2014 Subaru Crosstrek Complaint Log

I HAVE A 2014 SUBARU CROSSTREK (14K MILES) AND MY STEERING WHEEL WILL FEEL LIKE IT LOST CONTACT (DEAD SPOT) WITH THE STEERING RACK FOR A SECOND OR TWO. THE PROBLEM IS INTERMITTENT AND I CAN'T REPRODUCE FOR THE DEALER SERVICE TECHS. AT TIMES GET FUNKY VIBRATIONS LIKE A STRUT BOUNCE FROM THE LEFT FRONT WHEEL OR EXCESSIVE SIDE TO SIDE YAW MOTION AND THEN STEERING WHEEL ROCKS (LEFT TO RIGHT), THE ELECTRIC STEERING FEELS LIKE IT WANTS TO ADJUST AND THEN GOES NUMB (NO ROAD FEELING) AND RECOVERS, NEVER ANY ERROR DASH LIGHT OR CODE. THE CAR HAS BEEN TO THE SUBARU DEALER WHERE I BOUGHT THE CAR TWICE WITH NO TROUBLE FOUND. A SECOND DEALER TOOK THE CAR FOR A TEST DRIVE AND DID NOT REPRODUCE THE PROBLEM, I WAS TOLD THAT WITHOUT A TROUBLE LIGHT OR CODE THEY MAY NEVER FIND THE PROBLEM. A THIRD SUBARU DEALER GOT ALL ANTSY WHEN I TOLD THEM THE PROBLEM (LIKE IT IS A KNOWN ISSUE) AND MADE ME OUT OF THE SERVICE AREA BY YELLING, THEY DID NOT HAVE TIME OR TECHS TO TROUBLE SHOOT THIS PROBLEM. I CONTACTED SUBARU OF AMERICA AND GOT A COMPLAINT TICKET ON FILE (1-8235180260). I FIND IT ODD THAT A MODERN CAR WITH ELECTRONIC (ELECTRIC) STEERING SYSTEM HAS NO STRESS TEST DIAGNOSTICS OR A FAIL SAFE TO PREVENT THE DRIVER FROM LOOSING CONTROL. BESIDES THIS INTERMITTENT STEERING ISSUE AND THE BAD SUBARU DEALER SERVICE NETWORK, THE CROSSTREK IS ALSO SCARY TO DRIVE IN HIGH WINDS. *TR

THIS HAPPENED ON 2/26/2014: I WAS DRIVING MY HYBRID CROSSTREK THIS MORNING ON THE INTERSTATE. I HAD BEEN ON THE ROAD ABOUT 20-25 MINUTES. I HEARD A LOUD BANG AND HAD GLASS ALL OVER ME. I PULLED OVER TO THE SIDE OF THE ROAD QUICKLY. THANKFULLY MY GRANDSON OR ANOTHER PASSENGER WERE NOT WITH ME AS THEY WOULD HAVE HAD GLASS ALL OVER THEM TOO.

1. VEHICLE MANUFACTURES ARE ADVERTISING ELECTRONIC SAFETY EQUIPMENT AS SELLING POINTS 2. THERE IS GENERAL RECOGNITION OF THE DANGER OF USING HAND HELD CELL PHONES 3. THE ISSUE IS PREPROGRAMMED PHONE NUMBERS SOMETIME WORK & SOMETIME GIVE THE MESSAGE "THIS FUNCTION IS NOT AVAILABLE WHILE VEHICLE IS IN MOTION" -CONFIRMED BY SUBARU EMPLOYEE 3/21/2014- 4. KERBECK SUBARU SERVICE MANAGER SAID " SORRY THAT IS THE WAY IT IS" 5. SUBARU RADIO CM631 WHICH IS CLARION PF 3391A-A

BRAKE LIGHTS MAY NOT ILLUMINATE.