2026 Toyota Corolla Cross Brakes Problems

Main Claim **Subject: Vehicle Malfunction Incident Report / Claim** I am writing to report a serious and unexpected issue with my vehicle that occurred on Sunday, March 29, 2026. I purchased this car in mid-December 2025, and it is still relatively new. For context, the vehicle’s brake hold function was turned on, and everything appeared to be operating normally before the incident. On the day of the incident, I was parking at a café and had my foot firmly on the brake while the vehicle was in Drive. As I was preparing to shift the gear into Park (without having actually moved the gear yet), the vehicle suddenly behaved as if it had shifted into Reverse, despite the gear still being in Drive. The rearview camera activated, and the car began rolling backward. This occurred while I was still pressing the brake, which should have prevented any movement. In response to this dangerous situation, I attempted to lift my foot off the brake and press it again, but the brakes did not respond. I also tried shifting between Reverse and Drive in an attempt to regain control and restore normal braking function, but this did not resolve the issue. As the vehicle continued to slowly roll backward, I was ultimately forced to shift the gear into Park while the car was still in motion and turn off the engine to stop the vehicle. This action successfully stopped the car. After restarting the vehicle, I was able to park safely without further issue. This was a highly dangerous malfunction that could have easily resulted in a serious accident. Additionally, there were two passengers in the vehicle at the time—one in the front passenger seat and one in the rear—both of whom are licensed drivers and can confirm that the vehicle began reversing while still in Drive and that the brakes were not functioning as expected. I am submitting this report to formally document the incident and request a thorough inspection and resolution of the issue. Please advise on the next steps for investigation,