2022 Tesla Model 3 Complaint Log

@ 1:36pm, while driving on US State Route 50, in IL, I had adaptative cruise control engaged, but autosteer unengaged. While a semi-truck was passing in the opposite incoming lane, the forward collision warning system falsely activated with warning chimes, and applied full braking. There is another vehicle that was following me, which had to take evasive maneuvers to avoid an accident. This was reported to Tesla Motors for which they responded that the vehicle log shows no hardware errors, and a software bug report need to be created when this happens. This happens daily, more than six to eight times a day, and is very dangerous.

Traffic aware cruise control is dangerous to use. Automatically slams on brakes on 2 lane roads with large vehicles in oncoming lane. Brakes at the top of any sort of hill, brakes for shadows of overpasses on the highway. System is dangerous and has caused several situations where I would have been rear ended on 2 lane roads and larger highways. Recent road trip had almost a dozen phantom braking events on a one hour drive on a straight 2 lane road during the day.

As widely reported by Tesla owners, I have also experienced issues with the TACC - traffic aware cruise control - feature of this vehicle. I have owned it for almost 2 weeks and in that time on both highways and city streets the 'cruise control' feature has initiated braking for no reason. The system is supposed to be 'traffic' aware however in these instances there was no vehicle in front of me in any position to cause a braking event. This type of erratic behavior could easily cause an accident (being rear ended). This is happening when the 'autopilot' feature is not engaged, but rather just using the only available cruise control feature the vehicle provides: TACC. It seems as though the software is interpreting shadows, changes in painted line/lane markings, or other environmental stimuli as 'traffic' and reacting, but that's just a guess. All I know is that it is very annoying at a minimum and potentially quite dangerous!

Dangerous or phantom braking of vehicle on two lane road at highway speed.

The heating system gave out on my 2022 TESLA Model 3 on the coldest day we've had here so far. -5F - Gave an error code on the screen VCFRONT_a447 - with message - Cabin climate control system requires service cabin heating / cooling limited or unavailable. - The problem has occurred to many people who have complained online in the facebook owners groups that I am a member of. Surprisingly the system is working again after it had some time to thaw out. It appears to be a design flaw with this heat pump system which should include a recall of sorts so that TESLA can retrofit some sort of heating or thawing element onto the valves that are icing over and preventing the HVAC system from working properly.

There are two problems with our new 2022 Model 3. 1) The car randomly "phantom brakes". I counted on Monday-- 5 times in roughly 50 miles including twice from 75 MPH to under 40 MPH with maximum braking. All events were on a wide open freeway in a rural area with very light traffic and no movement or vehicles that would possibly explain it. The phantom braking is so bad that the car isn't safe to drive. 2) ABS malfunctioned resulting in a very slow speed impact. A car stopped abruptly in front of me, I hit the brakes where ABS kicked in, the car also automatically braked, but the deceleration was no more than just lifting my foot of the throttle. The ABS was chattering audibly and pulsing through the brake pedal so the ABS was definitely triggered but it appears it was falsely sensing wheel lockup when there was none. If I had been able to just lock the tires up or modulate the brakes myself to prevent lockup, the accident would not have happened. For ref, I'm 52, I've been driving since I was 15, and I have roughly 1,500,000 miles of driving experience. I ride motorcycles and am also a commercial pilot. This is the first accident involving another car I've ever had (never been hit or hit anyone). Tesla has refused to provide the crash data recorder info stating that they are not required to do so in Texas. Based on a conversation in person with a Tesla technician, it appears this is a very new policy with Tesla. At the risk of being accusatory, there are very few reasons Tesla would refuse to provide this data and most if not all of those reasons are to prevent owners from getting data that shows the car malfunctioned. I do have the camera video showing the accident and you can see at 20-25 MPH, I was in full ABS roughly 3 seconds before impact. This was on a dry, clean roadway. I'd guess I should've stopped in 1-2 seconds easily and my 8,000 truck can stop much shorter than what the Tesla stopped in.

Traffic-aware cruise control unexpectedly decelerated and/or activated collision warnings and automatic braking approximately 20 times during a 300 mile, 5 hour drive. All incidents occurred on undivided highways and state roads. This unexpected braking reduces speed by 10 to 30 miles per hour on 60 mile per hour roads. This braking issue greatly increases risk of accident, specifically if another vehicle was following too closely. Braking events occur sporadically, usually attributed to large vehicles driving well within the opposite lane. Some events happened for no reason. Occurrence of unexpected braking is higher at night. This vehicle has been inspected by Tesla in the past due to this same issue and the cruise control and autopilot system was confirmed by technicians to by working properly. The ability to disable adaptive cruise control to standard “dumb” cruise control may solve this issue. This issue instills no confidence in Tesla’s so-called “full self-driving computer” and has me avoiding using these features for my safety, as well as other drivers’ safety. This vehicle is available for inspection upon request. Dashcam video is available on request.

Phantom braking is real. The car slams on brakes randomly while in cruise control. So much so that I will not use cruise control when another car is behind me.

Less than a month after I purchased my car, the whole diver's side headlight assembly stopped functioning, no blinker, no headlight, no running light. It's been over a month and Tesla keeps moving my service appointment to a later date. Tesla states it's a part issue, yet you continue to build cars with headlights ignoring current customers. I still have no working Headlight assembly.

Phantom braking issue. Usually occurs on two lane roads, sometimes there is a vehicle in the opposite lane, other times there is nothing in front of the vehicle in either lane. I have reported to Tesla, they say they’re aware but have no solution. I have kept a log of when it happens since the first time I reported it to Tesla and was told there is no solution. I commute 128 miles a day and the below log shows it happens on daily basis multiple times a day. 1/5/2022 5:32pm 1/5/2022 5:35pm (multiple times) cruise set at 65, speed got down to 45 1/5/2022 6:30pm 1/6/2023 5:59pm 1/6/2023 6:01 1/6/2022 6:33pm 1/6/2022 6:34pm 1/6/2022 6:37pm 1/10/2022 6:37am 1/10/2022 5:11pm 1/12/2021 7am 1/12/2022 5:49pm 1/12/2022 5:50pm 1/12/2022 5:53pm 1/12/2022 5:55pm 1/13/2022 6:13am 1/13/2022 6:15am 1/13/2022 6:16am 1/13/2022 6:18am 1/13/2022 6:21am 1/13/2022 6:09pm 55 to 38 1/13/2022 6:11 pm 55 to 44 1/13/2022 6:13 pm 55 to 46 1/13/2022 6:14 pm 55 to 42 1/18/2022 6:09 am 55 to 41 1/18/2022 5:39 pm 1/18/2022 5:43 pm 1/18/2022 5:44 would not resume speed on cruise control 1/18/2022 6:17 55 to 42 mph 1/18/2022 6:18 55 to 44 1/19/2022 6:14 55 to 37 1/19/2022 6:47am 70 to 32 1/20/2022 6:10am 55 to 47 x2 1/24/2022 7:32pm 70 to 53 1/26/2022 6:33am 1/26/2022 6:07pm 55 to 45 1/26/2022 6:06 55 to 48 1/26/2022 6:15 55 to 49 1/27/2022 6:48 55 to 47 1/27/2022 6:50 60 to 43

Sunday, January 2nd, on the way back from Vegas back to Sacramento, on the highway with Lane assist driving, the car suddenly braked going from 70+ miles to almost a complete halt. I was able to steer it into the oncoming lane to avoid the pick up truck from hitting us from behind. The braking system again slowed the car down significantly a few more times on this trip and wee have not used this feature since. Car was bought on December 26th and we are fairly new owners of a Tesla.

While traveling on a two lane highway while using Traffic Assist Cruise Control I have had several collision alarms and emergency braking situations that were severe enough to cause my unprepared wife to say that she could have gotten whiplash. Luckily there was no one following us closely enough to cause a rear end collision. I have notified Tesla and they said that since it is actually in beta that the system is working properly. With the software capabilities that Tesla has I feel that they should provide a workable basic cruise control that can be used.

While using cruise control, the car will very frequently hesitate and slows down a few miles per hour, but in addition, the car will suddenly, very forcefully try to stop. This happens more often after dark and with on-coming vehicles, especially trucks. There is no warning sound or chime as will happen if there is actually an obstacle. The vehicle simply tries to stop and I feel that I would have ended up into the windshield if not restrained. The touch pad also shows no warning notice as it does if there is an obstacle such as a car in the way. This has happened with other cars behind me, but not anymore as I no longer use cruise control, especially if there is any traffic at all. The vehicle has yet to be seen in any Tesla service center due to difficulty getting an appointment. On-line searches reveal that this is a problem for others as well. The vehicle has not been inspected by anyone else. This issue appeared very shortly after picking the care up on 12/31/21. I had a 2019 Tesla Model 3 which never did this.

Vehicle applies 100% braking sporadically when traveling at highway speeds on cruise control, causing loss of control and risk to vehicles behind it. It seems that the vehicle’s forward sensors mistakenly interpret an imminent collision and apply full braking force, without any potential collision risk present. This happens in all scenarios, single to multiple lane highways, dense traffic to no traffic. This is commonly referred to as “phantom braking”.

Car brakes randomly when using traffic aware cruise control. Dozens of events every hour of driving, some of which caused the car to brake to the point of losing traction.

When on adaptive cruise control, random and sometimes severe automatic braking incidents occur when no obstacles exist in front of the car. It is as if the car is getting confused as towards what is ahead, and frequently applies the brakes as if it was going to crash into something. This is always unexpected, and requires driver intervention to correct/override.

Using the cruise control frequently results in the autopilot system abruptly applying the brakes, risking a rear-end collision. This happens even when no car is in the lane in front of me. The cruise control is integrated with the autopilot system, which apparently is mistaking oncoming traffic with a car in my lane. The cruise control is integrated with autopilot and its traffic-awareness feature. The cruise control cannot be disconnected from autopilot, and the following distance feature cannot be turned off as with other makes of cars. I reported the issue to Tesla service and was told other drivers have reported the issue, yet the issue has not been brought to the attention of all Model 3 owners.

Three incidents within 5 minutes of what Tesla owners call "phantom braking" whenever the car has cruise control on. For no predictable reason and no warning the car brakes suddenly and forcefully - could be shadows, reflected lights, oncoming traffic, who knows. It is a scary phenomenon and caused me to get in very dangerous situations - almost got rear ended at 60 mph. This is after owning the car for only 10 days. Called Tesla and they had no answer except to say that the car "will learn."

The cruise control and 'autopilot' features will panic brake when oncoming traffic passes car. It is more common on two lane highways. There are no overrides and the issue occurs in all modes of cruise control. Through research on forums, this is an issue with all Tesla vehicles model year 2017+ The car brakes hard, enough to lock passenger seatbelts. Sudden hard braking with no reason can cause a rear end collision or loss of traction in inclement weather. I have notified the manufacturer of the issue, their suggestion is to recalibrate the cameras and reset the on board computer. Neither has solved the issue No warning lamps, no symptoms.

Phantom breaking issues..very dangerous

My mother was driving my brand new 2022 M3P from Garfield, AR, to S. Coffeyville, KS, on a two lane highway when we experienced a major AEB event while in cruise control (if not w/ autosteer engaged). On the way there and back to Garfield, we must have experienced 5-10 AEB events where the traffic aware cruise control thought that the hard shadows from trucks were actually objects in our lane. This is a horrible and dangerous design flaw. Why are we not allowed to go back to dumb cruise control like we used to have where it doesn't cause an accident risk due to the possibility of a rear impact from another vehicle? In one of these events there was a truck behind us, and my 70-year-old mother had no clue how to protect us from being rear ended. We desperately need an option to disable TACC at the very least. I don't care about what laws may be in place for these systems, until it is perfect, we should be allowed to have full control over our vehicle without unpredictable events occurring. Trying to teach a 70-year-old how to drive differently isn't a proper solution when they've driven vehicles their entire lives that let them do what they want. Demand that Tesla allow permanent disablement of these systems, not just turning off AEB every time you get in the car! And I'm not convinced that AEB is even related to TACC braking. Regardless, fix it!

The contact owns a 2022 Tesla Model 3. The contact stated that while driving approximately 60-70 MPH, the vehicle independently stopped without warning. Also, while driving approximately 80 MPH, the vehicle decelerated independently to 20 MPH abruptly. The contact stated there was an abnormal beeping alert prior to the failure. The vehicle was taken to the local dealer, where they informed him, they were waiting for a firmware update. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, Tesla (9140 E Independence Blvd, Matthews, NC 28105. The manufacturer was notified of the failure but no further assistance was provided. The approximate failure mileage was 7,826.

**Im well aware that Tesla's AutoPilot system is not autonomous** There is no 'dumb' cruise control option on Tesla Vehicles, only Traffic-aware-cruise-control (TACC). TACC is unusable, and quite frankly dangerous, on any single-lane divided road. Anytime a large vehicle, such as a semi or box truck, passes by in the opposite lane, my car abruptly and aggressively brakes while TACC is engaged. This poses a danger to myself and others behind me. Im filing this complaint in hopes that it will coerce Tesla to address this issue faster.

Driving on a two lane road with no other cars in front of or behind me the car would randomly brake at different levels and in the most recent incidence slammed on the brakes. This issue is noted by many other drives online as Phantom Braking and Tesla will not repair it as they claim it is a software related issue but not deemed as dangerous or a real issue to be concerned with. Tesla will not service the vehicle and closed my tickets without further response.

While driving on freeway at 75mph the car for unknown reasons applied braking and steering and brought the car down to 45mph before I could disengage the autopilot function. This has happened multiple times with just cruise control and both cruise control/steering. All instances happened for unknown reasons, sometimes on a 2 lane highway or multiple lane freeway with nobody around except behind me. I had a very difficult time controlling the car when this happens and the vehicle behind me had to slam on their brakes and swerve around me. This is a very scary and extremely dangerous issue. Issue has been reported to Tesla and awaiting fix.

Driving on two lane road with oncoming semi truck traffic causes adaptive cruise control to abruptly apply brakes. As this has happened numerous times, I called Tesla who advised me to not use adaptive cruise control. I do most of my driving on two lane roads over long distances to shop or see a doctor, etc. Not having ANY cruise control is better than causing an accident, but why cant Tesla program a simple non-adaptive cruise control?

I purchased from Tesla Motors, Inc. (“Tesla”) a Tesla Model 3, VIN: [XXX] (the “Defective Vehicle”) and took delivery of the vehicle on December 10, 2021, from the Loveland, Colorado, service center located at 1606 N. Lincoln Ave. (the “Service Center”). Since the day I took delivery of the Defective Vehicle in December 2021, the Defective Vehicle dangerously, suddenly, and repeatedly slams on the emergency brakes while I am driving on the two-lane roads that are my route to commute to work. This defect has existed and the Defective Vehicle has been unsafe and noncompliant with Tesla’ warranty since the day I took delivery of it. The defect substantially impairs the use and market value of the Defective Vehicle, as the Defective Vehicle is a danger to anyone who drives it. My daily commute is approximately 25 miles each way to and from my home, and, on average, the vehicle will slam on the brakes no less than fifteen times per commute. Often, the occurrence is much higher than fifteen times per commute. Vehicles following behind me have had to swerve to avoid the Defective Vehicle and my belongings fly into the dashboard. One morning, the emergency braking caused my vehicle to slip in the snow, and I was fearful I would hit an oncoming vehicle head on because of the unexpected emergency braking. This defect is severe and endangers my life and safety and the life and safety of any passengers. I have attempted several to have the vehicle repaired at the Service Center, but the Service Center has either refused or been unable to bring the Defective Vehicle in conformity with the warranty. I have asked repeatedly when the repairs will be made, but no one at the Service Center responds to me in the app and the Service Center unilaterally cancels and closes service appointments I attempt to make. I have notified Tesla that the vehicle is a Lemon under Colorado law. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

On at least five occasions since purchasing this car new on 12/07/21, the car, while on Autopilot (non-FSD), has suddenly and unexpectedly braked on clear roads. On each occasion, there were no vehicles in front of me nor any objects visible on or near the roadway. On two occasions, a car following me nearly collided with my car. All the incidents occurred AFTER camera calibration was completed. The car has 143 miles at this writing.

VERY AGGRESSIVE phantom braking on two lane highways and at night with oncoming headlights. Car will reduce speed by 30mph or more in seconds. This is a new car, a month old. Tesla says cruise is part of autopilot, but we turn autopilot off and just use cruise and it still does it very often. It is extremely unsafe. The internet is full of similar complaints. We need NHSTB to pressure Tesla to fix this. It is a major safety hazard.

Phantom Braking - Severe, very large number of instances since taking delivery of this auto in December 2021. Severe risk of rear-end collision should this occur when being followed closely. This occurs very often. On a 13 mile drive this morning, 2/19/2022, phantom braking occurred 12 times. The Tesla repair center repeatedly cancels an appointment made to address this issue, stating that 'it's normal for this to occur. Remember, autopilot is a Beta function'. The one time that I was able to have the vehicle seen by the repair center, this is what I was told. Warning chimes do sound. However, this extreme braking is unsafe, and could possibly result in loss of control if it occurs on slippery roads.

While using TACC on a 2 lane road the system mistook a vehicle approaching in the opposing lane as a threat and braked hard. This could have easily caused a collision had someone been following closely.

Forward collision avoidance system triggered 4 separate times in a 70 minute/60 mile drive on a stretch of highway and rural roads. The highway consists of 40 miles of divided and undivided highway, with up to 2 lanes per side. Occasionally, the undivided section has center turning lanes. Junctions and turnoffs are common. 3 incidents of forward collision detection automatic braking were triggered by semi trucks in the oncoming lanes on 1 lane per side undivided highway. The vehicle automatically applied the brakes, taking the vehicle from roughly 60mph to 30mph quickly during each instance. The trucks were not particularly close, nor were they appearing to leave their lane into mine. The 4th automatic braking incident occurred seemingly randomly on a rural, undivided 1 lane per side state road. All of these had the potential to cause an accident if I were being closely followed. All incidents occurred using the Autopilot cruise control feature. The auto steer lane keeping feature was activated for at least 1 of the 1st 3 events, but I do not recall which. In all of these instances, the vehicle did not perform any other evasive maneuvers. The 1st, 2nd, and 4th incidents were completely unexpected. The 3rd occurred during a particularly narrow, curvy section of undivided highway, which we were actively anticipating. Due to a configuration issue, the onboard dashcam was not functioning during these events and no video of these events was recorded. This vehicle is expected to go into the service center late December for this and other trim quality issues. Customer service indicated interest in these events and advised me to file bug reports when these occur. For issues with lane keeping, the autopilot auto steer feature regularly under-steered during most curves (narrow canyon driving) and often strayed closer to the lanes to the left of me than I would under my control.

- Cruise control and Autopilot are causing rapid and unneeded emergency braking. This issue essentially renders the car unable to reliably use basic cruise control capabilities - Unneeded braking can cause an unintended rear collision by someone following behind the vehicle, also raises blood pressure of drivers and passengers in the car when braking happens violently and unnecessarily. - Issue hasn't been reproduced. But others I've spoke with are experiencing this on the Tesla Model 3 - The vehicle hasn't been inspected by anyone. - There is no warning audibly or visibly in the car. However the problem seems to occur when the car can't determine if an oncoming car or other obstacle is in the actual lane of the direction of travel or not. My guess is that this has to do with the vision system that's tied into autosteer and cruise control

The contact owns a 2022 Tesla Model 3. The contact stated while driving approximately 55 MPH and using the automatic cruise control, the vehicle inadvertently slowed down with a larger vehicle approaching from the opposite lane. The contact stated no warning light was illuminated however, a warning alarm bell chimed and the vehicle decelerated to 20 MPH. The contact reported that after the larger vehicle went by, the vehicle resumed the pre-set cruising speed. The vehicle was not taken to the local dealer; however, several scheduled appointments with the techs at the dealer had been canceled. The vehicle was not repaired. The manufacturer had been informed of the failure and the contact was informed that the failure was a software issue known as Phantom Braking. The contact stated that the manufacturer recommended continued use of the cruise control in order to gather more data on the cause of the failure. The contact was concerned about the risk of a crash while using the feature. The failure mileage was approximately 200.

The contact leased a 2022 Tesla Model 3. The contact stated that the passenger’s and driver’s side windows failed to close completely. The contact stated that while driving at various speeds with the window rolled down and his hand outside the vehicle, the window inadvertently rolled up. There were no warning lights illuminated. The local dealer arrived at the residence, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 25,015.

The contact owns a 2022 Tesla Model 3. The contact stated that while driving at various speeds with the cruise control activated, the vehicle would independently brake with the Forward Collision Avoidance warning chime being audible. The contact stated that the failure would occur when oncoming large vehicles or as another vehicle in the opposite lane would drive past the vehicle. The contact called a service center where an appointment was made; however, the contact received an email that informed him that the appointment was cancelled. The contact was informed that an internal diagnostic was performed and that no defect was discovered. He was informed that over time the vehicle would adapt and improve its performance over time. The contact stated that the failure had persisted, and no improvement had been made. The vehicle had yet to be repaired. The failure mileage was 16. When travelling at 62mph with cruise control engaged, if a semi is oncoming in the other lane, the car will brake suddenly and slow by 30 plus mph in seconds.

Tesla Model 3 while using the “FSD” or auto pilot mode will do what’s called “phantom breaking” with its emergency breaking system. This is very scary and has almost caused more accidents than preventing them in my experience. Tesla had not addressed or fixed this issue even with their constant software updates. How is this FSD considered legal I wonder.