2004 Toyota Sienna Complaint Log

APPROXIMATELY 10 MONTHS TO A YEAR AGO, COMPLAINED OF NOISE WITH FRONT DRIVER DOOR. NOTHING WAS DONE BY TOYOTA DEALERSHIP. MOST RECENTLY, DOOR BEGAN MAKING A POPPING SOUND UPON OPENING AND CLOSING. LEARNED FROM DEALERSHIP THAT DOOR WELD NEEDS REPLACING. CONTACTED TOYOTA COMPANY, HOWEVER, THEY WILL NOT FIX. RESEARCHED WEB AND LEARNED OTHER CONSUMERS ARE HAVING THE SAME PROBLEM IN THEIR 2004 - 2007 SIENNAS. *TR

OUR 2004 TOYOTA SIENNA XLE REAR DOOR DOES NOT STAY UP. IT RISES AUTOMATICALLY, HOLDS FOR A SECOND OR SO AND THEN STARTS CLOSING. IT TAKES A LOT OF FORCE TO STOP. IT HAS BEEN DOING IT FAIRLY CONSISTENTLY LATELY. THE FIRST OMINOUS SIGN WAS IN THE SUMMER WHEN IT WAS NOT OPENING AS HIGH AS IT USED TO. *TR

OUT OF THE BLUE OUR TAILGATE NO LONGER STAYS UP. THE TRUNK STRUTS NEED REPLACING ACCORDING TO THE DEALER. OUR FIVE YEAR OLD TOLD US OF THIS PROBLEM WHEN HE WAS TRYING TO GET SOMETHING OUT OF THE BACK. LUCKILY HE WAS NOT INJURED. WE ARE GOING TO GET THE PROBLEM FIXED. I'VE READ ONLINE THAT AN INVESTIGATION THROUGH YOU HAS BEEN GOING ON SINCE DEC. 2006. I'M CONCERNED THAT WE HAD NEVER BEEN TOLD THIS IS A POTENTIAL PROBLEM IN A RELATIVELY NEW CAR. I'VE READ OF OTHER CLOSE CALLS FOR INJURIES AND AM SURPRISED THAT THERE HAVE BEEN NONE CONSIDERING THE WEIGHT OF THE TAILGATE AND THE FORCE WITH WHICH IT CLOSES. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE HEADLIGHT COLLECTS CONDENSATION. THE FAILURE HAS BEEN OCCURRING FOR ONE YEAR. HE DISCOVERED THAT MANY OTHER CONSUMERS WERE EXPERIENCING THE SAME ISSUE AND DECIDED TO FILE A REPORT. THE DEALER WAS NOTIFIED AND DISREGARDED THE ISSUE. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 110,000.

SINCE I BOUGHT IT, MY 2004 SIENNA BACK DOOR WON'T LIFT UP EASILY. I NEED TO LIFT IT UP. I NEED TO PULL HARD TO GET IT DOWN AND CLOSE. RIGHT AFTER 3 YEARS OF STRUGGLE, ONE OF THE AIR STRUT FAILED. IT WON'T GO IN AND THE ROD WAS BENT. *TR

2004 TOYOTA SIENNA VAN AUTO SLIDING DOOR CABLE FAILED AND DOOR WAS STUCK OPEN. CABLE CAN NOT BE REPLACED BY ITS SELF MOTOR AND CABLE NEED TO BE INSTALLED AT A PRICE OF $1,000.99 IN PARTS NOT INCLUDING THE 5 HOURS OF LABOR. *TR

2004 TOYOTA SIENNA WITH TAILGATE FAILURE. CONSUMER STATES THAT TAILGATE FELL WHEN IT WAS OPENED. LUCKILY THE CHILD WAS ABLE TO MOVE QUICK ENOUGH SO NO INJURY OCCURRED. CONSUMER BELIEVES THE HYDRAULIC SYSTEM FAILED. *KB THE CONSUMER WAS TOLD THE TRUNK STRUTS AND BRACKETS NEEDED TO BE REPLACED. *JB

POWER LIFT GATE ON 2004 TOYOTA SIENNA DROPPED DOWN AND STRUCK DRIVER ON BACK OF NECK CAUSING INJURY. AS IN PAST, THERE WAS NO WARNING PRIOR TO LIFTGATE COMING DOWN APPROX 1-2 FEET. VEHICLE WAS REPAIRED TWO WEEK PRIOR BY DEALER, WITH NEW LIFTGATE STRUTS AND BRACKETS FOR SAME REPORTED PROBLEM. VEHICLE ONLY HAD 31,000 MILES AND WAS 3 MONTHS PAST 36 MONTH WARRANTY PERIOD. HAD TO REPAIR UNDER EXTENDED WARRANTY. *TR

I HAVE A2004 SIENNA XLE. LAST SUNDAY OCTOBER 28,2007 THE LIFT BACK DOOR WHEN OPENED (POWERED ) AND REACH IT'S HIGHEST POINT WHEN ALL OF A SUDDEN IT JERKED DOWNWARDS FORCEFULLY ND HIT MY HUSBAND(-TRYING TO PUT GROCERY). IT SHOULD HAVE STAYED UP. THE MILEAGE IS JUST 17,000+ EVEN THOUGH IT WAS BOUGHT JULY 2004. IT HAS SINCE NEVER WORKED. IT DOES OPEN BUT JERKS BACK DOWN AGAIN WHEN IT REACHED THE TOP. *TR

WE HAVE A SIENNA 2004 LIMITED. BUT RECENTLY THE REAR DOOR CLOSED IT ITSELF AND HURT MY DAUGHTER AND SON. THE PROBLEM IS A SERIOUS THREAT TO SAFETY OF KID AND PLEASE MAKE A RECORD OF THIS PROBLEM. WE HOPE YOU MAY HELP TO FIND A SOLUTION TO THIS PROBLEM. BTW, THE CARD WAS NOT INVOLVED IN ANY SIGNIFICANT ACCIDENTS. *TR

POWER LIFT GATE UNEXPECTEDLY CLOSES UPON OPENING AND HAS CLOSED ON THE PERSON STANDING THERE. AND HAS ON OCCASION NOT REPELLED BACK AFTER MAKING STRONG CONTACT WITH THE PERSON STANDING THERE. AS A RESULT, THE INDIVIDUAL HAD TO QUICKLY SQUEEZE THEIR WAY OUT WHILE THE LIFT GATE CONTINUED TO CLOSE COMPLETELY. *TR

TOYOTA PRE-2007 TPMS (TIRE PRESSURE MONITORING SYSTEM) DESIGN FLAW. IT ONLY WORKS WHEN YOU "SUDDENLY LOSE PRESSURE" WHILE VEHICLE IS MOVING ABOVE 20 MPH. IT DOES NOT DETECT TIRE PRESSURE LOSS ANY OTHER TIME, EVEN IF ONE TIRE IS AT ZERO PSI AND YOU START DRIVING, OR IF YOU HIT A NAIL AT A RED LIGHT AND TIRE PRESSURE WENT TO ZERO BEFORE THE LIGHT TURNED GREEN WHEN YOU START MOVING AGAIN. COMPOUNDED WITH RUN-FLAT TIRES, THE DRIVER MAY NEVER KNOW THEY HAVE A FLAT UNTIL THE TIRE EXPLODES. *TR

BATTERY DEAD. *TR

WE HAD A STEERING PROBLEM WITH THIS CAR FOR A NUMBER OF MONTHS. THE STEERING WOULD BECOME VERY DIFFICULT AND FELT AS IF IT WAS LOCKING UP, ESPECIALLY IN THE MIDDLE OF A TURN. IT WAS EXTREMELY DIFFICULT TO CONTROL THE CAR AND REQUIRED MUCH EFFORT. TOWARDS THE BEGINNING, IT WAS A BIT INTERMITTENT. AT THE FIRST VISIT TO THE TOYOTA DEALER, WE PAID FOR OTHER SERVICE IN A VAIN EFFORT TO ADDRESS THE PROBLEM AT THE RECOMMENDATION OF THE SERVICE ADVISOR, AS THEY SAID THEY WERE UNABLE TO REPRODUCE THE PROBLEM; NO MENTION WAS MADE OF THIS PROBLEM, AND NO INDICATION WAS MADE THAT AN INSPECTION WAS MADE TO SEE IF THIS WAS THE SOURCE OF OUR COMPLAINT EVEN THOUGH A TSB HAD EXISTED FOR WELL OVER A YEAR AND NUMEROUS COMPLAINTS HAD BEEN LOGGED THROUGH NHTSA AND ON THE INTERNET. THE TECHNICIANS SAID THEY COULD NOT REPRODUCE THE PROBLEM. ON THE SECOND VISIT, I REFERENCED THE TOYOTA TSB (#10020994 FROM 01/2007) AND THEY REPLACED THE INTERMEDIATE STEERING SHAFT (I HAVE THE ORIGINAL) AT MY COST! (TOTAL OF ~$700 FOR 2 VISITS). WE CAME CLOSE TO HAVING ACCIDENTS IN THE CAR BEFORE THE REPAIR WAS MADE. THIS IS AN EXTREME HAZARD WHICH WILL LIKELY CAUSE BODILY OR PROPERTY HARM IF TOYOTA DOES NOT RECALL THESE VEHICLES SOON. A NUMBER OF SIMILAR COMPLAINTS ALREADY EXIST IN YOUR DATABASE: 10221808 10220841 10220825 10220825 10189743 10162602 10159496. *TR

TIRE PRESSURE MONITORING SYSTEM DOES NOT WORK. THREE TIMES IN THE LAST 2 YEARS I FOUND ZERO TIRE PRESSURE IN ONE OF THE TIRES ON OUR 2004 TOYOTA SIENNA XLE AWD AND THE TIRE PRESSURE MONITORING SYSTEM GAVE ABSOLUTELY NO WARNING. REPORTING IT TO 2 DIFFERENT TOYOTA DEALERS, THEY SAID NOTHING IS WRONG.

SLIDING SIDE DOOR CABLE SNAPPED. I HAVE HAD IT IN FOR REPAIRS SEVERAL TIMES (THE CABLE WAS REPLACED AS WELL AS MANY OTHER PARTS COSTING $1,500). I AM NOT AT THE POINT FOR THE THIRD TIME THAT THE DOOR WILL NOT OPEN AND TOYOTA BELIEVES IT IS YET ANOTHER PART RELATED TO THE DOOR. *TR

TOYOTA SIENNA 2004 LIFTGATE SLIPPED DOWN AND HIT CAR OWNER IN THE HEAD WHILE UNLOADING GROCERIES FROM TRUNK. NOW, IT SLIPS DOWN EVERY TIME WE OPEN IT. THIS IS DANGEROUS. CALLED TOYOTA AND THEY TOLD US THERE WAS NOTHING THEY COULD DO ABOUT IT. CONTACTED OUR TOYOTA REPAIR SHOP TO SCHEDULE REPAIR. IS THIS DEFECT STILL UNDER INVESTIGATION? PLEASE INFORM. THANK YOU. *JB

WHILE REMOVING ITEMS FROM THE REAR SECTION OF THE VEHICLE THE LIFT GATE DROPPED DOWN AND BEGIN CLOSING ON ME. AS THOUGHT THE LOCKING DEVICE FAILED HOLDING IT UP AND OPEN, IT DID NOT STOP ONCE GENTLY TOUCHING ME AND I HAD TO USE FORCE TO STOP IT FROM CLOSING FURTHER UNTIL I COULD GET OUT FROM UNDER IT. THE ONLY THING I HAVE NOTICED PRIOR TO THIS INCIDENT IS THAT THE GATE SEEMS TO OPEN/CLOSE SLOWER THAN PREVIOUSLY. NOW I DO NOT USE THE REAR STORAGE UNLESS ABSOLUTELY NECESSARY AND EVEN THEN, I DO NOT ALLOW ANYONE TO WORK UNDERNEATH IT WITHOUT A SECOND PERSON BEING THERE FOR SUPPORT. *TR

TL*THE DRIVER OWNED A 2004 TOYOTA SIENNA. WHILE DRIVING 60 MPH, THE DRIVER CRASHED INTO A SEMI-AUTOMATIC TRUCK. THE DRIVER AND A PASSENGER IN THE FRONT SEAT WERE KILLED AS A RESULT OF THE CRASH. THE CONTACT STATED THAT THERE WERE NO INDICATIONS THAT THE BRAKE WAS APPLIED AND THAT THE VEHICLE MAY HAVE ACCELERATED FORWARD. THE CURRENT AND FAILURE MILEAGES WERE NOT AVAILABLE. UPDATED 04/22/10 *BF UPDATED 06/14/10.*JB UPDATED 9/29/11*CW

IN REGARDS TO A 2003 TOYOTA SIENNA XLE MODEL WITH HIGH INTENSITY DISCHARGE HEADLAMPS: IN JUNE OF 2007 WITH VEHICLE OUT OF WARRANTY BY MILEAGE, BUT NOT TIME, DRIVER'S SIDE HEADLIGHT STOPPED WORKING. INITIAL RECOMMENDATION BY DEALER (BOCH TOYOTA OF NORWOOD, MA) WAS TO REPLACE HID COMPUTER AT A COST OF 1,100 DOLLARS. FOLLOWING REPLACEMENT OF HID COMPUTER, LIGHT OPERATED FOR APPROXIMATELY THREE MONTHS BEFORE BEGINNING TO OPERATE INTERMITTENTLY. WAS THEN TOLD BY DEALER THAT THERE WAS A "SHORT IN THE BULB" AND DEALER RECOMMENDATION WAS TO REPLACE BULB ASSEMBLY AT COST OF 400 DOLLARS. WITHIN TWO WEEKS OF THIS REPAIR, I WAS STOPPED BY A POLICE OFFICER AND TOLD THE HEADLIGHT WAS NOT WORKING. AGAIN, HEADLIGHT IS WORKING INTERMITTENTLY. TODAY DEALER RECOMMENDED REPLACEMENT OF ENTIRE HEADLIGHT HOUSING AT A COST OF 1,100 DOLLARS. A BRIEF REVIEW OF POSTINGS TO TOYOTA OWNERS' FORUMS REVEALS MANY MENTIONS OF HID HEADLIGHT FAILURE IN NEW VEHICLES, PARTICULARLY THE 2006-2007 PRIUS MODELS. ALL DRIVERS REPORT INTERMITTENT OPERATION AND DEALERS WHO ARE UNABLE TO SOLVE THE PROBLEM. THE COMMON SOLUTION, "TOGGLE YOUR HEADLIGHT SWITCH OFF AND ON A FEW TIMES TO GET THEM WORKING AGAIN" IS A CLEAR SAFETY CONCERN, AND NOT AN APPROPRIATE REPAIR. *TR

WE OWN A 2004 TOYOTA SIENNA. IT HAS 41,789 MILES. AT APPROXIMATELY 41,000 MILES MY DRIVES SIDE DOOR STARTED MAKING A POPPING SOUND WHEN OPENING AND CLOSING THE DOOR. IT SOUNDS AS IF IT IS CATCHING ON SOMETHING WHEN THE DOOR IS OPENED AND CLOSED. I HAD TAKEN THE VAN IN TO THE DEALERSHIP IN DECEMBER 2005 BECAUSE IT WAS MAKING A HORRIBLE GRINDING SQUEAKING SOUND WHEN THE DOOR WAS OPENED AND CLOSED. THE DEALER LUBED AND ADJUSTED THE HINGES AT THAT TIME. NOW 2 YEARS LATER, I WAS TOLD BY THE DEALERSHIP THAT THE WHOLE DOOR HAS TO BE REPLACED AT THE COST OF OVER $3,000.00 AND SINCE I AM OUTSIDE OF MY WARRANTY IT IS MY RESPONSIBILITY. THE MAN AT THE DEALERSHIP SAID "THIS IS A COMMON PROBLEM, WE SEE IT ON THESE SIENNAS ALL THE TIME". IF THIS IS THE CASE WHY ISN'T TOYOTA DOING A RECALL ON THE DOOR WELD/HINGE. TOYOTA IS AWARE OF THE PROBLEM BECAUSE THEY SENT OUT A TECHNICAL SERVICE BULLETIN WITH THE VIN NUMBERS OF THE VEHICLES THAT IT AFFECTS, BUT ONLY TO FIX IT IF THE CAR IS UNDER 36,000 MILES OR 3 YEARS. THE SERVICE BULLETIN IS FOR SIENNAS YEAR 04 - 06. I WOULD BE VERY SURPRISED IF THERE ARE STILL 04 OUT THERE THAT ARE STILL UNDER THE 36,000 MILE WARRANTY. THIS VEHICLE HAS ALREADY HAD 4 RECALLS, WHY AREN'T THEY RECALLING THE DOOR? *JB

NO SIGNIFICANT EVENTS OCCURRED UP TO THE FAILURE BEYOND NORMAL EXPECTED USE. DEFECTIVE WELDS ON THE DRIVER SIDE DOOR STRAP RESULT IN FAILURE OF THE DOOR STRAP MECHANISM. TOYOTA HAS NOT RESOLVED THE PROBLEM. *TR

NO WARNING GIVEN. DRIVER'S DOOR CHECK (NOT SURE IF THAT IS TECHNICAL NAME- NOT THE HINGE) STARTED MAKING POPPING AND CLUNKING NOISE WHEN OPERATING DOOR. TRIED LUBE, NO IMPROVEMENT. TOOK TO DEALER AND THEY SAID THE WELD MUST BE BROKE. THEY AGREED TO FIX IT UNDER WARRANTY EVEN THOUGH WE ARE JUST OUT OF THE WARRANTY PERIOD. BODY SHOP CALLED TO TELL US IT CANNOT BE FIXED, BROKEN TOO BADLY. THEY WILL HAVE TO REPLACE THE DOOR! *TR

DRIVER'S DOOR STOP IS DEFECTIVE AND REQUIRES A WELDING PROCEDURE IN ORDER TO FIX THE PROBLEM. WARRANTIES DO NOT COVER THE REPAIR AND TOYOTA HAS NOT ISSUED A RECALL ALTHOUGH THEIR ARE NUMEROUS COMPLAINTS REGARDING THIS MANUFACTURERS DEFECT. THE DOOR WILL MAKE A VERY LOUD BANGING SOUND WHEN WHILE IT IS BEING OPENED OR CLOSED. I HAVE 2 OTHER FRIENDS WITH THE AME VEHICLE AND THE SAME PROBLEM. 2004 TOYOTA SIENNA. *TR

2004 TOYOTA SIENNA OPENED BACK DOOR DROPPED UNEXPECTEDLY CAUSING MINOR HEAD INJURY AND PROPERTY DAMAGE. *JB

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR POWER LIFTGATE CLOSED WITHOUT WARNING. THE DEALER STATED THAT THERE WAS DAMAGE TO THE STRUTS THAT SUPPORT THE LIFTGATE. AS OF NOVEMBER 14, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 46,000 AND CURRENT MILEAGE WAS 49,000.

BOTH SEAT HEATERS FAILED AFTER 50K MILES AND 3.5 YEARS OLD. *TR

2004 TOYOTA SIENNA HEATED SEATS. DRIVERS SIDED HEATED SEAT FAILED RIGHT AFTER EXPIRATION OF OUR WARRANTY TOYOTA QUOTED 800 FOR REPAIR WITHOUT ANY OFFER OF ASSISTANCE. PASSENGER SIDE HEATED SEAT QUIT WORKING APPROXIMATELY A YEAR LATER. *TR

SINCE 9/07, REAR POWER TAILGATE WOULD NOT RAISE TO FULL HEIGHT. ACTUALLY WALKED INTO GATE DUE TO THIS PROBLEM. THOUGHT IT WAS THE COOLER WEATHER. AS WINTER APPROACHED, THE GATE WOULD RAISE, NOT FULLY, THEN CLOSE ON IT'S OWN, NO WARNING. WITHOUT THE POWER HATCH, YOU COULD LIFT AND HOLD THE GATE, BUT, IT WOULD NOT STAY UP ON IT'S OWN. TOYOTA, CAN REPLACE THE GAS STRUTS/SHOCKS, PARTS ONLY $286/EACH. IT'S A FLAW, AND SHOULD BE A RECALLED ITEM SINCE MANY CONSUMERS HAVE HAD THE SAME FAULTY HATCH, IT CAN COME DOWN AT ANY TIME ON ANYONE AND WILL NOT STAY UP UNLESS HELD OPEN WITH A STICK. IT HAS NOT WORKED PROPERLY FOR OVER 6 MONTHS, JUST SPOKE WITH THE DEALER 15/5/8, HONESTLY THINKING THE PROBLEM WOULD CORRECT ITSELF WITH WARMER WEATHER. OBVIOUSLY, IT DID NOT. *TR

POWER REAR GATE DID NOT STAY OPEN AND CLOSED AFTER THE GATE REACHED OPENED POSITION. BECAUSE IT DID NOT STAY OPEN, REAR CARGO SPACE WAS USELESS. IN ORDER TO STORE SOME THINGS, IT NEEDED TO BE HELD BY ANOTHER PERSON. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE AUTOMATIC DRIVER SIDE DOOR BEGAN TO HAVE DIFFICULTY OPENING AND CLOSING ON SEVERAL OCCASIONS. APPROXIMATELY ONE MONTH LATER, THE TOP HINGE FROM THE DRIVER SIDE AUTOMATIC DOOR DETACHED FROM THE VEHICLE, BUT THE LOWER HINGE REMAINED IN TACT. THE DEALER WAS NOTIFIED AFTER EACH FAILURE AND NOW THEY HAVE REPLACED THE HINGE, MOTOR, AND DOOR CABLE. THE CURRENT MILEAGE IS 72,750 AND FAILURE MILEAGE WAS 72,000. UPDATED 01/08/08 *BF

THE CAR HAS A POWER LIFTGATE. THE GAS STRUTS THAT HOLD UP THE REAR LIFTGATE INTERMITTENTLY FAIL AND THE LIFTGATE WILL NOT STAY UP. THIS WILL ALSO CAUSE THE POWER LIFTGATE TO ENGAGE AND IT WILL ATTEMPT TO SHUT THE LIFTGATE WHILE YOU ARE STANDING UNDER IT. THE DOOR HAS CLOSED ON ME SEVERAL TIMES, BUT I HAVE NOT BEEN INJURED. *JB

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE PASSENGER SIDE DOOR OPENED WHILE THE VEHICLE WAS IN MOTION AND ACCELERATING. THE SPEED WAS 4 MPH. THE DEALER STATED THAT THE CONTROL PANEL AND LATCH ASSEMBLY NEEDED TO BE REPLACED. THE CURRENT MILEAGE WAS 54,347 AND THE FAILURE MILEAGE WAS 54,000.

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER SIDE DOOR MADE A LOUD CLUNKING NOISE WHEN OPENED. HE FELT RESISTANCE WHEN OPENING THE DOOR AND IT HAD TO BE PUSHED IN ORDER TO OPEN FROM THE PASSENGER COMPARTMENT. THE DEALER STATED THAT THE DOOR CHECK PART WAS UNWELDED. THE CURRENT AND FAILURE MILEAGES WERE 68,563.

POWER LIFTGATE FAILED AND DOOR CAME DOWN ON MY BACK AS I WAS RETRIEVING ITEMS. HAD TO HAVE THE LEAKING LIFTGATE STRUTS REPLACED AT TOYOTA. THEY CHARGED AN OUTRAGEOUS $450.00 TO REPLACE AN OBVIOUS POTENTIALLY DANGEROUS PART DEFECT. *JB

I HAVE A TOYOTA SIENNA 2004 CE. WHEN I TRY TO OPEN THE LIFEGATE, IT FAILED TO KEEP OPEN THE MORNING OF SEP 8 2007. AND IT HASN'T WORKED SINCE THEN. WHEN I CALLED THE DEALER, I WAS INFORMED IT WILL COST ME ABOUT $640 TO FIX IT SINCE THE VAN IS OUT OF WARRANTY. I FOUND OUT THAT THE STRUTS THAT RAISE THE LIFTGATE HAS A DEFECT FROM INTERNET.*JB

I HAVE A 2004 TOYOTA SIENNA AND THE POWER LIFTGATE IS CLOSING UNEXPECTEDLY. MY WIFE'S ARM WAS SQUEEZED THE OTHER DAY BECAUSE OF THIS LIFTGATE CLOSING BY ITSELF WHILE SHE WAS GETTING GROCERIES OUT OF THE CAR. *TR

I WAS UNLOADING MY 2004 TOYOTA SIENNA WHEN THE STRUTS HOLDING UP THE REAR HATCH FAILED. I WAS PINNED BETWEEN THE BUMPER/STUFF I WAS UNLOADING AND THE DOOR. LUCKILY I WAS ABLE TO PUSH MYSELF UP WITH THE DOOR ON TOP OF ME AND ONLY HAD BRUISING ON MY LEFT ARM. HAD THE DOOR FALLEN ON MY PREGNANT WIFE MORE SERIOUS INJURIES COULD HAVE OCCURRED. ALSO I AM PRETTY SURE SHE WOULD NOT HAVE HAD THE STRENGTH TO PUSH HER SELF UP WITH THE WEIGHT OF THE DOOR AND THE ANGLE THAT I WAS IN. I HAVE THE EXTENDED WARRANTY SO THE STRUTS WILL BE REPLACED ALONG BUT I HAVE A $50 DEDUCTIBLE. IF I DID NOT HAVE THE EXTENDED WARRANTY I WOULD BE LOOKING AT $350.00 PLUS LABOR. *JB UPDATE 12/12/2007 *BF UPDATED 12/12/07

POWER LIFTGATE NOT SUPPORTED BY THE GAS STRUTS. POWER LIFTGATE OPENS AND THEN BEGINS TO POWER CLOSE, KNOCKING THE PERSON LOADING/UNLOADING THE CAR ON THE HEAD OR SQUEEZING THEM BETWEEN THE LIFTGATE AND THE REAR BUMPER. HAS BUMPED ME, SQUEEZED MY WIFE MULTIPLE TIMES. I FEAR THIS COULD SERIOUSLY INJURE THE KIDS IF THEY EVER FIND THEMSELVES IN THE MOUTH OF THIS HUNGRY MINIVAN! *JB

TOYOTA SIENNA 2004 POWER REAR DOOR CLOSED INEXPECTEDLY AND QUICKLY HITING MY WIFE'S HEAD. PROBLEM CAN BE REPRODUCED EVERY TIME THAT THE DOOR IS POWERED OPEN. DOOR "DROPS" SEVERAL INCHES AS SOON AS IT REACHES THE FULLY-OPEN POSITION.

THE STRUTS ON THE MANUAL LIFTGATE OF MY 2004 TOYOTA SIENNA FAILED AT AROUND 65,000 MILES. THE REPLACEMENT COST AT THE LOCAL TOYOTA DEALER WHERE THE VEHICLE WAS PURCHASED, WAS $391.07. THIS APPEARS TO BE A FREQUENT COMPLAINT AMONG SIENNA OWNERS. IT WOULD SEEM THAT TOYOTA SHOULD ISSUE A RECALL FOR THIS PROBLEM. *JB

PROBLEM WITH SLIDING DOORS WITHOUT WARNING PASSENGER SIDE SLIDING POWER FEATURE STOPPED WORKING. THERE WAS A BROKEN CABLE HANGING FROM REAR PASSENGER WINDOW. WHEN DOOR WAS OPENED AGAIN BY HANDLE THERE WERE SOUNDS OF PARTS BREAKING INSIDE DOOR. TOOK THE VAN TO TOYOTA DEALERSHIP THEY SAID THEY HAD NEVER SEEN THE PROBLEM BEFORE, WE WOULD HAVE TO PAY FOR REPAIR. APPROXIMATELY 1 YEAR LATER THE DRIVERS SIDE SLIDING DOOR WENT, SAME PROBLEM. I NOW USE BOTH DOORS MANUALLY AND HAVE THE POWER FEATURE TURNED OFF I CAN'T AFFORD TO HAVE THE DOORS POWER FEATURE REPAIRED, APPROXIMATELY $ 3600.00. I CONTACTED TOYOTA BOTH TIMES THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT. I'VE SEEN MANY COMPLAINTS ABOUT THIS ON THE INTERNET AND CAN'T BELIEVE TOYOTA WILL DO NOTHING FOR US. *TR

I HAVE A 2004 TOYOTA SIENNA XLE WITH POWER LIFTGATE. LAST MONTH ONE OF THE TWO SUPPORTING STRUT IS FAILING AND I HEARD A LEAKING SOUND, THEN THE DOOR JUST AUTOMATICALLY POWERING CLOSING ON ME WITHOUT MY OPERATION. I USE A LOT OF STRENGTH TO FIGHT IT BACK, ALMOST HURT ME. THIS IS A SERIOUS SAFETY PROBLEM WITH THE DEFECTED STRUT. AFTER THIS INCIDENT, THE LIFTGATE CAN POWER OPEN IT BUT NOT ALL THE WAY, AND VERY EASILY FALL DOWN TO CLOSE WITH JUST A LITTLE TOUCH OF THE PINKY FINGER STRENGTH. I DID SOME RESEARCH AND FOUND OUT THAT TOYOTA DIDN'T RECALL FOR THIS SAFETY ISSUE WITH THE DEFECTED STRUT, THEY ONLY ISSUE A TECHNICAL SERVICE BULLETIN BO001-07 TO ADDRESS IT. SINCE MY WARRANTY JUST EXPIRED ON APRIL 07, I MIGHT NOT BE ABLE TO REPLACE IT UNDER WARRANTY. FOR ME, THIS IS A VERY SERIOUS SAFETY PROBLEM THAT IT MIGHT RESULT INJURY IF A CHILD IS UNDER THE POWERED LIFTGATE WITH THIS DEFECTED STRUT WHEN IT UNEXPECTED CLOSING DOWN WITH POWER LIFT. PLEASE INVESTIGATE THIS SAFETY ISSUE. THANK YOU! *TR UPDATED 01-16-08. *KB UPDATED *JB

TOYOTA SIENNA LE, REAR HATCH LIFT GATE STRUTS FAILED - STRUTS DO NOT SUPPORT LIFT GATE ANYMORE, MUST BE HELD OR PROPPED OPEN TO PREVENT CLOSING ON PERSON. *TR

IN THE PAST 5 MONTHS, I HAVE BEEN HAVING PROBLEMS WITH THE AUTOMATIC SLIDING DOORS ON BOTH SIDES OF THE VAN. AFTER ACTIVATING THE CLOSE BUTTON ON THE SIDE OR WITH THE REMOTE, THE DOORS CLOSE AND THEN RE-OPEN BY THEM SELVES REPEATEDLY. ON SEVERAL OCCASIONS WE HAD CLOSED THE DOOR AND DRIVEN OFF AND THE DOOR WOULD OPEN BY IT SELF. THIS IS DANGEROUS, SOMEONE OR SOMETHING COULD HAVE FALLEN OUT. WHEN THE DOORS WILL NOT STAY CLOSED, YOU HAVE TO PHYSICALLY USING YOUR BODY TO PUSH AND HOLD THE DOOR IN THE CLOSE POSITION TO MAKE IT STAY CLOSED. I TOOK IT TO THE DEALER AND THEY CHARGED ME 2 HRS LABOR TO LOOK AT IT AND THEY COULD NOT REPLICATE THE PROBLEM. THEY SAID IF IT KEEPS HAPPENING HE SUGGESTED CHANGING ALL THE LOCK BUTTONS AND A NEW ECU FOR ABOUT $900 AS I AM OUT OF WARRANTY AS OF THIS PAST MARCH. THIS IS CRAZY AND DANGEROUS. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR HATCH SUPPORT STRUTS FAILED AND NEARLY CAUSED SEVERE INJURY TO A PASSENGER. THE DEALER HAS NOT INSPECTED THE VEHICLE. THE CONTACT NOTICED THAT THE VEHICLE HAD NOT BEEN OPERATING CORRECTLY FOR A PERIOD OF TIME PRIOR TO THE FAILURE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 62,000 AND FAILURE MILEAGE WAS APPROXIMATELY 60,000.

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE POWER LIFTGATE WOULD NOT REMAIN OPEN. THE DEALER STATED THAT THE REAR HATCH PISTONS FAILED AND SHOULD BE REPLACED. AS OF OCTOBER 4, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THERE IS A DEFECT INVESTIGATION FOR THE STRUCTURE: BODY: HATCHBACK/LIFTGATE (NHTSA ACTION NUMBER EA06020). THE FAILURE MILEAGE WAS 25,000 AND CURRENT MILEAGE IS 26,500. *UPDATED 12/12/07 *BF

THE REAR LIFTGATE STRUTS ON OUR 2004 TOYOTA SIENNA FAILED TO HOLD UP THE BACK TAILGATE. IT COLLAPSED ON MY WIFE AND BRUISED HER NECK. SHOULD THIS HAVE HAPPENED TO A SMALL CHILD I THINK WITH THE WEIGHT OF THIS DOOR COULD SEVERELY INJURY. WE HAVE NOT REPLACED THESE SHOCKS YET AS THEY ARE VERY EXPENSIVE. WE DO NOT USE TAILGATE WITHOUT SOMEONE TO HOLD IT UP. TOYOTA NEVER MENTIONED THAT THERE WAS A PROBLEM WITH THESE LIFTGATES OR HAVE EVEN UPGRADED THE REPLACEMENTS SO THIS WILL NOT HAPPEN AGAIN. *TR

(1) WE WERE PACKING OUR CAR TO RETURN HOME FROM VACATION. I USED MY KEY FOB TO REMOTELY OPEN THE POWER HATCH. WE HAD NO PRIOR PROBLEMS WITH THE HATCH. (2) THE HATCH ROSE TO THE TOP BUT DID NOT CATCH. WE ATTEMPTED SEVERAL TIMES MORE USING THE KEY FOB, DEPRESSING THE INSIDE POWER HATCH BUTTON, AND OPENING IT MANUALLY, BUT THE SAME THING HAPPENED EACH TIME. WE OBVIOUSLY HAD TO STORE THINGS IN THE BACK SO WE HELD IT OPEN MANUALLY. UPON RETURNING HOME, WE TRIED TO HOLD IT OPEN USING A LACROSSE STICK, BUT THAT STICK SLIPPED AND THE DOOR BEGAN CLOSING. IT DID NOT STOP WHEN IT APPROACHED MY WIFE AND WORSE CONTINUED TO CLOSE AFTER SHE PUSHED BACK ON IT. LUCKILY, WE SHE WAS ABLE TO GET OUT OF THE WAY. (3) WE ARE TAKING IT TO A DEALERSHIP THIS WEEK. IT DOES NOT OPEN MORE THAN 1/2 WAY NOW. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR LIFT GATE FAILS TO REMAIN OPEN AT THE APPROPRIATE TIMES. WHEN THE LIFT GATE IS OPENED AUTOMATICALLY, IT RAPIDLY FALLS AND CLOSES. WHEN OPENED MANUALLY, THE LIFT GATE CLOSES AUTOMATICALLY AND WITHOUT HESITATION. HE EMAILED THE MANUFACTURER, BUT HAS NOT YET RECEIVED A RESPONSE. THE CONTACT STATED THAT THERE IS A NHTSA DEFECT INVESTIGATION (PE06029) IN REGARDS TO THIS FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 75,000. UPDATED 08/29/07 *TR