2022 Subaru Outback Complaint Log

Unknown. A large Crack appeared on the front windshield starting from the bottom to the middle and then branching off to the left and right of the windshield. There is no evidence of any impact to the windshield. Crack is much to large for me to continue to drive safely. The Subaru car dealership inspected the windshield and submitted a claim to the car manufacturer for possible replacement.

Windshield cracked in the lower middle about 6 inches from bottom . The defrost had been on because the window was fogging up. Went in to store and when I restated car noticed the crack. I am concerned about the crack getting larger and also that it is illegal to drive with a vehicle in that condition in my state. This just happened and I have not looked into how it will be fixed and at what cost to me. there was no warning before or after it happened. Crack is dead center about 2 feet horizontally.

On multiple occasions my car has braked on its own when there was no reason to. It has happened on at least four (4) different times and has been taken to Subaru of Kennesaw to be looked at. Unfortunately the dealership has been unable to duplicate the problem. When I took my car back to the dealership on September 28, 2022 for this I contacted Subaru of America and they had an Engineer, [XXX] come and get the data off the Event Data Recorder in the vehicle. The engineer verbally said they have pictures from each time my car braked on its own and advised there was nothing in front of me. He said it is an eyesight issue but they cannot adjust the eyesight and they cannot fix the problem. The car just brakes without warning the engineer said this can happen if the eyesight sees a mailbox, cars to the right or left of me, trees, curbs and even a change in color in the roadway. This has continued to happen and now Subaru of America will not take my calls nor will they respond to my emails. I have asked for a copy of the pictures, a letter stating their findings and a letter stating my car is safe to drive but they will not issue this to me. This has been going on since April 2022. I am afraid I am going to be in accident one day when the car brakes on its own if someone is behind me and not paying attention. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Battery is draining without cause. It's required two jumpstarts in one week.

Rab system not working, no foward or reverse cameras work. No climate control access, no radio, no GPS, can't access any touch screen controls

The contact owns a 2022 Subaru Outback. The contact stated the vehicle was parked outside his driveway for four days; however, while approaching the vehicle, he noticed that the front windshield was cracked. The contact stated that no object had struck the windshield to cause the crack. The vehicle was taken to the dealer and photos were taken and sent to the manufacturer. The manufacturer was contacted and stated that the complaint was reviewed and the replacement might not be covered under warranty. The failure mileage was 7,000. The contact stated that both the glass shop and the Subaru dealer said that there was a microscopic chip that may have caused the crack.

Windshield cracked while parked. Date of crack 9-13-2022 All the electronic safety features rely on an intact windshield to work properly. This crack occurred for no reason. No impact to windshield. Parked in an open parking lot. Not reproduced that I know of. Vehicle will be inspected tomorrow by dealer. 9-14-2022

The windshield cracked during normal operation of the car. This is the 4th windshield since purchasing the 2022 Subaru OBW. The first crack, with no visible impact to the windshield, occurred at 13K, the second, with no visible impact, occurred at 20K, and this third occurred at 41K. They have occurred in different areas of the windshield (from each side and the bottom). Each replacement has been OEM and the 3rd windshield (which lasted the longest) had an additional ceramic coating. I reported the 3rd windshield to the nhtsa and when I reviewed nhtsa's assessment, it was incorrect. I emailed nhtsa requesting the assessment be corrected, but never received a reply and believe the report is still incorrect.

My first complaint was filed on 8/2/2022 @2,807 miles. Here we are again, not even 6 weeks later and it happened again. The dealer did replace my windshield. It took me driving there three different times to finally catch the manager so he could take pictures and file a claim with Subaru. Subaru did accept the claim and replaced the windshield. I was without my car for three days while this repair was done. Driving home last night, My 19 year old so was in the passenger seat. He says look mom, the windshield is cracking. Sure enough, no impact was heard or seen, it just started cracking in the same spot as the first time. It was such a hassle to get the first repair done and now I have to do it again!!! Ugh...I now wish I had never bought this car.

Cracked windshield from no impact

The contact owns a 2022 Subaru Outback. The contact stated while driving 65 MPH, she heard an abnormal noise and noticed a crack on the front passenger’s side bottom corner of the windshield. The contact stated that no object had struck the windshield to cause the crack. The contact stated that she was awaiting an appointment for the replacement. The manufacturer was not notified of the failure. The approximate failure mileage was 6,000.

While stopped in a line at a drive through the vehicles automatic shutoff (fuel savings feature) engaged. When the brake is released the car completely shut down, including all computer, dash and vehicle lights. The cars transmission was in Drive and could not be placed in Park in an attempt to restart the vehicle. After several minutes the car shifted to Park and was able to be restarted after more than one attempt. I exited the very busy parking lot and proceeded to my place of work approximately a half mile away which is a safer location. Each time the brake was depressed the automatic shutoff would attempt to engage immediately, fearing a shutoff/failure in a major intersection I "feathered" the brake to keep engine running. Upon reaching my place of work parking lot and placing the vehicle in Park I was able to disengage the feature. This vehicle has been plagued with issues, it currently has very low miles (less than 5000) and is one year old. It had a battery failure at 600 miles, and has had several issues since that time with the vehicle not starting. Fortunately these issues occurred out of traffic but the latest incident could prove hazardous if it occurred in traffic. When the vehicle diagnostics are run it shows "Normal" and the problem remains unresolved. I have also noted hesitation with the shifting during acceleration from day one of owning the vehicle. It does not shift smoothly and will often hesitate which can pose a danger if attempting to avoid an accident. I have learned to compensate for the issue when pulling into traffic, especially if rapid acceleration is needed. Again, the vehicle diagnostics do not show an issue and the problem remains unresolved.

I parked the vehicle on 8/5/22 in the evening and noticed a crack in the windshield 18" long starting from the edge of the glass on 9/6/22 in the morning. There are no impact chips from rocks or any other signs of damage such as a tree branch falling on the windshield. The temperature overnight was is the upper 50s.

The windshield suddenly cracked at the very edge of the windshield obscuring visibility on the passenger side. As I awaited for my appointment for a windshield replacement, the crack became longer, affecting my right-side visibility.

Windshield developed a fracture while driving on the freeway w/ no impact by any foreign objects. Location of fracture is on bottom end of windshield next to windshield wipers.

Windshield cracked without any cars near me, only dragonflies and butterflies. Happened with less than 2k miles in car.

I just brought this new 2022 Subaru Outback one day before this happened. I made a right turn on a local road at a speed near 30 mph. Suddenly, I heard a big sound from the windshield. Then I found there was a hole in the windshield. There was one SUV in front of my car when this happened, and its speed was similar with my car. I just brought this car and total mileage was around 50 miles. I can't image this happened at low speed. I think maybe one small stone caused this problem and I was lucky that it didn't hit me. We let our dealership to repair it and prevent it cracking. I hope I don't need to replace this windshield in the near future.

18" crack in the windshield was noted originating from passenger side pillar extending toward the middle of window. Crack occurred while car was parked in an insulated and locked garage. No crack when parked and large crack the following morning. No known trauma or known rocks striking the windshield. On close inspection there was no star pattern, bubble pattern or palpable concave defect that would suggest a previous rock chip.

The windshield cracked without any noticeable impact. I noticed a crack 12-15 inches when I got into the vehicle the next day. The day prior I had not noticed the crack, not noticed any impact sound, no incident happened. I’d not been driving on the highway and I maintained more than 3 car lengths of following distance. I was driving under 40mph the day prior to noticing the crack. The vehicle is just over a month old and has 3000 miles on the odometer when the incident happened. Dealership inspected and found a impact point which is invisible to the naked eye. Such small debris cracking the windshield suggests the windshield is too weak and is a possible safety hazard. Manufacturer and dealer are not able to replace it under warranty. They are offering a one time good will replacement, but if such small specks of debris(not noticeable to the naked eye) can crack the windshield It’s very likely the windshield will st the minimum crack again or worse could lead to a safety hazard if the debris was a noticeable and more substantial. I’ve been finding a number of complaints of the exact same issue and similar response from the dealerships/customer service on online forums and youtube.

I purchased this vehicle brand new in August 2021 (so 1 year ago exactly). There is an issue with their windshields and cracking immediately the second you even get the smallest rock impact. Just today I got another one cracked across my entire windshield within seconds and the impact point is smaller than 1cm. This is my FIFTH windshield crack and replacement in ONE year. I am in insurance and in 12 years of being in the industry and also driving multiple vehicles myself... I have NEVER myself or my clients had this many cracked windshields within 1 year of a brand new vehicle. There was already a class action lawsuit on the windshields from 2014 to 2018 Outback models... clearly 2022 model is doing the same thing. Also, funny enough, in financing they offer glass coverage you can purchase which is something i have never seen financing offer and I didnt choose because I had glass insurance through my auto insurance BUT NOW I realize why they actually offer it because they are WELL AWARE that Subaru has glass issues. Of course, they don't tell you that. This is not a location issue, or a where I am driving and what types of roads issue. This is a city car used to go to and from my office. I am not on dirt roads etc. this is NOT normal. 5 massive cracks from things that are less than 1cm is a car issue not a driver/user issue.

The contact owns a 2022 Subaru Outback. The contact stated while reversing out of his residence garage at approximately 2 MPH, he had noticed a long crack in the front windshield which had started on the passenger’s side of the windshield and extended across, moving upwards and stopped underneath the rearview mirror. The contact had not noticed any strike marks on the windshield that could have caused the failure. The contact had taken the vehicle to a local dealer where it was determined that the windshield needed to be replaced. The contact was directed to a third-party windshield repair shop. The vehicle had been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 3,000.

Crack appeared on lower passenger section of windshield for no apparent reason. Windshield was replaced by certified repair center due to same issue a month ago with less than 2000 miles of driving.

Spontaneous 18" windshield crack on the driver's side with no impact point noted. Completely unprovoked.

The car was not used for two weeks (parked at home garage). When we came back from our trip, the battery died. Everything (lights etc.) had been turned off. The tow service came to jump started my car, and I drove to the dealership. I took it to the dealership, they inspected the car, recharged the battery, sent me home. The service person suggested I put in a battery tender to keep car outback charged while being away for a while. The car was purchased in late May 2022. If we had driven the car to park at airport while we were on vacation, we would have been stranded at the parking lot. A safety hazard! Apparently the dead battery issue with Subaru Outback is an known issue.

On August 19, 2022, approximately 11:30 a.m., after parking my 2022 Subaru Outback Limited in a private driveway, the windshield began cracking from the bottom edge and has grown 25 inches toward the center of the windshield. There was no impact to the windshield. The weather was moderately cool--74 degrees, slight mist precipitation (wiper use minimal), and no wind. And, my previous drive (as with my history with this vehicle, 2,831 miles) was a gentle and uneventful four miles. I've spent fourty years entering and exiting the driveway and driving in that area, with other cars, and never once had a problem. I spent twenty years investigating traffic accidents and vehicle related problems in metro-Atlanta (Cobb County Police 1992-2012), and never saw a problem like this. But, since buying the car (my first Subaru), I've read countless Internet posts of similar events, from folks who have purchased a Subaru in the past five or so years. Subaru of America hasn't responded to my concern; and, my dealership (Subaru of Kennesaw (Georgia)) is dodging the burden of replacement costs. Not only is Subaru of America being irresponsible in the manufacturing and promotion of their cars, when they know there's a serious design flaw, but they show little interest in working to resolve a simple and important problem that affects everyone on roadways throughout the world.

I have bought 2 subaru vehicles...brand new off the lot. Both my 2017 subaru impreza and now my 2022 subaru outback wilderness had brittle windshields from the factory.. I had 4 cracks within the first 2 months of owning this outback and I'm probably going to have to pay to have my windshield replaced. The replacements are always strong, safe and reliable. Why is my 41,000$$ car come with an unsafe windshield that cracks with small pebbles?. Hopefully nothing bigger ever hits it. Subaru makes plenty of money from us to supply us with a quality windshield. And I see there is already a pending windshield lawsuit for earlier models.. this year and model should be included!! The situation..I bought a brand new subaru and they refused to sell windshield replacement with the vehicle and now this happens..4 cracks within 2 months!! Unsafe. Thank you so much for your help!

I was driving down the highway with no other vehicles around me. Suddenly, the middle of the windshield cracked from the bottom edge up and toward the passenger side. The car was parked overnight, and the crack spread further toward the driver side, directly in my sight line. There are 4,300 miles on the car.

The contact owns a 2022 Subaru Outback. The contact stated that there was a crack on the windshield. There was no impact on the windshield that could have caused the crack. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,800.

Battery drained, car would not start. First occurrence with new car at 831 miles, battery diagnosed as defective and replaced by manufacturer. Second occurrence at 4620 miles after sitting unused 8 days at airport parking, battery drained and most "check engine" lights on after jump-starting. EyeSight and most safety features disabled until checked and reset by manufacturer. Manufacturer quote "CAUSE: Problem due to vehicle sitting for more than a week low battery voltage concern. Recharged battery and it passes test. 100009 No problem found." Maintenance rep said car is working to specs. However a periodic dead battery to seniors who do not drive daily but desperately need a reliable car in case of sudden emergencies is cause for a safety concern.

We purchased this 2022 Subaru Outback on 7/19/22. My wife was driving in the rain to church. She parked the car and attended the church service. After the about 2 hours she went got in the car and noticed 3 cracks in the front windshield. There were no known impacts to the windshield. There are 3 cracks originating from a center point. 2 of the cracks are about 12 inches longs with the 3rd being about 4 inches long. This cracking started on 7/31/22. We haven't even made the 1st payment yet. Very distressing to say the least.

Battery dies or runs so low the vehicle won’t start, if a door/hatchback is left open just a short time with the engine turned off. Or if the key fob is in the cab more than a few minutes with the engine off, or the accessory function is used more than a few minutes with the engine off. I bought the car on July 21st 2022. On July 26st 2022 I was driving it on a Jeep road and pulled over and stopped for 10-15 minutes, car/engine turned off. When I returned the car wouldn’t start. I tried to start it repeatedly. It appeared to be a low battery. I may have left the door ajar but don’t believe so. I did sit in the car a few minutes with the engine off. My phone was plugged in to the car and I used it for a few minutes. I possibly could have left the key fob in the car but don’t think so. About 15 minutes later, after exiting the vehicle, I got back in and it started. I researched online and found this has been a problem with Subaru Outbacks. Lawsuits have been filed. I called the dealership and talked to the salesman and he said he had no idea why my car hadn’t started. Which I find hard to believe. If this had happened a few miles further out in the desert and I was gone from the car longer and the battery completely failed it would have been a life threatening situation. It was a 100 degree day and phone reception was spotty. I’m 67 and had water but a 6 mile walk back to civilization wouldn’t have been easy. I’ve read that many Outback owners carry a jump-start device-battery. I’ll get one, they’re cheap. But still the dealerships and Subaru should inform/warn customers of this issue BEFORE they buy or leave the premises. I wouldn’t have bought the car if I knew. Subaru’s are marketed as outdoor friendly and this model, the Wilderness, supposedly designed just fit that. How many people are being stranded in dangerous situations? Leaving the hatchback open while camping as they unload the car engine off-dead battery. I’ve heardrumors online of a software fix

Multiple windshield cracks from small rocks on the highway. Crack has spread across the windshield. We have only owned the car 3 months.

I have only had this vehicle for 11 months and I’m about to have the windshield replaced for the second time. This poses a serious safety risk on any road and especially highways. If the crack spreads to the vehicle Eye Sight area then the function will shut off, causing further problems on the highway in regards to cruise control and emergency braking. The Outback vehicles are known for having weak windshields and the manufacturer has recalled some model years.

There is a defect in the windshield. I’ve replaced the windshield twice. The first time a rock hit it and it caused the entire windshield to crack. I got the windshield replaced and a week later it cracked again. I replaced it again and 30 minutes later it happened again. My father in law has an Outback as well with the same issue. I also have a colleague with the same exact model vehicle with the same issue. I researched online and there are many owners that have complained about the same thing. When I talked to the dealership where the car was purchased the salesman seemed to have heard about the issue before. The windshield repair shop also said that there are a lot of Subarus that come through the shop with the same issue. I’ve had rocks hit my windshields in past vehicles and I have never seen them crack and spiderweb in this way. It is obvious to me that there is a flaw in the design or manufacturing of these particular windshields.

Cracked windshield, brittle thin glass causes visibility issues!

No component failed or malfunction. It is working as designed but it is a serious safety concern that can not be addressed except by purposely bypassing the safety system or systems. For whatever reason Subaru added rear seat belt chime alarms to the rear seats. Three in total it appears. Driver, passenger, and center. The chimes will continue to grow louder until it blocks all radio and becomes a distraction. In theory this is not a bad idea. In practice it is a safety concern. Subaru markets their vehicles as being pet friendly. The issue is when I have my dog in the back seat the seat beat alarm continues to go of sporadically and she is not done growing yet. I don't use harness/restraints but even if I did there would be no way to keep her in the correct position to not make the adjacent seat chime. This is a major distraction while driving because I have to constantly take my eyes off the road and try to reposition her to stop the chime/alarm. It is also putting others at risk as I am not focused on driving. Problem confirmed by the dealer and Subaru (SOA) with no plan to fix except cut wires, buy seat belt buckles from Ebay to stick in holder, or clip seatbelts when not in use. Concern is this will cause passengers to not buckle up due to the hassle. Safety can't be an inconvenience or there is less chance it will be followed. No police have been involved. Dealer and SOA have confirmed it is a problem with no solution. Possible software update in the future. Not a failure but a design flaw.

We left the outback wilderness out Overnight under no trees or anything that may cause damage like that. Come outside in the morning, and bam, a 13 inch crack in a semi S shape with no visible chip from a rock. There is absolutely no reason there should be a crack, even if there was a small chip in the glass. That's the cause of poor craftsmanship and this deserves a lawsuit alone. Has Subaru of America learned nothing from what happened with the 2015 to 2016 outback and legacy models? What about their most recent lawsuit in 2019 that ranged for the 2017 to 2019 Foresters that also awarded the victim of poor windshields? Do we need to have another lawsuit? If that's the case so be it but I seriously hope the NHTSA kicks off a recall so there is no need for a lawsuit. I love Subaru, I seriously do but they haven't been doing so well with their windshields, their Infotainment systems, and engines.

Windshield crack. With just under 3000 miles on our 2022 Subaru Outback while driving home, my wife noticed a small crack on the windshield near the "Eye sight" cameras which I could not see from the driver side. By the time I could finally pull over and look at this it had grown to over a foot long or longer. Prior to owning this Subaru, we helped our Daughter with the purchase of her first Subaru, a 2020 Subaru Crosstek Hybrid. She has already had to have her windshield replaced due to a small chip which grew into a long unrepairable crack. Prior to owning a Subaru, I owned a 2007 Chevrolet Impala for over 14 years. Just before selling it this past year I had to replace the windshield on this car. Not sure what the cause of the crack was but I suspect it was vandalism. I'm reporting this as I've heard others having this problem as well and was concerned that maybe there was a problem with Subaru windshields.

SafeLite is Unable to calibrate vehicle EyeSight after non-OEM windshield replacement. Yes the vehicle is available for inspection upon request. The vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There have been two attempts to calibrate the vehicle EyeSight by SafeLite. The dealer says the EyeSight with a non-OEM windshield can not be properly calibrated. According to Subaru, the 2022 model requires that OEM glass be used for windshield replacements on models that are equipped with the EyeSight Advanced Driver Assistance System (ADAS). Lane detection works randomly, periodically there a warning beep showing a vehicle icon between two bars and the word "Off" . In addition to the alarms, the Vehicle Dynamics Control (VDC) keeps nudging the steering wheel causing the vehicle to swerve. None of the front safe driving features of the vehicle can be trusted. The steering nudging problem doesn't happen when the VDC is turned off. The VDC defaults to on. To safely drive the vehicle the VDC needs to be manually turned off each time the car is started. No the problem has not been confirmed by a dealer or independent service center. I assume the vehicle logs have a record of the warnings.

The gas pedal and brake pedal are not adjustable due to them being digitally programmed. The position of the brake is higher than the gas pedal, which causes stress on my knee, ankle, and hip joints and has caused me significant pain so I can't drive. The gas pedal needs to be pressed hard to get the car going, which has been causing me knee pain. I asked the Premier Subaru of Fremont, where I leased my Subaru Outback in May 2022, if they could tighten the brake pedal and adjust the gas pedal, but they said it was impossible. This is injuring my knee and causing me to have sciatica.

I have 2022 Subaru Outback Limited XT. The windshield cracked 7 days after purchase. Only have 200 miles on it. Drove at 60mph and suddenly saw a crack on the passenger side of the windshield. Didn't hear any pop sound. The crack was about 17 inch long spreading from the bottom edge passenger side to the center of the windshield. Took the car to the dealership and was told the windshield is not under warranty.

Windshield cracks from pressure from initial installation.

Driving and thought I heard slight cracking noises, couldn't figure out what it was. About 2 minutes later a huge crack about 18" spontaneously appeared from the passenger side of the windshield to nearly the middle of the windshield. No rocks or impact, just out of nowhere.

1. Front Windshield cracks easily instead of chipping. Appears to be under pressure in a strange way and it cracks then starts to delaminate. I had 2 windshields replaced within 30 days. Water also starts to enter the crack and it impacts the wiper blades when in use. 2. Center Info-Tainment system in underpowered to the degree that touch response is laggy to the degree to be dangerous. With all the climate controls, radio, gps, and other controls now on the touch screen this slowness is dangerous to the point that should warrant a recall. I've had a system update done and this did not fix the slow touch response. It appears to be underpowered hardware.

Plastic trim on my front driver side door is falling off. The plastic that is clipped and taped at the bottom of the door.

The glass sheet on the vehicle’s sunroof spontaneously exploded while I was driving on the freeway. Some broken shards fell onto myself and into the cabin as the interior pull cover was in the open position at the time of the explosion. Luckily no additional passengers were in the vehicle at the time of the incident. I was in shock as I heard and felt the explosion. As broken shards were falling onto me and into the cabin, I thought I was a victim of an intentional freeway shooting or an unlucky recipient of a stray bullet. After realizing I was unharmed, I immediately drove my car to a trusted Subaru dealership for further investigation of the damage. At the time, the dealership did not have the appropriate personal on site for an investigation, however a service associate took photos of the damage. The service associate also observed and noted the position of some glass remains still in tact on the sunroof frame - some broken edges were positioned at an outward angle in relation to the vehicle. This is an indication of an outward explosion rather than an impact from outside of the vehicle. I am currently waiting for the dealership’s response to have the car brought back in to complete the investigation w/ the appropriate personal.

I have the 2022 Subaru Outback Wilderness, which is supposed to have "Gorilla Glass" for the windshield (which looks like two windshields sandwiched together), but only the outer glass was cracked. The windshield developed a cracked starting from the mid-height passenger side edge, and continued towards the driver side, stopping just prior to the middle of the windshield and then looping under. The vehicle was parked, and when I got in the vehicle the following morning I noticed the crack. I looked closely for an impact point, and there were none. I took pictures and video of the windshield. I contacted Subaru (Pembroke Pines, FL) and they said they had not heard of any issues and told me to reach out to my insurance company, which I did and they directed me to safelite AutoGlass in Miami (2757 SW 8 Street, Miami, FL. 33135) to have the windshield and safety "eyesight" recalibrated. The technician was not able to see any impact point as well. The windshield was replaced with a factory windshield "Gorilla Glass" type and the safety feathers were calibrated.

On 7/7/2022 I was traveling the Blue Ridge parkway and heard a pop sound and saw about 5 inch windshield crack from edge of my Driver A-post frame traveling horizontally toward the center of the vehicle. I did not see anything hit the windshield. By the time I got to a rest stop the crack continued to travel across toward the center of the vehicle. I saw no evidence of impact at the edge of windshield or along crack. I had to lower my seat so as to see below the crack because the sun on the windshield was causing a bright glare spot from light refraction. When I got to Lynchburg I called the closest Subaru dealership. They stated they that something must have hit it and if they had to order a replacement it would be several days and suggested I call my insurance company and a. Auto glass repair company. I then called Subaru customer service which provided me a claim number and stated they would get back to me in 24 to 48 hours. I stayed overnight in Lynchburg but they haven’t got back to me. I am waiting for someone to come inspect it or tell me where to take for inspection.

Drive to visit family, no rock chips, no accidents; pulled in about 7pm. Next morning Woke up at 0600 to a severe crack in the windshield.

Within 2000 miles the windshield stressed fractured from the passenger side edge and then progressed inwards in multiple directions. There was no impact. The dealer (Balise Subaru-Warwick RI) called me a liar about an impact and gave me nothing but lip service about Subaru of America possibly performing a "good will" replacement. The crack is large enough to place a credit card into. Never before have I seen a crack that wide. Safety glass usually hairline cracks. A glass replacement company told me Subaru is using unreasonable thin glass to lighten the cars to make the MPG numbers. But at the risk of safety to drivers?? I think windshields are pretty important to not mess around with. Minimum thickness should be a standard.