2005 Subaru Outback Complaint Log

REAR PASSENGER SAFETY BELTS DO NOT EXTEND SUFFICIENTLY WHEN CHILD SEAT IS INSTALLED IN CENTRAL POSITION FOR 05 MODEL COMPARED TO OLDER MODELS. *NM

2005 SUBARU OUTBACK 2.5XT WAS PARKED IN A PUBLIC / PRIVATE PARKING STRUCTURE AT APPROXIMATELY 6:30PM ON 10/13/2005. AT APPROXIMATELY 8PM THE FIRE ALARM WAS TRIGGERED BY VEHICLE CATCHING ON FIRE. FIRE DEPT FOUND NO SIGNS OF ARSON OR FOUL PLAY, LOOKED TO BE AN ELECTRICAL FIRE IN THE FRONT RIGHT HEADLIGHT CLUSTER. NO RESPONSE FROM SUBARU, INSURANCE DROPPED MY POLICY - LOSS NOT COVERED! *NM

DT: 2005 SUBARU OUTBACK - THE PROBLEM WAS WITH THE HEADLIGHTS. THEY DID NOT PROVIDE ENOUGH LIGHT TO DRIVE SAFELY AT NIGHT. WHILE DRIVING AT NIGHT, THE CONSUMER COULD NOT SEE. THERE WAS VERY LIMITED ROAD WAY VISION, WITH ONLY A COUPLE HUNDRED FEET IN FRONT OF THE CAR THAT WAS LIT UP PROPERLY, FROM THAT POINT ON IT WAS JUST BLACK. THE CONSUMER HAD TO DRIVE WITH THE HIGH BEAMS ON TO GET HOME SAFELY. THE CONSUMER SPOKE TO THE DEALERSHIP AND THEY SAID THAT IT WAS THE DESIGN OF THE HEADLIGHTS. THE DEALERSHIP SAID THERE WAS NOTHING THAT THEY COULD DO TO ADJUST THEM. *JB

THE HEADLIGHTS ON THE 2005 SUBARU OUTBACK DO NOT PROVIDE ENOUGH ILLUMINATION. THERE IS A SHARP LOW JAGGED LINE LIKE A CURTAIN OF DARKNESS WHERE THE LIGHT ENDS. AT NIGHT, WHEN THE CAR ENCOUNTERS A DIP IN THE ROAD, VISIBILITY OBSCURED ALL BUT FOR A FEW FEET. IT IS VERY, VERY DANGEROUS. *JB

DT CONTACT STATED THE HEADLIGHTS WERE TOO LOW, THEY PROJECTED DOWNWARD. HE TOOK THE VEHICLE TO THE DEALER, THEY RAISED THE HEADLIGHTS. THE CONTACT WAS NOT SATISFIED WITH THEM, AND TOOK THE VEHICLE BACK TO THE DEALER. THE DEALER AGAIN ADJUSTED THE HEADLIGHTS. THE VEHICLE HAS BEEN ADJUSTED THREE TIMES. HOWEVER, THE CONTACT STILL HAD DIFFICULTY SEEING IN FRONT OF THE VEHICLE. THE DEALER TOLD HIM THAT ALL VEHICLES WITH PROJECT BEAM BULBS WERE LIKE THAT. *AK

MY DAUGHTER WAS IN A BAD ACCIDENT WHEN A DRIVER DECIDED TO DO A U-TURN INTO HER VEHICLE. THE DRIVER DID NOT SEE IN SIDE MIRROR BECAUSE SHE WAS IN A "BLIND SPOT. *AK MOST EUROPEAN AUTOS HAVE A SPLIT DRIVER'S SIDE MIRROR, SO THAT THERE IS "NO BLIND SPOT". THE SPLIT IS VERTICAL ABOUT ONE THIRD OF THE WAY IN FROM THE OUTSIDE OF THE MIRROR. MY CONTENTION IS THAT IF THE DRIVER HAD HAD SUCH A MIRROR, THERE MAY HAVE BEEN NO ACCIDENT.

HEADLIGHTS. THE LOW BEAMS DO NOT ILLUMINATE THE ROADWAY BEYOND, PERHAPS 50 FEET. CANNOT SEE FAR ENOUGH AHEAD AT NIGHT ON DARK ROADWAYS. VERY DANGEROUS SITUATION, ESPECIALLY IN NH WHERE DEER AND MOOSE IN THE ROADWAY ARE A REAL PROBLEM. *NM

ON TWO SEPARATE OCCASIONS, MY 2005 SUBARU OUTBACK GOT STUCK AFTER INCURRING A MINOR OBSTRUCTION (SEVERAL INCHES OF SNOW IN ONE CASE AND A SOMEWHAT SHARP INCLINE IN ANOTHER CASE) WHILE DRIVING IN HIGH ALTITUDES (10,000 FT TO 11,500 FT). ON BOTH OCCASIONS, THE CAR SUDDENLY LOST MOST OF ITS POWER AND NO WHEELS WOULD TURN. DESPITE PRESSING THE ACCELERATOR TO THE FLOOR, THE ENGINE NEVER WENT ABOVE 2000 RPMS. FORTUNATELY, ON BOTH OCCASIONS, THERE WERE PEOPLE AROUND TO PUSH THE CAR. ONCE THE TIRES WERE TOTALLY FREE OF ANY OBSTRUCTION, NORMAL ENGINE POWER RETURNED AND THE CAR COULD BE DRIVEN. I TOOK THE SUBARU TO MY HOME DEALERSHIP IN OLATHE KS (JACK MILLER) ON JUNE 29, 2005, A COUPLE WEEKS AFTER THE FIRST INCIDENT. DEALER SAID HE COULD NOT REPLICATE THE PROBLEM , SO HE COULD NOT FIX IT. THE INVOICE NOTES: "2000 RPM IS APPOX TORQUE CONVERTER STALL SPEED." FOLLOWING THE SECOND PROBLEM ON JULY 20, I TOOK MY CAR TO JOHN ELWAY SUBARU WEST IN GOLDEN CO. DEALER INVOICE SAYS:" IF TIRES WERE NOT SPINNING, CAR HAD TRACTION AND WAS NOT ABLE TO BUILD BOOST AT ALTITUDE TO PRODUCE POWER." DEALER, HOWEVER, SAID THEY COULD NOT REPLICATE THE INABILITY TO BUILD BOOST, AND WERE THUS UNABLE TO FIX THE CAR. I FILED A VERBAL COMPLAINT WITH SUBARU OF AMERICA ON JULY 27 AND FOLLOWED UP ON JULY 29. AS OF THEN, SUBARU OF AMERICA WAS STILL TRYING TO CONTACT THE DEALER. SUBARU MARKETS ITS CARS AS HAVING SUPERIOR PERFORMANCE IN THE MOUNTAINS, SNOW AND IN DIFFICULT DRIVING CONDITIONS. SUBARU ENJOYS A LARGE MARKET SHARE IN THE COLORADO MOUNTAINS, WHERE BOTH MY "NOT ABLE TO BUILD BOOST" PROBLEMS OCCURRED. MY CAR CANNOT BE SAFELY DRIVEN IN THE CO MOUNTAINS, PARTICULARLY ON MOUNTAIN PASSES OR DIRT ROADS, BECAUSE HELP MAY NOT BE AVAILABLE TO GET THE CAR RUNNING AGAIN. I DO NOT KNOW IF MY EXPERIENCES ARE ISOLATED OR PART OF A LARGER PROBLEM. IN EITHER CASE, I AM DISAPPOINTED THAT SUBARU HAS BEEN UNWILLING OR UNABLE TO FIX THIS POTENTIALLY SERIOUS SAFETY ISSUE. *NM

ON AN EXTENDED ROAD TRIP (17000 MI), IN OUR NEW 2005 OUTBACK, WE WENT THROUGH TWO SETS OF TIRES. THE DEALERSHIP CORRECTED THE ALIGNMENT, WHICH WAS SEVERELY OFF THE FIRST TIME (AFTER 5000 MILES.) BUT THEN AT ABOUT 16000 MILES, THE SECOND SET WAS SEVERELY WORN OUT. WE HAD THE ALIGNMENT REDONE AT THE DEALERSHIP IN WHITEHORSE, CANADA BUT WE DID NOT REPLACE THE TIRES AS THE WARRANTY WAS NOT HONORED AT THAT DEALERSHIP. THE LEFT REAR TIRE BLEW OUT ABOUT 400 MILES FROM ANCHORAGE. WE PURCHASED A USED TIRE AT A GAS STATION AND LIMPED ON TO ANCHORAGE, WHERE WE HAD PURCHASED THE VEHICLE. THE PERFORMED AN ALIGNMENT FOR THE SECOND TIME, THIS TIME WITH A LOADED BACK SEAT. WE HAVE SINCE PUT ABOUT 6000 MORE MILES ON THE VEHICLE AND IT HAS NOT SHOWN SEVERE WEAR SINCE THAT RE-ALIGNMENT. *JB

ON JULY 13, 2005 I TOTALED MY 2005 SUBARU OUTBACK BY ROLLING IT ABOUT THREE TIMES. NONE OF THE AIRBAGS DEPLOYED-NOT EVEN THE SIDE CURTAIN AIRBAGS. I UNDERSTAND THAT THE SIDE CURTAIN AIRBAGS ARE DESIGNED TO DEPLOY IN A ROLL OVER. *NM

THE BRAKE ROTORS ON MY 2005 SUBARU HAVE WARPED (ALL 4) AT 14,000 MILES PRODUCING A VIOLENT PULSATING PEDAL AND INEFFICIENT BRAKING. THIS ALONE COULD CAUSE SOME DRIVERS TO ALLOW FOR INSUFFICIENT BRAKING DISTANCES CAUSING A CRASH. IT IS NOW MY UNDERSTANDING, AFTER SOME INVESTIGATION, THAT THIS IS A "COMMON" PROBLEM WITH THIS MANUFACTURER FOR MANY YEARS. THE SUBARU DEALER CUT THE ROTORS UNDER WARRANTY BUT THIS SHOULD NEVER HAVE OCCURRED AT 14,000 MILES. *JB

DT: THE CONTACT OWNS A 2005 SUBARU OUTBACK. THE FRONT HEADLIGHTS DO NOT GO FAR ENOUGH OUT AND IT RESULTS IN BLACKNESS BECAUSE THEY DO NOT SHINE WHERE THEY ARE SUPPOSE TO. THE DISTANCE OF THE LIGHT DOES NOT CARRY AR ENOUGH WHEN DRIVING DOWN THE HIGHWAY. ONE SEES BRIGHT LIGHTS WHICH NOT GO TO DIM, THEY GO FROM STRAIGHT TO DARKNESS. THE DEALERSHIP CLAIMS THE HEADLIGHTS CANNOT BE ADJUSTED BECAUSE THEY ARE TO SPECIFIC. *AK

DT: THE CONSUMER STATED THAT WHEN SOMEONE WAS SITTING IN THE REAR MIDDLE SEAT, THE SEAT BELT WOULD UNLOCK THE LEFT SEAT BELT. THE SERVICE DEALER STATED THAT THEY WOULD INFORM THE MANUFACTURER OF THE ISSUE, THEY DID SUBMITT A COMPLAINT, BUT IT MAY TAKE UP TO 6 MONTHS BEFORE THE PROBLEM COULD BE CORRECTED. THE CONSUMER SEARCHED DIFFERENT VEHICLES FOR THE SAME MAKE/MODEL AND THEY ALL HAD THE SAME TYPE OF SEAT BELTS. *AK *SC *JB

DT: CONSUMER HAD THIS VEHICLE 3 MONTHS AND THE DEALER HAD TO JUMP START THE MOTOR THREE TIMES. ALSO, REMOTE WON'T OPEN THE DOOR WHEN THE BATTERY WAS DEAD. CHANGED THE COMPASS IN THE MIRROR. THE VEHICLE WAS AT THE DEALER. THEY COULD NOT FIND ANYTHING WRONG WITH VEHICLE. THIS HAPPENED WHILE TEST DRIVING VEHICLE. DEALER SAID THEY WOULD PUT IN A NEW BATTERY, AND WOULD FIX IT. HWEVER, PROBLEM RECURRED. *AK

TL*THE CONTACT OWNS A 2005 SUBARU OUTBACK. THE CONTACT STATED THAT THE FRONT DRIVER SIDE WINDOW EXPLODED AND SHATTERED WHEN HE ROLLED IT DOWN. THE CONTACT HAD NO PRIOR PROBLEMS WITH THE WINDOW AND THERE WAS NO CHANGE IN TEMPERATURE THAT COULD HAVE CONTRIBUTED TO THE FAILURE. THE CONTACT WAS AWAITING A WINDOW COMPANY REPRESENTATIVE, REFERRED BY THE INSURANCE COMPANY, WHO WOULD REPLACE THE WINDOW AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 60,800. UPDATED 0/29/10. *LJUPDATED 09/21/10

CRUISE CONTROL DOES NOT OPERATE PROPERLY WITH MANUAL TRANSMISSION. THE THROTTLE WILL HESITATATE AND SURGE WHEN DESCENDING ON EVEN A SMALL HILL. THIS IS DISTRACTING TO THE DRIVER AND COULD BE A SAFETY CONCERN. I CONTACTED THE DEALER AND WAS INFORMED THAT THIS IS HOW THE VEHICLE WAS DESIGNED AND A FIX IS NOT POSSIBLE.

2005 SUBARU OUTBACK: WHEN CRUISE CONTROL IS ENGAGED, ACCELERATION BECOMES EXTREMELY IRREGULAR, ESPECIALLY AFTER CRESTING A HILL, ENGINE PULSATES AS IF GAS FLOW TO THE ENGINE IS BEING INTERRUPTED IRREGULARLY, CAR BUCKS OR PULSES. *AK

THE HEADLIGHT ONLY ILLUMINATED 20 TO 25 FEET IN FRONT OF THE VEHICLE. *NM THE LOW BEAM LIGHTS ONLY ILLUMINATE ONE FOOT ON EITHER SIDE MAKING NIGHTIME DRIVING FRIGHTENING AND STRESSFUL. A DARK SHADOW APPEARS TO DROP 25 FEET IN FRONT OF THE VEHICLE. *TC

THERE WAS A DEFECT IN THE LIGHTING AND THE ADJUSTMENT CAUSED LOW BEAMS TO CREATE A GLARE TO THE ONCOMING TRAFFIC. *BF THE HIGH AND LOW BEAM FILAMENTS WERE IN ONE BULB AND THE BULB WAS SURROUNDED BY A COLLAR WHICH MAY HAD CONTRIBUTED TO THE PROBLEM. WHEN THE LOW BEAMS WERE ON OR WHEN DRIVING AT NIGHT IN RURAL AREAS, IT LOOKED AS IF A DARK SHADE WAS PULLED DOWN MAKING THE LIGHTED AREA ONLY ABOUT 6 FEET OFF OF THE GROUND THROUGHOUT 180 DEGREES HORIZONTALLY. *SC

CONSUMER FEEL THAT THE HEADLIGHT ARE POINTED TOO LOW TO THE GROUND. THIS CAUSES POOR VISIBILITY WHILE DRIVING AT NIGHT. DEALER WAS CONTACTED, AND INFORMED THE CONSUMER THAT THE HEADLIGHTS COULD NOT BE ADJUSTED AND THAT IT MET THE SPECS.*AK THE CONSUMER STATED THAT VISIBILITY WAS CUT IN HALF. ONLY HALF OF THE ROADWAY WAS ILLUMINATED DURING NIGHT DRIVING. THE UPPER HALF OF THE BEAM WAS BLOCKED OUT. *TC

2005 SUBARU OUTBACK: WHEN CRUISE CONTROL IS ENGAGED, ACCELERATION BECOMES EXTREMELY IRREGULAR, ESPECIALLY AFTER CRESTING A HILL, ENGINE PULSATES AS IF GAS FLOW TO THE ENGINE IS BEING INTERRUPTED IRREGULARLY, CAR BUCKS OR PULSES. LOW BEAMS ON HEADLIGHTS BLEW AFTER ONLY 10,000 MILES, RAIN AND/OR DEW DRIPS INSIDE CAR BECAUSE OF CAR DESIGN-DRENCHING ALL PASSENGERS FRONT AND BACK-SEAT-NO WINDOW VENTS AVAILABLE ACCORDING TO SUBARU. NO FRONT SEAT ARM-RESTS..MOST UNCOMFORTABLE CAR I'VE EVER OWNED

IT WOULD BE HARD FOR THE CONSUMER TO SEE DURING NIGHT TIME WITH THE FRONT GLASS HEADLIGHTS LENS. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

THE HEADLIGHT ANGLE MAKES IT IMPOSSIBLE TO SEE WHEN GOING OVER A BUMP OR WHEN THE ROAD GOES DOWN, IT IS ALMOST LIKE THE ROAD IS DISAPPEARING IN FRONT. THE DESIGN IS POOR.*AK *TC