2021 Tesla Model Y Complaint Log

I understand that in September 2022 there was a recall because the windows were pinching people's fingers and not letting go. Why then did it happen to me in January 2024? The window closed on my finger and was trying and trying very hard to close, as if the sensor didn't detect an object at all. I pulled and pulled at it for a few seconds before my hand ripped out. I wasn't sure how bad the damage would be as it was cold outside. I had a raised red mark and no feeling in the entire tip for a few days. Today is Day 8 and the mark looks exactly the same, but I have maybe half of the feeling back. I'm assuming it will be OK and I haven't gone to a doctor. Also, I did contact Tesla directly and they didn't care. They just had low-level people email me boilerplate language about a recall. No one reached out to say that they were sorry the car malfunctioned or express any concern.

1. Under certain circumstances, the vehicle is able to decelerate using its regenerative braking system without illuminating the brake lights. This occurs during "one pedal driving" where the operator is driving only using the throttle to both accelerate and decelerate the car, without the input of mechanical brakes. This is a programming issue, not a mechanical issue. The brake lights are "triggered" when the car decelerates at a threshold of -0.1G or greater. At anything less than -0.1G, the lights will not turn on. This drastically increases the risk of a rear-end collision. 2. Under the right conditions the operator could decelerate from a speed of 45 mph to 5 mph without the brake lights ever coming on, not until they reach a near-complete-stop. This poses a high risk to all drivers that are behind the vehicle, and fails to give warning to other drivers. It should never be possible for this to occur. 3. This problem has been in discussion on Tesla owner's forums; specifically "Tesla Motors Club". (see attached posts) Tesla has the highest accident rate, and no one has yet figured out why. A typical internal combustion vehicle equipped with an automatic transmission coast-down decelerates at an average rate of -0.02G. The Tesla's regen brake light turn-on threshold of -0.1G is 5X more than the deceleration of a typical coasting ICE car (-0.02G) . For slow-downs between -0.02G and -0.1G, where the Tesla's deceleration exceeds an ICE car by up to 5X, there is no warning to other drivers, as the brake lights will not turn on. Any braking force above -0.02G of deceleration exceeds that of an ICE car, and should be made-known via the brake-lights. I hope that this is not overlooked; it is extremely important for this to be addressed to reduce rear-end collisions involving EV's. 99%+ of vehicles in the USA are ICE, and do not coast-down at a rate of -0.1G. The brake lights must indicate this above-normal reduction in speed.

Windshield developed a huge crack due to using max defrost in 15 degrees Fahrenheit weather. There was no crack whatsoever the night before and in the morning after setting the max defrost setting on, I noticed a huge crack across my windshield! I took it to their shop in Lyndhurst, OH and they told me that there was signs of previous damage, and the action of using max defrost in this weather caused it to crack the way it did. So they tried charging me $1500! I looked with them and it was barely a nick! like it almost looked like the initial point of damage as nothing but a smudge on the glass that you couldn't wipe off... The fact that my glass is so sensitive that the heat from operating the system normally would cause it to crack in such a way baffles me... Thank you for your time.

The vehicle’s high-voltage battery and charging system experienced repeated failures, preventing charging while the vehicle was parked. This issue occurred three times: January 2024: Charging error “BMS_a079. Unable to charge” appeared. Vehicle was stranded and required service intervention. Mileage ~28,125. November 2024: Same charging error during winter travel, vehicle stranded mid-trip, creating safety risk for passengers. Mileage ~38,744. September 2025: Charging error recurred mid-trip, vehicle had to be left at a service location. Mileage ~48,918. All incidents were reported to Tesla under battery warranty. Repairs were attempted each time, but the problem recurred. A repurchase request was submitted after the third incident and was denied, with only a goodwill service credit offered. Safety concerns include the risk of being stranded, particularly during long trips or in winter conditions, which could affect passengers and other road users. The battery and charging system were inspected by Tesla service personnel after each incident, and the failure was confirmed each time.

Tesla Autopilot lost control in rainy weather, swerved off the road on freeway at 80mph, swung back in the leftmost lane and then to shoulder, risking lives of driver and all passengers including 2 children. Impact resulted in broken wheel rims and bursted tires. This could have been fatal accident if there are other cars on the road at the time of incident. There were absolutely no warning on the screen and near zero time to react with vehicle wheels turning sharp left at 80mph. Footage though immediately visible on DashCam has disappeared from USB drive. Requested vehicle logs from Tesla but that too has gap in coverage exactly during time of accident. Tesla Service Center has not responded to request to get system log at the time of accident. Missing logs and camera footage exactly at the time of incident is suspiciously missing. Footage and logs are available for next day as well as several weeks and months in the past.

Since December when Tesla did their software update to supposedly make my car safer, I have been BURIED in warnings to keep my hands on the steering wheel and my eyes on the road. It seems like every 25-30 seconds, if I even glance over at the speedometer, I get a red "keep your hands on the steering wheel" / "Pay attention" warning. This is ridiculous. These distracting notifications could cause an accident.

The front passenger safety alert system fault warning appears Occupant Classification System (OCS) of Front Passenger Seat is faulty and Tesla said it’s not covered under warranty.

Water collects in the rear bottom trunk compartment. This flooding has resulted in moId. It appears as though the rear trunk is not properly installed and I have seen this reported on forums by other Tesla owners. Here is an example: [XXX] I have sent my Tesla for repair but it’s out of warranty. Tesla is also really poor when it comes to service times etc so I want to file a formal complaint to see if this helps other Tesla owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Subject: Safety Concerns Regarding Recent Model y Autopilot Update To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA), I am writing to urgently express my concerns about the latest software update for the Tesla Model Y’s autopilot system, which, in my view, significantly compromises safety. As a Model 3 owner for over one year, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagements. I have found myself struggling to maintain the system’s activation, inadvertently causing the vehicle to exit autopilot mode multiple times. This issue goes beyond mere inconvenience; it actively detracts from driving safety. The need for constant and sometimes aggressive adjustments to satisfy the system’s requirements is distracting and can lead to erratic vehicle behavior. The irony is stark: a system designed to enhance driving safety and ease is now a source of potential danger and stress. The unpredictability and over-sensitivity of the updated system could lead to dangerous situations, especially on highways or in heavy traffic, where sudden disengagement of the autopilot can be particularly risky. As a driver, I now find myself more focused on keeping the autopilot engaged than on the actual driving conditions and surroundings, which is surely contrary to the feature’s intended purpose. Thank you for your prompt attention to this serious safety concern. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

After the latest recall (campaign #23V-838), the automated warnings while using autosteer becomes so frequently that it becomes distractingly dangerous. Even when i briefly avert my eyes while driving on an empty highway results in the warnings

After Tesla software update 2023.44.30.2, the rear back up camera no longer works. It’s just a black screen. Failure first occurred on 12/20/2023. Also, Tesla “Auto pilot” no longer works (cruise control and lane assist). Support team could not fix both issues. Have a service appointment scheduled on 12/27/2023. Thank you and happy holidays.

The automatic windshield wiper function never works properly. It does not engage even when the windshield is soaked, and often engages when windshield is dry. This reduces visibility so much, that it is sometimes extremely dangerous.

I am writing to file a formal complaint against Tesla, regarding a significant issue with my Tesla Model Y 2021, which I purchased in December last year. This matter pertains to false advertising and a failure to uphold the promised capabilities of the vehicle. Despite Tesla's advertising and product descriptions promising a range of 330 miles on a full charge, my car has consistently achieved at least 40% less than this advertised range. This drastic shortfall has severely impacted the vehicle's usability and the value I derive from it. I scheduled a service appointment with Tesla. The resolution proposed by the service team was both shocking and unacceptable. They suggested that to achieve the advertised range, I would need to disable the vehicle's cameras. This advice is not only impractical but also negates one of the key safety features of the car. There was no disclosure at the point of sale that the use of standard vehicle features, such as the cameras, would so drastically reduce the car's range. To suggest disabling a critical feature to achieve the advertised performance is misleading and diminishes the value and functionality of the vehicle. Feeling deceived by Tesla, as the product delivered does not meet the specifications and capabilities that were advertised, I am seeking a resolution to this matter. I propose the following options: 1-A technical fix to the car that allows it to achieve the advertised 330-mile range without disabling any safety or standard features. 2-Complimentary access to Tesla's Supercharger network 3-A full refund for the vehicle, allowing me to return the car.

The Regenerative brakes malfunctioned looks like and the car kept on spinning and we hit the side of the freeway and ended up in a ditch and the tow truck had to pull us out of the rubble. it was very scary and lucky we did not get hurt. I was reading some online reviews and looks like many people are having similar issues with Tesla Model Y and other Tesla Models. thanks

In December 2023 I strapped my [XXX] son into his carseat in our Model Y and walked around to the front to get into the car as well. In those few seconds the 12v car battery died (I did not get any notification in my app) and I was unable to open any doors, so my infant son was trapped. We live in Florida and this was an 80 degree day. With no other recourse I was forced to call 911 to have my son removed from the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The bolt holding my control arm bushing came completely out dropping my front passenger side of the car on to my tire. In research and talking to mechanics this is a known problem Tesla is refusing to help me or acknowledge it is an issue

The contact owns a 2021 Tesla Model Y. The contact stated that all the windows in the vehicle had become distorted, cloudy, bubbly, and delaminated, creating a visibility hazard while driving. The cause of the failure was not yet determined. The manufacturer was notified of the failure and a service appointment was scheduled. The vehicle was taken to the local service center who was unable to determine the cause of the failure. The vehicle was not repaired. The failure mileage was 18,000.

Rear seatbelt buckle keeps failing and does not latch. These were replaced by Tesla within the last 6 months and they failed again and refused to cover them under warranty.

Phantom braking. We were going at around 45 miles per hour on route 30 and the car suddenly engaged brakes without anybody in front of me. Apparently it's a known issue called phantom braking and I wanted to report it

******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ ******* The contact is requesting this to be cancelled.

What component or system failed or malfunctioned, and is it available for inspection upon request? Emergency Breaking in Autodrive mode. How was your safety or the safety of others put at risk? My car auto breaked hard for no apparent reason when I was driving at 75 MPH on an open highway. Has the problem been reproduced or confirmed by a dealer or independent service center? There are plenty of articles online about Phantom Breaking. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, this happened yesterday morning on 11/18/2023. I plan to report this to Tesla today as well. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Not a single warning and this was the first time that this has happened to my vehicle. I was driving using auto drive at 75 MPH on highway at 8:45AM on 11/18/2023. All of a sudden, and for no reason, my Tesla Model Y slowed down within 3 seconds to around 45 MPH. This was completely unexpected as no other car, debris, person was near me. When I got. home that day, I read about phantom breaking with the Tesla. What happened to my car is yet another example of phantom breaking. This could have caused a major accident if there were more cars on highway at the time. Luckily no one was injured, but my daughter and I were in shock and shooken up.

My car has had a problem with TACC since the day I bought it. Brakes aggressively in what should be a normal driving situation. For instance, when I pass a semi truck on the interstate with my own lane in front of me, the car will slam on the brakes when it is beside the truck. Highly likely to cause a rear end collision.

Got into the car, put it in drive. Warning something like "steering assist not available". My wife was driving and could not turn the steering wheel. I made a service appointment and they returned an estimate for replacing the "PT SENSOR, HIGH PRESSURE (1510047-00-C)" qty 2 and the "PRESSURE TEMPERATURE SENSOR - LOW PRESSURE(1510048-00D) qty 1 and "WASHER, 1/2, STL ZN,SEAL.(1111739-00-A) qty 1 under warrantee.

The contact owns a Britax, Model number: e1a267, Model Type: Advocate, and was manufactured on December 20 2020. The car seat was being utilized in a 2021 Tesla Model y The contact stated that while she was washing the covers for the car seat, she noticed that the metal bar at the rear top of the car seat had rusted. The car seat had not been repaired or replaced. The manufacturer was made aware of the failure and advised that the rust was actually discoloration.

When travelling with adaptive speed control enabled the car will suddenly and violently decelerate 30 to 50 MPH below the set speed. This happens frequently and does not appear to correlate with anything specific. Sometimes it happens when passing a large white truck. Sometimes there is no other traffic anywhere near me. At the very least I would like Tesla to give me the option of disabling the "safety" features so the car operates like every other car with adaptive cruse control. This is not just me. Search the internet for Tesla phantom braking and you will find many instances going back years. It seems to be getting worse with each software update.

While in cruise control, car will randomly suddenly brake without warning or visible obstacle. This has been an ongoing problem ever since buying the vehicle in 2021. Very dangerous as it has happened on the highway. Is startling and causes seat belt locking. I have reported the issue to Tesla and it's apparently a "limitation of software". We usually do not use cruise control in the Tesla because of the dangerous of this, but I decided to try again recently in hopes they had fixed it but to no avail.

Car will, without warning brake aggressively while in cruise control, without pressure applied to brake. No other factors on road, except cars behind. This occurs frequently when car is driven in autopilot. Car will, without warning accelerate to a high speed without pressure applied to the accelerator. This acceleration is stopped with pressure being immediately applied to brake.

driving from Albuquerque NM to Farmington NM, in approximately 1 1/2 hours of driving on hwy 550, 4 lane divided highway, encountered no less than 12 hard shadow breaking events. in all instances there were no vehicles, animals or debris in front of the vehicle. It was a cloudless day, starting around 9am, clear no fog, temperature in the 40's. high risk of being hit if a car was following close behind, incident has been reported to tesla, no inspection. there was no waring prior to all hard shadow breaking events.

The contact owns a 2021 Tesla Model Y. The contact stated that on several occasions while driving at various speeds, the steering wheel became stiff and failed to operate as intended. The contact stated that the master warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the firmware needed to be updated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 39,000.

Steerling wheel malfunction, can't control.

Front left wheel of vehicle started pivoting under causing tire to bottom out on inner fender without any prior incident or issues. Inspection revealed one of two bolts missing on the lower lateral control link, which was later found in the driveway. Second bolt was 1/3 loosened. Car was towed to Tesla and they proceeded with repairs to include replacing both sets of lower lateral control links. After looking into this further, we found Tesla service bulletin SB-21-31-003 which issued a recall for this problem for 2019-2021 model Y and 3, however, according to Tesla our vin was not included in this recall. These bolts hold the linkage that secures the wheel to the frame, without which the wheel and tire assembly will likely separate or collapse causing major damage and possible death to any occupants that are traveling at normal highway speeds. The SB refers to a torque inspection for these bolts that “may not have been torqued to internal specifications.” The problem appears to be wider than the recall vin range as this was precisely what occurred on our model Y.

The power steering stopped working. "Error UI_a020: Steering assist reduced," and "Error APP_w264: Lane Departure Avoidance features unavailable" appeared on the screen afterwards. I was driving home when suddenly I was unable to turn the steering wheel more than a quarter turn (even with all my weight and strength). I tried resetting my vehicle and the issue persisted. I also tried getting out of the vehicle, locking it and let it sit but the issue persisted when I got back in. Luckily, I had just entered my neighborhood and managed to get it parked in my driveway. After a couple hours of the vehicle sitting in my driveway, the issue stopped. I took the vehicle to the Tesla Service Center where it was inspected, they informed me this is a known issue with current firmware and an unknown future update will fix the issue.

The contact owns a 2021 Tesla Model Y. The contact stated that after his daughter reversed the vehicle, bolts from the vehicle were discovered in the driveway. Upon inspection, it was discovered that two bolts from the driver's side suspension arm had separated from the vehicle. The vehicle was towed to the local dealer who diagnosed that the bolts needed to be replaced. The vehicle was not yet repaired. The contact was informed about an unknown TSB regarding the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 56,753.

While driving, steering wheel locked! Prior to locking there were no warnings. While wheel locked, warning popped up-“ steering assist reduced.” I was going up a curved parking garage ramp when wheel locked, I was unable to turn my vehicle causing my car hit curb, scraping my rims. Cars were honking behind me, there was no where to move. I was scared, causing me to have a panic attack. I had to turn off/on car twice for steering to go back to normal. I took vehicle to Tesla and had to pay $387 for diagnosis. I was 4,000 miles over warranty. Tesla is saying it could be a possible steering rack replacement and cost $2,500. Tesla will not pay for rim damage or pay for fixing the steering issue, which is a major safety problem. Tesla needs to do better!

I was backing up in a parking lot with steering wheel turned to the far right. Steering wheel started to shake then froze up. I could just barely turn it. I can't remember how I got it to work, maybe I had to restart the car. No one was at risk since it was just me in the car and I was going really slowly, but if it were on a street it could be risky. The dealer replaced a steering part and it seems OK now. There were no warnings ahead of time.

Upon arriving home last night with our 3 kids, my wife reported a loud clunking noise coming from the right front wheel area, and said the car felt unstable. After investigation I realized the bolts on the lower control arm have backed almost completely out. I’m very thankful they made it home safe. Any further driving could have been catastrophic.

The contact owns a 2021 Tesla Model Y. The contact stated that, while attempting to enter the vehicle, he was unable to access it via the remote access key fob. Upon gaining access to the vehicle through the rear passenger door, it then failed to start. No warning lights were illuminated. The contact also stated that the battery management system had failed to properly notify him of the impending failure, either through the vehicle instrument panel or the Tesla vehicle phone application. The vehicle was towed to the dealer, who diagnosed a failure with the battery management system and determined that the low-voltage battery required replacement. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.

Findings from Tesla technician: Verified customer concern for active low brake fluid level alerts. Technician performed a brake inspection and found the rear right brake hose is damaged due to incorrect hose routing. Found the hose is rubbing on the wheel arch liner. The brake calipers have been modified/painted. Technician recommends to replaced rear right brake hose and bleed entire brake system to remove air pockets. Removed and replaced right rear brake hose. Performed brake fluid flush. Performed brake pressure test and passed. Removed and replaced right rear wheel arch liner. Performed validation road test and verified repairs. Vehicle operations is normal at this time and no alerts are active. Further findings from Tesla technician: During brake fluid flush found left rear caliper mounting bolt is not installed. During brake fluid flush found left rear caliper mounting bolt is not installed. Installed new caliper bolt. Torqued both caliper bolts to factory specifications. Test drove vehicle. Verified repairs, operation is normal at this time and no alerts are present at this time.

Main console computer spontaneously rebooted mid-drive. Ability to know vehicle speed is not possible during reboot. After reboot, the vehicle turn indicators would not activate and when I attempted to enter “park,”, the vehicle continued to indicate that it was in “drive.” It did not respond to the accelerator pedal after it was attempted to be set to “park,” so the vehicle state and the indicator remained inconsistent. Vehicle appears to have returned to normal operation after manual reboot.

The LTE system for navigation stops working during normal commuting, the system helps with directions when in a town that this unfamiliar. I'm an insurance adjuster who counts on these systems working correctly. I have reviewed several sites and thousands of people are having the same problem. This become a safety issue if the car fails during normal commuting and the drive then becomes lost and is looking down to fix the problem or turns off the road because this system fails. This system is also connected to other system which create a since of failure within the vehicle its self. If you could please look into this issue. thank you

My vehicle loss it’s autopilot mode. I called Tesla repair center multiple times but they keep on saying that the engineering department still looking into it and they don’t have any timeframe to when will it be fix.

The 12-volt battery in the vehicle unexpectedly failed without any prior warning, contrary to Tesla's assurance that a warning should appear on the dashboard screen in advance to indicate the need for replacement. In our specific case, no such warning was given, resulting in the vehicle becoming inoperative. This situation could pose a significant safety hazard if the car had stopped in the middle of the road. On September 12, 2023, my son experienced an incident where he could open the driver's side door, but the dashboard screen went completely blank. Despite attempting to reboot the system, there was no response. After exiting the car and closing the door, we observed that the window did not behave as expected in typical situations, as it did not slide down when the door was closed. This unexpected malfunction led to the window breaking without any prior indication or warning from Tesla. The absence of any alert regarding this electrical failure is concerning, especially considering the potential danger if such an incident occurs on a busy highway. Regrettably, Tesla's service center has firmly asserted that the vehicle is no longer covered under warranty and has declined to provide any assistance or resolution for this issue.

On Wednesday, our 2021 Tesla Y - which we have LOVED driving for the last 3 years - took off on its own while I was sitting in traffic - where traffic was at a standstill, and the max speed was probably 4 MPH. Construction ahead had closed a lane, so there was a massive back-up and cars were creeping along each time the traffic light ahead turned green.) As any Tesla owner will tell you, the best way to slow down is to remove your foot from the gas pedal, and the car will slow down and come to a stop on its own. That had always been the case for our vehicle until Wednesday. Shockingly, for no reason at all, the car massively accelerated. I slammed on the brakes, but the brakes did not slow or stop the car. Luckily, the car in front of me was only 2 - 3 car lengths away, so my Tesla which was rapidly gaining speed stopped only when it crashed into that car. I have relatively minor injuries, but I am sure I would have been killed and/or killed others if not for the vehicle in front of me forcing my car to stop. After the crash, we flat-bedded the car to a Tesla-approved auto body shop. Our insurance adjuster will be inspecting the car on Monday. We will make the vehicle available for inspection. I am still shaken from this traumatic experience. I have never had a car accident (but for a fender bender over 40 years ago). Moreover, I have spent my life working in public service (govt, elected officials and nonprofits). I am determined to make sure that this safety problem is fully investigated and repaired - as our roads are not safe until it is fixed.

Driving with cruise control on the car would suddenly brake for no reason. Sometimes it was just a quick brake for a second or two but multiple times the car braked hard enough to have things in the car fly off the seats. These incidents happened on 9/5/2023. Needless to say we didn't use the cruise control after that, we are just glad no cars were behind us at the time. If this helps, we did use cruise control on a trip on 6/24/2023 with no issues.

To the National Highway Traffic Safety Administration (NHTSA), I am writing to formally file a complaint regarding a recent experience with my 2021 Tesla Model Y, which is still under warranty. While using the vehicle, I observed an abnormal sound when reversing. After seeking Tesla’s service, I was informed that the rotors on my car needed replacement. What greatly concerns me is that, despite the car being under warranty, Tesla charged me an amount of one thousand dollars for this repair. It is essential to note that this malfunction wasn’t due to any negligence or external factors on my part. I have video evidence that captures the sound the vehicle made while reversing, further emphasizing the unexpected nature of this issue. My understanding of the warranty terms led me to believe that such unforeseen defects should be covered without any additional charges. It is deeply unsettling to be presented with such a significant expense for a problem that, in my view, should have been resolved under the warranty’s purview. I am reaching out to the NHTSA to shed light on this matter, as it brings forth concerns about the potential for similar experiences faced by other Tesla Model Y owners. I request the NHTSA’s assistance in investigating this incident to ensure consumers like myself are not unduly burdened with unjustified costs. Your attention to this matter is highly appreciated. I am hopeful for a just resolution that aligns with the NHTSA’s dedication to safeguarding consumers and ensuring vehicular safety standards. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When autopilot is engaged (I don't know if just cruise does this) on a highway entrance set to a reasonable speed like 35 or 45, as I approach the acceleration ramp the setting jumps to 90 and then quickly back to 85. I've found no reason to beleive that the car won't accelerate up to 85. There is no way for the driver to make such a jump. Driver is only able to jump in 1 or 5 mph increments. I have no trouble disengaging autopilot, but still... This has been going on for weeks, and despite a software update or two. I can provide video of this happening but I don't think I can upload it here.

The contact owned a 2021 Tesla Model Y. The contact stated that the vehicle was previously involved in a crash, and the air bags had failed to deploy. Additionally, the contact stated that while driving at an undisclosed speed, in severe stormy weather, the vehicle hydroplaned, and he lost control of the vehicle. The contact stated that the passenger's side quarter panel of the vehicle struck a pole, and the passenger's side of the vehicle crashed into a tree. The contact stated that the air bags did not deploy. The contact stated there were no other vehicles involved. The contact stated he did not sustain any injuries. A police report was filed. The vehicle was towed to a tow yard, where it was totaled. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.

Model Y Battery Problem. The battery died while my baby was inside the car. Phone app, remote control, key card, etc. did not work. We live in Las Vegas & August is very hot. Today is Sunday and nobody in Las Vegas was able to help. Customer Service took over 30 minutes just to connect, and was no help. I got transferred around numerous times because they have no solution. The frustrating part was that tesla employee wasn't willing to help. I understand that they might not be able to do anything, but their attitude and the unwillingness to help was just shocking. One of them even told me that there's nothing they can do and I need to contact someone in Las Vegas. Other employee who had no knowledge of the car told me to jump start the car. He gave me an attitude when I told him I cannot open the frunk. He told me to read the manual to manually open the frunk. I replied stating I already did read the manual already and do not have the tool to pop open the side frunk. I'm just disappointed with being transferred around and the waste of time while my child was stuck inside the car. Currently, there's no manual door unlock from the outside! There's no manual frunk or trunk unlock either from the outside. All Japanese cars, including hybrid and electric has emergency door lock built into their car. I believe this needs to change for Tesla, as it is putting kids and babies in danger. Thank you for listening to my concern.

Subject: Formal Complaint Regarding Vehicle Fire - model y performance 2021, XXXXXXXXXXX Dear Tesla Customer Relations & CarMax, I am writing to express my deep concern and file a formal complaint regarding a serious incident involving my Tesla [model y performance ,, 2021, XXXXXXXXXXXXX], which caught fire on August 1st 2023 while in operation. This incident has raised significant safety concerns for me and my family and requires immediate attention and resolution. The vehicle fire occurred under normal driving conditions, and thankfully, no one was injured in the incident. However, the fire resulted in substantial damage to the vehicle and posed a significant risk to nearby properties and individuals. The incident has left me shaken and worried about the safety of Tesla vehicles. I have attached the following documents and information for your reference: I have been a loyal Tesla customer and have appreciated the innovative features and benefits that your vehicles offer. However, this incident has eroded my confidence in the safety and reliability of your products. I kindly request a thorough investigation into the cause of the fire and an explanation of the circumstances that led to this incident. Additionally, I request information on any recalls, technical bulletins, or potential issues associated with the model of my vehicle. Furthermore, I urge you to take immediate action to prevent similar incidents from occurring in other vehicles. Safety should be the utmost priority for any automobile manufacturer, and I hope Tesla will take swift measures to address any potential risks. I understand that accidents can happen, but it is essential that Tesla demonstrates transparency, accountability, and a commitment to ensuring the safety of its customers. I expect to be kept informed about the progress of the investigation and any steps that will be taken to prevent future incidents. I appreciate your prompt attention to this matter and expect INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI

I was accelerating out of a parking lot and was up to 30 MPH when the vehicle suddenly shut down and the rear end began shaking. The control screen went completely black/off. I could not accelerate at all. A semi truck was coming from behind and the vehicle came to a sudden stop within a few seconds. I could not coast and pull into a parking lot. It felt like an emergency brake was turned on or the back wheels locked up. I had to turn into the center turn lane. Vehicle doors would not open and hazard lights would not turn on. Opened manual door handle and forced my way out. Shut door as I ran to safety and the window cracked. I could have been severely injured if that semi hit me from behind and especially if this would have happened on the freeway. Very scary that a car can suddenly shut off like that while driving. After repair I was informed that the 12V battery had failed. They said it’s very rare and they have not seen that happen while the car was driving.