2017 Subaru Impreza Complaint Log

WINDSHIELD SPONTANEOUSLY CRACKED FOR NO REASON

I BELIEVE MY CAR EXPERIENCED A SPONTANEOUS EXPLOSION OF THE SUN ROOF GLASS: WHILE DRIVING ON A STRAIGHT SECTION OF HIGHWAY I HEARD AND FELT A SUDDEN, LOUD, EXPLOSIVE SOUND THAT I THOUGHT WAS FROM SOMETHING HITTING THE ROOF OF MY CAR. AT THE TIME I WAS DRIVING IT CLOUDY BUT NO PRECIPITATION, APPROX. 36 DEGREES, DRY ROAD CONDITIONS WITH MINIMAL TRAFFIC, APPROX. 3:30PM. I WAS IN THE RIGHT LANE, NO CONSTRUCTION OR OBJECTS NOTED IN THE ROAD IN THE AREA AND NOT NEAR AN OVERHEAD ROADWAY OR ELEVATED SIDE OF ROAD. I EXITED THE HIGHWAY AT THE NEAREST EXIT AND PULLED INTO A PARKING LOT TO INSPECT MY CAR, AT WHICH TIME I FOUND A LARGE SECTION (APPROX. 10" X 4-5") OF SUN ROOF GLASS WAS MISSING AND THE SURROUNDING GLASS WAS BROKEN AND PROTRUDING OUTWARD (SEE ATTACHED PHOTO). THIS WAS MYSTERIOUS AS I HAD ASSUMED THAT SOMETHING HAD STRUCK THE TOP OF MY CAR AND, THUS, EXPECTED TO SEE THE GLASS PUSHED DOWNWARD FROM THE IMPACT. NO OBJECT (ROCK OR OTHER PROJECTILE) WAS FOUND RESTING ON THE SUN SHADE, WHICH FORTUNATELY WAS CLOSED AT THE TIME OF THE INCIDENT. I CALLED MY SUBARU DEALERSHIP WHERE I PURCHASED MY CAR IN JUNE 2017 NEW (ALL EQUIPMENT ORIGINAL) AND DESCRIBED THE PROBLEM TO THE SERVICE MANAGER. HE IMMEDIATELY OFFERED, "AT NO COST" TO ME, A LOANER CAR AND ASKED ME TO BRING IN MY CAR, WHICH I DID THE NEXT MORNING. THE MANAGER AND A TECH STAFF PERSON LOOKED OVER MY CAR AND ASSESSED THAT I WOULD NEED ONLY TO REPLACE THE GLASS AS THE FRAME WAS INTACT. I WAS ALSO TOLD THAT SUBARU WOULD COVER THE COST OF THIS REPLACEMENT, WHICH THEY DID. I BELIEVE THIS WAS A SPONTANEOUS EXPLOSION BASED ON THE RESEARCH I FOUND ON THE INTERNET PARTICULARLY A CONSUMER REPORT ARTICLE.

I WAS ABOUT TO MAKE A LEFT TURN AT THE LIGHT WHEN CAR SUDDENLY STALLED. BROUGHT IT TO LIBERTY SUBARU DEALERSHIP THE NEXT DAY AND TECH RELEASE IT AS SAFE TO DRIVE AFTER THEY CLAIMED TO FIX THE MAIN RELAY. A MINUTE AFTER I LEFT THE DEALERSHIP CAR STALLED AGAIN NEAR THE TRAIN TRACKS. THE 2017 SUBARU IMPREZA IS HAZARDOUS, UNSAFE, AND LIFE THREATENING. THIS TIME LIBERTY SUBARU SAID THEY HAVE TO REWIRE THE ENGINE. I AM NOT COMFORTABLE DRIVING THIS CAR WITH MY CHILDREN. IT IS NOT SAFE FOR ME, MY FAMILY, AND OTHER DRIVERS.

MY CAR STALLED 3X YESTERDAY, 1/21/2017 WHILE DRIVING. I WAS AT A TRAFFIC LIGHT ABOUT TO MAKE A LEFT TURN WHEN THE CAR SUDDENLY STALLED

RADIO SOUND AT HIGH VOLUME ON START-UP WITH CONTROL KNOB USELESS TO TURN DOWN OR TURN OFF THE SOUND. THE HEAD UNIT HAS BEEN REPLACED. PROBLEM IS IDENTICAL. TURNING SOUND OFF AT SHUTDOWN THE DAY BEFORE MAKES NO DIFFERENCE. REVERSING IN PARKING LOTS IS PERILOUS. THERE CAN BE A FEW SECONDS OF DELAY BEFORE THE LOUD SOUND BEGINS, WHILE THE CAR IS ROLLING. STABBING THE OFF BUTTON IS USELESS. VOLUME KNOB SPINS USELESSLY FOR ABOUT TEN SECONDS BEFORE MUTING THE SOUND. IT HAPPENS PRETTY MUCH EVERY TIME I START THE CAR.

PLEASE SEE THE ATTACHMENT FOR THE WHOLE STORY. THANKS.

AFTER HAVING CAR SERVICED, AIRBAG WARNING LIGHT WOULD NOT GO OFF. I WAS TOLD IT WOULD NEED TO BE "RESET", THEN I WAS TOLD THERE WAS A 90% CHANCE THERE WAS A PART OVER THE REARVIEW MIRROR WHERE THE FRONT DOME LIGHTS ARE THAT NEEDED TO BE REPLACED. THEY ORDERED THE PART AND WHEN THEY WERE ABOUT TO INSTALL IT THEY SAID IT WASN'T THAT PART BUT A WIRING PROBLEM THAT IS LOCATED OVER THE PASSENGER DOOR INSIDE THE CEILING PANELS THAT WERE "CHEWED" BY A RODENT. HOWEVER THERE WERE NO SIGNS OF THE RODENT AND THEY HAVE NO IDEA HOW THE "RODENT" MIGHT HAVE ENTERED THE CEILING PANEL BECAUSE OF THE TIGHT SPACE. I ASKED FOR A PHOTOGRAPH. THE WIRES ARE BARE AND IT ACTUALLY LOOKS LIKE A LOW GRADE FIRE CAUSED FROM WIRES BEING EXPOSED. I WAS TOLD IT WAS NOT UNDER WARRANTY AND THAT IT WOULD COST OVER $600 DOLLARS TO REPAIR. I WAS ALSO ASKED AT THE TIME IF I HAD ANY SMALL RODENT RELATED PETS, I DO NOT. I CALLED SUBARU IMMEDIATELY BECAUSE I WASN'T BUYING THE RODENT STORY.THE DEALERSHIP HAS SINCE CALLED ME BACK TO TELL ME NOW THEY THINK A ROBOTIC ARM MIGHT HAVE ACCIDENTALLY DAMAGED THE WIRES IN PRODUCTION BUT THEY ARE NOT SURE. THE CAR IS NOT REPAIRED AS OF YET, AND I WAS TOLD THAT THE CAR IS "SAFE" TO DRIVE. THEY ALSO BROKE A PART ABOVE THE PASSENGER VISOR WHEN CHECKING ALL THIS OUT BECAUSE THE SPACE WAS SO TIGHT , YET A RODENT GOT IN AND OUT AND ONLY DESTROYED THOSE WIRES? THEY REASSURED ME THAT THEY ORDERED THE PART THEY BROKE AND WILL FIX THAT WHEN IT COMES IN. HOWEVER, BECAUSE OF THE "WIRE PROBLEM" AND ME NOT APPROVING THE $600 "RODENT" REPAIR, MY DOME LIGHTS OVER MY REARVIEW MIRRORS WILL NOT WORK ANYMORE, HOWEVER THEY WERE WORKING BEFORE THEY CHECKED EVERYTHING OUT. I AM WAITING FOR SUBARU TO CALL ME BACK.

3 DIFFERENT TIMES,ON DIFFERENT DAYS, WHEN MAKING A TURN AFTER STOPPED AT A LIGHT THE CAR SHUT OFF COMPLETELY AND HAD TO BE RESTARTED. NO INDICATION LIGHTS CAME ON AND MY RADIO STAYED PLAYING. A VERY DANGEROUS SAFETY ISSUE!! PUT 4 WAYS ON AND PRAYED I WOULD NOT GET HIT.

I WAS PARKING MY CAR AT APARTMENT'S PARKING LOT BY RIGHT TURNING. I WAS DRIVING REALLY SLOW ABOUT 5MILES/HR.MY FOOT WAS ON THE BREAK PEDAL AND AS I PRESS THE BREAK TO SLOW MY CAR FURTHER IT GOT ACCELERATED (WITH RAVING ENGINE NOISE) AND HIT FRONT PARKING FENCE AS WELL AS PARKED CAR RIGHT TO ME. I MOVED THE AUTOMATIC GEAR STICK TO PARKING POSITION AND ABLE TO STOP THE CAR. I TALKED WITH MY CAR MAKER AND THEY LOOKED AT IT AND PREPARED A REPORT IN 10 WEEKS. ACCORDING TO THEM WEATHER MAT MIGHT BE THE CAUSE OF THIS PROBLEM.BUT I DO NOT THINK WEATHER MAT MOVED FROM ITS PLACE DURING INCIDENT. I AM REALLY SCARED TO DRIVE THIS CAR AGAIN SPECIALLY MY CAR MANUFACTURER DOESN'T SEEMS TO FIND THE REAL CAUSE OF PROBLEM. I THINK MY VEHICLE HAD AN ELECTRICAL MALFUNCTION THAT CAUSES THE VEHICLE TO CONTINUE ACCELERATING EVEN MY FOOT WAS ON BREAK.

OIL CONSUMPTION . 1 QUART LOW AT 4,051 MILES. WARNING LIGHT INDICATOR CAME ON. ENGINE OIL LEVEL LOW. AT 6, 603 MILES PHYSICALLY CHECKED OIL LEVEL AND ONCE AGAIN 1 QUART LOW. SUBARU FACILITY PERFORMED OIL CONSUMPTION TEST AND IT FAILED. SMALL BLOCK HAS BEEN ORDERED

RADIO TURNS ON AUTOMATICALLY AT STARTUP. HAPPENS INTERMITTENTLY. VOLUME IS LOUD AND CANNOT REDUCE VOLUME WHILE BACKING UP. VOLUME CONTROL WORKS WHEN CAR MOVING FORWARD. AT TIMES VOLUME CONTROL DOES NOT WORK AND HAVE TO MUTE THE RADIO. MOST OF THE TIME I JUST KEEP THE VOLUME ON ZERO AND DO NOT USE THE RADIO AT ALL.

TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. THE VEHICLE WAS SERVICED AT METRO WEST SUBARU (948 WORCESTER ST, NATICK, MA 01760, (508) 651-2000) PER NHTSA CAMPAIGN NUMBER: 17V216000 (FUEL SYSTEM GASOLINE); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 1,304. *BF. *TR

[XXX] 2017 Subaru Impreza VIN [XXX] Cruze control error. Will it make brake lights fail if not repaired? go look in your database and see if Impreza has more than normal rear end collisions? What else is on bus that might be damaged by spike? Braking? Antilock? Lights? Why is this NOT a recall? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I PURCHASED A 2017 SUBARU IMPREZA LIMITED ON 7.30.17 FROM BOB BARKER SUBARU IN CARLSBAD, CA. THE CAR, UNTIL YESTERDAY, HAD APPROXIMATELY 500 MILES ON THE ODOMETER. ON 8.9.17 AT 1830 MY SON WAS DRIVING THE CAR AND HIS FRIEND WAS IN THE PASSENGER SEAT. THE CAR WAS STRUCK ON THE LEFT FRONT SIDE BY A FORD FUSION ENTERING THE INTERSECTION AFTER THE SIGNAL HAD CHANGED. THE AIRBAGS DEPLOYED. WHAT HAPPENED NEXT IS UNBELIEVEABLE!! MY SON REPORTS THAT THE SMELL OF SMOKE CAUSED HIM TO AWAKEN AND SCRAMBLE, WITH HIS FRIEND, FROM THE PASSENGER SIDE DOOR AND REACH SAFETY BEFORE THE CAR WAS COMPLETELY ENGULFED IN FLAMES. I DO NOT UNDERSTAND HOW A FRONTAL COLLISION ON A SIDE STREET CAN CAUSE A CAR TO BURST INTO AN INFERNO. PLEASE INVESTIGATE THIS CAR'S DANGEROUS BEHAVIOR IN A RATHER ORDINARY COLLISION. THIS INCIDENT DID NOT RESULT IN LOSS OF LIFE OR SIGNIFICANT MORBIDITY, BUT FUTURE DRIVERS MAY NOT BE SO LUCKY. I WOULD BE HAPPY TO DIRECT YOU TO THE TOWING COMPANY THAT HAS THE CAR SO YOU CAN INVESTIGATE.

CAR WILL NOT MOVE FOR SEVERAL SECONDS AFTER HITTING THE GAS AND AIR BAG LIGHT COMES ON. COASTING TO A RED LIGHT STOP DOWNHILL, WHEN I START TO MAKE LEFT TURN INTO TRAFFIC CAR DOES NOT RESPOND TO GAS PEDAL FOR 2-4 SECONDS AND WHEN IT STARTS MOVING IT FEELS LIKE ITS IN A HIGH GEAR BUCKING LIKE A MANUEL TRANSMISSION. IT IS A CVT . LAST TIME THIS HAPPENED I ROLLED INTO THE INTERSECTION ALMOST TO GET HIT BY A TRUCK, LUCKILY IT SWERVED TO AVOID ME. I'M SCARED TO DRIVE THIS CAR. ENCLOSED IS A PICTURE OF THE AIR BAG LIGHT ON WHILE I AM DRIVING, EXTREMELY UNSAFE VEHICLE

RADIO CONTROLS "FROZE" BEFORE I EVEN DROVE IT OFF THE DEALER'S LOT. COULD NOT SELECT AF OR FM. SATELLITE RADIO, HOWEVER, WORKED. FIX WAS EITHER TO DISCONNECT THE BATTERY OR REMOVE AND REINSERT A FUZE. DEALER MECHANIC SHOWED ME HOW TO USE THE FUZE METHOD. CAR WAS STATIONARY AND HAD BEEN RUNNING FOR 5-10 MINUTES. I DID NOT TEST TO SEE IF OTHER ELECTRICAL FUNCTIONS WERE IMPACTED AS WELL.

EYESIGHT DISABLES IT'S SELF, RADIO VOLUME STOPPED WORKING, REARVIEW CAMERA DISABLES IT'S SELF, CAR LOCKED ITS SELF WITH ENGINE RUNNING FOR 1 HOUR WITH BOTH KEYS IN MY POCKET WHILE STANDING OUTSIDE WAITING FOR A TOW TRUCK. I PURCHASED THE 2017 SUBARU IMPREZA SPORT ON MEMORIAL DAY 2017. SINCE MY PURCHASE THE VEHICLE HAS BEEN RETURNED TO THE DEALER THREE TIMES TO FIX THESE ISSUES. THE LAST ISSUE REGARDING THE SELF LOCKING HAPPENED ON 07/13/17. SUBARU SERVICE DEPARTMENT HAS ADDRESSED THE PREVIOUS CONCERNS BY STATING AND UPGRADING SOFTWARE UPDATES TO MY VEHICLE BUT IT SEEMS LIKE EVERYTIME THE SOFTWARE GETS UPDATED A ANOTHER ISSUE COMES UP. MY VEHICLE HAS A OPEN CASE WITH SUBARU TECH AND IS NOW UNDER REVIEW FOR BUY BACK/REPLACEMENT. THIS IS MY F FIRST AND LAST SUBARU PURCHASE. THE CONSUMER SHOULD NOT BE SUBARU'S GUINEA PIGS FOR THEIR VEHICLES.

THE DRIVER'S SIDE MIRROR DOES NOT ADJUST FAR ENOUGH OUT TO COMPLETELY ELIMINATE BLIND SPOTS. ALL OTHER VEHICLES THAT I'VE DRIVEN ALLOW THE SIDE-VIEW MIRROR TO ADJUST OUTWARDS FAR ENOUGH THAT THE BLINDSPOT IS COMPLETELY ELIMINATED. THE IMPREZA MIRROR ADJUSTS OUT TO A CERTAIN EXTENT AND THEN "BOUNCES" BECAUSE IT HAS REACHED IT'S LIMIT. THIS LIMIT IS NOT SUFFICIENT TO ELIMINATE THE BLINDSPOT.

DASHBOARD AIRBAG WARNING LIGHT IS ON WHEN OUTSIDE TEMPERATURES ARE HOT. HAPPENS ALLS SURFACES/MOVEMENT: STATIONARY, MOVING, CITY STREET, HIGHWAY. PASSENGER SEAT EMPTY, DRIVER IN CAR ONLY. SUBARU DEALER BLAMED IT ON MY SEAT COVERS, AFTER PUSHING FOR MORE RESEARCH DEALERSHIP SAYS THERE IS A KNOWN PROBLEM WITH AIRBAG SENSOR BUT ONLY TECHS WHO CALL INTO THEIR TECH HELP LINE ARE MADE AWARE. THE PART TO FIX THE AIRBAG ISSUE/LIGHT IS NOT CURRENTLY AVAILABLE, AND NO SPECIFIC DATE THE PART WILL BE AVAILABLE TO FIX. DEALERSHIP STATES THE ISSUE IS THE SENSORS LOCATED ON THE INTERIOR ROOF OF MY CAR NEXT TO INTERIOR LIGHTS. STATES THE SENSOR WIRES AREN'T COATED WELL ENOUGH FROM HEAT, CAUSING THE LIGHT TO COME ON/NOT PROPERLY REGISTERING IF THERE IS OR IS NOT A PERSON IN THE PASSENGER SEAT. AIRBAG IS OFF IF IT DOESN'T REGISTER A PASSENGER. HAPPENED THREE TIMES IN THE PAST TWO WEEKS.

I DID A TEST DRIVE OF THE SUBARU IMPREZA 2017 PREMIUM WAGON AT A SEATTLE-AREA DEALERSHIP. I NOTICED THAT THE CAR DOOR DID NOT LOCK COMPLETELY OR OPENED BY ITSELF WHILE THE CAR WAS IN MOTION. I NOTICED THAT I AM NOT THE ONLY ONE WHO SEES THIS SAFETY ISSUE. THERE ARE OTHERS WHO HAVE REPORTED THE SAME OR SIMILAR PROBLEM ON SUBARU OWNERS FORUM. HERE ARE TWO LINKS TO REVIEW TO SEE THIS ISSUE BEING DISCUSSED: HTTP://WWW.IMPREZA5.COM/FORUM/9-2017-IMPREZA-GENERAL-DISCUSSION-FORUM/3281-IMPREZA-DOOR-CLOSING-ONLY-WHEN-SLAMMED.HTML HTTP://WWW.IMPREZA5.COM/FORUM/138-5TH-GEN-IMPREZA-ISSUES-PROBLEMS/2586-PASSENGER-FRONT-DOOR-OPENS-ITSELF.HTML I THINK THIS IS A SAFETY PROBLEM, BECAUSE IN MY CASE THE DOOR WAS AJAR OR OPENED WHILE I WAS ON A FREEWAY. THIS NEEDS TO BE INVESTIGATED AND PROBLEM FIXED BEFORE THE PROBLEM MANIFESTS IN EITHER THE DRIVER, PASSENGER OR PROPERTY BEING DAMAGED.

THE FIRST PROBLEM I HAD, RELATED TO THE AIRBAG SYSTEM, WAS WHEN THE TEMPERATURE BEGAN TO HEAT UP IN THE SUMMER. THE WAS PARKED OUTSIDE IN THE SUN ALL DAY AND WHEN I WAS GOING TO LEAVE WORK, I TURNED ON THE CAR AND IT GAVE ME AN ERROR CODE RELATED TO THE AIRBAG SYSTEM, AND THE AIRBAG ERROR LIGHT TURNED ON. I CALLED THE DEALER (THIS WAS 2 MONTHS AFTER BUYING HE CAR - MAY 2017) THEY TOLD ME TO BRING IT IN. I TOOK THE CAR TO THE DEALER, THEY WERE NOT ABLE TO FIND THE PROBLEM, THEY ASKED ME TO LEAVE THE CAR A COUPLE DAYS. AFTER 4 THEY CALL AND THEY STATED THEY WERE NOT ABLE TO REPRODUCE THE PROBLEM (THE TEMPERATURE HAD COOLED DOWN THOSE DAY), SO I TOOK THE CAR HOME. A MONTH LATER IN JUNE WHEN IT STARTED TO GET REALLY HOT, ONE DAY COMING BACK FROM LUNCH THE ERROR POPS UP. WITHOUT SHUTTING THE CAR DOWN I TOOK IT TO THE DEALER AND THEY WERE ABLE TO READ THE ERROR CODE - BUT THEY HAD NO CLUE WHY IT WAS COMING UP. COMPUTER DID NOT SHOW ANY ISSUES. SO I LEFT THE CAR THERE AGAIN, AND AFTER A WEEK THEY CALL THAT THE FOUND THE PROBLEM, A BAD SENSOR IN THE AIRBAG SYSTEM - THE BAD NEWS IS THAT THE PART WOULD TAKE A COUPLE WEEKS TO ARRIVE. THEY ENDED UP HAVING THE CAR FOR ABOUT 23 DAYS BEFORE THEY WERE ABLE TO FIX IT. AFTER THEY REPLACED THAT SENSOR I HAVE NOT SEEN THE PROBLEM AGAIN. THE SECOND PROBLEM HAPPENED 2 DAYS AGO (SEPTEMBER) - WHILE RUNNING ON THE HIGHWAY, 90 DEGREE DAY, ABOUT 45 MPH, I HAD THE AIR CONDITIONER ON SUNROOF CLOSED BUT THE SHADE OPEN. ALL OF A SUDDEN I HEAR THIS LOUD BANG AND SHATTERED GLASS STARTS TO FALL ON ME AND I SEE EVEN MORE THROUGH THE REAR VIEW MIRROR. THE SUNROOF EXPLODED OUTWARDS. THERE WAS NOTHING INSIDE THE CAR, AND THE GLASS SHATTERED OUTWARDS. I TOOK THE CAR TO THE DEALER, THEY STATED THEY HAD NEVER SEEN THIS BUT THEY WERE GOING TO TRY TO TAKE CARE OF IT GIVEN THIS SHOULD NOT HAPPEN. THEY ARE STILL WORKING ON IT.

I HAVE NOTICED THAT IT IS SIMPLY NOT POSSIBLE TO ADJUST THE DRIVER-SIDE REARVIEW MIRROR OUTWARD ENOUGH TO BE ABLE TO PROPERLY SEE VEHICLES WHICH COULD BE IN MY SIDE BLIND SPOTS, AND THIS FEELS INCREDIBLY UNSAFE. I'M HAPPY THAT THE CAR HAS BLIND SPOT DETECTORS ON THE MIRRORS, BUT THAT IS NO SUBSTITUTE FOR VISIBILITY. IN ADDITION, I DON'T BELIEVE THE LOWER TRIM LEVELS HAVE BLIND-SPOT DETECTORS. I AM 6'3', WHICH IS ON THE TALLER SIDE, BUT STILL, I AM NOT THE ONLY ONE EXPERIENCING THIS PROBLEM AND I HAVE NEVER HAD THIS PROBLEM IN ANY OTHER VEHICLE I'VE DRIVEN. OTHER OWNERS ARE ALSO UNABLE TO ADJUST THEIR SIDE MIRRORS TO THE SAE AND AAA RECOMMENDED POSITIONS. L CAN'T BELIEVE THAT THE VEHICLE WAS ALLOWED TO BE DESIGNED AND PRODUCED WITH THESE MIRRORS! THIS IS A TERRIBLE FLAW IN THE DESIGN, AND IN MY OPINION, SHOULD BE RE-DESIGNED, FIXED FOR THE 2017 YEAR, AND A SAFETY RECALL SHOULD BE PERFORMED FOR ALREADY-PRODUCED VEHICLES.

EYESIGHT SYSTEM KEEPS TURNING ITSELF OFF. REAR CAMERA HAS FAR MORE PROBLEMS AFTER FEDERAL REAR CAMERA RECALL. CAMERA OFTEN DOESN'T APPEAR AND LEAVES ME WITH A BLANK SCREEN. EYESIGHT SYSTEM SHUTS OFF RANDOMLY AND RESETS AFTER A RESTART. NOTHING ELSE CHANGES BUY A RESTART, AND PROBLEM IS SOLVED. SOUND ALSO CEASES TO COME OUT OF THE RADIO, TOTAL SILENCE, REGARDLESS OF INPUT AND VOLUME SETTING. ALL OF THE ABOVE IS RANDOM. CAR'S BATTERY RUNS DOWN AT TIMES, AS THE SCREEN STAYS ON ON THE RADIO, EVEN WHEN TURNED OFF. TWICE THE CAR WOULD NOT START. WE NOW CARRY A BATTERY JUMP BOX WITH US AT ALL TIMES. PROBLEMS HAPPEN WHEN IN MOTION OR PARKED. SPEED OR TIME RUNNING NOT RELATIVE TO ISSUES. CAR HAS BEEN INTO THREE DIFFERENT DEALERS AND HAS AN APPOINT FOR A FOURTH RIGHT NOW. CAR WAS DELIVERED FEB 9, AND HAS BEEN A TOTAL ELECTRICAL DISASTER.

WE PURCHASED A NEW IMPREZA ON 2/4/17, WITHIN DAYS OF BRINGING THE CAR HOME WE NOTICED THAT ALL THE RADIO PRESETS HAD BEEN WIPED OUT, AND THE XM RADIO HAD REVERTED BACK TO A TRIAL PERIOD. THAT SAME DAY WE RECEIVED AN EMAIL SAYING THAT OUR CAR WAS SENDING A PROBLEM CODE FOR THE STARLINK SYSTEM. UPON CALLING THE DEALERSHIP WE SPOKE WITH A SERVICE ADVISER WHO OWNS THE SAME CAR AND SHE TOLD US THAT SHE HAS ALL KINDS OF PROBLEMS WITH THE CAR SOFTWARE. INCLUDING BACKUP CAMERA, SCREEN FREEZING, LOSING RADIO PRESETS, CLOCK TIME CHANGING. AND SHE INDICATED THAT THIS WAS A KNOW ISSUE WITH THE VEHICLE MODEL AND SHE HAD BEEN DEALING WITH IT FOR 2 MONTHS. SHE TOLD US THAT SHE HAD BEEN TOLD SUBARU HAD NOT IDEA HOW TO FIX IT AND MAYBE IN MAY THEY MIGHT HAVE IT FIXED. UPON BEING TRANSFERRED TO THE SALES MANAGER, HE HOLD US THAT SUBARU HAD NOT PUT A STOP SELL ORDER ON THE CALL SO THEY KEPT SELLING THEM. WE WERE NEVER TOLD ABOUT THIS DEFECT PRIOR TO BUYING THE CAR. RECENT CALLS WITH SUBARU HAVE CONFIRMED THE PROBLEM, BUT NOBODY WILL CALL US BACK. WE HAVE PUT 3 MILES ON THE CAR SINCE WE PICKED IT UP. WE WANT TO RETURN THE CAR TO THE DEALERSHIP. WE HAVE BEEN DEFRAUDED BY SUBARU. THIS WAS A KNOW DEFECT! SUBARU CUSTOMER SERVICE HAS CONFIRMED THAT THEY HAVE THE ISSUE. MY STARLINK SYSTEM WHICH WARNS IF IN AN ACCIDENT, IS SENDING OUT A PROBLEM CODE AND IT MAKES A LOUD NOISE WHEN I TRY TO CONNECT. THIS IS OBVIOUSLY RELATED TO THE SOFTWARE ISSUE. I AM AFRAID TO DRIVE MY CAR. WE NEED YOUR HELP IN INVESTIGATION THIS. OTHER UNSUSPECTING BUYERS ARE GETTING DUPED EVERY DAY.

TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. WHILE DRIVING VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE LOST POWER. ALSO, THE GEARS FAILED TO SHIFT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE COMPUTER NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE DEALER THREE DIFFERENT TIMES ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 80,000.