2013 Subaru Impreza Complaint Log

RECEIVED RECALL NOTICE ON FAULTY VALVE SPRINGS AND WAS TOLD BY DEALER IT WOULD BE AT LEAST ONE YEAR BEFORE THEY COULD MAKE THE REPAIR. THIS TIMEFRAME IS UNACCEPTABLE CONSIDERING THE RISK OF ENGINE MALFUNCTION I AM ASSUMING WHILE WAITING. WHY WOULD YOU ALLOW MANUFACTURERS TO PUSH OUT CRITICAL SAFETY REPAIRS THAT FAR OUT?????

COMPLAINT REGARDING: SUBARU PASSENGER-AIRBAG OCCUPANT DETECTION SYSTEM (ODS). PASSENGER AIRBAG SIGNAL TURNS ON AND OFF UNEXPECTEDLY DURING THE FOLLOWING CIRCUMSTANCES: PASSENGER IN THE SEAT AND THE CAR IS STATIONARY, NO PASSENGER IN THE SEAT AND THE CAR IS STATIONARY, PASSENGER IN THE SEAT WHEN CAR IS IN MOTION IN THE STREET, PASSENGER IN THE SEAT WHEN CAR IS IN MOTION ON THE HIGHWAY, NO PASSENGER IS IN THE SEAT AND CAR IS IN MOTION IN THE STREET AND HIGHWAY. PASSENGER SEAT WAS NOT WET AT ANY TIME. LAPTOP AND CELL PHONE WAS ON THE SEAT (BACKPACK OR PASSENGER LAP), OR IN CLOSE PROXIMITY IN MOST INCIDENTS. ANY PASSENGER OCCUPANT HAS ALWAYS BEEN AN ADULT MEETING THE STATE AND FEDERAL SAFETY REGULATIONS. RESOURCE TO EXPLAIN CONCERN IN GREATER DETAIL. AND TO EXPRESS DEEP CONCERN THAT THE IMPREZA 2012 SENSOR RECALL WAS NOT EXTENDED TO THE IMPREZA 2013 YEAR: HTTPS://WWW.CARANDDRIVER.COM/NEWS/A15353278/SUBARU-RECALLS-32000-IMPREZAS-FOR-AIRBAG-SENSORS/ RESOURCE FOR IMPREZA 2012 AND 2013 ODS MECHANISM: HTTPS://WWW.STANLEYSUBARU.COM/BLOG/2012/AUGUST/6/HOW-DOES-THE-OCCUPANT-DETECTION-SYSTEM-ODS-WORK-IN-MY-SUBARU.HTM

CAR HAS 55,000 MILES. STEERING BOX CRACKED AND DRIVING ASSIST SENSOR PULLS CAR ABRUPTLY TO THE LEFT WHEN DRIVING. NEED TO HOLD WHEEL TIGHT AND FIGHT IT TO NOT PULL CAR INTO ONCOMING TRAFFIC. WHEN PARKING AND BRAKING CAR WHEEL WILL TURN SEVERAL TIMES TO LEFT UNTIL COMPLETELY LEFT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. WHILE DRIVING APPROXIMATELY 60-65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, THERE WAS NO FORWARD MOMENTUM. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT A FAULT CODE WAS UNABLE TO BE RETRIEVED. PREVIOUSLY, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). GURLEY LEEP SUBARU (5302 GRAPE RD, SUITE #2, MISHAWAKA, IN 46545, (574) 258-7700) WAS CONTACTED BY PHONE AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

THE PASSENGER AIR BAG LIGHT DOES NOT COME ON OR ACTIVATE WHEN SOMEONE IS SITTING IN THE PASSENGER SEAT. THE AIR BAG LIGHT IN THE DASH BY THE SPEEDOMETER ALSO COMES ON RANDOMLY. THE EXACT SAME THING IS HAPPENING THAT OTHER PEOPLE HAVE COMMENTED ABOUT ON THIS WEBSITE. THE 2012S WERE RECALLED, BUT NOT THE 2013S WITH THE SAME PARTS?? GET IT TOGETHER SUBARU...

VALVE SPRING RECALL SUBARU DEALERSHIP "FIXED" MY CAR DUE TO THIS RECALL BACK IN FEBRUARY 2019, ACCORDING TO MANUFACTURERS PROCEDURE. THIS INCLUDED ADDING OIL AND ALSO COOLANT TO MY VEHICLE. IT WAS RETURNED TO ME AS SOON AS IT WAS COMPLETED (TOOK 4 DAYS APPROX.) HOWEVER, RECENTLY, THE WEEK OF THE 20TH OF MAY 2019, THAT IS ABOUT 3 MONTHS AFTER THE "REPAIR" DONE FOR THE RECALL, MY ENGINE STALLED WHILE I WAS DRIVING ON THE ROAD. FORTUNATELY I WAS CLOSE TO HOME AND AFTER STRUGGLING IT TURNED ON AND I DROVE IT HOME. HAD TO TOW IT TO THE DEALERSHIP TO GET IT FIXED AGAIN. I AM AFRAID THE ISSUE WITH THE ENGINE, IS FAR MORE SERIOUS, AND SUBARU IS NOT ACKNOWLEDGING THE ISSUE AS THEY SHOULD. STALLING IN THE MIDDLE OF THE ROAD CAN BE EXTREMELY DANGEROUS. THIS NEEDS TO BE FIXED IN A BETTER MATTER. TO WHICH I THINK, ALL AFFECTED VEHICLES WITH THIS SERIOUS ISSUE, NEED A NEW ENGINE.

I WAS DRIVING STRAIGHT ON A CITY STREET AND THE AIRBAG LIGHT CAME ON, I DON'T KNOW WHY, BUT I DO KNOW THE AIRBAGS WILL NOT DEPLOY IF I GET INTO A ACCIDENT. THE CAR ONLY HAS 95000 MILES ON IT SEEMS LIKE A DEFECT, NEVER OWN A VEHICLE THAT HAD THIS HAPPEN

CANNOT REMOVE THE KEY FROM IGNITION , TAKES SEVERAL ATTEMPTS OF TURNING THE STEERING WHEEL BEFORE THE KEY CAN BE REMOVED , ALSO CAR WILL NOT START MUST ATTEMPT TO MOVE STEERING WHEEL AND HOPE THAT IT STARTS

RECALL #18V-772, VALVE SPRING REPAIR. ON MAY 9, 2019 ROGER'S SUBARU PERFORMED RECALL WORK ON MY 2013 IMPREZA. NOW MY ENGINE MAKES A LOUD KNOCKING NOISE. THIS NOISE HAPPENS WHEN DRIVING & WHEN STATIONARY.

THIS COMPLAINT RELATES TO THE FOLLOWING RECALL: MANUFACTURER RECALL NUMBER: WTY84 NHTSA RECALL NUMBER: 18V772000 THE DEALER IN COLORADO SPRINGS, CO, HEUBERGER MOTORS, HAS FAILED TO REMEDY THIS SAFETY RECALL IN A TIMELY MANNER. I CALLED ON JANUARY 17TH, 2019 TO SCHEDULE THE WORK BUT AS OF TODAY, APRIL 23, 2019, THEY HAVE NOT DONE SO. THEY CLAIM THAT "IT'S JUST A SLOW PROCESS". I FIND THIS UNACCEPTABLE FOR A SAFETY RECALL.

EXCESSIVE OIL CONSUMPTION. VEHICLE NEEDS TO HAVE ENTIRE OIL RESERVOIR REFILLED EVERY 3 OR SO DAYS. WHEN ON HIGHWAY, VEHICLES SEIZES UP. THE CAR SLOWS WAY DOWN BY ITSELF AND THE HILL ASSIST INDICATOR LIGHT COMES ON AS WELL AS THE CHECK ENGINE LIGHT. IT LOSES CONTROL AND THE CAR STARTS SHAKING. I HAVE SEEN TOO MANY PEOPLE WITH THIS SAME EXACT ISSUE AND SUBARU REFUSES TO HELP. THIS IS AN ONGOING SUBARU PROBLEM AND SHOULD BE RECALLED!

I WAS DRIVING AND THE CRUISE CONTROL LIGHT STARTED BLINKING, THE CHECK ENGINE LIGHT CAME ON, AND THE TRACTION CONTROL LIGHT CAME ON. HTTPS://YOUTU.BE/ZUJIGGDQQ5E

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT STATED THAT THE VEHICLE WAS BOUGHT USED IN OCTOBER OF 2018. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 18V772000 (ENGINE AND ENGINE COOLING) AND 19V149000 (EXTERIOR LIGHTING). THE CONTACT TOOK THE VEHICLE TO CENTER SUBARU (45 WINSTED RD, TORRINGTON, CT 06790, (860) 489-1301) WHERE IT WAS NOTICED THAT THE FRAME HAD MAJOR DAMAGE THAT WAS COVERED UP TO RESELL THE VEHICLE. THE DEALER RESEARCHED THE VEHICLE IN THEIR SYSTEM AND INFORMED THE CONTACT THAT THEY COULD NOT PERFORM THE RECALL REPAIRS BECAUSE THE VEHICLE HAD A SALVAGE TITLE. THE DEALER FURTHER STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE AND THAT THE CONTACT MAY HAVE BEEN RIPPED OFF WHEN PURCHASING THE VEHICLE. THE CONTACT STATED THAT THE DEALER FROM WHERE THE VEHICLE WAS PURCHASED (AUTO SALES CT, 1320 WOLCOTT RD, WOLCOTT, CT 06716, (203) 441-4911) DID NOT DISCLOSE THAT THE VEHICLE WAS SALVAGED. THE FAILURE MILEAGE WAS 70,215.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. WHILE DRIVING 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT IT FAILED TO ENGAGE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,996.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT HAD AN OPEN RECALL REGARDING NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE). THE VEHICLE WAS TAKEN TO MODESTO SUBARU (1517, 4360 MCHENRY AVE, MODESTO, CA 95356) WHERE THEY STATED THAT THE RECALL WAS REPAIRED. AFTER LEAVING THE DEALER, THE CONTACT STATED THAT THE FRONT BUMPER WAS HANGING OFF THE VEHICLE AND THE ENGINE STARTED MAKING ABNORMAL KNOCKING NOISES. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,996.

WHILE TRAVELING ON THE HIGHWAY (I-79 IN PA, JUST SOUTH OF EXIT #68 MOUNT NEBO ROAD), MY ENGINE LOST POWER. I WAS TRAVELING IN A STRAIGHT LINE AT THE TIME. I HAD IT TOWED TO A SUBARU DEALERSHIP WHICH CONFIRMED IT HAD SEIZED. *DT ADDED CSPC SHORTLY BEFORE THIS, I HAD RECEIVED NOTICE THAT I AM A MEMBER OF A CLASS ACTION SETTLEMENT CONCERNING SUBARU CONNECTING ROD BEARINGS AND MAIN BEARINGS. MY CAR IS A 2013 WRX, AND WRX ENGINES MADE BETWEEN 2012 AND 2017 ARE IN THE CLASS. THE DEALERSHIP INFORMED THAT ALTHOUGH THEY HAD NOT YET INSPECTED THE ENGINE TO DETERMINE THE CAUSE, THEY GUESSED THE CAUSE WAS A TURBO FAILURE: WHICH HAPPENS TO BE EXCLUDED FROM THE SETTLEMENT. ("GUESS" WAS THE SERVICE MANAGER'S WORD, NOT MINE.) I WAS FURTHER INFORMED BY THIS SAME SERVICE MANAGER OF MY LOCAL DEALER THAT A FULL ENGINE INSPECTION IS REQUIRED IN ORDER TO DETERMINE THE CAUSE - WHICH MEANS IT WILL COST ME CLOSE TO $900 FOR SUBARU TO DETERMINE WHETHER OR NOT THEY WILL COVER MY REPAIRS UNDER THE SETTLEMENT. MILAGE AT THE TIME OF THE ENGINE FAILURE WAS APPROXIMATELY 46,500 MILES. *JS

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V772000 (ENGINE AND ENGINE COOLING) AND 19V149000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. TIMMONS SUBARU (3950 CHERRY AVE, LONG BEACH, CA 90807, (888) 496-9707) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURE WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE PROBLEM I AM ABOUT TO DESCRIBE HAS BEEN INTERMITTENT FOR THE PAST 3 YEARS BUT RECENTLY HAS BECOME CONSISTENT. THE DEALERSHIP HAS BEEN UNABLE TO DUPLICATE/LOCATE THE MALFUNCTION UP UNTIL NOW. I WOULD LIKE TO ADD THAT THE CONCERN WAS APPARENT WHILE THE VEHICLE WAS STILL UNDER WARRANTY. WHEN DRIVING THE VEHICLE THE TRANSMISSION BUCKS AND THUMPS WITH UNRELIABLE ACCELERATION AND A FEELING OF BEING PUSHED FORWARD. AFTER A MILE OR 2, THE CHECK ENGINE LIGHT TURN ON, ABS, TRACTION AND HILL STOP ASSIST LIGHTS ALL TURN ON AT WHICH TIME THE VEHICLE'S PERFORMANCE IS NOTICEABLY REDUCED ESPECIALLY AT HIGHWAY SPEEDS. THE ENGINE RPM SEEMS MUCH HIGHER AND FUEL MILEAGE BECOMES TERRIBLY REDUCED. A DIAGNOSTIC TROUBLE CODE OF P2764 SETS IN THE TRANSMISSION AND THE SAFETY BRAKING/STABILITY SYSTEMS BECOME DISABLED. IF WHAT I RESEARCHED THIS IS A HORRIBLY COMMON PROBLEM. MY VEHICLE IS OUT OF WARRANTY (EVEN THE EXTENDED WARRANTY SUBARU OFFERED). THE DEALERSHIP WANTS $1700 TO REPAIR THIS MALFUNCTION WHICH HAS BEEN DIAGNOSED AS A CVT TRANSMISSION VALVE CONTROLLER MALFUNCTION. IT IS MY OPINION THAT THIS MALFUNCTION SHOULD BE RECALLED RATHER THAN A SIMPLE WARRANTY EXTENSION ESPECIALLY CONSIDERING THE FACT THAT THE SAFETY/STABILITY SYSTEMS BECOME DISABLED AND THE VEHICLE'S EMISSIONS/FUEL MILEAGE IS DRAMATICALLY EFFECTED.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V772000 (ENGINE AND ENGINE COOLING) AND 19V149000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STAR SUBARU (206-26 NORTHERN BLVD, BAYSIDE, NY 11361, (833) 271-0487) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

SUBARU ISSUED A SAFETY RECALL IN DECEMBER OF 2018, ON JANUARY 14 2019 I CONTACTED HEUBERGER SUBARU OF COLORADO SPRINGS CO. ABOUT THIS RECALL AND WAS TOLD THAT THE PART HAD TO BE ORDERED, AND THAT IT WOULD TAKE APPROXIMATELY 2 WEEKS FOR THE PART TO COME IN. IT IS NOW FEBRUARY 18 2019 AND I HAVE YET TO BE CONTACTED BY THE DEALERSHIP ABOUT THIS RECALL. WHEN TRYING TO REACH THE SERVICE DEPARTMENT IT ALWAYS GOES TO VOICE MAIL. ON THE 18TH OF FEBRUARY I CONTACTED SUBARU ABOUT THIS AND WAS ADVISED THAT A SUBARU DEALER APPROXIMATELY 40 MILES FROM HOME HAD THE PARTS, BUT IT WOULD BE JUNE OF 2019 BEFORE I COULD GET AN APPOINTMENT.HOW LONG IS IT GOING TO TAKE TO HAVE THIS RECALL ADDRESSED

ENGINE STARTER BEING DAMAGED DUE TO ALL THE TIMES THE CAR HAS STALLED DUE TO VALVE SPRING. DEALER FORCED TO PAY $700 TO FIX WHEN STARTER IS FINE BUT VALVE SPRING IS THE ISSUE. VEHICLE WAS IN MOTION TO A STOP. ENGINE STALLED.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). NORTHTOWN SUBARU (3930 SHERIDAN DR, AMHERST, NY 14226, (716) 992-6547) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS ALSO MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE STEERING BECAME UNEVEN AND "SLOPPY" WHEN NOT MOVING. WHEN MOVING, IT WAS EASIER TO TURN ONE DIRECTION THAN THE OTHER. THE PROBLEM IS DESCRIBED IN SUBARU SERVICE BULLETIN NUMBER 04-21-18. THE STEERING RACK ASSEMBLY WAS REPLACED BY THE DEALER. I RETAINED THE PART AND FOUND THAT THE STEERING GEAR BOX HAD CRACKS AS DESCRIBED IN THE SERVICE BULLETIN.

CANNOT GET DEALER (CARTER SUBARU IN BALLARD) TO SCHEDULE REPAIRS FOR RECALL WTY-84 (NHTSA ID 18V-772). A MONTH AGO THEY SAID THEY'D GET BACK TO ME IN A FEW DAYS. NOW THEY DON'T RESPOND TO VOICEMAIL OR EMAIL MESSAGES.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DOWNTOWN SUBARU OF OAKLAND (4133 BROADWAY, OAKLAND, CA 94611, (888) 893-6816) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MORRIE'S MINNETONKA SUBARU (12520 WAYZATA BLVD, MINNETONKA, MN 55305, (612) 395-4199) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL AUGUST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED THE INFORMATION ON THE OTHER SIDE OF FORM IS INCORRECT. DEALER DID NOT HAVE THE PARTS FOR THE RECALL. DEALER DID NOT SCHEDULE THE REPAIR UNTIL AUGUST. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

I HAVE HAD A PROBLEM WITH THE CAR BURNING OIL SINCE I BOUGHT THE CAR. MY OIL LIGHT COMES ON AFTER EVERY 1000.00 MILES AND IT IS DOWN AT LEAST A QUART AND A HALF EACH TIME . I CHANGE THE OIL EVERY 3000 MILES BUT I STILL HAVE TO PUT OIL IN IN BETWEEN. I ORDERED THIS CAR FROM A DEALERSHIP RT FROM THE FACTORY. THE OIL CONSUMPTION HAS BEEN A PROBLEM SINCE DAY ONE. I HAVE BROUGHT IT TO THE DEALERSHIPS OVER 5-7 TIMES. THEY WILL NOT ACKNOWLEDGE THE PROBLEM .

SUBARU - THE VALVE SPRINGS LOCATED INSIDE OF ENGINE. CALLED TWO WEEKS AGO FOR THE PARTS AND CALLED AGAIN IF THE LOCAL REPAIR SHOP KNOWS WHEN THE PART WILL BE COMING IN. THEY HAD NO IDEA. CALLED SUBARU RECALL CENTER. THEY HAVE NO IDEA HOW THE PARTS ARE HANDLED AND HOW MANY ARE READY TO SHIPPED OUT FOR THE REPAIR SHOPS.

RECEIVED A NOTICE ABOUT SAFETY RECALL (NHTSA ID 18V-722) INVOLVING RISK OF VALVE SPRING FAILURE THAT COULD LEAD TO ENGINE STALLING AND RISK OF CRASH. CALLED OUR LOCAL SUBARU DEALERSHIP IN GOLDEN, CO TO HAVE THE ISSUE RESOLVED. WAS TOLD THAT THE EARLIEST THAT THEY COULD GET TO IT WOULD BE MAY OF 2020 (15 MONTHS). "TOO MANY CARS ARE BEING RECALLED AT THE SAME TIME. 150 AHEAD OF US IN THE QUEUE FOR THIS REPAIR." THIS TRANSLATES TO ONLY 10 RECALL REPAIRS PERFORMED PER MONTH. SAID THAT THEY HOPE TO MOVE US EARLIER, BUT NO PROMISES WERE MADE. NO COMMENT ABOUT THEIR LIABILITY SHOULD THE FAILURE OCCUR DURING THIS OVER-ONE-YEAR TIMEFRAME WHILE WAITING FOR THIS SAFETY RECALL TO BE PERFORMED.

I INITIALLY CALLED MY LOCAL DEALER TO FIX THE RECALL (ENGINE VALVE MALFUNCTION) ON JANUARY 18, 2019. THEY SOONEST AVAILABLE DATE TO SCHEDULE THE REPAIR WAS TODAY, MAY 13, 2019 CITING A BACK ORDER ON PARTS. ALMOST 5 MONTHS LATER. ATTACHED IS THE SCREENSHOT OF THE DAY I MADE THE PHONE CALL. THEY ALSO INDICATED IN THE PHONE CALL WHEN I MADE THE APPOINTMENT THAT THE REPAIR WOULD NOT TAKE LONG AND I WOULD HAVE MY CAR BACK THE NEXT DAY. TODAY, THEY TELL ME THAT THEY WILL LIKELY HAVE MY CAR FOR ABOUT A MONTH BECAUSE THEY ARE BACKLOGGED AND THE AMOUNT OF WORK INVOLVED IS "MORE THAN ANYONE ANTICIPATED." I FEEL THAT NEARLY 6 MONTHS CANNOT BE CONSIDERED A "REASONABLE AMOUNT OF TIME."

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. WHILE DRIVING AT AN UNKNOWN SPEED, A RUMBLING NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V149000 (EXTERIOR LIGHTING) AND 18V772000 (ENGINE AND ENGINE COOLING). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HEUBERGER SUBARU AT (719) 475-1920 (LOCATED AT 1080 MOTOR CITY DR, COLORADO SPRINGS, CO 80905) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 61,402. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 19V149000 AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 18V772000.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE). METRIC SUBARU (1767 E JERICHO TURNPIKE, HUNTINGTON, NY 11743) AND COMPETITION OF SMITHTOWN (601 MIDDLE COUNTRY RD, ST JAMES, NY 11780) STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND ALSO STATED THAT PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). NAPLETON'S ARLINGTON HEIGHTS SUBARU (1555 EAST RAND RD, ARLINGTON HEIGHTS, IL 60004, 847-255-5700) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I RECEIVED AN 'IMPORTANT SAFETY RECALL' NOTICE REGARDING MY VEHICLE'S ENGINE ISSUE THAT NEEDS TO BE RESOLVED. PER THE INSTRUCTIONS ON THE NOTICE, I CALLED MY LOCAL DEALER TO SCHEDULE AN APPOINTMENT. DESPITE THE STRESSED IMPORTANCE OF THE SAFETY ISSUES REGARDING THIS RECALL IN THE LETTER RECEIVED VIA MAIL, THE PERSON AT THE DEALERSHIP SEEMED TO HAVE NO REAL CONCERN OR CARE FOR MY VEHICLE'S OR PERSONAL SAFETY, AND TOLD ME I COULD GO ON A WAITLIST FOR THE NEXT FEW MONTHS AS THEY WAIT FOR THE PARTS TO COME IN. I TRIED DISCUSSING MY DISSATISFACTION, WORRY, AND UPSET WITH THE PERSON AT SUBARU, BUT ALL SHE SAID WAS THAT I HAD TO WAIT. SO I ADDED MY NAME TO THE WAITLIST, AND CONTACTED SUBARU DIRECTLY, PER THE LETTER'S INSTRUCTIONS. SAME ANSWER FROM SUBARU, CLAIMING THAT THEY CANNOT REPAIR MY VEHICLE BECAUSE NOT ONE SINGLE DEALERSHIP HAS THE PARTS TO DO SO. I REITERATED THAT THIS MEAN I HAD TO HOPE MY CAR WOULDN'T HAVE AN ISSUE RESULTING IN MY PERSONAL SAFETY OR INJURY, AND THEY AGREED THAT YES, THAT'S ALL I CAN DO. ABSOLUTELY RIDICULOUS! IF THERE IS SOMETHING DANGEROUS ENOUGH ABOUT MY VEHICLE THAT THERE IS A NATIONWIDE RECALL, WHY IS IT THAT THERE IS NO RUSH TO GET THESE PARTS IN TO SERVICE THOSE WHO HAVE RECEIVED YOUR 'IMPORTANT SAFETY RECALL' WHICH STATES THAT 'YOU SHOULD IMMEDIATELY CONTACT YOUR SUBARU RETAILER FOR AN APPOINTMENT TO HAVE THIS IMPORTANT REPAIR PREFORMED' AS IT IS IN REGARDS TO A 'DEFECT' IN THE ENGINE OF THE VEHICLE THAT TRANSPORTS ME AND MY FAMILY DAILY. ABSOLUTELY NOT OKAY. GOOD ON SUBARU FOR NOTIFYING ME, BUT ABSOLUTELY NOT OKAY TO HAVE US WAIT MONTHS FOR A REPAIR ON AN ENGINE DEFECT AND INSTRUCT US TO JUST 'HOPE NOTHING HAPPENS' IN THE MEANTIME.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HYMAN BROTHERS SUBARU (11960 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, (804) 893-8900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MIKES GARAGE IN GOSHEN DID MY INSPECTION IN OCT. INSPECTING MY CAR HE LET ME KNOW I NEEDED A SERPENTINE BELT BECAUSE IT WAS CRACKED AND WOULD MOST LIKELY LAST 3 MONTHS. ON NOV 29TH I DROVE HOME FROM CHESTER AND THE CAR BROKE DOWN. ON NOV 30TH I TOWED IT TO THE MECHANIC AND I RENTED A CAR. HE TOLD ME IT WAS THE BELT ISSUE AND I NEEDED AN OIL CHANGE. CAR WAS READY FOR PICKUP ON 12/3. ON 12/8 THE CAR BROKE DOWN IN MIDDLETOWN AND IT WAS TOWED TO SUBARU. ON 12/10 SUBARU TOLD ME THAT THE CAR DIAGNOSIS WAS A BLOWN ENGINE DUE TO NO OIL. IF I WANTED TO HAVE IT COMPLETELY CHECKED THEY WOULD CHARGE 1000 TO TAKE IT APART AND PROPERLY DIAGNOSIS IT. I GAVE THEM THE OK TO DO SO. ON 12/17 I WENT TO MIKES GARAGE AND SHOWED HIM THE ESTIMATE FROM SUBARU AND ASKED HIM WHAT WAS GOING TO BE DONE ON HIS PART. HE SAID HE HAD CAMERAS TO SEE THE PROPER OIL CHANGE AND WHAT WAS SUPPOSED TO BE RELIABLE FOR MY ENGINE SINCE HE DID WHAT WAS SUPPOSED TO BE DONE. HE TOLD ME ABOUT THE RECALL ON MY CAR AND THAT I SHOULD LOOK INTO IT. WEEK OF THE 17TH OF DECEMBER I CALLED SUBARU AND A CASE WAS OPENED FOR ME. SHE CALLED ME BACK ON DECEMBER 27TH HER NAME WAS MS.QUINN AND SAID THEY COULDN'T DO ANYTHING FOR ME BECAUSE I HAD TAKEN IT TO THIS OUTSIDE MECHANIC. THEY OFFERED ME A 500 COUPON TOWARDS A BRAND NEW CAR. LOL! THE FIRST WEEK OF JAN I REACHED OUT TO SUBARU AGAIN TO SPEAK TO A MGR. AFTER REVIEWING THE CASE AND REACHING OUT TO SUBARU HE STATED THAT HE COULD NOT ASSIST BECAUSE THE ENGINE HAD FAILED DUE TO NO OIL PER SUBARU. HE ALSO STATED THAT THE RECALLED PART WAS NOT BROKEN IN MY SUBARU. AT THIS POINT I HAD ALREADY SPOKEN TO MIKE WHO STATED HE HAD AN ENGINE FOR ME TO PLACE IN CAR FOR 500. I GAVE HIM THE OK OUT OF DESPERATION. MIKE IN GOSHEN CALLED FEB 1ST TO LET ME KNOW CAR WAS DONE WE PICKED IT UP ON SATURDAY THE 9TH AND ON TUESDAY THE 12TH THE CAR HAD LEAKING FLUIDS AND CURRENTLY IS NOT DRIVE-ABLE.

SUBARU RECALL FROM OCTOBER 2018. THE CAR IS STARTING TO STALL WHILE DRIVING. SUBARU IS NOW TELLING ME THAT I HAVE TO WAIT UNTIL LATE MAY TO HAVE MY CAR REPAIRED. THIS IS UNSAFE AND IS MY ONLY VEHICLE FOR WORK. DURING DRIVING ON THE EXPRESSWAY BETWEEN 30 AND 60MPH OR ON CITY STREETS BETWEEN 20-30PMH, THE CAR JUST SLOWS WAY DOWN BY ITSELF AND THE HILL START/ASSIST WARNING LIGHT KEEPS COMING ON AND PERIODICALLY THE VEHICLE DYNAMICS CONTROL LIGHT ALSO COMES ON. THESE ISSUES HAVE BEEN ONGOING AND PERIODIC BUT MORE AND MORE FREQUENT SINCE DECEMBER 2018.

THE VALVE SPRINGS RECALL HAS BEEN ISSUED SINCE 10/31 WITH NO REMEDY. THIS COULD BE A POTENTIALLY HARMFUL THING! WOULD LIKE AN UPDATE OR AT LEAST GET MY CAR FIXED

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CARLSEN SUBARU (480 VETERANS BLVD, REDWOOD CITY, CA 94063, (888) 520-5916) WAS CONTACTED AND STATED THAT THE NEXT AVAILABLE APPOINTMENT WAS IN MAY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. BOB BAKER SUBARU (5500 PASEO DEL NORTE, CARLSBAD, CA 92008) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (STATEN ISLAND SUBARU, 1257 HYLAN BLVD, STATEN ISLAND, NY 10305) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

OIL IN CAR BECOMES LOW BETWEEN OIL CHANGE.

THE WIRE HARNESS FOR THE BLOWER MOTOR SWITCH MELTED AND CREATED A DANGEROUS FIRE HAZARD. THE WIRE HARNESS AND BLOWER MOTOR SWITCH HAS TO BE REPLACED DUE TO THE CONDITION. THEY NOW HAVE TO REPLACE THE WHOLE WIRE HARNESS.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. WHILE DRIVING VARIOUS SPEEDS, THE ELECTRONIC STEERING SHIFTED THE DIRECTION OF THE VEHICLE WITHOUT WARNING. AS A RESULT, THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL TO CORRECT THE STEERING. THE CONTACT TOOK THE VEHICLE TO QUIRK AUTO GROUP (293 HOGAN RD, BANGOR, ME 04401, (866) 413-4706) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 48,000.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). NAPLETON'S ARLINGTON HEIGHTS SUBARU (1555 E RAND RD, ARLINGTON HEIGHTS, IL 60004) STATED THAT THE PART WAS NOT AVAILABLE WHEN THE CONTACT CALLED TO SCHEDULE AN APPOINTMENT. A LOANER VEHICLE WAS NOT OFFERED. THE DEALER STATED THAT THE PARTS MAY NOT BE AVAILABLE FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BILL RAPP SUBARU (3446 BURNET AVE, SYRACUSE, NY 13206, (877) 351-6044) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TO START OFF I HAVE AN EXTENDED WARRANTY ON MY VEHICLE FELT MY CLUTCH STARTING TO SHIFT THEY TOLD ME I NEEDED A NEW CLUTCH FLYWHEEL AND THROTTLE BEARING. TOOK IT TO A INDEPENDENT REPAIR SHOP. THEY REPLACED THE THROTTLE BEARING WHICH WAS COMPLETELY WARPED CLUTCH WAS GOOD BUT REPLACED ANYWAY BECAUSE AT THAT POINT WHY NOT THE ENTIRE TRANSMISSION WAS OUT. CALLED SUBARU NOTHING WAS DONE. ALSO JUST GOT INTO AN ACCIDENT VEHICLE WAS TOTALED AND MY AIRBAGS DID NOT INFLATE.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2018. JOHNSTONS SUBARU (243 DOLON AVE, MIDDLETOWN, NY 10940) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). KEARNY MESA SUBARU (4797 CONVOY ST, SAN DIEGO, CA 92111, (858) 278-7100) INITIALLY STATED THAT THE PART WOULD BECOME AVAILABLE IN MID FEBRUARY OF 2019, BUT THEN LATER STATED MID MARCH OF 2019 AS THEY HAD NOT ORDERED THE PART. A LOANER VEHICLE WAS NOT OFFERED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I'VE BEEN HAVING ISSUES WITH THE PASSENGER AIRBAG LIGHT FOR YEARS. I HAVE BROUGHT IT INTO THE DEALERSHIP MANY TIMES OVER THE COURSE OF 4 YEARS AND THEY CANNOT REPRODUCE IT, AND OFTEN STATE THAT THERE IS NO RECORD OF OTHERS REPORTING THIS PROBLEM. WHEN I HAVE A PASSENGER IN THE SEAT, THE CAR DOESNT REGISTER THEM AND THE AIRBAG IS TURNED OFF. WHETHER THE SEAT IS DAMP OR BONE DRY, MOVING OR NOT, IT STILL FAILS MOST OF THE TIME, WHICH IS VERY WORRISOME. WHILE THE 2012 MODEL HAVE BEEN RECALLED, THE 2013 HAS NOT, DESPITE THE FACT THAT THEY USE THE SAME EXACT TECHNOLOGY. THIS HAS MADE ME UNLIKELY TO BUY ANOTHER SUBARU IN THE FUTURE, BECAUSE IT IS A VERY DANGEROUS AND SERIOUS ISSUE. THE 2012 WAS RECALLED, PLEASE RECALL THE 2013 ALSO BEFORE SOMEONE DIES OR HAS A SERIOUS INJURY!