2023 Toyota Corolla Cross Complaint Log

Nothing has happened yet but I feel that the wipers on this vehicle, in high speed, are not adequate to clear the windshield in a heavy rain. I have great anxiety driving in heavy rain since purchasing this vehicle. I would like this to be noted in case others complain and hopefully it can lead to a solution. I just purchased this vehicle and now am stuck with a vehicle that can't provide basic safety.

I bought my car yesterday. Was driving tonight when it was raining with my wipers on. I stopped at a stoplight and the engine stopped, the check engine light came on, a loud and long beep sounded, and messages came up on the screen saying steering power low, press brake firmly to restart. I tried multiple times to press the brake for restarting but it didn't work. I had to put on my flashers for cars to go around me because I couldn't get the car to go. I finally put it in park and had to turn it completely off and on I believe twice before I finally got it started and could drive home.

The taillights on corolla cross hybrid S and SE of the USA model of the Corolla Cross are very unsafe. They only light up the very corner of the car, unlike the XLE models that extend onto the tailgate with LED lights. I just bought this vehicle 3 months ago and have several cars behind me flashing at me to let me know that my lights are off (which are turned on, by default the larger light piece on tailgate is not getting eliminated unless you have XLE trim). I feel that without more illumination in the rear of the Corolla Cross, vehicle is susceptible to getting rear-ended at night while stopped at traffic lights or stop signs where there are no street lights. Toyota should have a recall and replace those lights to help illuminate the vehicle.

Driving at night with low beam headlights there is a very distinct shadow that shows up especially on curves. The shadow moves back and forth on the curves. Dealer says that is normal but it's really scary when it happens

Engine stopped while the car was stopped at a red light, later at a stip sign and later while at a stop in traffic. A message popped up on the screen that indicated “Engine Stopped…Steering Power Low”. Had to put the car in park and restart the vehicle. 5 times it happened in one rainy afternoon while using the intermittent wipers and also while not using the wipers at all.

Idling in drive foot on break at stop light, 12197 miles and UTD on service and the “engine stopped” and indicated “power steering low”. Had the put in park and restart vehicle.

When driving at night the illumination from the headlights is very poor. I can only see about 1/3 of the way up on the windshield and only a short distance in front of the car. Everything else is black. I am leasing the car for three years but I can't drive it at night it's too dangerous. Even if I use highbeams it is difficult to see. Both of my adult children have driven the car and come to the same conclusion. I brought it back to the dealership and they said the lights were adjusted properly to pass inspection. The only solution they had for me was to find someone to put in different bulps. They said they could not do it and if I did not buy it at the end I'd have to put the old bulbs back in. I have seen several other people on the internet that have exactly the same problem.

I was stopped at a light and the engine breaked. It did not reengage when I pressed the break harder or let off the break. I had to put the car in park and press the ignition button. Engine started at that time. it was raining and I did have my wipers on.

I bought this car less than a month ago! I pulled out of a parking lot and was waiting to turn left when my car suddenly shut off with a loud alarm sound. The check engine light came on as well as a steering pressure light. The dashboard read to press the brake firmly into the ground to start the car..it did not start. I was able to put the car in park and after 3 attempts get the car to start. I was in rush hour traffic with many cars around and behind me honking their horns and yelling all while I was stuck. There was no warning it simply just shut off in the middle of traffic. I am now waiting for it to be inspected by the service department where I purchased it from.

Sunday 10/22/23 while idling and brakes engaged at red light. Engine failure again at 11,619 miles. Had to put in park and restart vehicle and put in drive. This is the 4th time in 11 months. It idles weird as well.

Some of the times when the function Autostart/Stop is on and the windshield wipers are active the car shuts down and throws engine lights on the car and the car won’t start after releasing the brakes, the car panics , and only will start again when moving from D to Park again and pressing the button .

It was raining. The adaptive cruise control was engaged. The system did not sense the car in front and keeps moving at set speed. It happen at least three times during the trip. I have to disengage the cruise control or hit the brake to keep the car from hitting the car in front. I looked at the in car cruise control monitor. It did not detected any car in front. Even thought there was a car in front. In my previous car with adaptive cruise control. If weather was preventing the safety system from operating normally. A warning would pop up and disengage the adaptive cruise control. No such warning with the Corolla. The adaptive cruise control seems to be operating normally once the rain has lighten up.

See attached document for complaint

My vehicle was stopped at a stoplight with the start stop engine feature engaged. I had my windshield wipers on, and it was raining heavily, when suddenly that car turned completely off and started emitting a loud beep. There was a power steering error on my dash and the wheel locked itself completely, the car would not restart at all. There was a message on my dash to firmly press the brake, and the car would restart, but pressing the brake did nothing. I was stuck in the middle of an intersection in a vehicle that is less than two months old in the middle of traffic, and live in a city, where it rains continuously for several months out of the year. Toyota is aware of this issue, but there aren't any fixes available for a vehicle that will turn itself off when using the windshield wipers while it's raining.

Toyota is aware of the situation. Dark shadows and cloud markings appearing only on left side of the vehicle when driving at night. Videos and pictures were given and shown to this Toyota service department this being done after an employee at the Toyota at the avenues driven with me at there closing time when it was dark stated this is a defect that Toyota is already aware of and other customers have had the same issue. Vehicle left at Toyota for five days. Stated was test driven, had removed the left led light for inspection. And Toyota inspector and GM got involved for evaluating the situation. Per the Toyota documentation state. “Headlights are within factory, spec and black spot seen is from the LED projector, normal operations when compared to other vehicles, no cases currently out for any repairs or replacements.” Ends statement. The Toyota dealership at the Avenues has acknowledged and is aware of the current situation of there 2023 vehicles. The Attorney General as been notified. This website will not allow uploads of pictures or documents.

Engine stop and start while stopped in traffic 2 times on Saturday and vehicle lane assist seems to be off a bit- pulling to the right a bit. Also idles weird. Charges engine weird times when parked or idling.

When it is raining, wipers are on, and I stop at the traffic light, start/stop function turns on when I press the pedal all the way down, but when I release it to drive again, the engine won't start back and the message appears on screen "engine stopped, steering power low", which is scary because the cars at the back starts honking, then I turn the car into parking, switch the car off and turn it back on and then I can drive. Apparently, it is a know problem with this model but Toyota refuse the accept that they know about it and they do not have the solution. It has happened to me 5 times in 3 months, since I bought the car.

I was driving during the rain with the wipers on (intermittent) and the auto start/stop feature engaged. I got to a red light and stopped. I lifted my foot off the brake to press the accelerator and then the car didn't restart. The instrument panel then said low steering power and another message about the brake. A loud tone was continuously emitted. I pressed the brake and put the car in park and was able to restart it. I was scared because traffic behind me was honking for me to proceed and I was not able to at first.

Tail lamps on this car are very small and dim compared to other vehicles. Have been told by other drivers that they are not very visible. Tail lamps are working correctly, this seems to be a problem with the design of the tail lamps.

This is a recurring problem since buying the vehicle new... now at ~7,500 miles. Problem occurs on state highways (North Carolina country roads). While Lane Tracing Assist is active at 45 mph - 60 mph, the Lane Tracing Assist works fine and as expected on large radius state highway curves, but when it comes to smaller radius curves, the Lane Tracing Assist takes the turn in an overly aggressive manner. It wants to cross the median on curves to the left, and it wants to run off the road on curves to the right. The lane departure warning sounds in both instances, so the car recognizes it is departing the lane. I am able to maintain control to keep the car generally in its lane, but I have to actively and physically fight the steering system to do so.

I was at a red light on a busy highway. All of a sudden my car stopped working: I got a message on the dashboard along the lines of "engine power low" and "press brake hard to restart". But even if I pressed the brake hard, nothing would happen, and my car wouldn't move forward. In fact, because I was on a slight uphill, releasing the brake pedal made my car go backwards. The steering wheel also felt locked. I was panicked because the light turned green and a lot of cars were waiting behind me. I put my hazard lights on, and kept trying to press the brake hard to no avail. Finally after about a minute, I put my car in park, and turned off my car. I then restarted it, and it suddenly worked. This was a super scary experience, and very disappointing since my car is new as of two months ago.

Roof racks are secured with double sided tape. Tape on both racks failed causing both racks to become up secured from roof of vehicle.

When the headlights are on Low, not High beam, there is a dark horizontal and vertical streak (shadow) in the illuminated area in front of the vehicle. The dark area looks like an L turned on it's side to the right. It is the same for both right and left headlights. This shadow area prevents full illumination of the roadway ahead of the vehicle. This also is a distraction and causes the driver's eyes to drift to the dark areas and further degrades nighttime driving safety. Per Toyota Corolla Cross Forum, this problem is across the board for the Cross vehicle, not just mine. When the lights are on Low and you hold a paper in front of either light, the dark streak is easily seen.

The car turned off several times while I was stuck in traffic, it was raining an the wipers were on. This happened on Riverside Drive, NYC on 9/8/23 around 5 pm. The warning said: low steering power. There were cars behind me and could have crashed my car.

Purchase car 8/28 ( brand new 8 miles in it) drove it 1 time 9/1. On 9/3 the car would not start. Giving message key not detected although key was in dash. Then it said push break portal and touch engine switch with key. Still did not start. Today 9/4 same thing. Dealership Manager and technician came to my home (outstanding service ). I discovered it was not turn battery that the key was not being recognized. They said they have not had the problem with their cars but have heard about it worth this car from other dealerships. There is No fox as of yet.

I ordered the car in July and it arrived on 8/3/23. On 8/31/23, I got in the car while in my garage, attempted to start it as usual, and a loud sound occurred when I shifted from park to reverse. Lights began flashing. I turned off the car, got out and walked around to make sure I hadn’t hit anything. After verifying clearance all around, I checked my phone. The Toyota Corolla Cross XLE had 4 codes listed: malfunctions of: electronic control of engine, AWD system, drive-start control system, and the advanced ultrasonic detecting and ranging system. I restarted the car and backed out of my garage. The check engine light was still on. I backed out and tried to drive down my neighborhood street. When I steeped in the accelerator, the engine would race but not engage. Acceleration was problematic so I returned home. Later the same day, I had it towed into a local Toyota service center. After several days, they said it was “just a glitch”. They reset it and have not been able to get the codes to recur.

The car has suddenly turn off while driving, all lights come one and does take a while to be able.to turn back on. It had happened 4 times already. Twice today while my daughter was driving on a busy street, nearly missing getting it by someone else. And the second time in the middle of an intersection today was a rainy day, and she had the automatic on/off button off. Twice before, on 2 separate days one was sunny, the day was sprinkling.

On July 12, 2023 Safety recall 23TA08 was issued and it stated that dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle under Title 49, Section 30112 of the United States Code. But the next day on July 13, 2023 Larry H. Miller American Toyota in Albuquerque, NM sold the new car to me (agreement is attached) but didn't deliver it (didn't release it from the dealer's lot) and didn't tell me that the new recall was published the day before. I got the car on August 17, 2023 only. I expected that the car didn't have any safety issues, but several days later I found in my account at Toyota.com that the recall hadn't been closed for my car (health report is attached). The remedy was available in October 2023 but I hadn't got any notice from Toyota or the dealer, so my car was repaired on November 2, 2023 only (repair invoice from another Toyota dealer is attached).

This has happened twice to me now. Stopped at a stop light, rainy day, the auto start/stop enabled. The car suddenly dies, all lights come on, engine off. Tells me to step on brake to restart, but it never does. Eventually after 45 sec of trying to restart the car, it eventually does after 4-5 tries.

The contact owns a 2023 Toyota Corolla Cross. The contact stated while the vehicle was idling at a traffic light, the vehicle stalled. The messages "Engine Shut Off" and "Steering Power Low" were displayed, and the check engine warning light and other unknown warning lights were illuminated. The contact stated that she turned off and restarted the vehicle, and the messages and warning lights were turned off. The dealer was notified of the failure and informed the contact that the failure needed to be duplicated to diagnose the vehicle. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,600.

I was driving in the pouring rain with intermittent wipers on in bumper to bumper traffic and stopped at a red light. Car shut off, with traffic behind me and I had to put hazard lights on. Dashboard messages appeared - Low steering power light and then said to press brake and auto start button. Luckily it restarted. Second time this has happened as I had 500 miles and thought I didn't know how to operate the car since it was new. This time 2,400 miles and there was no doubt the fear I experienced was an electrical issue. Drove to Northshore Toyota, who advised no codes were stored and couldn't duplicate the issue. I contacted Toyota Brand Engagement with case # [XXX] and [XXX]. Northshore Toyota contacted field technician and said to reprogram the main computer. They will do this today. If it doesn't fix the issue, after 3 times of the dealer trying to fix it, I can go to arbitration with Toyota. Car is at dealer so I do not have a document to upload.

Purchased car in March 2023. August 2023, rainy day. Engine shut off when at light and foot on brake. Warning signals of "engine stopped, press brake firmly to restart,’ and ‘low power steering’.” displayed. Had to put car in park to restart. Took to Toyota dealership where purchased, they couldn't recreate. Happened again later that evening. Took pics of dash and took into dealership next day. They had it for almost 3 months. Said it was the second starter. Drove fine for about 3 months and then happened again on 3/8. Took in again and they could not recreate. Not safe to drive as it happens in heavy traffic somethimes.

At a stop light the car shut down on me. Immediately on the the following message appeared on the warning panel indicator : “steering power low” then “ engine stopped “ and “ Press brake firmly to restart”. I followed the instructions but it didn’t work. I had to shift the car to park to be able to start the engine again. This happened on 4 occasions. In case this is relevant, it was raining heavily throughout the entire day.

The contact owns a 2023 Toyota Corolla Cross. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The failure became persistent. The vehicle was taken to the dealer; however, the failure had not been diagnosed. The contact stated that the vehicle had been taken to the dealer twice due to the failure. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 100.

It was a rainy day, the first rainy day that I drove this car in. I had my windshield wipers and headlights on, and I've always kept my auto start/stop setting on for this car. At one point within 5 minutes of my destination, I pulled up to a left turn lane at an intersection. I slowed to a stop, with my auto stop engaging (as intended). At this moment, my engine stalled, my turn lights on my dashboard shone orange nonstop, and a constant beeping sound started. On the dashboard in front of me, following message was displayed: Press brake firmly to restart engine, Low steering power. I attempted to follow the instructions and pressed the brake as firmly as I could, but the warning and long beep continued and the car would not budge. It was getting dangerous because I was in the middle of a lane and blocking traffic. After a few attempts to follow the directions, I resorted to putting the car in park and manually completely shutting off the engine, then manually starting the engine. This worked and I was able to continue driving. Though this same situation happened again the same night in the same conditions: rainy, auto stopped in a left turn lane, windshield wipers on.

I was in New York taking my boyfriend to work and was at a red light and out of nowhere the car started to beep and said the power steering was low and to press the brake to restart, nothing happened when I pressed the brake and then I received a message saying the engine turned off, the traffic light turned green and I had to put my car in neutral to park it and turn it off. I looked up what it could be for my car model and apparently A LOT of people are having this issue when the wipers are on and auto on/off is on as well which was my scenario this morning. This is a huge issue and needs to be addressed immediately by Toyota!!!

I was driving on the highway in traffic with the stop/start function active. It was raining and windshield wipers were on. Engine stalled in traffic and I couldn't turn the car back on, pressed the brake and it wouldn't restart. I put it in park and it started back up. The dash had a low power steering indicator and check engine light was on.

I have received CONFLICTING information from Toyota AND the dealership I purchased it from as to whether there is/is not a defective front passenger side air bag. They also have no!”FIX.” You show NO recall for this vehicle. Shy can’t I get a straight answer from TOYOTA as to whether it is safe to drive with a front seat passenger??????

When at a red light the steering wheel froze and the stop/ start did not work. It stated to depress the brake hard but everything was frozen. It was raining and the wipers were on when this occurred. Finally started after putting it in park and restarting the car. Had many angry cars behind me. Very unsettling.

The vehicle stalls or shutdown while my foot is on brake or waiting at a red light.Unexpectedly and randomly. On rainy weather days it is more extreme.Sometimes your foot doesn’t have to be on the brake for it to happen.But when if you’re slowing down,before you brake, it will stall. A message will come on the dashboard about a system not being available. Vehicles will nearly rear end me sometimes because the vehicle is stuck. I would have to shut the vehicle off and restart it. Sometimes it is not fast enough to start. I address this issue to the dealership in the past and brought it in for a repair. They said they found No problem with the vehicle. I was never given paperwork for that repair like I usually receive when I check the vehicle for other issues. Most of my complaints were verbally on the phone. I gave up pressing the issue due to multiple reasons which included financial issues. This year I informed NJ Consumer Affairs and the dealership to help me with the ongoing issue.

I bought this vehicle 3 months prior to your letter that reached me mid July 2023 about a safety recall due to it being a safety issue and telling me to NOT let anyone sit in the passenger seat due to major safety concerns with the airbag. Being a couple of months old 2023 Toyota Corolla Cross and that it had taken me 3 years to find a vehicle to purchase (with Covid and no cars on any lots) I complied and put the vehicle in my garage awaiting more info to come. This left me carless but at least I was safe. In a bit the dealer called and said they had the necessary parts to replace.They did supposedly fix 1 although dealing with Takata I have no 100% assurance the parts or fixing was done correctly. Then shortly another letter came saying the driver's side also was affected and TO NOT DRIVE IT FOR SAFETY REASONS AGAIN!!I had to have surgery at Mayo Clinic and had to keep my appts and trips back and forth at my expense!! I had to rent a car for 4 days for this trip.The dealer also confirmed the problems with the car. I also know of the same problems in 2015 and much the same scene with Takata and faulty parts and a billion penalty they acquired.When filling this out it was stated under my VIN no."unrepaired recall info was not found for this VIN. Why am I getting letters from the manufacturer and they state the driver's side is unsafe and defects in the airbag(s) inflators have risks of deaths and injuries when deployed.Deployed chemicals used to inflate the airbag use an ammonium nitrate based propellent without a drying agent in their metal cartridge."PLEASE ADVISE NOW AS THIS DRIVER SIDE HAS NEVER BEEN FIXED." The dealer is the only place that inspected the one side-passenger-as no fix or parts-exist for driver's side now AND I AM MOST UNHAPPY THAT IT IS NOT STATED ON MY ACCOUNT THAT IT NEEDS MORE WORK AND TO NOT DRIVE IT.I do not recall any light or messages showing but then again I have only driven my BRAND NEW SUV a few times and then it has been garaged.

I bought a 2023 Cross in good faith the end of March 2023. I needed it as a replacement car as mine had been totaled as I was hit head on Feb. 9,2020.Then the covid long months and years hit right after and then I could find no car. When I finally found one through a dealership then I got no 1 recall and later no2 recall.I have not been able to drive it much as safety issues and it has been sitting for weeks. First why was Toyota allowed to go through Takata for the parts when years ago they were in a prior recall with this manufacturer and Takata filed for bankruptcy then. Now this is the largest recall in this recall history and we, the customers of new cars, are in a mess. I bought an extended warranty which is no good since my car is sitting, they have the 2022 Cross SUV on this recall also-why was it not taken care of before we bought new 2023 vehicles??I waited years to replace my totaled car due to no cars (new) on lots and I had many injuries and the person who hit me had nothing to even pay off my bill for injuries-just a little insurance his mother had taken out.Had I known about the problem I would have found another new SUV.Why is there no one not allowing Toyota to use this manufacturer AGAIN so we do not have to go through all this. I have been through enough physically and still have medical problems and have to go to medical facilities 5-6 hours away for problems and planned on using my Cross and have 5 upcoming trips in the weeks ahead of me. I hope there can be some changes so this never happens again to new car buyers-it also has affected my car's value. I am so disappointed and mad in the whole situation. Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When stopped at a red light, the car started beeping, the check engine light turned on, "steering power low" was displayed, the brake pedal could not be pushed in, and the steering wheel was locked. After putting the car into park and pressing the engine start/stop button, the beeping stopped and the car was able to drive again. The car had a full tank of gas and it was raining outside. Not only did this happen in the middle of a busy intersection, but while the weather conditions were difficult which could potentially put safety at risk.

The contact owns a 2023 Toyota Corolla Cross. The contact stated that the automatic START/STOP feature intermittently failed to operate as needed. There was no warning light illuminated. The vehicle failed to restart upon depression of the accelerator pedal. The contact was forced to manually place the gear shift into park(P) and restart the vehicle. The contact called the dealer and was informed that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 3,000.

Per Toyota this vehicle is under recall due to faulty airbag on the front passenger. Per the Toyota customer advocate, Toyota has not identified a remedy and meanwhile no one should ride in that seat takata airbags have been dangerous for years. I can't help but believe that toyota knew about the problem when I got the car February 2023.

For the 3rd time, my 2023 Corolla Cross LE has completely shut off when stopped at a light. Similarities across events include: > it has been raining, so windshield wipers are on > auto-stop/start has been initiated > no warning lights appear before this happens; it just shuts off and the screen says "Steering power low" This seems to be a documented occurrence, per this forum in which the same problem is detailed by numerous contributors: https://www.corollacrossforum.com/threads/vehicle-malfunction-at-start-stop.396/ The sudden shut-down of the vehicle is safety risk because, in a frantic state of mind, one could end up holding up traffic and generating more road rage, never mind the state of mind that I'm left in after this happens - totally anxious and frazzled! After the 2nd time this happened, the car was brought to the dealership where they kept the car overnight to try and recreate the problem. They didn't manage to (sunny days), but they communicated with Toyota about it. After this 3rd time of it happening today I am reaching out to the NHTSA.

I have now had two separate instances where the start / stop system in my car led to the engine stalling out at a stoplight, which was very dangerous. The car displayed messages to press the brake firmly to restart engine, which did not work either time, and that power steering would be low. Both times, I had to put the car in park and complete restart the car. Please note that unlike other reports, it was not raining nor were the windshield wipers activated during either instance.

While stopped at a stop light, the automatic on/off initiated as usual. However, twice in the past 24 hours the engine has stopped and the driver display provided a message stating “engine stopped” and prompting me to depress the brake harder to start the engine—this action did not restart the vehicle and it had to be put in parked and fully turned off and on to restart both times. The display also stated “steering power low” when the engine stopped message displayed.

When driving during the day on a sunny day, the cluster panel is completely unviewable because of the sun glare on steering wheel hitting cluster panel screen. This happens every time I drive. It isn’t a one time thing.

I've only had my Corolla Cross for about 5 months. However, I have received an error message twice indicating a voltage problem and low steering. I am taking my vehicle to the dealer today. However, I have seen that there have been multiple problems with voltage issues with other people who have the 2023 Toyota Corolla Cross. Please be sure to file this complaint under the Corolla CROSS and not just Corolla. Thank you.