2015 Toyota RAV4 Complaint Log

THE CAR SIGNIFICANTLY ACCELERATES WHEN BACKING OUT OF THE GARAGE. WHEN STOPPED FOR A RED LIGHT IT IS EAGER TO GO IF THE BRAKES ARE NOT DEPRESSED VERY FIRMLY AND BETWEEN 20 AND 40 MILES PER HOUR IT SHIFTS INTO A HIGHER GEAR WITH UNINTENDED ACCELERATION. IT HAS ALSO DONE THIS WHEN ONCE GOING UP A HILL AT 39 MILES PER HOUR. IT FEELS DANGEROUS TO ME WHEN I AM APPROACHING A STOP SIGN AND IT CHOOSES TO ACCELERATES UNLESS I AM BRAKING LONG BEFORE THE SIGN. THE CAN WAS EXAMINED BY THE DEAQLERSHIP 2 TIMES AND "NOTHING WAS FOUND". I THEN CONTACTED SOMEONE IN TOYOTA'S COLORADO ADMINISTRATIVE OFFICE. THIS PERSON TOOK A COMPUTER APPARATUS ATTACHED IT TO MY CAR, WE TEST DROVE IT AROUND AND THEY DETERMINED IT DOES AUTOMATICALLY SHIFT INTO 5TH GEAR DURING THESE ACCELERATION TIMES. THE CAR FEELS UNSAFE AND WILL SOONER OR LATER BE THE CAUSE OF AN ACCIDENT.

THE CAR IS EQUIPPED WITH AN AUTOMATIC TRANSMISSION. IT ROLLS BACK ON THE SLOPE WHEN THE BRAKE IS RELEASED. ROLLING BACK CONTINUES UNTIL THE BRAKE IS PRESSED AGAIN. THIS HAPPENS WHILE THE TRANSMISSION IS IN "DRIVE". IT ROLLS BACK USUALLY WHEN THE CAR IS DRIVEN AT THE LOW SPEED WITH FREQUENT TURNS. IRVINE AUTONATION TOYOTA LEAD TECHNICIAN MARCO STATED THAT IT IS NORMAL FOR SOME CARS WITH A CERTAIN TRANSMISSION (760AE?). HE DEMONSTRATED WITH ANOTHER RAV4. THAT CAR ROLLED BACK ALSO UNTIL THE BRAKE IS PRESSED WHILE THE TRANSMISSION WAS IN "DRIVE". PROBLEM IS IT DOESN'T ROLL BACK ALWAYS. I EXPECT THE CAR WOULD NOT ROLL BACK WHILE IT'S IN "DRIVE". IT WOULD HIT THE CAR BEHIND IF I DON'T PRESS THE BRAKE FAST ENOUGH OR PRESS THE GAS PEDAL FAST ENOUGH. IT ACTS LIKE A MANUAL TRANSMISSION RATHER THAN AN AUTOMATIC TRANSMISSION. IF I DON'T HAVE FAST REACTION, DRIVING IN A HILLY AREA WOULD BE DANGEROUS.

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. WHILE ENTERING AN ON-RAMP, THE CONTACT'S VEHICLE UNEXPECTEDLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE CONTACT DROVE THE VEHICLE TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE FENDER AND PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

I HAD A VERY DANGEROUS EXPERIENCE WITH A 2015 TOYOTARV4 XLE. I WAS GOING UP AN EXIT RAMP SLOWLY WITH THE TRAFFIC GOING AND STOPPING WHEN ALL OF A SUDDEN MY RIGHT FOOT WAS STUCK BETWEEN THE ACCELERATOR AND THE BRAKE PEDAL. I COULD NOT RETRACT MY FOOT TO BRAKE, CAUSING THE VEHICLE TO CONTINUING GOING FORWARD. I BELIEVE THAT THERE IS A SERIOUS PROBLEM WITH THIS VEHICLE BRAKING/ACCELERATION DUE TO THE SHORT SPACE BETWEEN AND OR THE HEIGHT OF THE BRAKE PEDAL TO THE ACCELERATOR PEDAL. THIS ISSUE HAS BEEN DOCUMENTED BY MANY OTHER DRIVERS THAT I HAVE READ ABOUT AND I AM SURE THIS NOT NEW TO THE TOYOTA COMPANY. I HAVE BEEN IN TOUCH WITH THE TOYOTA CUSTOMER EXPERIENCE CENTER AND HAVE FILED A CASE NUMBER.

AFTER FUELING, GAS SPLATTERED ALL OVER ME AND RUINED MY CLOTHING. THIS IS A RENTAL CAR.

PINK COOLANT KEPT DISAPPEARING. HAVE TO REFILL ONCE EVERY 6 MONTHS. FILL TO FULL AND 6 MONTHS LATER COOLANT WILL BE AT LOW LEVEL. CAR ONLY 4 YEARS OLD. IT HAD HAPPENED SINCE DAY 1.

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, A VEHICLE STOPPED IN FRONT OF THE CONTACTS VEHICLE. THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND AS THE STEERING WHEEL SEIZED. AS A RESULT. THE CONTACT CRASHED INTO A TREE. THE AIR BAGS DEPLOY, RELEASING A CHEMICAL SUBSTANCE. THE CONTACT SUSTAINED ARM, LEGS AND WHIPLASH INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V144000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 140,000. THE VIN WAS NOT AVAILABLE. UPDATED 04/07/16*LJ...UPDATED 12/06/16 *BF UPDATED 03/09/17.*JB

POWER STEERING WENT OUT AND BRAKES FAILED , DURING AN EVASIVE MANEUVER ..ON OR 11. 2015 : WHICH SUBSEQUENTLY IMPACTED A TREE

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER. THE FAILURE WAS SPORADIC. THE CONTACT STATED THAT THE VEHICLE WOULD SPORADICALLY RESTART INDEPENDENTLY. THE ANTI-LOCK BRAKE SYSTEM, AIR BAG, TRACTION CONTROL, AND ALL WHEEL DRIVE WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE FAILURE OCCURRED APPROXIMATELY SIX TIMES. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000. UPDATED 08/31/16*LJ CONSUMER STATED THE LIGHT O HE CRUISE CONTROL STALK BLINKS OFF AND ON CRUISE CONTROL DROPS OUT UNEXPECTEDLY. THE ENGINE SHUTS DOWN WHILE DRIVING DOWN THE HIGHWAY AND YOU LOSE ALL ELECTRICAL POWER. IT WILL SOMETIMES NOT RESTART FOR UP TO 15 MINUTES. THE ENGINES SHUTS DOWN FOR A FEW SECONDS TO A MINUTE AND THEN RESTARTS ON ITS OWN. IT LEAVES THE WARNING LIGHTS FOR THE ABS, AWD AND TRACTION CONTROL ON AND THEY DON'T GO OFF UNTIL YOU CYCLE THE IGNITION SWITCH. THE RADIO/ NAVIGATION SCREEN ALSO LOCKS UP WHEN THIS HAPPENS. THE CAR HAS BEEN LOOKED AT A TOTAL OF SEVEN TIMES FOR THIS PROBLEM. CAR HAS SPUN 9 TIMES BECAUSE OF THIS PROBLEM. UPDATED 6/12/18*JB

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE PASSENGER SIDE WINDOW SHATTERED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE WINDOW NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,100.

THE ROOF RACK THAT CAME WITH THE RAV4 STATES THAT EACH STRUT CAN HOLD 100LBS, BUT IN THE MANUAL IT STATES THAT IT IS 100 LBS TOTAL. I PURCHASED SOME LUMBER AND MY ROOF RACK FAILED ON THE RETURN TRIP HOME. I BELIEVE IT HAPPENED WHEN I WAS DRIVING ON THE HIGHWAY. ONE SIDE OF EACH STRUT BROKE AND DENTED THE ROOF OF MY CAR. IF THE OTHER SIDE OF THE STRUTS FAILED THERE WOULD HAVE BEEN SOME DEVASTATION BEHIND ME AS LUMBER AND ROOF RACK PARTS WOULD HAVE FLOWN OFF BEHIND ME. I DO NOT KNOW THE EXACT WEIGHT OF THE LUMBER, BUT BASED ON THE QUANTITY I PURCHASED I CAN ASSUME IT WEIGHED AROUND 110-120 LBS. IF I KNEW THAT IT COULDN'T HANDLE 200LBS LIKE I WAS LED TO BELIEVE, I WOULD HAVE EASILY PUT ONE BOARD OR ALL OF THEM IN THE CAR INSTEAD OF THE ROOF RACK. I WOULD ALSO ASSUME THAT TOYOTA WOULD HAVE SOME SORT OF FACTOR OF SAFETY ON THE STRUTS. ALSO THE SIDE OF THE STRUTS THAT DIDN'T FAIL I ASSUME HAD AN INCREASED LOAD APPLIED TO THEM. THIS WOULD MAKE ME THINK THAT THERE COULD BE A PROBLEM IN THEIR MOLDING PROCESS AS WELL. THE PICTURE SHOWS THAT EACH ONE SAYS THAT IT CAN TAKE 100LBS EVENLY DISTRIBUTED. MY POINT IF MY TIRE SAYS 40PSI MAX THEN I DON'T FILL IT TO 10PSI BECAUSE THERE ARE 4 OF THEM. THE STRUTS ARE ALSO SEPARATE PIECES, WHAT IF I MIXED AND MATCHED OR ONLY HAD ONE ON THE CAR. ALSO THESE STRUTS ARE SOLD WITH THE RAV4 MODEL I GOT AND NOT PURCHASED AS AFTERMARKET OR AS AN ADD ON ITEM.

BRAKES DID NOT RESPOND WHILE DRIVING AND AN ACCIDENT OCCURRED.

SUNROOF SPONTENOUSLY BUSTED WHILE DRIVING ON THE INTERSTATE.

THE LIGHT ON THE CRUISE CONTROL STALK BLINKS AND IT IS VERY DISTRACTING AT NIGHT WHILE DRIVING. THEN THE CRUISE CONTROL STARTED DROPPING OUT WHILE DRIVING. NO WARNING LIGHTS OR CODES WERE STORED IN THE COMPUTER WHEN CHECKED BY THE DEALER. THE DEALER REPLACED THE CRUISE CONTROL SWITCH, BUT THE PROBLEM GOT WORSE. THE ENGINE STARTED SHUTTING OFF WHILE DRIVING ON THE HIGHWAY WITH A TOTAL LOSS OF ELECTRICAL POWER AND WOULD TAKE SEVERAL MINUTES BEFORE IT WOULD RESTART DUE TO NO ELECTRICAL POWER. THE DEALER THEN ADJUSTED THE SWITCH ON THE BRAKE PEDAL BUT IT DIDN'T HELP. THE RADIO/NAVIGATION SCREEN HAS SINCE LOCKED UP AND YOU HAVE TO RESTART THE CAR TO RESET IT. THE ENGINE WILL SOMETIMES SHUT OF FOR A FEW SECONDS AND THE RESTART ON ITS OWN WHILE DRIVING. WHEN THIS HAPPENS SEVERAL WARNING LIGHTS STAY ON (ABS, AIRBAGS, TRACTION CONTROL & ALL WHEEL DRIVE). THE LIGHTS DO NOT RESET UNTIL THE CAR IS TURNED OFF AND BACK ON BY THE KEY. I HAVE ALMOST BEEN INVOLVED IN 3 ACCIDENTS BECAUSE OF THESE PROBLEMS. THE CAR IS NOW IN THE SHOP AFTER CONTACTING THE MANUFACTURER SEVERAL TIMES ABOUT THE FAILURE OF THE DEALER TO REPAIR THE CAR AND THAT IT IS UNSAFE TO DRIVE. IT IS AT A DIFFERENT DEALERSHIP DUE TO THE SELLING DEALERS INCOMPETENCE IN THEIR SERVICE DEPARTMENT AND MANAGEMENT TO ADDRESS THE PROBLEM. THESE PROBLEMS HAVE BEEN GOING ON FOR OVER 5 MONTHS AND OVER A PERIOD OF 15,000 MILES AND I DO NOT BELIEVE IT CAN BE FIXED AND I DO NOT BELIEVE THE MANUFACTURER IS REALLY TRYING TO REPAIR THE CAR BECAUSE OF ALL THE STALLING THEY ARE CURRENTLY DOING AT THIS TIME. I NEED YOUR HELP.

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE THAT PROGRESSED RANDOMLY. VARIOUS WARNING INDICATOR LIGHTS FLASHED AND THE VEHICLE WAS HESITANT TO START ON SEVERAL OCCASIONS. UPON STARTING THE VEHICLE, IT STALLED SEVERAL TIMES AND ALSO WOULD NOT START. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN THREE TIMES AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE MORE THAN ONCE AND WAS UNABLE TO PROVIDE A PERMANENT REMEDY FOR THE CONDITION. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,700.

PURCHASED THIS CAR DEALER CERTIFIED AFTER BEING LEASED FOR 9 MONTHS BY SOMEONE ELSE, FROM NEW ROCHELLE TOYOTA. HAD 5700 MILES ON IT AT THE TIME OF PURCHASE. SINCE PURCHASE IT DOES NOT ALWAYS START THE FIRST TIME, SOMETIMES TAKING 3-4 TIMES TO START, AND MAKING STRANGE NOISES, IT SOUNDS LIKE ITS GOING TO START AND THEN DIES. HAS BEEN TO THE SHOP 3 TIMES AND GOING IN FOR THE 4TH TIME TODAY, ON 12/4 A NEW FUEL PUMP RELAY WAS INSTALLED, STARTS BETTER BUT STILL UNKNOWN REASON WHY IT AT TIMES IT STILL TAKES 3-4 TIMES TO START IT. IS A MYSTERY , NOTHING SHOWS UP ON THE TECH COMPUTERS AFTER IT HAPPENS OVER AND OVER AGAIN. HAVE OWNED TOYOTAS FOR OVER 17 YEARS NEVER EXPECTED AN ISSUE LIKE THIS. ALSO LIGHTS FLICKER AND THERE ARE STRANGE NOISES WHEN ATTEMPTING TO START AND UNSUCCESSFUL. NO RHYME OR REASON TO THIS ISSUE.TOOK POSSESSION OF THE CAR 10-13-15 I THINK IT IS A LEMON. I HAVE A VIDEO OF WHAT HAPPENS DONT THINK I CAN UPLOAD TO THIS WEBSITE.

NEW VEHICLE 625 MILES. DOES NOT SEEM TO SHIFT INTO THE CORRECT GEAR WHEN ATTEMPTING ACCELERATION UP HILLS OR FROM PARKING LOT TO ROADWAY ,OR PASSING VEHICLES. DOES NOT HAVE ADEQUATE POWER, ENGINE MAKES A STRAINING SOUND . WAS ATTEMPTING TO ACCELERATE TO DRIVE UP HILLS, PASS OTHER VEHICLES ESPECIALLY ON HILL. SANTIAM HIWAY OREGON. LESS POWER THAN LITTLE KIA AND PT CRUISER WHICH EASILY PASSED ME. DEALER HAD ME COMPARE IT TO A SIMILAR MODEL ON THEIR LOT, NOTICEABLE DIFFERENCE, LOT VEHICLE DID NOT HAVE THE PROBLEM. I HAVE OWNED TOYOTAS SINCE 1984 AND HAVE A RAV 4 2010 SO I KNOW THIS CAR IS NOT ACCELERATING PROPERLY

I HAVE HAD THIS CAR FOR ROUGHLY 10 MONTHS. IT WAS BOUGHT BRAND NEW. I HAVE HAD TO REPLACE TWO WINDSHIELDS IN THAT TIME. ONE WAS CRACKED IN EARLY OCTOBER 2015 AND REPLACED ON NOVEMBER 7, 2015(LENGTHY DUE TO REPLACEMENT UNAVAILABILITY). THE OTHER HAPPENED ON DECEMBER 23,2015 AND REPLACED ON DECEMBER 26,2015 BOTH CRACKS WERE DUE TO (WHAT I CONSIDER) RELATIVELY SMALL STONE CHIPS THAT HAPPENED WHILE DRIVING ON INTERSTATE 90 NEAR NORTH EAST, PA. I HAVE OWNED IN EXCESS OF 15 VEHICLES IN MY 44 YEARS OF DRIVING. I HAVE NEVER HAD TO REPLACE A WINDSHIELD IN ANY OF THE OTHERS (YES SOME REPAIRS WERE DONE). I AM QUESTIONING IF THE WINDSHIELDS IN THESE CARS ARE BEING MANUFACTURED TO THE SAME SPECIFICATIONS AS IN THE PAST AND IF NOT DO THEY STILL MEET THE CURRENT SAFETY STANDARDS.

POOR FUEL ECONOMY GETTING 17MPG

WHEN USING AIR CONDITIONING MOLD ACCUMULATES ON THE CONDENSER DUE TO WATER NOT DRYING OUT AND THAT MOLD/MILDEW IS THEN BLOWN THRU VENTS WHEN TURNING AIR CONDITIONING ON AND I AM INHALING TOXIC MOLD. TOYOTA IS AWARE THEY'VE HAD THOUSANDS OF INTERNET COMPLAINTS AND AT DEAL ON HVAC AND REFUSE TO CALL IT A DEFECT DESPITE THE HEALTH HAZARD EFFECT. APPARENTLY CAMRY HAS CLASS ACTION LAW SUIT STARTED RE: THIS. I FEAR FOR MY HEALTH WITH THIS AND OTHERS IN MY CAR SMELL THIS AS WELL. THIS HAS BEEN ONGOING PROBLEM SINCE I PURCHASED CAR AND BCD AND FORTH TO DEALER.

AFTER 10 DAYS OF OWNING THE CAR AND LESS THAN 600 MILES THE CAR WOULDN'T RUN AND WE HAD TO HAVE IT TOWED TO THE DEALERSHIP. THEY SAID IT WAS NOT UNDER WARRANTY AND THAT THE DAMAGE WAS CAUSED BY A RODENT. LATER THAT SAME EVENING OUR SALESMAN CALLED AND INFORMED US THAT COMPONENTS IN THE CAR ARE "GREEN" AND MADE OF SOYBEAN AND TO KEEP OUR CAR IN THE GARAGE (WHICH WE DON'T HAVE). I HAVE SINCE CAUGHT A MOUSE UNDER THE HOOD OF THE VEHICLE WITH A GLUE TRAP AND FOUND HAIR AND MOUSE DROPPINGS. THE BEST OFFER THEY HAVE GIVEN ME IS TO GIVE ME A DIFFERENT TOYOTA VEHICLE AT COST (AND TAKE THE LOSS ON MY CURRENT VEHICLE). I HAVE COMPLAINED TO BOTH THE DEALERSHIP AND TO TOYOTA. I HAVE HAD TWO OTHER VEHICLES PARKED IN WITHIN THE SAME PROXIMITY FOR OVER TWO YEARS. I HAVE NEVER HAD RODENT ISSUES WITH EITHER OF THEM AND I RUN INTO ISSUES WITHIN THE FIRST 10 DAYS WITH A NEW VEHICLE. I AM CONCERNED FOR THE SAFETY OF MY WIFE AND TWO YEAR OLD CHILD. IF THERE ARE MICE LIVING INSIDE THE CAR, THEY COULD BE LEAVING RAT DROPPINGS THAT COULD BE HARMFUL TO BOTH OF THEM. I AM ANGRY AND CONCERNED AND DON'T UNDERSTAND WHY, WHEN OTHER VEHICLES PARKED IN THE SAME LOCATION AREN'T EXPERIENCING THE SAME PROBLEM, THIS ISN'T A VALID REASON TO RETURN THE CAR. HERE ARE TWO ARTICLES THAT DETAIL THE PROBLEM MYSELF AND OTHER TOYOTA OWNERS HAVE HAD - HTTP://CTWATCHDOG.COM/FINANCE/RODENTS-DAMAGE-CARS-BY-CHEWING-ELECTRICAL-CONNECTIONS-TIPS-ON-HOW-TO-AVOID-COSTLY-REPAIRS, HTTP://WWW.SYNLUBE.COM/INCREDIBLEEDIBLECAR1.HTM

TLA* THE CONTACT OWNS A 2015 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 2 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE ENGINE REVVED. THE VEHICLE UNINTENTIONALLY ACCELERATED AND CAME TO A STOP AFTER THE GEAR WAS SHIFTED INTO PARK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,200. UPDATED 11/04/15*LJ; 03/19/18 JB*05/15/18*JB

THREE MONTHS AGO I RECEIVED NOTICE FOR RECALL ON STEERING, CALLED BERNARDI TOYOTA AND MADE APPT. GOT THERE AND THEY SAID MACHINE WAS DOWN AND COULDN'T DO IT. MADE ANOTHER APPT. AND THEY SAID THE MACHINE COULDN'T DO IT BECAUSE OF LABEL NOT BEING ORIGINAL. MY SIDE DOOR HAD BEEN HIT SO THE LABEL WAS REPLACED WITH A NEW ONE. TECH'S WOULD LOOK INTO THE MATTER, AN LET ME KNOW, I BROUGHT THE CAR IN FOR MY REGULAR CHECK UP AUG 10TH 2015 AND ASKED ABOUT THE MATTER AND WAS TOLD NOT TO WORRY BECAUSE MOST LIKELY THERE WAS NOTHING WRONG WITH IT, BUT IF ANYTHING HAPPENED TO LET THEM KNOW. WELL ON SEPT.3, 2015 TOOK A RIDE TO CAPE COD FROM HUDSON MASS. WHEN I WAS GETTING READY TO START BACK TO HUDSON FROM THE CAPE MY STEERING LET GO. COULD NOT MOVE THE CAR, CALLED FALMOUTH TOYOTA AND THEY SAID TRY AND DRIVE IT TO THEM WHICH WAS ABOUT THREE MILE, I DID AN THEY GAVE ME A RENTAL AND FIXED THE CAR IN A WEEK. QUESTION IS , HOW COME THEY COULD FIX IT IN A WEEK AND BERNARDI DIDN'T DO IT IN MOUTHS? I WAS LUCKY IT WASN'T SERIOUS, I AM COMPLAINING ABOUT BERNARDI'S SERVICE. I AND MY WIFE COULD HAVE BEEN SERIOUSLY HURT ALONG WITH PEOPLE ON THE HIGHWAY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR*JB

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. WHILE DRIVING 20 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT STATED THAT THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS SLIGHTLY DEPRESSED AND THE ENGINE REVVED. THE BRAKES FAILED TO RESPOND AND THE EMERGENCY BRAKE WAS ENGAGED IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,010.

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. THE CONTACT STATED THAT HIS WIFE PULLED INTO THE DRIVEWAY, PUSHED THE IGNITION BUTTON; AND APPLIED THE EMERGENCY BRAKE; HOWEVER, SHE FORGOT TO SHIFT THE VEHICLE INTO THE PARK POSITION. UPON THE CONTACT'S WIFE EXITING THE VEHICLE, IT RAN OVER HER AND CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT'S WIFE WAS INJURED AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 85.

AFTER GASSING UP IN A STATION (FULL TANK) AND THE GAS NOZZLE CLICKED TO A STOP, SOON AS EXTRACTING THE NOZZLE FROM THE RAV4, FUEL SPRAYS WITH A FORCE OF PRESSURE FROM THE GAS TANK TOWARDS THE PERSON HOLDING THE NOZZLE. AFTER THIS EVENT HAPPENED THE THIRD TIME, WE BROUGHT THE RAV4 BACK TO TOYOTA TO BE CHECKED. WAS RETURNED TO US THE NEXT DAY WITH AN OK RESULT. BUT THE NEXT 2 TO 5 WEEKS THE SAME PROBLEM HAPPENED, SO WE REQUESTED THAT A REPLACEMENT RAV4 BE GIVEN US - BUT TOYOTA REFUSED STATING THAT WITH THE WARRANTY, THEY WILL NOW PERFORM A RIGID TEST - THE RESULTS OF WHICH CONFIRMED THE PROBLEM OF GAS SPRAYS. WE JUST GOT BACK THE RAV4, AND TOYOTA SAID THEY REPLACED THE GAS TANK WITH A NEW ONE AND SAYING THAT THE OLD ONE HAD "A FACTORY DEFECT WHEREIN THE TANK FLAPPER WAS NOT CLOSING PROPERLY. I AM PUTTING THIS ON RECORD ON THIS REPORT, FOR FURTHER INVESTIGATION OF NHTSA FOR THE SAFETY OF OTHER OWNERS.

I USED TO HAVE A 2004 TOYOTA HIGHLANDER LIMITED AND HAVE NEVER HAD THIS PROBLEM WITH THIS RAV 4 LIMITED. SOMETIMES WHEN I PARK, I FORGET TO PUT THE VEHICLE IN PARK (I NEVER HAD THIS HAPPEN WITH MY HIGHLANDER) AND THEN TAKE MY FOOT OFF THE BRAKE. MY HIGHLANDER DID NOT DO THIS. TODAY MY CAR STARTED ROLLING BACKWARDS. I FELL DOWN AND MY ELBOW AND ARM IS REALLY SCRAPPED UP AS I WAS TRYING TO STOP THE CAR WITH MY BODY AND THEN I WAS ALMOST RUN OVER AS I FELL ON THE GROUND. I COULD HAVE HIT A CHILD OR RUN OVER A CHILD. I DON'T KNOW IF THIS IS SOME TYPE OF PROBLEM WITH MY CAR OR IF THERE IS A SETTING I COULD USE TO PREVENT THIS. I DON'T WANT TO BE RUN OVER BY MY CAR OR HAVE ANYONE RUN OVER.

YESTERDAY, WHILE I WAS PARKED AT A SECURE LOCATION THE BACK GLASS OF MY 2015 TOYOTA RAV4 BROKE UNEXPECTEDLY FOR NO APPARENT REASON. THERE APPEARED TO BE NO POINT OF IMPACT AND THE GLASS APPEARED TO HAVE EXPLODED OUTWARDS. THERE WAS NOTHING IN THE CAR THAT WENT THROUGH THE WINDOW AND THERE WAS NOTHING AROUND THE CAR THAT MAY HAVE HIT THE WINDOW. OTHER THAN TWO SMALL AREAS WHERE THE GLASS FELL OUTWARD THE WINDOW WAS SHATTERED BUT TOGETHER. HOWEVER WHEN I GOT IN MY CAR AND MOVED IT ALL THE GLASS CRUMBLED AND FELL INTO THE TRUCK AREA.

I WAS TRYING TO CLOSE THE HATCH WHICH IS TOO HARD TO PULL DOWN FOR A NORMAL PERSON AND I GOT IT ABOUT A FOOT TO BE ABLE TO CLOSE IT AND MY HAND SLIPPED OFF THE GATE AND THE GATE FLEW BACK UP AND KNOCKED MY LEFT EAR, HEAD AND GLASSES SO HARD IT CUT MY EAR AND HEAD AND MY EAR WAS SWOLLEN AND BRUISED IN WHICH THE EAR IS STILL BRUISED AND I HAVE A SCAR WHERE THE CUT IS ON MY EAR. I WAS UNABLE TO SLEEP OR PUT ANY PRESSURE AT ALL ON THAT SIDE OF MY HEAD

TOYOTA ISSUED A SAFETY RECALL THAT AFFECTS POTENTIALLY 46,000 VEHICLES AND TOYOTA ESTIMATES THAT 20,000 WILL NEED TO HAVE A STEERING PART REPLACED. THE LETTER FROM TOYOTA ADVISES CAR OWNERS THAT IT WILL TAKE 1.5 HOURS TO INSPECT AND 2.5 HOURS TO REPLACE THE PART. AFTER AN ENTIRE DAY AT THE DEALERSHIP YESTERDAY, MY CAR HAS NOT HAD THE STEERING PART REPLACED AND TOYOTA IS UNABLE TO TELL ME WHEN THEY WILL HAVE THE PART FOR THEIR OWN RECALL! I CALLED FORDHAM TOYOTA LAST WEEK TO MAKE AN SAFETY RECALL APPOINTMENT. I TOOK MY CAR IN YESTERDAY (TUESDAY, JUNE 9) AT 8:30. WHEN I PICKED IT UP AT 2:30, THEY TOLD ME I NEEDED THE PART, BUT THEY DO NOT HAVE IT. NO SENSE OF HOW RIDICULOUS IT IS TO SCHEDULE AN APPOINTMENT FOR A RECALL REPAIR WITHOUT EVEN HAVING THE PART AVAILABLE. NOR THE WORRY THIS CAUSES ME TO KNOW THAT I AM DRIVING MY DAUGHTER AROUND IN A DEFECTIVE VEHICLE WHERE OUR SAFETY IS COMPROMISED. I CALLED TOYOTA CENTRAL TO ASK IF THEY MIGHT FACILITATE HAVING A DIFFERENT DEALER (MANHATTAN TOYOTA) DO THE RECALL REPAIR. AFTER NUMEROUS CONVERSATIONS WITH DIFFERENT TOYOTA EMPLOYEES (INCLUDING MANHATTAN TOYOTA), I WAS ADVISED THAT THE PROCEDURE IS THAT THE TOYOTA DEALERSHIP INSPECTS THE VEHICLE, THEN ORDERS THE PART AND THAT IT TAKES 2 DAYS TO GET THE PART. AND THAT IF I WANTED TO HAVE MANHATTAN TOYOTA DO THE RECALL REPAIR, I WOULD FIRST NEED TO HAVE THEM INSPECT THE VEHICLE - MEANING ANOTHER TWO DAY ADVENTURE. HAVING GOTTEN NO RESOLUTION FROM THE CENTRAL TOYOTA CARE LINE OR MANHATTAN TOYOTA, I DECIDED TO CALL FORDHAM TOYOTA TO REQUEST AN APPOINTMENT FOR SATURDAY MORNING (2 DAYS FROM NOW, ENOUGH TIME FOR THEM TO GET THE PART),I WAS TOLD THAT THEY WOULD NEED THE CAR ALL DAY ON SATURDAY (NOT 2.5 HOURS AS STATED IN THE TOYOTA LETTER), BUT THAT THEY NEED TO FIRST RECEIVE THE PART. I WAS TOLD THEY WILL CALL ME WHEN THEY GET IT.

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V144000 (STEERING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I CALLED MY LOCAL TOYOTA DEALER ABOUT THE TOYOTA AIR BAG RECALL(TAKATA) THEY PROVIDED MY WITH A RENTAL VEHICLE AND SUGGESTED THAT I CALL THE TOYOTA CUSTOMER ASSISTANCE. WHEN I CALLED THE TOYOTA CUSTOMER ASSISTANCE MY VEHICLE WAS NOT REGISTERED TO MY NAME AS IT WAS STILL IN THE PREVIOUS OWNER'S NAME ACCORDING TO THEIR DATA BASE. THIS IS MY CONCERN. I HAD TO TELL TOYOTA CORPORATION THE TYPE AND YEAR OF VEHICLE THAT I HAD AS WELL AS THE VIN NUMBER AND SHE "UPDATED" THE DATA BASE. MY CONCERN IS FOR THE OTHER PEOPLE THAT DRIVE TOYOTA VEHICLES THAT ARE PART OF THIS RECALL BUT ARE NOT IN THEIR DATA BASE. WE PURCHASED THIS VEHICLE OVER 1 YEAR AGO AND IT SHOULD BE IN THEIR DATA BASE. I DID NOT RECEIVE A LETTER FROM THE TOYOTA CORPORATION ABOUT THE AIR BAG AS I READ THE PAPER AND FOLLOWED WHAT THE NHTSA SAID FOR OWNERS OF THE RECALLED VEHICLES TO DO. IF I WOULD HAVE NOT CALLED TOYOTA THEY WOULD NOT HAVE HAD MY INFORMATION ON MY CAR TO SEND ME A RECALL SAFETY NOTICE. I AM CONCERNED FOR THE OTHER OWNERS OF VEHICLES RECALLED BY TOYOTA THAT ARE NOT UPDATED IN THEIR DATA BASE WITH THE NEW OWNER'S INFORMATION. I PURCHASED THIS CAR FROM A PREMIER TOYOTA IN AMHERST, OHIO. I AM NOT SURE HOW THESE DATA BASES ARE UPDATED, IF OHIO SENDS THE LICENSE INFORMATION TO TOYOTA OR INDIVIDUAL CAR COMPANIES SEND IN THE INFORMATION ON THE UPDATES. IT IS AN ISSUE I THINK NEEDS TO BE ADDRESSED.

RECALL ON POWER STEARING UNIT EPS ECU BEEN IN SHOP TWO WEEK AND STILL NOT FIX

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V144000 (STEERING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V144000 (STEERING). THE PART WAS NOT AVAILABLE TO SCHEDULE A RECALL REPAIR WITHIN A REASONABLE TIMEFRAME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. WHEN THE BRAKE PEDAL WAS DEPRESSED. THE BRAKE PEDAL TRAVELED TWO INCHES ABOVE THE FLOORBOARD. THE VEHICLE WAS TAKEN TO JIM COLEMAN TOYOTA (10400 AUTO PARK AVE, BETHESDA, MD 20817), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER MULTIPLE TIMES FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V144000 (STEERING) AND WAS INFORMED BY THE DEALER THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THERE WERE NO PARTS AVAILABLE IN THE U.S.. WHEN THE PARTS BECOME AVAILABLE, THE MANUFACTURER WOULD NOT SEND ANY AND WOULD NOT PAY FOR A REPAIR UNTIL THE DEALER SENT PHOTOS SHOWING THE NEED FOR THE REPAIR. THE CONTACT SPOKE WITH THE DEALER AGAIN AND CONFIRMED THAT THE MANUFACTURER MADE THAT REQUIREMENT. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 6/30/15*CN UPDATED 10/17/2017*CN

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V144000 (STEERING); HOWEVER, THE PART NEEDED TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE CAR WANTS TO PULL TO THE RIGHT WHEN ACCELERATING OR,JUST RELEASING THE BRAKE TO COAST.TOYOTA DEALER AND TOYOTA SAID IT IS NORMAL.I NEVER HAD A FRONT WHEEL DRIVE CAR DO THIS.I BELIEVE THIS IS A SAFETY ISSUE,BECAUSE IT DOES NOT HAPPEL ALL THE TIME.THE FRONT END IS ALIGNED CORRECTLY.

SIGHT LINES - AGAIN. NO ONE UNDER APROX. 5'9" CAN SAFELY OPERATE THIS VEHICLE. I (AT 5'7") CAN NOT SEE THE FRONT OF THE VEHICLE OR DETERMINE WHERE THE FRONT WHEELS ARE BECAUSE OF THE POOR DRIVER POSITION. THE REAL DANGER HAPPENS AT NIGHT AT UNLIGHTED INTERSECTIONS. TURNS ARE MISSED BECAUSE THE DRIVER CAN'T DETERMINE WHERE THE FRONT WHEELS ARE. I KNOW THIS DOESN'T SOUND DANGEROUS, BUT MARK MY WORDS, THERE ARE GOING MULTIPLE ACCIDENTS CAUSED BY THIS VEHICLE'S POOR DESIGN. *TR

FROM THE DRIVERS POSITION THE FRONT OF THE VEHICLE CAN'T BE SEEN. I MISSED THREE CORNERS AT NIGHT BECAUSE I CAN'T DETERMINE WHERE THE FRONT OF THE VEHICLE IS AND I WILL NO LONGER DRIVE IT AT NIGHT. I CONSIDER THIS TO BE A LETHALLY DANGEROUS DESIGN FLAW AND DEMAND THAT THE 2015 RAV4 BE REMOVED FROM THE ROADS UNTIL TOYOTA REDESIGNS THE FRONT HOOD, LIGHTS AND DASH AREAS SO THE DRIVER CAN SEE WHERE THE FRONT OF THE VEHICLE IS. PS. I'M 5'7" TALL AND SHOULD BE ABLE TO SEE THE FRONT OF ANY VEHICLE I'M DRIVING. *TR

DRIVING ON SLIGHT GRADE AT APPROX. 55 MPH. ATTEMPTED TO PASS CAR IN FRONT OF ME. CHECKED LEFT LANE, SEMI ABOUT 50-75 YARDS BACK. PRESSED DOWN GAS PEDAL AND NOTHING. IT WAS LIKE THE CAR WENT INTO NEUTRAL. MEANWHILE SEMI IS APPROACHING. PUMPED PEDAL A FEW TIMES NOTHING SEMI HAS TO SLOW DOWN BECAUSE I AM SLOWING DOWN INSTEAD OF ACCELERATING. FINALLY PEDAL CATCHES AND CAR ACCELERATES. THIS HAS HAPPENED ABOUT 5 TIMES SINCE I GOT THIS CAR NEW IN JANUARY, TOYOTA DEALER SERVICE PERSON SAYS THIS IS NORMAL AS EVERYTHING IS DONE BY COMPUTER NOW, NOT HARDWIRE. COMPUTERS ARE EXCEPTIONALLY FAST SO I DON'T BUY IT. HE DID ADMIT THAT ANOTHER RAV4 DRIVER HAD COMPLAINED ABOUT THE SAME THING I DID. HE ADVISED ME TO HOLD THE PEDAL DOWN AND THE ACCELERATION WILL KICK IT. TRIED IT. DID NOT DO ANYTHING. VERY WORRIED. PLUS SEMI DRIVER MUST THINK I'M AN IDIOT.

TL* THE CONTACT OWNS A 2015 TOYOTA RAV . THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15VI44000 (STEERING) WAS RECEIVED IN MARCH OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I PURCHASE THE RAV4 IN OCTOBER 2015, AND THREE MONTHS AFTER THE PURCHASE I STARTED TO EXPERIENCE A CRUNCHING SOUND COMING FROM MY BRAKES AND A FLUCTUATION ISSUE WHERE THE BRAKES DO NOT ALWAYS CATCH CAUSING A SAFETY CONCERN. THE DEALER AND TOYOTA ARE REFUSING ON TWO OCCASIONS TO ACKNOWLEDGE THE ISSUE. I TOOK THE CAR IN TO THE TOYOTA DEALER AGAIN ON 7/28/2015 IN HOPES THAT THEY WILL FINALLY FIX THE ISSUE. THE DEALER WILL NOT DOCUMENT THE ISSUE!

THE ARMREST ABOVE THE CENTER COMPARTMENT BETWEEN THE DRIVER AND PASSENGER HAS A LIGHT RESISTANCE TO PRESSURE. I WAS DRIVE WITH MY RIGHT ARM RESTING ON THIS AND MY WIFE NEEDED TO ADJUST HER POSITION IN HER SEAT. SHE LEANED ON THE ARMREST AND THE ARMREST WENT SLIDING TO THE FRONT AND STARTLED ME. I HAD A 2014 AVALON THAT HAD THE SAME TYPE ARMREST AND NEVER HAD A PROBLEM. THE DEALER LOOKED AT THIS AND SAID ALL THE RAV4'S ARE LIKE THIS AND THEY COULDN'T DO ANYTHING. THE INDENTS FOR THE FRONT AND BACK OF THE ARMREST SHOULD BE STRONGER AND NOT SO TEMPERAMENTAL. THERE SHOULD BE A PRODUCT IMPROVEMENT BULLETIN TO CORRECT THIS PROBLEM. *JS

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE CRUISE CONTROL WARNING LIGHT ILLUMINATED AND FLICKERED. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ANTI-LOCK BRAKE SYSTEM FAILED. THE BRAKES, PADS, AND ROTORS WERE REPLACED. IN ADDITION, BOTH FRONT TIRES WERE REPLACED, BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

LOUD BUFFETING WIND NOISE AND VIBRATION WHEN ANY REAR WINDOW IS PARTIALLY LOWERED OR OPEN. WILL DIMINISH OR GO AWAY IF EITHER FRONT WINDOW IS OPEN PARTIALLY OR ALL THE WAY. VIBRATING DRONING NOISE IS SO LOUD YOU CAN HEAR NOTHING ELSE. NOISE INCREASES WITH SPEED STARTING AT ABOUT 20 MPH AND UP. DESIGN FLAW OR IS A REPAIR AVAILABLE? DEFINITELY A SAFETY ISSUE IN MY OPINION. NATURE OF THE VEHICLE? HOPE NOT.

TL* THE CONTACT OWNS A 2015 TOYOTA RAV4. WHEN THE IGNITION KEY WAS INSERTED INTO THE IGNITION, AN ABNORMAL NOISE EMITTED FROM THE VEHICLE AND IT FAILED TO START. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75.