2020 Toyota Highlander Driver Assist & ADAS Problems

The contact owns a 2020 Toyota Highlander. The contact stated that while reversing, the rear-view camera screen displayed a black screen. The contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact referenced an unknown recall with a similar failure; however, the VIN was not associated. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 153,000.

The lane keeping assist does not work properly on my vehicle. The lane keeping assist does not keep my car in the center of the lane as intended. For instance, it very forcefully makes the car drift to the left and right of the lane and frequently pulls it into the other lane. I have reported this to my local dealership - Sparks Toyota in Myrtle Beach, SC and Toyota Corporate. Sparks Toyota service has admitted that there are many customer complaints about this issue. They have stated that there is a software download "fix" in the works, but not yet available. I did not take their word for this and called Toyota Corporate. The only "solution" I have been offered is an offer to show me how to turn the feature off. This is totally unacceptable as the is an important safety feature that does not work properly and in fact, creates an unsafe situation while driving. Since my report of the issue, I have been made aware of an owners Facebook forum that other owners state they are having the same issue and seems to be a widespread problem.