2017 Tesla Model X Complaint Log

Took vehicle in for manufacturer 8Gb eMMC recall. Replacement of eMMC caused delamination of instrument cluster display. Dealership claims this is a “known problem” and refuse to repair since car is out of warranty. The lack of instrument cluster is clearly dangerous. This appears to be a common problem following replacement of the eMMC on Tesla Model S and Model X: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Tesla Model X. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I received a notice from Tesla for recall No. 23V-838 for my 2017 Tesla Model X - P100D. The notice states that I should check if my software version is "2023.44.30" or a later release. Unfortunately, the 2017 Model X is on a different update schedule, as it has different computer and sensor systems than newer Model X's. My software version is from 2022. Accordingly, the recall was not remedied by Tesla for my vehicle and all other older Teslas with the prior sensor suite. I checked for any software updates but none was available. At the very least, the notice is deficient, as if they pushed a separate update for older model Teslas, it was not communicated therein. Thanks!

Car has been sent to the shop twice for the axles / half shafts and also two times for the front drive unit

The suspension system on the vehicle failed. The Tesla Roadside Service said I was able to drive it until I could get it fixed. However, that was incorrect information and I, or someone else could have been injured. The vehicle was repaired at the Telsa Service Center in Norwell MA. The warning that came on was something to the effect of auto suspension has been disabled. That was do to the failure.

The contact owns a 2017 Tesla Model X. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue where it was stated that due to the year of the vehicle, it was considered an older model and parts were not yet ready for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

Middle row center seat seatbelt won’t retract

The steering wheel was dysfunctional; the wheel was locked in the middle of the highway, and the car started to change lanes, causing a massive accident. There was a significant accident between my car and a truck; both cars were totaled. My airbags didn't open as well. I got a massive concussion, and I do not know about the condition of the other driver. There was a recall about the steering wheel, and we brought our car to the dealership, and supposedly they fixed the issue. There was no warning or message before the accident. The message appeared on my Tesla screen for the first time less than a few minutes before the accident.

Beginning in a recent software update, the windshield wipers in (at least early model) Tesla Model S and X cars with FSD beta no longer function in intermittent mode. Only the faster wiper speeds are functional. This regression results in unacceptable levels of driver distraction manually triggering the wipers with the button, and should have been fixed weeks ago. We're requesting a formal recall. It really isn't acceptable for their testing processes to be so flawed that something this serious could make it into released builds, beta or not. As a software engineer by trade, I find Tesla's testing to be nothing short of incompetent, even by iOS app standards, much less car standards, and they should really be fined every time they screw up this badly.

The second row center seat has a seatbelt that has failed. The seatbelt will not retract and is completely inoperative. I contacted Tesla about this issue and they said that it is not covered under warranty and they want to charge me $1,133.00 to repair it. I cannot afford this, and I believe the manufacturer should repair this defect free of charge since this vehicle is only 5 years old.

The component that is not working on my car is the intermittent windshield wipers. The issue is that the intermittent wipers do not come on in eaither of the 2 low settings. The wipers only work in the steady low and high settings. When it is just misty out or a light rain, you have to manually push the button at the end of the stalk to give a swish of the wipers. If you are on the steady low setting, it is too much and the wipers squeak on the widsheild. I originally brought this into my Tesla service center in October and they told me that this would be fixed in a firmware update. I have followed up a few times as the update never came and today I am back at the service center and they have told me that they are still waiting for this problem to be addressed and that I should just use the other low and high speed wipers to clear the mist. It is now the end of December, almost 3 month later.This is not safe and should be addressed right away.

The contact owns a 2017 Tesla Model X. The contact stated while driving approximately 65 MPH and other various speeds, the vehicle inadvertently decelerated while the accelerator pedal was depressed. There was no warning light illuminated. The vehicle was taken to the dealer, but the failure could not be duplicated. The vehicle was not repaired. The manufacture was notified of the failure and informed the contact that the issue would be documented. The failure mileage was approximately 97,649.

Manufacturer designed a Pyro Fuse (a/k/a Battery Fuse), the purpose of which is to open the main battery's circuit in the event of a detected crash via a squib charge, in order to prevent further property damage or risk to life. The obsolete design contained in this model depends on a small lithium ion battery with a 7-10 year lifespan. In this car's case, a timer notification kicked in at about 6.5 years of life. The risk to not recalling this part with the new part design (self-charging from the current) and all affected models in the fleet is that now all these vehicles risk higher odds of a catastrophic battery fires during collisions and other failures the fuse was designed to prevent.

I'm including a picture to go with a complaint I entered a few weeks ago. I took the vehicle to a repair shop that removed a broken bolt that Tesla said sheared off. more than 50% of the bolt was still in the cradle. The bolt snapped in a place where Tesla had a notch circling the bolt which made it weak at that point. I had the repair shop replace both of them with Tesla-approved bolts that are identical to the bolt that snapped. It appears that this was intentional and the repair shop indicated that there was no obvious reason the bolt needed to be scored around the circumference.

On or about August 27, 2023, I heard a loud noise as I was pulling out of a parking spot with my wheel turned to the left. As I drove away and over bumps, I heard loud metal-to-metal sounds coming from the front of the car. I scheduled an appointment with a Tesla service center and took it to them on September 8th, 2023. They found that a bold had sheared in half on the front stabilizer bar. They said it wasn't a manufacturer defect however I disagreed and requested it to be repaired out of warranty at their expense to make it safe and to put a stronger bolt on this time, but they refused. There were no warning lights before this occurred. I had my attorney send them a letter to persuade them to fix it however they have not responded in two months. The vehicle is a safety risk and I have found that this has occurred to other Tesla Model X owners. There is a class action lawsuit in California and Oregon for Tesla Model S and Model X suspension issues. The same car had premature wear of the upper control arm ball joints and the axle shafts have been replaced twice due to Tesla's admission of bad design and manufacturing. I have safety issues with the Fore Links and Aft Links as well.

Front control arms caused extremely difficult steering. No warning of failure displayed in vehicle. Suddenly noticed difficulty steering with squeaking and clunking noises. Tesla service replaced upper and lower control arms June 2023 and claim it’s a common repair in their vehicles with low miles. This vehicle has 37,100 miles. Sway bar links also repaired May 2022.

MCU1 FSD beta still not working and nothing has been addressed from Tesla. Tesla states we will MCU1 will be supported for fsd.

I paid for FSD And now TESLA has disabled the feature. They have not responded to any inquiries by me as to when it’s going to be reactivated. I would appreciate anything that you can do.

The intermediate shaft - steering column is a design defect on these cars. A service bulletin has been issued (https://static.nhtsa.gov/odi/tsbs/2020/MC-10177030-9999.pdf) but that is insufficient. This is a critical safety issue which could lead the driver to lose control of the vehicle. It felt like losing power steering and it required a lot of force to maintain steering control. Other owners have experienced this issue and posted their experience here: https://teslamotorsclub.com/tmc/threads/steering-u-joint-lower-shaft-issue-and-my-solution-so-far.212604/. Tesla has since redesigned this part with a CV boot to prevent corrosion and degradation of this critical joint. It is clear that the original design was flawed and all should be replaced immediately.

All of a sudden my vehicle has started making loud creaking/squeaking noises from the front passenger side suspension. It seems to occur with any movement of shift in the vehicle weight. Occurs when stopping or starting to move from a stopped position. It makes me very concerned that the suspension will fail as I’m driving. Using google I have discovered this a very common occurrence with Tesla Model X’s from 2016-2017. I asked my friend and he experienced the same issue on his 2016 Model X. The repair he stated was over $1,000. I believe if this a common occurrence then it should be a known defect. No collisions on my vehicle that could have caused this.

The contact owns a 2017 Tesla Model X. The contact stated that when he purchased the vehicle, the Infotainment screen was delaminating, potentially causing issues with the display and communication of the vehicle. No warning light was illuminated. The vehicle was taken to the dealer and the contacted was informed there was no recall for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.

Issue regarding a persistent creaking noise emanating from the front passenger side of the vehicle. The noise has become increasingly loud, particularly when driving over bumpy roads, indicating a potential suspension problem. This matter has gained significant attention among Tesla users through a widely viewed video: YouTube Video: Creaking Noise from Front Passenger Side (link: https://www.youtube.com/watch?v=6iG23-p9AOA&ab_channel=KmanAuto) . Multiple Tesla consumer forums have also discussed similar concerns. Tesla service has quoted an approximate repair cost of $700. Due to the potential safety implications and the need for a thorough investigation, I urge immediate attention to address this issue promptly.

The second row car seat is moving freely and not locking to the base. It had my child car seat installed. The tesla service team told the only fix is to replace the whole seat. The design does not have any backup latch to lock the seat. It’s a serious safety concern since the seat could just move out of lock while driving esp when a car seat is installed. I read this has happened to multiple cars online.

The contact owns a 2017 Tesla Model X. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed with the Autonomous Self-Driving mode activated, the Auto-steer feature was engaged, and the vehicle inadvertently steered into the left lane of oncoming traffic. The contact manually steered the vehicle away from the oncoming traffic. An unknown dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 110,000. Parts distribution disconnect.

When autopilot is engaged, the car randomly decelerates on the highway. This has happened multiple times. I have tried to report this to tesla but to no avail. They tell me the following: 1. They are unaware of any issue 2. Then, it is my specific car's problem and not a design issue and they will not fix it without charging me over a $1100 3. When I asked them what the issue is, they said they don't know and want me to provide to the minute detail on when the incident happened. 4. That I should stop using autopilot (which I paid for) because it may be unsafe for me to use. When I point out that their statements are conflicting with each other, they ignore me. I have tweeted about this to Elon Musk as well to NHTSA and I am hoping that someone will notice this and help me get this fixed.

The contact owns a 2017 Tesla Model X. The contact stated that while driving at an undisclosed speed and attempting to make a left or right turn, the steering wheel became difficult to maneuver. The contact stated that the steering wheel intermittently performed as designed while driving straight. No warning lights were illuminated. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,881.

This contains new information, a smoking gun, and is associated with NHTSA complaint numbers 11505487, 11505488, and 11505489. NHTSA Recall: 21V-035; Tesla Manufacturer Recall: SB-21-21-001 I was threatened a $35/day charge and tow/impound though no maintenance was performed on my vehicle. I went to pick it up and the vehicle was still suffering from the recalled eMMC issue which causes the screens to blank, freeze, etc. All driving information, safety features, and some exterior safety features are lost - it's a major hazard. This recall has two parts, the first part was a Tesla over the air update, which it pushed to the affected vehicles. I believe in doing this, Tesla has now stated to the NHTSA that the recall was complete. However, the recall has a secondary part "To be specific, Tesla will replace the VCM daughterboard that has the Hynix 8GB eMMC with a VCM daughterboard that has an enhanced 64GB Micron eMMC, free of charge." which Tesla is completely denying accomplishment. I have requested the car be repaired 7 times over the past 6 months and they have denied and avoided the recall repair, stating that there are no active recalls and forcing a paid upgrade to the MCU2. Tesla is abusing the over the air update capability and falsely stating that they're correcting issues to avoid correcting safety hazards. My vehicle has experienced 13 failures over our 6k miles of ownership in 6 months. In those 13 failures, 6 nearly caused catastrophic accidents. Additionally, the service center in Fort Worth (275 University Drive) has been altering/cancelling service records to avoid completing required recall repairs. The GM, [XXX] was recently fired/resigned and the senior service rep [XXX] was moved. Tesla must fix its unsafe vehicles and I recommend double checking all recalls Tesla has "completed" via over the air updates. They're artificially avoiding accomplishment of the recall and leveraging the safety hazard on the consumer. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

Dashboard or driver screen suddenly goes black while driving (and at other times will freeze on a certain speed, despite slowing down, or breaking.) At this point, driver does not know what speed he, or she is traveling at, nor what gear. Response from Tesla is to reboot the car. However, these episodes while driving continue and are very dangerous. Tesla is pushing paying $2000 to get an infotainment upgrade to solve this safety issue which seems to be a defect in the car.

Tesla’s entire car function (rear view camera, windshield heating, rear defrost) is supported by the center screen system. In Gen1 model X it uses a Gen 1 computer. Over the last 4 months. The screen blanks out while driving. I can’t access car functions. This happens while driving so it’s super dangerous. Only way to resolve the issue is to press a few more UI buttons on the screen. This impairs all car functions. I’ve submitted this a couple times to Tesla now and they say that this is a software issue they have not been able to resolve and they’re asking me to pay $2000 to get their next generation center console. I’ve mentioned that this is a safety risk as this can happen while driving, which makes me take my eyes off the road to fix the problem on the center console. They don’t seem to care about it. This is happened to multiple drivers according to the technician I spoke to, and they have not solved the issue. I recorded my last service with Tesla, and I have proof of them speaking of this issue.

On the date of January 4th, at approximately 6:50 pm, while using the Autopilot feature on my Model X, I was driving 55 mph on the highway and the phantom break occurred, which it completely stopped my car but I was fortunate enough there wasn't any car behind me and I was able to speed up quickly avoid any accident.

When exiting an on-ramp on a freeway, the car suddenly veered to the left on its own, almost colliding into another vehicle. There was no dangerous activity nor any stopped cars anywhere around the car.

Continuation of complaint 3 of 3 though this occurred 12 times over 6 months and nearly causing 6 accidents - tell me if you need me to make 6 separate complaints - 12/8/2022 - Vehicle key fobs stopped working (still able to start vehicle from the Tesla mobile app) and the screens completely locked up while driving multiple times nearly causing multiple accidents. It's also likely that the key fob failure was a result of the malfunctioning computer. Cleared computer cache. 12/23/2022 - Battery Fault (vehicle may not start warning) BMS_w035, front passenger safety restraint fault, buggy and unsafe screens; still no information from Tesla regarding the recall for the malfunctioning screens and computers. Tesla stated that they could not "see" any of the faults in the vehicle or in their server, though my wife took photos. 1/16/2023 - Service request scheduled for warranty/recall repair for unsafe screen hazard that was resetting while driving, vehicle towed to Tesla; 14 Jan 2023 Tesla cancelled the service request and input their own request that describes a customer inquiry for an infotainment (computer) upgrade and that we've declined the repair. Based on this, I am unable to download the invoices because they've jammed up the system to further impede proving their negligence. Currently, Tesla has locked up the app so that I cannot create service requests for the warranty/recall issue, they're failing to repair the vehicle, they're failing to communicate beyond threats of daily charges and towing, and it is impossible to reach someone at the service center though I've been able to describe the issue on multiple occasions to the Tesla phone answering service folks. Tesla is out of control and has placed my family and others in harms way due to their negligence to inform and accomplish their warranty and recall requirements. I respectfully request your help in holding Tesla accountable so others are not longer put at risk, and so their vehicles get repaired.

Car was hit by a city bus on 12/17/22. Car was towed to repair shop. Damages were repaired. Shortly after repair, the Car started making high pitched loud sound when a/c turned on. Took the car back to repair shop. Diagnosis: Air conditioning unit and compressor failed. Tesla wants $5700 to fix it, $4444 of it labor charges. They are saying it did not have to do with accident. The car did not make this sound before the accident. See pics.

This is a follow on complaint due to this occurring 12 times over the past 6 months, 6 of those times nearly resulted in catastrophic accidents. I wrote Tesla via certified mail, per their owner's rights requirements in Dec 22 and Jan 23, stated the problem and requested repair, replace, or repurchase. I gave Tesla ample opportunity to repair the vehicle. Tesla now refuses to repair and is failing to adhere to their own warranty, recall, stated owners rights, TX code, and NTHSA guidance (recall and likely codes due to breach), and they're now threatening me and behaving negligently by asking that I take their malfunctioning and hazardous vehicle back out on the road. Our vehicle has been out of service 2 months total and 1 month currently over multiple corrective action attempts for a recalled item. Service Visit Invoices versus reality, plus dates in and out of service do not include additional vehicle down time while waiting for service visit time slots - We purchased the vehicle on 7/23/2022 - I do not have access to records prior to this date, though I am certain this vehicle was plagued by the recalled issue under factory warranty. I firmly believe, based on Tesla's actions under my ownership, that they will do anything in their power, including blocking or changing vehicle history so they can avoid their responsibilities. 7/23/2022 - Key fob battery replaced; Invoice failed to include service center employee hard resetting the computer system and faulty AC system, plus trim piece identified as needing repair 8/10/2022 - HVAC and trim corrected; Invoice failed to include issues with computer and technician described that some of these require resets sometimes, but failed to provide info about the recall and the nature of the failures. I described that the screens would unsafely reset on their own and the technicians failed to provide any further information. 9/16/2022 - Vehicle failed to charge at high speed charging and buggy/malfunctioning screens included

When using autopilot (handsfree) feature, it brakes automatically. In some cases, there is no car in front of it and applies short brake automatically. During bottleneck traffic it gets worst, applies throbbing hard brake and due to excessive hard braking rotors/pads are going bad very often. Whatever is on your seats, will be on the floor and feels like you are having a stroke. Due to the defect in autopilot feature, rotors/pads are going bad and need to spend lot of money replacing them. As tesla service centers are pretty expensive. Attached is the invoice. I feel that brake pads/rotors/labor should be all covered under Tesla warranty. Autopilot feature is very dangerous to use and it also creates lot of stress when the feature is engaged. One of the location/time stamp sharing it below, pretty sure Tesla can pull it off from their history as well. There was no car in front and it just applied hard brake: Dec 7th 2022 at 10:10 am. Coordinates: 40°42’03.5”N74°09’15.7”W (PR2W+97R Newark, New Jersey (40.700977,-74.1543580)

Phantom breaking occurs predictably in the same spots along the NJ Garden State Parkway. Most certainly I have noticed it and can easily replicate it around the Toms River exit 80 in both south and north bound lanes. The vehicle will break suddenly and abruptly when enhanced autopilot or self-driving is engaged. It will come to a complete stop if allowed even when there is absolutely no other vehicles or obstacles in front of it which would justify breaking. It has happened during the day and even late at night when the road is void of vehicles. This same behavior also occurs further south on the GSP I believe around exit 50 but I can't recall with precision on that one.

I suffered a catastrophic suspension failure on the front passenger side while traveling at 70 mph (speed limit).

The factory installed trailer hitch receiver fell off while towing an empty trailer. I installed the trailer hitch receiver making sure the knob was in the green markings. The trailer was empty and within limits for the vehicle. I towed it about a mile in town. When driving over a manhole cover at an intersection I heard a loud bang and the receiver fell off. The trailer safety chains continued to pull the trailer. When stopping the vehicle, the trailer hit the rear of the vehicle and caused damage. It could have been a lot worse had I been traveling at speed.

Without warning, my steering became extremely rigid. I did not receive any indicators on the dash to suggest there was a mechanical/electrical issue prior to this incident occurring and only found out while trying to make a turn at a T-intersection. Turning my vehicle at low speeds requires two hands - it's so difficult my wife will not drive the Tesla after almost crashing into a ditch. I've researched the issue and found that Tesla recalled 2016 and earlier Model X vehicles for steering issues. I've requested a diagnosis and repair from Tesla given this extremely unsafe steering failure. Unfortunately Tesla does not offer priority to safety related failures and my appointment was set out about three weeks. As of today's date, I still have a vehicle in my garage that is unsafe to drive due to this steering component failure and my appointment with Tesla in Raleigh isn't until November 3, 2022 at 8:15 am. My current mileage is 57,637. I'm willing to make the vehicle available for inspection, if needed, but it will have to be before the scheduled appointment as I need this vehicle fixed due to it being a primary family vehicle. I do have message between myself and Tesla but cannot upload them here. Thank you.

Original infotainment MCU1 with upgraded memory continues to not allow service mode to initialize. Also screen goes black with no connectivity to the car from my phone app, no access to temperature control, or GPS mapping. No access to any seat controls or door controls. This occurred for 1 hour while driving to home. System is operational again - 10 days later with no driving in between. Tesla service came out to diagnose and are not sure of the cause, however failure cause safety issues for passenger overheating and control functions to operate the car as well as diagnose the issue.

Highly repeatable issue: driving on left lane of a highway going at high speed (60) with adaptive cruise control enabled (but *not* full self drive mode). Put on turn signal to merge into right lane. There was a car in the right lane directly next to me but I had not initiated the merge, was merely signaling my intent to merge. My car SLAMMED on the breaks (very dangerous as I was almost rear ended the first time by a 18 wheeler). Did some testing at a later date- if there is a car slightly ahead of me in the right lane, the car behaves normally (maintains speed) if there is a car in my blind spot, the car indicates there is someone in my blind spot but maintains speed. If I am driving in the left lane all three scenarios (slightly ahead, directly adjacent, in blind spot) the car maintains appropriate speed. It is only when car is directly adjacent when in left lane w/ right turn signal that car always now will slam on brakes. Very dangerous- Tesla has been made aware of the Issue 2x now- and had informed me that “it is beta software (?????!!!!!!) and to live with it.”

We were driving down the freeway in daytime sunny weather on “autopilot” (I was actively monitoring the vehicle of course) when the car SLAMMED on the brakes for no reason. It was aggressive and fortunately I disconnected the driver assist “autopilot” and immediately pressed on the accelerator (not an intuitive action) to avoid causing an accident. There was no reason for the car to behave this way. Furthermore, Tesla updated the software recently on my vehicle. I purchased the vehicle with radar, whereby it would use the radar as an input in coordination with other information for the adaptive cruise control and auto steer. (Collectively called the “autopilot” by Tesla. This recent software update took the radar out of the equation and made my car function differently (less robust) by now only using the cameras and not the radar. The cameras on my model year are not, to my understanding, of the same capability as the cameras that Tesla is using with their newest models. Despite the cameras being older, tesla modified the vehicle via over the air software update to only utilize the cameras, again, despite the car being designed to utilize the radar as an input to the semi autonomous driving. I take great issue with Tesla retroactively reducing the capability of my semi autonomous driving and not providing a warning or a clear choice. The phantom braking I experienced was after this software update that removed the radar. It’s one thing if a driver needs to be prepared to brake, but quite another if the car brakes EXTREMELY aggressively and the driver has to rush to press the accelerator, all while startled. I work as an airline pilot and this seeming total disregard for safety, removal of radar input that the car has on board already, and lack of transparency to the driver would never be accepted in aviation. I urge the NHTSA to look into the aggressive uncommanded braking. Thank you, Stefan

The contact owns a 2017 Tesla Model X. The contact stated that the message "Air Suspension" was displayed intermittently while driving. The vehicle was taken to the Tesla Service Center where it was diagnosed that no issues were found. The contact stated while her fiancé was pulling into a parking lot at 5 MPH with her in the front passenger’s side seat, the vehicle lunged forward and shut off inadvertently. The contact and her fiancé were unable to restart the vehicle, to turn on the hazard light. Additionally, they were unable to open the driver’s or passenger’s side doors. Additionally, the contact stated that the passengers occupying the second and third-row seats including her disabled father were also unable to open the rear doors. The contact stated that the vehicle was becoming increasingly hot. The contact and some of the passengers crawled to the rear seats and removed both the rear driver's side and the passenger's side door panels in order to access the emergency releases. The contact stated that one person pushed the rear door from the inside while another person was pulling the rear door from the outside and the door opened. The contact and the other passengers were able to exit the vehicle. The manufacturer was notified of the failure but was unable to access the computer system. The manufacturer advised the contact to tow the vehicle. The vehicle was towed to a Tesla Service Center where it was still being diagnosed. The vehicle was not repaired. The failure mileage was approximately 93,000.

Headlights will not work. Due to the vehicle not having a method of turning on headlights without access to a properly working media control unit which happens to be of all touch screen functionality a blackout of the screen will cause the driver to have no other access to the headlights or other vital safety features. This issue has been ongoing with Tesla for a long period of time and it continuously put the occupants of the vehicle at risk for injury both severe or fatal. Repeatedly addressed this malfunction of the vehicle with the repair facility and it has failed to be corrected or repaired.

Under heat and stress, we noticed the front of the car would make cracking and creaking noises. We took the car in and they informed us that the rear linkages of the left and right front suspension and the upper linkages of the left and right rear suspension were worn down significantly due to the weight of the overall car. Our entire suspension needed to be replaced due to significant cracking and stress fractures. Had we hit a speedbump too hard or a pothole, the suspension would have collapsed on us. We're lucky that we brought it in but we can't be the only ones with this issue. We've never towed anything in the car and primarily drive on the freeway with no more than 2 people ever in the car. I know China has recalled the Model X for this reason. Why have we not?

MCU failure. Same symptoms as a failure of the mcu1, although mine was upgraded over a year ago to mcu2. It has failed. Failed strangely enough, after leaving the dealership, after an unnecessary recall to update MCU memory. My car does not have the problem. I was told, and given the car back. a mile from the dealership I realized that nothing was working. Can not turn on the defroster cannot operate any other features, air-conditioning, etc. it took three months to get the car back to them to try to address this problem all the time not having a fully functioning touchscreen and after two week time at the dealership they tell me that the MCU has failed and then I have to pay almost $2000 to fix it, additionally, they also said that this is the first MCU upgrade to the MCU to that they have seen fail, which brings up a whole lot more question. Carl was working fine when it entered the dealership to perform this unnecessary repair, but was not working when it left.

This issue most likely plagued our Model X during it's original factory warranty based on the class action, NTHSA inquiry, and NTHSA and Tesla recall for the same issue which affects Model X buil between 2016 and 201. These are the things we have personally experienced 12 times over our short ownership, 6 times these nearly caused accidents - this catastrophic malfunction has occurred (on average) once every 500 miles during our ownership: Primary driving instrument and safety info screen (small screen/driver dash screen) and larger infotainment screen BOTH: Freeze, “lock up” or “go blank” Turn black (an issue known by some drivers as “the black screen of death”) Fail to turn on Repeatedly reboot Display a “touchscreen unresponsive” message Stop working completely Otherwise malfunction These issues generally occurred at the worst possible times, most likely when the deficiently designed computer was over taxed (night, weather, traffic, cold - though it also occurred twice under basic conditions). Each time, it was absolutely disorienting and results in a hazard for driver, occupants, and people/property around the malfunctioning vehicle. Class action info - https://www.classaction.org/tesla-s-x-touchscreen-mcu-problems-lawsuits NHTSA investigation: https://static.nhtsa.gov/odi/inv/2020/INRM-EA20003-11321.pdf NHTSA and Tesla Recall - https://www.classaction.org/media/tesla-touchscreen-recall-notice.pdf Tesla has failed to repair this issue over the past 6 months. I requested they repair, replace, or repurchase per my owner's rights. Tesla now refuses to repair and negligently states that I must pick up the faulty and unsafe vehicle. They are in breach of their warranty and recall obligations.

The car had no identifiable steering issues prior to this incident. On Saturday 7/16/2022 during a short, low-speed drive, steering effort suddenly became much higher during a turn, resulting in a near-miss. The steering would no longer self-center after a turn, and the vehicle was quite difficult to control in turns, requiring large turning force and with limited precision due to the force required to overcome the stiffness. Straight line driving was still relatively easy. Tesla repaired the vehicle three days later and retained the parts. The problem was described on the work order as 'Technician diagnosed the lower intermediate steering shaft joint was seized causing intermittent stiffness at certain degree of turn. Technician replaced the lower intermediate shaft and verified steering wheel is turning normally again.' The vehicle is now steering normally again after the part replacement. There are several threads on the Tesla Motors Club forum about others experiencing similar issues with the same part. The replaced part has a -A suffix indicating it has been revised. Others may yet experience this same dangerous failure of the original part if it has a design fault that Tesla corrected.

I was driving my Tesla on left line of I75 Norh with 70 miles speed. It was on autopilot . Without any warning car lost the control and slipped, changed three lines and collide at the right side median .it’s happened on 3 July 2022. I reported the accident to Tesla right away. The accident took place more than 6 months and still Tesla is saying they are studying the car and not giving a clear report. So the repair people doesn’t know how to fix it and I am out of car. Please investigate the case and help me to get a report so that I can fix the car.

Many instances of hard braking in cruise control with no cause. In the last 6 months it’s gotten very bad. It only happened very infrequently before when someone was turning off the freeway it would brake for just a second. Now it is braking hard in an extended fashion and multiple times in one trip. Sometimes we can see some reason, sometimes not. Once, traveling 75 MPH passing a large truck in the lane to my right, the brakes slammed on very hard. Fortunately, I had both hands on the wheel and avoiding crashing into him and the car be him me was far enough back to not hit me. Many other smaller instances, but today doing about 45-50 MPH the brakes slammed on HARD, didn’t release, and I had to steer to the left and hit the accelerator to avoid hitting a biker. I think the Tesla may have been reacting to the biker. I will not use cruise control any longer until it is fixed. It is terrifying and it’s just a matter of time until something really bad happens.