2021 Tesla Model 3 Complaint Log

You guys have ruined auto pilot and made it less safe. Quit trying to get a promotion or recognition by going after Tesla. My model 3 was the safest car to drive hands down. I've had 17 different cars in the last 20 years, Tesla's are like anything else I've ever driven. The problem you caused by forcing stricter safety for autopilot, actually makes it way less safe. Before it assisted on highways so I could briefly do things like change temperature, music, or navigation without accidently running off the road or colliding with another vehicle. Now it's so sensitive with warnings to pay attention, it's actually a distraction. Look at my speed, warning to pay attention. Check my surroundings in mirror, warning. Change temperature, warning. It's to the point where it's distracting me more then anything I would do in a traditional car. Seriously, NHTSA can go [XXX] itself. Someone in the government always trying to make a name for themselves acting like a savior for the people. Why don't you make yourself useful and go after those [XXX] traditional company's like Ford. Ford always rolls out vehicles with serious safety defects, but weigh the cost of recalls/lawsuits against profit. Ford shouldn't be allowed to sell vehicles in the US, yet you go after Tesla, who in my opinion makes the safest car ever created. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am encountering a serious problem with FSD 2023.44.30.8 06f534d46010. When navigating to a destination the vehicle will drive in a clearly identified bus turn off stop on the right side of the right driving lane. It then abruptly stops and is unsure what to do. The vehicle should not navigate to a bus turnoff stop. The vehicle repeatedly does this at not one but numerous bus turnoff stops in my area. The abrupt turnoff and stop is a hazard.

The cruse control is unable to keep its speed and sometimes the vehicule breaks suddently on the highway, especially when the road is wet. The cameras are obstructed by mist or other dirt and the system does not work properly. Related to this problem, the wipers are dangerous to operate. When the cruse control is engaged, then the wipers are forced to automatic mode, which does not work properly. It could start to swipe the dirty mist and actually reduce visibility. Operating the wipers with the touch screen is a hazard, forcing the driver to leave the eyes from the road. I contacted Tesla about these problems last year and the company did nothing. Even worst, on their new cars they removed the stalks completely, which is a non sens. The NHTSA has to intervene.

Heat failed a second time in a few days. There was no heat in -7 temperature for 60 miles until I could get it to a supercharger. The car was at 60% charge when heat failed.

Complete computer failure leaving cars safety systems not working. Had to pay 3000$ for a new computer for a new car. Did not have car for three weeks. No systems would work.

Heating failed in -10 temperature for approx 40 miles. Window became ice covered and would not clear. Interior of car was 33 degrees and heat came back on when plugged into charger.

The recall you required has made my Tesla car far less safe to drive. I am an attentive driver and had grown accustomed to using Tesla autopilot to help me drive more safety to and from work. Without it I feel that I drive more aggressively and less safe. You should consider supporting Tesla in it's efforts to improve safety through technology

Autopilot feature is now unstable as I get constant nags if I look away for a few seconds to check my surroundings or check my navigation.i have been locked out of the feature multiple times over the past week forcing me to make navigation changes while manually driving.

The latest software update version: 2023.44.30.5.1 08a3a7856854 Is too stringent with having to keep eyes on the road that looking in the mirror causes it to beep. Also having to touch the steering wheel constantly is dangerous because if you move with slightly too much force, it disengages autopilot. I only use the autopilot feature on the freeway and I have never had an issue until this update, which I believe was made to make the system safer. In my view it is now much less safe since I’m not able to check my mirrors and ultimately I think it makes the autopilot feature useless. (I will not be using it) this is also less safe, in my view. Because before I would watch the road as the car steered, ready to take over, so it was like having redundant safety (human + machine). Now I’m back to just human safety.

After the latest update the Tesla autopilot feature is very unsafe to use. The screen constantly pings and nags the driver to pay attention drawing my attention away from the road. The system has become so sensitive that adjusting the AC down a degree causes the warning to pop up which distracts the driver and in my opinion is significantly less safe than the older version. The warnings are too sensitive and the noise/warnings flashing are significantly more distracting

When autopilot is engaged, car unexpectedly brakes with no obstacle in front of car. Some called it “phantom braking”.

Back up camera not functioning.

Automatic Trunk (Lift Gate) Guillotine Problem: The convenience of the trunk (lift gate) is a helpful feature to the driver and/or passengers of the vehicle, but this feature can be deadly at the wrong place and wrong time, for example: The driver/passenger presses the open/close trunk (lift gate) and a child’s hand, head, and/or body part is against/leaning/underneath/over that opening while the child is blocking/obstructing the opening/closing which can cause injury and/or death. That child’s body part can be crushed/trapped in between the closing/opening between the truck (lift gate) vehicle frame, for example: While a young child spontaneously darts in/around the vehicle during the opening/closing of the trunk (lift gate) and looks/sees/wants an item and instinctively runs to and grabs the item not knowing or forgetting about the opening/closing of the trunk (lift gate) and at that moment the trunk (lift gate) strikes and/or traps the child’s extremities causing injury, amputation, and/or death. * There should be an audible noise and sensors notifying the vehicle occupants about the opening/closing of the trunk/door/lift gate and 2 detection sensors. Audible Noise - A beeping noise or gentle soft song during the opening/closing of the trunk (lift gate). * Trunk (lift Gate) Opening/Closing Motor and Motion Detection Sensor. Trunk (lift Gate) motion motor freeze and stop - If there is an opening/closing abnormality the trunk (lift gate) would immediately freeze operation until the button is pressed to open/close. * Trunk (lift Gate) Opening/Closing Sensor. Trunk (lift Gate) that would make sure the trunk (lift gate) is completely open and/or completely closed.

concerns about the latest software update for the Tesla Model 3’s autopilot system, which, in my view, significantly compromises safety. As a Model 3 owner for over two years, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagements. I have found myself struggling to maintain the system’s activation, inadvertently causing the vehicle to exit autopilot mode multiple times. This issue goes beyond mere inconvenience; it actively detracts from driving safety. The need for constant and sometimes aggressive adjustments to satisfy the system’s requirements is distracting and can lead to erratic vehicle behavior. The irony is stark: a system designed to enhance driving safety and ease is now a source of potential danger and stress. The unpredictability and over-sensitivity of the updated system could lead to dangerous situations, especially on highways or in heavy traffic, where sudden disengagement of the autopilot can be particularly risky. As a driver, I now find myself more focused on keeping the autopilot engaged than on the actual driving conditions and surroundings, which is surely contrary to the feature’s intended purpose. I urge the NHTSA to investigate this issue as a matter of urgency. The balance between ensuring driver engagement and maintaining the operational safety and rel

Ever since Tesla pushed a software update to my vehicle on or around 12/20/23, the vehicle screen crashes and reboots every time I enter enter my vehicle. The software version is 2023.44.30.5.1. The vehicles systems; backup cameras, parking sensors, etc. are in operable for approximately 2 minutes during the reboot process rendering the vehicle unsafe to operate. I have reported this issue to Tesla on multiple occasions with no resolution offered other than a note that this is “considered” normal with the current software version. I was pushed software update 2023.44.30.8 on 1/8/24 and the issue persists. I have scheduled a service center appointment for 1/29/24.

Problem: As the vehicle is driven and the Adaptive Cruise Control, AutoSteer, FSD, …. is activated. As the system detects an unexpected outside event, the vehicle would slow down for a few seconds, then it would continue driving and re-accelerate to about the same speed that it was before and/or to the maximum set speed. Opinion: This is can be dangerous if the driver is not observant, alert, and does not control the vehicle which can be dangerous and cause death, destruction, and/or damage to the driver, passengers, pedestrians, vehicle, surrounding vehicles, fixed objects, etc. Possible Solution: As the vehicle is driven and the Adaptive Cruise Control, AutoSteer, FSD, …. is activated. Once the system detects an unexpected outside event the system should: * Temporarily Disable Adaptive Cruise Control, AutoSteer, FSD, …. * Interior Cabin LCD would flash Yellow/Orange and beep quickly 3 times in a row - Showing a message on the screen “For the safety of you and others _____ (Adaptive Cruise Control, AutoSteer, FSD, …. ) has been temporarily disabled due to an unexpected outside event. Please re-enable ____ (Adaptive Cruise Control, AutoSteer, FSD, …. ) when it is safe.” Possible Solution Reason: * Temporarily Disabling Adaptive Cruise Control, AutoSteer, FSD, …. disables the drivers dependence on the system, slows the vehicle, and forces the driver to take control of the vehicle, situation, and avoid the unexpected outside event. * Alerting/notifying the driver alerts the driver to a dangerous unexpected outside event that the driver needs to assess and know the best course of action.

FSD Computer module (AP3 module) when starting to fail causes all active safety systems to top functioning, including but not limited to Lane Assistance, Automatic Emergency Breaking, Adaptive Cruise Control, Lane Departure Warning, Lane Keeping Assistance, Blind Spot Warning, Pre-collision systems, etc. This is due to the ECU that processes the video feeds from the cameras needed for these function begins to fail, and is not surprising. What is surprising is there are absolutely zero customer or service facing alerts for this issue. Customers simply are unable to manually activate some features, vehicle display has difficulty recognizing objects and lane markings, and the service menu (meant for vehicle service/repair) shows part of the ECU as critical in diagnostics, but does not provide an alert. I can only guess that as previously only half of the module was used at a time, with the second half being for redundancy incase of a failure on one part of the unit, still allowing for full functionality. However, in newer versions of the vehicles software both halfs of the module are used simultaneously to increase processing power, thus eliminating redundancy. It is possible that due to the past redundancy that a failure of one half of the unit was not considered a cause for alarm (though I would have hoped a failing component would have caused an alert, unless the companies hope was that one half would work long enough on its own until it no longer needed to be covered under warranty). However, given both processors and now being actively used there should definitely be alerts and warnings. In addition to losing the convenience of several of these systems there is also a negative safety aspect of systems such as accident avoidance, pre-collision seatbelt tensioning, and others may not work in a pending collision (not that I have seen these systems function properly in past collisions when the module was fully working).

My car computer touchscreen has been rebooting with every entry since/start since software update 2023.44.30.5.1. in mid December, 2023. Software update 2023.44.30.8 did not resolve the issue. During the reboot process I am able to move my vehicle but the safety systems (parking sensors, back-up camera, wipers, etc) are inoperable for up 3 minutes during the reboot process. I have reported the issue to Tesla and brought my vehicle in for service 1/29/24. The service center claims that reboot issue is due to a software bug and is a “known characteristic” with this release. They also claim that the lack of the ability to use cameras/sensors while operating the vehicle is convenience related, not safety. Tesla can give me no ETA on when I can expect a software update to remedy the issue which has been outstanding for 5 weeks now.

The contact owned a 2021 Tesla Model 3. The contact stated that after reversing out of a parking space, then shifting to the drive position and lightly pressing the accelerator pedal the vehicle suddenly experienced unintended acceleration and drove forward at a very high rate of speed. The vehicle drove across a street and crashed into a building. During the crash, the driver sustained an upper torso and neck injury and was transported to the hospital. One person inside the building was also injured during the incident. No further information was available. The vehicle was destroyed and towed away. A police report was taken at the scene. The manufacturer was notified of the incident. The failure mileage was 12,400.

While using adaptive cruise control, at highway speeds, there was aggressive, automatic braking when there was no vehicle in front of me. It happened about half a dozen times on a three-day trip from Indiana to Florida. Luckily, in each case there was no vehicle directly behind me.

The contact owns a 2021 Tesla Model 3. The contact stated that while attempting to park at 5 MPH, the brake pedal was depressed however the vehicle accelerated independently. As a result, the contact crashed into the two parked vehicles on the side of the parking space she was attempting to park. No air bags were deployed. One parked vehicle had an occupant and the other was unoccupied. There were no injuries or medical attention required. A police report was filed. The manufacturer was made aware of the failure and the vehicle was taken to an unknown dealer where it was unable to be diagnosed due to no available appointment. The dealer then suggested the vehicle be towed to the contact's residence where it currently remains in the garage. Tesla informed the contact that the brake system would not be inspected until she repaired the crash cosmetic damage to the vehicle. The approximate failure mileage was 33,000.

The car's autopilot suddenly causes it to slow down without any apparent reason. There are no cars in front of me, and the speed limit hasn't changed. This unexpected deceleration is dangerous because the cars behind me may try to avoid me during the slowdown, which could lead to an accident.

Car was charging in garage overnight when an interior dash electrical fire started. Fire burnt dash and smoke damaged the interior or car. Fire smoldered itself out, and car was considered a total loss. Collision center that picked up vehicle stated that they believed the fire started from an electrical charging fault at the harness in the dash.

Driver assisst function for cruise control/autosteer failed/malfunctioned. Applied Emergency braking systems while autosteer/driver control active. Multiple times on freeway. OTA software Updates require additional data downloading and are not required to install. Never received update and safety issues resolved via OTA are already being exposed and they are not allowed to do anything to prevent any damage or loss to the vehicle. Wifi at all government EV charging stations is a basic requirement.

While drive after dark on a four-lane city road with no breakdown lane my vehicle alerted me of a problem and I should slow down. About five second later the car came to a stop and placed itself in park in the right-hand lane with traffic coming up behind me at 50 MPH. I was unable to locate the emergency flasher so I turned on the turn signal (I later found out the emergency flasher was located on the ceiling with white marking which were not visible in the dark). With the right turn blinker on I attempted to exit the vehicle but when I did, the turn signal turned off. This left me with a choice to leave a dark vehicle in the right-hand lane with moderate traffic or sit inside keeping the lights and signals on. No accident resulted but this was a very dangerous situation. The failure was a power converter which led to the disabling of both the front and rear drive motors. I was also unable to put the car in neutral and move it as far right as possible. I would have expected this type of failure to at least turn on the emergency flashers and give the driver the option of placing the car in neutral so it could be moved off the road. When i bought the car I specifically ordered the one with front an rear drive motors so failure of one would not completely shut down the vehicle. Seem like this power converter is a single point failure which leave the operator and other vehicles in a very dangerous situation.

I was driving to work that all of sudden heard warning sound and the monitor displayed the "Shutdown" sign as well. The car lost its power and came to complete stop in the middle of the street. Luckily there was no car near me. I was not able to drive the car and had to tow it to the dealership. According to mechanic “the rear drive unit has failed internally”. This was extremely scary and dangerous and may have caused a fatal accident. The problem has been fixed.

The car was in an accident on 10/5/2022 when the autosteer over corrected causing the vehicle to strike the median of the road. It was subsequently totalled.

The rear middle seatbelt has permanently locked and is unusable. It occurred after having the rear seats folded down and was observed when replacing the seat-backs to their normal position. Tesla has refused to repair due to vehicle being out of warranty despite the vehicle not having been involved in any collision.

The contact owns a 2021 Tesla Model 3. The contact stated while driving in the rain, there was an auto rain-sensing feature on the vehicle that was inoperable. The contact stated that the front windshield wipers did not automatically turn on while it was raining and that the auto rain-sensing feature worked intermittently. The contact stated that the manufacturer was made aware of the unreliability of the auto rain-sensing feature, but stated it was a Beta feature. The contact stated that the risk was that there was no physical control for the front windshield wipers causing a safety issue because the contact could not engage the wipers safely when driving as it was not readily accessible via the entertainment panel when the auto rain-sensing was inoperable. No warning light was illuminated. The vehicle was diagnosed, but not repaired because there was no fix. The manufacturer was made aware of the issue. The failure mileage was unknown.

Driving on I-5 North from Los Angeles to San Francisco with adaptive cruise control activated. Suddenly and without warning car activates emergency braking as if it sees an obstruction on the road but obviously road was clear of any obstructions. This happened 4 times then I finally decided to no longer use cruise control. This happened on a clear sunny day around noon time 9/8/23.

While the Traffic-Aware Cruise Control was engaged, my car abruptly tried to stop 8 times on the interstate while traveling at 80mph (the speed limit on the open stretch of road in central Utah). The weather was clear, no clouds, no wind, very light traffic, very good roads, no debris on the road, about 85 degrees, no shadows were cast on the road and during the day. I was on a 5 hour road trip. Out of the blue on at least 5 of the occasions, with a vehicle about a half mile or more ahead of me and no vehicle next to me my car abruptly braked - like emergency breaking - for no apparent reason. Two of the phantom braking occurrences happened when after passing a vehicle and I signaled and pulled back in to the right lane with at least a 3 second space, and my car emergency braked. This about caused an accident and thankfully it did not cause a road rage incident. Two of the times we were snacking once on vegetables when the car phantom braked and the bowl and vegetables went flying forward. Thankfully none of the times did I have my cup to my mouth as I would have gotten hot coffee on me and could have burned myself or have caused some destruction to my car. The passenger in my car safety was at great risk as well as everyone on the road near me. No warning that the car saw something or was going to emergency brake. My vehicle is available for inspection. I have not taken it to a dealer or elsewhere for replication nor has the vehicle or component(s) been inspected. There were never any warning lamps, messages or other symptoms of the problem prior to the failure. Also, the problem occurs 100% of the time I am at one particular place on a local freeway so it can be replicated. I do know that it will occur there so I plan for it. When I travel this road south bound there is never a problem but when I travel north bound 100% of the time my car will phantom brake regardless if it's day, night, clear or wet. Tesla needs another option for cruise control now!

Major phantom Braking at 70mph on interstate 5, 4 times the brakes slamed on as if yo had done an emergency stop from 70mph to 20mph fortunately we were not rear ended as I had my son and grandchildren in the car. The car was in cruise control on each occurrence I finally had to stop using it for fear of a major accident

I leased a Tesla Model 3 on [XXX] in Tampa, Florida On [XXX] the car went into Sudden Unintended Acceleration as I was coming out of a "Hold" at a Yield sign where I was at a complete stop waiting for traffic to fully clear for a right hand turn onto a two lane street. I was coming off of [XXX] onto [XXX] in St. Petersburg, Florida. As I started the turn, the Tesla tossed me onto the curb and along a pedestrian sidewalk at high speed. I tried to brake, but the car continued plowing towards a traffic sign that I avoided hitting by making a hard left to try to get back onto the street. Instead of returning me to the street and my lane, the Tesla threw me left across two lanes of traffic, over a grass divider, and into two lanes of oncoming traffic heading straight for a head on collision. At this point, the steering wheel went out, was completely unresponsive and just kept spinning around. The brake was still not responding. I kept spinning the wheel towards the right until at the last minute the car sped back onto the correct side of the road where I was abruptly and without any kind of a jolt, able to regain control of the car: the brake responded and the steering wheel stopped spinning. I then drove at a speed of about 20 miles an hour to the closest residential street. After stopping to gather my wits for about half an hour, I slowly drove home with the emergency lights on and parked it in the parking lot. The Tesla had damage to the front and undercarriage. The Tesla's steering wheel pulled to the right. I did not get into that Tesla again and demanded that they tow the car away and warn others that it is a death trap. They towed the car. I am never getting into any other Tesla again for as long as I live. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Tesla Model 3. The contact stated while driving approximately 35 MPH, the vehicle experienced phantom braking, causing the contact to lose control of the vehicle. The contact was driving in a rainstorm during the failure and stated that the vehicle had not hydroplaned nor had the accelerator pedal been released. The contact stated there was no warning light illuminated. The contact stated that the failure occurred another time during a rainstorm. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 74,000.

This accident involved a high speed collision on the 2nd floor of a parking garage at a hospital in a suburb of Houston, Tx. Both the driver and the passenger were killed. A question has arisen as to how the vehicle could have accelerated at such a high rate, in such a short period of time, especially inside a parking garage? When we found out NHSTA was re-opening, the Tesla sudden acceleration issue, we thought it important to include the facts of our accident. Sudden acceleration in this case, raises some concern, taking into account the facts and circumstances surrounding this accident. We have photos of the vehicle if needed.

My Tesla Model 3 Phantom Brakes when using Cruise Control, particularly in the morning when the road is clear, no cars or obstacles in front or behind me. The NHTSA KNOWS THIS IS A PROBLEM AND I HAVE PREVIOUSLY MADE THIS COMPLAINT. I contacted Tesla to no avail. They did nothing. WHY HASN'T THE NHTSA DONE ANYTHING ABOUT THIS ISSUE. THIS IS DANGEROUS AS AN ACCIDENT IS WAITING TO HAPPEN.

2021 Tesla Model 3 RWD; 21,000 miles I pulled into a parking spot creeping in like I am about to park the car. When I tapped on the break to stop the car, it suddenly accelerated forward. It jerked so quickly forward that the back of my head was pushed into the headrest like a whiplash. Luckily, there was not a car parked in front of me because I generally park away from other cars. I quickly hit the break and the car stopped. I am 100% positive I did not accidentally hit the gas pedal. If I did hit the gas petal, I would not have hit it hard enough to make the car jerk forward and accelerate like it did especially when in a slow creeping speed to come to a stop to park the car. In 36 yrs of driving I have not had one accident. This was quite a scary.

Wide gap on left back side of trunk whenever it’s closed shut. Opens and close fine but it’s not properly closed. Water gets in through the gap and gets in the trunk whenever it rains or I go to the car wash

I was driving home from work on a two-lane highway when my car suddenly (and without any warning) lost all driving power and shut down while there was still battery left on the vehicle (roughly 10%). I could no longer maneuver the vehicle due to lack of propulsion, so my car died in the middle of the road. It was towed directly to Tesla service center where diagnostics were supposedly run. Their conclusion was the car died due to insufficient charge (even though there was about 10% battery left at the time of the incident). About a week later, the same EXACT thing happened! The car lost all power and shut down mid-drive without any warning with about 7% remaining. Both times, I had my home address in the car GPS (so it knew the exact distance I was traveling) and it never indicated once that I needed to stop and charge the battery. Again, I had the car towed to the service center where they reached the same "conclusion" that the car died due to simply running out of battery. When I showed them proof (pictures and videos) that the car died with charge left on the battery, they did not investigate the issue further. They simply stuck to their original conclusion and no longer wanted to help remedy my defective battery. I have video and pictures proving that my car dies without warning (on multiple occasions) while there is still charge left on the battery, but Tesla refuses to fix/warranty my car (let alone try to investigate or replicate the issue). They tell me that my car is "operating as intended" and is safe to drive, all the while knowing it is definitely not safe to drive. I'm especially concerned due to the fact that I drive my two daughters in my car. They both are very young and use car seats. What happens in the event that I am driving on the interstate with them in the backseat and my car randomly dies without warning? There would be no way to safely remove them from the vehicle (let along myself) before being involved in a serious high-speed accident.

My 2021 Tesla Model 3 shuts/powers down WITHOUT warning while driving with a battery charge >0%. This unsafe event has occurred twice now! While the battery gauge displayed 10%, I was driving about 60mph when all of these warning messages appeared prompting me to pull over. As soon as these messages displayed, my car lost all propulsion and I was left stranded in the middle of the road. Both times I narrowly avoided being hit by other vehicles traveling at high speeds since my car died in the roadway. The car was towed to Tesla on both occasions, and they weren't concerned about my safety issue in the slightest. Instead, they said the battery just ran out; however my car displayed that I had about 6-10% charge remaining. So, if the battery were completely depleted (like Tesla says), then the meter should have displayed a 0% reading at the time of the breakdowns or, there is something defective with the battery/computer. Tesla service has refused to investigate the cause of the safety issue and, thus, refused to replace the EV battery (even though my car is still under the manufacturer's warranty). Electric vehicles should not die/run out of battery at 10% charge. However, my EV has done so TWICE! Tesla says that I just ran the car out of battery but has no response when I show them the pictures and video proving that the car died when there was, in fact, a decent amount of charge remaining on the vehicle (PLEASE SEE ATTACHED VIDEO AND PICTURES). If your phone died at 10%, then you would take it back to the manufacturer and demand that they fix the defective product. However, Tesla refuses to help fix my defective vehicle and just tells me that it is "operating as intended". EVs should not just lose all propulsion mid-drive. This creates an unsafe vehicle for me to drive, for my two young daughters in their car seats, and for other drivers who might hit me. I can provide other Tesla owners who have had a similar experience. Please force Tesla to take action!

I am getting less miles than advertised on full charge. Six months ago I was getting 185 miles on full charge now I get 156. The vehicle has a little over 5k miles and 2021. FSD does not work as advertised, fails to turn and it makes sudden turns and stops

I was driving west bound on I4 August 12th 2023 at 1236pm at mile marker 45-47. I was in the left hand lane with the cruise control set at 73 mph. all traffic was moving well. there was no car in front of me. there was a car passing me slowly on the right. there was a retaining wall to my left. My car for no reason changed the setting on my cruise control from 73 to 35mph. this caused my husband and I to be thrown forward and I had to jam on the gas to try to regain speed. This was the 4th time this happened and the second time I have reported to Tesla who insists that there is nothing wrong with the car. I am scared if someone is following me closely I will be rear-ended at a high rate of speed. They continue to quote information from the manual and in the invoices insinuating that any incident occurring from this would be my fault. This is a terrifying thing to happen when there is no reason for the car to slow for any reason.

While the car was parked in a parking lot, I get two notification stating “Sentry mode has turned off due to a sentry system error.” When I checked out the car, the car has completely failed to do any of the computer related task, leaving only the gear, AC, and Bluetooth was working. None of the cameras, GPS, sensors, brightness mode and many others were completely stuck. This continued until the next day. This happened without prior symptoms or warnings. I would have been in deep trouble if I have been driving at the time of the incident. When I took the car to the shop, tesla didn’t update the status for a week. After a week, Tesla told us that the Turbo A, Autopilot main processor chip failed. This caused the autopilot to go on loop. Therefore the whole motherboard needed to be replaced. This happened to a brand new purchased Tesla 2021 standard range. Which cost me $2404.00.

The driver's seat automatically adjusts when I get into the car. Normally this is a good thing, right? But when my wife and I both get in the car, and I'm going to drive, the car often assumes my wife is the driver and adjusts the seats to her settings as I'm getting into the car. This is a serious problem that has the potential to injure me. Since I'm tall, and my wife is short, the seat starts moving forward as I get in, and it starts to crush me. It's too hard to get back out, and I'm not always able to select my seat configuration quickly enough. If I happen to be carrying something as I get into the car, then that object usually is compressed between me and the steering wheel. There have been times where I didn't have my legs in fully, and they started to get crushed by the seat pushing them forward into the steering wheel. I've talked to Tesla about this several times. Tesla employees have told me that they hear about this problem regularly, but they don't have a way to fix it. And when I ask how to contact Tesla, they tell me use Twitter. I think Tesla's service department should have a method to communicate customer complaints directly. No one has given me any feedback indicating that they intend to do anything, even though they acknowledge that this is dangerous. I also wonder if it is possible that this might happen while I'm driving! For example, what would happen if the battery on my phone drained? The bluetooth connection would be lost. Would the car then pair to my wife's phone and readjust the seats? Of course, there is a simple fix. Instead of doing the automatic but stupid and dangerous adjustment, it should just ask for my confirmation. And never automatically go into a mode of "let's crush the driver"! I only want a computer to think for me if it's going to reason properly, in every situation, every time. Clearly Tesla didn't think this one through.

The vehicle was traveling in excess of 75 mph with only the autopilot system enabled. The vehicle brakes engaged by itself enough to squeal the tires and the rear end momentarily broke free from the pavement. I disengaged autopilot and drove for approximately 5 minutes. I reengaged autopilot and approximately 5 minutes later the brakes engaged again. I left autopilot disengaged for the remainder of the trip (~ 4 hrs) There were no other vehicles nearby but the breaking was severe enough that if another vehicle had been behind me, it could have caused a collision. The dealer acknowledges that this unintended breaking does occur on other vehicles. There was no warning that the vehicle would severely brake. The weather was clear with bright sun on route I25 south of Denver.

When performing a u-turn, at low speed, the steering wheel locked in position, only allowing the car to go straight. I was able to regain the ability to steer, after approximately 5 seconds. I didn't notice any alerts or warnings, as it was happening. It was in the middle of a busy intersection and I was fortunate I managed to regain control of the vehicle, in time. I have scheduled a service appointment with Tesla. the earliest available appointment is the 20th, in my area. I have since driven the vehicle, approximately 40 to 50 miles, without incident, but I am concerned that this might happen, again.

When cruise control is activated at highways speeds, vehicle sometimes brakes abruptly for no reason whatsoever. Issue is phantom braking. No other cars in sight, no changes in speed limits. Happened repeatedly on CA Hwy 46 between Interstate 5 and US 101 on 7/31/23 and 8/2/23. Similar instances observed on other highways, too.

My 2021 Tesla Model 3 is having MORE occurrences of phantom braking than ever before when I drive with the Tesla Autopilot/Full Self Driving system activated. I paid extra for Full Self Drive (FSD) and engage it mostly on highway driving. A recent software update from Tesla pops up a message on my screen any time I DIS-engage the FSD asking me "What Happened?" and offers me the chance to record a 10-second voice message regarding why I turned off the FSD. Yesterday, on 07/31/2023 between 12pm PST and 2pm PST I must have made at least five such recordings, each time for phantom braking suddenly jerking my car slower while I drove on major highways. In each case I was on a 55 mph highway (or faster). In all the cases, my lane was wide open with NO cars even remotely close to me. Sometimes there was oncoming traffic in the approaching lane of traffic, but not always. It certainly should not be braking due to oncoming cars in THEIR CORRECT LANE. Yet the car slowed down suddenly over and over again. This is a repeated problem, but I haven't had so many instances in one long drive. Yesterday I got fed up and resorted to driving without Autopilot for a large portion of my 150 mile trip home. Sudden braking - for no reason - substantially increases the risk of getting rear-ended by the car behind and frankly causes near-panic with people in the car itself.

“Phantom Braking”. Driving on the interstate approximately 75 mph using cruise control, auto steer, not auto pilot. Within a span of three hours today we experienced at least six episodes of the car emergency braking for apparently no reason. Immediately going from 75 to 40 mph. Thankfully no one was close behind us. We finally stopped using the cruise control. Now afraid to use it at all.

Just completed a 2week trip and the car attempted to stop on its own over 37 times (stopped counting) on the highway. 2times I had a semi within a block of my rear of the car. Since this occurrence is not anticipated it worries me that it's going to cause an accident. Reported to Tesla and it's days the feature is beta, I don't believe that for a second . This my 3td car with adaptive cruise control. I was not using the auto guidence feature.