2014 Subaru Impreza Complaint Log

DRIVER WAS PARKING VEHICLE IN A PARKING LOT WHEN IT SUDDENLY ACCELERATED FORWARD, CROSSING PARKING BARRIER, BUSHES IN PLANTING AT EDGE OF LOT, AND SIDEWALK HITTING A PARKED CAR. DRIVER STATES THAT BRAKE WAS DEPRESSED AT TIME OF INCIDENT. *TR

TL* THE CONTACT OWNS A 2014 SUBARU IMPREZA. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE AND TURNING IT OFF, THE VEHICLE ROLLED DOWN AN EMBANKMENT AND CRASHED. THE CONTACT TURNED THE VEHICLE OFF, AND WAS ABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH WHILE THE SHIFTER WAS STILL IN DRIVE. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,073.

TL* THE CONTACT OWNS A 2014 SUBARU IMPREZA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE SUDDENLY STALLED. THE VEHICLE RESTARTED IMMEDIATELY AND RESUMED IN NORMAL OPERATION. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 424. THE VIN WAS UNAVAILABLE.

HIT SMALL POT HOLE WHICH OTHER CARS WERE DRIVING OVER WITH NO FAILURES. I CALLED SUBARU ROADSIDE ASSISTANCE. THEY PUT DONUT FLAT ON. *JS

CHECK OIL LIGHT FIRST CAME ON AT 2500 MILES, HAD TO ADD A QUART OF OIL AND ALSO GOT A COMPLETE OIL CHANGE. HAD TO ADD ANOTHER 1/2 QUART OF OIL AT 6000 AND ANOTHER ONE AGAIN AT 9000 DUE TO CHECK ENGINE LIGHT COMING ON. AT 2500, DEALERSHIP SAID THIS OIL CONSUMPTION RATE WAS NORMAL. AT 9000, DURING ANOTHER MINOR SERVICE, WAS AGAIN TOLD MY CURRENT RATE OF OIL CONSUMPTION WAS NORMAL. HOWEVER, HAVING TO ADD OIL THREE TIMES IN 9000 MILES FOR A BRAND NEW CAR DOESN'T SEEM SAFE. *TR

DURING THE MONTH OF JANUARY 2014 I HAD A FEW QUESTIONABLE INCIDENTS THAT HAPPENED PULLING IN TO VARIOUS PARKING SPACES, WHETHER IT WAS THE SUPERMARKET OR THE SCHOOLS WITH WHICH MY CHILDREN ATTEND AND THAT I WORK. I DIDN'T THINK ANYTHING OF IT AS THIS IS A NEW CAR AND IT SHOULD WORK PERFECTLY. THE WEEK OF FEBRUARY 17TH THIS WAS THE MOMENT I KNEW I WASN'T IMAGINING THINGS, MY FIRST MOMENT OF COMPLETE PANIC AS MY BRAND NEW CAR UNINTENDED ACCELERATED TOWARD MY GARAGE. I HAD JUST DROPPED OFF MY CHILD AND A NEIGHBORS CHILD AT SCHOOL. WE CARPOOL TO HELP EACH OTHER OUT. I APPLIED AS MUCH PRESSURE I COULD TO BRAKE THAT CAR. I KNEW AT THIS MOMENT IT WASN'T ME AND THAT I SHOULD HAVE TAKEN MORE NOTICE AND ACTION IN JANUARY. MARCH 7TH IT WAS JUST ANOTHER TYPICAL DAY OF DRIVING MY AND MY NEIGHBORS' CHILDREN TO AND FROM SCHOOL. WE HAD MY SON'S FRIEND IN THE CAR, BOTH ARE ONLY 9/8 YEARS OF AGE, MY DAUGHTER, 11, HAD HER FRIEND IN THE CAR. WE WENT FROM THE LIBRARY DROPPED OFF MY SON'S FRIEND AND PROCEEDED HOME. WE WERE ALL LAUGHING AND HAVING A GOOD TIME AS WE PULLED IN TO THE DRIVEWAY. ALL OF SUDDEN THE CAR HAD AN UNINTENDED ACCELERATED MOMENT AND RACED TOWARD THE GARAGE. ONCE THE VEHICLE FINALLY STOPPED THERE, WAS COMPLETE DEAD SILENCE. SKID MARKS ON MY DRIVEWAY. I IMMEDIATELY WENT IN TO CALL THE DEALERSHIP TO INFORM AND FIND OUT WHAT TO DO. MARCH 14TH LOADED 2 DOGS IN TO THE CAR TO GO TO THE PARK. AS WE BACKED OUT I SAW THE OTHER TWO AND DECIDED IT WOULD BE A FAMILY AFFAIR. WE HAVE 4 LABRADORS. SO AS I PULLED BACK IN TO THE DRIVEWAY AND AS WE (THE DOGS AND I) PULLED IN, THE CAR AGAIN ACCELERATED TOWARDS THE GARAGE. AT THIS POINT I CALLED THE DEALERSHIP AGAIN AND SAID THAT IT HAS HAPPENED AGAIN. STILL THEY CAN'T FIND ANYTHING WRONG AND EVEN CAME AND DROVE IT AT MY HOUSE WITH THE CAR COMPUTER ATTACHED TO A LAPTOP. WE DROVE IN AND OUT OF OUR DRIVEWAY 2 TIMES. *TR

FOR THE THIRD TIME, WHILE DRIVING THE SUBARU THE ENGINE DIED AND ALL DASH LIGHTS CAME ON. CAR CONTROL WAS DIFFICULT. THE FIRST TWO TIMES WAS ON A FREEWAY AND THE THIRD TIME WAS ON A MAJOR HIGHWAY. CAR WAS TOWED TO A SUBARU DEALER WHO DETERMINED, THAT THE ELECTRICAL BULKHEAD HARNESS WAS DAMAGED DUE TO RODENTS CHEWING ELECTRICAL WIRES IN THE ENGINE COMPARTMENT RESULTING IN A BLOWN FUSE. AFTER THREE WEEKS OF REPAIR AND AT A COST OF $7173.65 THE CAR WAS REPAIRED, HOPEFULLY. HAVING THE ENGINE SIMPLY FAIL, TWICE AT FREEWAY SPEEDS, WAS AN EXTRAORDINARILY DANGEROUS EXPERIENCE. I HAVE A DETAILED REPAIR INVOICE BUT NO ABILITY TO SCAN IT. MY INSURANCE CLAIM WAS DONE BY PHONE AND ELECTRONICALLY.