2018 Toyota RAV4 Complaint Log

TL* THE CONTACT OWNED A 2018 TOYOTA RAV4. THE CONTACT STATED AFTER PARKING AND RETURNING TO THE VEHICLE IN THEIR GARAGE, SMOKE WAS SEEN COMING FROM THE VEHICLE. THE CONTACT QUICKLY ENTERED THE VEHICLE AND REVERSED THE VEHICLE OUT OF THE GARAGE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DESTROYED BY THE FIRE. THE CONTACT CALLED FRANK FLETCHER TOYOTA (2209 S RANGELINE RD, JOPLIN, MO 64804 (417) 622-5447) AND WAS INFORMED THAT SINCE THE VEHICLE WAS MOVED THEY COULD OFFER NO ASSISTANCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000. THE VIN WAS NOT AVAILABLE.

CRACK IN WINDSHIELD THAT EXPANDED TO COVER THE ENTIRE CENTER OF THE WINDSHIELD IN A LARGE CIRCULAR SHAPE. THE CAR HAD BEEN STATIONARY FOR A FEW HOURS WITH THE FIRST CRACK WAS NOTICED - UPON RETURNING TO THE VEHICLE, THE NEXT DAY THE SMALL CRACK WENT TO A CRACK OVER 6" IN SIZE, WITHIN A FEW DAYS, THE CRACK WAS CIRCULAR AT COVERED THE ENTIRE MIDDLE SECTION OF THE VEHICLE.

THIS CAR STARTED A FIRE ON THE ROAD WHILE IT WAS IN MOTION, AND AFTER I DROVE IT OVER A MILE ON A CITY STREET ON APRIL 22ND, 2019. I STOPPED THE CAR AND TURNED OFF THE CAR AFTER I SAW SMOKE CAME OUT OF THE HOOD IN FRONT OF DRIVER SIDE WINDSHIELD. I LEFT THE CAR IMMEDIATELY TO CALL FOR HELP. LESS THAN A MINUTE, AFTER I LEFT THE CAR, THE FIRE STARTED, THE FLAMES WENT UP TO 10 FEET HIGH IN A SHORT 2 MINUTES, IN LESS THAN 10 MINUTES, BEFORE THE FIREMEN PUT FIRE OFF, THE CAR WAS BURNED TO THE FRAME WITH NOTHING LEFT INSIDE. THE CAR WAS DRIVEN A LITTLE OVER 6000 MILES AT THE TIME. TOYOTA HAS NOT COVERED ANY OF MY LOSS AND TAKEN THE RESPONSIBILITY.

MY 2018 TOYOTA RAV4 HAS STALLED 5 TIMES WHILE DRIVING ON CITY STREETS IN MOVING TRAFFIC, FIRST TIME IN FEB 2019 WHILE DRIVING HOME FROM WORK, IN APRIL THREE TIMES WHILE DRIVING TO WORK AND ONE TIME WHILE DRIVING HOME FROM WORK(RUSH HOUR). ALL DOCUMENTED WITH TOYOTA. OCCURS WHEN I TAKE MY FOOT OFF THE GAS WHILE DRIVING, AND DIFFICULTY RESTARTING AFTER IT STALLS WITH LOSS OF POWER AND SPUTTERING. 'CHARGING SYSTEM MALFUNCTION' WARNING MSG APPEARED ON DASHBOARD(I TOOK PHOTO AND EMAILED TO TOYOTA). I FOLLOWED INSTRUCTIONS IN 2018 TOYOTAL RAV4 OWNER'S MANUAL "STOP THE CAR IMMEDIATELY...CONTINUING TO DRIVE THE VEHICLE MAY BE DANGEROUS". HAD CAR TOWED TO TOYOTA IMMEDIATELY. 3 TROUBLE CODES WERE RECORDED P1603(ENGINE STALL), P1604 STARTABILITY MALFUNCTION, AND P1605(ROUGH IDLING), HOWEVER THEY WERE UNABLE TO DETERMINE ROOT CAUSE OF STALLING AND REFUSED TO KEEP MY CAR TO DO FURTHER ANALYSIS DESPITE THE FACT THAT I TOLD THEM I DID NOT FEEL SAFE DRIVING VEHICLE, AND MY CAR IS STILL UNDER COMPREHENSIVE WARRANTY COVERAGE. I CONTACTED CORPORATE, AND THEY RESTATED DEALER CONCLUSIONS AND WOULD NOT ALLOW ME TO SPEAK TO A FIELD TECH SPECIALIST. I THEN EMAILED AND WROTE A LETTER TO VP SALES OF TOYOTA, ANDREW GILLELAND. REP FROM EXECUTIVE OFFICE CALLED ME. I ASKED FOR TOYOTA TO PROVIDE ME WITH EITHER TRANSPORTATION ASSISTANCE AND A NO COST-TO-ME EXTENDED COMPREHENSIVE WARRANTY UNTIL THE UNDERLYING CAUSE IS DETERMINED AND WITHOUT FURTHER STALLING INCIDENCES, OR A REPLACEMENT VEHICLE. HE REFUSED, DESPITE ALL THE SIGNIFICANT POTENTIALLY DANGEROUS SAFETY ISSUES IN A VEHICLE WITH LESS THAN 9,200 MILES. TOYOTA DOES NOT APPEAR TO BE CONCERNED WITH RELIABILITY, PEACE OF MIND, AND MOST OF ALL SAFETY. I HAVE A CASE # WITH TOYOTA. I RECENTLY DISCOVERED THERE ARE SEVERAL OTHER REPORTS ON THIS SITE WITH SAME STALLING ISSUES AS MY CAR.

MY 2018 TOYOTA RAV4 HAS STALLED 5 TIMES WHILE DRIVING ON CITY STREETS IN MOVING TRAFFIC, FIRST TIME IN FEB 2019 WHILE DRIVING HOME FROM WORK, IN APRIL THREE TIMES WHILE DRIVING TO WORK AND ONE TIME WHILE DRIVING HOME FROM WORK(RUSH HOUR). ALL DOCUMENTED WITH TOYOTA. OCCURS WHEN I TAKE MY FOOT OFF THE GAS WHILE DRIVING, AND DIFFICULTY RESTARTING AFTER IT STALLS WITH LOSS OF POWER AND SPUTTERING. 'CHARGING SYSTEM MALFUNCTION' WARNING MSG APPEARED ON DASHBOARD(I TOOK PHOTO AND EMAILED TO TOYOTA). I FOLLOWED INSTRUCTIONS IN 2018 TOYOTAL RAV4 OWNER'S MANUAL "STOP THE CAR IMMEDIATELY...CONTINUING TO DRIVE THE VEHICLE MAY BE DANGEROUS". HAD CAR TOWED TO TOYOTA IMMEDIATELY. 3 TROUBLE CODES WERE RECORDED P1603(ENGINE STALL), P1604 STARTABILITY MALFUNCTION, AND P1605(ROUGH IDLING), HOWEVER THEY WERE UNABLE TO DETERMINE ROOT CAUSE OF STALLING AND REFUSED TO KEEP MY CAR TO DO FURTHER ANALYSIS DESPITE THE FACT THAT I TOLD THEM I DID NOT FEEL SAFE DRIVING VEHICLE, AND MY CAR IS STILL UNDER COMPREHENSIVE WARRANTY COVERAGE. I CONTACTED CORPORATE, AND THEY RESTATED DEALER CONCLUSIONS AND WOULD NOT ALLOW ME TO SPEAK TO A FIELD TECH SPECIALIST. I THEN EMAILED AND WROTE A LETTER TO VP SALES OF TOYOTA, ANDREW GILLELAND. REP FROM EXECUTIVE OFFICE CALLED ME. I ASKED FOR TOYOTA TO PROVIDE ME WITH EITHER TRANSPORTATION ASSISTANCE AND A NO COST-TO-ME EXTENDED COMPREHENSIVE WARRANTY UNTIL THE UNDERLYING CAUSE IS DETERMINED AND WITHOUT FURTHER STALLING INCIDENCES, OR A REPLACEMENT VEHICLE. HE REFUSED, DESPITE ALL THE SIGNIFICANT POTENTIALLY DANGEROUS SAFETY ISSUES IN A VEHICLE WITH LESS THAN 9,200 MILES. TOYOTA DOES NOT APPEAR TO BE CONCERNED WITH RELIABILITY, PEACE OF MIND, AND MOST OF ALL SAFETY. I HAVE A CASE # WITH TOYOTA. I RECENTLY DISCOVERED THERE ARE SEVERAL OTHER REPORTS ON THIS SITE WITH SAME STALLING ISSUES AS MY CAR.

MY 2018 TOYOTA RAV4 HAS STALLED 5 TIMES WHILE DRIVING ON CITY STREETS IN MOVING TRAFFIC, FIRST TIME IN FEB 2019 WHILE DRIVING HOME FROM WORK, IN APRIL THREE TIMES WHILE DRIVING TO WORK AND ONE TIME WHILE DRIVING HOME FROM WORK(RUSH HOUR). ALL DOCUMENTED WITH TOYOTA. OCCURS WHEN I TAKE MY FOOT OFF THE GAS WHILE DRIVING, AND DIFFICULTY RESTARTING AFTER IT STALLS WITH LOSS OF POWER AND SPUTTERING. 'CHARGING SYSTEM MALFUNCTION' WARNING MSG APPEARED ON DASHBOARD(I TOOK PHOTO AND EMAILED TO TOYOTA). I FOLLOWED INSTRUCTIONS IN 2018 TOYOTAL RAV4 OWNER'S MANUAL "STOP THE CAR IMMEDIATELY...CONTINUING TO DRIVE THE VEHICLE MAY BE DANGEROUS". HAD CAR TOWED TO TOYOTA IMMEDIATELY. 3 TROUBLE CODES WERE RECORDED P1603(ENGINE STALL), P1604 STARTABILITY MALFUNCTION, AND P1605(ROUGH IDLING), HOWEVER THEY WERE UNABLE TO DETERMINE ROOT CAUSE OF STALLING AND REFUSED TO KEEP MY CAR TO DO FURTHER ANALYSIS DESPITE THE FACT THAT I TOLD THEM I DID NOT FEEL SAFE DRIVING VEHICLE, AND MY CAR IS STILL UNDER COMPREHENSIVE WARRANTY COVERAGE. I CONTACTED CORPORATE, AND THEY RESTATED DEALER CONCLUSIONS AND WOULD NOT ALLOW ME TO SPEAK TO A FIELD TECH SPECIALIST. I THEN EMAILED AND WROTE A LETTER TO VP SALES OF TOYOTA, ANDREW GILLELAND. REP FROM EXECUTIVE OFFICE CALLED ME. I ASKED FOR TOYOTA TO PROVIDE ME WITH EITHER TRANSPORTATION ASSISTANCE AND A NO COST-TO-ME EXTENDED COMPREHENSIVE WARRANTY UNTIL THE UNDERLYING CAUSE IS DETERMINED AND WITHOUT FURTHER STALLING INCIDENCES, OR A REPLACEMENT VEHICLE. HE REFUSED, DESPITE ALL THE SIGNIFICANT POTENTIALLY DANGEROUS SAFETY ISSUES IN A VEHICLE WITH LESS THAN 9,200 MILES. TOYOTA DOES NOT APPEAR TO BE CONCERNED WITH RELIABILITY, PEACE OF MIND, AND MOST OF ALL SAFETY. I HAVE A CASE # WITH TOYOTA. I RECENTLY DISCOVERED THERE ARE SEVERAL OTHER REPORTS ON THIS SITE WITH SAME STALLING ISSUES AS MY CAR.

MY 2018 TOYOTA RAV4 HAS STALLED 5 TIMES WHILE DRIVING ON CITY STREETS IN MOVING TRAFFIC, FIRST TIME IN FEB 2019 WHILE DRIVING HOME FROM WORK, IN APRIL THREE TIMES WHILE DRIVING TO WORK AND ONE TIME WHILE DRIVING HOME FROM WORK(RUSH HOUR). ALL DOCUMENTED WITH TOYOTA. OCCURS WHEN I TAKE MY FOOT OFF THE GAS WHILE DRIVING, AND DIFFICULTY RESTARTING AFTER IT STALLS WITH LOSS OF POWER AND SPUTTERING. 'CHARGING SYSTEM MALFUNCTION' WARNING MSG APPEARED ON DASHBOARD(I TOOK PHOTO AND EMAILED TO TOYOTA). I FOLLOWED INSTRUCTIONS IN 2018 TOYOTAL RAV4 OWNER'S MANUAL "STOP THE CAR IMMEDIATELY...CONTINUING TO DRIVE THE VEHICLE MAY BE DANGEROUS". HAD CAR TOWED TO TOYOTA IMMEDIATELY. 3 TROUBLE CODES WERE RECORDED P1603(ENGINE STALL), P1604 STARTABILITY MALFUNCTION, AND P1605(ROUGH IDLING), HOWEVER THEY WERE UNABLE TO DETERMINE ROOT CAUSE OF STALLING AND REFUSED TO KEEP MY CAR TO DO FURTHER ANALYSIS DESPITE THE FACT THAT I TOLD THEM I DID NOT FEEL SAFE DRIVING VEHICLE, AND MY CAR IS STILL UNDER COMPREHENSIVE WARRANTY COVERAGE. I CONTACTED CORPORATE, AND THEY RESTATED DEALER CONCLUSIONS AND WOULD NOT ALLOW ME TO SPEAK TO A FIELD TECH SPECIALIST. I THEN EMAILED AND WROTE A LETTER TO VP SALES OF TOYOTA, ANDREW GILLELAND. REP FROM EXECUTIVE OFFICE CALLED ME. I ASKED FOR TOYOTA TO PROVIDE ME WITH EITHER TRANSPORTATION ASSISTANCE AND A NO COST-TO-ME EXTENDED COMPREHENSIVE WARRANTY UNTIL THE UNDERLYING CAUSE IS DETERMINED AND WITHOUT FURTHER STALLING INCIDENCES, OR A REPLACEMENT VEHICLE. HE REFUSED, DESPITE ALL THE SIGNIFICANT POTENTIALLY DANGEROUS SAFETY ISSUES IN A VEHICLE WITH LESS THAN 9,200 MILES. TOYOTA DOES NOT APPEAR TO BE CONCERNED WITH RELIABILITY, PEACE OF MIND, AND MOST OF ALL SAFETY. I HAVE A CASE # WITH TOYOTA. I RECENTLY DISCOVERED THERE ARE SEVERAL OTHER REPORTS ON THIS SITE WITH SAME STALLING ISSUES AS MY CAR.

SINCE I GOT MY RAV 4 2018 I'VE HAD ISSUES WITH THE BRAKES. BOTH MY BROTHER AND MOTHER DRIVE THE CAR AND EXPRESS THE SAME ISSUE. I'VE BROUGHT IT TO TOYOTA NUMEROUS TIMES ONLY TO BE TOLD THEY CANNOT REPLICATE THE ISSUE AND THAT THE BRAKES ARE WORKING FINE. WHEN I'M PUSHING THE BRAKES DOWN THEY FEEL LIKE THEY'RE GOING TO THE FLOOR. THERE IS A TERRIBLE SCREECHING SOUND HEARD AS WELL. I WAS IN AN ACCIDENT A FEW MONTHS AGO DUE TO THE BRAKES. I CALLED TOYOTA AND EXPRESSED MY CONCERNS AND THEY SENT AN INDEPENDENT INSPECTOR TO CHECK THE BRAKES. I RECEIVED AN EMAIL THAT STATED, "WE DO NOT BELIEVE THE VEHICLE SUFFERS FROM A DEFECT IN MATERIALS OR WORKMANSHIP THAT SUBSTANTIALLY IMPAIRS ITS USE, VALUE OR SAFETY". I'M UNSURE WHAT TO DO AT THIS POINT AS I'VE EXHAUSTED MY OPTIONS. I MAINTAIN EXCESSIVE DISTANCE FROM OTHER CARS BECAUSE I KNOW I HAVE TO START BRAKING WAY AHEAD OF TIME. ITS A MAJOR SAFETY HAZARD THAT NEEDS TO BE ADDRESSED. CASE NUMBER: 2007132091

I HAVE A NEW XLE AND THE HEADLIGHTS ARE DANGEROUS. THESE ARE PROJECTOR HEADLIGHTS THAT CAST A VERY FOCUSED BEAM FORWARD. IT IS FRIGTENING WHEN YOU DRIVE IN SOME ROADS WITHOUT A LOT OF AMBIENT LIGHT. WITH THE LOW BEAMS ON, IT IS LIKE SOMEONE PAINTED THE TOP HALF OF MY WINDSHIELD BLACK. THERE IS LITTLE PERIPHERAL ILLUMINATION, SO I CAN SEE WHAT IS DIRECTLY IN FRONT OF ME, AND NOTHING ELSE. WHERE THE ROAD INCLINES DOWN, THE ILLUMINATION CUTS OUT JUST A FEW FEET OFF THE GROUND, BELOW THE LEVEL OF THINGS LIKE STOP SIGNS. THERE IS ABSOLUTELY NO PERIPHERAL ILLUMINATION RIGHT AT THE FRONT OF THE CAR, SO WHEN I TURN, I CAN'T SEE WHAT I'M TURNING INTO UNTIL IT'S DIRECTLY IN FRONT OF MY CAR, LIKE PEDESTRIANS. TO MAKE MATTERS WORSE, THE DEALERSHIP TOLD ME NOT TO USE LED BULBS, BECAUSE IT COULD CAUSE ELECTRICAL ISSUES WITH THE CAR.

OUR 2018 RAV4 WINDSHIELD SPONTANEOUSLY CRACKED STARTING AT THE POINT WHERE THE WINDSHIELD CAMERA IS MOUNTED ON THE FRONT WITH REAR VIEW MIRROR ATTACHED. WE DO NOT RECALL THAT ANYTHING HIT THE WINDSHIELD, AND THE CRACK APPEARED ON THE CAR OVERNIGHT WHILE PARKED IN OUR DRIVEWAY. THE CRACK STARTS AT THE TOP OF THE WINDSHIELD WHERE THE SAFETY SENSE 2.0 CAMERA IS MOUNTED, AND EXTENDS DOWN ALMOST HALFWAY TO THE BOTTOM, AND THEN MAKES A 90 DEGREE TURN TOWARD THE DRIVER'S SIDE DOOR, EXTENDS FOR ABOUT 1 1/2 FT., AND THEN MAKES ANOTHER 90 DEGREE TURN DOWN TOWARD THE WINDSHIELD WIPER FOR APPROXIMATELY 3". THE PHOTO DOES NOT SHOW HOW LONG THE CRACK IS, BUT MOSTLY WHERE IT BEGINS. WE HAVE ADDED RED LINES TO SHOW THE FIRST 90 DEGREE TURN, AND DOTTED LINE TO SHOW THE EXTENDED CRACK THAT IS NOT VISIBLE, AND THE 2ND 90 DEGREE TURN. WE BELIEVE THAT THE WINDSHIELD DESIGN AND CONSTRUCTION IS FAULTY, AND WE UNDERSTAND THAT THE PRIUS MODEL IS ALREADY IN LEGAL TALKS WITH TOYOTA OVER THE SAME PROBLEM. THIS SHOULD BE A RECALL BY TOYOTA, ALTHOUGH OUR TOYOTA DEALERSHIP IS NOT TAKING RESPONSIBILITY FOR THIS SPONTANEOUS CRACKED WINDSHIELD WHICH WE DID NOT CAUSE. THE DEALERSHIP QUOTED A PRICE TO US FOR THEM TO REPLACE IT FOR JUST UNDER $1,600. WE FEEL THAT THIS IS WRONG AND UNFAIR.

TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. THE CONTACT STATED THAT THE HIGH BEAM HEADLIGHTS WERE FAULTY AND WOULD NOT OPERATE WHEN ACTIVATED. THE CONTACT DROVE THE VEHICLE TO DON JOSEPH TOYOTA (1111 W MAIN ST, KENT, OH 44240, (330) 673-2200), BUT THE FAILURE COULD NOT BE DUPLICATED AND NO FAILURE CODES WERE FOUND. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED FOUR TIMES WITHIN SIX MONTHS FOR THE SAME FAILURE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE REGIONAL TEAM WAS RESPONSIBLE FOR HANDLING THE SITUATION. THE FAILURE MILEAGE WAS 10,000. *TR

I WAS DRIVING TO WORK AROUND 740AM ON 287 SOUTH JUST PAST RT 24. DASHBOARD HAS "4WD" WARNING AND SMOKE COMING OUT FROM HOOD. I QUICKLY MOVED TO THE SHOULDER AND FIRE BROKE OUT BEFORE CAR CAME TO FULL STOP, ALL WITHIN ONE MINUTE. I BARELY ESCAPE THE CAR AND CALLED POLICE AND FIRE DEPT. THEY CAME AND PUT OFF THE FIRE. THERE ARE TWO EXPLOSIONS BEFORE THE FIRE WAS PUT OFF.

TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 65 MPH IN SNOW AND ICY CONDITIONS, THE WARNING MESSAGES SUDDENLY DISPLAYED INDICATING THAT THE BRAKES AND SAFETY FEATURES WERE NOT AVAILABLE, AND INSTRUCTED THE DRIVER NOT TO DRIVE THE VEHICLE. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL OPERATION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. LOVE TOYOTA (215 E. FAIRMOUNT AVE, LAKEWOOD, NY) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,000. *BF CONSUMER LET THE CAR SIT FOR 15", CLEARED THE ICE OFF. THE TECHNICIAN STATED FEATURE WERE SATELLITE ENABLED AND PROBABLY THE ICE INTERSECTED WITH THE SIGNALS.*JB

THE WINDSHIELD CRACKED ON THE PASSENGER'S SIDE. NO POINT OF IMPACT (AS IF IT WAS STRUCK BY A ROCK). THINKING IT MAY HAVE TO DO WITH THE WEATHER.

TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHILE DRIVING 20 MPH OR LESS, THE VEHICLE HAS STALLED WHEN THE ACCELERATOR PEDAL WAS RELEASED IN MOVING TRAFFIC 5 TIMES. THE FAILURE OCCURRED FOUR TIMES IN APRIL, 3 TIMES WHILE DRIVING TO WORK. THE CONTACT TOOK THE VEHICLE TO TOYOTA ESCONDIDO (231 E LINCOLN PKWY, ESCONDIDO, CA 92026, (760) 300-1112) TO BE DIAGNOSED AND THREE ABNORMAL CODES APPEARED, WHICH INDICATED ROUGH IDLING AND FAILURE WITH THE VEHICLE STARTING. THE MANUFACTURING WAS CONTACTED AND COULD NOT LOCATE A FAILURE. THE CONTACT WROTE TO THE DEALER'S OWNER AND REQUESTED THAT THEY EXTEND THE WARRANTY; HOWEVER, THE REQUEST WAS DENIED. THE MANUFACTURER PROMISED TO CALL THE CONTACT BACK, BUT DID NOT CALL. THE FAILURE MILEAGE WAS 8,652. *BF CONSUMER STATED TOYTOA WAS UNABLE TO ESTABLISH A ROOT CAUSE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

THE LANE DEPARTURE WARNING BUZZER'S WARNING CANNOT BE HEARD ON THE ROAD WITH THE RADIO ON LOW VOLUME OR WITH A RADIO OFF BUT DRIVING ABOVE 75MPH DUE TO THE ROAD NOISE. MULTIPLE COMPLAINTS TO DIFFERENT DEALERS RESULTED IN COMMENTS THAT THE BUZZER WORKS AS DESIGNED. CALLS TO TOYOTA'S "BRAND ENGAGEMENT ADVOCATE" RESULTED IN ADVICE TO GO TO A DEALER. THEY HAVE NO AUTHORITY TO INSTRUCT THE DEALER TO REPLACE THE BUZZER. I UNDERSTAND THAT LDW IS MANDATORY FOR 5 STARS SAFETY RATING, BUT I CANNOT FIND THE SPECIFICATION FOR THIS SAFETY FEATURE.

WHILE DRIVING THE CAR JUST SHUT DOWN AND THE CODE READ CHARGING SYSTEM MALFUNCTION, WE HAD IT TOWED TO THE DEALERSHIP AND THEY ERASED THE CODES BUT THEY ACKNOWLEDGED THEY EXISTED HOWEVER THEY SAID THERE IS NOTHING WRONG AND WANT US TO CONTINUE DRIVING THIS VEHICLE WITH NO ASSURANCE IT WILL NOT HAPPEN AGAIN

AUTO LIGHT FEATURE DOES NOT WORK PROPERLY: ON MANY OCCASIONS (ABOUT 2-3 TIMES PER WEEK), WHILE CAR IS IN MOTION EARLY IN THE MORNING AND AT NIGHT, WITH THE HEADLIGHTS IN THE "AUTO" MODE AND THE AUTOMATIC HIGH BEAM FEATURE ENABLED. WHEN STARTING THE CAR, THE AUTO LIGHT FUNCTION SEEMS TO BE DELAYED. IT DOES NOT WORK INITIALLY BUT STARTS WORKING AFTER THE CAR IS IN MOTION FOR SEVERAL MINUTES. THE AUTO LIGHT FEATURE IS NOT STAYING ON AFTER CAR IS IN MOTION AT NIGHT, LIGHTS TURN OFF BY THEMSELVES FOR A FEW SECONDS CAUSING ME TO DRIVE WITHOUT LIGHTS BEFORE THEY TURN THEMSELVES BACK ON. LUCKILY I WAS DRIVING SLOWLY, OTHERWISE IT COULD HAVE CAUSED A SERIOUS ACCIDENT. I TOOK THE CAR TO THE DEALER A FEW TIMES TO FIX THE ISSUE BUT THEY COULDN'T FIGURE OUT THE CAUSE OF THE PROBLEM. NO SOLUTION. THEY SUGGUESTED THAT I MANUALLY OPERATE THE LIGHTS. I DO NOT THINK THAT I OR ANY OTHER CAR OWNERS SHOULD PAY MONEY FOR A BRAND NEW CAR THAT OFFERS CONVENIENCE FEATURES THAT DO NOT WORK. I WAS TOLD THAT THERE IS A MECHANIC AT THIS PARTICULAR DEALERSHIP THAT OWNS THE SAME CAR MODEL AND IS HAVING THE SAME ISSUE WITH HIS CAR. THIS ISSUE IS NEW AND TO MY KNOWLEDGE, THERE IS NOT A TECHNICAL SERVICE BULLETIN. ALSO, THERE ARE TIMES THAT I SMELL GAS IN THE CAR WHILE THE CAR IS IN MOTION. THE DEALER COULDN'T FIND ANY GAS LEAKS WHEN CHECKED.

IF YOU DRIFT AWAY FROM ANOTHER VEHICLE OR OBSTACLE (PEDESTRIAN, BICYCLE, ETC) THAT IS ALSO DRIFTING INTO YOUR LANE, THE LDA SYSTEM (LANE DEPARTURE ASSIST, WHICH IS TOUTED AS A SAFETY FEATURE) WILL PULL YOU BACK TOWARDS THE OBSTACLE YOU ARE TRYING TO AVOID. CLEARLY THIS IS A SAFETY HAZARD AND SHOULD BE REMOVED AS A "FEATURE" FROM THE VEHICLE. TOYOTA SHOULD ALSO STOP CALLING THIS A SAFETY FEATURE. SECONDLY, THE RADAR ASSISTED CRUISE CONTROL WILL START BRAKING IF IT SEES THE VEHICLE IN FRONT IS SLOWING DOWN. HOWEVER, IF THE SYSTEM THEN THINKS AN ACCIDENT IS IMMINENT, THE CRASH WARNING SHOWS UP AND THE CRUISE CONTROLLED BRAKING IS THEN DISABLED CAUSING THE VEHICLE TO STOP THE BRAKING PROCESS, AND THEREBY CAUSING A SAFETY HAZARD SINCE THE CAR WILL NOW COAST INTO THE OBSTACLE. AGAIN, THIS IS A SURPRISING AND TERRIBLE IMPLEMENTATION OF THIS SYSTEM THAT SHOULD BE REMOVED OR FIXED.

THE LINE DEPARTURE ALERT / STEERING ASSIST BUZZER IS NOT WORKING OR NOT LOUD ENOUGH TO BE HEARD. OCCASIONALLY WHEN DRIVING FOR HOURS ON FREEWAYS I MAY GET DROWSY, SO I BOUGHT THE NEW RAV4 AND SPECIFICALLY CHOSE A MODEL WITH LDA/SA HOPING THAT IT ASSISTS ME. AFTER DRIVING OVER 1000 MILES BETWEEN THE CITIES, I AM COMPLETELY DISAPPOINTED WITH THIS FEATURE. IT SUPPOSED TO ALERT ME WHEN THE CAR DRIVES OVER THE LINES WITH A BUZZER AND GENTLE NUDGE TO THE STEERING WHEEL. I CANNOT HEAR THE BUZZER AND FEEL ANY ACTION ON THE STEERING WHEEL. I WENT TO THE CULVER CITY TOYOTA DEALER TWO TIMES IN ATTEMPTING TO HAVE THIS PROBLEM FIXED. BOTH TIMES I HAVE BEEN TOLD THAT THE SYSTEM WORKS AS DESIGNED. DURING A TEST DRIVE WITH THE MASTER TECHNICIAN, WITH RADIO OFF, AT SPEED LESS 50MPH, SO WITH THE MINIMAL ROAD NOISE, I COULD NOT HEAR THE BUZZER. I DO CLEARLY HEAR THE BUZZER OF THE PARKING SONAR OR PRE-COLLISION WARNING. SO THIS IS AT BEST USELESS FEATURE, AT WORST IT IS A DISTRACTION WHEN TRYING TO MAKE IT WORK AT A HIGHWAY.

VEHICLE WAS IN A PARKING SPACE; FOOT ON BRAKE. WENT TO SHIFT THE VEHICLE INTO PARK AND IT ACCELERATED INTO THE GLASS / BUILDING I WAS PARKED IN FRONT OF. AIR BAGS DID NOT DEPLOY.

TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD AN ABNORMALLY LOUD NOISE COMING FROM THE AREA OF THE MOON ROOF. SUDDENLY, THE MOON ROOF EXPLODED AND GLASS FELL ONTO THE DRIVER. THERE WERE NO INJURIES. THE VEHICLE WAS CAUTIOUSLY DRIVEN TO PRECISION TOYOTA OF TUCSON (700 W WETMORE RD, TUCSON, AZ 85705, (520) 795-5565) WHERE IT WAS DIAGNOSED THAT THE MOON ROOF NEEDED TO BE REPLACED. THE CONTACT WAS NOT PROVIDED A LOANER VEHICLE OPTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

REPEATEDLY, WHILE IN MOTION, WITH THE HEADLIGHTS IN THE "AUTO" MODE, AND THE "AUTOMATIC HIGH BEAM FEATURE ENABLED (WHICH SWITCHES THE HEADLIGHTS FROM HIGH BEAM TO LOW BEAM AUTOMATICALLY BASED ON THE PRESENCE OF ONCOMING HEADLIGHTS/TAIL LIGHTS AHEAD/AMBIENT LIGHT LEVELS) THE AUTO HIGHBEAM FEATURE WILL DISABLE ITSELF, GENERALLY TIED TO THE PASSING OF A CAR WITH BRIGHT LIGHTS. WHEN THIS FEATURE DISABLES ITSELF IT PREVENTS ALL USE OF HIGHBEAMS. THE ONLY WAY TO GET HIGHBEAMS WHILE THE FEATURE IS "DISABLED" (EVEN IN COMPLETE DARKNESS) IS TO "ROTATE" THE STALK CONTROL AWAY FROM "AUTO HEADLIGHT" TO "MANUAL HEADLIGHT". THE FEATURE EVENTUALLY RE-ENABLES ITSELF, BUT USUALLY TAKES A NUMBER OF MINUTES, LEAVING ME WITHOUT THE SAFETY OF HIGHBEAMS FOR THAT PERIOD, UNLESS I GO THROUGH THE CUMBERSOME ACT OF TURNING HEADLAMPS TO "MANUAL". THIS IS PARTICULARLY DANGEROUS DURING MY COMMUTE WHERE I DRIVE A NUMBER OF MILES ON UNLIT STATE ROADS. I RELY ON HIGHBEAMS TO ALERT ME TO THE PRESENCE OF DEER AND OTHER ANIMALS CROSSING THE ROAD WHICH OCCURS ROUTINELY. NOT HAVING HIGHBEAMS FOR A NUMBER OF MILES EXPOSES ME TO THE RISK OF NOT SEEING THESE HAZARDS IN TIME TO REACT PROPERLY. IN ADDITION, HAVING TO DIVERT MY ATTENTION TO WHETHER THIS FEATURE HAS DISABLED ITSELF AND TAKING MANUAL ACTION TO CIRCUMVENT THE ISSUE IS A DISTRACTION WHILE MY FOCUS SHOULD BE ON POSSIBLE HAZARDS. I HAVE REPORTED THE ISSUE TO TOYOTA. CASE NUMBER [XXX] HAS BEEN ASSIGNED. A TOYOTA CASE MANAGER CONTACTED ME AND STATED THAT SHE EXPERIENCES THE VERY SAME ISSUE WITH HER 2018 RAV4 BUT THERE ARE NO FIXES IDENTIFIED BY TOYOTA FOR THE ISSUE, SO THEREFORE THERE IS NOTHING SHE OR THE DEALER CAN DO. I STRONGLY FEEL THIS IS A SAFETY ISSUE IN THAT THERE IS A RISK THAT AN ACCIDENT WILL OCCUR, POSSIBLY THE STRIKING OF A PEDESTRIAN, DUE TO POOR VISIBILITY OR DISTRACTION TRYING TO OVERRIDE THE FEATURE WHILE DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

THE AUTO HIGH BEAM FEATURE HAS BEEN CHOOSING TO DISENGAGE AND TURN ITSELF OFF AT RANDOM. THERE ARE ALSO TIMES THAT AT NIGHT, UPON START-UP, THE AUTO HIGH BEAM SYSTEM WILL REFUSE TO ENGAGE (LIGHT SWITCH TURNED TO AUTO AND STALK PUSHED FORWARD, DRIVING OVER 25 MPH).

THE KEYLESS IS NOT FRIENDLY FOR THE DEAF. NEED TO SOMETHING FOR THE RIGHT AND SAFE. THANK YOU.

DRIVING MY 2018 TOYOTA RAV4 ON THE HIGHWAY WHEN THE SUNROOF GLASS EXPLODED. NO OTHER VEHICLES WERE ON THE HIGHWAY AT THE TIME AND NO ROCK OR OTHER OBJECT WAS INVOLVED IN CAUSING THE EXPLOSION.

OUR CAR IS BRAND NEW. HOWEVER WE EXPERIENCED THAT BOTH FRONT DRIVER AND FRONT PASSENGER SEATS HAVE TERRIBLE BACK SUPPORT. MY WIFE AND I BOTH SUFFER BACK PAINS AFTER SEATING FOR MORE THAN 10 MINUTES IN THE FRONT SEAT.

AFTER PURCHASING OUR BRAND-NEW 2018 RAV4 FROM AUTHORIZED TOYOTA DEALER, WE WERE HEADING BACK HOME. ON OUR WAY, WE NOTICED BURNING SMELL FOLLOWED BY BLACK SMOKE FILLED FRONT SIDE OF THE CABIN. I QUICKLY MOVED MY CAR TO THE RIGHT SIDE PARKING LOT. WHILE CHANGING THE LANE I COULD NOT EVEN SEE THE RIGHT MIRROR BECAUSE OF THE BLACK SMOKE IN THE CABIN. AS SOON AS I PARKED THE CAR AND WE GOT OFF THE CAR, WITHIN A FEW SECONDS FLAMES FROM THE HOODS WERE NOTICED I CALLED EMERGENCY SERVICE (911) AND TO OUR DISBELIEF TO WATCH OUR NEW CAR BURNING IN FRONT OF US. IT WAS ONLY 15 MINS DRIVE FROM DEALER WHEN WE THE INCIDENT HAPPENED. IT TOOK ONLY 10 MINS TO SEE MY CAR WAS DESTROYED BY FLAMES. I COULD NOT GET ANYTHING OUT FROM FRONT OR BACK SEATS

I PURCHASED MY RAV4 BRAND NEW MID/LATE YEAR 2018. IN DECEMBER AT APP. 10000 MILES I STARTED HAVING ISSUES WITH THE GEARS. SHIFTING FROM PARK TO ANY GEAR I WOULD HEAR A LOUD BANGING TYPE NOISE AND THE ENTIRE CAR WOULD JERK. ALONG WITH THAT ISSUES I HAVE NOTICED A DELAYED ACCELERATION AT GREEN LIGHTS SOMETIMES TO THE POINT WHERE I GET A TRACTION CONTROL LIGHT ONCE IT HAS KICKED IN OR EVEN JERKING WHILE FINDING THE CORRECT GEAR TO BE IN. ONCE I HAVE ACCELERATED AND LET OFF THE GAS, AND THEN RETURNED TO THE ACCELERATION PEDAL AFTER BRAKING OR JUST MOMENTARILY RESTING MY ANKLE WITH THE CAR AT SPEED, THE CAR WILL "FISH FOR GEARS" LIKE IT CANNOT DECIDE WHICH GEAR THE CAR SHOULD BE IN. WHEN GOING DOWNHILL AND LETTING OFF THE GAS IT WILL DOWNSHIFT, CAUSING THE CAR TO JERK. ALL THESE ISSUES HAPPEN OFTEN BUT COMPLETELY AT RANDOM. I HAVE TAKEN IT TO THE DEALER AND BROUGHT IT UP MULTIPLE TIMES DURING OIL CHANGES AND TIRE ROTATION, BUT THEY SAY THAT CANNOT DUPLICATE IT OR THAT IT IS JUST HOW THE CAR WORKS.

TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER'S SIDE SEAT BELT FAILED TO REMAIN LATCHED. ALSO, ON OCCASION, THE DRIVER'S SEAT BELT FAILED TO OPEN AND RELEASE. THE SEAT BELT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER TOYOTA PEORIA (8633 W BELL RD, PEORIA, AZ 85382, (480) 865-3990) TO BE DIAGNOSED, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 7,000.

SINCE I BROUGHT THIS RAV4 WHEN I START DRIVING THE FIRST 5 MINUTES IN THE MORNING AND COLD WEATHER WHEN I STEP ON THE BRAKE IT'S MAKE NOISE AND WHEN I TOOK THE CAR IN FOR 5K,10K,15K AND 20K SERVICE I TOLD THEM ABOUT THE BRAKE AND THERE ANSWER WAS THAT'S NORMAL. FOR ME THIS IS A BRAND NEW CAR. *TR

THERE IS NOT PARTICULAR INCIDENT TO REPORT. THE HEADLIGHT BEAMS ARE TO LOW ON LOW-BEAM USE, WITH A HARD EDGE AT THE TOP SO IT IS IMPOSSIBLE TO SEE FAR DOWN THE ROAD. THE HIGH BEAM SETTING IT TOO HIGH, SO THE LIGHT GOES 30 FEET ABOVE THE ROADWAY, AND DOES NOT ILLUMINATE THE ROAD FURTHER AHEAD. THIS IS A FAULTY DESIGN. I WAS ABLE TO ADJUST THE BULB HOUSING TO LOWER THE HIGH BEAM SO IT ACTUALLY SHOWED MORE ROAD , AND THE PROBLEM OF DEER ON THE ROADWAY IN THE MOUNTAINS. THERE SHOULD BE SEPARATE ADJUSTMENTS FOR HIGH/LOW BEAMS, AND THE LOWER BEAM SHOULD SHOW MORE ROADWAY AHEAD.

TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHEN THE VEHICLE WAS TAKEN TO A CAR WASH, THE CONTACT NOTICED WATER LEAKING ONTO THE FRONT PASSENGER FLOOR. SUN TOYOTA (3001 US-19, HOLIDAY, FL 34691, (727) 310-3070) PERFORMED A TEST ON THE VEHICLE WITH THE SAME HIGH PRESSURE CAR WASH AND WAS ABLE TO DUPLICATE THE FAILURE. THE FAILURE ALSO OCCURRED WITH THREE SIMILAR VEHICLES THAT WERE TESTED. THE MANUFACTURER STATED THAT THE FAILURE WAS NOT DUE TO A DESIGN FLAW, AND ADVISED THE CONTACT TO USE A DIFFERENT CAR WASH UNTIL THEY COULD MAKE A DESIGN CHANGE. THE DEALER KEPT THE VEHICLE FOR 15 DAYS AND PROVIDED A LOANER VEHICLE. THE DEALER DID NOT REQUEST THE LOANER BACK UNTIL THE CONTACT HIRED AN ATTORNEY. THE MANUFACTURER STATED THAT THE DEALER HAD TO INDICATE THAT THERE WAS A DEFECT WITH THE VEHICLE. THE ATTORNEY WAS WAITING TO HEAR FROM THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 400.

THE TOYOTA RAV4 WAS HEADING EAST ON I-10 FREEWAY NEAR SKY HARBOR AIRPORT ARIZONA. A SUDDEN POP SOUND WITH STEERING PROBLEM FOLLOWED... LUCKILY IT WAS 11PM (11/27/2018) AND NO CARS AROUND, AND ABLE TO QUICKLY AND SAFELY DRIVING THE RAV4 TO THE SHOULDER OF FREEWAY. ROADSIDE ASSISTANCE (PRE-PAID PROGRAM) DISPATCHED A TECHNICIAN TO REPLACE DEFECTIVE FRONT PASSENGER-SIDE TIRE WITH SPARE TIRE.

SINCE THE CAR WAS PURCHASED ON 11/25/2018, THE FRONT BRAKES CREAK WHILE ON DRIVE AND THE CAR PULLS TO THE LEFT. I TOOK IT TO THE DEALERSHIP AND THEY SAID NOTHING WAS WRONG WITH THE BRAKES. THEY ASKED THAT I WAIT UNTILL 500 MILES TO LOOK AT THE ALIGNMENT. I TOOK IT IN AGAIN FOR THE BRAKES AND THE SERVICE MANAGER SAT IN THE CAR AND HE HEARD THE BRAKE NOISE. HE RAN IT THROUGH TESTS AND SAID NOTHING WAS FOUND. HE WAS GOING TO WAIT FOR A TOYOTA REPRESENTATIVE TO COME AND THEN THEY WOULD LOOK AT IT BEFORE ANYTHING WAS DONE. IT IS NOW APRIL AND THEY STILL HAVE NOT ADDRESSED THE BRAKE ISSUE. THEY DID ADJUST THE ALIGNMENT DURING THE TIME, BUT IT STILL PULLS TO THE LEFT. AFTER THE ALIGNMENT, THERE WAS A SLIDING GRINDING NOISE ON THE LEFT FRONT BRAKE. THE NOISES OCCUR WHEN YOU COME TO A STOP AND RELEASE THE BRAKES. BOTH ISSUES HAVE BEEN PRESENT SINCE THE CAR WAS PURCHASED HAVE NOT BEEN RESOLVED.

TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHILE DRIVING, THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,055.

BRAND NEW RECENTLY PURCHASED VEHICLE AND THERE IS CONDENSATION IN BOTH HEAD LIGHTS

DASHBOARD LIGHTING IS INADEQUATE!!!! UNABLE TO READ SPEEDOMETER AND OTHER INFO IN BRIGHT AMBIENT DAYLIGHT

THE ENGINE DIES TO IDLE SPEED AND THE CAR STOPS OR SLOWS DOWN. THE DEALERSHIP SAYS THIS IS BECAUSE OF A 4 CYLINDER ENGINE CONNECTED TO A 6 SPEED TRANSMISSION. THERE HAVE BEEN SEVERAL TIMES WHEN I WENT TO ACCELERATE TO GET ON THE EXPRESSWAY AND THE CAR SLOWS DOWN. THE PEOPLE BEHIND START BACKING UP AND ARE MAD. I HAVE TO PULL TO SIDE AND LET THEM BY. MY CHILDREN ARE INSTRUCTED TO SUE TOYOTA IF MY WIFE AND I DIE IN A CAR ACCIDENT. THIS HAS TO BE A COMPUTER GLITCH. ITS VERY DANGEROUS.

WHILE DRIVING ON SATURDAY MORNING 9/29/18, I STOPPED AT A STOP LIGHT AND MY 2018 TOYOTA RAV4 LOST ALL ENGINE POWER WHILE IN TRAFFIC. THE COMPUTER VIDEO SCREEN SHOWED THE MESSAGE "CHARGING SYSTEM FAILURE\MALFUNCTION". I THEN ATTEMPTED TO RESTART THE VEHICLE AND IT DID NOT CRANK OVER, I WAITED A FEW SECONDS, MADE ANOTHER ATTEMPT , THE VEHICLE STARTED. I PULLED OVER AND PARKED THE VEHICLE, LOOKED UP THE ERROR MESSAGE IN THE CAR MANUAL AND IT INSTRUCTED ME THAT IT WAS A SERIOUS PROBLEM AND TO TAKE THE VEHICLE IMMEDIATELY TO THE NEAREST TOYOTA DEALER. I THEN TOOK THE VEHICLE TO MY LOCAL DEALER, THEY RAN A VEHICLE DIAGNOSTIC REPORT, THEY FOUND NO ERROR MESSAGES OR VOLTAGE PROBLEMS WITH THE VEHICLE. THEY OFFERED NO REASON FOR THE LOSS OF VEHICLE POWER. THE SERVICE MANAGER STATED THAT THEY COULD ONLY DIAGNOSE THE VEHICLE SO FAR AND THAT THEY WOULD NEED "CORPORATE" TO SEND SOMEONE OUT TO DO FURTHER DIAGNOSTICS ON THE BLACK BOX. ON 10/1/18, I OPENED A PROBLEM REPORT WITH TOYOTA USA AND WAS GIVEN A CASE#. .

TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHILE DRIVING 75 MPH, THE SUN ROOF EXPLODED WITH A LOUD NOISE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO LOWE TOYOTA OF WARNER ROBINS (LOCATED AT 375 S HOUSTON LAKE RD, WARNER ROBINS, GA 31088, (478) 971-5693). THE DEAKER STATED THAT THERE MAY HAVE BEEN A SMALL CRACK IN THE GLASS THAT COULD HAVE CAUSED THE EXPLOSION ONCE THE GLASS BECAME HOT. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO BEAMAN TOYOTA (LOCATED AT 1525 BROADWAY, NASHVILLE, TN 37203, (615) 251-8400), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 1810023189. THE APPROXIMATE FAILURE MILEAGE WAS 4,400.

WE WERE RETURNING FROM DAYTONA BEACH, FL ON 09/26/2018 AND APPROX. 20 MILES FROM WARNER ROBBINS, GA WHEN WE HEARD WHAT SOUNDED LIKE A GUNSHOT. WE WERE ON THE INTERSTATE IN MILD TRAFFIC WITH TEMPERATURE IN 80'S AND OVERCAST. WE SAW NOTHING HIT OUR CAR AND NO BULLET HOLES, BUT KNEW THEIR WAS A LOT OF NOISE AND SOMETHING WAS WRONG. WE PULLED BACK THE COVER ON OUR SUN ROOF AND SAW THE GLASS WAS SHATTERED AND RAISED UPWARD. IT HAD EXPLODED. WE WENT TO THE DEALER IN WARNER ROBBINS AND THEY SAID IT LOOKED LIKE IT COULD HAVE BEEN A SMALL CRACK IN THE GLASS. A DEFECT. THEY VACUUMED OUT THE GLASS AND COVERED IT WITH CARDBOARD, PLASTIC GARBAGE BAGS AND PUT MASKING TAPE ALL AROUND IT TO PROTECT US. (THEY OF COURSE DID NOT HAVE THE PART.) THE HOTEL THERE ALLOWED US TO PARK UNDER THEIR ENTRANCE WHICH WAS COVERED AS IT WAS BEGINNING TO RAIN. ON 09/27/2018 AS SOON AS WE GOT HOME TO NASHVILLE, TN WE WENT TO THE DEALER WE HAD PURCHASED THIS CAR FROM ONLY 4 MONTHS EARLIER ON 06/02/2018. THEY HAVE REFUSED OUR CLAIM. WE DON'T THINK THIS IS FAIR SINCE WE DIDN'T CAUSE THIS, BUT THAT SEEMS TO BE SOP IN THESE CASES.

TOYOTA RAV 4 ACCELERATES ON IT'S OWN WHILE DRIVING I BROUGHT IT BACK TO DEALERSHIP AND I WAS TOLD THAT THE COMPUTER SHOWS THAT IT DIDN'T ACCELERATE ON IT'S OWN. IT HAS HAPPENED TWO MORE TIMES THE LATEST WAS TODAY SEPT 24. I AM AFRAID FOR MY SAFETY AND THE SAFETY OF MY FAMILY AND OTHER DRIVER BECAUSE ONCE IT TOOK ME THR A RED LIGHT A D TODAY I ALMOST HIT A TREE.

MY RAV4 HAS VERY POOR LIGHTING AT NIGHT MAKING IT HARD TO SEE THE LINES ON THE ROAD. I JUST BOUGHT THIS VEHICLE NEW A FEW DAYS AGO BUT THE DEALERSHIP SAYS THAT THEY CANNOT FIND ANY DEFECTS WITH THE HEAD LIGHT BUT DOES AGREE THE LIGHT OUTPUT IS POOR.

PURCHASED 2018 RAV 4 ADVENTURE THREE DAY'S AGO AND IT IS IMPOSSIBLE TO DRIVE AT NIGHT ON A ROAD WITH NO OTHER AVAILABLE LIGHTING. EXTREMELY DANGEROUS. IT APPEARS AS THOUGH A VEIL COVERS 1/2 TO 2/3 OF WINDSHIELD MAKING VISIBILITY NEARLY IMPOSSIBLE. THE BEAM ANGLE OF THE HEADLIGHTS BARELY COVER THE ROAD IN FRONT OF YOU AND NOTHING ABOVE THE HEIGHT OF THE VEHICLE HOOD. YOU CAN SEE NOTHING IN FRONT OF YOU AND EVEN LESS ON THE SIDES OF THE ROAD.CHANGING THE SETTING FROM AUTO, ON AND HIGH BEAM TO NOT CHANGE RESULT. I WANT TO RETURN THE VEHICLE. THERE IS NO POINT IN HAVING A VEHICLE YOU CAN ONLY DRIVE DURING THE DAY. EXTREMELY DANGEROUS AND VERY DISAPPOINTING! I HOPE NO ONE SUFFERS INJURY OR DEATH AS A RESULT OF THIS POOR DESIGN.

ON 8/28/18 MY RAV4 SUNROOF EXPLODED ON HWY. 51 IN A 45MPH ZONE JUST NORTH OF MINOCQUA, WI, ABOUT 15 MI FROM MY HOME. I DO NOT HAVE A CELL PHONE SO DROVE HOME AND IMMEDIATELY CALLED TOYOTA RHINELANDER, WI 2018. AFTER EXPLAINING THE SITUATION AND. ASKING WHAT MY NEXT STEP SHOULD BE, I WAS TOLD TO CALL MY INSURANCE REP..AS THEY DID NOT COVER GLASS BREAKAGE. AFTER I GOT THE SUNROOF REPAIRED, I WROTE A LETTER TO TOYOTA HEADQUARTERS AND TOYOTA RHINELANDER DATED 9/16/18 OUTLINING MY CONCERNS. MY REQUESTS WERE TWO-FOLD: 1) THAT THEY NEED ONLY TO REIMBURSE ME FOR MY MINIMAL REPAIR COSTS: ABOUT $350, AND 2) THAT SOMEONE TELL ME HOW, BY WHOM, AND TO WHAT AGENCY THIS INCIDENT WOULD BE REPORTED. MY LETTERS WENT UNANSWERED. I CONTACTED RHINELANDER ON OCT. 25, 2018 AND WAS ADVISED TO CALL A HOT LINE NUMBER. I DID SO IMMEDIATELY AND WAS PROMISED A CALL THE NEXT DAY. I DID NOT RECEIVE A CALL BACK; A WEEK LATER I CALLED AGAIN AND WAS ASSIGNED A CASE MANAGER. THE END RESULT WAS A DENIAL OF MY REQUEST. AGAIN, THE REASON GIVEN WAS THAT THEY COULD NOT ASSESS THE SITUATION BECAUSE II DID NOT BRING HE CAR INTO TOYOTA FOR AN INSPECTION AFTER THE EXPLOSION (AND, NOBODY TOLD ME THAT I NEEDED TO DO THIS). I UNDERSTAND THE PERSON I TALKED WITH IS NO LONGER WITH THE COMPANY. THE MOST IMPORTANT FACTOR HERE IS SAFETY. HAD THE DOOR TO THE SUNROOF BEEN OPEN , I COULD HAVE BEEN SPRAYED WITH GLASS, SERIOUSLY INJURED OR INVOLVED IN A TRAFFIC COLLISION. THE DEAFENING NOISE ALONE WAS ENOUGH TO POSSIBLY CAUSE A SERIOUS MISHAP.THERE ARE MANY WEBSITES, INCLUDING CONSUMER REPORTS, THAT REPORT THESE EXPLOSIONS, YET I WAS TOLD BY RHINELANDER THAT THEY NEVER HEARD OF AN EXPLOSION, AND A STONE PROBABLY CAUSED THE INCIDENT. I WILL BE HAPPY TO FURNISH A COPY OF MY LETTERS AND NOTES OR ANSWER ANY QUESTIONS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

THE VEHICLE BREAKING SYSTEM FAILED WHILE TRYING TO SLOW DOWN TO STOP A COUPLE HUNDRED FEET BACK FROM STOPPED VEHICLE SITTING AT REDLIGHT, THIS COMPLETELY RESULTED IN COLLISION ON AUGUST 26, 2018. THERE WAS ONLY APPROXIMATELY 500 MILES ON THE VEHICLE ORIGINALLY PURCHASED ON AUGUST 18, 2018

MY RAV4 CAUGHT FIRE IN THE MIDDLE OF THE NIGHT WHILE PARKED ON THE STREET IN FRONT OF MY HOUSE. IT HAD BEEN PARKED FOR 12+ HOURS. AFTER BURNING FOR ABOUT 10 MINUTES, IT EXPLODED WITH A FORCE SO GREAT THAT IT LIFTED THE CAR ONTO THE CURB, KNOCKED OVER A FIREFIGHTER, AND DAMAGED OUR BOAT PARKED 10 FEET ACROSS THE STREET. THE INSPECTOR FROM THE FIRE DEPARTMENT DETERMINED THE INITIAL FIRE WAS FROM FAULTY ELECTRICAL WIRING BUT SAID HE HAD NEVER SEEN A CAR EXPLODE IN HIS 25 YEARS ON THE FORCE. TOYOTA CONDUCTED THEIR OWN INVESTIGATION AND AGREED IT WAS ELECTRICAL BUT COULD NOT DETERMINE FAULT DUE TO THE SEVERITY OF THE DAMAGE

DANGEROUS TO DRIVE AT NIGHT DUE TO PROJECTOR HEADLIGHTS BEAM PATTERN CUTOFF. WHILE DRIVING WITH LOW BEAM HEADLIGHTS ON AT NIGHT, TOP PART OF LIGHT BEAM PATTERN IS A STRAIGHT LINE LEFT TO RIGHT ACROSS FIELD OF VISION WITH ZERO LIIGHT ABOVE MIDPOINT FIELD OF VISION BOTTOM (ROAD) TO TOP (SKY). ESPECIALLY DANGEROUS WHEN DECENDING HILLS IN DARK AND ROAD AHEAD IS FLAT (OR HORIZONTAL) AS WELL AS DECENDING A DIP WHICH CLIMBS BACK UP. NOWHERE NEAR ENOUGH LIGHT ABOVE MID FIELD OF VISION. REQUIRES HIGHBEAMS SELECTED WHICH CANNOT ALWAYS BE SELECTED DUE TO ONCOMING TRAFFIC OR FOLLOWING SOMEONE WHERE IT WOULD BLIND THEM. HIGHER MODEL RAV4 TRIM LEVELS HAVE LED HEADLIGHTS WHICH TOYOA SHOULD RETROFIT ONTO XLE, LE, AND ANY OTHER MODELS AFFECTED. WORRIED ABOUT WIFE DRIVING WITH KIDS. 6 MONTHS INTO A 3YR LEASE.

TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. THE CONTACT STATED THAT THE FUEL WAS RUNNING OUT QUICKLY IN THE VEHICLE. IN ADDITION, THE EMISSION (ECO) WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO FRED ANDERSON TOYOTA (9101 GLENWOOD AVE, RALEIGH, NC 27617) AND LEITH TOYOTA (8005 CAPITAL BLVD, RALEIGH, NC 27616), BUT THEY FAILED TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,900.