2018 Subaru Forester Complaint Log

I WAS DRIVING ON I-95 IN FAIRFIELD CT AND STARTED TO ACCELERATE TO MERGE WITH TRAFFIC WHEN MY CAR STARTED TO RACE. I IMMEDIATELY TRIED TO BRAKE, I NEEDED TO PRESS VERY HARD ON THE BRAKE PEDDLE FOR THE CAR TO STOP ACCELERATING. AS SOON AS I TOOK MY FOOT OFF THE BRAKE, THE CAR ACCELERATED AGAIN AT A VERY HIGH SPEED. WHEN I WAS BRAKING, I COULD NOT CONTROL THE BRAKE SPEED, IT SEEMED LIKE THE CAR WAS SHUTTING OFF SO I REMOVED MY FOOT FROM THE BRAKE. THIS HAPPENED FOUR MORE TIMES UNTIL I WAS ABLE TO GET OVER TO AN OFF RAMP AND SHUT THE CAR DOWN. THE CAR SMELLED LIKE SOMETHING BURNING. I HAD THE CAR TOWED TO SUBARU DEALER.

TL* THE CONTACT OWNS A 2018 SUBARU FORESTER. WHILE DRIVING APPROXIMATELY 80 MPH, THE VEHICLE SUDDENLY LOST ENGINE POWER. THE VEHICLE WAS COASTED TO AN EXIT RAMP. THE CONTACT STATED THAT THE ENGINE WAS STILL IDLING EXTREMELY LOW AND THE VEHICLE WAS TURNED OFF AND RESTARTED. RIMROCK SUBARU (324 S 24TH ST W, BILLINGS, MT 59102, (406) 651-5200) REPLACED THE FUEL PUMP AND FUEL PUMP CONTROL MODULE; HOWEVER, THE FAILURE CONTINUED. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER AND OFFERED A TRADE-IN FOR A 2018 SUBARU OUTBACK. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,200. **TR *JB

FOR 2 MONTHS SINCE MAY 19, 2018, THE AIRBAG WARNING SENSOR LIGHT GOES ON MY DASHBOARD WHILE DRIVING AND THE PASSENGER AIRBAG 'OFF' WARNING LIGHT ALSO GOES ON ' SEE ATTACHED PHOTO. THIS OCCURRENCE HAPPENS ALMOST EVERY TIME I DRIVE MY VEHICLE. I BROUGHT THE VEHICLE TO THE DEALER TWICE FOR REPAIR BUT THE PROBLEM STILL EXISTS. SUBARU ' STARLINK PROGRAM HAS NOTIFIED ME WITH NUMEROUS EMAILS THAT I SHOULD HAVE THIS SERIOUS SAFETY ISSUE FIXED AS SOON AS POSSIBLE. AFTER NOT RECEIVING ANY SATISFACTION FROM THE DEALER, I CALLED AND WRITTEN TWICE TO SUBARU USA HEADQUARTERS IN CHERRY HILL, NJ EXPLAINING THIS SERIOUS SAFETY ISSUE OF HAVING NO ACTIVE PASSENGER AIRBAG WHILE DRIVING. THEY STATED THAT A PART HAS TO BE ORDERED TO REPAIR THIS SERIOUS ISSUE BUT IT HAS NOW BEEN 4 WEEKS SINCE MY INITIAL CALL TO HEADQUARTERS WITH NO RESULTS. I FEEL THAT THEY ARE STALLING AS THERE MAY NOT BE AN EASY FIX AVAILABLE. I'M EXTREMELY CONCERN TO DRIVE THE VEHICLE WITHOUT AN ACTIVE PASSENGER AIRBAG PROTECTION FOR THE SAFETY OF MY WIFE IF WE WERE IN AN ACCIDENT AND THERE WAS NO AIRBAG DEPLOYMENT.

WINDSHIELD CRACKED PREMATURELY AT FIRST FEW MONTHS OF CAR BEING PURCHASED NEW.

2018 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO BRAKING ISSUE. *LD THE CONSUMER STATED THE BRAKE PEDAL BECAME SPONGY/MUSHY AFTER DRIVING SEVERAL MILES. THE PEDAL WOULD CONTINUE TO TRAVEL TO THE FLOOR AFTER BEING DEPRESSED. *JS THE CONSUMER STATED THE MANUFACTURER AND DEALER WERE NOTIFIED. THE DEALER STATED THE VEHICLE WAS OPERATING AS DESIGNED. THE CONSUMER WAS UNSATISFIED WITH THIS RESPONSE. *JS

FRONT PASSENGER SEAT AIRBAG SENSOR BEGAN NOT RECOGNIZING PASSENGERS SITTING IN THE SEAT SHORTLY AFTER PURCHASING MY BRAND NEW 2018 SUBARU FORESTER. THIS STARTED OCCURING WHILE DRIVING, TURNING OFF AND ON. AFTER A WHILE, IT COMPLETELY STOPPED RECOGNIZING ANY PERSON SITTING IN THE SEAT EVEN AFTER ONLY JUST TURNING THE CAR ON. THE DEALERSHIP REPLACED IT SINCE IT WAS IN THE WARRANTY PERIOD BUT BLAMED US FOR IT MALFUNCTIONING SAYING THAT WE MUST HAVE GOTTEN THE SEAT WET, CAUSING THE SENSOR TO FAIL. WE TOLD THEM THAT WE HADN'T EVER GOTTEN THE SEAT WET. ONE YEAR AND 3 MONTHS AFTER WE'D GOTTEN OUR FORESTER BACK FROM THE DEALERSHIP AFTER THE AIRBAG SENSOR REPAIR, A PASSENGER THAT SAT IN THE SEAT BROUGHT TO OUR ATTENTION THE FACT THAT THE PART OF THE SEATBELT THAT SITS TO THE LEFT OF THE FRONT PASSENGER SEAT WAS LOOSE. WE TOOK IT TO THE SAME DEALERSHIP AGAIN AND THEY TOLD US THAT THE TECHNICIAN HAD REINSTALLED THE SEAT BELT INCORRECTLY AFTER THE AIRBAG SENSOR REPAIR AND THAT IT WAS MISSING A PART AND THAT'S WHY IT WAS LOOSE AND NOT ANCHORED PROPERLY. THEY WERE ORDERING THE PART AND IT WOULD ARRIVE WITHIN A WEEK. WHEN WE RETURNED A WEEK LATER THEY INFORMED US THAT THEY ORDERED THE WRONG PART AND NOW WE'D HAVE TO WAIT ANOTHER WEEK FOR THE SEAT BELT TO BE ANCHORED PROPERLY. STILL WAITING FOR THE CORRECT PART TO ARRIVE FOR THE SEAT BELT TO BE ANCHORED PROPERLY.

I have had numerous times that my car would not start because the battery was dead. I upgraded my battery at purchase because I had the dealer install a remote start. Within a few months my car was completely dead and had to be towed to the dealer, 2.5 hrs away. Subaru replaced the battery with the biggest battery that would fit. The next winter, the same dead battery issues happened. It was suggested that I get a car starter jump pack, to keep on hand, which I used often. Then the battery stopped holding charge for even four days. So they recommended that I get a Trickle charge battery tender, so I did. The dealer thought it might be the remote starter, and replaced that. So far, it has been okay, but it is warmer weather now too. They also recommended that I keep the battery tender plugged in all time, year round, which seems crazy for a new car. I tried several times and ways to download my invoices showing these repairs. All failed.

2018 SUBARU FORESTER 2.5I AUTOMATIC CVT: DEFECTIVE LOW GEAR - SAFETY ISSUE. 21 DAYS AFTER PURCHASE TOOK IT TO DURANGO COLORADO MOUNTAINS, PUT IT IN LOW GEAR BEFORE DESCENDING AND THE LOW GEAR NEVER KICKED IN TO SLOW THE VEHICLE DOWN. STOPPED MULTIPLE TIMES TO RE-ATTEMPT AND LOW GEAR FAILED EACH TIME. I DARED ONLY 40MPH ON THE GRAVELLY SWITCHBACKS. MANUFACTURER & DEALER REFUSED TO ACKNOWLEDGE DEFECT EVEN THOUGH I RECORDED ANOTHER INSTANCE ON TEXAS HILLS. MECHANIC SHOP IN THE AREA SAID THAT THE CAR HAS NO LOW GEAR FAILURE LIGHT SO DIAGNOSTIC MACHINES WILL NEVER BE ABLE TO PICK UP A CODE THAT DOES NOT EXIST. THE MANUFACTURER REFUSED TO FIX ISSUE AND DEALER SAID DIAGNOSTIC MACHINE DID NOT FIND ANYTHING. I GAVE BOTH THE VIDEO OF LOW GEAR FAILURE AND A JAPANESE & USA ARTICLE ON HOW LOW GEAR WORKS. I OFFERED EVEN EXCHANGE FOR A MANUAL PREMIUM. NO RESOLUTION.

WHEN DRIVING FORWARD ON LEVEL ROAD, THE VEHICLE DRIFTS OR GOES TO THE RIGHT. I MUST KEEP TURNING THE STEERING WHEEL TO THE LEFT TO CORRECT THIS PROBLEM. I NOTICE WHEN THE VEHICLE DRIFTS TO THE RIGHT SIDE, STEERING WHEEL MAINTAINS A CENTERED POSITION.

SINCE I PURCHASED MY VEHICLE IN 2018, WHEN I'M DRIVING ON THE FREEWAY AT A SPEED BETWEEN 65 TO 70 MY TIRES FEEL UNBALANCED. SOMETIMES IT FEELS LIKE MY CAR IS SWERVING AND IT FEELS LIKE IT'S HARD TO CONTROL THE CAR .

SUNDAY APRIL8 2018, THE 'EYESIGHT' WHICH IS A SAFETY DEVICE WAS POSSIBLY TURNED OFF REMOTELY, THUS RENDERING THIS SAFETY DEVICE INOPERABLE AND COULD CAUSE THE VEHICLE TO GET INTO AN ACCIDENT WITHOUT ANY WARNING, THE SAFETY DEVICE WARNS YOU IF YOU CROSS OVER THE CENTER OR SHOULDER TRAFFIC LINE. THIS IS THE SECOND TIME IT HAPPENED AND WAS REPORTED TO FCC, SUBARU AND THEIR DEALERSHIP. I HAVE AN IDEA WHO'S BEHIND THIS DANGEROUS MANIPULATION BUT I DON'T HAVE THE TALENT OR RESOURCE TO PROVE IT.

I HAVE HAD THIS CAR SINCE APRIL 2018. DURING MY FIRST WEEK OF OWNERSHIP A SMALL ROCK HIT MY WINDSHIELD WHILE DRIVING ON THE HIGHWAY AND PUT A CRACK IN IT I GOT REPAIRED. I'M CONSTANTLY GETTING CHIPS. I AVOID DRIVING BEHIND SEMIS AND OTHER LARGE TRUCKS.I HAVE BEEN READING THAT THIS IS A VERY COMMON PROBLEM WITH LATE YEAR SUBARU'S. I FEEL SUBARU NEEDS TO IMPROVE THE QUALITY OF GLASS THEY USE. I WANT MY EXPERIENCE WITH SUBARU DOCUMENTED. HOPE SOMETHING CAN BE DONE. I'VE NEVER HAD SUCH A BRITTLE WINDSHIELD BEFORE.

THE CAR WILL PERIODICALLY STALL FOR A SECOND OR TWO ON OCCASSIONS WHEN STARTING OUT AND THEN ACCELERATE WITH A JOLT. WHEN IN TRAFFIC THIS IS UNACCEPTABLE. I UNDERSTAND THIS MAY BE COMMON WITH CVT TRANSMISSIONS. IF THAT IS THE CASE I QUESTION WHY THEY ARE ALLOWED ON THE ROAD. I WLL NOT PURCHASE ANOTHER SUBARU OR ANY OTHER CAR WITH A CVT.

OUTSIDE TEMPERATURE READINGS ARE BETWEEN 3-7 DEGREES OFF. DEALER SAYS THAT IS NORMAL. AN I TO ASSUME THE TIRE PRESSURE, ENGINE COOLANT TEMPERATURE AND OIL PRESSURE GAUGES ARE ALSO OFF ?

THE WINDSHIELD IS PITTED AND CRACKED I FIRST NOTICED THE PITTING IN 03/2018 AND IT IS CONTINUALLY GETTING WORSE. THE WINDSHIELD NOW NEEDS TO BE REPLACED AS IT HAS A HUGE CRACK IN IT!

PAGE 9-6 FIGURE 8 OF THE OWNERS MANUAL SHOWS HOW TO PLACE THE JACK ON THE FRAME TO RAISE THE CAR TO CHANGE A TIRE. THE PROBLEM IS THAT WHEN YOU REEF DOWN ON EITHER LOOSENING OR TIGHTENING THE TIRE, THE CAR WILL ROCK EITHER FORWARD OF BACKWARDS AND SLIDE OFF OF THE JACK. THE CAR WILL THEN FALL FORWARDS OR BACKWARDS DROPPING THE CAR TO THE GROUND, POTENTIALLY INJURING THE PERSON CHANGING THE TIRE. THE CAR FELL TWICE WHEN I WAS TRYING TO CHANGE THE TIRE. THIS CAN BE EASILY RESOLVED BY HAVING A JACK THAT FITS SNUGLY WITH THE MOUNT POINTS ON THE CAR SO THAT THERE IS NO POSSIBILITY OF THE CAR MOVING AS THE PERSON IS TIGHTENING OR LOOSING THE LIRE LUG BOLTS. THE CAR WAS IN PARK WITH THE HAND BRAKE SET, YET WILL STILL MOVE SLIGHTLY AS THE PERSON PRESSES HARD ON THE LUG WRENCH. THE CAR COULD FALL ONTO THE PERSON EITHER INJURING THEM OR TRAPPING THEM UNDER THE CAR. THE CAR NEEDS TO COME WITH THE CORRECT JACK, WHICH WOULD SOLVE THIS PROBLEM. PHOTO 109 SHOWS HOW THE JACK IS TOO NARROW FOR THE SLOTS ON THE FRAME, THE JACK HEAD SHOULD BE ABOUT A HALF INCH WIDER TO FIT SNUGLY WITH THE CAR FRAME. FILE 105 SHOWS HOW CLOSE THE JACK HEAD WHEN CENTERED IS NEXT TO THE FRAME SLOTS.

TL* THE CONTACT OWNS A 2018 SUBARU FORESTER. WHILE DRIVING 20 MPH IN STOP AND GO TRAFFIC, THE VEHICLE JERKED AND DECELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JOHNSON SUBARU OF CARY (5010 OLD RALEIGH RD, CARY, NC 27511, (833) 287-8912) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000. THE VIN WAS NOT AVAILABLE.

THE EYESIGHT HAD BEEN MANIPULATED TO A WARNING EVEN WHEN THERE'S NO OBSTRUCTION WHILE DRIVING FORWARD, WHILE BACKING UP IT GIVES A WARNING THAT SOMEONE OR A VEHICLE IS ADJACENT TO MY CAR. THESE ARE JUST A FEW OF THE PROBLEMS I ENCOUNTER. I HAVE AN IDEA WHO'S BEHIND THIS. BUT I CANNOT PROVE IT. SOMEONE VERY KNOWLEDGEABLE IN COMPUTER SECURITY WITHIN MY VICINITY. IT COMPROMISES THE SAFETY FEATURE OF THE CAR WHILE DRIVING AND EVEN BACKING UP IN MY GARAGE.

THE SPEEDOMETER INFORMATION IS VERY DIFFICULT TO SEE IN SUNNY DAYLIGHT. NUMBERS ARE "RED". IF "POLARIZED" OR REGULAR SUN LENSES ARE USED, (INFO. (NUMBERS) CAN NOT BE READ. 2019 MODELS, THE SPEEDOMETER IS CHANGED, WITH "WHITE" CHARACTERS. FINALLY SUBARU GOT THE MESSAGE. IT IS CRITICAL TO BE DRIVING AND YOU CAN NOT SEE THE SPEED THAT YOU ARE DRIVING !

The passenger airbag is disabled when my light weight wife is riding in our 2018 Subaru Forester. There is a recall for this issue including 2018 models but it looks like Subaru thinks the fault is caused by heated seats. We don't have heated seats - so maybe that's why our VIN doesn't register ??? However it is definitely a safety problem that Subaru must fix. I don't want to get embroiled in a lawsuit if my wife ends up injured in an accident.

WHEN ATTEMPTING TO ACCELERATE TO MAKE A LEFT-HAND TURN THE CAR STOPPED - THE ENGINE WOULD NOT GET ABOVE IDLE, EVEN WHEN THE ACCELERATOR WAS PRESSED TO THE FLOOR. THE CAR STOPPED IN ONCOMING TRAFFIC. IT DID ACCELERATE AFTER COMPLETELY REMOVING PRESSURE FROM THE PEDAL AND PUSHING IT PARTIALLY DOWN AGAIN IT BEGAN TO PICK UP SPEED.

BRAND NEW VEHICLE. DRIVING ON AN INTERSTATE AT 55MPH AND MADE A SLIGHT LEFT TURN AT A BEND IN THE ROAD, WELL WITHIN THE CLEARLY PAINTED LANE MARKERS. CLEAR WEATHER, TEMP ABOUT 50 DEGREES F. HEARD ONE BEEP AND LOST CONTROL OF THE STEERING FOR A SECOND WHILE THE CAR STEERED ITSELF SLIGHTLY LEFT. MY HANDS WERE ON THE STEERING WHEEL AND I WAS ACTIVE OPERATING THE VEHICLE. STARTLING! HAPPENED TWO MORE TIMES. TOOK IT TO A DEALER AND HE EXPLAINED THAT I MIGHT NOT BE USED TO ELECTRONIC STEERING. THE SAME DAY, ON A TWO LANE ROAD AT 35 MPH, AT A SLIGHT LEFT BEND IN THE ROAD, ONE BEEP AND LOST STEERING FOR ABOUT A SECOND BUT ENOUGH TO TAKE THE VEHICLE TO THE EDGE OF THE SHOULDER. I WAS STARTLED AGAIN AND TURNED SHARP LEFT, CROSSING THE DOUBLE YELLOW LINE INTO THE ONCOMING LANE. FORTUNATELY, THERE WERE NO VEHICLES IN THE LANE. THE CULPRIT SEEMS TO BE THE "LANE KEEP ASSIST" FEATURE OF THE EYESIGHT SYSTEM WHERE THE VEHICLE'S COMPUTER TAKES OVER CONTROL IF IT DETECTS A LANE DEPARTURE UNDER CERTAIN CONDITIONS. OBVIOUSLY, IT IS NOT FUNCTIONING CORRECTLY AND COULD HAVE CAUSED AN ACCIDENT OR WORSE. TURNED LKA OFF.

TL* THE CONTACT OWNS A 2018 SUBARU FORESTER. WHILE DRIVING OVER 40 MPH, THE VEHICLE SHOOK VIOLENTLY AND VIBRATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (SUBURBAN SUBARU, 1821 MAPLELAWN DR, TROY, MI) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS CAUSED BY A BUILD UP OF DIRT AND DEBRIS IN THE WHEELS AND WHEEL WELLS. THE CONTACT WAS ADVISED TO POWER WASH THE WHEELS AND WHEEL WELLS TO PREVENT THE FAILURE FROM RECURRING. IN ADDITION, THE ENGINE IDLED WHILE THE VEHICLE WAS ON A SLIGHT INCLINE. SUDDENLY, THE ENGINE BEGAN TO REV HIGH AND THE VEHICLE ERRONEOUSLY DROVE FORWARD. THE FAILURE OCCURRED AS THE DRIVER WAS GETTING BACK INTO THE VEHICLE AND THE ACCELERATOR PEDAL HAD NOT BEEN DEPRESSED. ON SEVERAL OCCASIONS, WHILE ON A SLIGHT INCLINE WITH THE ENGINE IDLING, THE VEHICLE WOULD SUDDENLY ROLL BACKWARDS ONCE THE BRAKE PEDAL WAS RELEASED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO FOUND NO FAILURES WITH THE VEHICLE. THE MANUFACTURER WAS INFORMED OF THE FAILURES AND DID NOT ASSIST. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,500. *TT CONSUMER STATED VIOLENT VIBRATION AND SHAKING AT 45MPH OR GREATER ESPECIALLY IN WINTER MONTHS WITH SNOW AND MUD BUILD UP. AUTOMATIC BRAKES SLAM FREQUENTLY WHEN IN REVERSE. WHILE AT A STOP SIGN, WHEN CAR IS IN DRIVE ON AN INCLINE ENGINE STARTS REVVING. VEHICLE WENT BACKWARDS WHILE FOOT WAS ON THE BRAKE. UPDATED 11/19/18*JB

SUN GLARE THAT BLINDS THE DRIVER WHEN SUN REFLECTS OFF THE SOUND SYSTEM SCREEN WHILE DRIVING.

TL* THE CONTACT OWNS A 2018 SUBARU FORSTER. APPROXIMATELY ONE MONTH AFTER PURCHASING THE VEHICLE, A CRACK SUDDENLY APPEARED IN THE WINDSHIELD. AFTER HAVING THE WINDSHIELD REPLACED WEEKS LATER, ANOTHER CRACK WAS PRESENT AFTER A SMALL PEBBLE MADE CONTACT WITH THE WINDSHIELD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (DAY APOLLO SUBARU IN MOON TOWNSHIP, PA) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.

THERE HAVE BEEN SEVERAL TIMES THAT THE CAR WILL NOT LOCK DUE TO A TYPE OF TRIP OR WIRING WITH THE LOCKING SYSTEM. WHILE THE CAR IS TURNED OFF AND STATIONARY, RIGHT BEFORE LOCKING THE DOOR, THERE IS A CLICKING SOUND AND THE DRIVER'S SIDE DOOR LIGHT FLASHES. THE DRIVER'S SIDE DOOR IS CLOSED, EVEN IF THE ELECTRICAL SYSTEM ACTS LIKE IT IS TRYING TO CLOSE THE DOOR. THIS PREVENTS THE CAR FROM LOCKING, DUE TO SOME TYPE OF TRIP IN THE DOOR SENSOR. IT MIGHT BE A TRIP BETWEEN THE KARR ALARM SYSTEM AND THE DOOR SENSOR INSTALLED IN THE CAR. I'VE ATTEMPTED TO REPAIR OR RESOLVE THIS SINCE I BOUGHT THE CAR AND IT IS HAS YET TO BE REPAIRED.

The contact stated that his girlfriend owns a 2018 Subaru Forester. The contact stated that when the vehicle was purchased, the front windshield seal dislodged and was visible by the dashboard. The contact stated that the seal should not be visible. The dealer was contacted and stated that they could not repair the windshield. The contact stated that a rock recently struck the windshield and a spider crack appeared; starting where the seal was not properly seated. The contact stated that the vehicle was not diagnosed or repaired as he was awaiting an appointment with the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 5,000.

THE SUBARU (NAV) NAVIGATION SYSTEM IS DANGEROUS AND SHOULD NOT BE USED. IT GIVES YOU NO ADVANCE WARNING OF UPCOMING HIGHWAY EXITS OR UPCOMING TURNS. THE NAV SYSTEM WILL EASILY BE THE CAUSE OF SEVER LIFE THREATENING ACCIDENTS DUE TO ITS POOR OPERATIONAL ABILITY TO SAFELY GIVE CLEAR INSTRUCTIONS IN ADVANCE OF THE ACTUAL DIRECTION. I AM AN EXPERIENCED USER OF OTHER NAV SYSTEMS AND CAN HONESTLY TELL YOU THAT THE ONE IN THE SUBARU IS WORTHLESS.I LOVE THE CAR BUT HATE THE NAV SYSTEM!

WHILE DRIVING AT 60 MILES AN HOUR ON A 4 LANE HIGHWAY, I WAS GOING AROUND A SLIGHT CURVE WHEN THE LANE ASSIST CAME ON. I WAS IN THE LEFT LANE AND NOT NEAR THE LEFT LINE IN ROAD, BUT CENTERED IN THE MIDDLE OF LANE. I HEARD ONE BEEP AND THEN THE STEERING WHEEL BECAME VERY LOOSE IN MY HAND AND IT TOOK ME A FEW SECONDS TO GAIN CONTROL OF THE STEERING WHEEL. THIS ALSO HAPPENED WHILE GOING ON A SLIGHTLY CURVED CITY STREET GOING ABOUT 40 MILES AN HOUR. IT SCARED THE DICKENS OUT OF ME AS IT WAS NOT WHAT I EXPECTED THE LANE ASSIST TO DO. I WENT BACK TO DEALERSHIP AND TOLD THEM ABOUT THE STEERING AND THEY SAID I JUST NEEDED TO GET USED TO HOW THE ELECTRIC STEERING WORKED. AFTER IT HAPPENED A COUPLE MORE TIME I MADE APPOINTMENT FOR SOMEONE TO TAKE A TEST DRIVE. THE TECHNICIAN FELT A SLIGHT SWAYING BUT SAID IT WAS THE TYPE OF STEERING OF THE LANE ASSIST. HE SUGGESTED I TURN IT OFF AND NOT USE IT FOR A WHILE AND SEE HOW CAR THEN HANDLED. THE TECHNICIAN FILED CASE # 26296330423, NO PROBLEM FOUND WITH VEHICLE, SYSTEM IS OPERATING AS DESIGNED, NO REPAIR ATTEMPT PERFORMED. (EQMR WAS ALSO FILLED OUT AND SUBMITTED.) I HAVE NOT DRIVEN MY FORESTER WITH THE ASSIST ON SINCE THIS HAPPENED. I HAVE NOT HAD THIS LOOSE WHEEL STEERING HAPPEN AGAIN. I AM CONVINCED IT IS THE LANE ASSIST AND FEEL IT IS NOT WORKING PROPERLY IN MY VEHICLE. I WILL PROBABLY NEVER USE IT AGAIN. LANE DEPARTURE IS FINE, DOES WHAT IT'S SUPPOSED TO DO. I HAVE NO COMPLAINTS WITH THE DEALERSHIP OR THEIR TECHNICIAN, THEY WERE VERY THOROUGH AND KIND. THIS LANE ASSIST IS JUST AN ASPECT OF THIS SAFETY TECHNOLOGY THAT I DON NOT LIKE HOW IT WORKS. OR IS THERE SOMETHING WRONG WITH IT IN MY CAR THAT THIS HAS NOT HAPPENED TO OTHERS YET? I DO UNDERSTAND HOW LANE ASSIST WORKS, I DID TEST DRIVES HAVING IT ON AND IT WOULD BRING ME BACK TO MY LANE IF I WENT OVER THE LINE WITHOUT A BLINKER ON.

I OWNED THIS NEW CAR ONLY 2 WEEKS AND IT DEVELOPED A CRACK IN THE WINDSHIELD. I HAD THE CRACK REPAIRED AT A PRIVATE SHOP. I WAS DRIVING THE CAR ON A RESIDENTIAL STREET WHEN THIS HAPPENED.

The contact owns a 2018 Subaru Forester. The contact stated while the vehicle was parked overnight, the following morning it was discovered that the windshield was cracked near the heating element. The contact indicated that no object had struck the windshield to cause the crack. The vehicle was taken to an independent mechanic who repaired the damage; however, approximately five months later the failure reoccurred. The manufacturer and local dealer were both notified of the failure. The failure mileage was 40,000.