2018 Toyota Sequoia Fuel System Problems

I own a 2018 Toyota Sequoia experiencing fuel pump failure symptoms including extended crank and loss of power. This issue matches NHTSA Recall 20V012000, which affects similar vehicles with the same fuel pump defect. However, my VIN is not included in the recall despite identical symptoms and safety risk. I am requesting investigation into whether additional VINs, including mine, should be included in this recall due to ongoing failures.

The contact owns a 2018 Toyota Sequoia. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that after several attempts, the vehicle started. While driving at an undisclosed speed, the vehicle drove abnormally rough. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced NHTSA Campaign Number: 20V012000 (Fuel System, Gasoline); however, the VIN was not associated with the recall. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 154,000.

I TOOK MY 2018 TOYOTA SEQUOIA (VIN: [XXX]) ON SEPTEMBER 23, 2020 FOR THE SIX-MONTH TOYOTACARE SERVICE TO AMERICAN TOYOTA LOCATED AT 5995 ALAMEDA BLVD NE, ALBUQUERQUE, NM 87113 WITH THE ASSUMPTION THAT THE SIX-MONTH TOYOTACARE SERVICE WILL INCLUDE FIXING ANY PENDING SAFETY RECALL. HOWEVER, AFTER THE SERVICE, WHEN I CHECKED THE PAPERWORK, I FOUND OUT THAT THE PENDING SAFETY RECALL (MANUFACTURER RECALL: 20TA02, NHTSA RECALL: 20V012) WAS NOT FIXED AND IT WAS CLAIMED THAT THERE WERE NO SAFETY RECALLS ASSOCIATED WITH THE VEHICLE (SEE THE ATTACHED PAPERWORK). I CALLED THE SERVICE DEPARTMENT AT THE AMERICAN TOYOTA AND THE SERVICE REPRESENTATIVE DIDN'T GIVE ME A REASONABLE REASON SO I DEMANDED TO TALK A MANAGER. THE MANAGER DIDN'T KNOW WHY THE SAFETY RECALL WAS NOT FIXED SO HE PROMISED TO DO SOME INVESTIGATIONS AND GET BACK TO ME. LATER, A SENIOR MANAGER FROM THE AMERICAN TOYOTA CALLED ME AND GAVE ME THE FOLLOWING REASONS FOR NOT FIXING THE SAFETY RECALL: - I SPECIFICALLY DIDN'T ASK FOR SAFETY RECALL TO BE FIXED - AMERICAN TOYOTA DIDN'T HAVE A CERTIFIED TECHNICIAN AVAILABLE AT THAT TIME TO FIX THE SAFETY RECALL - AMERICAN TOYOTA MADE FALSE STATEMENT ON THE SERVICE PAPERWORK THAT THERE WAS NO SAFETY RECALL ASSOCIATED WITH THE VEHICLE WHEN I TALKED TO THE SENIOR SERVICE MANAGER AT AMERICAN TOYOTA, HE PROMISED TO GET THE DATABASE AND PAPERWORK UPDATED SOON BUT AS OF TODAY (THREE WEEKS LATER) I HAVE NOT RECEIVED A CORRECTED PAPERWORK FROM THE AMERICAN TOYOTA. I SEE THIS A SYSTEMATIC ISSUE AT AMERICAN TOYOTA TO FALSELY MARK THE SERVICE PAPERWORK AS NO PENDING SAFETY ISSUE IF THE CUSTOMER DIDN'T ASK FOR FIXING A SAFETY ISSUE AND/OR IF A CERTIFIED TECHNICIAN IS NOT AVAILABLE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR