2025 Subaru Outback Complaint Log

1.) Eyesight constantly turns off on a whim. No reason or rhyme to it but just turns off. Meaning none of my "safety" systems (lane departure, crash avoidance, emergency braking, lane keeping assistance, collision warnings, collision braking) are functioning. Then it turns on when it decides it wants to turns back on after awhile but will happen in the middle of a 30+mile drive. When has this happened? Intermittently since I've purchased the car 11/23/2024. It's happened at least a dozen or more times. Dealership says nothing is wrong with car and they cannot replicate issue. This is just one of many issues with the new Subaru. Others are auto start stop does not function as it should per the User Manual. 12/4/2024 Passenger outside mirror does not defrost as stated it should in User Manual. 12/4/2024 Mileage for the Wilderness edition rarely hits minimum estimated MPG. constant

small chip / crack in windshield on driver side view

The contact owns a 2025 Subaru Outback. The contact stated that while driving at various speeds, the "Door and Window Open" message was displayed. The information screen indicated that the driver monitoring system and EyeSight were disabled. While driving, the low tire message was displayed. The contact attempted to inflate the tire. A good Samaritan attempted to assist with the tire. The contact was able to continue driving to the destination. The contact stated that the App failed to provide the notifications. The vehicle was taken to the local dealer, who was unable to duplicate the failure. There were no fault codes retrieved. The dealer disabled the system. The dealer then informed the contact that the tire needed to be replaced; however, it was determined that the tire was okay as-is. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 1,999.

There are a couple of issues. 1. The car keeps applying the brakes at lower and higher speeds even though there is literally nothing in front. This is both annoying and risky, especially at higher speeds happening at the interstates. When I asked at the dealership, they said the car is not equipped to do something like this. But that does not mean this is not happening. At lower speeds, it feels like massive pressure forced on the stomach. 2. The lane departure warning system is subpar at best. It cannot comprehend the real-world lane markers- if modified, and is constantly forcing to go through the work areas and seemingly trying to make a collision. If I were not aware and attentive, I would have crashed to the barriers on the highway. 3. The Rear Cross Traffic Warning system does not seem to capture the presence of cross traffic unless it is directly behind in most cases, specifically if the vehicle is coming from the right side of the vehicle. It is not helpful at all.

Three primary issues of major concern on this vehicle: 1. Phantom emergency - braking at random, both low and high speeds. The most dangerous of the three. 2. Lane keep assist - unaware or unable to compensate for real driving conditions, construction areas, pedestrians walking a dog, heavy machinery on a semi-truck as examples. 3. Infotainment blinding - A large, HIGH GLOSS screen at a 45-degree angle, placing it in the direct reflective angle of three windows: Sunroof, passenger front, passenger rear. Absolutely blinding even with sunglasses on during the right time of day. The Sunroof can be pulled closed with a shade but the other two will still cause complete blinding. How was your safety or the safety of others put at risk? 1. Emergency braking at slow speeds is annoying for sure, but it has also occurred at 65MPH and almost caused an accident had the nice lady behind not forced herself off the road to compensate. It braked for no reason (Rain? Splash? Not sure) and nearly caused an entire row of cars to crash into me. 2. Lane keep is highly problematic because it simply doesn’t know really what it’s doing or aware of surroundings. Per the above, examples had I NOT intervened: it would have happily crashed me into concrete following the wrong lines in construction areas, run a woman’s dog over as we tried to cross the lines to give passing space. 3. The screen is set up so that it is directly in line to reflect the sun at different points in the day. When I say blinding, I mean REALLY blinding (It’s the SUN after all). You lose visibility on the road and become a danger to yourself and others. We carry a towel to toss over it during certain points in the day, it’s that bad. I have more detailed information, but the character limit is low on this form. Contact me if you want more.