2016 Tesla Model X Complaint Log

If breaks you to change the entire head light at the cost of about 2500USD

I received a letter from Tesla indicating an "Important Safety Recall Notice". The letter indicated that the rear seat did not conform to Federal Motor Vehicle Safety Standard Nos. 207 and 210. The notice suggest that one should avoid sitting in the seat. The repair would only take 10 minutes. When I tried to make an appointment the service representative said 1) that it was NOT a recall, but a Service Notice, 2) since I was out of warranty I would have to pay over $500 for the repair.

On Tuesday September 13th 2022 morning around 10.55am EST, I had entered the Hindu temple of Florida premises driving my TESLA model X. I slowly progressed towards the parking spot and made a slow right turn to park the car. At that time the Tesla suddenly accelerated at full speed, took off like a rocket, jumped the curb, knocked down a sign post and jumped into the ditch which leads into a pond. The car veered to the right, jumped out of the ditch back toward the parking spots, hit two vehicles ( a Honda CRV and a Lexus) with a significant force and hit a tree with a big impact and finally stopped. Surprisingly airbags did not deploy. I was wearing the seat belt and was the only one inside the vehicle. Fortunately with gods grace I escaped with minimal injuries. I get nightmares every day since then thinking about how close to death I was. Had the gone gone straight into the pond, I could have drown to death inside the vehicle, had it gone in a different direction and hit those concrete walls of the temple, I could have been crushed. More significant was it did not run over any of the visitors who frequent thaw temple! This sudden unintended acceleration not only shocked me but also shocked several people who were witness to this crazy event. The CCTV footage I obtained shows the car going towards the parking spot and caught the initial acceleration and take off and the big thuds twice that ensue within a few seconds. I have heard Tesla cars were involved in certain freak accidents but never imagined that I could be part of one. I’m uploading a few photos, a video clip and a cctv footage clip for your review. I read reports that Tesla blamed these type of unintended acceleration on driver errors pressing the gas pedal! I’m in total disbelief how in the USA with so many safety standards and accountability, that this can continue to happen. ~ [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Obstacle detected error code. It shows this when trying to open rear falcon wing door. No obstacles or anything around. I’ve researched and it’s a very common problem with these cars and the door sensors.

On August 30, 2022 between 8:30 and 9:00 a.m. the driver of a 2016 Tesla X, was traveling at highway speeds in the number one lane. The fore link failed when the driver applied the vehicle’s brakes in response to a vehicle in front of her abruptly braking for a hazard ahead. A grinding noise came from the drivetrain and the vehicle rapidly slowed involuntarily. The driver was able to navigate across several lanes of traffic to the right shoulder. The vehicle remained inoperable at the side of the freeway until it was later towed to Tesla, Inc. for repair. The nature of the incident was reported to Tesla Inc. Tesla, Inc. diagnosed the issue and found front left fore link to be broken at the ball joint. The technician found additional damage to : (1) the coaxial cable that leads to the left rocker panel; (2) the front aero shield; (3) front left fender liner (missing); and (4) main harness. Later, damage was discovered to the A/C compressor. Notably, Tesla Inc. inspected the vehicle braking system twice in the two months preceding the incident. On June 28, 2022, Tesla Inc. replaced the front brake pads. On August 4, 2022, Tesla Inc. inspected the tire pressure and condition and did not recommend rotation. No warnings were displayed. Co-owner spoke with a service manager at Tesla Inc. regarding Service Bulletin 17-31-001, indicating that Model X vehicles built in 2016 may have been manufactured with front suspension fore links that may not meet Tesla strength specifications. Nevertheless, Tesla, Inc. refused to cover the repairs under the Drivetrain Warranty or goodwill. The co-owner later learned that the Office of Defects Investigation (ODI) of the National Highway Traffic Safety Administration (NHTSA) has opened Preliminary Evaluation (PE20-020) regarding this issue. Co-owner also requested that Tesla, Inc. replace the right fore link without charge. After Tesla Inc. refused to do so, co-owner paid for the replacement out of pocket.

It appears that the front air spring module fails pretty easily and causes increased stopping distance. On my vehicle, this failed at less than 38k miles (left), and at less than 50k miles (right). Both times it required full replacement of the "Air Spring Module". While I expect this to happen eventually, both of them occurred on a fairly low mileage vehicle.

The contact owns a 2016 Tesla Model X. The contact stated while opening the passenger’s side gull wing door for his daughter, the center spine applique detached inadvertently and struck the passenger’s side upper and rear glass window, causing the window to shatter. The contact's daughter who was near the vehicle did not sustain any injuries. The vehicle was taken to the local service center where it was diagnosed that the failure was associated with Tesla Technical Service Bulletin Number: SB-20-12-005, when the falcon wing door opened, the glass window pinched against the center spine causing the window to buckle and shatter. The service center informed the contact that he had to pay the repair fee out-of-pocket, they would not cover the cost of fixing as it was not deemed a safety issue. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,209.

The Model S and X has a recall for vehicles from 2015 to October 2016 builds. The recall is about the "parking break not released" when shifting to drive. My Model X is built in November 2016 and occasionally gets the warning of "parking break not released" from time to time. I would like to aware you guys and to please look into this issue that im facing. It may help if you guys over at NHTSA can look into what parking break Part numbers are installed on models earlier than my November 2016 built. Thanks!

I have my car in service right now for a recall that needed a replacement EMMC. On a service that was estimated for 2.5 hours have now gone on to 2 weeks. They also marked this recall service as complete within week 1 and tried returning the vehicle with errors pertaining to the emergency brake system, autopilot, sentry security system, and a list of other errors that came from the software not downloading properly and therefore, not installing the new EMMC correctly. Because this service was marked complete, I am no longer able to pull up with recall with my VIN # and I just wanted to document this to ensure this is fixed properly. I am now told By Tesla that I need to pay $1500 for a new infotainment system or $1600 for a new DAS system in order to address the recall issue. Looking back at my recall letter, there is a section that lists "If you believe that Tesla has failed or is unable to repair this defect without charge or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration" which I'm doing now. Please let me know if there's anything I can do to have this recall properly addressed. They are now attempting to revert the car back to the original aftermarket EMMC in order to return the car to me without addressing the recall.

When I went to back out of parking place, I head something rubbing and car shuddered. Discovered when turning right the behavior would manifest. Drove across parking lot to tire shop. Discovered that the control arm fork had broken. Needed to have towed to Tesla service, at my expense as I was "out of the service area." Discovered there is a service bulletin, but no recall on this part? I am forced to cover repair expense, when their bulletin acknowledges the part is not up to "Tesla standards." Service claimed it was a "wear part," which could be true for bushings and connectors, not a physical piece of metal that started to rub the inside of my tire. I am told that they cover this in China, not in the US? Also, they apparently have internal memos on how to deal with customers over the issue. Currently I have been without the vehicle since August 4, 2022 with a targeted release date now August 17. That date is a moving target, as it has changed 2 different times.

Under acceleration the Model X has significant front-end vibration. Had the half-shafts replaced 3 years ago but the problem persists.

The contact owns a 2016 Tesla Model-X. The contact stated while reversing, the contact noticed that the front driver’s side of the vehicle inadvertently lowered, and an abnormal sound was heard coming from the vehicle. The contact examined the vehicle and noticed that the front driver’s side wheel was resting on the inner wheel well liner. The vehicle was towed to the dealer and the contact was informed that the front driver’s and passenger’s side suspension fore-link needed to be replaced. The vehicle was repaired. The manufacturer was contacted and authorized the repair of the vehicle. The failure mileage was 42,000.

The air suspension system has failed multiple times and Tesla has been unable to correct with a permanent solution. I have read that this is a known issue with this make and model and wanted to report as it could be a large safety concern.

Car has 52000 miles. Car was parked OK. Upon returning to drive I noticed cracking sound and noticeable wobbling motion on right front wheel. Car was found to have broken right front ball joint and Tesla replaced all front parts left and right. Tesla said this was wear and tear and I disagreed and think it is a safety issue!

Vehicle has a rattling noise in front suspension when on uneven surfaces, causing concern for my and passenger safety.

Lower forelink cracked cleanly at the balljoint luckily I was going slow or could have lost control of the car. The break was clean and looks like it was just undersized for the weight. When I had it repaired at Tesla they replaced all 4 lower Fore arms 2 on each side even though nothing was wrong with the passenger front, which leads me to believe they also realize this is a saftey issue due to a substandard part.

On several the vehicle suddenly automatically brakes and warns there is an obstacle ahead when there is no such obstacle. Happens often on curved roads but also on straight always or even freeway with no vehicle or obstacle to be seen. Estimate it happens several times a month/a time or two a week.

The continued Tesla MCU problem. Got bad with system crashing and screens going blank, then finally got the Tesla eMCC memory fix and all was good the last year or so, then in the last several weeks. It occurred 4 times and I made a service appointment, tech cleared the drive and said all would be good. Two days later it occurred again. MCU crashed again Monday 30 May ~1202, started back up a couple minutes later then functional a minute after that.

Reversing my car into a parking spot at low speed, I heard a loud pop noise from front driver side and the steering became hard to turn. Attempting to turn the wheel and backing up so I am not in the way of other cars resulted in a grinding noise and popping noises. Drove the car forward so I am in an empty part of the parking lot. This lead to more loud popping noises and grinding sounds. Once I was in a safe area, noticed that the entire front driver side wheel was shifted backward and was not centered in the wheel well. While parked, I could move the driver side wheel back and forth with my hand without too much pressure. The same was not the case for the passenger side front wheel. Pictures added showing two extreme positions of the wheel in the wheel well.

The contact owns a 2015 Tesla Model-X. The contact stated while reversing out of the resident garage at approximately 2 MPH, the contact heard the driver's side front tire making a loud rubbing noise as if it had contact with the inside wheel well. The contact stopped the vehicle and examined the front tire and saw that the tire appeared to be off center and was touching the front wheel well. The contact stated no warning light was illuminated. The contact had called the dealer who arrived and drove the vehicle approximately five feet and diagnosed the failure as a fractured control arm. The vehicle was towed to a dealer however, the vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 11,800.

The lower A pillar on the driver side front wheel just shattered. I was driving 1 mph and hit nothing. Had this of happened anywhere else the car would have flipped. Tesla is also “forcing” me to replace the other side since these old parts are dangerous. This was the recall done in China. Part is the Fore Link Assembly

The contact owns a 2016 Tesla Model X. The contact stated that while driving at various speeds, there was an abnormal creaking sound coming from the front suspension of the vehicle. The cause of the failure was not yet diagnosed nor repaired. The contact indicated that the sound was caused by insufficient lubrication of the suspension ball joint and socket during manufacturing of the vehicle and the manufacturer was aware of the issue. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted. The failure mileage was 60,000.

Driving the vehicle in a parking lot and at low speed turning the wheel, heard a loud pop and the front drivers side wheel starting hitting the wheel well. No warning signs or lights came on. After looking under the car a control arm snapped, I am very surprised this could happen at normal use at low speeds. If I was at high speed it could have been extremely dangerous. The car was towed to the Tesla service center on Raleigh, NC where it is currently awaiting repair.

Problem Description: The entire instrument cluster and center console of my 2016 Tesla Model X are experiencing significant delamination due to leaking adhesive. The adhesive is seeping from the top edges and working down the sides of both the instrument cluster and the center console. I am in possession of the vehicle and all components are available for inspection upon request. Safety Risks: This delamination issue has rendered important vehicle status indicator lamps virtually illegible during normal daylight conditions due to excessive glare. This includes safety warning lamps and other critical vehicle status information. To view the information displayed, I am forced to either shade the console with my hands (which requires removing them from the steering wheel) or to move my head to a different position. Both of these actions necessitate a substantial amount of time with my eyes off the road, posing a significant and unnecessary safety risk to myself, my passengers, and other road users. Warning Signs: There were no initial warning signs or symptoms of this issue. The delamination and adhesive leakage began slowly over the past year and appear to be accelerating in severity. There are now visible drips of glue accumulating beneath both the instrument cluster and center console. Documentation: I have taken clear photos documenting the extent and severity of the delamination and adhesive leakage, which I will attach to this complaint. These photos provide evidence of the compromised visibility of vital vehicle indicators due to this issue. Severity and Frequency: The delamination is extensive, especially along the perimeter where the indicator lamps are displayed. This is not an isolated or temporary problem; it has been ongoing and is progressively worsening. The design or manufacturing process that led to this adhesive failure is severely impacting the functionality and safety of the vehicle's interface and controls.

Falcon doors missing from ui. While on highway going highway speed, piece of the roof flew off car.

The Dashboard screen and the center monitor screen are showing crack lines and liquid bubbles on the screens, resulting from exposure to climate heat (in phoenix,az).

Unexpectedly the cars steering has become very stiff to steer. I live in New York City and after researching on this topic I've found that other vehicles built before October 2016 have been affected and have a recall. I believe my vehicle is a late 2016 build but my Vin does not show up for the recall. Also here is the article I found... https://www.consumerreports.org/car-recalls-defects/tesla-recalls-model-x-for-steering-issue/

I was experiencing very loud noises from the suspension and/or steering while driving and turning. The tires were also wearing excessive and very unevenly. Within 500 miles, the tires went from 2/32nds to completely bald with no signs of tread at all and very chopped. I took the vehicle to Tesla for inspection. They came back with a repair order for $6,171 for suspension parts such as fore link assy for L and R, front suspension aft link, right rear upper link, air spring module L and R, sway bar link L and R and other misc repairs. I found that there were many complaints online for some of these components. Tesla offered no explanation why a garage kept vehicle with only 54k miles would have so many severe suspension issues and did not offer to cover any of the repairs even though the vehicle is just out of full warranty for time frame.

The car started giving error messages of systems failing one after another on the highway. It slowed down instantly as if someone pressed the brakes and I could not accelerate. Obviously I did not press the brakes. There were a lot of vehicles behind me and this could have easily caused an accident putting a lot of people at risk. I had to get off the highway asap and get the car towed. The error messages included charge port disabled, automatic emergency braking is disabled, power reduced, traction control disabled, stability control disabled, cruise control disabled, power reduced. Tesla diagnosed and confirmed this being an issue with the onboard charger being faulty and replaced that with charge port itself for a total of $3727.60. They refused to cover any part of this which I think should have been taken care of by the company.

Electronic parking brake error messages. 1. when powertrain is selected from park to drive, error message says, parking brake may not have fully disengaged. 2. other occasional times when powertrain is selected from drive to park, error message says, parking brake may not have engaged in each of the above cases, i can hear the parking brake servos engaging / disengaging but error messages are concerning telsa recommends replacing parking brake units, estimate is over $1300 for both rear wheels i also came across this NHTSA recall, my car was delivered 2016 dec, nto sure of the date of manufacture. both dates fall into the NHTSA recall recommendation. have sent this recall doc to tesla service as well, waiting for feedback https://static.nhtsa.gov/odi/rcl/2017/RCLRPT-17V260-5503.PDF

phantom braking on freeway. quick deceleration from approx 65mph to 40 mph for no reason causing vehicles behind me to reduce speed suddenly and swerve to prevent collision with my vehicle. Not reported to Tesla. I do not drive on freeway frequently but it does cause me concern when i do drive on freeway and engage cruise control/autopilot. Occurs with no warning.

The control arm joints of the Model X started to squeak under warranty. Under warranty, they "Reseal Area Around Both Front Upper Control Arm Ball Joints With Urethane (Model X)" which they knew didn't fix the problem from looking Tesla forum. It just masks the problem for another 1-2 years and when the car is out of warranty, they now offer a fix which is to replace the entire control arm joint which is around $1k per side. There is a known issue with Model X suspension. It looks like other models have had a recall for similar issues.

There was a recall to replace the center spine applique on Nov 16 2020. recall # 20V710000. I brought the Car in for replace on Feb 3, 2021. They refused to replace, saying it was safe to drive. I brought the car in for AC service on Dec14 and asked them to replace the Center spine applique due to a 6in long hair line cracked. Again then refused to replace. Now they ask me to pay 599.16 if they replace it. Please see 2 attached screenshots for your reference!

Rear spoiler is made of aluminum and is corroded. The roof leaks water

The media system has been a source of issues since day one. When they finally issued a recall this past summer I was relieved to see that finally the problems would be fixed. I was told of a long wait and put in que until they would be able to get to my car. They didn't have a time frame however my media system crashed so many times I was moved to the top of the list and the recall was completed. I thought that would be the end of my issues nope shortly after they completed the repair the issues started again. After several months of back and forth with Tesla they said that is wasn't a warranty issue and that I would need to have the dash and the large screen replaced and all the processing for $1200. The issue is that my media systems crashes and goes completely dark when driving. When that happens I lose numerous features while I am driving. Sometimes the system reboots itself while I am on the road. When it goes dark all my sensors stop working cruise control stops, auto pilot all warning sounds stop, rear camera, heating cooling any function controlled on the main screen does not work. However the lights still work but I can't control the operations. This does not occur frequently but when iit does it makes driving very dangerous and distracting. The other issue is the streaming on the radio often stops working or you need to continually divert your attention to get the media system back online. All these issues have been present since the I purchased my X. It's been the same with Tesla let's look at the logs and see what we can do. They say my car has had more issues than most but they have never resolved they problem. I really do not want to pay $1200 for a repair that I am leary if it will resolve the issue and disappointed in Tesla that it is their problem and need to take responsibility and repair iit at their expense. I really like my car and enjoy driving it I just want it work they way it was designed.

Driving in a residential area I was unable to complete a left hand turn (less than 10mph). I bumped the curb and ended up with the right tire knocked off of its suspension. Upon inspection one of the links was broken. The car came to an immediate stop and I could not steer it. In the drive leading up to the turn which I could not complete all left hand turns were difficult. Tesla offered no assistance since it was out of warranty and I was forced to have it towed to the nearest tesla certified body shop. The tires are completely inflated still- so even bumping the curb was not hard enough to damage the tires

My vehicle was being repaired by a collision repair shop to replace the front bumper and grill. When they finished the repair and were calibrating all the sensors, they discovered that the driver door would not latch consistently. When it did latch, during test drives by the collision employees it would fail while driving down the road and the door would open on the highway. They could not return the vehicle to me until the door issue was fixed. They attempted to fix it by replacing the door actuator once that part arrived from Tesla. That also did not fix the problem. After contacting Tesla they were told it is a known problem for which a retrofit latch kit is needed. Tesla would not repair the latch without payment for the kit parts and labor to install it as the car was out of warranty. The total bill was $820, including $310 for parts and $455 for labor. In my opinion this should be a required safety recall for the Model X as it allows the driver and passenger doors to open while the vehicle is underway. Note: As I was not driving I can not report the approximate speed. The mileage and date is an estimate as the vehicle was under the care of the collision repair shop when the incident occurred and was reported to me.

My car failed state inspection: "Ball Joint on Right Front Lower Control Arm has excessive play. Part# 1048951-00-B" This is the THIRD such part that need replacement since I have owned the vehicle (four+ years). The replacement solution was a different part, which was not compatible with the second existing Ball Joint (replaced in 2018, approximate) for the passenger side of the vehicle. Therefore, the second ball joint (which was functional) was replaced to facilitate alignment of the wheel. Therefore, I paid DOUBLE the cost to mitigate the issue. While waiting for repair service, at least two or possibly three other Tesla owners appeared for repair of the same type of issue. The concern is that the parts used in assembly were defective.

The contact owns a 2016 Tesla Model X. The contact stated while driving 65 MPH, the vehicle inadvertently began to stall. The warning message " Front Motor Disabled" appeared on the instrument panel. The contact veered to the side of the road. The contact was able to restart the vehicle however, the failure recurred several times while driving. The dealer was notified of the failure and arrived at the contact's residence to diagnose the vehicle. The dealer diagnosed that the motor had failed and advised the contact to take the vehicle to their location for repair. The vehicle was towed to the dealer who informed the contact that he would be responsible for the cost of the repair. The contact also stated that the steering wheel was making abnormal sounds while driving. The contact referenced NHTSA Campaign Number: 20V062000 (Steering). The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 95,000.

The contact owns a 2016 TESLA Model X. The contact’s wife stated while driving 15 MPH, she heard a sound coming from underneath the vehicle and the rear passenger’s wheel was bent outward from the subframe of the vehicle. The contact stated no warning light was illuminated. The vehicle was towed to the local dealer and it was diagnosed with needing the control arms to be replaced. The subframe assembly was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 77,900.

Front lower fore links. Catastrophic failure while navigating a parking lot. Was told this just happens and that they just break... This vehicle only has 14000 miles. It was not available for inspection, despite receiving recent service. There were no indications of any kind that this kind of failure could occur or might occur. The car would come to an abrupt stop and halt. I have a major concern that it could have caused serious injury at any kind of speed. Video link: https://drive.google.com/file/d/1L9kSAakQmkkFVts8TIaKvAedru3I7wgf/view?usp=drivesdk

All of the display in the front has started leaking with bubbles forming on center as well driver display. There was a recall for this issue that included 2016 model X but Tesla says that my vehicle was not included in the recall. I am not sure how did they selectively include or exclude cars from that recall.

I had my Tesla Model X MCU replaced per the recall. Prior to having the MCU replaced I had numerous (more than 20) episodes of the car just shutting down and losing all power and would not restart for anywhere from 3 to 20 minutes. Many times after the vehicle would restart the main control screen would remain black, there would be no access to any of the controls usually accessible there. Other times there would be no navigation, radio or HVAC available. When reporting these issues I was told to keep trying to reboot that it was a known software issue. When the recall was finally announced I checked frequently for appointments for a replacement chip which were not abundantly available. When I was finally able to get an appointment for the recall, the service center assured me that the replacement MCU would make things better but I also had the option to upgrade to a better chip for $2K but lose many options like FM and XM radio, which I use. Since the MCU replacement I have continued to have these same issues AND my phone will no longer pair with the vehicle to provide the hands free use I had previously. I have worked with Tesla to try to resolve these issues and I am told by their technicians that this is a known software issue that is happening to "older" Model S and Model X vehicles and there is no current projection as to when this will get resolved as it is on the back burner. My car is a 2016 with 40K miles! How is this OK? How is this not a safety issue? TODAY THE CAR WENT COMPLETELY DARK/DEAD WHILE I WAS DRIVING!!! Luckily I was driving in a parking deck and there was no resulting accident. I have called Tesla customer service and messaged the local service center to report these issues multiple times. Even the corporate customer service rep has difficulty reaching them directly. It is so sad to have such a nice vehicle with issues like this. We have talked about trading it in but ethically cannot fathom passing these known issues on to someone else.

I was leaving my gym parking lot, backing out of my parking space. I tried to turn my car and I heard a scraping noise, and the car was difficult to turn. I was able to make it the half a block to Tesla. (In the past I had this scraping noise/issue before and the car was serviced in Jan 2019 when a Tech rode with me to hear the scraping noise I was complaining about, and again in March 2021. At that time Tesla stated the issue was tire related and the tires were checked with no issues observed.) On July 30, 2021 my car was entered into service at Tesla Service Center- 6701 Amador Plaza Rd., Dublin, Ca. 94568 at 8:30am. I let Tesla know I was moving out of state August 8th, 2021. From 7/30- 8/16 Tesla would set a pickup date and then call me to push back the date . This happened several times. I had to rent a minivan out-of pocket in order to complete my drive from California to Colorado. Now on 8/18/21 my car is still in California, and I had to pay a shipping service to have my car shipped to me- out of my pocket. The issue with my 2016 Model X was broken left and right forelinks as stated on the service invoice. Tesla has stated that these parts were replaced. In researching this, I found that this was a problem with other vehicles of my particular year/model. There was no warning when this happened. I could easily have been driving with my family on a crowded freeway during our move, but I was thankfully in a parking lot. I have paid the Service invoice $878.10 out of pocket since my car is out of warranty. I feel Tesla knew about this problem. They failed to diagnose/fix this issue the 2 previous times I took it in. My car was under warranty the 1st time. My car is available for inspection to the NHTSA, and I am planning on having it inspected on it's arrival to Colorado next week.

The contact owns a 2016 Tesla Model X. The contact stated that while operating the vehicle, the front driver’s side door would not completely close or lock securely. The contact then received a message from the manufacturer’s APP, indicating that the vehicle was not locked securely. Also, a gel-like substance was leaking from the monitor display unit onto the monitor screen posing a visibility hazard while using the backup camera. The cause of the failure was not yet determined. The local service center and manufacturer were notified of the failure. The failure mileage was 31,570.

On July 13, 2021 at round 1951 hours, in broad day light at that time of Summer, The Tesla Model X , 75 D, was engaged in autopilot mode travelling westward at posted speed limit of 50 mph on a local highway road. The vehicle failed to slow down by using "ADAPTIVE CRUISE CONTROL" but went ahead and hit the parked Dooley Truck at Red light, causing crumpling of the front of Tesla and some dent in the vehicle that got hit by it. It failed to give enough 'FORWARD COLLISION WARNING" to apply brakes. It did not deploy "EMERGENCY BREAKING SYSTEM", to avoid the Collision. When the Forward Collision sound was heard, it was too late, and when the brake was applied, it disabled the whole Vehicle and collided and stopped. The Air bag was deployed, but with minor injuries to the Drivers. The front of Tesla was crumpled as designed, and also as there is no Engine but only a Bonnet in front, it easily collapsed on itself. An Investigation was done by Tesla, and they called to say that, Quote: " The Auto pilot feature was on, the vehicle was driving at 50 mph, that is the posted limit on that highway. They could not confirm whether the hands of the driver was on the steering or not? That means they say the hands of the driver may be on the steering wheel, but cannot confirm it? The brakes were applied by the driver 45 sec before the crash, which disabled the main battery of the vehicle and resulted in crash". There were no warning lamps, messages of other symptoms prior to failure, except a warning sound very close to crash". The vehicle was not drivable after the incident, and do not know if this feature was reproduced by independent service. Repeated request to give the above telephoned report from the Tesla Agent has not resulted in any such letter from them.

While driving slowly, making parking maneuvers, I heard a clunk sound from the right front wheel. Afterwards, sometimes when I turned right, I can hear screeching sounds. After bringing the vehicle to the Dublin, CA Tesla Service Center, the initial inspection revealed a broken control arm. Repairs call for the replacement of both right and left FORE control arms. The repair estimate is attached below.

While driving straight at about 30mph on the parkway, the connecting rods for the front left wheel suddenly failed. This caused a dangerous grinding of the front left wheel against the wheel well, damaging the tire and wheel well, while pulling dangerously to the left. The car was not drivable after the failure. The car had about 60,000 miles.

While backing into driveway at low speed (<5mph), I turned the wheel sharply and heard loud clunk from front end followed by large noise of dragging. Exited car to see that front drivers side suspension was broken and dragging on top of wheel rendering car undrivable. Could have resulted in serious loss of control had it occurred at higher speed. Called Tesla service who dispatched tow truck. Paid $450 to tow to nearest Tesla Service Center where they diagnosed failed lower fore link control arm. Per Tesla service bulletin SB-17-31-001 this is a known defect where the installed part did not meet Tesla specs. Vehicle has under 28K miles, but was charged >$1100 for out of warranty repair. Seems bizarre that they acknowledged a defective part since 2017 but never replaced during any service visits and now will not replace because vehicle is out of warranty. Seems to be a very common issue, so why hasn't there been a recall?

Although the NHTSA had pushed Tesla on the refresh rate of the memory and Tesla had remedied the memory on my car that is only one issue. The computer has slowed to a point that the car no longer operates consistently and is there a risk. There needs to be mandatory testing that software upgrades do not make any of the processes that the car is supposed to do inoperable or inconsistent. I had recognized many issues over the last 1.5 years that my car was not working or was extremely slow in reacting and have had my car brought into Tesla because of it many many times. I then heard about the memory issue and pushed Tesla to refresh it but that still has not resolved the regular issues. This is currently impacting Tesla but will impact all cars in the future as computers are the main inner working for vehicles such as EV’s As far as my wife is concerned about her car she has a $125k anchor. Tesla’s reply to me is to spend over $2,000 and upgrade the computer.