parked, although the car was severely damaged.

Due to an improper program, the CVT chain may slip, resulting in breakage of the chain guide. If the chain guide breaks, fragments of the guide could inhibit the shift select mechanism. If the vehicle continues operation with the drive chain slipping, over time the CVT drive chain could break. No remedy offered/available by manufacturer.

My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. The dealership wouldn’t tell me if this was covered by warranty because they didn’t know. I was at about 65,000 miles and my original warranty had ended. In the end, Subaru replaced my transmission but never gave me a loaner. Subaru also kept saying it would be done soon, but took a week. In the mean time I had to find a way to work, and pay the tow bill. Now, my Subaru Ascent is feeling like it did before, such as hesitation when stepping on the gas. I believe Subaru put in a transmission that was the previous recalled one. I also believe that Subaru lied to me about putting in a brand new transmission. I have tried to make a service appointment for the recall and problems with the transmission, but there are no appointments available. I stopped looking when I got to the bookings that were a year out. No warning lamps before this, just hesitation when stepping on the gas pedal.

The contact owns a 2019 Subaru Ascent. The contact stated that after arriving to his destination from driving and powering off the vehicle, the vehicle failed to restart. The vehicle required a jump start in order to restart. After the restart, the Traction Control and Anti-Collision warning lights illuminated on the instrument panel. The contact notified the local dealer of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 26,000.

2019 SUBARU ASCENT. CONSUMER WRITES IN REGARDS TO SUBARU SAFETY RECALL WRK-21. THE CONSUMER REQUESTED THE USE OF A RENTAL VEHICLE AND STORAGE BE PROVIDED WHILE AWAITING THE RECALL REPAIR COMPLETION. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle would vibrate intermittently when shifting gears. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The failure mileage was approximately 18,000. VIN tool confirms parts not available.

On the week of February 24th, 2022 we had a snow/ice storm that caused significant buildup on my windshield and after clearing it off and running the defrost and I noticed cracking on the windshield. I have heard of several consumers that have had problems with Subaru windshields around the same time (2015-2019) and were having the same cracking issues for the same defrost issue and cracking without cause. Have had the crack since February as the cost of the windshield will be exorbitant due to the eye sight camera and calibration.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

2019 Subaru Ascent with a battery draining for no known reason. Found the lift gate open one evening in the garage when I had not driven the car recently, though had been in the garage and not noticed the issue. Replaced the battery and it was dead within a week. Spoke with a Subaru dealership who denies knowing anything about this issue and stated the diagnostic could take 10-20 hours at over $100.00/hr in certain cases. Really!!!

I have received numerous recalls on this model and failed to receive WUV-07. Now they have sent WRK-21 to replace WUV-07 and tell me the tools and reprogramming should arrive by May and they will contact me again. This is a drive train slippage issue (something I have been complaining about since I purchased the car) and very hazardous. I was planning 2 trips between now and then and I believe Subaru is uniquely slow in fixing this critical issue. Also in an unrelated matter I was forced to put 4 new tires on this vehicle already replacing the original tires after 29,000 miles. I do not believe Subaru did due testing diligence prior to releasing this model for weight/handling/tire strength.

The windshield cracked with no obvious damage. The crack did not start at a chip. Cracked while not driving and no recent rock hits.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist and drifted to the right. The dealer was made aware of the failure but could not duplicate the failure. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,500. VIN tool confirms parts not available.

The contact owns a 2019 Subaru Ascent. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the vehicle. Upon investigation, the contact self-diagnosed that the front struts were faulty. The dealer was made aware of the failure, and the contact was waiting for a callback from the dealer. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The rear struts were previously replaced in 2019 by the dealer. The failure mileage was approximately 43,000.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Subaru Ascent. The contact stated that while accelerating and shifting gears, the transmission was slipping. The contact stated that the vehicle would not immediately accelerate as designed. The cause of the failure was not determined. The contact indicated that the vehicle was serviced under the NHTSA Campaign Number: 21V955000 (Power Train) however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 18,000.

The contact owns a 2019 Subaru Ascent. The contact stated that the front passenger’s and driver’s side doors were difficult to open due to large gaps in the doors caused by improper welding. The contact also stated that an abnormal line had formed on the moonroof without incident while the vehicle was stationary. Upon investigation, the contact discovered NHTSA Campaign Number: 18V508000 (Structure) which she linked to the failure. The dealer was notified of the failure and stated that the cause of the failure was due to human error. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 30,920.

Transmission slipping especially while climbing an incline though it’s happened while on flat surface accelerating

My battery drains rapidly on many occasions, and as you can assume it is never a fun time being stranded. When you own a car this expensive, you expect it to work. We have replaced the battery twice already in our 2019. The car completely shuts down with the drained battery and leaves you stranded and begging for a battery jump. With two kids and being a women this leaves me vulnerable to many dangers. I would say including the time Subaru replaced the battery and the time my husband replaced it, we have lost total power due to this failure a dozen times or more. If I’m loading feed bags or recycling and the trunk is open for more then 30 minutes ,without the car being turned on burning fuel and releasing carbon dioxide into my face, the car will die. I am aware of it’s sensitive battery and try to avoid these situations, BUT it happened again on vacation this weekend prompting me to be quite angry with the car. It is a definite issue with the Subaru its-self and not an error on its humans part. The car battery drains completely because of wiring issues. The defect has cost me over $500 plus hours of stress and anxiety. I’d like to join the class action law suit against Subaru. After reading that they, Subaru corporation, claim no responsibility.

The contact owns a 2019 Subaru Ascent. The contact stated that the driver’s side door window cracked without warning or impact. The vehicle was taken to the local dealer where it was diagnosed and determined that the window needed to be replaced. The vehicle was repaired. The contact stated that 6-months later, while his wife was utilizing the vehicle, she noticed that the front windshield had cracked without impact or warning. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 50,000.

Rear lift-gate (power tailgate hatch) emits an audible constant tone, and will not open. The car can be in park, off, or driving and will not stop the audible tone and the lift gate remains locked closed. You can not unlock the lift-gate by using the door mounted unlock, the rear lift-gate button or by key fob. No matter what the lift-gate will remain in a locked and fixed state. The only (temporary) fix is to manually disconnect the battery terminals and "reset" the car. No warning lights are displayed, dealership is unable to "find" a trouble code or fix. This is an ongoing problem, occurring with intermittent frequency. This is certainly a safety issue, as a rear occupant can be trapped in case of an emergency.

2019 Subaru Ascent purchased new. Auto has about 25,000 miles on it now. When driving at highway speeds the hood vibrates and shakes especially when there is a crosswind. This will damage the latch and cause the hood to fly open when driving at this speed which cold be dangerous. Called two Subaru dealers and they say that is normal. I have owned several cars and this is not normal.

2019 Subaru Ascent purchased new. The car only has about 25,000 miles on it now. I have had several incidents when driving on a curved road about 30 miles an hour the transmission jerks and causes the whole car to shudder abruptly sevral times in a row. Also when backing up and I completely stop the car before putting into drve, it jerks and makes a load noise. I have had the car into the Subaru dealer several times for these drivetrain problems and they say they never made a repair. They say they drove it and did not find the problem. They should have taken the transmission cover off and inpected the transmision chain and componnts. There was a prwvious transmission recall and now another one. Since the dealr allowed this problem to continue the transmission probably has mechanical damge.

My Subaru Ascent 2019 is 2.5 years old. The windshield has developed a crack on its own on a long drive. The crack first appeared at the bottom of windshield near front passenger seat, and has started spreading sideways towards driver side in a zig-zag fashion. It's about 10 inches long now. I called Subaru service center and informed them about the crack. The service center said one of their managers will call me to discuss. I'm waiting for the call. I had a similar random crack appear on the sunroof 6 months after purchasing the car. It also appeared on a long drive. Subaru inspected and initially refused to cover the sunroof under warranty. They later came around and replaced the sunroof on their own and without charge to me.

Steering is so sensitive that it exhausted driver. Lane control is exhausting. Transmission looses power, but mechanics say nothing registering. The car smokes on cold start and white exhaust smells terrible. This is worse in summer when transmission is hot. Hatch can’t be left open when camping because it ran my battery dead. There is no lighting at the back of car and front interior lights, LED, time out.

Sunday, car wouldn’t start. Even though lights and display came on, engine wouldn’t turn over until I got a jump. After car started, center console went black and all infotainment, Bluetooth and rear view camera ceased to work. Drove hour and a half on highway. Monday morning, battery completely dead. Had to jump again. Now, center screen working, but seems to be battery issue. We had similar car starting problems before and replaced battery less than a year ago February 2021!!!

Recently have had issues with the battery. I've had to jump the car 4 times in the last month. The car was purchased in August 2021. I believe the electrical system is draining the battery.

They have not have remedy for a long time!

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving 40 MPH or above, the transmission was slipping. The transmission would then reduce power and regain power and the contact would pull over to reset the vehicle. The contact took the vehicle to the dealer and the vehicle was deemed undrivable. The approximate failure mileage was 18,000. VIN tool confirms parts are not available.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the transmission was jerking and hesitating while driving. The approximate failure mileage was 14,400. Parts distribution disconnect.

The contact owns a 2019 Subaru Ascent. The contact stated that after starting the vehicle and shifting from PARK to DRIVE, the RPM abruptly went up from 1,200 to 4,000. The contact shifted the vehicle into NEUTRAL to check if the accelerator pedal was stuck but found no obstruction to the pedal. The contact restarted the vehicle and slowly drove the vehicle to his residence. The contact stated that the failure persisted. The contact called a local dealer but was unable to schedule a date to have the vehicle diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 47,915.

The contact owns a 2019 Subaru Ascent. The contact stated that while driving at various speeds, the vehicle would hesitate and shudder upon depression of the accelerator pedal without warning. The contact stated that the vehicle would resume normal operation soon after failure. The contact called a dealer and an appointment was made to have the vehicle inspected. The manufacturer had yet to be notified of the failure. The vehicle had yet to be serviced. The failure mileage was approximately 53,000.

The windshield has cracked twice with very small cracks. The second time was within three weeks of having it replaced at the dealer by a 3rd party since the dealer didn’t handle that repair. On this second occasion, I neither saw or heard a rock or chip hit the windshield and yet after a cold night and parking in the garage I came back the next morning and it was there. The second crack doesn’t appear to be from any rock as it is very small and almost at the base where the new windshield was installed — but the dealer is saying they think Subaru may say it is coming from a small mark and then spidered out. I can’t even see how a rock could go ata downward angle to hit down in this area below where the wiper blades rest. I went on the website and there are many many complaints about this new vehicle’s windshield cracking - both from very small objects and on its own. I already had a transmission replaced on warranty and several other problems- as mine was the first 2019 Ascent sold in Columbia, MO. In short, these windshields have been the subject of a class action and they are defective and unsafe.

Left tailgate open for ~5 hours and the parasitic draw of that action left our battery dead. We were stranded in the middle of nowhere and had to get the battery jumped. After getting jumped... our electronics, especially the safety systems were no longer operable.

The battery drains prematurely. I have been stranded waiting for 3 + hours for roadside assistance due to dead batter 3 times in December 2021. The dealer told me that due to the number of computers in the 2019 Subaru Acsent that it had to be driven at least twice a week to avoid this problem. The dealer had to replace the battery under the warranty because it burned up when they tried to charge it. touring sub

I have reported to dealership in Edinburg Tx that the head lights dem at night. Dealership claims is normal for lights to dem. Now, the battery is dead. It won’t start. On 11-19 I arrived from Disney at the Airport only to experience that my 2029 Ascent didn’t start. I called road side assistance it it would take about an hour to come jumó start me. I went with a helper to get some cables and started my vehicle. I called the dealer and I was told to bring the Ascent until December 1. That’s the date that dealer could check my vehicle. I’m home and the and I can’t get an answer if my batter has warranty. I’ll keep calling. Bad service from dealership to Roadside service.

The Subaru Ascent I purchased in January 2019 failed to start on November 13th, 2021., with about 17100 miles! I contacted the dealer who asked me to Subaru roadside assistance to have the vehicle towed to the dealer. The dealer diagnosed the problem as a dead battery and replaced the battery. I had used the rear power liftgate the previous night to remove groceries. The premature failure of the Subaru Ascent battery represents a serious risk of leaving owners stranded away from home.

The contact owns a 2019 Subaru Ascent. The contact stated while entering the vehicle, he noticed the front windshield was cracked on the passenger’s side. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 31,040.

My car battery went dead and I was unable to start the car. I was camping and fortunately the ranger had a battery jump box. There was nothing wrong with the battery. When I returned I asked the dealer about it and was told these new cars have so many things that need battery power and we must have opened the doors too many times. On 12/27/2021, I decided to purchase a new battery plus the portable jump box because I frequently hike and camp in places far from phone signal and didn't want this happening again. Next camping trip it happened twice. We made sure to keep the doors shut to keep interior lights off and turned the light off when the rear gate was open. The jump box was a life saver as again we needed to jump the car. Then next day as the car sat with all the doors closed, I started hearing beeping sounds almost like an SOS. Lights flashed. The car beeped more and more. We tried starting it to no avail. Luckily, we were able to charge the jump box and successfully start the engine again. This vehicle was made for an active outdoor life style. It is a safety factor to not be able to start your car.

I have a 2019 Subaru Ascent and my battery has died 3 times now. The first time was on May 2019 and the car would not start. I had to get it jump started by AAA and drove to the dealer where they ended up replacing the battery. The liftgate had somehow been triggered while in my garage and did not fully close and drained the battery. At the time it was suspected I had accidentally hit the FOB to trigger the liftgate to open but that never happened before and has ever happened since. Then in April 2020 car wouldn't start again. Car was jumped by AAA but when I attempted to drive to dealership it died again and had to get a tow truck to bring car to dealer. Battery was tested but not replaced. Dealer said I was not driving car enough (not driving at all during the pandemic) and needed to get a battery maintainer for battery which I did. I used battery maintainer when I was not driving the car regularly and car was fine until Oct 14, 2021. We had been driving car regularly for month so we were not using the battery maintainer as we thought the battery would be charged through the regular driving. But on Oct 14 the car would not start and when I tried to start it, all the dashboard and exterior lights were flashing. Plugged in the maintainer and after several hours the liftgate started beeping and then the front of the car started beeping. I had car towed to dealer and they replace battery again and also changed the power liftgate module to stop the drain on battery if door is open for more than 20 minutes.

The backing camera won’t come on when I’m baking and if there is cars it won’t beep, the apps on the screen won’t display and console screen is not operational at all not even for the radio.

I chose electrical problem above, however to be specific, the issue is with the battery life. I’ve read numerous complaints online of other customers of Subaru outback and Ascent, and they are reporting the same issues that I am having. Premature battery drain. I am not misusing the car at all. This is happening with normal usage of the car. I have been left stranded in several places because of this issue. It’s gotten to the point where I had to purchase an electric charger to carry around with me. The last battery that was purchased for the car last year is now completely dead. It is ridiculous to have this amount a batteries replaced in such a short period on a newer model car. My car is only three years old. This is the third battery that I am replacing. I cannot count the number of times happen to me. So the date below will be the most current date when the battery died. The worst part is, Subaru knows about the issues, but they just keep giving me excuses for why it’s dying. Furthermore, they keep replacing it with the same type of battery. It’s not just me. These complaints are numerous throughout the Subaru ascent owners that I read online.

Front brakes squealing at low speed stops. This was confirmed at the dealership when pulling into the service department. And, severe vibration and shuttering in the steering wheel and break pedal when applying brakes at high speeds. This could not be replicated at the dealership. Dealership inspected front brakes and 're surfaced front rotors twice during same visit. Same symptoms still occur. No visual early warning signs are or were present.

Trying to pass an 18-wheeler on PA Turnpike. Weather 68-degrees, sunny day, no precipitation. When accelerating, the vehicle began shaking. There was a stutter in engine, shaking the vehicle. Suddenly a loud bang jolted the car and the Crash avoidance system applied breaks (I was the left passing lane, at a speed of 70 mph, with more than a dozen vehicles close behind). Emergency collision warning, EyeSight warning, check engine, RAB, and numerous dash error alterts illuminated. The parking brake turned on and off without human intervention (it's computer-controlled). The engine shut off and a multiple car fishtail began behind me. Fortunately, no one was hurt. I put the car in Neutral, lurched to the side of the road, and called OnStar. Calls to the dealer have not been returned. I drive elementary children to scouts and sporting events. I can't imagine the horror had they been harmed or worse.