2016 Toyota Prius Complaint Log

LEFT CV AXLE JOINT DISCONNECTED.THIS HAPPEN IN CITY WHEN IN MOTION.

FOR THE SECOND TIME IN MY OWNERSHIP OF THIS TOYOTA 2016 PRIUS, THE WINDSHIELD HAS CRACKED CONSIDERABLY DUE TO TINY ROAD DEBRIS MAKING CONTACT WITH IT. I WAS DRIVING ALONG THE HIGHWAY WHEN A SMALL PEBBLE FROM THE ROAD MADE CONTACT WITH MY WINDSHIELD CAUSING A CRACK WHICH HAS GROWN IN SIZE AND HAS SNAKED ALONG MY WINDSHIELD CONSIDERABLY SINCE THE CRACK OCCURRED EARLIER THIS WEEK (7/13/2020). THE TOTAL REPLACEMENT OF THE WINDSHIELD ALONG WITH THE CALIBRATION OF THE EQUIPPED ADS CAMERA SYSTEM IS VERY EXPENSIVE, ESPECIALLY CONSIDERING THAT THIS WILL BE THE SECOND TIME THAT I MUST REPLACE AND RE-CALIBRATE. ALTHOUGH I WOULD PREFER TO USE A TOYOTA DEALERSHIP, IT WOULD BE VERY DIFFICULT FOR ME TO DO SO AS THE ESTIMATED COST IS OVER $1K. WITH THE CURRENT STATE OF GLOBAL AFFAIRS, NO GLASS REPAIR COMPANIES IN MY VICINITY OFFER ANY OEM WINDSHIELDS AND THEY ARE HEAVILY INUNDATED WITH CLIENTS SO THE EARLIEST THAT I COULD GET A REPLACEMENT SERVICE WOULD BE AT THE END OF THIS MONTH. I FEAR THAT THE CRACK MAY FULLY SPREAD ACROSS THE WINDSHIELD AND THAT THE INTEGRITY OF THE WINDSHIELD MAY GIVE. AS A HEALTHCARE WORKER, I CANNOT AFFORD TO NOT USE MY VEHICLE.

THE GPS SYSTEM REPORTS INACCURATE SYSTEM LOCATION. I LIVE IN HENDERSON, NV, BUT IT SHOWS THE LOCATION AS BOULDER CITY, NV. THIS IS AN 11 MILE DIFFERENCE. I HAVE TOYOTA'S SOS FEATURE (LIKE ONSTAR), SO IF EMERGENCY ASSISTANCE IS NEEDED, THEY WOULD NOT COME TO THE CORRECT LOCATION. I DO NOT KNOW IF IT IS ONLY MY CAR OR OTHERS. THE SOS REP SEEMED TO BE AWARE, BUT NO NOTICE WAS SENT OUT TO CUSTOMERS FOR SERVICE OR RECALLS.

SOMETIMES WHEN IT IS HOT MY PRIUS DOES NOT ACCELERATE FROM A STOP WHEN THE ACCELERATOR IS PRESSED FOR 1 OR MORE SECONDS; THIS MAKES IT A DEATH-TRAP ON LEFT TURNS. TOYOTA DEALERS HAVE SERVICED IT 3 TIMES FOR THIS COMPLAINT WITH NO RESOLUTION. *TR

During summer months when temperatures are above 100 degrees when accelerating from a complete stop I can hear the engine rev and the RPMs increase but the vehicle will move at 1-2 mph. Even if the accelerator is to the floor. After 3-4 seconds the tires will squeal and the vehicle will be jolted forward then it will slowly accelerate. This happens occasionally and I have taken it to a Toyota dealership and a chain mechanic shop, neither have been able to recreate the problem. There are no warnings and no error codes. I have been stuck in the middle of intersections trying to turn left, I have not been hit, but I fear it will happen. There is a recall out for this issue on other Priuses and I believe the issue needs to be investigated further as there is another complaint on this site for the same issue and I have found it on other sites. I bought the car in fall of 2019 and this problem has been occurring since summer of 2020.

The car has a very strong gas smell, especially when full.

MY 2016 PRIUS FOUR TOURING WITH 25,202 MILES IS CHEWING UP ITS TIRES. SPECIFICALLY, IT IS CHEWING THEM UP ON THE "INSIDE" OF THE REAR TIRES (THAT IS, THE TREAD OF THE REAR TIRES CLOSEST TO THE CENTER OF THE CAR IS BEING WORN OFF FASTER THAN THE TREAD ON THE "OUTSIDE" OF THE TIRES). THE REAR WHEELS ARE OUT OF ALIGNMENT IN THE CAMBER BY A NEGATIVE 1.7 DEGREES "OUT" OF WHERE IT SHOULD BE (THE TOP OF THE TIRE IS "TILTED IN" TOWARD THE MIDDLE OF THE CAR 1.7 DEGREES FROM WHERE IT SHOULD BE). THE TOYOTA DEALER SERVICE WRITER REFUSES TO TAKE OWNERSHIP AND IS SAYING THAT THERE IS NO KIT/REPAIR TO MAKE A CAMBER ADJUSTMENT ON THE REAR TIRES OF THE 2016 PRIUS CARS. I JUST ROTATED MY TIRES WITH 25,202 MILES ON 3.7.2020 AND THE TIRE DEPTH ON THE REAR TIRES IS A 2/32 WITH THE FRONT 4/32 AS O 3.7.2022. ON 12.19.2019, WITH A MILEAGE READING OF 23,361THE TIRE DEPTH WAS 6/32 ON THE REAR TIRES AND 7/32 ON THE FRONT.

TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER THE VEHICLE ACCELERATED ON IT'S OWN STRIKING 2 VEHICLES. *JS

ON 1/23/2020 WHILE DRIVING ON HIGHWAY I60 IN AZ AROUND 9 AM THE SUNROOF OF THE CAR EXPLOITED. NO OBJECT WAS NOTICED TO HIT THE CAR OR SUNROOF. IT'S UNKNOWN THE REASON LEADING TO THE EXPLOSION.

Over the course of the last year, I have noticed an increasingly louder clicking noise coming from the front left (driver side) wheel area upon breaking. The noise goes away if I shift into neutral, so I'm nearly positive that this is related to the axle/CV joint. I've also conducted extensive research on this issue and it is a common problem encountered by other Gen4 Prius owners. Toyota even issued a TSB for this issue in December of 2018 (T-SB-0157-18), NHTSA No. 10153229. My car had its powertrain warranty lapse earlier this year, but I know for a fact that this has been covered out of warranty because I've corresponded with other Prius owners who had Toyota cover the repair of this defect/glitch. I am trying to avoid a catastrophic breakdown of my CV joint if I'm driving on the highway and I'd appreciate it if NHTSA would be able to compel Toyota to help with the repair of this issue. I've had no luck dealing with either the dealership, or the corporate office at Toyota. They do not seem to be taking any ownership of this issue nor taking demonstrating any accountability.

TL* THE CONTACT OWNS A 2016 TOYOTA PRIUS. WHILE ATTEMPTING TO START THE VEHICLE, THE COLLISION AVOIDANCE INDICATOR REMAINED ILLUMINATED AND THE CRUISE CONTROL FAILED TO WORK. THE CONTACT TOOK THE VEHICLE TO GATES TOYOTA (640 W IRELAND RD, SOUTH BEND, IN 46614), BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.

REAR SHOCK NUT COMES LOOSE AND TOYOTA HAS ISSUED TSB 0144-16, TO TIGHTEN THE NUT. THIS IS COMMON AMONG PRIUS. THIS MUST BE A RECALL OTHERWISE IT IS DANGEROUS IF THE SHOCK BECOME LOOSE. INITIALLY THE DEALER TOLD ME TO REPLACE SHOCKS BUT FORTUNATELY I FOUND OUT ABOUT TSB AND THE DELEAR FIXED IT FREE.

I HAVE OWNED SEVERAL TOYOTA VEHICLES OVER THE YEARS - A TERCEL, A RAV4, A TACOMA AND A PRIUS V. RECENTLY I WAS HIT WITH A $1680 + REPAIR TO MY 2016 PRIUS V DUE TO 'RODENT DAMAGE' TO MY WIRING. THIS INCLUDED DAMAGE TO 3 OUT 4 BRAKE LINES, AN O2 SENSOR LINE, A FUEL LINE SENSOR AND POSSIBLY A FUEL PUMP WIRING HARNESS. THE CHECK ENGINE LIGHT CAME ON WHILE DRIVING AT 60MPH. I WAS DRIVING ON 1 WORKING BRAKE LINE!! MY CAR WAS IN THE TOYOTA SHOP FOR 3 DAYS. I'VE READ THAT TOYOTA DENIES RESPONSIBILITY FOR USING WIRING THAT ATTRACTS RODENT CHEWING. I HAVE BEEN FORCED TO TAKE THIS LOSS OF USE AND DAMAGE TO MY AUTO INSURANCE POLICY AND AM EXTREMELY CONCERNED THAT I WILL FACE THIS TYPE OF DAMAGE IN THE FUTURE WITH MORE CATASTROPHIC RESULTS LIKE AN ACCIDENT. THIS POSSIBILITY MAKES THE OWNERSHIP OF A MY PRIUS FINANCIALLY AND PRACTICALLY UNTENABLE!!! I CAN'T DEPEND ON MY PRIUS TO BE ABLE TO DRIVE ME TO MY WORK OR AND ANY OTHER DESTINATION SAFELY IF THE DESIGN OF THIS VEHICLE MAKES THE WIRING ACCESSIBLE TO RODENTS. I CAN'T KILL EVERY RODENT THAT MAY ENCOUNTER MY CAR IN EVERY LOCATION I PARK OR DRIVE MY CAR!! SINCE THIS HAS HAPPENED NOT ONLY TO ME BUT ALSO OTHER TOYOTA OWNERS, I WANT TO KNOW WHAT TOYOTA IS DOING TO PREVENT AND/OR CORRECT THIS PROBLEM? I'M HAVING TO PAY FOR INSTALLING NEW WIRING, WHICH UNLESS THE TOYOTA SERVICE CENTER DOING THE REPAIR DOES SOMETHING TO PREVENT THIS FROM HAPPENING AGAIN, THE WIRING WILL STILL BE SUBJECT TO THE SAME DESTRUCTION DUE TO TOYOTA'S BAD DESIGN AND/OR INFERIOR MATERIALS THAT PERMIT RODENT DAMAGE.

TL* THE CONTACT OWNS A 2016 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE STRUGGLED TO MOVE FORWARD WHEN ATTEMPTING TO ACCELERATE. THE VEHICLE WAS TAKEN TO TEMPE TOYOTA (7970 S. AUTOPLEX LOOP, TEMPE, AZ 83326, (480) 420-3425) WHERE IT WAS DIAGNOSED THAT A NEW FUEL SYSTEM NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO CAMEL BACK TOYOTA (1550 E CAMELBACK RD, PHOENIX, AZ 85014, (602) 464-7261), BUT WAS NOT DIAGNOSED BECAUSE THE MECHANIC STATED THAT THERE WAS NO FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 71,000.

WHEN STARTING THE CAR THE ELECTRONIC DASHBOARD WAS BLACK WITH NO INFO ON SPEED. WE DROVE IT 70 MILES HOME GUESSING AT THE SPEED. WE TURNED IF OFF AND RESTARTED IT WITH THE SAME RESULT. THEN WE GOT HOME, TURNED IT OFF, RESTARTED IT AND THE DASHBOARD WAS BACK, WORKING NORMALLY. WTF? NOT HAVING A SPEEDOMETER IS A HUGE SAFETY HAZARD. THERE SHOULD BE A FALLBACK FOR THIS. WE CANT TRUST THIS CAR AND LIKELY WILL TRADE IT IN SOON FOR SOMETHING ELSE.

I HAVE A 2016 PRIUS WITH APPROXIMATELY 20,000 MILES THAT WAS PURSUED NEW FROM THE DEALERSHIP IN NOV 2016. AT AROUND 10:30AM, I WAS TWO BLOCKS FROM HOME, DRIVING ON A RESIDENTIAL STREET (25MPH) AND DECELERATED TO APPROX 10MPH AS I APPROACHED A RED STOPLIGHT AT THE ONCOMING INTERSECTION. CROSS TRAFFIC WAS MOVING BUT THERE WERE NO OTHER CARS IN THE LANES LEFT OR RIGHT OF ME AND/OR APPROACHING MY CAR. I HEARD A VERY FAINT CLICK/POPPING SOUND COMING FROM THE UPPER RIGHT UPSIDE OF THE WINDSHIELD AND IMMEDIATELY PULLED OVER TO EXAMINE THE GLASS. I FOUND A VERY SMALL STAR SHAPED DING, LESS THAN A MILLIMETRE WIDE ABOUT 3-4 INCHES FROM THE TOP RIGHT OF THE WINDSHIELD. I THEN CALLED MY INSURANCE AGENT WHO STATED A SMALL DING LIKE THAT COULD DEFINITELY BE FIXED BY A GLASS SHOP AND WOULD BE COVERED IN FULL BY ALLSTATE. I DECIDED TO JUST GO BACK HOME AND LOOK ONLINE FOR SOMEWHERE NEARBY I COULD TAKE IN MY CAR. I DROVE BACK, PARKED MY CAR BACK INTO MY UNDERGROUND TEMPERATURE CONTROLLED SPACE. I WASN'T ABLE TO GET A SAME DAY APPOINTMENT SO STAYED IN UNTIL 5:30PM WHEN I LEFT TO GO TO DINNER. I WAS SHOCKED TO SEE THAT THE SMALL DING WAS NOW A LARGE DIAGONAL CRACK FROM THE UPPER LEFT CORNER, TO JUST PAST MIDPOINT OF THE WINDSHIELD. BECAUSE OF THE CRACK, THE WINDSHIELD CAN NOT BE FIXED. I WAS TOLD THAT REPLACEMENT AND RECALIBRATION WILL COST APPROX JUST UNDER $1000, WHICH I WILL END UP PAYING OUT OF POCKET BECAUSE MY INSURANCE DEDUCTIBLE IS $1000. HAS NOW BEEN 8 DAYS SINCE THE INITIAL DING AND THE CRACK HAS CONTINUED TO ELONGATE. IT IS NOW 2/3 OF THE LENGTH OF THE WINDSHIELD. I HAVE OWNED EIGHT TOYOTA VEHICLES, THREE OF WHICH HAVE BEEN NEW PRIUSES. THIS IS THE FIRST AND ONLY CAR WHERE ANYTHING LIKE THIS HAS EVER HAPPENED. IT APPEARS THAT MANY OTHER 2015-2016 PRIUS OWNERS HAVE EXPERIENCED SIMILAR PROBLEMS WITH THEIR WINDSHIELDS TOO. TOYOTA MUST ADDRESS THIS SAFETY ISSUE,

TL* THE CONTACT OWNS A 2006 TOYOTA PRIUS. WHILE DRIVING 66 MPH, THE VEHICLE DECELERATED AND LOST POWER IN THE MIDDLE OF TRAFFIC. THE CONTACT ATTEMPTED TO PLACE THE VEHICLE INTO NEUTRAL, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT A FUSE WAS BLOWN AND A NEW WATER PUMP NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 223,601. THE VIN WAS UNKNOWN.

THE CAR'S AIR CONDITIONING SYSTEM CONTINUALLY SETS ITSELF TO THE AUTO POSITION AND DISABLES ITSELF WHERE NOTHING YOU DO CAN ACTIVATE THE FAN THE AIR CONDITIONING THE HEAT ANYTING, GOING THROUGH ALL THE MENUS RESETTING EVERYTHING TURNING THE CAR OFF AND ON 50 TIMES DOES NO GOOD. THIS BEGAN HAPPENING WHEN THE CAR HAD ABOUT TEN THOUSAND MILES ON IT AND HAS BEEN MORE AND MORE COMMON SINCE.

WITH NO IMPACT WHATSOEVER, AND THE CAR PARKED AND STATIONARY FOR MORE THAN 15 HOURS, I WOKE UP THIS MORNING TO FIND A CRACK IN THE FRONT WINDSHIELD. THIS CRACK IS IN THE LOWER, MIDDLE SECTION OF THE FRONT WINDSHIELD, GENERATING UP FROM THE BASE OF THE WINDSHIELD, AND VEERING TOWARDS THE LEFT. THERE IS ABSOLUTELY NO FEELING OF AN IMPACT (I.E. SCRATCH, DENT, PING, ETC.) ON EITHER THE OUTSIDE OF THE WINDSHIELD OR THE INSIDE OF THE WINDSHIELD - IT APPEARS THAT THE CRACK IS EMBEDDED IN THE GLASS ITSELF. I HAVE CONTACTED MY LOCAL TOYOTA DEALER AND WILL BE BRINGING IT IN FOR THEIR INSPECTION THIS WEEK. HOWEVER, IN MY ONLINE RESEARCH, IT SEEMS THAT THERE HAVE BEEN A NUMBER OF 2016 TOYOTA PRIUS' THAT HAVE HAD THIS MYSTERIOUS FRONT WINDSHIELD CRACK OCCUR - ENOUGH TO MAKE ME WONDER IF THERE IS SOMETHING WRONG WITH THE FACTORY-PROVIDED WINDSHIELD, AND THAT WOULD POSSIBLY WARRANT A RECALL. THANK YOU FOR YOUR CONSIDERATION.

WHEN I AM IN THE PROCESS OF BRAKING AND HIT A ROUGH SPOT IN THE ROAD SUCH AS A POTHOLE, I ESSENTIALLY LOSE CONTROL OF THE CAR FOR A SPLIT SECOND. IT FEELS JERKY LIKE IT LURCHES FORWARD OR SHAKES SIDE TO SIDE. ITS NOT VERY PRONOUNCED BUT ENOUGH TO MAKE ME FEEL UNSAFE. THIS HAPPENS EVERY TIME I AM BRAKING AND RUN OVER POTHOLES, SO ITS NOT AN ISOLATED INCIDENT THAT ONLY HAPPENED ON ONE DAY, AND IT DOESN'T MATTER HOW HARD I'M BRAKING OR HOW FAST I'M GOING UNLESS I'M BARELY MOVING (THEN IT DOESN'T JERK).

SEATBELT ON DRIVERS SIDE DOES NOT RETRACT, GETS CAUGHT IN DOOR WHEN EXITING THE CAR. DEALER WON'T FIX IT. IT'S A SAFETY ISSUE IN THAT THE DRIVER WHEN EXITING HAS TO STOP DEAL WITH EXTENDED SEAT BELT CAUGHT IN DOOR, COULD BE HIT BY ANOTHER CAR IN A PARKING LOT OR THE STREET. IT'S BEEN LIKE THIS FOR MONTHS. VERY ANNOYING.A GOOGLE SEARCH SHOWS THIS IS A COMMON PROBLEM FOR TOYOTA CARS.

I HAVE NOW HAD MY WINDSHIELD DEVELOP CRACKS TWICE. THE FIRST TIME WAS ON JANUARY 8, 2018. I WAS DRIVING BEHIND A LARGE TRUCK, AND A PEBBLE WAS KICKED UP BY THE TRUCK'S REAR TIRE THAT STRUCK THE MIDDLE OF THE BASE OF MY WINDSHIELD. A CRACK DEVELOPED THE NEXT DAY, AND STARTED SPREADING. I HAD MY WINDSHIELD REPLACED. THE SECOND WINDSHIELD CRACK OCCURRED ON 11/6/2018. MY SPOUSE AND I HAD RETURNED FROM DINNER, AND HE NOTICED A CRACK AT THE BASE OF THE WINDSHIELD, JUST TO THE RIGHT OF CENTER, BEFORE WE GOT OUT OF THE CAR, AFTER WE HAD PARKED IN OUR INDOOR GARAGE. THIS TIME, I DO NOT RECALL ANY OBJECTS, SUCH AS A PEBBLE, GRAVEL, OR HAIL, HITTING MY WINDSHIELD PRIOR TO THE CRACK DEVELOPING.

THE WINDSHIELD ON MY 2016 TOYOTA PRIUS CRACKED FOR NO REASON. I PARKED MY PRIUS IN A COVERED PARKING GARAGE. WHEN I RETURNED TO MY CAR LATER, THERE WAS A LARGE CRACK IN THE WINDSHIELD (OVER A FOOT LONG), AND THE CRACK CURVED DOWN TO THE BOTTOM OF THE WINDSHIELD. I DON'T KNOW WHAT CAUSED THE WINDSHIELD TO CRACK ALL OF A SUDDEN. THERE WERE NO SIGNS OF DEBRIS OR IMPACT. I BELIEVE THE WINDSHIELD MAYBE DEFECTIVE OR WAS SET ON MY CAR IMPROPERLY IN THE FACTORY, WHICH CAUSED STRESS ON THE WINDSHIELD WHICH LED TO THE LARGE CRACK.

THERE IS SOMETHING WRONG WITH THE WINDSHIELD DESIGN OF THE CAR. I HAD DEBRIS OR ROAD GRAVEL HITTING THE WINDSHIELD TWICE IN LAST 2 MONTHS AND GOT A CRACK ON WINDSHIELD IN 2 OCCASIONS. I WAS DRIVING CAR AT 65 MPH ON HIGHWAY IN BOTH INSTANCES. I ALSO REALIZE A FLAW WITH WIPER DESIGN THAT THE WIPERS DO NO CLEAR THE FULL WIND SHIELD. THIS REDUCES VISIBILITY SPECIALLY WINTER WHEN THERE IS LOT OF SALT AND SNOW ON ROADS.

WHILE PARKING MY VEHICLE AND SLOWING DOWN TO ENTER A PARKING SPACE, I EASED OFF THE BRAKE TO PULL INTO THE SPACE WHEN I HEARD THE ENGINE REV LOUDLY AND THEN THE CAR ACCELERATED AND CONTINUED TO ACCELERATE DESPITE ATTEMPTS TO PUMP THE BRAKES, RELEASE THE BRAKES WITHOUT TOUCHING ANY PEDAL AND ALSO TRYING TO PUT THE TRANSMISSION INTO PARK. THE VEHICLE WOULD NOT STOP AT ALL. I WAS AFRAID FOR MY LIFE AND TRIED EVERYTHING TO AVOID OTHER VEHICLES AND PEDESTRIANS AS THE CAR ACCELERATED GREATLY. I STEERED THE CAR TO TRY AND AVOID A SLIGHT EMBANKMENT AND CURVE BUT WITH THE RAPID SPEED OF THE CAR, IT BECAME HARD TO MANEUVER THE CAR. THE VEHICLE JUMPED THE CURB STRIKING A TREE AND THEN A CONCRETE POST. THE CAR CAME TO REST ON ITS SIDE AFTER IMPACT. THE CAR WAS A TOTAL LOSS.

IN MOTION ON A HIGHWAY. WINDSHIELD GOT HIT BY A ?ROCK? AND HAD A SMALL STAR. WITHIN DAYS IT HAS GROWN TO COVER THE ENTIRE WINDSHIELD IN SEVERAL DIFFERENT PATTERNS. WINDSHIELD IS TOTAL LOSS AND NEEDS TO BE REPLACED.

2016 TOYOTA PRIUS VIN#[XXX] I PURCHASED THIS CAR IN JULY, 2017 AND I AM HAVING PROBLEMS WITH A CLICKING OR POPPING SOUND UNDER THE VEHICLE ON BOTH THE RIGHT AND LEFT, REAR AND FRONT. I HAVE TAKEN MY CAR IN FOR REPAIRS 3 TIMES AND THE TOYOTA REPAIR SHOP CAN FIND NOTHING WRONG. THE CLICKING AND POPPING NOISE IS GETTING WORSE AND I AM VERY CONCERNED ABOUT THE SAFETY OF THIS CAR. I HOPE FOR THE SAFETY OF THE TOYOTA CUSTOMERS THAT THE TOYOTA CORPORATION IS TAKING THESE COMPLAINTS SERIOUSLY. I ALSO HAVE A COMPLAINT REGARDING THE WINDSHIELD. WHILE DRIVING A PEBBLE HIT THE WINDSHIELD AND IN A AND WITHIN 5 MINUTES THE LINE SPREAD AND A WINDSHIELD REPAIR COMPANY TOLD ME THAT IT COULD NOT BE REPAIRED. THERE IS A MAZE OF CRACKS COVERING THE WINDSHIELD. IF THE CAR WAS INVOLVED IN A COLLISION, I FEEL THAT THIS WOULD A DISASTER BECAUSE OF THE SUBSTANDARD QUALITY. I HAVE PURCHASED SEVEN TOYOTAS IN THE LAST 20 YEARS AND HAVE NEVER EXPERIENCED THESE TYPE OF PROBLEMS. THE PAINT ON THIS VEHICLE IS ALSO VERY POOR QUALITY, THERE ARE AREAS WHERE THE PAINT HAS COME OFF AND GRAY AREAS APPEAR. I WOULD LIKE TO KNOW WHY THERE ARE NO RECALLS AND IF THESE COMPLAINTS ARE BEING SERIOUSLY INVESTIGATED. I SUPPOSE THAT WHEN LIVES ARE LOST BECAUSE OF SUBSTANDARD WINDSHIELDS OR OTHER PROBLEMS ASSOCIATED WITH THIS VEHICLE, THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AND THE TOYOTA CORPORATION WILL ADDRESS THESE ISSUES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY WINDSHIELD HAD A VERY MINOR CHIP WHICH RESULTING IN A CRACK ACROSS THE WINDSHIELD. THIS SEEMS TO BE AN DISPROPORTIONATE DAMAGE TO THE WINDSHIELD SUGGESTING A STRUCTURAL DESIGN DEFECT.

WHILE DRIVING FROM TUCSON TO PHOENIX ON US ROUTE 10 AT AROUND 65 MPH ON THE WAY TO SOUTHERN CALIFORNIA ON AUGUST 24, 2018, IN 100 DEGREE F. HEAT, A CRACK BEGAN IN THE LOWER DRIVERS SIDE OF THE WINDSHIELD AND WAS A FOOT LONG WITHIN SECONDS. BY THE TIME I REACHED HOME AT 5:00PM, THE CRACK HAD GROWN HORIZONTALLY TO MORE THAN TWO FEET IN LENGTH. I HAVE AVOIDED WASHING THE WINDSHIELD WITH COLD WATER, OR AT ALL, AND IF THE CRACK HAS LENGTHENED FURTHER IN THE MORE MODERATE TEMPERATURES, I HAVE NOT NOTICED. THERE IS NO OBVIOUS SIGN OF A ROCK IMPACT. WHEN THE SUN IS A THE WRONG ANGLE, THERE IS A DISTRACTINGLY BRIGHT GLARE FROM THE CRACK.

I reported issues with this car in 2018. Clicking sounds under the car which is still happening, peeling paint on exterior and inside door areas, substandard windshield that spread in a very unusual pattern when hit by a small rock. The NHTSA ID Number that was assigned to these complaints is [XXX] . None of these problems have been addressed. There are other owners that have experienced the same problems, apparently their issues have not been addressed. These problems should have been sent by you to the Toyota Corporation, but apparently was not. I have owned many Toyota vehicles and have not experienced these problems. I also own a 2012 Toyota Prius which I drive when I when I am traveling on the interstate, because I feel that the clicking noises on the 2016 Toyota Prius is a safety issue that seems to be coming from the steering section underneath the car. When traveling the speed limit on the on Interstate highways, what would be the outcome if the steering mechanisms underneath the car did not work properly. It is a shame that this safety issue has not been addressed by you, and it is also a shame that I have to drive my older toyota at these times to feel safer when driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

PAINT PEELING FROM TRIM.

OWNER OF A 2016 TOYOTA PRIUS 3 WITH ADVANCED TECHNOLOGY PACKAGE: I'LL PREFACE THIS THAT I'M SATISFIED WITH MOST/IF NOT ALL OTHER ASPECTS OF THE PRIUS (EXCEPT ENTUNE...). HOWEVER, IT SEEMS THERE IS A DEFINITE ISSUE WITH WINDSHIELDS CRACKING. I WAS DRIVING ON THE FREEWAY AT THE START OF ROADTRIP WHEN I HEARD AND BARELY SAW A ROCK/PEBBLE HIT LOWER LEFT DRIVERS SIDE SECTION OF THE WINDSHIELD. I INSTANTLY SAW 1-2 INCH DIAMETER CRACK/CHIP APPEAR. OVER THE NEXT FEW HOURS I SAW IT GROW AND EXPAND. READING UP ON THIS IT SEEMS I'M NOT ONLY ONE WHO'S EXPERIENCING THIS ISSUE. I DON'T KNOW IF ITS JUST THE DESIGN OR GLASS IS UNDER SOME HIGHER STRESS. UNFORTUNATELY, DUE TO THE NATURE OF THE CAMERAS AND SENSORS, ONE HAS TO GO TO TOYOTA SERVICE ANYWAY TO GET THE CAMERA RECALIBRATED. OEM GLASS DOES NOT APPEAR TO BE CHEAP EITHER!

2015 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO ISSUE WITH VEHICLE TIRES. *LD THE CONSUMER STATED THE TIRES HAD A BROWN SUBSTANCE ON THEM. THE CONSUMER WAS INFORMED THE TIRES WERE NOT NEW LIKE THE DOCUMENT FROM THE DEALER STATED THEY WERE. THE TIRES NEEDED TO BE REPLACED. THE DEALER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. *JS

SMALL ROCK CHIP CAUSED WINDSHIELD TO CRACK ALL THE WAY THROUGH ACROSS THE ENTIRE WINDSHIELD. I'VE BEEN DRIVING SINCE I WAS 17 AND NEVER HAVE HAD A WINDSHIELD CRACK FROM A SMALL ROCK CHIP, EVEN THE SHOP SAID HE HAS SEEN A LOT OF THIS GENERATION PRIUS COMING IN FOR REPLACEMENTS. TOYOTA HAS MADE A SUB PAR WINDSHIELD THAT ISN'T ABLE TO WITHSTAND ANYTHING. THIS GLASS IS THIN, AND VERY UNSAFE. NOW MY WINDSHIELD IS CRACKED ALL THE WAY ACROSS IMPARING MY VISIBILITY.

I HAD A BLOW OUT ON THE DRIVER REAR TIRE GOING DOWN THE INTERSTATE GOING APPROXIMATELY 70 MPH. THE TREAD COMPLETELY SEPARATED FROM THE SIDEWALL. THE TIRES WERE TOYO NANOENERGY A29.

WHEN COMES TO A STOP AND ON ACCELERATION VEHICLE WON'T MOVE ESPECIALLY AFTER RAIN AND CAR WASH. IT HAPPENED 10 TIMES SINCE JUNE 2017 AND ONCE A WEEK LATELY. EVERY TIME IT STARTS WITH LOUD NOISE FROM ENGINE,RIGHT AFTER THAT THE BATTERY BAR DROPPED FROM FULL BAR TO ONE BAR QUICKLY IN ONE SECOND. IF I HAVE TO STOP AT THE TRAFFIC LIGHT WHEN THIS HAPPENS IT WON'T MOVE. EARLY THIS YEAR 01/12/2018,IT 'S BEING TOWED TO PUENTE HILLS TOYOTA DEALER AND SERVICE COULDN'T FIND ANY CLUE AFTER 5HRS. ON 06/01/2018 WE BROUGHT IT IN AGAIN FOR SAME ISSUES TO THE SAME DEALER AND BEING TOLD NO CLUE AFTER 5 HRS AGAIN . ON 06/06/2018 AT 18.38 PM PST, IT HAPPENED AGAIN.. I FEEL SO UNSAFE TO DRIVE, IT MIGHT GET ME KILLED ANYTIME WHEN IT HAPPENS,

WHEN THE CAR IS IN DRIVE AND STATIONARY ON A HILL FACING UP WARDS (LIKE IN A DRIVEWAY) THE CAR STILL SENDS ELECTRICAL POWER TO THE ELECTRIC MOTOR AND TO THE WHEELS EVEN WHEN THE BRAKES ARE APPLIED. THIS ONLY HAPPENS WHEN FACING UP A HILL. ALL ELECTRICAL POWER IS SUPPOSE TO TURN OFF WHEN THE BRAKE IS PRESSED. THIS STARTED HAPPENING TWO WEEKS AGO AND THE DEALERSHIP SAID THAT THIS IS NORMAL BUT IT IS NOT NORMAL AS IT NEVER DID THIS BEFORE. IT DOES NOT HAPPEN WHEN ON FLAT GROUND OR WHEN FACING DOWN HILL. DEALERSHIP CLAIMED THAT THIS IS THE HILL ASSIST FEATURE HOLDING THE CAR BUT THAT'S A LIE AS THE HILL ASSIST UTILIZES THE BRAKES AND NOT THE MOTOR. DEALERSHIP COULD NOT FIND ANY ERROR CODES AND REFUSED TO DIG FURTHER INTO THE ISSUE AND MADE UP LIES ABOUT IT.

WHILE DRIVING, WITH NO OTHER VEHICLE WITHIN 100 YARDS, AN APPROXIMATELY 12 INCH LONG CRACK APPEARED FROM THE LOWER PASSENGER SIDE WINDSHIELD. I DID NOT HAVE THE RADIO ON AND DID NOT HEAR OR SEE ANYTHING STRIKE THE WINDSHIELD. WHEN I ARRIVED AT MY DESTINATION I INSPECTED THE CRACK AND SAW NO CHIP OR OTHER EVIDENCE THAT SOMETHING STRUCK THE WINDSHIELD. AFTER A FEW HOURS I CAME BACK TO LEAVE AND NOTICED THAT THE CRACK HAD GROWN EVEN LONGER. I ASSUME FROM BEING PARKED IN DIRECT SUNLIGHT, ALTHOUGH IT WAS ONLY ABOUT 80F DEGREES. I HAVE ALWAYS BEEN PROUD OF TOYOTA'S DURABILITY AND HAVE OWNED EVERYTHING FROM THE PRIUS TO THE TUNDRA. I'VE EVEN GOTTEN MANY OF MY FRIENDS AND FAMILY MEMBERS TO SWITCH TO TOYOTA. I NOW HAVE TO WONDER IF TOYOTA HAS STARTED TO "CHEAP OUT" LIKE MANY OTHER MANUFACTURERS. I AM ESPECIALLY DISAPPOINTED AT THE FACT THAT THIS APPEARS TO BE A "FIT AND FINISH" DEFECT. EITHER THE WINDSHIELD MUST BE CHEAP AND THIN, OR THE QUALITY OF WORKMANSHIP MUST BE LACKING. A QUICK GOOGLE SEARCH REVEALED THAT THIS IS A DISPROPORTIONATELY COMMON PROBLEM WITH THE NEW 4TH GEN TOYOTA PRIUS AND THAT THE WINDSHIELD HAS BEEN BACK ORDERED. TO ADD INSULT TO INJURY, THE NEW TOYOTA SAFETY SENSE SENSORS MUST BE RE-CALIBRATED WITH THE REPLACEMENT WINDSHIELD, WHICH CAN ADD UP TO $500 TO THE TOTAL COST OF REPAIR! I CANNOT RECOMMEND THE NEW 4TH GEN PRIUS IF IT COMES WITH SUCH A DEFECTIVE WINDSHIELD. THIS IS CERTAINLY A SAFETY ISSUE AND IS A VERY EXPENSIVE REPAIR. I WISH I KNEW ABOUT THIS PROBLEM BEFORE BUYING!

TL* THE CONTACT OWNS A 2016 TOYOTA PRIUS. WHILE ACCELERATING FROM A STOP, THE VEHICLE JERKED AND WOULD NOT MOVE. THE VEHICLE WAS ABLE TO BE DRIVEN TO HAMER TOYOTA (11041 SEPULVEDA BLVD, MISSION HILLS, CA 91345), BUT THEY COULD NOT DETECT ANY FAILURES. THREE MONTHS LATER, THE SAME FAILURE OCCURRED AND THE VEHICLE HAD TO BE TOWED FROM THE LOCATION. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 22,000. THE VIN WAS UNAVAILABLE.

WE PURCHASED A NEW 2016 PRIUS FROM LONGO TOYOTA IN MARCH 2016. EVERYTHING HAS BEEN FINE UNTIL MARCH 2018 WHEN WE HAVE HAD TWO INCIDENTS WHERE THE NEXT MORNING A TIRE WAS COMPLETELY FLAT WHEN IT WAS PERFECTLY FINE THE NIGHT BEFORE. THE OE TIRES ARE TOYO NANOENERGY A29 P195/65R15. NOW IT HAS HAPPENED A THIRD TIME, APRIL 15, 2018. IT IS PARKED IN MY GARAGE OVERNIGHT SO ITS IMPOSSIBLE TO BE TAMPERED WITH. ALL THREE INSTANCES HAVE BEEN EXACTLY THE SAME. THE CAUSE HAS BEEN A SMALL HOLE IN THE OUTSIDE SIDEWALL. I HAVE TO BELIEVE THAT THESE TIRES ARE DEFECTIVE SINCE IT HAS NOW HAPPENED TO 3 OUT OF THE 4 ORIGINAL TIRES. THERE IS NO EVIDENCE OF A NAIL, SCREW, DEBRIS, ETC., THAT WOULD CAUSE THIS SMALL HOLE/TEAR. WE HAVE 30K MILES ON THE TIRES AND THE TREAD IS STILL PRETTY DECENT.

REAR SUSPENSION CREAKING AND FEELS SOFT IN THE REAR. WHILE DRIVING OR GOING ONTO A DRIVEWAY THE REAR SUSPENSION CREAKS AND POPS. DRIVING NORMALLY THE REAR END SEEMS TO BOB AROUND OFTEN AND FEELS SUPER SOFT.

WINDSHIELD HAS CRACKED IN DRIVE WAY FOR NO REASON. NOW HAS SPIDER WEBBED ACROSS WINDSHIELD OBSTRUCTING MY VIEW. CALLED TO REPAIR AND FOUND OUT MANY PEOPLE ARE REPORTING THE SAME PROBLEM. EVEN AFTER THEY FIX AND REPLACE NEW WINDSHIELD I=ITS CRACKING AGAIN. NEW WINDSHIELD IS $600PLUS INSTALL AND RE CALIBRATION IM LOOKING AT $1300. PLEASE HELP US CUSTOMERS BECAUSE WINDSHIELD IS DEFECTIVE!

SMALL ROCK HIT WINDSHIELD ON PASSENGER SIDE WHILE DRIVING ON I 25 INTERSTATE FROM RIO RANCHO TOWARDS SANTA FE....OVERNIGHT CRACK DEVELOPED AND SPREAD 6 INCHES OR SO...SUBSEQUENTLY CRACK QUICKLY SPREAD ACROSS CENTER OF WINDSHIELD TO DRIVERS SIDE.

WHILE AT HIGHWAY SPEEDS I WAS STRUCK BY A ROCK. WINDSHIELD CRACKED. HAD TO HAVE IT REPLACED. COSTLY AND NOW I AM TOLD IT WILL COST ANOTHER $400+ TO HAVE IT CALIBRATED. I AM NOW READING THAT THE PRIUS IS PRONE TO WINDSHIELD BREAKS AND THE COST OF RECALIBRATION IS BOTH EXPENSIVE AND THE DEALERS DON'T LIKE DOING IT SO THE TIME TO GET IT DONE IS EXCESSIVE. I NOW WORRY IF SAFETY FEATURES ARE COMPROMISED AND IT IS DANGEROUS TO DRIVE.

FEBRUARY 7, 2018 !01 FRWY NORTH APPROACHING SANTA ROSA/ PLEASANT VALLEY OFF RAMP ON THE DOWNGRADE OUT OF NEWBURY PARK AT 25 MPH IN THE RIGHT LANE. A.BRAKE LIGHTS ARE SEEN IN CAR AHEAD. B.THE DASH BOARD LIGHTS UP RED WITH THE WORD BRAKE IN RED C.A LOUD PULSATING AUDIO NOISE CAN BE HEARD COMING FROM THE SPEAKERS. D.THE DRIVER TOUCHES THE BRAKES AND THE CAR GOES INTO FULL ABS EMERGENCY BRAKING REDUCING SPEED FROM 25 MPH TO 12 MPH IN LESS THAN 1/2 SECOND E.THE DRIVER AND THE PASSENGERS EXPERIENCE A VIOLENT LURCH WHICH PRODUCES WHIP LASH. F.THE SEAT BELTS ENGAGE CAUSING PAIN TO THE SHOULDERS. G.THE INCIDENT OCCURRED AT 25 MPH. THIS HAS OCCURRED OVER 6 TIMES IN THE PAST YEAR. A PDF IS ATTACHED OF THE HISTORY OF PROBLEM AS PRESENTED TO THOUSAND OAKS TOYOTA AND TOYOTA NATIONAL IN NOVEMBER 2017. VIDEO CAMERAS WERE INSTALLED IN THE CAR IN DECEMBER 2017 TO CAPTURE THIS AS THOUSAND OAKS TOYOTA AND TOYOTA NATIONAL SAID THIS NEVER HAPPENED. HERE ARE THE LINKS TO THE VIDEO OF THE ABOVE INCIDENT: ACCIDENT STARTS AT 30 SECONDS HTTPS://VIMEO.COM/254847752 HTTPS://YOUTU.BE/62AO8Z0IGDY [XXX] - DRIVER [XXX] - PASSENGER FRONT SEAT [XXX] - PASSENGER REAR LEFT SEAT CAMERA 1 MOUNTED IN BACK CEILING CAMERA 2 MOUNTED ON CONSOLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WINDSHIELD CRACKED WHILE DRIVING DOWN THE HIGHWAY

TL* THE CONTACT OWNS A 2016 TOYOTA PRIUS V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V085000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AVONDALE TOYOTA (10005 PAPAGO FWY, AVONDALE, AZ 85323) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF

OVER THE PAST YEAR AND OVER 15,000 MILES OUR 2016 TOYOTA PRIUS FOUR TOURING HAS EXPERIENCED SUDDEN DISPLAYS OF WARNING MESSAGES AND LIGHTS REPORTING BRAKING POWER LOW - VISIT YOUR DEALER; BRAKING POWER LOW - STOP IN A SAFE PLACE - SEE OWNER'S MANUAL; PRE-COLLISION SYSTEM MALFUNCTION - VISIT YOUR DEALER; ANTI-LOCK BRAKE SYSTEM MALFUNCTION - VISIT YOUR DEALER; LANE DEPARTURE ALERT MALFUNCTION - VISIT YOUR DEALER; ICS MALFUNCTION - VISIT YOUR DEALER; CHECK CRUISE CONTROL SYSTEM - VISIT YOUR DEALER. THE FOLLOWING CODES/FAULTS HAVE BEEN DETECTED: ABS - C1403, C1407, C1415; PARKING SENSORS - C164D, C1A50; BLIND SPOT MONITOR - C1A45; BLIND SPOT MONITOR SLAVE - C1A45; PRE-COLLISION SYSTEM 2 - C1A50; LANE-KEEPING ASSIST 2 - C1A50; ECU - P157800 & CRUISE ECU - P157800. THE WARNING MESSAGES/LIGHTS CAME AND WENT WHILE DRIVING ON BOTH CITY STREETS AND HIGHWAYS. EACH TIME I TOOK THE VEHICLE TO THE DEALER. THEY COULD SEE THE CODES IN MEMORY, BUT COULD NOT REPLICATE THE PROBLEM. NO PARTS WERE REPLACED. THE ONLY THING THEY HAVE DONE IS TO TAKE APART AND RESEAT SOME OF THE CONNECTOR CABLES AND THEN SEND US ON OUR WAY TELLING US TO BRING IT BACK IN IF IT HAPPENS AGAIN. WE ARE SERIOUSLY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE AND HAVE NO REASSURANCE THAT THE PROBLEM HAS BEEN RESOLVED AND NO REASSURANCE THAT MAJOR BRAKING SYSTEMS MIGHT NOT BE AVAILABLE TO ME IF IT OCCURS AGAIN. I CONTACTED TOYOTA CUSTOMER ASSISTANCE WITH NO CHANGE IN THEIR POSITION. I AM CURRENTLY NEGOTIATING TO TRADE THE VEHICLE IN AS I AM NOT COMFORTABLE THAT THE PROBLEM IS RESOLVED AND DEEPLY CONCERNED THAT IT WILL HAPPEN AGAIN. I HAVE SHARED VIDEO OF THE WARNING MESSAGES AND LIGHTS WITH THE DEALER, BUT AM UNABLE TO UPLOAD VIDEO HERE.

I HAD PREVIOUS PROBLEMS WHEN I FIRST BOUGHT MY PRIUS WHERE I RECEIVED 2 CRACKS ON MY WINDSHIELD WITHIN A WEEK OF OWNING THE CAR. I NEVER HEARD A ROCK HIT MY CAR. I REPORTED IT HERE AND TOYOTA CALLED ME TO REPLACE MY WINDSHIELD SO THEY COULD KEEP MY OLD ONE FOR QUALITY CONTROL. I WAS FINE WITH THIS BUT JUST TODAY I GO OUT TO MY CAR AND SEE A 6 INCH CRACK THAT STARTED FROM THE BOTTOM OF THE WINDSHIELD THAT WASN'T THERE BEFORE AND I DIDN'T HEAR A ROCK HIT IT EITHER. I FEEL LIKE MY PRIUS WINDSHIELD PROBLEMS WILL NEVER EVER END

SINCE PURCHASE OF THE CAR, THE VEHICLE HAS SHIFTED FROM DRIVE TO NEUTRAL UPON BRAKING HARD. THIS HAS OCCURRED WHILE DRIVING ON THE FREEWAY. THE CAR WILL NOT RETURN TO DRIVE WITHOUT TURNING OFF THE ENGINE AND RESTARTING. IT IS NOT SAFE TO DRIVE. TOYOTA OF CARLSBAD COULDN'T REPRODUCE THE EVENT AFTER A FEW TRIES ON A TEST DRIVE, SO THEY WILL NOT DO ANYTHING ABOUT IT. I AM CONCERNED ABOUT HAVING A FATAL ACCIDENT WHILE DRIVING ON THE FREEWAY. THE EVENTS HAPPEN RANDOMLY.