2012 Toyota RAV4 Air Bags & Restraints Problems

The contact owns a 2012 Toyota Rav4. The contact stated that while his wife was driving at 65 MPH, the air bags deployed without warning or impact. The driver sustained burns to the neck, skeletal injuries, and bruises. The passenger sustained skeletal injuries, cuts, bruises, and throat issues. Medical attention was provided to both occupants. A police report was filed. There was no reported fire or crash. The vehicle was towed to a tow plaza. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case. The failure mileage was approximately 132,000.

ON JUNE10TH. I HAD A MAJOIR ACCIDENT IN WHICH BOTH MY WIFE & MYSELF SUFFERED FRACTURED STERNUMS & FRACTURED RIBS. WHAT HAPPENED WAS THAT I PULLED INTO A LOT IN PRINCETON, N.J. & AFTER STOPPING TO SET MY GPS, I JUST TAPPED THE ACCELERATOR & THE CAR SHOT FORWARD, AS IF SHOT OUT OF A CANNON. WHILE STOPPED I PUT THE CAR IN REVERSE & THE CAR SHOT BACKWARDS IN THE SAME MANNER, THEREBY STRIKING A WALL. NOW I WENT FORWARD LIKE A ROCKET, WITH NO TIME TO HIT THE BRAKE, THEREBY GOING HEADFIRST INTO A PARKED CONSTRUCTION TRUCK.

I NOTICED THAT THE 'PASS AIR BAG OFF' LIGHT WAS ON EVEN THOUGH A PASSENGER WAS SITTING IN THE FRONT PASSENGER SEAT. I TOOK IT TO THE TOYOTA DEALERSHIP THAT DIAGNOSED IT. THEY SAID THE SENSOR IN THE PASSENGER SEAT BELT BUCKLE HAD GONE BAD AND NEEDED REPLACING. WHAT BOTHERS ME IS THE FACT THAT THE AIRBAG LIGHT ON THE INSTRUMENT PANEL DIDN'T COME ON TO INDICATE THAT SOMETHING WAS WRONG. I AM NOT SURE HOW LONG I HAVE DRIVEN WITH THIS MALFUNCTION SINCE THE LIGHT THAT INDICATES THE AIR BAG BEING ON OR OFF IS OFF TO THE SIDE AND IN YELLOW RATHER THAN RED TO SHOW THAT SOMETHING IS WRONG. I HAD TO PAY FOR THE DIAGNOSIS AND REPAIR. THIS SHOULD HAVE BEEN COVERED BY AN EXTENDED WARRANTY BY THE MANUFACTURER. THE CAR ONLY HAD 67K MILES, BEING 7 YEARS OLD.

AIR BAG LIGHT IS ON ALL THE TIME AND SEAT BELL IS FLASHING AND FRONT ROTORS EXCESSIVE RUST AND ONLY ABOUT 2 1/2 INCHES IN MIDDLE THE ROTORS.

THE AIRBAG LIGHT REMAINS ON. I HAVE BEEN INFORMED THAT THIS MEANS THAT IN CASE OF A VEHICLE CRASH MY AIRBAGS WILL NOT DEPLOY. MY VIN IS NOT PART OF THE RECALL, YET I AM EXPERIENCING THE SAME PROBLEM AS OTHER RAV 4 OWNERS THAT HAVE VIN NUMBERS WITHIN THE RECALL. THE TOYOTA DEALERSHIP WANTS TO CHARGE ME $88.00 PER HALF HOUR TO DIAGNOSE THE PROBLEM. THAT'S NOT FAIR TO ME.

WE RECEIVED A RECALL NOTICE AND BEEN CALLING THE DEALER REPEATEDLY. THEY STATE AS OF TODAY THEY STILL CAN NOT CORRECT THE DEFECT AS THEY HAVE NO PARTS AND HAVE NOT BEEN TRAINED. NOR WILL THEY SCHEDULE TO REPAIR INTO THE FUTURE. THIS RECALL EFFECTS THE SEAT BELTS IN THE BACK SEAT, WHICH IS WHERE MY CHILDREN SIT.

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO BOHN BROTHERS TOYOTA (LOCATED AT 3800 LAPALCO BLVD HARVEY, LA, 70058) ON THREE SEPARATE OCCASIONS WHO STATED THAT THE RECALL REMEDY PARTS WERE UNAVAILABLE. THE ATTEMPTED TO CALL THE MANUFACTURER, BUT THE WAIT TIME WAS LONG AND THE LINE DISCONNECTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4 EV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V577000 (VISIBILITY/WIPER) AND 16V096000 (SEAT BELTS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SEAT BELT PRETENSIONER TIGHTENED INDEPENDENTLY. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT STATED THAT THE SEAT BELT HAD TO BE CUT BY ANOTHER DRIVER. THE SEAT WAS REPLACED BY THE CONTACT'S HUSBAND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. A TOYOTA TECHNICIAN INSPECTED THE VEHICLE AND DETERMINED THAT THE VEHICLE HAD PERFORMED ACCORDING TO FEDERAL MOTOR SAFETY STANDARDS. THE CONTACT'S SUFFERED BRUISING FROM THE SEAT BELT, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. WHILE ATTEMPTING TO PARK, THE VEHICLE SURGED FORWARD, WENT OVER THE CURB, AND SLAMMED INTO A BRICK WALL. THE FRONT AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY SHOP. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED AND WAS UNDER EVALUATION BY THE INSURANCE COMPANY. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

I HAVE BEEN ATTEMPTING TO TAKE CARE OF THE RECALL FOR MY CAR REAR SEATBELTS SINCE LAST FALL (2016). IT SEEMS THAT TOYOTA UK COULD NOT WORK WITH THE VIN I SUPPLIED AND FINALLY REQUESTED A PHOTO IN FEB 2017; , I SENT THE PHOTO ORIGINALLY ON 14 FEB. I HAVE HAD TO RESEND THE PHOTO THIS MORNING, APPROX. (1 HOUR AGO 1018 GMT 21 APR) TO STEVEN EAGELL TOYOTA, CAMBRIDGE UK (WHO WERE JARDIN MOTORS GROUP WHEN I STARTED TRYING TO GET THIS SORTED OUT LAST FALL.. THE LARGEST SNAFU SEEMS. TO BE THAT TOYOTA UK MUST HAVE AUTHORIZATION FROM TOYOTA US TO GET THE PARTS AND PERFORM THE WARRANTEE WORK I AM HOPING THAT MY FILING THE COMPLAINT FROM THIS END MIGHT EXPEDITE TOYOTA US AUTHORIZING THE REPAIRS. SO THAT I CAN GET THE SEATBELT REPLACEMENT COMPLETED. THIS IS BECOMING URGENT ON MY END AS I NEED TO HAVE THE RECALL WORK COMPLETED BEFORE I CAN HAVE THE CAR SHIPPED BACK TO THE US. I CANNOT SHIP THE CAR UNTIL THE RECALL HAS BEEN PROCESSED. I PCS SHORTLY AND NEED TO SHIP THE CAR SO IT CAN BE USED UPON ARRIVAL.

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V096000 (SEAT BELTS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V096000 (SEAT BELTS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

I OWN A 2012 TOYOTA RAV4. I RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER), BUT HAVE BEEN UNABLE TO OBTAIN THE PART FROM THE DEALER FOR AN UNREASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS UNABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BE AVAILABLE. I HAVE NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V096000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V096000 (SEAT BELTS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I WAS NOTIFIED AT THE END OF APRIL THAT THERE WAS A RECALL REGARDING THE SAFETY OF THE BACKSEAT SEATBELTS POSSIBLY SEPARATING IN THE EVENT OF A FRONTAL CRASH. I WAS PROVIDED WITH A COURTESY VEHICLE AND HAVE BEEN DRIVING IT FOR OVER 2 MONTHS WHILE STILL PAYING FOR MY VEHICLE THAT SITS IN A DEALERSHIP LOT AWAITING A FIX. I CONTINUE TO BE TOLD THAT THERE IS NOT YET A FIX FOR THIS RECALL. I FIND IT UNACCEPTABLE TO NOT HAVE IDENTIFIED A FIX OR MADE PARTS AVAILABLE TO RECTIFY THIS MATTER. AT THIS TIME, I WOULD LIKE AN ALTERNATIVE TO THIS MATTER.

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. THE VEHICLE WAS INVOLVED IN A DRIVER SIDE IMPACT COLLISION WHILE DRIVING 40 MPH. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A TOW YARD. IT HAD NOT BEEN DETERMINED WHETHER THE VEHICLE WAS DESTROYED OR SALVAGEABLE. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE DRIVER WAS SEVEN MONTHS PREGNANT AND REQUIRED X-RAYS DUE TO THE RISK TO THE INFANT. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000.

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V096000 (SEAT BELTS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THIS RECALL AFFECTS THE REAR PASSENGER SAFETY BELTS IN THE VEHICLE. THERE IS A POTENTIAL THE SEAT BELTS MAY BECOME CUT OR SEPARATED. I HAVE A FAMILY TO DRIVE AROUND SO I ASKED THAT TOYOTA PROVIDE A LOANER VEHICLE UNTIL THE ISSUE COULD BE RESOLVED. I CONTACTED BOTH TOYOTA CUSTOMER SERVICE AND MY LOCAL TOYOTA DEALERSHIP, BOTH DENIED MY REQUEST FOR A SAFE VEHICLE TO DRIVE TO PROTECT MY FAMILY. I ALSO HAVE AN INFANT AND MY INFANT CAN ONLY RIDE IN THE BACK OF THE CAR. THE RAV 4 IS A FOUR PASSENGER VEHICLE AND WE WERE ADVISED BY A CAR SEAT SPECIALIST NOT TO INSTALL THE CAR SEAT IN THE MIDDLE. WE WOULD LIKE A LOANER VEHICLE AS SOON AS POSSIBLE AND WE MAY SEEK LEGAL REPRESENTATION TO TAKE ACTION AGAINST TOYOTA IN ORDER TO PROTECT MY FAMILY FROM THIS UNSAFE VEHICLE. NHTSA RECALL 16V-096