NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2020 Tesla Model X. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
HERE IS A 2020 TESLA MODEL X IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37336502?ROWNUMBER=125 THE FRONT WHEEL HAS GONE ALL WHOMPY BECAUSE THE TOP BALL-JOINT HAS POPPED APART. THIS CAR HAS ONLY TRAVELLED 4000 MILES SINCE BEING PUSHED OUT OF THE TESLA TENT. IT IS UNLIKELY THAT THE BALL HAS SUFFERED ENOUGH WEAR AND TEAR TO ALLOW IT TO POP APART. IT IS MORE LIKELY THAT THE BALL-JOINT WAS MADE BY STONED MONKEYS AT THE LOCAL ZOO. WOULD IT BE TOO MUCH OF AN ASK FOR YOU TO TAKE THESE WRETCHED JUNK-HEAPS OFF THE HIGHWAYS? HAVE AN EXCITING DAY. REGARDS KEEF
HERE IS A 2020 TESLA MODEL S IN THE JUNKYARD: HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37573752?ROWNUMBER=3 DESPITE HAVING THE NEW IMPROVED REDESIGNED SUSPENSION GIBLETS IT HAS GONE ALL WHOMPY. THE RH BACK WHEEL IS LEANING OUT AND THE FRONT SUSPENSION IS.COMPLETELY COPULATED. THE STEERING KNUCKLE HAS CRACKED IN HALF, THE LOWER BALL JOINTS HAVE SNAPPED. THE WHOLE THING IS FORNICATED. THIS IS NOT CRASH DAMAGE. IT IS SELF INFLICTED INJURY CAUSED BY BAD DESIGN, BAD MATERIALS AND BAD ELON. PLEASE TAKE THESE JUNKHEAPS OFF THE ROADS. THANK YOU KEEF
HERE IS A 2020 TESLA MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37531471?ROWNUMBER=2 IT HAS NOT BEEN IN A COLLISION, NO AIRBAGS HAVE DEPLOYED AND THERE IS NO IMPACT DAMAGE TO THE BODYWORK. THE AIR SUSPENSION HAS COLLAPSED AND DUE TO THE LUDICROUS DESIGN HAVING NO LIMIT STOPS ALL FOUR WHEELS HAVE JAMMED UP INTO THE WELLS. THE BACK LH TIRE HAS BEEN RUBBING AGAINST THE WHEEL-WELL FOR SO LONG THAT IT IS COMPLETELY SHREDDED (SEE ATTACHED PHOTOGRAPH) THE OWNER MUST HAVE BEEN OBLIVIOUS TO THIS. PERHAPS HE WAS USING THE TESLA SELF-PLEASURING DEVICE THAT IS SO POPULAR WITH TESLA OWNERS - HTTPS://WWW.GIZMODO.COM.AU/2020/07/THIS-BLOWJOB-MACHINE-DESIGNED-FOR-TESLAS-ON-AUTOPILOT-IS-A-TERRIBLE-IDEA-BUT-PROBABLY-NOT-WHY-YOU-THINK/ IF YOU CAN SPARE THE TIME WOULD YOU PLEASE GET AROUND TO ISSUING A RECALL TO GET THESE DEADLY DEFECTIVE CONTRAPTIONS OFF THE ROADS. THANK YOU KEEF
THE INSTRUMENT CLUSTER DOES NOT SHOW A VALID SPEED. SPEED IS SHOWN AS '0' EVEN WHEN VEHICLES IS TRAVELING AND EVEN WHEN CRUISE CONTROL OR 'AUTO PILOT' IS DRIVING.
TL* THE CONTACT OWNS A 2020 TESLA MODEL X. THE CONTACT STATED WHILE DRIVING 5 MPH, WHEN THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY. THE CONTACT WAS ABLE TO DEPRESS THE BRAKES PEDAL AND STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE HAD EXPERIENCE THE FAILURE AGAIN ON 12/14/2020, AFTER PARKING THE VEHICLE AND WHILE THE VEHICLE WAS OFF WHEN IT ACCELERATE INDEPENDENTLY AND DROVE INTO A BUILDING. THE AIRBAGS DID NOT DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES OR SEEK MEDICATION ATTENTION. A POLICE AND FIRE DEPARTMENT REPORT WAS FILED. THE CONTACT CALLED LOCAL DEALER TESLA (6701 AMADOR PLAZA RD, DUBLIN, CA 94568; (925) 361-1173) AND WAS MADE AWARE OF THE FAILURE.THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200. *BF THE CONSUMER STATED THE VEHICLE'S LIGHTS INDEPENDENTLY TURN ON AND OF.
HERE IS A 2020 MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37336502?ROWNUMBER=63 THE FRONT WHEEL HAS GONE WHOMPY BECAUSE THE TOP BALL-JOINT HAS POPPED APART. THIS EXACT SAME BALL JOINT IS USED ON ALL MODELS OF TESLAS. TESLA SEEMS TO HAVE GOT A BAD BATCH OF THESE BALL JOINTS THAT HAVE INSUFFICIENT LUBRICANT CAUSING SQUEAKING AS THE DRY METAL PARTS RUB AGAINST EACH OTHER. MANY OWNERS ARE COMPLAINING ABOUT THIS ON THE FORUMS AND ARE RESORTING TO DIY REPAIRS LIKE MAKING A HOLE IN THE BOOT AND SPRAYING IN LUBRICANT. THESE FAILURES ARE NOW SO COMMON THAT A MEME HAS BEEN GENERATED. POP GOES THE BALL JOINT HTTPS://WWW.REDDIT.COM/R/ENOUGHMUSKSPAM/COMMENTS/F9K8G6/POP_GOES_THE_BALL_JOINT/ NOT REALLY FUNNY THOUGH. THIS FAILURE WILL KILL PEOPLE. PLEASE TAKE ACTION. THANK YOU KEEF
HERE IS A 2020 MODEL X IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37239417?ROWNUMBER=4 BOTH REAR WHEELS HAVE GONE WHOMPY (THAT MEANS THEY ARE LEANING OVER AT AN ANGLE) THE CAR HAS BEEN INVOLVED IN A MAJOR WHOOPSIE AND HAS A BIT OF DAMAGE HERE AND THERE. REGARDLESS OF THIS, EVEN IN THE EVENT OF A HARD IMPACT TO THE WHEELS IT SHOULD HAVE BEEN THE WHEELS THAT BROKE RATHER THAN THE SUSPENSION. I THINK IT IS LONG OVERDUE THAT YOU SHOULD STOP GIVING TESLA THE BENEFIT OF THE DOUBT ON THESE ABSURDLY FRAGILE SUSPENSION COMPONENTS AND THAT YOU SHOULD DEMAND AN IMMEDIATE RECALL. THANK YOU KEEF
I WAS DRIVING ON FREEWAY 99 NEAR CHOWCILLA, CALIFORNIA IN MY TESLA MODEL X WITH UNDER 7,000 MILES ON AUTOPILOT AND THERE WAS NO CARS IN ANY DIRECTION NEAR ME. THIS FREEWAY WAS A STRAIGHT LINE WITH NO BENDS OR CURVES. THE CAR WAS TRAVELING AT 75 MPH IN THE MIDDLE LANE ON AUTOPILOT AND THE CAR SUDDENLY DECELERATE VERY AGGRESSIVELY FOR NO REASON. THE TIRES SCREECHED AS THE CAR'S SPEED SUDDENLY CAME TO A NEAR STANDSTILL AT THE SPEED OF 10-15 MPH. THE DRIVER ([XXX]) TOOK MANUAL CONTROL AND DROVE THE CAR WITHOUT ANY POTENTIAL FATALITIES. IF THERE WAS A CAR OR TRUCK BEHIND US, WE WOULD HAVE DIED. THIS HAS HAPPENED ON TWO PREVIOUS OCCASIONS, BUT THE DECELERATION WAS NOT AS SUDDEN AS THIS LIFE THREATENING OCCURRENCE. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
I WAS THE FOURTH VEHICLE IN LINE AT A BANK DRIVE THRU AND WHEN THE VEHICLE IN FRONT OF ME MOVED UP IN LINE, I PLACED THE VEHICLE IN DRIVE AND SUDDENLY THE VEHICLE ACCELERATED OUT OF CONTROL AND HIT TWO VEHICLES AND THEN WENT OVER A CURB INTO A PARKING LOT AND CRASHED INTO TWO OTHER VEHICLES, WHICH RESULTED IN A SERIOUS ACCIDENT INVOLVING FOUR OTHER VEHICLES. FORTUNATELY, NO ONE WAS SERIOUSLY HURT. MY VEHICLE WAS A TOTAL LOSS.
UPON ACCELERATING THE FRONT END BOUNCES AND VIBRATES UNSAFELY. TESLA IS AWARE OF THE FAULTY DANGEROUS DESIGN, YET THEY CONTINUE TO SELL THEIR MODEL X WITHOUT DISCLOSING TO PURCHASER. ADDITIONALLY, THEY REFUSE TO REPAIR THE VEHICLE, INDICATING THAT NEW FRONT HALF AXLES WILL ONLY TEMPORARILY SOLVE THE ISSUE. THE BOUNCE HAPPENS WHEN STARTING FROM A COMPLETE STOP OR OFTEN WHEN ACCELERATING FROM ONE SPEED TO ANOTHER. THE BOUNCE HAS BEEN HAPPENING SINCE APRIL BUT REPEATED REPAIR REQUESTS TO TESLA HAVE BEEN REFUSED.
WHILE I WAS PARKING, MY TESLA MODEL X SUDDENLY ACCELERATED INTO MY OFFICE BUILDING. I AM SURE THAT MY FOOT WAS ON THE BRAKE AT THE TIME.
WHEN PULLING INTO A PARKING SPACE THE VEHICLE UNEXPECTEDLY ACCELERATED CAUSING THE VEHICLE TO JUMP THE PARKING CURB AND STRIKE A RETAINING WALL. I HAVE THE VIDEO FROM THE CAR. WHILE TURNING RIGHT INTO AN AVAILABLE PARKING SPOT, I WAS ABOUT 80% INTO THE SPOT WHEN THE VEHICLE SURGED.
HERE IS A VIDEO OF A TESLA ON THE DRAG STRIP HTTPS://WWW.YOUTUBE.COM/WATCH?V=5RFDDIMYDP4&T=589S THE COMMENTATOR NOTES THAT THE TESLA LOOKS AS THOUGH ITS AXLE IS ABOUT TO SNAP. BOTH THE FRONT AND REAR WHEELS ARE WHOMPING AROUND SO AS TO BE IN DANGER OF JAMMING UP IN THE WHEEL WELLS. THIS IS NOT JUST THE COMPRESSION OF RUBBER BUSHINGS IN THE SUSPENSION. IT IS THE RESULT OF STRAIN IN THE SUSPENSION COMPONENTS. TESLAS THAT ARE DRIVEN "ENTHUSIASTICALLY" ARE CERTAIN TO STRESS THE CAST AND EXTRUDED ALUMINUM COMPONENTS WELL BEYOND THEIR ELASTIC LIMITS. TESLA OWNERS OFTEN ENJOY THE LUDICROUS AND INSANE ACCELERATION. TESLAS ALSO OFTEN ENJOY SPONTANEOUS LUNATIC ACCELERATION AKA UNINTENDED ACCELERATION. I PETION YOU TO INVESTIGATE THESE DEADLY CONTRAPTIONS. THANK YOU UNHINGED CITIZEN
HERE IS A 2020 TESLA MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/36107917/20 IT HAS DONE JUST 500 MILES AND THE BACK WHEEL HAS GONE ALL WHOMPY. THE TREAD IS PARTLY WORN AWAY ON THE WHOMPY WHEEL. THIS SHOWS THAT THE DRIVER CONTINUED TO DRIVE AFTER THE WHEEL STARTED TO GO WHOMPY .OH WELL, I GUESS YOU HAVE TO BE BRAINLESS TO BUY A TESLA IN THE FIRST PLACE. HOW ABOUT YOU DO YOUR JOB AND RECALL THESE DEADLY DEFECTIVE ELECTRIC BATTERING RAMS BEFORE EVEN MORE PEOPLE GET KILLED. THANK YOU. [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
I PURCHASED A TESLA X. THEY ADVERTISE 450 MILES PER CHARGE. I HAVE NOT GOTTEN MORE THAN 300 MILES PER CHARGE. THE SALES PEOPLE LIED ABOUT IT AND I HAVE RETURNED THE CAR BUT NOW THEY DON'T WANT TO REFUND THE MONEY. I AM NOW IN AN EXPENSIVE LAW SUIT.
AT APPROXIMATELY 6:18 PM ON 3/21/2020, I WAS DRIVING MY BRAND NEW 2020 TESLA MODEL X (7 MILES STARTING ODOMETER) HOME FROM TAKING DELIVERY OF IT (!), AND AFTER 20 MILES OF MOSTLY HIGHWAY DRIVING, I WAS NEARING HOME AND STOPPED AT A TRAFFIC LIGHT (WITH SEVERAL CARS STOPPED AHEAD OF ME). AFTER ABOUT 30 SECONDS OF SITTING DEAD-STOPPED, THE CAR VIGOROUSLY ACCELERATED WITH NO ACTION ON MY PART, AND I HAD TO TURN THE CAR HARD TO THE RIGHT TO AVOID A FULL-ON COLLISION WITH THE STOPPED CAR IN FRONT OF ME. FORTUNATELY, TO MY RIGHT THERE WAS A CURB AND THEN AN EMPTY PARKING LOT AND SO I WAS ABLE TO AVOID ANY SERIOUS PROPERTY DAMAGE OR INJURY. BOTH OF THE PASSENGER SIDE TIRES ON MY VEHICLE WERE FLATTENED, AND THERE WAS SOME VERY MINOR DAMAGE TO THE FRONT DRIVERS SIDE BUMPER, AND TO THE REAR PASSENGER SIDE FENDER OF THE VEHICLE IN FRONT OF ME. (I HAD LEFT ENOUGH DISTANCE WHEN STOPPING AT THE LIGHT IN BETWEEN MY CAR AND THEIRS AND I ALSO SOMEHOW REACTED VERY QUICKLY GIVEN HOW IN SHOCK I WAS.) THE CAR WAS NOT DRIVE-ABLE BECAUSE OF THE FLAT TIRES, AND SO I CONTACTED TESLA ROADSIDE ASSISTANCE. THEY TOWED THE VEHICLE BACK TO THE TESLA FACILITY FROM WHERE I HAD JUST ORIGINATED. AFTER THE INCIDENT, I IMMEDIATELY CONTACTED THE SALES PERSON BECAUSE -- YOU KNOW -- I HAD LITERALLY JUST PURCHASED THE CAR. SOMEONE ELSE ON THE SALES TEAM ANSWERED THE PHONE. MY SALES PERSON CALLED ME BACK SHORTLY THEREAFTER, AND I EVENTUALLY SPOKE WITH THE SALES MANAGER AROUND 7:45PM. ALL FOUR OF THOSE INDIVIDUALS (3 SALES, 1 ROADSIDE ASSISTANCE REP) SAID SOMETHING TO THE EFFECT OF: "WE'VE NEVER HEARD OF A VEHICLE DOING THIS BEFORE." THANKFULLY I THOUGHT TO GOOGLE THE ISSUE, AND AN ARTICLE IN CAR & DRIVER ABOUT YOUR PENDING INVESTIGATION POPPED UP. SO I FEEL LIKE THEY WERE PROBABLY GASLIGHTING ME PER SOME SCRIPT FROM LEGAL, WHICH IS A REALLY GREAT FEELING AFTER YOU SPEND $103,000 ON A CAR.
HERE IS A 2020 TESLA MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/35799520/8 IT HAS DONE JUST 2000 MILES AND ALREADY THE WHEEL HAS GONE WHOMPY. DESPITE THERE BEING A TSB OUT FOR WEAK SUSPENSION LINKS HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2019/MC-10153421-9999.PDF TESLA IS STILL SWEEPING THIS ISSUE UNDER THE RUG. THEY HAVE NOT FIXED THE OLDER CARS ON THE ROADS BUT WORSE STILL THE NEW CARS COMING OFF THE LINE STILL HAVE SUSPENSION GIBLETS MADE FROM PLAY-DOUGH.. GOOD HEAVENS TO BETSY.... ARE YOU GUYS ASLEEP AT THE WHEEL? PLEASE RECALL THESE DEFECTIVE DEATH TRAPS IMMEDIATELY. REGARDS. CITIZEN KEEF.
THE CAR SUDDENLY ACCELERATED TO FULL SPEED WHEN PARKING THE CAR IN A MALL PARKING LOT. I TRIED TO PARK THE CAR, IT DID NOT FIT SO I WENT REVERSE A COUPLE OF FEET AND WHEN I PUT THE CAR IN DRIVE, IT ACCELERATED ON ITS OWN AND THE STEERING WHEEL TURNED ALL THE WAY TO THE LEFT. THE CAR WENT OVER THE TIRE STOPPERS AND CAME TO A COMPLETE STOP WHEN IT CRASHED AGAINST A POST. THIS WAS 100% THE CAR'S FAULT, I AM SURE I DID NOT PRESS THE ACCELERATOR. I HAVE SUBMITTED THE CLAIM WITH TESLA AND THEY ARE REVIEWING THE DATA. I SAW THE NEWS THAT OTHER CARS HAD SIMILAR PROBLEM AND I WANTED TO SHARE MY EXPERIENCE AS WELL. THIS IS VERY SERIOUS AND NEEDS TO BE ADDRESSED
There were two issues that occurred within months of each other: 1) Power steering failed on several occasions– immediately following a service appointment in which the CV joint/half shafts were replaced and an alignment performed. Tesla implied that the intermediate shaft failed in pure coincidence; this is not the case: intermediate steering shaft failure after 40,000 miles with no warning and no impact is very highly unlikely. 2) suspension and steering components began to fail (Front Aft Suspension Link, as diagnosed by Tesla), causing excessive noise and wear on other vehicle components. Tesla was aware of the manufacturing defect prior to failure, but refused to cover the repairs under the warranty. Both issues caused difficulty steering and distractions while driving at both high and low speeds; losing power steering on the highway can be deadly. No warning signs appeared prior to the component failure in either instance, and "driver abuse" did not occur– though Tesla implies that with every concern. The car is set to the slowest acceleration and gentlest handling settings possible to maintain the longevity of the car's components. Independent mechanics not affiliated with Tesla Motors inspected the car and agreed that the failures were abnormal and not to be expected at such a low milage. The issues that began early into the warranty period were sudddenly no longer addressed once the warranty expired: a clear violation of the MMWA of 1975.
SINCE WE RECEIVED NEW CAR, WIPER MAKES NOISE HTTPS://WWW.YOUTUBE.COM/PLAYLIST?LIST=PLH8JF6X4GDUADMSW3KAFEHUHHTLWSUR9U SEVERAL TIMES WE TRIED TO FIX THIS ISSUE, TESLA SAID NOTHING WRONG WITH WIPER. I HAVE BEEN HEARD FOR A YEAR SINCE I BOUGHT THIS CAR
Data synced from NHTSA on May 4, 2026