2008 Subaru Outback Complaint Log

2008 SUBARU OUTBACK WAGON SWAYS DANGEROUSLY ON ROUGH ROADS. THE SENSATION IS THAT WHEN ONE HITS A BUMP THE REAR END BOUNCES/KICKS/WALKS OUT TO THE RIGHT. WHILE THERE HAVE BEEN NO ACCIDENTS WITH THIS VEHICLE, IT DOES NOT FEEL SAFE TO DRIVE. THE CAR HAS BEEN SERVICED REGULARLY, HAS NEWER TIRES, AND HAS BEEN ALIGNED SEVERAL TIMES. *TR

EXPERIENCED SEVERE FISHTAILING ON SLIGHTLY SLIPPERY ROADS WITH A 2008 SUBARU OUTBACK. THIS WAS HIGHLY UNUSUAL FOR AN ALL WHEEL DRIVE CAR AND I DIDN'T HAVE THE SAME PROBLEM WITH MY WIFE'S HONDA CR-V THAT I DROVE ON THE SAME DAY ON THE SAME ROADS.

MY WIFE HAD AN UNCONTROLLED ACCELERATION EVENT IN HER 2008 SUBARU OUTBACK WHEN SHE WAS TRYING TO PARK BEHIND ANOTHER CAR. SHE DIDN'T THINK THE FLOOR MAT WAS INVOLVED. SHE HAD WINTER BOOTS ON AND THOUGHT SHE WAS ONLY PRESSING ON THE BRAKE. HER FRONT LICENSE PLATE WAS TORN AND SHE DID ABOUT $700 OF DAMAGE TO THE OTHER CAR'S REAR BUMPER. *TR

TL*THE CONTACT OWNS A 2008 SUBARU OUTBACK. DURING INCLEMENT WEATHER, THE SNOW BECAME PACKED INTO THE WHEEL WELL AND MADE IT DIFFICULT FOR THE WHEEL TO TURN NORMALLY. THE DEALER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 11,300.

I WAS INVOLVED IN AN INTERSECTION ACCIDENT WHERE MY VEHICLE HIT THE OTHER CAR. THE IMPACT WAS QUITE SEVER AND THE DAMAGE WAS ABOUT $11,000. HOWEVER, THE AIR BAG DID NOT DEPLOY AND I HIT MY HEAD ON THE WINDSHIELD. I REPORTED THIS TO THE MANUFACTURER SO THAT ANY DEFECT THAT MAY HAVE CAUSED THE FAILURE MIGHT BE DISCOVERED AND THEIR ACTION MIGHT PREVENT WORSE INJURY TO THE NEXT PERSON. HOWEVER, THEY SEEM TO BE TOTALLY UNINTERESTED AND TOLD ME TO CALL MY INSURANCE COMPANY. *TR

TL*THE CONTACT OWNS 2008 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 25 MPH ON A RURAL ROAD AFTER THE SUNSET WITH THE LOW BEAM HEADLIGHTS ENGAGED, THEY FAILED TO FULLY ILLUMINATE THE ROAD. THE DEALER STATED THAT THE VEHICLE DOES COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARDS; WHICH WAS A MANUFACTURER DESIGN WITH NO MODIFICATIONS. THE CONTACT IS AWARE OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 103,000. THE VIN WAS REJECTED FROM THE SYSTEM AND WILL BE UPDATED UPON RECEIPT OF THE SAFETY COMPLAINT.

TL*THE CONTACT OWNS A 2008 SUBARU OUTBACK. THE CONTACT STATED THAT HER VEHICLE WAS REAR-ENDED AND THE SEAT BELT DID NOT PROVIDE ADEQUATE RESTRAINT. SHE STRUCK HER CHEST ON THE STEERING WHEEL, WHICH CAUSED INJURIES TO HER CHEST AND BACK. A POLICE REPORT WAS FILED. SHE WILL HAVE SURGERY ON MAY 15, 2009 ON HER BACK. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT A REPRESENTATIVE WILL INSPECT THE SEAT BELTS. TWO WEEKS LATER, THE CONTACT STILL HAS NOT HEARD BACK FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 12,900.

TL*THE CONTACT OWNS A 2008 SUBARU OUTBACK. WHILE STOPPED AT A STOP SIGN, THE CONTACT'S VEHICLE WAS REAR-ENDED BY ANOTHER VEHICLE. THE DRIVER'S SIDE SEAT BELT FAILED TO WORK PROPERLY AND THE CONTACT STRUCK THE STEERING COLUMN AND WINDSHIELD. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BACK AND ARM INJURIES. SHE FEELS THAT THE SEAT BELTS DO NOT RETRACT AND SECURE AN OCCUPANT IN PLACE WHEN A CRASH OCCURS. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE SEAT BELTS WERE FUNCTIONING AS DESIGNED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED TO TAKE THE VEHICLE TO THE DEALER FOR FURTHER INSPECTION. THE FAILURE MILEAGE WAS 13,000 AND CURRENT MILEAGE WAS 14,002. UPDATED 08/04/09 *BF UPDATED 08/11/09.*JB

VEHICLE SWAYING WHILE DRIVING AT HWY SPEEDS ON ICY ROADS. SUBARU OUT BACK 08. I HAVE EXPERIENCED THIS SWAYING BACK AND FORTH WHILE DRIVING ON SLIPPERY ROADS. I WILL BE DRIVING AT 30-50% THEN ALL OTHER TRAFFIC TO MAINTAIN SAFE CHARACTERISTICS. THE TERM "GHOST WALKING" HAS BEEN ASSOCIATED WITH IT. SOA AND THE DEALERSHIP DENIES ANY ISSUES OR PROBLEMS. THE CARE IS COMPLETELY UNSAFE DURING ICE CONDITIONS. *TR

COMPLAINT FOR A 2008 SUBARU OUTBACK 2.5I WITH A MANUAL TRANSMISSION. UNDER CERTAIN CONDITIONS, THE VEHICLE HAS A MAJOR STABILITY CONTROL ISSUE AND IS UNSAFE TO DRIVE. WHILE DRIVING AT CONSTANT SPEED (CONSTANT AND LOW THROTTLE POSITION) ON A FLAT, GOOD ROAD, WITH THE STEERING WHEEL POINTED STRAIGHT AHEAD, THE BACK END OF THE VEHICLE TENDS TO OSCILLATE FROM SIDE TO SIDE OR "GHOST WALK" WHEN THE ROAD HAS ICE ON IT. THE VEHICLE DOES NOT EVER LOSE TRACTION PER SE; IT JUST STEERS ITSELF ALL OVER THE ROAD. TIRES ARE AT THE PROPER PRESSURE, TIRES ARE ALL BRAND NEW (ALTHOUGH THE PROBLEM HAS HAPPENED FOR THE LIFE OF THE VEHICLE WITH DIFFERENT SETS OF TIRES. THE ISSUE IS NOT TRACTION ON DEEP SNOW, NOR IS IT A PROBLEM WHEN CORNERING, BRAKING, OR ACCELERATING. I AM A VERY EXPERIENCED DRIVER IN SNOW/ICE AND HAVE OWNED SEVERAL SUBARUS. THIS PARTICULAR MODEL HAS MAJOR PROBLEMS WITH DRIVING ON ICE AND VERY HARD-PACK SNOW. NOTE THAT HAVING ADDITIONAL WEIGHT IN THE CARGO AREA OR REAR PASSENGERS MAKES THE PROBLEM MUCH WORSE. I HAVE BEEN FORCED TO DRIVE ON THE INTERSTATE AT 20 MPH WITH REAR-WHEELED DRIVE CARS BLOWING BY ME BECAUSE OF THE GHOST WALKING ISSUE. I HAVE HAD SEVERAL NEAR-ACCIDENTS BECAUSE OF THIS ISSUE. THIS VEHICLE. IS UNSAFE AND SHOULD BE RECALLED IMMEDIATELY. *TR

Subaru Outback 2008 -- This model's frequent brakes problems are an outrage. Subaru has known for years, with several Subaru recalls already, that the Subaru 2008 Outback has a defective brakes design and/or manufacture. I have experienced brakes problems on several occasions throughout my ownership and reported them to Subaru -- beginning the first weeks of ownership. This began within weeks of purchase. Subaru stated for the entirety of my new-owner warranty period that they couldn't replicate the problem. But once that warranty's ended, weeks later Subaru told me I needed "a full set of brakes" and sought nearly $2K for it ---on a car bought new just about two years earlier and well under 18K miles. My car again displays the "Err SS" code as it did as an early precursor to the Subaru defective brakes recalls in past years. For approximately 5 weeks -- mu Subaru Outback was in Subaru's service centers under the required diagnostic evaluation service at two Subaru service centers. Both -- you guessed it -- stated they were unable to replicate the problem. (These Subaru mechanics also were unable to replicate and/or diagnose the problem of erratic-/non-start, pulsing lights, random alarm and radio function that arose following Subaru's replacement of my alternator following the manufacturer's regularly scheduled timing belt maintenance.) Subaru has dragged out the process of required diagnosis for literal years. Per its pattern or practice, Subaru opened, stalled for months at a time to return a call and/or email, then closed cases regarding the on the very same reported brakes issues (and alternator repair). Subaru, for the past 18 months or so, has resorted to the excuse of "an older car" -- after Subaru have ignored for years at a time and then failed to properly repair the known brakes defect that needs regular repair -- not related to regular wear and tear.

2008 SUBARU OUTBACK WITH 11,000 MILES HAS HAD A PERSISTENT PROBLEM PULLING TO THE RIGHT AT HIGHWAY SPEEDS. REPEATED ATTEMPTS AT ALIGNING THE VEHICLE HAVE NOT CORRECTED THE PROBLEM. RECENTLY THE FACTORY REP HAS ADVISED THE DEALER TO ADJUST THE CAMBER UNTIL THE VEHICLE WILL TRACK STRAIGHT. THIS HAS ONLY MADE THE PULLING TO THE RIGHT WORSE AND MADE THE VEHICLE UNSAFE TO DRIVE. *TR

I PURCHASED A 2008 SUBARU OUTBACK AND THE LOW BEAM HEADLIGHTS ARE DANGEROUS WHEN TRAVELING ON HILLY ROADS. THE HEADLIGHTS DO NOT ILLUMINATE THE ROAD PROPERLY AND HAVE A HORIZONTAL LINE TO THE BEAM. NOTHING CAN BE SEEN UNDER THIS LINE. NO PROBLEMS ENCOUNTERED WITH HIGH BEAMS. *TR

SUBARU OUTBACK 2008 FRONT-WHEEL BEARING, SECOND TIME NEED TO BE CHANGE AFTER 25000 MILES. *TR

TL*THE CONTACT OWNS A 2008 SUBARU OUTBACK. WHILE DRIVING 30 MPH AND GREATER, THE VEHICLE WOULD TEND TO PULL TO THE RIGHT. THE CONTACT DID NOT NOTICE ANY DIFFERENCES IN THE VEHICLE PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR AN ALIGNMENT, BUT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 21,000. UPDATED 07/29/08 *BF UPDATED 08/05/08. *JB

AIRBAG LIGHT STAYS ON AFTER STARTING, INDICATING MALFUNCTION IN AIRBAG SYSTEM. 2008 SUBARU OUTBACK STATION WAGON. UNDER WARRANTY. HAS BEEN TO DEALER SEVERAL TIMES, THEY ARE UNABLE TO FIX THE CONDITION. *TR

SINCE THE CAR WAS NEARLY NEW THE AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY AND NOW STAYS ON CONTINUOUSLY, RENDERING THE AIRBAG SYSTEM INOPERATIVE. THE VEHICLE WAS BROUGHT TO THE DEALER THE FIRST TIME IT HAPPENED BUT THE DEALER SAID NO FAULT CODE WAS FOUND. IN DECEMBER 2012 THE WARNING LIGHT CAME ON CONTINUOUSLY. I BROUGHT IT TO THE SUBARU DEALER TO DIAGNOSE AND SERVICE THE PROBLEM. THE SERVICE MANAGER STATED THAT THE PROBLEM IS WITH THE LIGHT IN THE MAPLIGHT MODULE, AND IF SOMETHING IN THE MODULE GOES BAD THE AIRBAG WARNING LIGHT WILL COME ON AND PREVENT THE AIRBAG FROM DEPLOYING. CONSEQUENTLY I HAVE TO REPLACE THE ENTIRE MAPLIGHT CONSOLE AT A COST OF $510 ($110 TO READ THE CODE PLUS $400 FOR THE LIGHT MODULE) TO FIX A DANGEROUS SAFETY DEFECT AND DESIGN FLAW THAT SHOULD BE THE RESPONSIBILITY OF SUBARU. *TR

SHORTLY AFTER PURCHASING THIS VEHICLE (NEW), THE HOOD LATCH BEGAN TO OCCASIONALLY OPEN BY ITSELF WHILE DRIVING. THE SAFETY LATCH DOES CATCH THE HOOD BEFORE IT OPENS ALL THE WAY, BUT IT IS NEVERTHELESS DISCONCERTING, AND CERTAINLY A SAFETY ISSUE. I CURRENTLY HAVE APPROXIMATELY 82000 MILES ON THE VEHICLE, AND WOULD ESTIMATE THAT THE HOOD HAS SELF-OPENED WHILE DRIVING AT LEAST 20 TIMES. THE DEALER SUGGESTED THAT I WAS NOT CLOSING THE HOOD SUFFICIENTLY WHEN CHANGING THE OIL, OR WHEN ADDING WASHER FLUID. I DO NOT CHANGE MY OWN OIL, AND RARELY NEED TO OPEN THE HOOD, AS THE DEALER OR A QUICK-LUBE SERVICE HAVE BEEN PERFORMING THE MAINTENANCE. THERE SEEMS TO BE NO RELATIONSHIP BETWEEN SPEED OR ROAD CONDITION, AS I HAVE NOT BEEN ABLE TO CAUSE THE HOOD TO OPEN ON DEMAND, AND NEITHER HAS THE DEALER. THERE ALSO SEEMS TO BE NO RELATIONSHIP TO THE NUMBER OF MILES SINCE THE LAST OCCURRENCE. SOMETIMES THE TIME BETWEEN OCCURRENCES IS VERY SHORT (LESS THAN A WEEK, AND LESS THAN 150 MILES), AND OTHER TIMES I CAN GO SEVERAL MONTHS BETWEEN OCCURRENCES. THE DEALER HAS SEEN THE VEHICLE FOR THIS PROBLEM AT LEAST 8 TIMES, I BELIEVE, AND HAS DONE VIRTUALLY NOTHING BUT "ADJUST" THE LATCH. I HAVE COMMUNICATED THIS PROBLEM TO THE MANUFACTURER, WHO REFERRED IT TO THE DEALER. THE DEALER ASKED IF I KNEW WHEN IT WAS GOING TO HAPPEN AGAIN (I DID NOT), AND THEY ASKED ME TO BRING IT IN THE NEXT TIME IT HAPPENED SO THAT THEY COULD SEE THAT THE HOOD LATCH WAS OPEN (I DID).

TL*THE CONTACT OWNS A 2008 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 70 MPH WITH A KAYAK STRAPPED TO THE ROOF OF THE VEHICLE, THE KAYAK FLEW BACKWARDS AND DETACHED FROM THE ROOF. THE CONTACT PULLED OVER AND RETRIEVED THE KAYAK WITH THE AERIAL BAR STILL ATTACHED. THE FAILURE MILEAGE WAS 176,00. UPDATED 5/20/08 *CN THE CARRIER THAT ATTACHED TO THE CROSS BAR OF THE ROOF RACK BROKE. UPDATED 05/20/08

SUDDEN UNEXPECTED ACCELERATION WHILE DRIVING. EVEN PULLING INTO THE DRIVEWAY WITH FOOT ON THE BRAKE THE ENGINE REVS UP OR SAME PROBLEM WHILE SITTING AT A STOPLIGHT. IT'S AS THOUGH THE CAR DOES NOT WANT TO STOP. AT TIMES IF YOU SHIFT DOWN AND LET OFF ON THE GAS THE CAR GOES FOR A SHORT STRETCH WITHOUT SLOWING DOWN. *TR

WHEN DRIVING OUR NEW 2008 SUBARU OUTBACK IN DARKNESS THERE ARE TIMES WHEN THE HEADLIGHTS DO NOT PROJECT THE BEAM FAR ENOUGH AHEAD TO ADEQUATELY SEE. THIS CONDITION IS VERY NOTICEABLE IN HILLY TERRAIN WHERE AS THE VEHICLE IS MOVING IN A FORWARD DOWN MOTION WITH A UPWARD HILL APPROACHING. THERE IS A DEFINITE HORIZONTAL PLANE OF LIGHT AND DARKNESS. AT TIMES THIS SITUATION HAS CAUSED US TO BRAKE QUICKLY DUE TO THE POSSIBLY OF COMING IN CONTACT WITH SOMETHING IN THE ROAD THAT WE WOULD OTHERWISE BE ABLE TO AVOID WITH ADEQUATE LIGHTING. *TR

THE HEADLIGHTS IN THE 2008 SUBARU OUTBACK ARE DEADLY AND AN ACCIDENT WAITING TO HAPPEN. I CAN NOT BELIEVE THESE HEADLIGHTS WERE APPROVED AND THAT THEY ARE LAWFUL. *TR

THE REAR TRIM THAT RETAINS THE CENTER LIGHT WILL BREAK OFF IF THERE IS ICE BUILT UP ON THE INSIDE OF THE HINGE AREA. ALL ICE AND SNOW CAN BE REMOVED FROM THE TOP OF THE CAR, HOWEVER THERE IS NO SEAL BETWEEN THE REAR HATCH AND THE BODY TO PREVENT ICE FROM BUILDING UP. THERE IS NO WARNING WITH THE CAR TO BE AWARE OF THIS ISSUE. THERE IS NO WARNING TO THE OWNER UNTIL IT TOO LATE AND YOU HAVE BROKEN THE WING OFF THE CAR. *TR

WE PURCHASED A 2008 SUBARU OUTBACK IN OCT. 07 AND DISCOVERED A PROBLEM WITH THE HEADLIGHTS AFTER DAYLIGHT SAVING TIME WENT INTO EFFECT. THE HEADLIGHTS ARE TOTALLY INEFFECTIVE ON BACK ROADS WITH HILLY TERRAIN. VISIBILITY CAN BE LIMITED TO AS LITTLE AS 20 FEET AT TIMES. AFTER SPEAKING TO THE DEALER AND A SUBARU REGIONAL REP. WE WERE TOLD TO "DEAL WITH IT" AS THE VEHICLE MEETS MANUFACTURER SPECIFICATIONS. OUR CONCERN IS THE DANGER NOT ONLY TO HUMANS BUT THE WILDLIFE THAT LIVE IN THIS AREA. WE HAVE TRIED TO PURSUE THE LEMON LAW BUT CONTINUE TO HIT ROADBLOCKS AND HAVE NOT BEEN SUCCESSFUL. WE WILL PROBABLY TRADE THE VEHICLE AND CUT OUR LOSSES BEFORE WE CAUSE INJURY TO OURSELVES OR OTHERS. *TR

CARPET HAD BAD SPOT UPON PURCHASE, TOLD BY DEALER DEFECT AND NOTHING COULD BE DONE. THAT SPOT IS NOW A HOLE IN THE CARPET. SEAT MATERIAL IS VERY CHEAP AND LOW QUALITY STARTED TO WEAR BEFORE 1K. THAT TOO HAS LEFT A HOLE IN THE SEAT. AT 37K PASSENGER CV BOOT WENT DUE TO THIN RUBBER BOOT FOLLOWED BY DRIVER BOOT AT 38K. BOOT RUBBER IS EXTREMELY THIN COMPARED TO OTHER MANUFACTURERS. WHEN THEY GO, THEY GO QUICKLY WITHOUT WARNING THE SMELL IS HORRIFIC AND THE STICKY RESIDUE LEFT BEHIND UNDER THE HOOD VISUALLY UNAPPEALING. AS TO THE BOOTS, OUR WEATHER RUBBER CAR MATS ARE THICKER AND CERTAINLY LESS EXPENSIVE! AT 68K CLUTCH WENT; POWER-STEERING PUMP WAS LEAKING AND A/C / ALTERNATOR BELTS WERE CRACKED. THIS CAR HAS NEVER MISSED A MAINTENANCE AND HAS BEEN IMMACULATELY CARED FOR SO IMAGINE OUR DISAPPOINTMENT. THE CLUTCH RESULTED IN THE CAR STALLING IN RUSH HOUR TRAFFIC. THIS CAR DID NOT LIVE UP TO THE SUBARU REPUTATION OF SAFETY AND QUALITY. I WOULD NOT ENTERTAIN THE THOUGHT OF EVERY PURCHASING ANOTHER SUBARU. *TR

TL* THE CONTACT OWNS A 2008 SUBARU OUTBACK. THE CONTACT STATED THAT THE HOOD LATCH WOULD OPEN INDEPENDENTLY CAUSING THE HOOD TO MOVE WHILE THE CONTACT WAS DRIVING 20 MPH AND OVER. THE VEHICLE WAS TAKEN TO THE DEALER FOR THE RECURRING FAILURE AND THE HOOD WAS REPLACED TWICE BUT THE FAILURE CONTINUED TO RECUR. THE FAILURE MILEAGE WAS 20 AND THE CURRENT MILEAGE WAS 44,000. UPDATED 03/31/11*LJ THE CONSUMER STATED THE HOOD LATCH WAS REPLACED TWICE. UPDATED 04/28/11

2008 OUTBACK SUBARU - DROVE THE CAR FOR OVER 1 YEAR WITH THE TRANSMISSION JERKING INTO GEARS. I HAD THE DEALER/MECHANICS CHECK IT 4 TIMES WITHIN THE FIRST 2 MONTHS OF THE PURCHASE. THEY COULD NOT FIND THE PROBLEM. I HAVE HAD THE 3,000 MILE OIL CHANGE SERVICED BY THE DEALER - 6X AND COMPLAINED ABOUT THE TRANSMISSION. ON 10/9/08 TOOK TO THE DEALER AGAIN FOR A OIL CHANGE AND THE TRANSMISSION. THEY FIND THE PROBLEM - I THINK THEY CALLED IT - A REFLASH - A COMPUTER ADJUSTMENT. THE CAR NOW DRIVES GREAT. WHY DID IT TAKE SO LONG FOR THIS ADJUSTMENT? I THINK THAT SUBARU SHOULD HAVE CALLED A RECALL. I AM ALSO CONCERNED IF IT DID ANY DAMAGE TO MY TRANSMISSION. *TR

S10 APPROPRIATE HANDLING-LETTER REGARDING SUBURU PROBLEMS *TGW THE CONSUMER STATED THE ACCELERATOR PEDAL BECAME STUCK WHEN HE ATTEMPTED TO MAKE A LEFT TURN AND WAS UNABLE TO CONTROL THE SPEED OF THE VEHICLE AND SUBSEQUENTLY HE SCRAPED A GUARDRAIL, WHICH RESULTED IN OVER $5,000 IN BODY DAMAGE TO HIS VEHICLE. HE STATED EVERY TIME HE APPLIED THE BRAKES, THE VEHICLE ACCELERATED. THE CONSUMER HAS SINCE TRADED THE VEHICLE. *JB