2023 Tesla Model Y Complaint Log

After just 250 miles on the car and just after one month of the purchase, my wife along with my 4 years old daughter was driving to get my 7 years old son from the school when it suddenly stopped on the road with displaying errors on the screen as follows, the car battery was sufficiently charged, later from the inspecting what it appeared that the "rear drive unit" of the car got screwed up. Warning and error messages were: "Acceleration and top speed reduced" "Power Reduced" There was a huge school traffic jammed behind the car, luckily other car owners offered help but the car was not moving, it stranded in the middle of the road. We contacted Tesla they towed the car after one hour of the call, they kept the car for a week and told us the whole new "rear drive unit" need to be replaced. After a frustrating experience they offered no replacement but to fix the car. I found another same incident with other customer here at the youtube link: https://www.youtube.com/watch?v=smVnwKOpuYY&ab_channel=JustAnotherModelYGuy

While using “Autopilot” and “Traffic Aware Cruise Control” the vehicle will heavily apply the brakes when there are no forward obstructions or incidents. This causes issues for vehicles behind me and is very unsettling, as there never appears to be a reason for the dramatic reduction in speed.

Tesla advertised that Tesla Vision will replace the ultrasonic sensors (USS) and help with park assist. Before buying the Tesla model y Tesla representative assured me that Tesla vision will function to replace the USS. Currently my model y has no visibility to any objects near the vehicle. The lake of sensors caused me to hit concrete blocks in parking spots. The lack of these sensors may cause serious accidents around the vehicle while moving out of garages.

Car applied brakes suddenly multiple times when no vehicles or objects were remotely close (i.e. the car had phantom braking). This occurred while auto-pilot mode was on as well as while cruise control was on and with auto-pilot off. This happened several times on wide open highway lanes including when no other vehicles or other objects were anywhere in sight.

While using the adaptive cruise control, the vehicle unexpectedly applied brakes aggressively. There were no vehicles in front, to the side, or behind the vehicle. This could have resulted in a collision if a vehicle was behind us.

I purchased the car and took delivery on 12/29/2022 where immediately I noticed while driving the car home that there was a high pitch creaking sound from what I think is the front drive unit of the car. I have brought back the car to the service dealer over 8 times to rectify the concern of the noise. There were many service technicians that heard the sound while I test drove before the car went into service and they all acknowledged the sound and said it was not normal. However, the service techs had picked and choose which item they thought on the car that created this sound and this is documented on the service receipts/invoices. They kept taking my car apart and replacing parts on the car and when I would pick up my car the sound was still present int he car. Now I have had the car for 11 months and now the sound is STILL present and Tesla has no fix for this. The last service I brought the car in for for this high pitch sound and they replaced the front drive unit and still the noise is present.

I purchased the vehicle on Dec 14 th and so far had two episodes of Phantom breaking leading to near rear end collision. Car is applying breaks for no reason even when there is nothing in front.

7 times in 2 days of travel on major interstate highways in cruise control the car phantom sees something that isn’t there and slams on the brakes throwing us forward until I can manually override with the accelerator. Had there been any car following me a serious accident would have occurred.

I purchased a [Car Make, Model, Year] on [Date of Purchase] with the understanding that the vehicle was in excellent condition and safe for all passengers. Unfortunately, my experience has been far from satisfactory, as I have discovered multiple issues that were not disclosed to me during the purchase process. First and foremost, the car was misrepresented regarding its safety features and its suitability for passengers riding in the back. Since my purchase, I have noticed significant safety concerns for individuals seated in the back of the vehicle. The lack of proper safety restraints, along with inadequate seat belt functionality, poses a serious risk to the well-being of those riding in the rear seats. I find it deeply troubling that these critical safety aspects were not made known to me prior to the purchase. Moreover, my discontent is further compounded by the fact that, merely two months after my purchase, I discovered that the prices for the same make and model of the car were drastically reduced. This revelation indicates that I paid an inflated price for the vehicle, which is both unfair and unjustifiable. I believe it is only reasonable that I be compensated for this disparity, as it implies a breach of trust and fair business practices. Considering the circumstances described above, I kindly request the following actions to be taken: 1.Conduct a thorough inspection and rectification of the safety issues pertaining to the vehicle, specifically addressing the concerns related to passengers in the back seats. 2.Provide me with compensation for the price discrepancy, reflecting the difference between the price I paid and the drastically reduced prices that were implemented soon after my purchase. 3.Offer an apology for the misrepresentation and lack of disclosure during the sale, which has caused me significant inconvenience and distress. I believe that resolving this matter in an amicable manner is in the best interest of both parties involved.

Hi Team, I bought a new car Model Y- [XXX] from Tesla on 27 Dec 2022 and after driving 50 miles itself with in 3 days, I reported so many manufacturing issues to Tesla in my new Car. All the issues that I have reported at that time either all of them are still open or while fixing any of those issues it caused even more issues in my car. As of now I have given my car 5-6 times to them for service so they may fix them but still all those issues either still exists or not fixed well. I am fed up giving my new car back to them for servicing and booking appointments & visiting them. Initially one of their employee gave me a confirmation that he is working with Tesla to buy back my car but then after 30 days I got to understand that Tesla employee is no more working with Tesla and have been fooling around me. I am not sure what kind of customer service, assurance does Tesla provides to its customer and how they working towards resolving those issues. I have paid $68000 to buy this car- and I feel like I am driving a car which got lot of design issues and I feel like I paid for new car and I am driving a 2nd hand car. It so much noise and rattle in my car and that also started to come after they tried to fix issues in my car. So, I am no more interested to get the issues fixed in a factory fitted car rather should have a new car or should get a full refund of the car. I am attaching a PDF of email thread that is going on from last 2-3 months with Tesla service employee and still they just want me to keep coming and giving my car to them. I don't have any more trust on them. Attach PDF shows all the issues and how they are just wanting me to spend time and keep explaining the same issues to them. All the issues details can also be referred from the email attached. Also from the email you may see- I was supposed to get one of issue fixed today but they have pushed again my appointment again after 10 days and not addressing my email. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(

The Tesla Model Y Blind Spot warning system does not accurately detect the position of cars in the lanes next to the car. The display shows the car as behind the vehicle while it is actually at the rear quarter panel. There is only an audio warning if the turn signal is activated. The car is in the blind spot yet the system does not warn the driver. I took the car in for an adjustment to cameras and Tesla said they are functioning as designed. Tesla removed the radar sensors that aid in parking at low speeds. This was intended to be replaced with Tesla Vision. Tesla Vision functionality is not yet available. Although a low-speed collision with an object may not result in injury to a person, it is a safety feature that has been removed. The windshield wiper's speed cannot be adjusted or even started on the stock. To change speed or turn on the wipers you must look away from the road, locate the control panel and then select the desired speed. This clearly is a safety hazzard.

When entering the vehicle, the touchscreen does not turn on. The vehicle can be operated but without the touchscreen on, the speedometer is not available. I believe this to be a safety issue.

Drove out of my driveway, drove maybe 50 feet and the car did a shake and stopped suddenly in the middle of of the road. The car wouldn’t let me put the car in park, drive, reverse or neutral. Many alerts appeared on the screen (pics attached). The right side of the car was making a whistling sound that wouldn’t stop even when I got to finally turn off the car. The car was reset, turned off and on but wouldn’t drive in any direction. It’s extremely dangerous that a brand new car, 2 days old with 118 miles on it would suddenly stop while driving with no danger near by, the car was going 7-10 MPH, no other cars near or around me for the car to stop in that manner. I had two elderly (mother and mother-in-law) passengers in the car that could have been hurt because of this sudden unnecessary stop.

The car advertising having USS when place the pre-order. But when pick up the vehicle, USS is not there

Upon receiving the car the steering wheel never matched the way the wheels pointed. The steering wheel needed to be around 10-15 degrees to the right to go straight. After 3 wheel alignment's, the steering wheel still isn't straight to get the car to travel straight, but having to keep the wheel 3 degrees to the right is better than 10 degrees.

When returning from the holidays during the last week of December I was using the Tesla AutoPilot for it's cruise control on the open highway. I experienced the "Phantom Braking" twice during the three and a half hour trip. I reached out to Tesla but only received a canned response explaining how AutoPilot is engaged and disengaged.

Traversing Blewett Pass at night, in a rain storm. Auto sensing wipers don’t respond to light rain or rain at night. When they are on they don’t adjust to the amount of rain so there is significant water on the windshield for too long. There is no manual option for adjusting the speed of the wipers forcing drivers to navigate a touchscreen in a downpour, in the dark, on a windy mountain pass. It’s terrifying.

When using Traffic Aware Cruise Control on interstate highway the brakes would suddenly apply. My safety was not compromised. Vehicle was not checked or inspected by dealer. Was not aware of any warnings, but there may have been some. This happened several times during a 45-minute drive. Conditions, daytime, sunny, light traffic, lanes well marked, no apparent reason for braking. One of the incidents reduced my speed from 70 mph to 35 mph.

The contact owns a 2023 Tesla Model Y. The contact stated while driving 70 MPH with the Adaptive Cruise Control or Autonomous Self Driving feature activated, the vehicle experienced phantom braking. No warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,008.

The USS Park Assist safety feature was eliminated from the vehicle without providing an alternative method or feature to monitor the front of the parked car in case an object or child was placed in front of the car after it was parked. The original USS Park Assist feature would detect this but the current Vision feature would not if the object or child is closer than 3 feet. It is irresponsible for a car manufacturer to eliminate a safety feature without providing a similar function as a substitute immediately. Just promising that this will come in the future should not be acceptable to the NHTSA. No problems have been recorded to date but this is just an accident waiting to happen. I'm asking the NHTSA to contact Tesla to require an immediate resolution.

I was driving in cruise control on the freeway going 70 mph with no other cars in front of me when suddenly the car slammed on the brakes and slowed to less than 40 mph before I could even react. The car behind me came close to crashing into me. The car continued to slam on the brakes every time I put it in cruise control. I am concerned going forward that if I use cruise control and someone is following close behind me, that they may crash into me if it happens again. I reported the incident to Tesla and they stated that they are aware of the issue and are working on a software fix. However, after researching into the issue, it looks like this issue has been occurring for multiple years with still no resolution.

My brand new 2023 Tesla Model Y brakes for no reason at all while driving in a completely open lane on the interstate highway. I took my car to my local dealer to have it fixed, but they refuse to even acknowledge this serious safety issue. I am now forced to manually remember to DISABLE the dangerous Emergency Braking feature with my brand new car. I have owned cars with cruise control for decades - I am 62 tears old. I have never had an accident on the highway. Never. This is because I keep a safe distance from the vehicle ahead. Please understand that I do love this car. it drives beautifully, and I appreciate the other safety features such as the distance feature keeping the car too close to the car ahead of me while cruise control/auto pilot is engage. However, when I am on the highway in heavy traffic and the car brakes for no reason whatsoever, the chance of having a car ram into me from from behind is a serious danger to myself and my family. Please escalate this issue to the highest level possible, or connect me with legal services involved with class action lawsuits to force Tesla to disable this dangerous malfunction in their automobiles. Kindest Regards, James Gaites 4334 7th St N Arlington, VA 22203

When I purchased the car it was sold with certain safety features and those features are not available. It was also a surprise that the sensors were removed and Tesla Vision was the replacement. As of today Tesla Vision software update has not occurred and many features have been disabled. I cannot understand why Tesla would eliminate the sensors / radar and not have the upgrade to Tesla Vision tested and active in my new vehicle. Pretty much all of the Advanced Driver Assistance Systems (ADAS) you list above are not functional. I have written three letters to Tesla since I picked up the "Y" model and have not received a response. In those letters I requested the car be returned for a full refund because it was knowingly sold with these features missing!

This new car model Y was picked up on December 20th around noontime. After my husband drove it home, I updated the required documents with insurance. Then we went out to a nearby store. I was the driver(>20 yrs experience). When we stopped on Smithtown Bypass/Moriche by the red light, during the waiting, the car suddenly took off, with an unbelievable speed. THANK GOD!! I don’t know what happened, but I was extremely calm at that moment. I heard my husband screaming and I knew both of us know we are going to directly hit the cars that drove from the left. To avoid such definite impact, I had no choice but quickly made a very aggressive left turn and stopped on the road of Moriche. To be safe, I drove the car back to Tesla around 2pm. The guy said it could be my mistake of accidentally hitting a button of cruise control. I truly doubted it. Is there a button can be unintentionally hit without warning? I asked him to look into the report. I told him I was fully stopped and waiting on the red light. My foot was completely off the pedal. My hands were on the wheel. My eyes were on the road rather than on the touch screen for any information displayed. No warning signs at all. I felt I might have heard some noise while the car shooting out but I am not sure. Even though this serious incident was reported right away and our car was parked in front of the service door, we were scheduled to get a service check on 23rd. And then we were informed by an email that the service check has been rescheduled to January 30th. I believe this incident must be reported and be awarded by other Tesla drivers as well. While Tesla bragging how safe their cars are, my personal experience told me a totally different story. Please investigate this incident ASAP because I think Tesla didn’t take it seriously. I wish there is a traffic footage can be obtained. I can’t imagine how many families would be destroyed if the accident happened! Praise the LORD for His mercy!!

UNKWOWN: ASSESSMENT: Date of Event 19 December 2022 Upon taking delivery from Tesla for 2023 Model Y vehicle with the above or contained VIN, driver experiences a series of events that result from a autosteer activation. Approximately seven (7) calendar days after receiving the vehicle a FDU (Front Drive Unit) was replaced. At approximately another twenty-one (21) calendar days after the FDU was replaced while activating active cruise control and or autosteer the vehicle unexpectedly aggressively accelerated (UAA) to unknown speed that was not observed by the driver. It was later found out by the drive through scheduling a service appointment that a series of settings and unknown factors may have caused the incident. This incident was video recorded as a result of a traffic stop conducted by a local sheriff's office. This event contained several other incidents before vehicle was stopped including UAA, collision avoidance (oncoming traffic), vehicle brake lockup, and unresponsive controls.

While backing out of my parking lot space I almost hit a pedestrian emerging from behind a nearby parked car. My user manual, provided at the time of delivery, referred to warning sounds in situations such as these. I notified the Tesla service about this issue and was informed that my vehicle did not include these warnings because Tesla stopped installing the ultra sonic sensors required to activate the warning. Tesla service indicated this would be corrected in a future software release relying on Tesla vision. That initial service call was early January and Tesla has still not provided the updated software nor a target date for the change. The lack of sensors has also resulted in near impact in the front of the car due to the lack of sensors. This is a particular problem for senior drivers.

While using the cars adaptive cruise control, or enhanced autopilot as Teala calls it, the brakes would engage randomly and unpredictability while driving highway speeds (phantom braking). There were no cars, objects, or any other hazards around to warrant this "phantom braking". This has happened dozens of times while taking road trips.

I Purchased a new 2023 Telsa Model Y, picked it up today and on the drive home I experienced a phantom braking event which caused the vehicle to immediately stop and become inoperable. Despite my attempts to restart or reset the car it would not move. I sat in the middle lane of a six lane roadway for 90 minutes waiting for a tow truck to take the vehicle to the nearest Tesla Service Center. There was no warning and the vehicle drove flawlessly prior to this event, although I had only driven about 125 miles. I was in heavy traffic and I responded quickly to stop the vehicle and avoid an accident.

The contact owns a 2023 Tesla Model Y. The contact stated while driving at an undisclosed speed and attempting to accelerate, the accelerator pedal vibrated briefly before returning to normal functionality. The contact stated that the failure was intermittent. There were no warning lights illuminated. The vehicle was taken to the dealer; however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.

When I purchased this vehicle, I was told that all ADAS features would be available once the cameras calibrated (approximately 50 miles). After 100 miles my wife bumped into a wall in our garage. I opened a ticket and Tesla said the ADAS features are unavailable until a software update is sent. The sales person who I spoke to were not aware of this. This is EXTREMELY dangerous. Drivers are reliant on warnings from features like this and to have the features off without a warning could get someone run over.

The vehicle is reporting open recall, I have already upgraded the vehicle software 2 weeks ago but the nhtsa.gov website is not updated accordingly

since i took delivery of this vehicle on 11/26/2022 ,i had a message displayed on the screen for a faulty passenger seat belt that require a service appointment .i called and requested a service appointment and they gave me one in dec then cancelled it then gave me on in early jan and cancelled it then late jan and they mentioned it due to the lack of parts and i dont feel safe to drive this car with my wife and kids with this faulty seat belt but yet they were pushing me to take delivery and [it seems they were aware of the problem and once i took delivery this message popped up and now i end up with unsafe car that they keep postponing fixing because they don't have the parts just because they want to meet their delivery numbers!!!!

The contact owns a 2023 Tesla Model Y. The contact stated while driving 75 MPH, the vehicle experienced phantom braking. The contact stated no warning light was illuminated. The contact stated he had experienced the failure three times within two days. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 500.

This concerns the front seat belts in the car. I am just over five feet tall. Even with the seatbelt adjusted to the lowest position on the door post, the anchor point for the shoulder portion is six inches above my shoulder. This occurs on both sides of the vehicle, driver and passenger front seats. The seat belt runs across the left side of my neck when in the driver's seat, with the seat appropriately adjusted for my stature. If I raise the seat any higher I won't be able to reach the accelerator and brake pedals. Anyone who isn't tall would have this problem in the car. I'm concerned for my safety in a possible vehicle crash. I have recently reported this to Tesla Motors. No warning lights or messages are given in the vehicle for this problem.

When my vehicle is on cruise control it suddenly brakes for no apparent reason. On a road trip, it has happened suddenly and many times during the trip. It’s quite scary and dangerous.

The contact owns a 2023 Tesla Model Y. The contact stated that the message “Passenger Air Bag Off” would illuminate while his wife was occupying the front passenger’s seat with the seat belt securely buckled. The vehicle was taken to the Tesla Service Center, where an unknown software update was recalibrated. The Tesla Service Center then informed the contact that the front passenger’s side seat needed to be replaced in the event the failure persisted. The contact stated that the failure reoccurred approximately three weeks later. The manufacturer was notified of the failure and informed the contact that the vehicle was operating as designed and the passenger’s side air bag would not activate unless the passenger weighed approximately 130 pounds. However, the contact stated that the Owner’s Manual indicated that the air bag would be activated if the passenger weighed 100 pounds. The contact stated that his wife weighed 126 pounds and was 5ft. 1 inch tall. The vehicle was not repaired. The failure mileage was approximately 15.

I was driving at about 40 MPH on local road at rush hour, the car was put in parking mode when I made a lane change, the speed reduced to 0 rapidly and put me in extremely dangerous situation like being rear ended. then I cannot put car in drive mode and called maker's roadside assistance and 911. car was towed to service center. 1a. Q: What component or system failed or malfunctioned A: car's power system failed. 1b. Q: is it available for inspection upon request? A: I don't know. 2. Q: How was your safety or the safety of others put at risk? A: car might stop quickly unexpectedly when travel at high speed, very likely being rear ended or overturned due to side swipe. 3. Q: Has the problem been reproduced or confirmed by a dealer or independent service center? A: UNKNOWN 4. Q: Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A: car was towed to service center and was inspected & diagnosed. 5. Q: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A: no any warning, it happened unexpectedly.

1. brake system 2. after vehicle slowly pull up to the curb, the vehicle suddenly accelerated, while the brake was applied, it jump the curb in a shopping center and hit the post outside of a restaurant 3. it was a brand new vehicle just got delivered one day before, ~10 miles on odometer 4. no warning of any kind prior

Autosteer mode, while generally helpful and which I use daily, abruptly brakes hard and/or pulls hard to the right when its computer program misinterprets a mere shadow as a threat. While I am sure your organization already knows this well. I believe this has strong potential to cause a driver to over-react and lose control of the vehicle. Addition of a radar sensor as an input to the existing algorithm similar to the Chevy Bolt for separately assessing/confirming this perceived threat could resolve the problem in milliseconds and preclude this risk. Understandably, Tesla management as judged this acceptable since adding this capability would raise its cost and reduce its market share in the increasingly competitive EV market. But as a former systems engineer and general manager manufacturing aviation autopilot computers, I strongly disagree and remain concerned about its potential to cause a serious/fatal crash. Thus, I offer another voice pressing for reconsideration by your public safety organization.

This is my 8th report. Just after my 7th report, in May 2025, I had my tires rotated at 25,000ish miles. The car still did not record that still shows the last rotation at 8,000 miles. Furthermore, I was told at Discount Tire that I needed new tires because the tread was so thin. I was aghast...a new Tesla with tires that wear out at 25,000 miles? I was told that Tesla does not provide adequate tires for the weight of the car, and that I could buy higher quality tires next time. Now I understand why I kept having flats in the right front tire, despite rotation: all 4 tires were inadequate for my car! I asked if I could wait until my next rotation and he said I could probably make it...but they can't let me leave Discount Tire with tread 4/32nd inch thick. I think I was at 5 or 6 /32nds. The price of appropriate replacement tires is roughly $1,500. Additionally, I just downloaded a software update; here's the first screen of the Release Notes: (uploaded below) Are you kidding me? They still have not fixed the cruise control, and instead of fixing the charge port, they add another step to sidestep the broken one. I'm hoping you will investigate and recall this car. Tesla owners like me who have lost 50% of the value of the low-quality vehicle we were scammed by are pretty frustrated! thanks for listening [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)