2016 Subaru Outback Complaint Log

My Subaru Key is Stuck in Ignition. Two to three times a week the key can not be removed from the key switch . The vehicle will shut off, but the key remains.

- Leaking exhaust at bellow - I had to replace the catalytic converter. - I have a bad sense of smell. I did not notice it was an issue until a passenger of mine noted a smell of exhaust while we were driving. - I read a bulletin on your websites that there was a recall of other 2016 Subaru Outbacks for this same issue. I understand that my car was not a part of this recall because of the manufacturing date, but I found it to be an odd coincidence that my car has the same issue. When I visited another mechanic initially, he immediately alerted me that he has seen many Subaru vehicles with this same issue and directed me to a Subaru dealership. - My car was finally diagnosed and repaired at Marin Subaru of CA.

Exhaust gas smells in the driver cabin and the exhaust shield and the pipe is breaking off.

As I was pulling slowly into a parking spot in a busy lot that serves a lot of small businesses, my Subaru suddenly accelerated forward, over the concrete parking bumper and raised sidewalk area, and into the side of the building. While I was uninjured and had no passengers in the vehicle, the car sustained damage to the apron and tire area on front passenger side of the car. The airbag did not inflate. Tiling on the exterior of the building was impacted, but not greatly damaged, and I had been able to avoid the plate glass entry to the business. A few customers were greatly alarmed by the Subaru's proximity to their lunch tables by the windows. I was able to put the vehicle into reverse and carefully move it off the sidewalk. I exited the car and went in to share my insurance information with the empathetic employees and manager of the business. I was able to drive my vehicle about two blocks to a larger lot, so that the towing company my husband contacted could access it, but not for several hours. The vehicle was taken to an auto body shop where it remains until they are finished with it. The claims people seem to have reached the conclusion that since I was driving, I must be at fault in this accident. I immediately, and still, continue to think over that incident, trying to determine how parking carefully and without distraction could turn into such a collision. I believe that I am not to blame. In reading the reports that have been made to your agency on Subarus of this vintage, there are marked similarities to the narratives on sudden unintended acceleration caused by Subaru equipment faults. I have lost confidence in what has been my favorite car. I'm hoping that some clear path exists for me to drive it again without anxiety.

My key keeps getting stuck in the ignition, and forced me to have to leave the key in the car while I went in to a store, when i got back someone was in my car. I realize that this is a different type of safety issue, but it truly is a safety issue. I am having to leave my key in my car everywhere i do because it doesn't come out,, eventually it will come out randomly but not everytime I shut the car off. this should be a recall issue for Subaru's that have this problem. I have read many complaints about Subaru owners with this issue happpening to them. I am not the only one. Thank You!

I bought this vehicle used. I was the 2nd owner. I purchased it on the evening of August 18, 2023. On the morning of August 19, 2023, I drove the vehicle for about 45 miles. I reached my destination, got out of the car, and saw what looked like either smoke or dust from under my car. I worried it might be overheating. A bystander told me the car was on fire. I walked forward to see flames coming from the front passenger side below the grill, possibly in the axle. The fire grew aggressively despite attempts to extinguish it. When the fire department arrived within 5 minutes the car was fully engulfed. The damage is so severe that it may be impossible to determine the source and cause of the fire. The dealer and my mechanic performed inspections on the vehicle before I bought it and found everything to be in good working condition.

Car has has 4 new batteries since I bought it new. Had to have this car jumped at least 12 times and some times at night late in downtown Portland where I have not been in a safe location. Once in the snow after hiking to come back at dusk with only one person around at trailhead. Got lucky the jumpstart worked. Apparently today after having it towed to a shop before we take a 9 hour road trip, the mechanic found that it is the voltage regulator in the alternator. Apparently a known issue with Subaru. Ridiculous that I have spent probably over $1000 or more on this issue, and been stranded multiple times and inconvenienced family and friends on this issue countless times.

Key intermittently stuck in ignition. Unable to lock car doors with key stuck in the ignition. Problem started early on occasionally and now happens nearly every other time and requires a few tries up to 10 minutes of trying to get it out. This is a known issue among my model - Service Bulletin 16-112-18R

While driving on the highway at about 60mph my 2016 Outback suddenly accelerated much faster. The only way to avoid collision with another car or cars or end up in a ditch was to drive around them. The brake did not work! After a minute or more(?) I eventually was able to stop using the brake.

Right rear door will not open from inside, child door lock will not shift although child lock not engaged. InCase of crash or fire cannot exit vehicle. confirmed by repair shop. No insurance inspection. No warning lights associated with this visible

Transmission went out at 72,000 miles. Was told it was not covered by warranty even though I purchased extended warranty. Will never buy another Subaru again. Spoke to a person at customer service who said she would take care of it. Made 19 calls over 3 months and no one returned a call. Terrible customer service at the main office.

The software is designed not to allow the alternator to charge the battery fully. Subaru was made aware of this issue and came out with a software update which they are charging $200 for. This is a defect that causes the car to die every time the car is turned off, they should be updating the software for free.

The contact owns a 2016 Subaru Outback. The contact stated while the was stationary at a traffic light, the vehicle accelerated independently while depressing the brake pedal. The contact stated no warning light was illuminated. The contact stated that the RPM’s was elevated to 5,000. The contact stated that he turned off and restarted the vehicle and was able to continue driving to his destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000. The consumer stated the vehicle was inspected and didn't find anything wrong with the vehicle.

I have a vehicle built in 11/15. I had an issue with cracked pipes associated with the catalytic converter that appear to match an existing nhsta recall for vehicles built between 12/09/2013 – 9/30/2015. It appears that the previous recall was not expansive enough.

At 59,000 miles, engine developed “heavy leak from cam carriers” by dealer service department. It was recommended that it be resealed. Engine was removed and serviced. At 112,000 miles same diagnosis was observed, along with a recommend reseal. It appears that the dealer repair was not done properly, or the repair was only temporary. This is a very labor intensive and expensive repair that needs to be done to avoid leaking oil that could ignite and cause engine fire. This seems to be a chronic problem and redesign of the repair and cam carriers are needed immediately. Subaru of America has offered to cover about 1/3 of the cost.

At low rate of speed, while parking vehicle accelerated without warning and damaged 3 cars . This happened previously with separate family drivers without damage. This is a serious defect and could potentially cause serious injury or death. This was not driver error. the car lurched forward with absolutely no gas pedal involvement. The previous times it happened at a stoplight with enough room in front to hit the brake. Not this time.

Cam Carrier leak due to a factory design. Yes it is available for a inspection. This causes a lot of oil to leak, oil is flammable and the dealer told me there is a high risk of an engine fire due to this. Yes the dealer confirmed the problem, this is a common problem with Subaru Outbacks, there are tons of reports and complains about this. The vehicle has been inspected by Subaru dealership No warnings or lamps, Subaru dealer has known about this issue with oil leaking from the cam carrier since back in 2019 when they first brought it up to me, they only wiped the leaking fluid and never proceed to complete warranty repair to fix the issue.

The contact owns a 2016 Subaru Outback. The contact stated that while attempting to turn off the vehicle, the key failed to release from the ignition switch. There were no warning lights illuminated. After approximately twenty minutes, the contact was able to remove the key. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 23,000.

A crack appeared across the upper middle of the windshield. There was no event, damage, or accident involved. The crack just appeared one day. The crack runs across the windshield in the area of the rear view mirror and in front of the mounted cameras used for the collision avoidance, lane departure system.

The contact owns a 2016 Subaru Outback. The contact stated that the vehicle was taken to an independent mechanic to be serviced; however, while the mechanic was inspecting the vehicle, he noticed oil splatter inside the engine compartment. The vehicle was diagnosed with an oil leak. The contact stated that while driving at an undisclosed speed, the oil warning light illuminated. The contact related the failure to NHTSA Campaign Number: 15V502000 (Power Train). The manufacturer was not made aware of the failure. The failure mileage was 74,315.

Key remains stuck in ignition upon putting vehicle in park and shutting vehicle off. Failure comes from faulty switch in the selector lever assembly. Unable to remove key from vehicle for several minutes at a time. Failure acknowledged in TSB 16-112-18R

Subaru dealer diagnosed oil leaks on the valve cover gaskets. I took the car to an independent repair business and the problem was diagnosed as a camshaft carrier oil leak. Upon removing the necessary parts, the company reported to me they found chunks of silicone around the carrier. I first noticed a smell of something burning after Subaru had done an oil change about 2 months prior. I was also getting the Check Oil lamp about 2 months after the oil change. It was losing oil. That’s when I had Subaru diagnose the problem. The loss of oil could have started a fire. Parts are available for inspection.

2016 Subaru Outback has a flawed electrical system that drains the battery. We are on our 3rd battery. Prior to a road trip in Nov. 2022 we had our car fully serviced. Day two of the road trip we had a dead battery. Got a jump and had a new battery installed at Reno Subaru dealership. We went on another 7 day trip in Jan. 2023, left our car at the airport only to return to another dead battery that is less than 2 months old. After doing a little research and making several calls to the Reno dealership and our hometown dealership, we now understand there is a serious problem with Subaru's electrical system. Even newer models will experience the same issue if left sitting for several days. This has been a known issue for years and presents serious personal safety issues for Subaru owners. Especially if you find yourself stranded in a dark parking garage late at night! Shame on Subaru!

Per my subaru code for checking a depleting battery after not using vehicle for 3 days and then not being able to start car without a jump they said i would owe $29 to check battery as it was not a subaru battery. The code i received is sb37469152. After checking battery which checked out ok their solution to my problem is to buy a battery tender and plug it in after i go someplace. I am 93 years and don't go out everyday so this is a real problem. Never heard of such a issue. UNBELIEVABLE

THE BATTERY is completely unreliable - I have had 3 batteries since I purchased the car in 2015 - REPEATED RECURRENT DISCHARGE WITHOUT APPARENT CAUSE - SUCH AS LIGHTS LEFT ON - PARASITIC DRAIN IT SEEMS In recent research have discovered this is not a new issue and there is a class action lawsuit settlement - I did not exclude myself and somewhat now wish that I had, in order to attempt to get some buy back incentive from Subaru. Beginning in 2019 - and maybe prior though I had not recognized it as a chronic issue then - I have encountered recurrent issues of complete battery discharge after time periods ranging from 5 to 24 hours. Estimate at least 1 to 2 discharges per month requiring cable jump, and many more times when the car was very difficult to start (almost fully discharged) To minimize risk as consumer I have bought a HALO Bolt - but Subaru should be held accountable to fixing primary cause of this chronic issue for so many of us.

There is a great possibility of being stranded with this car. And in winter weather, it could be deadly. The car is draining the battery abnormally quick. I have a less than 1 yr old battery and if my car sits a day or two the battery goes dead. The battery will take a charge and then work, but then is drained in a day or two. I have also read there is something going on with the CAN system in these cars. Please help if you can. Thank you.

I was in a parking lot at a near-complete stop. I needed to nose the car about 18 inches to move it all the way into the spot. I lightly touched the accelerator to inch the car forward, and it shot forward as if some outside force had stomped on the accelerator. The car jumped the sidewalk and slammed into the wall of the building. The car inner body bent and the car is totaled. The airbags did not inflate. The passenger in the passenger seat sustained a fractured sternum and two broken ribs from going into the seatbelt. The driver sustained a sore neck and dizziness.

Motorized power liftgate is failing (diagnosed by dealer on 7/7/23) apparently because motor is undersized or 2 motors should have instead been used/designed to deal with load. Safety issue if motor failure causes trunk not to open. Newer models have been redesigned.

The contact called on behalf of his mother who owns a 2016 Subaru Outback. The contact stated while driving at various speeds, there were abnormal knocking sounds coming from the engine. There was no warning light illuminated. Additionally, the contact stated that he was informed at a State Inspection that the vehicle was included in Subaru Campaign Numbers: WUJ95 and WTH68. The vehicle was taken to the dealer where it was diagnosed that the engine intake manifold was fractured. The contact stated that he informed the dealer that he would not pay a fee for the maintenance of the vehicle and the dealer informed him that the parts to repair the vehicle under Subaru Campaign Number: WUJ95 were not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000.

Have had to replace the battery 2 times in the last 4 years. And currently have an app that shows the strength of the battery in addition to its cells. If the car is not driven in two to three days then the battery depletes energy. There has to be something going on from the numerous times that this has occurred in the last few years. It is not only a very huge risk when this can happen in unfamiliar locations, nto only mechanically but also personally. Works after charging but charging is not always an option. Should not have to rely on this either. I believe replacing the battery by the company should not be our option and should be further investigated...Please! Thank you!

Battery drains on its own after about a week of light use (driving <10 miles daily)

Something is draining the battery when the car is not in use. This left me stranded and that is a safety issue. On 12/01/21 I had a new battery installed at the Subaru dealership. The battery wasn't dead at the time but I had the car long enough that I thought it was time for a replacement. Late last year my husband took the car for an emission inspection and when they turned the car off, it wouldn't start and they had to boost it off and the same thing happened a few times when the car was parked in the garage I took it to the dealership and they said they were unable to make the battery fail so they could not replace it at no charge. I had them check more items and they said everything was fine. We bought a new battery 3/17/23 and exactly 3 months later it was dead again. From reports online people seem to think it's the starlink system. At the time they had to have an upgrade, I took the car to the dealership twice to upgrade 3G in starlink and Starlink never worked again. There are no warning lights, the battery just dies.

Summary of Electrical system issues: 1.pertaining to battery draining and 2. eyesight randomly goes out and other dash board lights flash and later goes away. As well as, 3. Windows that can not completely close at times. Details: I purchased 2016 Subaru outback - 4 cylinder in 2019 with 64,000 miles. By 2020, the car experienced random dashboard lights indicator flashing that would resolve itself (*the flashing light) in a few days. One issue was the eye sight would randomly inactivate while driving and resolve after turning off car for a half day or a day. However it happens often. Dealer Car repair shop said it could not duplicate. Besides the dash board lights issues; the passenger front window and moonroof would not go up to completely close at random times. Rendering the windows useless to use. These issues continued on and off from purchase thru to-date. The biggest issue came in 2021 & 2022, when the battery would drain. A jump of the battery seem to resolve the problem. Auto store would jump battery and show CCA and CA and Alternator output proficient for the battery. On random times the battery would have the same draining issue. I am not convinced it is a battery issue for these incidents. I believe it is related to an electrical issue for all of these issues. Risk: The components installed and advertised by the Subaru brand influenced me to purchase the vehicle over other vehicles because of its safety records and longevity of the vehicle. This is clearly a false and fraudulent marketing. The Subaru has failed to provide my confidence as a consumer of its safety record. I am extremely uncomfortable driving the vehicle more than 30 miles locally because of fear it will breakdown or I will be stranded. Even locally, I have had to purchase a AAA membership at an extra expense to ensure some means of assistance. Recently, within 2 days I have had ti use my membership for a drained battery. I am now seeing many Subaru owners make similar complaints.

•Yes available upon request. My Subaru Outback has issues starting up even with a battery that tests good. The problem started off as intermittent and continues to happen more often. •I bought this car for Ohio winters and I’m worried me and my kids could get stranded with a drained battery. •The dealership did a 90,000 mile tune up and said to “wait until it breaks or fails all the way to get it fixed, intermittent problems are too hard to diagnose” •Just my local dealership •The battery light flashes, it started happening very sporadically about six months ago, and has progressed into a pretty common occurrence.

I have had two incidents where my battery has died. The first time it happened I had the keys in the ignition, the car was off, while I was talking on my phone. Weird, but I was told not to do that any more. Since than I have made sure the keys were out of the ignition when sitting in the car with the ignition off. We brought a new battery then. The second happened yesterday 10-14-22. I had gone to a business to pick up items. We loaded my car. No keys in the ignition, the car was off. The door and truck were opened for maybe 10 minutes. I get back in the car to start and it’s dead, does not even try to turn over.

Chronic issue with the vehicle draining batteries. I’ve gone through 4 new batteries in the time I’ve owned the vehicle and find that they die in what’s sometimes only a few months after purchase. No lights or other electronic accessories in the Outback are ever left on and we’re careful to keep doors closed when we’re not actively shuffling people or cargo in or out of the vehicle. I just experienced another episode of the battery dying when we returned from vacation to a dead car in the airport parking deck, despite only 15k miles on this battery and all lights being confirmed to have been correctly turned off before our departure. I’m concerned for the safety of my family when the vehicle can’t be trusted to regularly start and the battery could die in situations where my family’s safety could be put in jeopardy.

My battery failed to turn over one day and at the beginning there was a battery icon lit up in the dash, but later did not show up again. I received a jump from another person. The next morning my battery did work but not my radio. Now my radio will work at times and other times, not. I have not taken my car to a dealer or Calle them.

I had a two-year-old battery that kept dying or starting very weakly, intermittently. I had this battery replaced by the dealer 09-16-22 at my expense. This new battery died overnight on 10-01-22, in just two weeks. No lights were left on, the car was locked, the rear hatch was fully closed. I was left stranded far from my home and I had to hitch a ride to buy a jump-starter. I tested the alternator and it is working correctly to charge the battery. I contacted the dealer and they denied that the car model had any electrical problem and said that there were no class action suits or recalls related to this problem. They advised that I bring the car in for a diagnostic test (at my expense). There appears to be a large parasitic electrical drain that is draining the car's battery when the car is off.

I have owned this vehicle since July 2016 and in Sep/Oct 2018, Nov 2020, and Sep 2022 I have had to replace my battery. So I have owned my car for just over six years and have replaced my battery three times. My garage states it should last at least 3-5 years per battery.

Exhaust manifold cracked completely through, causing exhaust fumes in the interior of the car. There is a recall on this part for 2015/16 outback, but only includes certain manufacture dates, my car is not currently included in the recall. This part is clearly defective as the break occurred suddenly under normal driving conditions, pipe is clean, no rust.

Replaced battery. Two and a half years after replacing battery, I had to replace the battery again. No warning, just didn't start one morning. Battery was dead.

Battery drains very fast. Speakers stop working, window won’t go up, audio system freezes

I have replaced the battery 3 times in 6 years. I see there is a class action lawsuit that I want to join or receive compensation.

Known battery drain likely from DCM and also they designed the alternator not to completely charge battery causing frequent dead battery without warning and for no operator error and causing frequent need to replace car batteries over the years.There was a class action lawsuit but no recall for these issues so has not been addressed properly.

The battery has died multiple times from minor power draw. For example, opening the windows when the engine was off or briefly charging and iPhone with the key in auxiliary. I have replaced the battery at my own expense and this continues to happen.

The rear passenger side child lock will not disengage. The child lock is engaged when the dog is in the back seat and disengaged otherwise. The lock was engaged once and will not disengage. If adults are riding in the back seat and there is an emergency, they are limited to the driver's side to exit. If the driver's side child lock mechanism fails, they will be forced to rely on someone to open the door from the outside. I feel this is a massive safety concern and could be potentially dangerous.

Battery discharges too quickly, leaving me with a car that won't start. I've already replaced the battery once - to the tune of over $300 because I needed roadside assistance - and I'm looking at having to do it again. I've been stranded multiple times and have had to find someone to jump start my car. I just ordered a $200 car jumper so I don't get stranded again.

This incident occurred on Friday July 29, 2022 @ 5pm. I was pulling into a parking space while my foot was on the brake I proceeded to put the car in park when the car suddenly lunged forward into the concrete patio of the Market/Store. I was in disbelief at what just happened. I would happily make my car available for inspection. I want to find out what is wrong with the car. I believe this could happen again and I am fearful for my life and the lives of others. I was so lucky that the table and chairs were roped off that evening for some reason. People could have been sitting or walking there at the time of this incident. This incident has not been reproduced or confirmed by the dealer or independent service center. I brought the car to the Subaru dealer for them to do a diagnostic test and any other things needed to give me some answers & repairs. I was told no issues were found. They also told me they would like to have my car for a week so they could drive it & do more test. I asked for a loaner and they said they could not do that. I can’t afford to rent a car for a week. And I feel they will come back to me with the same answer of not being able to find an issue. I have had this car for almost 3 years and I park by putting my foot on the brake and then shift into park. There was a malfunction! What it was I don’t know. But I do know something went very wrong with the vehicle. There was never any warning lamps, messages or other symptoms of the problem prior to this failure.

Hello, Since February, we have replaced our battery 3 times. Eventually we discovered from a mechanic that the car had a parasitic draw that will drain the battery if the car is not driven every day. We put the battery on a trickle charger every night just in case. Two days ago, the car would not start after sitting in a parking lot for two hours. The AAA guy's first question was "is that a 2015 or 16?". When asked why, he responded "This happens all the time because the computer keeps self-checking and it drains the battery." So now we have a car that could leave us stranded at any time, and based on the number of lawsuits against Subaru for electrical drainage of batteries of their vehicles from 2015-2020, we have a terminal issue that Subaru is well aware of but refuses to acknowledge. This is unacceptable. Doesn't this qualify as gross negligence under some consumer law? Maybe instead of producing commercials with dogs driving their cars, they stand by their customers and fix their mistakes.

Since we've owned the car it has gone through 3 batteries and the blind site and lane assist go on and off all the time. Windows lock. Dealership said there is nothing wrong with the car. My mother is 80 and we have kept the car in the garage most of the time unless it's a grocery trip. She has called my uncle twice this year to boost her because the car wouldn't start. We keep the car on a slow trickle charge and it doesn't make a difference. How are we suppose to sell this?