2009 Subaru Outback Complaint Log

REAR HATCH WIRING HAS WORN TO THE POINT OF FULLY BREAKING FOUR AND DAMAGING FIVE OTHER WIRES OUT OF APPROXIMATELY 14 TOTAL GOING THROUGH THE FLEXIBLE BOOT BETWEEN THE BODY AND THE HATCH ON THE PASSENGER SIDE OF THE VEHICLE. SYSTEMS AFFECTED: REAR WIPER, REAR LOCK, POSSIBLY THE BRAKE LIGHT AND LICENSE PLATE LIGHTS. THIS WAS DAMAGE INCURRED OVER TIME OF NORMAL USE, OPENING THE HATCH NO MORE THAN ONCE PER DAY.

2009 SUBARU OUTBACK HEAD GASKET SEEPAGE. THIS ISSUE SOA HAS BEEN AWHERE OF AND SAID IT CAN BE NORMAL OVER TIME. YET I FOUND THAT THE GASKET USED AT THAT TIME WAS SUBSTANDARD. A RECALL WAS NEVER ISSUED. I FEEL IT SHOULD HAVE NOTIFIED CUSTOMERS, BUT DID`NT. PERHAPS IT WOULD HAVE COST SOA A TON OF MONEY. I BELIEVE THEY ARE DEALING WITH THIS AS CUSTOMER COMPLAINTS COME IN AND TOLD REPLACEMENT OF GASKET IS REQUIRED AT OWNERS EXPENSE.I FEEL THAT SOA SHOULD OWN UP TO THIS AND PAY ALL OR A MAJOR COST OF REPAIR. I HAVE TO HAVE MY HEAD GASKETS REPLACED AS TOLD UNDER INSPECTION.

INSIDE CAB HOOD LATCH CAN TRIGGER BY CONTACT WITH RIGHT LEG WHEN EXITING VEHICLE, DRIVER CAN USUALLY SEE HOOD NOT SECURE WHILE DRIVING, RESULTING IN STOP VEHICLE AND SECURE HOOD. ON 1/6/2016 WHILE TRAVELING OVER THE JAMESTOWN BRIDGE, HOOD FLEW UP AND SMASHED THE WINDSHIELD RESULTING IN HOOD,WINDOW AND ROOF DAMAGE. NO VISIBLE SIGN OF THE LATCH NOT BEING SECURE WAS PRESENT, SEE LIBERTY MUTUAL INSURANCE CLAIM 033127030 DATED 01/06/2016

WHILE DRIVING I NOTICED MY HOOD WAS UNLATCHED. I HAD NOT RECENTLY HAD IT OPEN FOR ANY REASON..

THE REAR GATE WIRING HARNESS FAILED, CAUSING REAR BRAKE LIGHTS AND TAIL LIGHTS TO STOP WORKING. WITHOUT REPLACING THE REAR GATE WIRING HARNESS ($88.80 PARTS + $448.80 LABOR + 51.07 TAX) SOON THE REAR WIPER AND DEFROST WOULD NOT WORK AND THE BACK HATCH WOULD LOCK. THIS IS A SERIOUS SAFETY ISSUE, I WANT TO SEE A RECALL AND REIMBURSEMENT OF $588.67 FROM SUBARU OF AMERICA.

REAR GATE ELECTRICAL CORD PREMATURE FAILURE AT RUBBER ACCORDION BEND

THE BRAKE LIGHTS, HATCH LOCK, WIPER AND OTHER ELECTRICAL COMPONENTS ON THE REAR PART OF MY SUBARU 2009 OUTBACK STOPPED WORKING OR WORKING ERRATICALLY. I CHECKED THE RUBBER BOOT CONTAINING THE REAR WIRING HARNESS FOR DAMAGE AND DISCOVERED 13 OUT OF 14 WIRES WERE EITHER COMPLETELY BROKEN, OR THE INSULATION WAS WORN, EXPOSING BARE CONDUCTOR. IN ADDITION TO THE REAR ELECTRICAL ISSUES, I REPLACED THE BULBS FOR THE HEADLIGHTS AT LEAST FOUR TIMES IN A TWO YEAR PERIOD. THE AM CHANNEL ON MY RADIO NO LONGER RECEIVES SIGNALS. THE REAR ELECTRICAL PROBLEMS ARE CAUSING A SAFETY HAZARD DUE TO THE BRAKE/TAIL LIGHTS NOT FUNCTIONING, OR THE REAR WINDSHIELD WIPER NOT WORKING. SUBARU IS NOT RESPONSIVE TO THIS DESIGN FLAW.

WHEN IT RAINED DASH LIGHTS COME ON WOULD NOT GO OUT WHEN TURNED CAR ON FOR A FEW DAYS NEXT RAIN WENT TO CHECK CAR WHEN STARTED LIGHTS CAME ON THEN ALL WENT OUT AND A LOUD NOISE AND FIRE UNDER HOOD

CAR TURNS OVER BUT WILL NOT START.

INDIVIDUAL WIRES IN THE HARNESS POWERING AND CONTROLLING THE BRAKE, TURN, BACKUP, AND LICENSE PLATE LIGHTS, AND THE REAR WIPER MOTOR AND WASHER PUMP, MAY FAIL WITHOUT WARNING. THIS FAILURE COULD RESULT IN AN REAR END COLLISION OR IMPAIRING VISION OUT THE REAR WINDOW IN INCLEMENT WEATHER. THE POINT OF FAILURE IS INSIDE THE FLEXIBLE RUBBER BOOT PROTECTING THE HARNESS WHERE IT PASSES FROM THE REAR FRAME OF THE MAIN BODY TO THE TOP OF THE REAR LIFT GATE. IT APPEARS THAT REPEATED FLEXING OF THE WIRES INSIDE THE PROTECTIVE BOOT, AS THE REAR LIFT GATE IS OPENED AND CLOSED, WORK HARDENS THE INSULATION AND COPPER WIRES CAUSING THEM TO EVENTUALLY BREAK. SYMPTOMS MAY APPEAR AS STATIC ON THE RADIO, FAILING REAR LIGHTS, AND/OR FAILING REAR WIPER/WASHER MOTORS. IN MY CASE, I EXPERIENCED RADIO STATIC AND A FAILURE OF THE REAR WIPER/WASHER MOTORS. TROUBLE SHOOTING LED ME TO CUT OPEN THE PROTECTIVE BOOT REVEALING THE BROKEN WIRES. FURTHER INSPECTION REVEALED THAT THE WIRE INSULATION WAS BRITTLE IN THE AREA OF THE BREAKS. A SEARCH ONLINE REVEALED THIS IS NOT AN ISOLATED INCIDENT.

THE AIRBAG LIGHT ON THE DASHBOARD ILLUMINATES (COMES ON) RANDOMLY WHEN DRIVING. THE PROBLEM IS INTERMITTENT. OCCASIONALLY, TURNING OFF THE VEHICLE & RESTARTING CAUSES THE LIGHT TO TURN OFF. I HAVE HEARD OF OTHER OWNERS WITH THE SAME ISSUE.

WIPER SWITCH ON STEERING COLUMN FAILS TO OPERATE AT TEMPERATURES BELOW 20 DEGREES FAHRENHEIT. PLEASE INVESTIGATE. THANK YOU *TR

WHILE TRAVELING ON A 2 LANE ROAD AT NIGHT DURING A HEAVY RAINFALL, MY DRIVER SIDE WINDSHIELD WIPER DISCONNECTED AND JAMMED INTO THE BOTTOM OF THE WINDSHIELD, JAMMING THE PASSENGER SIDE WIPER AS WELL. VISIBILITY IN THE RAIN WAS REDUCED TO ALMOST NOTHING. I TURNED ON THE EMERGENCY LIGHTS AND TRAVELED FURTHER DOWN THE ROAD A GREATLY REDUCED SPEED, UNABLE TO MAKE OUT ANY PLACE TO TURN OFF. BY SLOWING DOWN I WAS INCREASING MY CHANCES OF AVOIDING AN ACCIDENT, BUT INCREASING THE RISK FOR THE CARS IN FRONT, APPROACHING AND BEHIND ME. THE PROBLEM WAS THAT A SMALL PLASTIC PIN IN THE WIPER BLADE HAD FALLEN OUT, A QUALITY CONTROL ISSUE. THIS TINY PART COULD HAVE CAUSED A MAJOR ACCIDENT. I URGE YOU TO REQUIRE HIGHER QUALITY STANDARDS FOR THE WIPE BLADES. I CAN'T FIND A MANUFACTURER IDENTIFICATION ON THE WIPER BLADE, BUT I STILL HAVE IT. *TR

"AIR BAG" WARNING LIGHT IN THE INSTRUMENT PANEL (COMBINATION METER) IS ON. THE AIRBAG LIGHT HAS COME ON SINCE IT HAS BEEN COLD OUT. IT KEEPS ON EVERY COLD DAY. IT IS A SAFETY ISSUE AND IF POSSIBLY NOT DEPLOYING THE SRS TO PROTECT DRIVER AND PASSENGER IN A COLLISION. THIS PROBLEM WAS REPORTED BY MANY DRIVERS OF SUBARU, BUT SUBARU COMPANY IS STILL NO RESPONSE. *TR

THE RED LIGHT ON THE DASHBOARD (WHERE THE SPEEDOMETER IS) FOR DRIVER'S AIR BAG COMES ON WHEN THE TEMPERATURE GOES BELOW ABOUT 44 DEGREES. IT STAYS ON 95% OF THE 8 WINTER MONTHS. I BOUGHT THIS USED (2014) FROM A DEALER, AND TOLD THE SERVICE MANAGER ABOUT IT. HE SAID UNLESS IT COMES ON 100% OF THE TIME, THEN DONT WORRY ABOUT IT. I CAME BACK 1 TIME AND COMPLAINED AGAIN, HOPING A "SENSOR CHECK" MIGHT BE COVERED SINCE I HAD BOUGHT THE EXTENDED WARRANTY ON IT. HE AGAIN SAID "DONT WORRY ABOUT IT." -- THE PASSENGER RED LIGHT ON THE OVERHEAD BOX ALSO STAYS ON ALL THE TIME. IT DOES NOT FLASH OR BEEP UNLESS I HAVE SOME HEAVY BOXES ON THE SEAT, SO I IGNORE IT. I AM JUST WORRIED THAT NEITHER AIR BAG WILL WORK IN AN EMERGENCY. I CANNOT GET AN ANSWER (OR SEARCH) THAT ANSWERS THAT. IT IS FRIGHTENING. WHEN THE CAR IS STARTED, AND WHEN MOVING, THIS HAPPENS. ONLY SHUTTING THE CAR OFF SHUTS OFF THE LIGHT. SPEED, MOVEMENT OR STREET DOES NOT AFFECT IT. IT DOES NOT FLICKER; IT STAYS ON.

HEAD GASKET FAILURE ON 2009 OUTBACK WAGON WHICH AS BEEN SERVICED REGULARLY. *TR

TL* THE CONTACT OWNS A 2009 SUBARU OUTBACK. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STARTED TO MAKE AN ABNORMAL NOISE AND THE CHECK ENGINE WARNING LIGHT AND CRUISE CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE DECELERATED AND WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE FLUID WAS LEAKING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.

TL* THE CONTACT OWNS A 2009 SUBARU OUTBACK. AFTER THE VEHICLE WAS RESTARTED FROM BEING DRIVEN, THE ENGINE REMAINED ABNORMALLY HOT AND THE AIR BAG WARNING INDICATOR WAS CONSISTENTLY ILLUMINATING. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHEN RESTARTED AFTER BEING DRIVEN AND PROGRESSED DURING HUMID WEATHER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 1/19/16 LN THE DEALER FOUND A CODE INDICATING A PROBLEM WITH THE PASSENGER AIR BAG. THE DEALER REPLACED THE MAP LIGHT ASSEMBLY WHICH INCLUDED THE AIR BAG CONTROL ELECTRONIC MODULE. UPDATED 03/29/16*JB *CN

CONTACTED DEALER (MIKE SHAW SUBARU, NORTHGLENN, CO) PER THE NHTSA RECALL 14V-311 -- RECALL STATES INSPECT AND REPAIR. INSISTED ON INSPECTION ONLY AND REPLACEMENT IN THE EVENT OF VISIBLE CORROSION ONLY. DID NOT OFFER THE APPLICATION OF ANTI-CORROSIVE MATERIAL IN THE EVENT THAT LINES ARE DEEMED ACCEPTABLE. *TR

TL* THE CONTACT OWNS A 2009 SUBARU OUTBACK. THE CONTACT STATED THAT THE DOME LIGHT WAS BURNED AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

IN MAY OF THIS YEAR, DASH STARTED TO GET STICK AND ALSO PRODUCES A BAD GLARE ON WINDSHIELD. HAS GOTTEN WORSE AS HEAT HAS PROGRESSED IN SC DURING THE SUMMER. *TR

MY SEAT BELT WARNING LIGHT ON THE DASHBOARD WAS COMING ON INTERMITTENTLY BUT USUALLY WENT OFF IF I TURNED THE ENGINE OFF AND RESTARTED IT. BUT NOW IT'S ON CONSTANTLY. THE DEALER SAYS IT'S A MALFUNCTION INVOLVING THE PASSENGER SEAT BELT APPARATUS AND IT'S NOT COVER UNDER THE EXTENDED WARRANTY. THE COST OF THE REPAIR IS ESTIMATE TO BE OVER $350. I SEE ONLINE THAT MANY PEOPLE HAVE THIS PROBLEM WITH THE 2005-2009 OUTBACKS. THE MECHANISM IS OBVIOUSLY DEFECTIVE AND SHOULD BE RECALLED. *TR

2009 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO VEHICLE SHUTS DOWN WHILE DRIVING. *SMD THE CONSUMER BELIEVED THE VEHICLE SHUTTING DOWN, WAS THE RESULT OF A FAULTY IGNITION. *JB

SUBARU OUTBACK SPORTS 2009 MODEL, WITH NO PRIOR HISTORY PROBLEM EXCEPT THAT SUBARU RECALLED AN ELECTRONIC BOARD AND IT WAS REPLACED BY SUBARU DEALER. JUST GOT OFF THE HIGHWAY, COMING FROM THE AIRPORT, SMELLED SOMETHING BURNING LIKE WOOD. OPENED THE WINDOW TO MAKE SURE IT IS NOT OUR CAR. SMELL WAS STILL THERE. PULLED OFF THE ROAD. CHECK ENGINE LIGHT WENT ON, LOTS OF SMOKE FROM HOOD AFTER ONE SECOND THE FIRE STARTED ENGULFING THE HOOD. MY HUSBAND AND I JUMPED OUT OF THE CAR OF FEAR OF AN EXPLOSION AND CALLED 911 RIGHT AWAY. WITHIN 7 MINUTES ABOUT THE CAR WAS COMPLETELY BURNT. FIRE DEPARTMENT CAME WITHIN 10 MINUTES WHILE CAR WAS STILL BURNING., LOST SOME ELECTRONIC GADGETS, CAMERA, TABLET, 2 GPS, ETC., AND SOME CLOTHING AND ODDS AND ENDS BUT EVERYONE WAS SAFE. . THE WOMEN FROM THE CLAIM DEPARTMENT SAID THAT SHE ALSO HAD CALL ABOUT A FIRE IN A SUBARU COMING FROM THE AIRPORT LIKE US. SHE DID NOT WANT TO SAY ANYMORE SINCE SHE ACCIDENTALLY SAID IT. SUBARU REFUSE TO INVESTIGATE THE FIRE UNLESS I PUT A CLAIM AGAINST THEM. *TR

THE AIRBAG LIGHT ON THE DASH WOULD INTERMITTENTLY TURN ON. IF I TURNED THE CAR OFF AND THEN RIGHT BACK ON THE LIGHT WOULD GO OUT. EVENTUALLY THE LIGHT WOULD COME BACK ON, SO I TOOK THE CAR TO THE DEALER WHO HAD A TECHNICIAN CHECK THE COMPUTER CODES. IT LISTED (CODE 26-RIGHT FRONT SEAT BELT ERROR). THE TECHNICIAN RESET THE COMPUTER AND THE COMPUTER ERROR CODE WAS CLEARED. THE TECH TOLD ME THAT EVENTUALLY IT WAS GOING TO HAPPEN AGAIN, AS HE HAD SEEN THE PROBLEM SEVERAL TIMES BEFORE IN THE 2008/2009 YEAR RANGE OF OUTBACKS & LEGACY'S AND TOLD ME THAT WHEN THE DASH LIGHT WAS LIT, "NONE OF THE AIRBAGS WOULD WORK IN A COLLISION". ALL WAS WELL FOR A FEW WEEKS AND THE LIGHT DID COME BACK ON, SO THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED. THE PROBLEM SEEMS TO BE THE MAP LIGHT/PASSENGER SEATBELT LAMP ASSEMBLY (PART # 84621AG53A) THAT IS LOCATED ON THE INTERIOR ROOF DIRECTLY NEXT TO THE REAR VIEW MIRROR. I WAS INFORMED THAT THIS PART IS NOT COVERED BY ANY WARRANTIES, AS THE AIRBAGS ARE A "SUPPLEMENTAL SYSTEM", UNLIKE SEATBELTS WHICH "ARE COVERED" AS THE PRIMARY RESTRAINT SYSTEM. IT SEEMS TO ME THAT SUBARU MUST OBVIOUSLY BE AWARE OF THIS DEFECTIVE PART AS IT IS AN INSTOCK ITEM AT THEIR DEALERSHIPS (AT LEAST IT IS AT MY DEALER). THE BOTTOM LINE IS THAT I HAD TO PAY (ALMOST $200) TO FIX A PROBLEM THAT WILL ALLOW MY VEHICLE'S AIRBAGS TO WORK IN THE EVENT OF A COLLISION BECAUSE THE AIRBAGS ARE CONSIDERED A "SUPPLEMENTAL SYSTEM". "LOVE" (PUN INTENDED) TO KNOW WHEN THE RECALL IS GOING TO OCCUR. *TR

WHEN LOCKING THE VEHICLE, THE REAR LIFT GATE WILL NOT LOCK. SUBARU DEALERSHIP FOUND A BROKEN WIRE LEADING TO THE REAR LIFT GATE ACTUATOR, AND FIXED. JUNE 2015, PROBLEM OCCURRING AGAIN. JUST LOOKED, AND WIRE WAS BROKEN AGAIN (FOUND BY REMOVING PASSENGER SIDE RUBBER BOOT COVERING WIRES BETWEEN LIFT GATE AND BODY). WILL TRY TO FIX MYSELF, THIS TIME.

09 OUTBACK WAS BLOWING FUSES ON THE DOOR LOCK CIRCUIT. PUT IN A NEW FUSE AND IT WOULD BLOW IN A FEW DAYS, OFTEN WHEN CAR WASHED OR DRIVEN IN RAIN (OR PERHAPS WHEN REAR HATCH OPERATED). LAST REPLACEMENT FUSE HAS HELD FOR A FEW WEEKS NOW, THROUGH SUMMER. THEN THE REAR WIPER STOPPED WORKING. SAW THIS VIDEO AND THEN PULLED THE WIRING BOOT CONNECTING HATCH WITH BODY (TO RIGHT OF HATCH HINGES) AND SURE ENOUGH FOUR WIRES ARE SNAPPED RIGHT WHERE VIDEO SHOWS - AT BOTTOM OF RIGHT BOOT: HTTPS://WWW.YOUTUBE.COM/WATCH?V=AMEKPTVGMHS. *TR

OUR 2009 SUBARU OUTBACK IS RADICALLY DANGEROUS WHEN DRIVING ON COMPACTED SNOW OR ICE. THE CAR BECOMES ALMOST UNCONTROLLABLE WITH REAR OVERSTEER ON MODERATELY SLIPPERY ROADS; EVEN AT VERY SLOW SPEEDS WITHOUT APPLYING ANY ACCELERATION. OUR VEHICLE HAS ALWAYS DISPLAYED THESE "QUIRKS" BUT IT IS NOW OUTRIGHT DANGEROUS. THE CAR IS A MANUAL TRANSMISSION AND HAS BEEN EXTREMELY WELL MAINTAINED. I CERTAINLY HOPE NHTSA IS AWARE OF THIS ISSUE AS THERE IS CLEARLY A DESIGN FLAW. WE HAVE NEVER BEEN IN AN ACCIDENT BUT LIVING IN THE MIDWEST DRIVING THIS CAR IT FEELS LIKE IT ONLY A MATTER OF TIME. THE HANDLING IS SO BAD THAT IT BECOMES A DANGER TO OVERCOMING TRAFFIC. *TR

THIS IS THE 4TH HEADLAMP WE HAVE REPLACED WITHIN 12 MONTHS. WE HAVE TRIED PIAA'S, SILVER STAR'S...ALL HAVE THE SAME LIFE SPAN OF APPROX. 3-4 MONTHS...THIS HAS BECOME EXPENSIVE, A SAFETY HAZARD, AND A NUISANCE. *TR

DRIVING ON STRAIGHT, SEMI-ICY ROADS BETWEEN NORTHERN MICHIGAN AND NORTHERN WISCONSIN AT SPEEDS FROM 40MPH TO 50MPH THE 2009 SUBARU OUTBACK LOADED WITH APPROX 500LBS OF CARGO AND PASSENGERS (DRIVER INCLUDED) WOULD SUDDENLY SWERVE BACK AND FORTH ( REFERRED TO AS GHOST WALKING ). WOULD HAVE TO REDUCE SPEED AND PULL OVER TO SHOULDER NUMEROUS TIMES AND ALLOW ALL TRAFFIC BEHIND VEHICLE TO PASS SINCE NO ONE ELSE WAS HAVING ANY HANDLING PROBLEMS. VEHICLE WOULD REGAIN STABILITY AND WOULD HANDLE FINE FOR SOME TIME AND THEN WOULD REPEAT THE GHOST WALKING SITUATION ONCE AGAIN. THIS HAPPENED APPROX 6 SIX TIMES FOR A TOTAL DRIVE TIME OF 35 MINUTES. CALLED 4 DIFFERENT SUBARU DEALERSHIPS AND SPOKE WITH THEIR SERVICE DEPARTMENT AND ALL TECHNICIANS TOLD ME THEY HAVE NEVER HEARD OF SUCH A PROBLEM. RESEARCHED THE ISSUE WITH NUMEROUS SUBARU WEBSITE FORUMS AND FOUND MANY COMPLAINTS OF WHAT APPEARS TO BE THE EXACT SAME PROBLEM. *TR

ON NOVEMBER 13, 2013 I WAS DRIVING ON ST RT 52 HEADING EAST IN NEW RICHMOND, OHIO AT A SPEED NOT LESS THAT 50 AND NOT GREATER THAN 60 MPH. AT APPROXIMATELY 12:00 NOON MY DRIVER-SIDE REAR TIRE COMPLETELY SEPARATED FROM THE TIRE WALL--LUCKILY THIS DID NOT HAPPEN TO ANY OF THE FRONT TIRE OTHERWISE I MIGHT HAVE BEEN KILLED. *TR

THE HEADLIGHTS ON OUR OUTBACK BURN OUT FREQUENTLY. WE HAVE HAD MULTIPLE DIFFERENT HEADLIGHTS BURN OUT (AT LEAST 5) OVER THE YEARS THAT WE'VE HAD THE CAR. ON EACH OCCURANCE THE LIGHT BURNED OUT WHEN THE VEHICLE WAS STARTED AND NOT WHILE DRIVING. ONE TIME BOTH HEADLIGHTS BURNED OUT SIMULTANEOUSLY WHEN STARTING THE CAR AND WE HAD TO DRIVE BACK HOME FROM OUT OF TOWN WITH OUR BRIGHTS ON THE ENTIRE TIME SO WE COULD SEE.

STARTED MY CAR AT NIGHT TO FIND OUT MY HEADLIGHTS WOULD NOT TURN ON, BUT THE SAFELY LIGHTS WERE STILL ON. UPON FURTHER INSPECTION, THE BRAKE LIGHTS AND REVERSE LIGHTS WOULD NOT WORK EITHER. THE LIGHTS ABOVE MY REAR LICENSE PLATE HAD BEEN OUT FOR A COUPLE OF WEEKS ALSO SO I AM NOT SURE IF THAT IS RELATED AS WELL. LOOKED ON-LINE TO FIND OUT MANY OTHER SUBARU OUTBACK OWNERS HAD A SIMILAR PROBLEM AND SUGGESTED LOOKING AT THE HARNESS THAT HOUSED MANY ELECTRICAL WIRES ON THE UPPER CORNERS OF THE HATCHBACK. MANY OF THE WIRES WERE EITHER BROKEN OR LOOSE. I HAVE READ THAT BECAUSE OF ITS LOCATION, THE WIRES BECOME BRITTLE AND BREAK BECAUSE THEY ARE CONSTANTLY BEING BENT WHEN YOU OPEN AND CLOSE THE REAR HATCHBACK DOOR. TOOK MY CAR INTO THE DEALERSHIP AND THEY HAD TO RESOLDER THE WIRES AND CHARGED ME $225 FOR THE LABOR AND PARTS NEEDED. IF I HAD TO REPLACE THIS, IT WOULD HAVE COST ME OVER $600 SO THE DEALERSHIP DISCOURAGED ME FROM DOING THIS. I FEEL THIS SHOULD BE COVERED BY SUBARU SINCE IT IS DUE TO BAD DESIGN AND PERFORMANCE AND THE SERVICE I HAD DONE DOES NOT GUARANTEE THAT THIS WILL NOT HAPPEN AGAIN. *TR

THE DRIVER AIRBAG IN MULTIPLE MODELS OF SUBARU ARE DISABLED BECAUSE OF AN APPARENT FAULT IN THE PASSENGER AIRBAG INDICATOR LIGHT IN THE OVERHEAD CONSOLE.THIS REQUIRES REPLACEMENT OF THE PART. I HAVE RESEARCHED THE TOPIC IN MULTIPLE AUTO WEBSITES AND IT APPEARS TO AFFECT A LOT OF MODEL YEARS OF ALL MAKES OF THE SUBARU.THE PROBLEM IS ALSO INTERMITTENT AND OCCURS WHILE DRIVING . I THINK THAT DISABLING THE AIRBAG IS A SERIOUS SAFETY ISSUE AND THAT SUBARU HAS NOT FESSED UP ABOUT THIS OR FIXED THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2009 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE THE BRAKES WERE DEPRESSED, THE VEHICLE ACCELERATED FORWARD UNEXPECTEDLY AND THEN IN REVERSE BEFORE CRASHING INTO TWO OTHER VEHICLES AND A BRICK WALL. THE VEHICLE WAS DESTROYED. THE POLICE AND FIRE DEPARTMENT WERE CONTACTED AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGE WAS 22,000. UPDATED 10/31/12*LJ THE CONSUMER STATED AS SHE PULLED INTO A VACANT SPOT, WITH HER FOOT ON THE BRAKE, THE VEHICLE EMITTED A ROAR AND SURGED OVER A CURB UPWARDS AND CRASHED INTO A TREE, WITH HER FOOT STILL ON THE BRAKE. THE VEHICLE WENT BACKWARDS AND HIT AN SUV PARKED ILLEGALLY BEHIND HER CAR. THE VEHICLE THEN CONTINUED BACKWARDS, HIT ANOTHER CAR AND FINALLY CRASHED INTO THE OUTSIDE WALL OF A LIBRARY AND STOPPED. THE AIR BAG DID NOT DEPLOY. UPDATED 10/31/12

CATASTROPHIC ENGINE FAILURE. APPARENTLY, A NOT UNCOMMON PROBLEM (ENGINE BEARING). VEHICLE UNDER BOTH FACTORY AND EXTENDED WARRANTY. SUBARU NORTH AMERICA IS TRYING TO AVOID FIXING UNDER WARRANTY (AGAIN, IT SEEMS A NOT UNCOMMON PROBLEM). SUBARU CLAIMS OIL LEAKED OUT, BUT OIL PRESSURE LIGHT NEVER CAME ON. SUBARU IS NOT DEALING ON THE UP AND UP. *JS

AIR BAGS HAVE BECOME DISABLED DUE TO EITHER THE SWITCH IN THE SEAT OR IN THE OVERHEAD CONSOLE. THE ENGINE ALSO CONSUMES AN ENORMOUS AMOUNT OF OIL (HAS SINCE NEW) ABOUT 2 QUARTS EVERY OIL CHANGE OR 3000 MILES SOMETIMES MORE

PROBLEM 1: EXPERIENCED REAR WIPER (STATION WAGON) NOT WORKING. CAR STILL UNDER WARRANTY, TOOK IT TO THE DEALER AND WAS TOLD THE WIRING HARNESS THAT GOES THROUGH THE HINGE AREA WAS BROKEN. IT WAS REPAIRED. NOW THE CAR HAS 72,000 MILES AND I AM HAVING REAR WIPER PROBLEMS AGAIN AS WELL AS THE REAR DOOR NOT LOCKING. WIRES FRAYED AND BROKEN AGAIN. THIS IS A KNOWN ISSUE BOTH WITH SUBARU AND ON THE FORUMS ON THE WEB. THIS IS A POOR DESIGN AND POSSIBLY DANGEROUS AS IT CAN CAUSE THE REAR LIGHTS TO FAIL. FAILURE TIME FRAME WAS ALMOST DOUBLE MILEAGE FROM THE PREVIOUS FAILURE. (35,251 - 72,000). PROBLEM 2: AIR BAG LIGHT KEEPS COMING ON. HAVE HAD IT TO THE MECHANIC SEVERAL TIMES TO BE CHECKED OUT AND RESET. THIS IS ALSO A KNOWN PROBLEM WITH SUBARU AND ON THE WEB FORUMS. THIS IS A SERIOUS SAFETY ISSUE AS THE AIR BAGS COULD FAIL TO DEPLOY. SUBARU MAY SAY THE AIRBAGS ARE A "SECONDARY" SAFETY FEATURE, BUT TO ME THEY ARE EXTREMELY IMPORTANT. AIRBAG DEPLOYMENT CAN BE THE DIFFERENCE BETWEEN LIFE AND DEATH IN AN ACCIDENT. PLEASE INVESTIGATE! *TR

TL* THE CONTACT OWNS A 2009 SUBARU OUTBACK 2.5. THE CONTACT WAS DRIVING 55 MPH WHEN THE ENGINE STALLED AFTER THE ACCELERATOR PEDAL WAS DEPRESSED.THE VEHICLE LATER RESTARTED AND THE FAILURE CONTINUED UNTIL IT WAS TAKEN TO THE DEALER. THE DEALER CONFIRMED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 31,000.

DRIVING ON SLICK ROAD CONDITIONS ICE/SNOW ON FREEWAY WITH LIGHTLY LOADED SUBARU OUTBACK (4 PASSENGERS, WHICH INCLUDED 2 FEMALES IN BACK SEAT AND LIGHT LUGGAGE FOR FOUR). THE REAR OF CAR BEGAN "GHOSTWALKING" OSCILLATING SIDE TO SIDE ABOUT 3-4" AT APPROXIMATELY 30 MILES/HOUR ON STRAIGHT ROAD. PASSED BY NUMEROUS 2 WHEEL DRIVE TRUCKS AND CARS TRAVELING AT MUCH FASTER RATES. NEEDED TO PULL TO SHOULDER BECAUSE THE CARE FELT TOO UNSTABLE/UNSAFE. THIS DID NOT APPEAR TO BE RELATED TO DRIVER ERROR, SLICK ROAD SURFACE OR TIRES. THIS WAS A FIRST EXPERIENCE FOR ME AND FIRST TIME ON SLICK SURFACE WITH VEHICLE LOADED. MANY OTHER PEOPLE REPORT SAME EXPERIENCE WITH THIS PHENOMENON. SPOOKY AND VERY SCARY IS BEST WAY TO DESCRIBE. THIS IS NOT SAFE! *TR

ABOUT A MONTH AGO (APRIL 2011) WHILE MOVING FORWARD AT AROUND 5 TO 10 MPH I REACHED FOR THE GLOVE BOX AND MY SHIRT CUFF CAUGHT THE SHIFT HANDLE AND THRU THE TRANSMISSION INTO REVERSE. WHILE I WAS LUCKY AND THERE WERE NO INJURIES THIS APPEARS TO BE A SERIOUS SAFETY DEFECT THAT SHOULD BE ADDRESSED BY SUBARU OF NORTH AMERICA. THERE ARE NO BUILT IN SAFETY LOCKS OR MECHANISMS TO PREVENT THE TRANSMISSION FROM BEING MOVED FROM REVERSE TO DRIVE OR DRIVE TO MANUAL SHIFT OPTION. ACTUALLY YOU CAN SHIFT ANYWHERE FROM REVERSE TO MANUAL AUTO BY BUMPING OR PULLING THE SHIFT HANDLE WITH VERY LITTLE EFFORT. SOMEONE COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. IS THERE A RECALL AVAILABLE TO CORRECT THIS CONDITION. EVERY AMERICAN MADE CAR I'VE OWNED HAD A BUILT IN MECHANISM THAT REQUIRED THAT YOU PUSH DOWN / PULL UP AND PUSH FORWARD OR PULL BACKWARDS AT THE SAME TIME THRU SOME TYPE OF MANUAL LOCKING MECHANISM...... THANKS I'M STILL DRIVING THE CAR BUT DAMAGE TO THE TRANSMISSION IS UNKNOWN. *TR

ABOUT A MONTH OR TWO AGO I WAS PULLING OUT OF A PARKING SPACE - I PUT THE TRANS IN DRIVE AND STARTED TO MOVE WHEN I REACHED OVER TO OPEN THE GLOVE BOX. AS I REACHED MY CUFF CAUGHT ON THE TRANSMISSION KNOB AND PULLED SELECTOR FROM DRIVE TO REVERSE. I NEVER NOTICED IT BEFORE BUT THERE'S NO LOCKING MECHANISM ON THE SHIFT SELECTOR HANDLE. THE OLDER CARS USED TO REQUIRE YOU TO PUSH DOWN OR PULL UP ON THE KNOB AND /OR PULL UP ON AN INTERLOCK HANDLE. LOOKS LIKE I WAS LUCKY GOING SO SLOW.

ROAD CONDITIONS: POOR, ICY. VEHICLE: 2009 SUBARU OUTBACK WAGON LOADED WITH 4 PASSENGERS (2 ADULT, 2 TEEN, PLUS "LIGHT" LUGGAGE). WHEN THE VEHICLE PASSED OVER AN ICY PATCH, THE CAR SWAYED FROM SIDE TO SIDE VIOLENTLY. ON SUBARU FORUM WEBSITES, THIS TYPE OF LOSS OF CONTROL IS TERMED "GHOST WALKING" WHICH IS AN ODD BUT ACCURATE TERM FOR THE FEEL OF THE SITUATION. I HAVE SEEN MULTIPLE ENTRIES ON THE OWNERS' FORUM WEBSITES DESCRIBING THIS PHENOMENA, AND IT APPARENTLY AFFECTS SEVERAL MODEL YEARS. MY DEALER OFFERS TO RE-ALIGN THE BACK TIRES WHICH MAY FIX THE INSTABILITY PROBLEM (WHICH IS ATTRIBUTED TO "LOAD") BUT WHICH WILL CAUSE ANOTHER PROBLEM: EXCESSIVE TIRE WEAR. THIS IS A DANGEROUS SITUATION. AS SUBARU MARKETS THE CAR FOR THE WINTER DRIVING MARKET, IT NEEDS TO FIX THIS DANGEROUS DESIGN FLAW BEFORE SOMEONE IS KILLED OVER COMPENSATING FOR THE SYSTEM-DRIVEN FISHTAILING. PLEASE NOTE: ALTHOUGH SUBARU ATTRIBUTES THIS TO "LOADING" OF THE VEHICLE, THE CAR WAS NOT LOADED BEYOND STRICTLY NORMAL USE FOR A STATION WAGON. THIS IS AS DANGEROUS AS "SUDDEN ACCELERATION" IN TOYOTA.

IN JUNE OF 2009 MY HUSBAND AND I PURCHASED A 2009 V6 SUBARU OUTBACK (VIN [XXX]) FROM MANCHESTER SUBARU IN MANCHESTER, NH FOR $29,843.00.IN DECEMBER OF 2010, WITH APPROXIMATELY 30,000 MILES ON THE CAR AND STILL UNDER WARRANTY THE ENGINE FAILED WITHOUT WARNING, LEAVING US STRANDED, ONCE AGAIN, THIS TIME WITH OUR NOW 2 YEAR OLD AND 4 MONTH OLD. THE CAR MOMENTARILY RACED WHILE DRIVING AND THE RPM INDICATOR ROSE UNEXPECTEDLY TO THE RED ZONE FOR A BRIEF TIME. NO INDICATOR LIGHTS TURNED ON UNTIL THE ENGINE HAD ALREADY FAILED. WE HAD THE CAR TOWED TO MANCHESTER SUBARU WHERE THEY STATED THEY FOUND METALLIC PARTICLES IN THE OIL. WE WERE ASKED TO PROVIDE OIL CHANGE RECEIPTS, WHICH WE DID PROVIDE, AS MY HUSBAND REGULARLY CHANGED THE OIL HIMSELF. IT TOOK A MONTH FOR A DECISION TO BE MADE AS TO WHETHER OR NOT THE ENGINE REPAIR WOULD BE COVERED BY THE WARRANTY AND WE WERE WITHOUT A CAR FOR THIS ENTIRE TIME. WE REPEATEDLY ASKED FOR A LOANER CAR, WERE TOLD WE WOULD GET ONE, BUT NEVER DID. SUBARU AMERICA FINALLY DECIDED THAT THEY WOULD SPLIT THE COST WITH US AND THAT WE WOULD BE RESPONSIBLE FOR PAYING $5,485.00. THIS WAS DUE TO THE FACT THAT ACCORDING TO SUBARU, WE DID NOT PUT ENOUGH OIL IN THE CAR AS IT REQUIRED 5.8 QUARTS AND WE PUT IN 5 QUARTS. WE HAD JUST CHANGED THE OIL IN THE CAR IN OCTOBER 2010 AND IT WAS LESS THAN 1 QUART LOW AT THE TIME OF THE ENGINE FAILURE. WE HAD CHECKED THE OIL LEVEL EVERY TIME WHEN CHANGING THE OIL AND THE DIPSTICK INDICATED THAT LEVEL WAS SUFFICIENT, GIVING US NO INDICATION THAT THE OIL LEVEL WAS LOW. THERE WAS NEVER ANY INDICATION OF LOW OIL PRESSURE AT ANY TIME DURING THE LIFE OF THE VEHICLE. THE NEXT DAY, MY HUSBAND SPOKE TO THE SERVICE DEPARTMENT AT MANCHESTER SUBARU. THEY INDICATED THAT THE V6 OUTBACK HAS A VERY SENSITIVE ENGINE AND IF THE OIL IS JUST A LITTLE BIT LOW, IT CAN CAUSE THE ENGINE TO FAIL. THE V4 MODEL WOULD HAVE ALSO GIVEN A LOW OIL PRESSURE INDICATOR LIGHT, WHICH THE V6 MODEL DOES NOT DO THIS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS TYPE OF INCIDENT HAPPENED TWICE. MAKING A LEFT HAND TURN, PULLING ONTO MAIN TWO-WAY ROAD, THE DASH LIGHTS FLASHED ON, CAR JERKED AND THEN STALLED. THIS WAS A VERY DANGEROUS SITUATION AS 50 MPH CARS AND TRUCKS WERE COMING IN BOTH DIRECTIONS AT US - WITH TWO SMALL CHILDREN IN THE CAR, SCREAMING THEIR HEADS OFF. I MANAGED TO TURN IT OFF AND RESTART AND PULL OVER, GOT VEHICLE TOWED. CURRY SUBARU COMPUTER COULDN'T COME UP WITH ANYTHING. SAME INCIDENT HAPPENED 02/17/2011, MAKING A LEFT ONTO A MAIN ROAD. MY DAUGHTER THOUGHT WE WERE GOING TO BE KILLED, THE CAR DASH LIGHTS FLASHED AND CAR DIED. I MANAGED TO RESTART AND JERK FORWARD. THIS CAR IS A DEATH-TRAP. MY ONLINE RESEARCH SHOWS OTHERS WITH SAME EXACT SITUATION. I BROUGHT CAR TO MY DEALER - BILL KOLB - WITH NO SATISFACTION. CAR REVVS FORWARD AT TIMES DURING NORMAL DRIVING. SITING MANY ON LINE COMPLAINTS, SUBARU MUST BE WELL AWARE OF THE DANGER THIS SITUATION PRESENTS, I CANNOT OPERATE THIS CAR - MY CHILDREN ARE TERRIFIED AFTER TWO INCIDENTS OF NEAR COLLISIONS.

TL* THE CONTACT OWNS A 2009 SUBARU OUTBACK. THE CONTACT WAS DRIVING AT 45 MPH WHEN EVERY SERVICE WARNING LIGHT ILLUMINATED. THE VEHICLE BEGAN TO JERK ABNORMALLY WHILE CHANGING GEARS. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THERE WAS A MISCOMMUNICATION BETWEEN THE SPEED SENSOR AND TRANSMISSION. THE DEALER MADE REPAIRS TO THE VEHICLE. THE WARNING LIGHTS WERE NO LONGER ILLUMINATED. TWO HOURS LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE ANOTHER REPAIR WAS PERFORMED ON THE VEHICLE. THE FAILURE PERSISTED INTERMITTENTLY AFTER THE SECOND REPAIR WHEN DRIVING BETWEEN 25 AND 35 MPH. THE FAILURE MILEAGE WAS 13,357 AND THE CURRENT MILEAGE WAS 14,800.

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) 2009 SUBARU OUTBACK WINDSHIELD WIPERS ICE UP TOO EASILY, NECESSITATING MY PULLING OVER AND MANUALLY REMOVING ICE FROM BETWEEN THE METAL PARTS. HAVE HAD A MILD WINTER HERE AND WAS ONLY A PROBLEM IN THE PAST DURING SERIOUS WINTER STORMS. DEALER COULD ONLY REPLACE WITH SAME DESIGN. THE 2010 SUBARUS ALL HAVE REDESIGNED WIPER BLADES THAT ARE COVERED TO PREVENT THE PROBLEM. THESE BLADES DO NOT FIT MY MODEL. A CALL TO 800-SUBARU3, [XXX] SAID SUBARU HAS NO PLANS TO CHANGE THE WIPER BLADES ON THE 2009 MODEL. PRESENT DESIGN IS DANGEROUS HERE IN NORTHERN OHIO. *TR

THE VEHICLE IS A STATION WAGON WITH 5-SPEED MANUAL TRANSMISSION, DRIVEN ONLY BY MY WIFE AND I. WITHIN THE FIRST YEAR, WE EXPERIENCED AN OCCASIONAL PROBLEM WHERE IT WOULD POP OUT OF FIRST GEAR WHEN TRAVELLING AT LOW SPEEDS. I DID NOT REPORT THIS PROBLEM DURING THE 3 YEAR, 30,000 LIMITED WARRANTY PERIOD, BECAUSE IT OCCURRED INFREQUENTLY, AND DID NOT APPEAR TO PRESENT A SAFETY HAZARD. FURTHERMORE, IT'S SUBARU'S POLICY, AS STATED BY THE DEALER MOYER SUBARU, TO NOT ACT UNTIL A PROBLEM CAN BE DEMONSTRATED, AND TO CHARGE THE CUSTOMER IF NO PROBLEM IS FOUND. HOWEVER, THE 5-YEAR, 60,000 MILE POWER TRAIN WARRANTY, AND A SUBARU GOLD PLUS, 7-YEAR, 70,000 MILE WARRANTY, ARE STILL IN EFFECT. WITHIN THE LAST YEAR, THE PROBLEM BECAME MORE FREQUENT, PARTICULARLY WHEN GOING DOWN STEEP GRADES, WHICH IS NECESSARY ON ROADS SLICK FROM RAIN, SNOW OR ICE, OR WHEN THERE IS SOME OTHER HAZARD THAT WARRANTS SLOW SPEED. WHEN THE TRANSMISSION POPS OUT TO NEUTRAL, THERE IS AN ALARMING LOSS OF CONTROL, AND YOU MUST BRAKE HARD TO ARREST THE ACCELERATION, WHICH IS LIKELY TO CAUSE SKIDDING AND SLIDING. I ESTIMATE THIS HAS HAPPENED AT LEAST 6 TIMES IN PAST TWO MONTHS OF WINTER WEATHER. LAST WEEK (1/30/13), I REPORTED THE PROBLEM TO MOYER SUBARU WHO TOLD ME THERE ARE NO RECALLS, AND WOULD NOT DO A ROAD TEST UNLESS I AGREE TO PAY THE COST IF NO PROBLEM IS FOUND. I AM UNWILLING TO DO THAT, SINCE THERE IS NO GUARANTEE WHEN THIS INTERMITTENT PROBLEM WILL OCCUR AGAIN; ONLY THAT IT WILL OCCUR AGAIN AND LIKELY CAUSE A SERIOUS ACCIDENT. INSTEAD, I REPORTED THE PROBLEM ON SUBARU WEBSITE, AND THEY HAVE DOCUMENTED MY COMPLAINT (SR # 1-3193753102), BUT MADE NO OFFER TO INVESTIGATE THE PROBLEM. THE SUBARU IMPREZA OWNER'S GROUP REPORTS SIMILAR PROBLEMS WITH NUMEROUS IMPREZAS, AND SOME OUTBACKS. WE HAD THIS PROBLEM ON A 2002 OUTBACK THAT WAS FIXED UNDER WARRANTY, ONLY AFTER IT PROGRESSED TO HIGHER GEARS.

A RETAINING RING IN THE CENTER DIFFERENTIAL ASSEMBLY FAILED, CAUSING GEAR DAMAGE AND REQUIRING THE REPLACEMENT OF THE CENTER DIFFERENTIAL ASSEMBLY AN ALL OF THE BEARINGS IN THE TRANSMISSION. THIS WAS COVERED BY WARRANTY REPAIR BUT WAS A CONCERNING FAILURE AT THIS LOW MILEAGE. I HAVE HEARD OTHER REPORTS OF SUBARU OWNERS HAVING SIMILAR PROBLEMS. *TR

MY 2009 SUBARU OUTBACK BEGAN IDLING ERRATICALLY IN NOVEMBER 2009, CAUSING THE VEHICLE TO LURCH FORWARD WHEN SLOWLY ENTERING PARKING SPACES AND RESULTING IN ROAD SERVICE PULLING ME FROM A DITCH AT THE END OF A POST OFFICE PARKING SPACE. AS A RESULT I DRIVE WITH THE FOOT BRAKE FIRMLY DOWN WHENEVER I PARK TO FIGHT THE LURCHING. THE SUBARU SERVICE DEPARTMENTS AT TWO SUBARU DEALERS TELL ME THIS IS NORMAL, THAT NEWER SUBARU'S COMPUTERS ARE SET FOR FASTER IDLE TO COMPENSATE FOR POWER STEERING AND AIR CONDITIONING DEMANDS. I BELIEVE THE VEHICLE IS DANGEROUS AND WILL TRADE IT IN IF THE CONDITION CAN'T BE REMEDIED. THANK YOU. *TR