2022 Tesla Model Y Complaint Log

I received my 2022 Tesla Model Y a few weeks ago and quickly began to notice intermittent sudden breaking when utilizing the "Auto-pilot" feature. Because of these incidents I rarely utilize this feature any more. Today during an out of town trip, on two occasions when utilizing cruise control the car suddenly applied its breaks. During both occasions there were no other vehicles within 100 yards and the freeway (I-17 in Arizona) opposite direction lanes were separated by hills/rocks and not in direct eyesight.

The adaptive cruise control (or emergency braking system) repeatedly braked for no reason. There were not other vehicles in the immediate area. I was driving on Interstate 90 at 70 MPH and the vehicle emergency braked down to about 50 MPH before recovering. This is a recurring problem and has happened at least a dozen times since I've owned the vehicle. I no longer trust the feature and hesitate activating it. The danger is risk of a rear end collision if another vehicle is close behind when the problem occurs. I have read that this "phantom braking" issue has been reported 700+ times. The manufacture (Tesla) has not inspected my vehicle. I believe a warning message was displayed but I am not sure. I was too busy reacting to the issue to notice any displayed messages.

The car system been keep crash cause it screen frozen and while crash it will no speed display no ac no warning no back up camera and important after lifting gas pedal the car will not reduce speed as before and I almost crash the car. Been report the problem to Tesla since early July and the keep cancel my appointment said it need wait for updates but can’t provide the date. I requested get the loaner while they can’t solve the problem but they denied and cancel my service appointment . It dangerous to drive and very unpredictable when the system crash while driving. While driving expect the car will reduce Speed but it not and no speed will display will cause over speed limit. The the pre collision system will not work at all and the system crash every few minutes and screen will shut off it self. While system crash will need triple amount of force the press on brake pedal to stop the car when it on high speed it impossible to respond to stop at short distance.

While driving on the highway with no other cars around while using cruise control, the car would slam on the brakes on its own slowing down by 20mph or more. At times there were other cars around and if there had been a car behind us we would have been rear-ended. Reading it appears this has been reported 1000's of times to nhtsa, but also on numerous forums. The Tesla dealership said " Our diagnostics are not showing any hardware faults, and there would be no further action that can be taken by Tesla Service at an in-person appt. At this time these behaviors are a limitation of software in the system." No warnings, msgs or other symptoms prior to the sudden breaking

Turn signal does not always activate. If I hit the turn signal stalk so it goes past the first detent (for three blinks) but not hard enough to get to the second detent (on until cancelled or turn completed), it does not come on at all, either the three blinks or constant blinking. This is dangerous because the turn signal does not activate predictably, especially when changing lanes on the highway. I should be able to tap the turn signal to get the 3 blinks to come on and then switch lanes, but when used this way it does not always come on. I had this inspected by a Tesla Mobile Service technician and he reproduced what I reported but said this is working as intended because it is detecting an "accidental bump" and not activating. My vehicle is available for inspection upon request. There are no warning lights or messages.

The contact owns a 2022 Tesla Model Y. The contact received notification of NHTSA Campaign Number: 22V702000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the windows failed to roll up while driving over a bump in the roadway. The dealer was made aware of the failure but confirmed that the vehicle performed as designed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 300. Parts distribution disconnect.

I started my car and drove out of the parking lot of my apartment complex. I was trying to drive to the grocery store. At that time, the car's auto-pilot and navigation features were not on. After turning onto the main road near my apartment complex, I turned on the car's auto-pilot feature. I did not turn on the navigation feature. But the car suddenly started navigating to my work address anyway. I wanted to keep driving straight on the main road, but the car immediately turned left to go into a side street that I was already passing. The car sped up when it turned, and I did not have enough time to change direction or to break. The car steered into a tree off of the main road. I attached photos to the claim form.

Auto dimming and bright headlights do not dim for oncoming traffic consistently. Unsafe for other travelers at night. I’ve owned two Tesla’s model 3 and model y over the last 4 years. Both had issues with the Auto Bright/Auto dimming headlights. The automatic feature takes too long to turn on the high beams and takes too long to dim for oncoming traffic. The auto dimming function also reacts to reflective signs and turns off high beams when unnecessary. The auto dimming feature works best when you’re approaching a curve where the travel path is to the right where oncoming traffic crosses the field of cameras. Auto dimming rarely works when turning to the left or straight for on coming traffic since cars are to the left of field for the cameras or head on traffic but Auto dimming feature fails. The bright and dim will go on and off as cars approach further causing issues with people flashing lights at you in their direction of travel. The auto high headlights also react to reflective signs and will go high low high low further causing safety issues when they should remain on.

Multiple sudden, unwarranted braking events while using cruise control on a highway with crossroads.braking appeared to occur mostly at those crossroads.

When I was on a road trip I had my 2022 Tesla Model Y in autopilot and with out warning it gave myself and my passengers whip lash because it brakes for no reason. On the course of my road-trip it happened more times than we could count. One horrific time was when a white Cadillac Escalade was tailgating me the Tesla threw on the brakes heavily and almost caused the car behind me to hit me. This is very dangerous and the other driver started threatening me and my family harm. I need Tesla to fix this issue with a great sense of urgency. This is extremely dangerous and in my case we were lucky to not sustain any physical harm or death but the chance was and is still great if they do not fix this issue with autopilot braking randomly not for just myself and my family but countless of other Tesla owners that are affected by this scary unsafe issue. Random braking occurred again on 07/05/22 while on a highway with no traffic. This time consumer's model y was on cruise control. Consumer stated he hardly uses autopilot feature because of his past experience. But continues to do this just on a basic cruise control.

With auto-pilot engaged the Tesla came to an abrupt stop on an Interstate. Possibly this contributed to the Tesla being rear ended. There was another vehicle stopped ahead of the Tesla so stopping was the correct action but the Tesla auto-pilot braked abruptly. There was adequate distance between the Tesla and the car in front of it when it stopped.

I have owned this car for about a year with ~10,000 miles of driving. Four times in the last year, during high way driving, I had sudden deceleration using adaptive cruise control of at least 20 mph at highway speeds. It seems to me that in each case I was to the left of a semitrailer truck and it appears to me that the imaging software believed the truck to my right was entering my lane. This is speculation as to cause but the circumstances are common. I regard the adaptive cruise control feature of Tesla’s Autipilot to be unsafe without extraordinary vigilance - which is not the purpose of cruise control. So I no longer use it. Tesla asserts there is no problem. This occurs during multiple versions of Tesla software.

Traveling approximately 900 miles from fairfield, ca to moab, utah on 15th of June 2022 and approx 900 miles back to fairfield on the 20th of June 2022. Several dozens of phantom braking in the absence of any vehicles or shadows along its path. Brakings were hard and dangerous.

Driving with adaptive cruise on and car will brake suddenly

The car will break for no reason when cruise control is enabled or autopilot. This happens at least once every time I use it. The deceleration is abrupt and could cause someone to rear end me. The cruise control is useless because it’s so bad.

Purchased a Tesla Model Y approx. 3 weeks ago and within the first day experienced sudden, aggressive braking on the freeway with nothing around and no apparent reason for braking at all. This has happened at least ten times in the three weeks we’ve owned the vehicle. It’s very scary when it happens and we’re very concerned it will cause an accident with my family and small child in the back. It happens when the car is in auto pilot and adaptive cruise control. The car gives no alert and no indication that it’s going to brake hard all of a sudden in the middle of the interstate at 70 mph it will instantly drop speed by as much as 15mph or more. Thankfully nobody has been behind us yet. For us this is an extreme safety concern and we have expressed this to Tesla and I have sent out a maintenance technician today who took it for a simple test drive and said there’s absolutely nothing wrong with the car and that’s the safest car in the world and that what we were experiencing is normal behavior for a Tesla and to be expected. He said when it happens to stereo on the accelerator to get it to stop which is ridiculous. This is a known problem generally referred to as phantom braking and I was assured by the sales rep before accepting the car that this doesn’t happen in auto pilot and nothing to be concerned about. Now here we are stuck with a dangerous vehicle that they can’t fix and won’t take it back. Please help get these cars off the road until they fix this huge safety issue. I am shocked there has not been a recall. I will also file a complaint with the state of Washington.

While operating the car in adaptive cruise control on AZ87 the vehicle braked hard two separate times. There were no other vehicles around and there were no obstacles in the road.

The car was being driven on a low speed road (about 30mph) and suddenly the traction control, ABS, power steering, and all drivers assistance features (automatic vehicle hold, emergency braking, etc) all went out as well. The car became very dangerous, instantly and the car was almost in an accident. The manufacturer has been completely unresponsive.

Window on driver side not retract correctly causing window remains unshut and water from rains may impair my driving vision. I have report the occasions of that account to Tesla but Tesla wanted to charge me for the work even when my vehicle was under warranty. Re: NHTSA Recall No. 22V-702 - 7SAYGAEE6NF365917

Reporting “phantom braking” issues during 1600 mile cross-country from Kansas to California. During this trip there were approximately 45 incidences of the rapid uncommanded braking while on 4 lane divided highways. All driving was daytime, sunny weather at speeds between 70-80 mph. Braking occurred with both cruise control/auto steer enabled (No FSD), as well as only cruise control enabled.

Car applies breaks while cruise control is set when there are no obstacles in the road and no risk of collision.

Tesla Model Y passenger airbags are armed automatically based on the weight in the seat. The manual states the airbag should be on with a person weighing above 100 lbs. The airbag does not turn on consistently for my wife who weighs about 120 lbs. About 80% of the time the airbag remains off. Even when the airbag is on, sometimes it will turn off from a deceleration approaching a stop sign. Took the car in for a service at the Tesla service center and they say airbag staying off is "normal" for a 120 lbs person. They advised we tilt the seat cushion down in the back to help activate the weight sensor. The passenger weight sensor or the program logic of the car is not reliable to turn on the airbag for my wife consistantly.

Driving on an empty highway at 75mph. Brakes engaged And alarm sounded. Slowed to 55. We almost hit the dashboard. Then car stopped braking and drove fine. Happened twice in two trips

I was pulling out of the garage and I heard disturbing sound coming from the bottom it sounds like something is breaking. I thought I drove over something like water bottle but a lot louder. So I stopped halfway through the garage and looked under, nothing visible looked around each tire nothing, checked the monitor screen no warning, nothing, so I thought maybe the sound is not coming from the car and I decided to continue, pulling out and made it to the drive way and still a lot of noise sounds like big crack sound. I parked and checked the tires nothing. Looked under the front bumper, it looks like something is a little out of shape but it wasn’t clear. Then I realized I can’t drive like this so I started to drive forward the noise was very loud, barely made it to the original parking spot then I got out of the vehicle, checked again and a lot of stuffs hanging near front wheels, looks like something is wrong with the suspension, the car has only 2000 miles on it. The worst part is that there is not a single warning sign on that big screen which supposed to show If something is not in order. If it wasn’t for the unpleasant noise, my 7 month pregnant wife would have been driving in the middle of a freeway in less than 5 minutes. I am still shaking from how close we were to be a real danger to ourselves and to other drivers on the roads. We got lucky that it happened right before we get to the roads. I want a full safety and defects inspections on the 2022 model Y

While on autopilot my car will randomly brake hard. This issue seems to occur when passing a semi truck on a curve or narrow roadway; when shadows or pavement color creates a clear contrast, and other instances for seemly no good reason.

The contact owns a 2022 Tesla Model Y. The contact stated while driving approximately 75 MPH with the cruise control activated, the vehicle experienced phantom braking and stopped completely. The contact stated that there were no other vehicles nearby during the failure. The contact depressed the accelerator pedal and the vehicle responded after several attempts. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 3,700.

Phantom Breaking. I was driving just after the sunset on the highway 101 with autopilot/FSD engaged today 06/05/2022 at about 8.15 pm. The car was driving over 70 mph but suddenly it applied break for no obvious reason. There was a truck behind me and I was really afraid I would be rear ended, but luckily I took the control and was able to avert the situation. It is a significant safety issue and I am afraid riding Tesla with autopilot engaged.

Phantom Braking. I was on Auto Pilot on the freeway traveling at 75 mph. All of a sudden the car did an automatic hard brake and the car started to veer toward the center divider. The car only had 64 miles and was brand new. This was the first time I had used autopilot and had been on the freeway. There was a truck on my right and it was a 2 lane freeway. Nobody has inspected the car.

We rented this vehicle for 2 days, in which we experienced phantom braking thrice. It was seemingly the forward collision detection. The first time was after a car had fully crossed the highway at a reasonable distance ahead of us. The second time was when it detected cyclists along the shoulder, with no danger of collision. The third time was as we approached a sharp turn in the highway, where a semi-truck was parked/stationary on the shoulder mid-turn. In each of these instances there was no need to slow the vehicle, but the car suddenly braked almost to a complete stop. Cars around and behind us were surprised and we were forced to swerve. It is unclear if the brake lights engage during these sudden phantom braking incidents.

It is the phantom braking issue. When I was using autopilot driving at high way at around 70 miles per hour and a car behind was approaching my car, I passed a car at my right lane and changed to the right lane after I turned on the turn signal and the autopilot mode was changed to cruise control mode. As soon as I completely changed the lane, the car decrease the speed suddenly. It is dangerous since the car behind my car was close, so I had to increase the car speed by push the speed paddle. No injure happened but it is an issue needs to be fixed. I have not reported this to Tesla and have not sent the cat to the service center for inspection yet.

Several times, after over the air software updates, several components of the electrical systems would stop working, including GPS & cameras, resulting in no cruise control, no back up camera, no navigation, no blind spot warning/heads up collision warning/lane departure warning. Essentially, all safety features, cruise control and navigation fail when GPS and cameras fail. In all cases, the reset options provided such as powering off the carf, powering off the screen etc did not help and instead the 12 V battery had to be disconnected, sometimes more than once, before car would reset to a safe state. this requires removal of a panel, removal of cabin filter, removal of cable to battery. This is a time consuming process and could theoretically void warranties. We are waiting for the next software update to see if replacement of a control board by Tesla this week fixed the issue.

On June 3rd I was driving on I-80 heading West towards Chicago. The car was on Auto Pilot (Cruise Control) and traveling at 70 mph. Without any warning or warning lamps/messages the braking system suddenly applied the brakes. I had to quickly apply the accelerator. If a truck or car would have been following me closely they would not have had time to react. I am afraid to use the auto pilot in heavy traffic for fear that I could be rear ended as semis always tailgate in Chicago. I have a service appointment set with Tesla on Monday the 6th of June to have this looked at.

"Phantom braking" has been an issue in which it randomly brakes while using cruise control. We have been on flat, wide open roads with no cars or visible obstacles in front of us. We are concern as we have an infant and it jerks everyone forward when it happens. We are on high alert especially when someone is behind us because it might cause an accident. This must be immediately corrected by Tesla.

While driving the frunk/hood opened while vehicle was in motion. Everything says your not able to drive or opening while in drive. My wife had just used it shopping. Drove 300 yards with No warnings. Then stopped at a light then when she was accelerating it opened and broke windshield, hood and hinges, scratched left fender inside. She was able to pull over without cause anymore damage to her or anyone else. I then meet her and I was able to drive the car with the hood open and damaged. I then removed the hood completely in order to drive it home all while no safety warnings going off. Tesla has had it since 6/3 and no determination of why or fault. $4600 estimate for repairs Still not fixed

2022 TESLA MODEL Y- Consumer sent in a copy of settle request sent originally to Tesla Corp. and a copy of proposed complaint document. Short summary of settlement doc is as followed: "To Whom it May Concern, Please regard this as my last and final attempt to resolve our disputes. I had previously directed Counsel to transmit a letter to you on January 6, 2023. That letter indicated my Revocation of Acceptance pursuant to the Uniform Commercial Code §2608 and notice of defect under the Lemon Law. You have neither responded or taken any action to investigate or make me whole, despite the vehicle having less than 3,000 miles on it, and thus being well within the scope of your warranty. As you are aware, the vehicle you sold me contains material manufacturing design and marketing defects, which I summarize here and in the attached proposed complaint, as follows: -The Vehicle has been contaminated with dangerous VOCs. Independent environmental testing has detected the presence of methl ethly ketone (72 ppbv), ethyl acetate (120 ppbv) and Methyl methacrylate (140 ppbv). This renders the vehicle unsafe to drive. These chemicals are industrial adhesives and solvents used in the manufacture of Tesla's products, and their use has been experimentally tested with fast charging lithium ion cells, specifically, the product I purchased. -The Vehicle does not meet purported manufacturer charging specifications as sold. The vehicle I purchased takes 48 hours to charge - far longer than the normal time represented to me both in terms of materials you posted online in addition to your sales staff. Moreover, the driving range is far shorter than what you purported it to be when the vehicle is sold. -The Software is defective. It freezes. It prevents me from actually shutting the car off. -The "Hands Free" feature is inherently dangerous. This feature does not truly let you drive "hands free". The driver can't merely touch the wheel. One has to jerk the wheel with sudden motion, and if one doesn't the car repeatedly beeps - startlin

Two occurrences of “phantom braking” in my new Tesla Model Y: 1) While in Autopilot on the highway traveling approximately 70mph, the computer system falsely registered a colliding vehicle and aggressively slowed down, endangering me from being rear-ended by a vehicle behind me. 2) Multiple times while in Cruise Control (not autopilot) the set speed of 65mph changed to 35mph on the highway, quickly braking endangering me from causing a collision

We were driving on interstate. We had cruise control engaged but had accelerated to pass a vehicle. The car rapidly braked with no warning, to at least 10 miles lower than our cruise control speed. There were no warnings associated with this rapid braking and there were no risk factors around us at all. This is fortunate, as if someone had been close behind us an accident could have very easily happened. -- This has happened once before, while driving on interstate. Very startling and inexplicable. -- Both times have hit the accelerator to get back to a speed appropriate to flow of traffic.

While driving on the freeway at around 4pm my tesla broke hard on the freeway without me asking it to. The hard braking incident occurred while using autopilot on the freeway.

The contact owns a 2022 Tesla Model Y. The contact stated while driving approximately 75 MPH, the vehicle started braking without driver input. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 600.

Child opened door to exit vehicle. Finger was resting near window. Window retracted as door opened and took child's finger with it. Child's finger was trapped and smashed between glass and door. Finger was able to be removed with injury to finger. Window did not pop back up when door was closed in an effort go release the finger.

Dear Sir/Madam, We bought the car from Tesla two weeks ago. We got a flat tire and have been stranded for a while. We been given very conflicting responses. First, Tesla told us that within 24 hours they will send us a tire tech. Second, Tire tech was scheduled, but in the last minute they cancelled. Then, they said Saturday. It was cancelled again. They said Monday. Then, they said we do not have your wheel so need to tow. It has been very frustating.

I have encountered several "phantom" braking events while driving my Tesla Y in auto-pilot mode, all on the freeway or highway. This most recent event occurred while returning from Las Vegas. In each case, something dark across the road triggered the event. In two cases it was dark asphalt strips that were perpendicular to the highway. in the other case, it was a dark shadow of a bridge across the highway. I assume the car's auto-pilot system thought these things were solid objects and therefore braked. I captured each phantom braking event on the car's built-in camera and am enclosing the screen captures.

Ever since Tesla removed the radar units in the Model 3 and Y phantom breaking has gotten worse and worse. I have a 2022 Model Y Performance and every time I use the Basic Autopilot, which is glorified adaptive cruise control, it will slam on its breaks for no apparent reason. It happens at night, in the day, and without any warning. I have almost been rear ended multiple times now. Tesla said they were working on a fix but that was over 6 months ago now and it's only getting worse. I am no longer comfortable using that feature with how unsafe it is.

This happened on our first and so far only highway drive since purchasing our 2022 Tesla Model Y LR AWD car new last week. I was driving on I-25 southbound in Wyoming north of Cheyenne. Speed limit was 80 mph (and my speed). I was using adaptive cruise control and Autosteer. Partly cloudy day, no traffic, long stretches of straight highway with gently rolling hills. Collision avoidance braking was turned on but at lowest sensitivity setting. There were several instances of phantom braking where speed dropped slightly (5-10 mph) but resumed instantly. These would not have been a problem unless someone had been tailgating me. One time, same conditions, the collision alert (red flashing lights and alarms) was set off and car did a hard braking on its own from 80 to maybe 50 before I took over control. This was very dangerous and could have caused me to be rear ended if a following driver had not been attentive. In all cases I was NOT near an overpass and there was no surrounding traffic in either southbound lane. There is a considerable distance separating the northbound lanes which had little traffic anyway. I was NOT near an overpass and could see no shadows or dips that could explain the problem. It does not appear to necessarily be a problem with the Autosteer system or ACC but rather the collision avoidance system (which uses the same sensors and algorithms, I know).

While having the autopilot engaged (speed and lane control) with no vehicle near by, the autopilot reduced the speed, aggressively, by applying the brakes. I immediately stepped on the gas pedal to override the braking. This has occurred a few times (3-4 times), since it was first experience. Additionally, the autopilot will engage the brakes when there is an oversized vehicles (mainly RV's) in the next lane, even if the oversized vehicle is properly in their own lane.

The contact was driving a 2022 Tesla Model Y. The contact stated that while pulling into a driveway, the vehicle unintendedly accelerated, colliding with a vehicle in front. The contact stated that the vehicle then went backward, crossing the road, colliding with the neighbor's garage door, and pushing it to the side as the vehicle stopped once it collided with the parked vehicle in the garage. The contact stated that no warning lights were illuminated. The contact stated that she suffered from a headache for a couple of days but no medical attention was sought. No one else was injured. A police report was filed. The vehicle was towed to the Tesla collision center in Austin, TX. The vehicle was towed to the collision center where it was still awaiting diagnoses and repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 400. Consumer's son is filing the complaint on behalf of his mother.*JB

With Autopilot engaged (either adaptive cruise or self-steering), the car break unexpectedly on 2 way highways. This usually happened when a semi truck was coming in opposite direction, in its lane or the car in front will move into a left lane and slow down at a safe distance. This had the potential to be rear-ended. Not reported to Tesla or inspected. No prior warnings. There were 6-7 incidents in the span of 3 days of travel from WA state to CA, over 1100 miles, starting on May 18, 2022.

My vehicle hits the brakes when cruise control or autopilot is on, and it’s pretty frequent. It happens randomly when other vehicles are around but just as often when there are no other vehicles around. We passed a semi truck on the interstate doing 80, moved into the lane in front of it, suddenly my Tesla hits the brakes and goes from 80 to 60 in about a second. The semi was right on our bumper. Now when there’s a vehicle behind us we try not to have the cruise control on. I could go on and on. Bottom line is, it does it all the time, it’s not safe, and Tesla keeps telling me it’s a firmware problem. I added a screenshot of just our last drive to Denver from South Dakota. But it does it all the time.

when using cruise control or autopilot the car will brake for no reason. Most often this will occur at highway speeds causing the car to decelerate at a dangerous rate. Yesterday I was driving at 68 mph and the car braked to under 30 mph in less than 2 seconds causing me to almost get rear ended by a semi truck. This will occur when there is no one else on the road in front of my car and no obstacles on the road. It seems to occur any time I use these features regardless of location or speed.This is very dangerous and has made both the cruise control and autopilot unusable on the vehicle.

The contact owned a 2022 Tesla Model Y. The contact stated prior to driving the vehicle, he was charging the vehicle due to low electric power. The manufacturer informed the contact to take the vehicle in for service. The contact stated while driving approximately 65 MPH, the computer inadvertently shutdown and the steering wheel was difficult to maneuver. The vehicle then drove off the road, and the contact drove over a grassy area and the curb. The TPMS warning light illuminated. The front axle was completely fractured. The police were not initially on the scene; however, the police arrived the following day. A police report was not filed. There were no injuries sustained. The contact attempted to have the vehicle towed several times, but was unsuccessful; however, the vehicle was finally towed to the dealer. The vehicle was not diagnosed or repaired. After the contact consistently discussed the failure; he was informed by the insurance company that the vehicle was deemed a total loss. The contact received a notification for NHTSA Campaign Number: 22V296000 (Back Over Prevention, Equipment) and related the failure to the recall. The approximate failure mileage was 9,700.