2016 Tesla Model X Complaint Log

TESLA X MODEL 2016 ERRATIC BEHAVIOR NOTICED. SYSTEM WILL POWER UP NORMAL BUT SOME OF THE SAFETY FUNCTIONS WILL NOT BE AVAILABLE. CENTER SCREEN WILL NOT RENDER PROPERLY LIKE IT IS FROZEN. VERY FRUSTRATING. YES TESLA IS A LOW MAINTENANCE BUT IF THE COMPUTER MODULES / MONITOR THAT ARE HEART OF THE CAR ( ENGINE) THERE SHOULD BE EXTENDED WARRANTY ON IT. I AM TOLD THAT MCU UNIT NEEDS TO BE REPLACED LIKE SAYING YOUR ENGINE NEED REPLACEMENT AFTER 4 YEARS. THERE SHOULD BE STANDARDS ON THE COMPUTER HW DEVICES ON ELECTRIC CARS THAT ARE MORE ROBUST AND LONGER LASTING. SO MUCH FOR LOW MAINTENANCE COMPARE TO CARS WITH ENGINES.

2 MONTHS AFTER MY 4-YEAR WARRANTY EXPIRED, MY CAR'S MAIN COMPUTER (MCU) "FAILED" BY GOING BLACK, APPARENTLY DURING THE COURSE OF AN OVER-THE-AIR SOFTWARE UPDATE BY TESLA. I LOST ALL CONTROL OF MY CLIMATE, CHARGING ABILITY, ADJUSTMENTS TO SUSPENSION, SAFETY SENSORS (DOOR SENSORS, LANE SENSORS, OTHER VEHICLE SENSORS), REMOTE ACCESS VIA MY CELL PHONE, AND MOST IMPORTANTLY MY TURN SIGNAL INDICATORS. THIS MAKES MY CAR ILLEGAL TO OPERATE. TESLA "RECOMMENDED" AN "UPGRADE" TO A NEW COMPUTER (MCU), BUT NOW APPEARS TO HAVE FORCED ME TO UPGRADE BY DISABLING MOST OF THE SAFETY, CONVENIENCE, AND COMFORT FEATURES OF MY AUTOMOBILE. COINCIDENTALLY (OR NOT) MY MOTHERS TESLA AUTOMOBILE EXPERIENCED THE SAME MCU FAILURE ON THE SAME DAY (SHE WILL FILE A SEPARATE REPORT).

THE MCU HAS FAILED COMPLETELY RENDERING THE VEHICLE UNDRIVEABLE. IT WAS IN THE PARKING LOT AND WHEN I WENT TO DRIVE IT, THE COMPUTER WOULD NOT COME ON. THE COMPUTER HAD BEEN HAVING PROBLEMS FOR QUITE SOME TIME BUT TESLA SUPPOSEDLY FIXED IT PREVIOUSLY.

THE TOUCHSCREEN IN THIS CAR, WHICH TESLA MISLEADINGLY CALLS THE INFOTAINMENT SYSTEM, HAS FAILED REPEATEDLY, LEAVING THE CAR UNDRIVABLE AND EVEN UNABLE TO BE PLACED INTO NEUTRAL. IN THE FIRST INSTANCE, ALL THE CAR'S COMPUTER SYSTEMS WENT DEAD AND THE CAR LOCKED UP (PARKED AT HOME) AND HAD TO BE DRAGGED ONTO A TOW TRUCK. TESLA REPLACED THE ENTIRE CENTER SCREEN (AT MY EXPENSE) IN JULY 2020. IN ANOTHER INSTANCE ABOUT A MONTH LATER, THE SCREENS DIED WHILE IN A GROCERY PARKING LOT. EVENTUALLY THE POWER SCREEN CAME BACK, WHICH ALLOWED THE CAR TO BE DRIVEN HOME, BUT WITH NO CONTROL OVER LIGHTS, CLIMATE SYSTEMS, REAR CAMERA, ETC. IN THAT CASE TESLA REPARTITIONED THE HARD DRIVE, WHICH MADE THE CAR OPERABLE AGAIN FOR A COUPLE OF MONTHS. BOTH SCREENS ARE NOW FAILING AGAIN, WHICH MAKES THE CAR UNSAFE TO TAKE ANYWHERE. JUST TO BE CLEAR, DESPITE CALLING THE CENTER SCREEN AN "INFOTAINMENT" SYSTEM, THAT SCREEN IS NECESSARY TO OPERATE THE CAR SAFELY. WITHOUT THE BACKUP CAMERA, THERE IS NO VISIBILITY BEHIND THE CAR. IT ALSO CONTROLS HEADLIGHTS, CLIMATE, INTERIOR LIGHTS, AND OTHER ESSENTIAL SYSTEMS. BASED ON ANECDOTAL REPORTS IN TESLA FORUMS, SIMILAR PROBLEMS SEEM TO BE HAPPENING TO MANY 2016 MODEL XS, WHICH SUGGESTS THAT THE CARS SHOULD BE RECALLED.

THE MCU DIED, PREVENTING USE OF THE BACKUP CAMERA CREATING A HAZARD WHILE BACKING UP WITH LOW VISIBILITY.

THE MCU SCREEN ON MY TESLA WENT OUT AFTER RETURNING TO THE VEHICLE FROM IT BEING PARKED. SCREEN WOULD NOT TURN ON EVEN AFTER MULTIPLE REBOOTS. WAS ABLE TO DRIVE THE VEHICLE BUT LOST ALL CONTROLS THAT THE MCU SCREEN CONTROLS, LUCKILY IT WAS A COOLER DAY AND I DIDN'T NEED THE AC BUT HVAC IS INACCESSIBLE WHEN THIS GOES OUT AMONG OTHER SAFETY ITEMS. PRIOR TO THIS THERE WERE TIMES WHEN THE SCREEN WOULD BE OUT AND THEN COME ON AFTER A FEW MINUTES. THIS IS A KNOWN ISSUE WITH TESLA MODEL S/X VEHICLES BUILT BEFORE APRIL 2018. THEY SEEM TO ALWAYS FAIL OUTSIDE WARRANTY BUT THIS SHOULDN'T BE AN ISSUE AND CAN CAUSE HARM BECAUSE OF WHAT THE MCU CONTROLS.

THE MCU MDLSX,NA PREMIUM,REMAN PART #: 1098010-99-H IS FAULTY AND NEEDED TO BE REPLACED. THERE ARE MANY PEOPLE COMPLAINING OF THE FAILURE IN VARIOUS FORUMS AND IT IS ALL HAPPENING AT THE SAME TIME. THE OPTIONS FROM TESLA IS TO REPAIR/REPLACE FOR $1200 AND BACK ORDERED FOR 1+ MONTH OR TO ORDER AN UPGRADE MCU INTEL UPGRADE-FOR TEGRAAP1.0 - NORTH AMERICA PART #: 9874564-00-A FOR $2500. THIS SHOULD BE A RECALL REPLACMENT.

DURING CHARGING, THE CAR MCU SCREEN WENT BLANK, AND THE CAR WAS NOT ACCESSIBLE OR CONTROLLABLE. VEHICLE WAS UNRESPONSIVE UNTIL TOW TRUCK DRIVER BYPASSED UNIT BY JUMP STARTING THE 12 VOLT BATTERY. LIMITED CONTROL WAS REGAINED. CAR WAS DRIVABLE, BUT THE REAR DOORS WERE INOPERATIVE. I AM NOT SURE WHAT OTHER SYSTEMS WERE INOPERATIVE. I AM CONCERNED ABOUT THIS HAPPENING DURING DRIVING OR GETTING STRANDED IN A REMOTE PLACE.

CHIP FAILURE IN MCU CAUSED TURN SIGNALS TO STOP WORKING AT APPROX 65,000 MILES. KNOWN DEFECT TO TESLA AND SHOULD BE REPLACED AS A RECALL AS THEY CHANGED THE CHIP TYPE FOR VEHICLES MADE IN 2018 OR NEWER DUE TO THIS DEFECT. THE FAILURE OF THIS CHIP IS A SAFETY ISSUE AND THEY ARE CURRENTLY CHARGING OWNERS $1500-$2500 TO FIX.

MCU (MEDIA CONTROL UNIT) FAILED ON MULTIPLE OCCASIONS, I WAS UNABLE TO CONTROL AC/RADIO/AUTOPILOT SYSTEM/ OR NAVIGATION. ALSO BOTH TURN SIGNAL WERE IN-OPERATIONAL. TESLA SERVICE CENTER REFUSES TO REPLACE THE MCU OR FIX IT. VEHICLE WAS IN MOTION, ON HIGHWAY AT A SPEED OF ABOUT 70 MPH.

CENTER SCREEN (MCU) DIES/FREEZES UP WHILE DRIVING AND MUST TRY TO RESET ALL THE TIME. TESLA REFUSES TO ACCEPT RESPOSIBILITY AND REPLACE WITH NEW MCU UNDER WARRANTY.

ON JULY 3RD, 2020 WE OBSERVED THAT OUR CENTER CONSOLE WAS COMPLETELY DARK. THIS IMPACTED MANY COMPONENTS AND FEATURES OF THE VEHICLE INCLUDING BUT NOT LIMITED TO THE HEATING/COOLING, REAR CAMERA, AUDIO, BLUETOOTH, GPS, SIDE MIRRORS, ETC. WE WERE NOTIFIED BY TESLA THAT AN MCU WAS ORDERED AND WE WOULD BE NOTIFIED WHEN IT ARRIVES. AS OF 7/29 WE STILL DO NOT HAVE A DATE FOR WHEN THE NEW MCU WILL ARRIVE.

THE MCU IS DEAD. CAR CANNOT BE OPERATED SAFELY. NO SIDE BLINKERS, NO HORN, NO AC. AT THIS POINT MY CAR CANNOT EVEN TURN ON AND CANNOT BE DRIVEN. CONTACTED TESLA, BUT IT IS NOT A SAFETY ISSUE AND THEY SENT ME HOME AS PARTS WERE OUT OF STOCK. IT IS NOT SAFE TO DRIVE AS BLINKERS DON'T WORK.

HERE IS A TESLA IN THE JUNKYARD. HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+X/VID-42586351 IT HAS NOT BEEN IN A CRASH, NO AIR-BAGS DEPLOYED AND NO SIGN OF IMPACT DAMAGE. THE FRONT SUSPENSION HAS COLLOLLOPSED PUSHING THE WHEEL BACK INTO THE WHEEL WELL. THE DRIVER WAS OBVIOUSLY NOT PAYING ATTENTION, PERHAPS HE WAS HAVING A SNOOZE WHILE AUTOSLAUGHTER WAS DRIVING. THE CAR CONTINUED ON ITS MERRY WAY UNTIL THE TIRE WAS COMPLETELY SHREDDED. THEN THE OWNER MUST HAVE WOKEN UP. PERHAPS NHTSA WOULD ALSO LIKE TO WAKE UP AND DEMAND A RECALL ON THESE DEADLY UNGUIDED MISSILES. REGARDS KEEF WIVANEFF THE UNHINGED.

MY CAR HAD A BOLT BRAKE FROM ITS THREAD. THEY TOLD ME IT WAS A CRITICAL BOLT THAT WAS MARKED WITH PAINT. THIS BOLT IS TO KEEP THE SUBFRAME ATTACHED SECURELY TO THE FRAME.

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CONTACT HEARD AN IMPACT ON THE ROOF OF THE VEHICLE. THE CONTACT PULLED OVER TO INSPECT THE ROOF AND BECAME AWARE THAT THE GLASS PANEL FOR THE SUNROOF HAD DETACHED FROM THE SUN ROOF ASSEMBLY. THE VEHICLE WAS TAKEN TO TESLA (1901 DEL MONTE BLVD, SEASIDE, CA 93955, 831-264-6896) TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND HAD TO BE REPAIRED OUT OF POCKET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, DECLINED TO PROVIDE ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 65,000.*DT*JB

CENTER SCREEN IS BLACK. AC IS NOT ACCESSIBLE.

WHILE I WAS DRIVING ON THE FREEWAY, THE ROOF TAP FLEW OFF THE CAR IN MID-JUNE 2020. I MADE AN APPOINTMENT AND HAD IT FIXED, AND COMPLAINED TO THE MANAGER AT BURBANK SERVICE CENTER IN LOS ANGELES. THEY IGNORED MY COMPLAINT AND THE SAFETY HARZARD POSTED TO THE SAFETY OF THE FREEWAY. I REQUESTED THEY REPAIRED IT UNDER THE WARRANTY. THEY REFUSED, AND CHARGED ME OVER $1400 FOR THE REPLACEMENT OF THE NEW ROOF TOP. NOW, I SAW THE RECALL, AND I TRIED TO GET REFUNDS FOR THE REPLACEMENT. THEY REFUSED.

VEHICLE WAS STATIONARY, LONG START UP TIMES BEFORE I CAN INITIATE DRIVE AS SHOWN IN PICTURE JUST A T LOGO FOR ABOUT 10-20 SECONDS. ALSO STATIONARY AND IN MOTION CAN NOT PULL UP SOME ITEMS LIKE VEHICLE CHARGING OR FEATURES JUST GET A BLANK WHITE SCREEN AS SHOWN. ALL HAVE TO DO SINCE IT IS ON MCU1. *TR

THE MCU (THE CAR'S CENTER SCREEN) WOULD NOT TURN ON. THE CENTER SCREEN CONTROLS EVERYTHING IN THE CAR INCLUDING ALL THE UPDATES. SINCE THE CENTER SCREEN DIDN'T WORK, AND UPDATE WAS NOT ABLE TO PASS THROUGH, AND IT ESSENTIALLY MADE THE CAR NOT DRIVABLE. THE CAR WAS IN THE TURN OFF MODE AND WOULD NOT TURN ON. *TR

UPPER CONTROL ARM BECOMES ISSUE PREMATURELY. THE ISSUE NEEDS TO BE LOOKED AT. I HAD TO REPLACE BOTH OF MY UPPER CONTROL ARM SO FAR. TALKING TO MECHANIC, IT WAS THE DESIGN AND MATERIAL CHOICE FOR THIS PART THAT SEEMS TO BE AN ISSUE. THE CONTROL ARM CAN BREAK DURING HIGHWAY SPEED POTHOLE.

THE CAR DOESN'T TAKE CHARGE. I DROVE MY CAR TO TRY DIFFERENT CHARGING SPOT IN THE SAME SUPERCHARGING STATION AND TRY IN ANOTHER CHARGING STATION. THE CAR DOESN'T CHARGE. IT WAS A WEEKEND WHEN THE CAR HAS CHARGING ISSUE. EVENTUALLY THE CAR JUST OUT OF JUICE. WON'T OPEN IT LET ME IN AND I HAVE TO TOW THE CAR TO SERVICE CENTER IN THE MONDAY SERVICE BUSINESS DAY. IT NEEDS SPECIAL TOWING WITH DOLLY. BECASUE OF THE CAR OUT OF JUICE THE 12V BATTERY IS DEAD TOO AFTER THAT. CHARGING PORT IS A KNOWN ISSUE TO TESLA BUT AFTER ALL THE REPAIR. I WAS CHARGED OF $1300

MY VEHICLE'S CENTER DISPLAY (MCU) IS STARTING TO SHOW SIGNS OF FAILURE ON ACCOUNT OF A FLAWED DESIGN THAT DEPENDS ON AN EMMC MEMORY COMPONENT THAT IS KNOWN TO FAIL CATASTROPHICALLY AFTER SEVERAL THOUSAND WRITE CYCLES, CAUSING LOSS OF CRITICAL ADAS AND REAR VIEW CAMERA FUNCTIONS, HVAC CONTROLS, AND OTHER BASIC VEHICLE FUNCTIONS. NOW, I AM FACING THE PROSPECT OF HAVING TO PAY TESLA THOUSANDS OF DOLLARS TO REPLACE THE ENTIRE MCU IN MY JUST-OUT-OF-WARRANTY VEHICLE. TESLA HAS TACITLY ACKNOWLEDGED THE SAFETY IMPLICATIONS OF THEIR ORIGINAL DESIGN BY MODIFYING IT TO USE A MORE ROBUST MEMORY COMPONENT IN 2018, AND THEY SHOULD BE MADE TO RECALL PRE-2018 MODELS TO ENSURE THAT NOBODY ELSE HAS TO ENDURE WHAT I AND MANY HUNDREDS OF OTHERS HAVE EXPERIENCED.

FAILURE AND REPLACEMENT OF MCU TOUCHSCREEN PANEL IN MY MODEL X. COULD NOT SAFELY OPERATE THE VEHICLE BECAUSE I WAS UNABLE TO EXTEND SIDE MIRRORS, USE BACK-UP CAMERA, TURN ON/OFF AC OR HEATING OR USE NAVIGATION. OTHER SAFETY FEATURES REQUIRING USING OR SEEING THE TOUCHSCREEN PANEL WERE NOT ACCESSIBLE. VEHICLE 7 WEEKS OUT OF 3 YEAR WARRANTY BUT ONLY HAD 20,039 MILES ON IT. TESLA SAID I NEEDED TO PLAY FOR A NEW TOUCHSCREEN PANEL. AFTER A STRENUOUS DISCUSSION TESLA AGREED TO DISCOUNT THE REPAIR BY 50%. I STILL HAD TO PAY $841.63 FOR SOMETHING I FELT WAS A SAFETY ISSUE. LUCKILY THE CAR WAS PARKED AND AT HOME AT THE TIME OF THE FAILURE. IT COULD HAVE BEEN CATASTROPHIC IF IT HAPPEN WHILE DRIVING. I FELT THE TOUCHSCREEN PANEL FAILURE WAS CAUSED BY A MANUFACTURING DEFECT AND SHOULD HAVE BEEN REPLACED AT NO CHARGE. ALSO, IF TESLA FOUND IT HAD A HISTORY OF THESE PANELS FAILING, THEY SHOULD HAVE DONE A RECALL. IN NO WAY SHOULD SUCH A CRITICAL COMPONENT FAIL IN A VEHICLE THAT IS 3 YEARS, 7 WEEKS OLD WITH JUST OVER 20,000 MILES ON IT. *TR

Vehicle's "Falcon Wing" doors would malfunction when exposed to direct sunlight where door panels would become hot. Doors would not open remotely due to the sensor believing an object was blocking the door, the message on screen would read "Obstacle detected" when no object was present. Occupants would manually have to hold down the open button on screen or the physical button in order to open the door. Which would open very slowly or stop oppening halfway due to a phantom object being detected. This would pose a risk for rear occupants unable to exit the vehicle in a timely manner in case of an emergency. The vehicle was taken into service 8 different times to address the issue. Service center claims they could not recreate the problem but found the tripod mounts for the infrared door sensor to be misaligned. Each time a temporary fix was performed and the problem would reappear not long after. Contact sent a certified mail letter to the manufacturer demanding a resolution or compensation for the issue. No response was ever received from the manufacturer. A 9th visit to the Tesla service center for the same issue netted a result where new tripod mounts that hold the infrared door sensor were installed. Since this repair, the Falcon wing doors operate normally most of the time but will still occasionally malfunction if the doors are exposed to direct sunlight for extended periods of time.

I HAVE BEEN NOTICING MY 2016 TESLA MODEL X 90D HAS BEEN MAKING A STRANGE RATTLING NOISE FROM THE FRONT RIGHT TIRE/SUSPENSION AREA. IT ONLY MAKES THAT NOISE AT LOWER SPEEDS OF 30MPH OR LESS. WHEN I TOOK IT IN FOR SERVICE ON OCTOBER 27, 2020, THEY SHARED THAT IT WAS LIKELY THE AIR SUSPENSION SYSTEM THAT NEEDED TO BE REPLACED, BUT THEY WEREN'T SURE AND THEY RECOMMENDED WE NOT REPLACE IT UNTIL IT FAILED (I.E. WOULD NO LONGER ADAPT TO GOING UP OR DOWN WHEN WE PULLED INTO OUR DRIVE-WAY, ETC...). AFTER READING THE INVESTIGATION THAT WAS RECENTLY ANNOUNCED, I THOUGHT IT WAS GOOD TO SHARE THIS INFORMATION WITH YOUR TEAM AS IT COULD BE A SIMILAR ISSUE. THE NOISE, WHICH SOUNDS LIKE A RATTLING OR SOMETHING IS LOOSE, BEGAN AROUND MAY OF 2020. IN ADDITION, I HAVE FOUND IT VERY ODD THAT I HAVE HAD TO REPLACE TIRES WITHIN ONE YEAR OF PURCHASING THEM BECAUSE THE INSIDE AREA OF BOTH REAR TIRES HAVE WORN DOWN COMPLETELY TO THE TREAD. DURING MY LAST SERVICE ON OCTOBER 27, 2020, THEY SAID THEY WOULD ADJUST THE REAR SUSPENSION SO THE TIRES WOULD NOT WEAR OUT LIKE THAT AS IT WAS LIKELY DUE TO AN ALIGNMENT/CAMBER ISSUE WITH HOW THE SUSPENSION WAS RIDING.

THE MAIN SCREEN FAILED. THIS IN TURN CAUSED OTHER SYSTEMS TO NOT WORK CORRECTLY. EXAMPLES INCLUDE REAR VIEW CAMERA, TURN SIGNALS, INFOTAINMENT SYSTEM WHICH INCLUDES MAPS, NAVIGATION, MUSIC AND THE ABILITY TO CHANGE ANY SETTINGS ON THE CAR. THE CAR WAS STATIONARY WHEN THE MCU STOPPED WORKING.

WHILE REVERSING INTO MY DRIVEWAY, WE HEARD A LOUD BANG SOUND AS IF I RAN OVER SOMETHING, I STOPPED THE CAR TO MAKE SURE I DIDN'T RUN OVER ANYTHING, WHICH I DIDN'T. I PUT THE CAR BACK IN REVERSE AND CAN HEAR BIG SCRAPING SOUND, IT WAS THE TIRE HITTING WHEEL WELL. AFTER FURTHER INSPECTION, I FOUND THE RIGHT FORE LINK WAS COMPLETELY OFF THE JOINT AND HANGING THERE.

CAR WAS PARK FOR A FEW DAYS. GOT IN THE CAR AND THE MAIN CONTROL SCREEN DID NOT COME ON. I RESTARTED THE CAR A FEW TIMES AND NOTING, CAR WAS ABLE TO BE DRIVEN BUT WHIT NO ACCESS TO AC, RADIO, BACK UP CAMERA AND MOST IMPORTANT TURN SIGNALS, SINCE ALL THE CONTROLS ARE IN THE CENTER SCREEN. I CONTACTED TESLA AND WAS ABLE TO DRIVE IT, CAUTIOUSLY SINCE THE REVIEW CAMERA ACTS AS A BLIND SPORT MONITOR FOR ME. TESLA REPLACE THE CENTER COMPUTER UNDER EXTEND WARRANTY, WITCH HAS A $200 DEDUCTIBLE. *TR

MAIN DISPLAY STOPS FUNCTIONING, CAUSING LOSS OF SEVERAL NECESSARY AND SAFETY FUNCTIONS INCLUDING BUT NOT LIMITED TO: VEHICLE CONTROL, CLIMATE, NAVIGATION AND VEHICLE STATUS. THIS IS A KNOWN PROBLEM FOR TESLA MODELS S AND X SOLD BEFORE 2018.

AN ACCIDENT OCCURRED IN MY TESLA MODEL X 90D THAT WAS DUE TO THE FAULT OF THE CAR. WE HAVE OWNED THE CAR FOR 3+ YEARS. WHAT OCCURRED TODAY IN THE CAR IS SOMETHING THAT HAS NEVER HAPPENED BEFORE. THE CAR WAS FUNCTIONING PERFECTLY FINE DURING MY WHOLE 20 MINUTE COMMUTE. AS I PULLED INTO MY OFFICE'S PARKING LOT, THE CAR SEEMED FINE. HOWEVER, AS I WAS FINISHING PARKING THE CAR IN THE PARKING SPACE, THE CAR UNEXPECTEDLY STARTED ACCELERATING AT A FRIGHTENING SPEED. MORE CLEARLY PUT I WAS ALMOST DONE PARKING AND MY FOOT WAS PARTIALLY ON AND OFF THE BRAKE. WHILE MY FOOT WAS SLIGHTLY OFF THE BRAKE THE CAR ACCELERATED SO FAST THAT IT RAN OVER A CURB AND CLIMBED A GRASS SLOPE AND RAN OVER AND TORE DOWN A SMALL TREE. THE CAR ACCELERATED SO QUICKLY THAT IT RAN OVER THE TREE BEFORE I COULD EVEN REACT. AFTER THIS EXPERIENCE I NO LONGER FEEL THAT IT IS SAFE TO DRIVE A TESLA. I'M JUST HAPPY THAT THERE WEREN'T ANY PEOPLE OR CARS IN FRONT OF ME. THIS IS A MAJOR SAFETY ISSUE AND NEEDS TO BE INVESTIGATED.

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED THAT THE TOUCH SCREEN MEDIA CONTROL UNIT FAILED. THE VEHICLE WAS TAKEN TESLA (470 LANCASTER AVE, DEVON, PA 19333), AND THE SOFTWARE WAS UPDATED AND THE COMPUTER WAS REVIEWED. THE CONTACT STATED THAT ON ANOTHER OCCASION WHILE DRIVING, THE SCREEN DEACTIVATED AND RETURNED TO NORMAL FUNCTION INDEPENDENTLY. THE CONTACT STATED THAT THE FAILURE CAUSED THE TURN SIGNALS, AIR CONDITIONER AND WIPERS TO LOSE FUNCTIONALITY. ADDITIONALLY, THE FAILURE CAUSED THE VEHICLE'S DRIVING RANGE TO BE LIMITED TO 40 MILES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 63,000.

WHILE HIGHWAY DRIVING THE MAIN MCU FROZE DUE TO A MANUFACTURER KNOWN MEMORY CORRUPTION DEFECT AND WOULD NOT REBOOT. THIS DEFECT FAILURE IMPACTS ACCESS AND CONTROL OF THE FOLLOWING SAFETY FEATURES, TURN SIGNALS, EMERGENCY BRAKE, EMERGENCY BATTERY DISCONNECT, FOG LIGHTS (FRONT AND REAR), AUTO HIGH BEAMS, REAR PEDESTRIAN CAMERA, SUSPENSION (INABILITY TO DISABLE AUTO LEVELING FOR TIRE CHANGING OR TOWING), TRACTION CONTROL SLIP START, SIDE MIRROR ADJUSTMENTS. BATTERY SAFETY LIMITS FOR ACCELERATION AND REGEN BASED ON ENVIRONMENTAL TEMPERATURE SAFETY LIMITS ARE ALSO DISABLED. THIS MCU FAILURE ALSO PREVENTS REFUELING (L3 DCFC STATIONS). AS WELL AS THE HVAC SYSTEM FROM BEING TURNED OFF WHILE PARKED. WHICH CONTINUED TO DRAIN THE PRIMARY BATTERY FOR SEVERAL HOURS. THE ODOMETER IS ALSO NOT AVAILABLE, AS WELL AS THE HANDS FREE BLUETOOTH FEATURE AND OTHER NON SAFETY FEATURES. THE INITIAL INCIDENT OCCURRED UNDER WARRANTY. THE MANUFACTURER SWITCHED TO A BACKUP MEMORY PARTITION TO REPAIR OR WORKAROUND THE DEFECT ISSUE TEMPORARILY. WITHIN 3 MONTHS, LESS THAN 1,000 MILES LATER, THE BACKUP PARTITION ALSO BECAME PERMANENTLY CORRUPTED AND REQUIRED A COMPLETE REPLACEMENT OF THE UNIT, OUT OF WARRANTY.

SUDDEN UNINTENDED ACCELERATION. THE CAR SUDDENLY ACCELERATED INSTEAD OF STOPPING WHEN I APPLIED THE BRAKES WHILE PULLING INTO A PARKING SPACE. I WAS GOING APPROXIMATELY 5 MPH. INSTEAD OF STOPPING, THE CAR JUMPED A CONCRETE PARKING BLOCK, WENT OVER A CURB, CLIMBED AN EMBANKMENT, AND STRUCK A TREE BEFORE IT CAME TO A STOP. THE CAR SUFFERED DAMAGE TO THE FRONT DRIVER'S SIDE WHEEL WELL AND THE UNDERCARRIAGE. THE DRIVER WAS NOT INJURED AND THE AIRBAGS DID NOT DEPLOY. VIDEO SURVEILLANCE CAPTURED THE INCIDENT IN ITS ENTIRETY. PHOTOS OF THE SCENE AND THE RESULTING DAMAGE TO THE CAR ARE ALSO ATTACHED. THIS INCIDENT OCCURRED DURING A ROUTINE TRIP THAT I DRIVE ABOUT 4 TIMES EACH WEEK. WEATHER, TRAFFIC, AND ROAD CONDITIONS WERE NOT A FACTOR IN THIS INCIDENT. THE CAR DOES NOT CONTAIN ANY AFTERMARKET EQUIPMENT.

MODEL X'S MCU TOUCHSCREEN COMPLETELY GONE DARK. THIS BASICALLY DISABLE ALL BACK-UP CAMERA, TURN SIGNAL SOUNDS, GPS, NAVIGATION, VEHICLE CONTROLS: DOOR LOCKS/UNLOCKS, LIGHTING, AC, ETC.. IN MY INSTANCE, THE VEHICLE'S SCREEN DID NOT BOOT UPON START UP OF THE VEHICLE. THE CAR IS DRIVABLE BUT UNSAFE BECAUSE OF ALL THE ABOVE MENTIONED DISABLEMENT. LINK TO VIDEO: HTTPS://WWW.YOUTUBE.COM/WATCH?V=EFA7ELDSAMY. *TR

AS I WAS DRIVING, I HEARD LOUD GRINDING NOISE WHEN I TURNED THE STEERING IN EITHER DIRECTION AND I LOST POWER TO MY STEERING AND A MESSAGE "POWER STEERING FAILURE, MAY NEED EXTRA EFFORT TO STEER" WAS ON THE DASHBOARD. LUCKILY I WAS NOT TOO FAR FROM MY HOUSE AND WAS ABLE TO GO BACK HOME WITH LOTS OF EXTRA EFFORT TURNING THE STEERING. I DON'T KNOW WHAT WOULD HAVE HAPPENED IF I WAS GOING FULL SPEED ON A BUSY HIGHWAY? I CALLED TESLA SERVICE AND HAD MY CAR TOWED TO TESLA LATHAM, NY SERVICE CENTER. I HAVE 60,000 MILES. SO I WAS OUT OF MANUFACTURES WARRANTY. I WAS TOLD THAT I NEED NEW RACK AND PINION FOR MY CAR AND THE COST WOULD BE $3863.40 PARTS & LABOR. TO SAY THE LEAST, I WAS SHOCKED. I WAS TOLD THAT THREE ALUMINUM BOLTS THAT HOLDS THE ELECTRIC MOTOR ATTACHED TO RACK AND PINION, TWO WERE COMPLETELY BROKE OFF AND THE THIRD WAS BARLEY HOLDING THE MOTOR HANGING. PLEASE SEE ATTACHED PHOTOS OF THE DAMAGED PARTS. I DID NOTICE ON THE REPAIR INVOICE THAT NEW RACK AND PINION NOW IS UPDATED WITH STEEL BOLTS.

FRONT RIGHT AIR SUSPENSION FAILED IN 3 1/5 YEARS. I WAS ADVISED TO CHANGE BOTH FRONT SUSPENSION AND THE AIR PUMP AT SAME TIME. THE REPAIR COST WAS $3395.25.

WAS DRIVING AT 19 MPH IN CITY STREET AND HAD TO MAKE A PANIC STOP DUE TO A CAR ABOUT TO CUT ME OFF. HEARD A LOUD BANG. I GOT OUT OF THE CAR AND THE DRIVER SIDE FRONT WHEEL IS DISPLACED. FURTHER INVESTIGATION I CAN SEE THE LOWER DRIVER SIDE CONTROL ARM HAD BROKEN . CAR WAS NOT DRIVABLE WITHOUT A LOUD CRUNCHING SOUND. I HAD IT TOWED TO THE TESLA SERVICE CENTER.

WHILE LOOKING THROUGH THE WINDSHIELD AT ANY TIME (WHILE IN MOTION, STATIONARY, DAY OR NIGHT), THOUGH MORE PRONOUNCED IN THE EVENING, LIGHTED IMAGES, SUCH A TAIL LIGHTS, STREET LAMPS ETC HAVE A DOUBLE OR TRIPLE AFFECT CAUSING IMAGES ON THE ROAD TO APPEAR MORE BLURRY. THE WINDSHIELD IS THE ISSUE AS NEWER MODELS WITH UPDATED WINDSHIELD HAS ELIMINATED THIS ISSUE

THE CAR FRONT SUSPENSION RATTLE A LOT WHEN ACCELERATING. THIS WAS BROUGHT TO TESLA'S ATTENTION BUT AT THE TIME, THEY DID NOT HAVE A PERMANENT FIX FOR IT. THIS WAS DATED BACK BEFORE THE VEHICLE LOST WARRANTY.

VIEWING THROUGH THE FRONT WINDSHIELD CREATES "DOUBLE VISION" EFFECT MOST NOTICEABLE IN THE EVENING WITH LIGHTS, CAUSING FOR OBJECTS TO LOOK BLURRED, CREATING EYE STRAIN AND UNCOMFORTABLE DRIVING. MOST NOTABLE ARE TAILLIGHTS AND SIGNAL LIGHTS THAT APPEAR TO MULTIPLY.

MCU computer has failed multiple times, including one time, middle of a very hot summer day, turning on high heat and rolling up windows, until computer rebooted (seemed like forever), while on the freeway. Tesla later notified us of a recall of the MCU, but repeatedly denied our claim, even though they admitted the MCU was the culprit, "just 'cause". The steering is greatly affected by front motor and its half-shafts. Had repaired right before warranty expired, but the problem remained. Tesla techs all warned us that it would happen again, which it did shortly after, and Tesla refused to repair it again, except to replace the failed components with identical components, all at our cost (thousands of dollars). Tesla techs said that the problem was a notoriously bad design of the half-shafts. They said it was fixed in newer front drive units, but that our only option was to keep replacing the defectively designed parts. When it has this problem, the car wants to steer left or right, but never straight ahead, and can pull suddenly to one side, making driver appear to be drunk from the sudden left-right-left-right motions. Tesla experts have told us that the only fix is to buy a new Tesla.

2016 TESLA MODEL X. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-062 AND 20V-710. *LD THE CONSUMER STATED THE DEALER WOULD NOT HONOR THE RECALL STATING THE VEHICLE WAS NOT EXPERIENCING THE FAILURE. THE CONSUMER STATED THE SCREEN WOULD BLACK OUT RANDOMLY AND THE STEERING ASSIST DID NOT FUNCTION PROPERLY. THE VEHICLE WAS INVOLVED IN AN ACCIDENT DUE TO THE FAILURE. THE VEHICLE HAD TRIM SEPARATION THAT WOULD LEAK WATER THAT THE DEALER WOULD NOT REPAIR. *JS

THERE WAS A RECENT TESLA CRASH IN HUDSONVILLE IN WHICH A TESLA SUDDENLY SWERVED OFF THE ROAD. HTTPS://WWW.HOLLANDSENTINEL.COM/SPORTS/20191117/FOUR-INJURED-IN-ONE-VEHICLE-CRASH-IN-HUDSONVILLE **. THE DRIVER LOST CONTROL OF THE VEHICLE AND LEFT THE ROADWAY AT A HIGH RATE OF SPEED, WHERE THE VEHICLE STRUCK THE EMBANKMENT.** THE TESLA HAS NOW SHOWED UP IN THE SALVAGE YARD. HTTPS://WWW.COPART.COM/LOT/60934829/PHOTOS I DON'T THINK THE CRASH INVESTIGATORS WOULD BE AWARE OF THE TESLA'S TENDENCY TO HAVE WHEELS GO WHOMPY AND SINCE THE CAR WAS SEVERELY DAMAGED IN THE CRASH IT IS LIKELY TO HAVE GONE UNNOTICED. THE BACK RH WHEEL IS DISPLACED OUTWARDS BY SEVERAL INCHES. THE WHEEL IS NOT BROKEN. THE WHEEL WELL LINER HAS BEEN DISPLACED. EVEN IF THE WHEEL HAD BEEN HIT HARD DURING THE ROLLOVER SURELY THE SPOKES OF THE WHEEL SHOULD HAVE BROKEN BEFORE THE SUSPENSION LINKAGES SNAPPED. THERE ARE MANY IMAGES AVAILABLE OF TESLAS THAT HAVE HAD A BACK WHEEL JUT OUT SIDEWAYS BECAUSE OF BROKEN LINKAGES. YOU CAN SEE ONE ON THE FRONT PAGE OF THIS WEBSITE HTTPS://WWW.FLICKR.COM/PHOTOS/136377865@N05/SETS/72157658490111523/ AND THERE ARE MANY OTHER EXAMPLES ON THAT SITE. I AM NOT TRYING TO DO THE CRASH INVESTIGATORS JOB. I AM SIMPLY ADDING MORE DATA POINTS THAT MAY POSSIBLY HAVE BEEN OVERLOOKED. WHEN A WHEEL CONTACTS THE INSIDE OF THE WELL AND LOCKS UP IT WILL CAUSE THE WHEEL ON THE OPPOSITE SIDE TO INSTANTLY DOUBLE ITS ROTATION SPEED DUE TO THE WAY IN WHICH THE CARS DIFFERENTIAL OPERATES. EVEN IF THE ACCELERATOR PEDAL IS LIFTED THE KINETIC ENERGY STORED IN THE FAST SPINNING TESLA MOTOR WILL STILL GIVE A SURGE IN POWER TO THE OPPOSITE.WHEEL. I'M NOT SAYING THIS IS 100% PROOF OF WHAT HAPPENED BUT I DO BELIEVE IT IS A POSSIBILITY. THIS IS A 2016 TESLA AND THE SUBJECT OF A TSB FOR WEAK SUSPENSION LINKS. PLEASE INVESTIGATE. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE HAD PROBLEMS WITH MY TESLA 1- DOORS REPEATEDLY MALFUNCTIONING (STATIONARY AND DRIVING) 2- THE ACCELERATOR WAS MALFUNCTIONING, CITY STREETS AND FREEWAYS 3- COMPUTER SHOT DOWN WHILE DRIVING AND SCREEN WENT BLANK. CITY STREETS TOMORROW AGAIN I AM TAKING THE CAR FOR REPAIR BECAUSE OF DOORS MALFUNCTIONING I DONT FIND IT SAFE. I LEFT IT IN THE SERVICE CENTER. I HAVE ONLY DRIVEN IT 2000 MILES OVER 13 MONTHS.

I WAS DRIVING ON THE FREEWAY ON 'AUTO PILOT', AND THE CAR SUDDENLY BRAKED FOR NO APPARENT REASON. THE TRUCK BEHIND ME WAS DRIVING CLOSE AND REAR ENDED ME DESTROYING THE CAR'S REAR PORTION ( INSURANCE IS DECLARING IT A TOTAL LOSS ), AND I HAD A WHIP LASH INJURY BUT SURVIVED. THIS HAD HAPPENED BEFORE ALSO BUT THERE WAS NOBODY BEHIND TO COLLIDE. I HAD COMPLAINED ABOUT THIS TWICE TO THEIR SERVICE CENTER BUT THEY SAID 'THEY COULD NOT FIND ANYTHING WRONG', SO CONTINUE USING THE AUTO PILOT .

MODEL X FRESHLY ARRIVED IN THE SALVAGE YARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS?ITEMID=34641215&ROWNUMBER=14&SIMILARVEHICLEITEMID=&ISNEXT=&LOADRECENT=TRUE BACK RH WHEEL GONE WHOMPY. FRONT WHEEL AND SUSPENSION COMPLETELY FALLEN OFF. MULTIPLE BALL JOINTS SNAPPED. CAST ALLOY STEERING KNUCKLE CRACKED IN HALF. IT DOES NOT APPEAR THAT THERE IS SUFFICIENT IMPACT DAMAGE TO THE FRONT OF THE CAR TO JUSTIFY THE SUSPENSION SNAPPING OFF. THERE IS NO CRASH DAMAGE WHATSOEVER TO THE BACK OF THE CAR TO JUSTIFY THE WHEEL GOING WHOMPY. PLEASE EXCUSE MY PERSISTENCE IN FILING THESE REPORTS. IT IS OBVIOUS TO ME THAT THERE IS A SYSTEMIC FAILURE IN TESLA SUSPENSIONS CAUSED BY BAD DESIGN AND POOR MANUFACTURING. IF YOU WOULD BE SO KIND AS TO LAUNCH A FORMAL INVESTIGATION THEN I WILL NO LONGER NEED TO BOTHER YOU. IT IS LIKELY THAT OWNERS WILL FAIL TO FILE COMPLAINTS DUE TO LOYALTY TO THE TESLA MISSION. AS A CONCERNED CITIZEN AND ROAD USER I FEEL IT IS MY CIVIC DUTY TO INFORM YOU ABOUT THIS PROBLEM. REGARDS AND SEASONS GREETINGS TO YOU ALL. KEEF

HERE IS A VIDEO THAT A TESLA OWNER HAS POSTED ON YOUTUBE SHOWING HOW HIS SUSPENSION HAS FALLEN APART. HTTPS://WWW.YOUTUBE.COM/WATCH?V=2-Q9MS8QBJO THIS IS HAPPENING OVER AND OVER TO TESLAS DUE TO THEM HAVING ABSURDLY FRAGILE SUSPENSION COMPONENTS. THE OWNER IS ADAMANT THAT THIS WAS NOT CAUSED BY ANY KIND OF ABUSE OF THE VEHICLE. THE OWNER CAN EASILY BE IDENTIFIED FROM THE YOUTUBE CHANNEL AND ALSO FROM THIS EARLIER CLIP HE POSTED.HTTPS://WWW.YOUTUBE.COM/WATCH?V=JZKTDA8CEQW THIS IS A SYSTEMIC FAILURE. THE OWNER HAS COMMENTED THAT IF THIS FAILURE HAD OCCURRED AT SPEED IT WOULD LIKELY HAVE BEEN FATAL.. PLEASE TAKE ACTION. PLEASE NOTE THAT THE VIN OF A JUNKYARD TESLA HAS BEEN USED IN ORDER TO COMPLETE THIS SUBMISSION. I HAVE DONE THIS BECAUSE IT IS URGENT THAT THIS PROBLEM IS INVESTIGATED. THANK YOU. KEEF

PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER WRECKED TESLA TO MAKE THIS SUBMISSION BECAUSE THE SALVAGE AUCTION SITE HAS NOT PROVIDE THE FULL VIN. HERE IS YET ANOTHER TESLA WITH A BROKEN SUSPENSION. HTTPS://WWW.COPART.COM/LOT/56584359 THERE IS HARDLY ANY DAMAGE TO THE FRONT OF THE TESLA. NOT SO MUCH AS A BROKEN HEADLIGHT. THE AIRBAGS HAVE BEEN DEPLOYED - MOST LIKELY BECAUSE THE FRONT SUSPENSION HAS FALLEN TO BITS AND THE WHEEL HAS GONE SEVERELY WHOMPY WHICH WOULD CAUSE A VIOLENT SWERVE AND DECELERATION. THERE IS A CLEAR PATTERN OF FAILURES IN TESLA SUSPENSIONS. THE ALLOY WHEELS ARE QUITE FRAGILE AS HAS BEEN SHOWN IN CRASH TESTING. IN CASE AFTER CASE TESLA SUSPENSIONS FALL APART ALL TOO EASILY. THIS IS BOTH INSANE AND LUDICROUS. PLEASE INVESTIGATE. KEEF ( WHO IS NOT UNHINGED AS ALLEGED BY ELON MUSK)

YET ANOTHER TESLA WITH THE BACK WHEEL SNAPPED OFF. HTTPS://WWW.COPART.COM/LOT/56738699/PHOTOS THIS IS NOT CRASH DAMAGE...IT IS SELF-INFLICTED INJURY TO SUSPENSION. WHY DON'T YOU GUYS GET OUT OF THE OFFICE AND GO AND INSPECT SOME OF THESE CARS? TAKE A MECHANIC WITH YOU. HE WILL CONFIRM THAT THE SUSPENSION PARTS ARE NOT STRONG ENOUGH FOR A BILLY CART LET ALONE A 3 TON CAR WITH INSANE/LUDICROUS POWER AND ACCELERATION. NHTSA AND TESLA HAVE BLOOD ON THEIR HANDS. PLEASE DEMAND A RECALL IMMEDIATELY. THANK YOU. KEEF