2018 Subaru Legacy Complaint Log

THE FUEL DOOR STICKS REQUIRING IT TO BE PRIED OPEN IN ORDER TO FUEL THE VEHICLE. TOOK IT TO THE DEALER. THEY KNOW ABOUT THIS PROBLEM BECAUSE THEY HAVE A SPECIAL TOOL TO OPEN THE STUCK FUEL DOOR. I HAD TO FIGHT TO GET THEM TO REPLACE THE FUEL DOOR CABLE. I ENDED UP CONTACTING SUBARU OF AMERICA TO RESOLVE THIS ISSUE. I NOTIFIED THEM WHEN MY VEHICLE HAD 35,000 MILES ON IT BUT THEY REFUSED TO ADDRESS IT UNTIL 43,000 MILES.

FRONT WINDSHIELD DEVELOPED A TINY CRACK WHILE DRIVING ON HIGHWAY, WHICH THEN QUICKLY PROPAGATED THROUGHOUT THE WINDSHIELD. WINDSHIELD WAS REPLACED AT MY EXPENSE.

I bought my Subaru brand new directly through them in September 2017. Not too long after the warranty deadline (2018 timeframe) my entire touchscreen randomly stopped working. Subaru had said there was nothing they could do without having to replace the entire system. It randomly does its own thing clicking on different buttons like someone is pressing them. There was nothing that happened prior this that would affect the touchscreen from stopping to work.

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN NOVEMBER OF 2018. PRESTIGE SUBARU (4271 E BLACK HORSE PIKE, TURNERSVILLE, NJ) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FUEL GAUGE DISPLAYED THAT THE VEHICLE HAD 40 MILES LEFT. AFTER THE CONTACT DROVE 10 MPH, IT RAN OUT OF FUEL. PARTS DISTRIBUTION DISCONNECT.

WHEN VEHICLE GOES OVER 50 MILES AN HOUR, PULLS TO THE LEFT.

AT SPEEDS ABOVE APPROXIMATELY 50 MPH, THE STEERING HAS SUDDENLY, ERRATICALLY AND WITHOUT WARNING PULLED THE CAR TO THE LEFT OR RIGHT AS IF HIT BY A LARGE GUST OF WIND (WHEN THERE IS NO WIND OR PASSING TRUCK). IT IS AS IF THE STEERING IS OUT OF CONTROL FOR SEVERAL SECONDS. THE CAR HAS 3,000 MILES AND THIS HAS HAPPENED ABOUT 5-8 TIMES. I NOTICE THERE IS ALSO AN IDENTICAL COMPLAINT FOR 2018 SUBARU OUTBACKS. THIS LAST HAPPENED TODAY. THIS IS A DANGEROUS DEFECT IN THE ELECTRIC POWER STEERING.

VEHICLE MAKING A LOUD METALLIC RATTLING NOISE WHILE DRIVING BETWEEN 25-45 MPH. SUBARU HAS MADE MULTIPLE ATTEMPTS TO LOCATE AND REMEDY THE NOISE, BUT THEY HAVE NOT SUCCESSFULLY REPAIRED THE VEHICLE AFTER MORE THAN 4 TIMES. CONCERNED THIS COULD BE A POTENTIAL SAFETY ISSUE SINCE THE ISSUE CANNOT BE IDENTIFIED OR REPAIRED.

AFTER FILING TANK I TOOK A DRIVE...DROVE ABT 30 MILES TO DO SOME SHOPPING THEN ABT 2 HOURS LATER I DROVE THE 30 MILES BACK HOME WITH THE FUEL GUAGE NOT MOVING....AFTER SEVERAL HOURS AT HOME GETTING READY TO GO OUT FOR THE EVENING I GOT INTO CAR..PRESSED THE BUTTON AND STARTED CAR...NOTICE THAT THE FUEL GUAGE WAS AT 3/4....WHEN I PARKED IT WAS ABOVE FULL...THIS HAPPENED SEVERAL TIMES DURING THE MONTH OF JUNE 2018 (PURCHASED CAR NEW ON MAY 26 2018) CONTACTED DEALERSHIP ON JULY 3, 2018...THEY RECEIVED IT ON JULY 7, 2018....AFTER BEING AT THE DEALER FOR 11 WEEKS THE CAR WAS RETURNED TO ME WITH A NEW CLUSTER (DEALER WAS AWARE THE A RECALL WAS IN THE WORKS FOR A PREMATURE EMPTY TANK WHEN LOW FUEL LIGHT CANE ON)..RECEIVED CAR BACK ON SEPTEMBER 21, 2018 AND ON SEPTEMBER 22, 2018 I ONCE AGAIN EXPERIENCED THE SAME ISSUE....DROVE HOME FROM DEALERSHIP 21ST WENT TO WORK MORNING 22ND CAME HOME AND GOT READY TO GO OUT...GOT INTO CAR WITH AGAIN A FULL TANK WHEN PARKED AND NOW UPON IGNITION IT WAS A BIT OVER 7/8 LOWER...THE DTE IS AND HAS BEEN ALL OVER THE PLACE.... DEALERSHIP HAD NEVER DRIVEN CAR SO THAT WAS RECENTLY DONE....NEW SENSORS PUT IN....TOOK OFF FROM DEALERSHIP 4-3-2019 WITH FULL TANK...DROVE ABT 49 MILES AND DECIDED TO TOP OFF TANK TO TEST MILES/FUEL CONSUMPTION...NOW THE GUAGE REMAIN IN THE SAME POSITION AS PRIOR TO ADDING FUEL...ALSO IN THE SAME 49 MILES THE DTE DROPPED FROM 610 TO 460.... WHEN I RECEIVED VEHICLE BACK IN SEPTEMBER IS WHEN I STARTED IMAGE DOCUMENTING....WITHOUT AN ACCURATE FUEL GUAGE IT IS IMPOSSIBLE TO FEEL SAFE ON THE ROAD....SUBARU AND DEALERSHIP ARE AWARE OF THIS ISSUE WITH NO SOLUTION...

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED THAT WHILE VEHICLE WAS PARKED, THE CONTACT NOTICED THE PASSENGER SIDE LOWER WINDSHIELD CRACKED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REFERRED CONTACT TO LOCAL DEALER. SERRA CADILLAC OF TRAVERSE CITY LOCATED AT (1747 S GARFIELD AVE, TRAVERSE CITY, MI 49686, (231) 486-0878) WAS CONTACTED HOWEVER THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE WINDSHIELD WAS REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 8,000.

PURCHASED A NEW SUBARU LEGACY FEB. 28, 2018. AFTER ONLY 70 MILES THE WARNING LIGHT FOR SEAT BELTS AND AIRBAG MALFUNCTION APPEARED ON A STARLINK SYSTEM AND DASH. AFTER IMMEDIATELY TAKING IT IN AT THE LOCAL CAR DEALER, SERVICE AGENTS CLAIMED THAT A "RODENT" HAS CAUSED THE DAMAGE. AFTER FURTHER RESEARCH, WE HAVE DISCOVERED A NATIONAL CIVIL SUIT AGAINST SUBARU. APPARENTLY THEY ARE USING BIODEGRADABLE MATERIALS ON THE WIRING OF MANY NEW CARS THAT ATTRACTS SQUIRRELS AND MICE. WE HAVE LIVED AT OUR CURRENT RESIDENCE FOR OVER 35 YEARS WITH NUMEROUS CARS IN THE DRIVEWAY WITHOUT THIS PROBLEM. CONSUMER REPORTS ON JULY 10,2017, REPORTED THAT THEY HAVE UNCOVERED VARIOUS TECHNICAL BULLETINS FROM FORD, GM, HONDA, TOYOTA, AS WELL AS SUBARU CONCERNING THIS ISSUE. DEALER, AT THE MOMENT, REFUSES TO FIX IT WITHOUT EXTENSIVE COST TO US. THIS IS A SERIOUS PROBLEM WITH THIS CAR--DRIVING IT WOULD NOT ONLY BE UNSAFE BUT ILLEGAL SINCE THE AIR BAG AS WELL AS THE SEAT BELTS SHOW A MALFUNCTION. FIXING IT MAY NOT SOLVE THE PROBLEM ON PERMANENT BASIS.

OUR RECENT PURCHASE OF A 2018 SUBARU LEGACY HAS LEFT US WITH A VERY UNHAPPY REALIZATION. WE HAVE A SUBARU OUTBACK AND LIKE THE CAR BUT VERY UNHAPPY WITH THE CRUISE. WE DID NOT REALIZE THE CRUISE CONTROL ADVANCES 1 OR 5 MPH RATHER THAN THE CONVENTIONAL CRUISE OF 1 MPH. WE HAVE FOUND THIS FEATURE TO BE NOT ONLY ON SUBARU BUT MANY OTHER MAKES OF VEHICLES. FROM RESEARCHING ONLINE AND TALKING TO OTHERS HAVE FOUND WE ARE NOT THE ONLY ONES THAT DO NOT LIKE IT AND FEEL IT IS UNSAFE. THERE DOES NOT SEEM TO BE A REASON TO ADVANCE 5 MPH RATHER THAN 1 MPH. WHEN USING THIS TYPE OF CRUISE IT IS NECESSARY TO WATCH THE SPEEDOMETER, RATHER THAN PAYING ATTENTION TO THE ROAD, TO GET TO THE ANTICIPATED SPEED AND THEN QUICKLY SET AND HOPE YOU LOCKED-IN THE DESIRED SPEED. IF THE DESIRED SPEED IS NOT REACHED THE FIRST TIME THEN IT IS PUSHING THE CRUISE AND HOLDING IT, HOPING THAT IT ONLY ADVANCED 1 MPH RATHER THAN 5 MPH, OTHERWISE IT IS CANCELING AND TRYING AGAIN. WE CONTACTED SUBARU ABOUT THIS AND WERE TOLD THAT IF THERE ARE ENOUGH COMPLAINTS THEY WOULD CONSIDER A SOFTWARE UPDATE. IT WAS ALSO EXPLAINED THAT WE WOULD NOT HAVE PURCHASED THE VEHICLE IF WE WERE TOLD THIS BEFORE THE PURCHASE OF THE CAR. WE LOOKED AT THE WEBSITES FOR THE SAFEST VEHICLES AND SUBARU IS AT THE TOP OF THE LIST BUT THIS TYPE OF CRUISE CONTROL TAKES AWAY THE SAFETY; EVERYONE IS PREACHING TO REDUCE DISTRACTIONS WHEN DRIVING BUT TAKING AWAY THE CONVENTIONAL CRUISE CONTROL AND IMPLEMENTING SUCH A DISTRACTION DEFEATS THE PURPOSE. WE HOPE THIS COMPLAINT LEADS BACK TO VEHICLES HAVING CONVENTIONAL CRUISE CONTROL AS THE STANDARD EQUIPMENT.