2007 Subaru Impreza Complaint Log

TL* THE CONTACT OWNS A 2007 SUBARU IMPREZA WRX. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE VEHICLE WOULD NOT ACCELERATE OVER 5 MPH. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE CLUTCH WAS FAULTY. THE VEHICLE WAS REPAIRED. THE CONTACT INDICATED THAT THE CLUTCH HAD BEEN REPLACED ON MULTIPLE OCCASIONS FOR THE SAME DEFECT. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 4,000. ..UPDATED 05/21/14 *BF THE CLUTCH FAILED FOUR TIMES. UPDATED 07/23/14

WE WERE DRIVING ON HIGHWAY 14 AT ABOUT 9 PM WHEN WE HEARD (AND FELT) A LOUD BANG AND THEN FELT THE NOTICEABLE BUMPINESS OF A FLAT TIRE. WE PULLED OVER TO THE SIDE TO FIND THE FRONT PASSENGER SIDE TIRE FLAT, WHICH WE PROCEEDED TO CHANGE WITH THE SPARE THAT WAS SUPPLIED WITH THE CAR. THE CAR IS A 2007 SUBARU IMPREZA AND IS ACTUALLY A LOANER FROM THE DEALER SINCE MY CAR IS IN THE SHOP, BEING REPAIRED FOR THE SAME PROBLEM FOR THE 8TH TIME IN 2 YEARS (SEPARATE COMPLAINT). UPON INSPECTING THE TIRE THE NEXT DAY, IT'S EVIDENT THAT IT IS A BLOWOUT AS IT HAS A 4 INCH SLIT IN THE SIDEWALL AND THERE WAS NOTHING IN THE ROAD THAT WE DROVE OVER. I HAVE NOT HAD THE TIRE REPLACED YET BUT THE DEALER IS ASSERTING THAT I AM RESPONSIBLE FOR THE TIRE, EVEN THOUGH IT'S NOT MY CAR. THEY DID, HOWEVER, OFFER TO SELL ME THE TIRE AT THEIR COST WITH FREE INSTALLATION. I PLAN ON KEEPING THE TIRE WHEN I DO GET IT REPLACED, SINCE I'M PAYING FOR IT. I WILL BE CONTACTING BRIDGESTONE HEADQUARTERS AND SUBARU HEADQUARTERS IN NEW JERSEY ABOUT THIS INCIDENT. TIRE IS A BRIDGESTONE POTENZA RE 92A, SIZE P205/55R16 89V DOT EM8K JLL2407. *TR

I HAVE A 2007 SUBARU WRX TR, I PURCHASED A YEAR AN HALF AGO, I WAS DRIVING MY CAR HOME FROM WORK WHEN ALL OF SUDDEN MY TRANSMISSION JUST STARTED MAKING FUNNY NOISES, I WAS ABLE TO COAST HOME TO MY HOUSE, PUT IN THE DRIVEWAY, THEN HAD IT TRAILED DOWN TO MY LOCAL SUBARU DEALER, I HAVE NOT HEARD IF UNDER WARRANTY YET BUT MY CAR ONLY HAS 26,000 MILES AND MY 3RD GEAR IS GONE ALONG WITH THE SYNCROS, IN 1ST AND 2ND GEAR, I DON'T THINK THIS SHOULD BE HAPPEN TO A BRAND NEW CAR, I THOUGHT SUABARU'S WERE SUPPOSE TO LAST FOREVER THAT'S WHY I GOT ONE, IF IT IS NOT WARRANTIED I WILL NEVER PURCHASE A SUBARU AGAIN. JUST WANTED PEOPLE TO KNOW THAT ITS NOT JUST THEM THAT WAS HAVING PROBLEMS, ITS ALOT OF SUBARU'S. I THINK SUBARU SHOULD LIVE UP TO A WARRANTY NO MATTER WHAT IS WRONG WITH THE CAR, THAT IS THE WHOLE POINT OF HAVE A WARRANTY. SO WHY BUY A CAR IF THEY DON'T HOLD UP TO WHAT THEY TELL YOU. *TR

TL*THE CONTACT OWNS A 2007 SUBARU IMPREZA. WHILE DRIVING AT AN UNKNOWN SPEED ON A WET ROAD COVERED WITH LEAVES, THE VEHICLE UNEXPECTEDLY SLID OFF THE ROAD AND CRASHED INTO TREES. THE AIR BAGS FAILED TO DEPLOY. THE FAILURE OCCURRED WITHOUT WARNING. THE POLICE AND AMBULANCE WERE CALLED TO THE SCENE AND A POLICE REPORT WAS FILED. THE DRIVER AND PASSENGER SUSTAINED SEVERE INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO THE COLLISION CENTER. THE INSURANCE COMPANY HAS BEEN NOTIFIED. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE FAILURE AND CURRENT MILEAGES WERE 22,000.

I WAS MAKING A SLOW SPEED (~25 MPH) LEFT TURN WITH MY 2007 SUBARU IMPREZA 2.5I STATION WAGON ON A DIMLY LIT INTERSECTION AT NIGHT DURING THE RAIN. I MISJUDGED THE TURN, AND TURNED ABOUT 2 YARDS TOO EARLY. I DROVE OFF THE ROAD AND INTO A DITCH, COLLIDING HEADON WITH A CONCRETE STORM DRAIN. THE DRIVER SIDE AIRBAG DEPLOYED AT THE MOMENT OF IMPACT. AFTER THE IMPACT, THE ELECTRICAL INCLUDING THE HEADLIGHTS, STEREO SYSTEM AND CABIN LIGHTS WERE FUNCTIONING. I WAS ABLE TO EXIT THE CAR, AND SPOKE WITH A WITNESS WHO WAS ABLE TO CALL THE POLICE DEPARTMENT. WHILE WAITING FOR THE OFFICERS, ABOUT 6 MINUTES AFTER THE COLLISION THE FRONT OF THE CAR BEGAN TO SMOKE. ABOUT A MINUTE LATER, A FIRE BEGAN BEHIND THE RIGHT PASSENGER SIDE HEADLIGHT. WHEN THE OFFICERS ARRIVED ON SCENE, THE FIRE HAD PROGRESSED SO THAT THE ENTIRE ENGINE COMPARTMENT WAS ON FIRE. BY THE TIME THE FIRE DEPARTMENT ARRIVED, THE HEAT OF THE FIRE HAD EXPLODED THE RIGHT FRONT PASSENGER TIRE. THE CAR WAS DEEMED A TOTAL LOSS BY MY INSURANCE COMPANY. *TR

I RECENTLY PURCHASED A NEW CAR AND THE DEALER REFUSED TO PROVIDE THE MONRONEY STICKER. IS THAT LEGAL? *TR

TO WHOM IT MAY CONCERN, I DON'T KNOW IF THE NHTSA IS SOMEONE THAT CAN HELP, BUT I FIGURE I WOULD TRY. I'M AT MY WITS END. I HAVE A 2007 SUBARU WRX FOUR DOOR SEDAN. IN APRIL OF 2008 I WAS DRIVING MY CAR IN A 35 MILE PER HOUR ZONE AND SHIFTED MY MANUAL TRANSMISSION FROM 2ND GEAR TO 3RD GEAR. IT POPPED OUT OF GEAR WHEN I BEGAN ACCELERATING. NEEDLESS TO SAY THE CAR WAS UNDRIVABLE AND I HAD TO HAVE IT TOWED TO MY NEAREST SUBARU DEALERSHIP, BROWN PONTIAC, SUBARU HERE IN AMARILLO TX. THEY TORE THE TRANSMISSION APART TO FIND THAT THE THIRD GEAR WAS "STRIPPED" OUT AND NOT COVERED UNDER WARRANTY. THEY SAID I HAD ABUSED MY CAR. IT WAS AND STILL IS IN GREAT CONDITION. I PAID $908.00, HALF THE REPAIR COST TO GET MY ONE AND ONLY CAR OUT OF THE SHOP. LAST TUESDAY, 8-5-08, I WAS DRIVING MY CAR AGAIN. I SHIFTED FROM 1ST GEAR TO 2ND GEAR. I COULD NOT PUT IT IN 2ND GEAR SO, I DIDN'T FORCE IT. I LET THE CLUTCH OUT AND REENGAGED IT. I HEAR A BANG IN THE TRANSMISSION AND IT WAS OVER. TODAY, ALMOST A WEEK LATER, THE SAME SUBARU DEALERSHIP, BROWN, CALLED ME AND SAID 2ND GEAR WAS "STRIPPED" OUT OF IT, JUST LIKE 3RD GEAR. NO ONE WAS INJURED IN THESE INCIDENTS. THERE ARE SEVERAL SUBARU WRX OWNERS WITH THE SAME TRANSMISSION PROBLEMS. SOA "SUBARU OF AMERICA", REFUSE TO THINK THEY MAY HAVE A DEFECT PART OR PARTS IN THERE TRANSMISSIONS, OR THAT THEIR TRANSMISSIONS WILL FAIL. I'M FACING A $3000.00 REPAIR BILL. I HAVE DRIVEN MY CAR 4 MONTHS AND ABOUT 7000 MILES. PLEASE HELP US! *TR

THE FOLLOWING WAS SENT TO BRIDGESTONE VIA EMAIL THIS IS TO INFORM BRIDGESTONE TIRE OF A CATASTROPHIC SIDEWALL BLOWOUT THAT OCCURRED ON A BRIDGESTONE POTENZA TIRE ON JULY 25, 2008. THE BLOWOUT OCCURRED AT THE START OF A CROSS COUNTRY TRIP ON INTERSTATE 40 HEADING TOWARDS MEMPHIS, TN. THE CAR IS A 2007 SUBARU IMPREZA PURCHASED NEW IN SEPTEMBER 2007 AND HAD APPROXIMATELY 6500 MILES ON IT AT THE START OF THE TRIP. THE MARKINGS ON THE TIRE ARE AS FOLLOWS: BRIDGESTONE POTENZA P 205/55R16 89V K0350 E92ADZ DOT EM8K JLL1207 THE SIDEWALL BLOWOUT OCCURRED TO THE LEFT REAR TIRE. PRIOR TO THE START OF THE TRIP THE CAR HAD A TUNE-UP AT AN AUTHORIZED SUBARU SERVICE DEALER. WHEN THE BLOWOUT OCCURRED THE CAR WAS PULLED OFF TO THE SIDE OF THE ROAD AND THE TIRE WAS CHANGED USING THE PROVIDED SPARE TIRE THAT COMES WITH THE CAR. THE CAR WAS THEN DRIVEN TO THE NEAREST TIRE SERVICE COMPANY WHICH WAS WAL MART TIRE AND LUBE IN SAVANNAH, TN. STORE # 0268 175 J.I. BELL LANE, SAVANNAH, TN 38372. (731) 925 ' 3020. THE CAR'S OFFICIAL MILEAGE AS RECORDED ON THE ODOMETER AND NOTED ON THE SERVICE INVOICE WAS 6824 MILES. DAMAGE TO THE TIRE WAS TWO TEARS - ONE APPROXIMATELY TWO INCHES LONG AND ANOTHER ONE APPROXIMATELY 6 INCHES LONG ON THE SIDEWALL HALF WAY UP BETWEEN THE INNER RIM AND THE EDGE OF THE TIRE. THE DAMAGED TIRE IS AT MY HOME ADDRESS AND IS AVAILABLE FOR INSPECTION. THE TIRE WAS REPLACED AT A COST OF $98.25. INVOICE # 77525. AT THIS TIME I EXPECT BRIDGESTONE TO REIMBURSE ME FOR THE COST OF THE TIRE IN THE AMOUNT OF $98.25. PROVIDE A NEW TIRE OF EQUAL VALUE TO MATCH THE REMAINING 3 TIRES AND INSPECT THE REMAINING THREE TIRES FOR ANY POTENTIAL POSSIBILITIES OF HAVING A SIDEWALL BLOWOUT. IF THERE IS A POSSIBILITY OF A SIDEWALL BLOWOUT OCCURRING IN ANY OF THE THREE REMAINING TIRES I WOULD WANT THEM REPLACED. A COPY OF THIS LETTER HAS BEEN SENT TO THE DOT. DAVID HABER *TR

TL*THE CONTACT OWNS A 2007 SUBARU IMPREZA. WHILE DRIVING 55 MPH, THE CONTACT WAS FORCED TO CRASH HEAD ON INTO A GUARDRAIL. THE TWO FRONTAL AIR BAGS DEPLOYED. THE DRIVER AND PASSENGER SUSTAINED FIRST AND SECOND DEGREE BURNS ON THEIR ARMS. THEY HAD TO POUR WATER ON THEIR ARMS TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO A SERVICE SHOP AND LATER CONSIDERED TO BE DESTROYED. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 27,000. UPDATED 09/24/08. *LJ THE CONSUMER STATED SHE WAS FORCED OFF THE ROAD. THE INSURANCE COMPANY TO POSSESSION OF THE VEHICLE. UPDATED 09/29/08. *JB

THE "AIRBAG" LIGHT FOR DRIVERS SIDE COMES ON AND GOES OFF RANDOMLY. THIS PROBLEM WAS DISCOVERED WHILE UNDER WARRANTY AND I DID TAKE THE VEHICLE IN FOR REPAIR. BUT IF THE DEALERSHIP EVER REPAIRED THE PROBLEM (I SUSPECT THEY DID NOT REPAIR IT) THE LIGHT STILL CONTINUES TO COME ON AND GO OFF RANDOMLY. THE DEALERSHIP QUIT RETURNING MY PHONE CALLS YEARS AGO NOW.

TAKATA INFLATORS...NOT SURE I AM IN THE RIGHT PLACE BUT WE LIVE IN MISSOURI AND BOUGHT A CAR IN TENNESSEE AND IT WILL NOT PASS INSPECTION IN MISSOURI. SO HAD A MECHANICAL SHOP START FIXING IT AND THE MORE HE GOT INVOLVED THE MORE WAS WRONG WITH IT. RIGHT NOW IT WILL COST US OVER 5000 TO FIX AND WE BOUGHT IT FOR 7000.THE SHOP REFUSES TO DO ANYTHING ABOUT IT AND SAYS IT IS NOT ITS RESPONSIBILITY. WE HAVE PICTURES OF PARTS THAT WERE PUT ON WRONG WHICH DAMAGED OTHER PARTS. THEY SAID THEY BOUGHT IT AN AUCTION AND IT WAS NOT THEIR FAULT. SORRY IF I AM IN THE WRONG PLACE IF I AM COULD YOU PLEASE SEND ME WHO I SHOULD CONTACT. THERE OTHER THINGS WRONG BUT COULD ONLY CHECK 3 ITEMS. THANK YOU. *TR

1. I WAS DRIVING AND I HAD MY RIGHT HAND FIRMLY ON THE WHEEL. MEANWHILE I MOVED MY LEFT HAND TO THE BACK SIDE OF THE STEERING WHEEL. I GOT MY MIDDLE FINGER STUCK IN THE SMALL INDENT (WITH THE NUT/BOLT) ON THE DRIVER'S LEFTHAND SIDE ON THE BACKSIDE OF THE WHEEL. 2. MY MIDDLE FINGER GOT STUCK IN THAT INDENTED HOLE AND I RECEIVED AN ELECTRIC SHOCK. THE HORN/ALARM WAS ACTUALLY TRIGGERED SOMEHOW AND WENT OFF WHILE DRIVING AS A RESULT OF MY FINGER BEING STUCK THERE. I HAD EXCRUCIATING PAIN IN MY FINGER. WITHIN THE FEW SECONDS THAT IT TOOK ME TO PULL MY FINGER OUT, IT WAS ALREADY RED, SWOLLEN, AND BURNT. THE PASSENGER IN MY CAR HAD TO LEAN OVER AND PULL THE CAR OFF ONTO A SIDE ROAD AS I WAS IN TOO MUCH PAIN. *TR

BAD TIRE THIS LETTER WAS SENT TO BRIDGESTONE TIRE COMPANY ON 8/07/2007 AND MADE CALLS TO THE COMPANY ON AUG 7,8 2007 CONSUMER AFFAIRS AT 1-800-367-3872 IN CHICAGO,IL. I HAD TALK WITH A REPRESENTATIVE AND WAS GIVEN A CASE #1097787,AND THEN TALK WITH ANOTHER REPRESENTATIVE ON AUG 8. THE SECOND REPRESENTATIVE CALLED THE STORE IN TERRELL TEXAS. MY SON HAS A NEW 2007 SUBARU IMPREZA WITH BRIDGESTONE TIRES. THE CAR IS ONLY 3 MONTHS OLD AND HAS LESS THAN 5000 MILES ON THE CAR. ONE OF THE TIRES HAS A BUBBLE ON THE SIDE WALL. HE WENT TO A SERVICE CENTER AND WAS TOLD TO TAKE THE CAR BACK TO THE AUTO DEALER. FIRESTONE DEALER DON'T WANT TO ADJUST THE TIRE. DEALER ARE JUST GIVING MY SON THE RUN AROUND. YOU GUYS NEED TO REPLACE BUBBLE TIRE WITH A NEW TIRE. IT'S NOT THE DEALER RESPONSIBILITY TO ADJUST THE TIRE! IT IS THE TIRE MANUFACTURER RESPONSIBILITY. TIRE DEALERS ARE JUST TRYING TO PASS THE BUCK. I WANT THAT TIRE REPLACE. PSI: I WANT THIS TIRE TAKEN CARE OF ASAP BEFORE THE TIRE BLOWS OUT AND CAUSES AN ACCIDENT. BRIDGESTONE WILL BE HELD RESPONSIBLE FOR ANY ACCIDENT!!!!!CONTRACT ME OR MY SON WEDNESDAY 8/8/2007. MY NEXT STEP IS TO GO TO THE MEDIA. THEY WOULD JUST HAVE A FIELD DAY WITH TIRES THAT HAVE BUBBLES ON THE SIDE WALL. JUST THINK ABOUT A FEW YEARS AGO. *JB

TL*THE CONTACT OWNS A 2007 SUBARU IMPREZA. THE CONTACT STATED THAT WHEN SHIFTING FROM FIFTH TO FOURTH GEAR, THE GEARS BECOME STUCK. WHILE ATTEMPTING TO SHIFT INTO FOURTH GEAR, THE VEHICLE SHIFTS INTO REVERSE. THE CONTACT HEARD A RATTLING NOISE COMING FROM THE GEAR SHIFT ASSEMBLY. HE TOOK HIS VEHICLE TO THE DEALER ON FIVE OCCASIONS TO HAVE THE GEAR SHIFT ASSEMBLY REPAIRED. THE DEALER REPAIRED THE VEHICLE THE FIRST FOUR TIMES. THE CONTACT WAS NOT SURE OF WHICH PARTS WERE ACTUALLY REPLACED, BUT HE BELIEVED THAT THE DEALER REPAIRED THE SPRINGS IN THE GEAR SHIFT ASSEMBLY AND REPLACED THE EXACT SAME PARTS FOR ALL FOUR FAILURES. AFTER THE FIFTH FAILURE, THE DEALER STATED THEY DID NOT KNOW WHAT ELSE TO DO TO REMEDY THE FAILURE. THE MANUFACTURER WAS UNABLE TO PROVIDE ASSISTANCE. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 5,500 AND FAILURE MILEAGE WAS 3,000. *UPDATED 12/12/07 *BF UPDATED 12/12/07 *TR

ELECTRICAL SYSTEM THAT CONTROLS THE LIGHTS AND LOCKS WENT ON AND OFF OR FLICKS ON AND OF WITHOUT NOTICE. THE DEALER CANNOT FIND THE PROBLEM. THE TURBO SYSTEM WAS REPLACED AND NOW IS DEFECTIVE AGAIN. *TR

(POTENTIAL FOR A SERIOUS INCIDENT OR ACCIDENT). VEHICLE SURGES AND BUCKS UNCONTROLLABLY IN ALL GEARS AT LOW SPEEDS, WHICH OCCASIONALLY FORCES THE FOOT TO DEPRESS ACCELERATOR ACCIDENTALLY DO TO VIOLENT BUCKING IN SLOW TRAFFIC CONDITIONS. OTHER SUBARUS IN THE 2.5 LITER CATEGORY DO THE SAME THING. I WAS INFORMED THAT IT IS AN INHERENT CONDITION IN THIS VEHICLE I MUST LIVE WITH DESPITE THE POTENTIAL FOR AN ACCIDENT. THE DEALER INFORMED ME THAT THERE WAS ENOUGH COMPLAINTS ON THE 2006 MODEL SUBARU FORESTER EXPERIENCING THIS CONDITION, THAT SUBARU OF AMERICA CAME UP WITH AN ECU UPGRADE THAT CURED THE PROBLEM. I WAS BASICALLY TOLD THAT THEY WOULD KEEP ME ON RECORD SO THAT IF AND WHEN AN ECU UPGRADE BECOMES AVAILABLE THEY WILL CONTACT ME, BUT UNTIL THEN THIS IS A FLAW IN THIS MODEL I MUST LIVE WITH. SUBARU OF AMERICA ACKNOWLEDGE THE COMPLAINT AND PASSED IT ON TO THE DEALER. I HAVE NOT HEARD ANYTHING BACK FROM SUBARU OF AMERICA AFTER THE INITIAL CONTACT AND THE DEALER SAID THERE IS NOTHING THAT CAN CURRENTLY BE DONE. *JB

TRANSMISSION FAILURE: BRAND NEW 2007 SUBARU IMPREZA, HAS BROKEN DOWN TWICE NOW. SUBARU DENIES WARRANTY. THE FIRST TRANSMISSION REPAIR COST ME $2700, NOW THEY WANT ANOTHER $4500, FOR THE 2ND REPAIR. THIS CAR HAS 5959 MILES ON IT. *TR

I STARTED TO COME HOME ONE DAY AND THE CAR WOULD NOT GO INTO GEAR I HAD IT TOWED BY ROAD SIDE SERVICE AND RELIABLE SUBARU IN SPRINGFIELD, MO. SAID IT WOULD HAVE TO HAVE A NEW TRANSMISSION AND AFTER GETTING A HOLD OF SUBARU THEY SAID IT WOULD NOT BE COVERED UNDER WARRANTY DUE TO DRIVER ERROR. I ASK THEM TO PROVE IT WAS DRIVER ERROR AND THEY SAID IT WAS IMPOSSIBLE TO DETERMINE THAT. BUT USUALLY WHEN THE TRANSMISSION WAS HEATED UP IT WAS DRIVER ERROR. I REPLIED IF IT WAS LOW ON TRANSMISSION FLUID WOULD IT NOT HEAT UP AND HE SAID SURE IT WOULD. I HAD THE CAR 3 MONTHS WHEN THIS HAPPENED WITH 5200 MILES ON IT. NEVER DID I EVER DRIVE THE CAR IN A HARD WAY. I AM OUT NOW 5200.00 ON A NEW TRANSMISSION. PLUS 23,000.00 ON THE CAR. I WILL NEVER BUY A SUBARU, AGIN. *AK