2011 Toyota Sienna Complaint Log

THE WHEELS ON THE DRIVER SIDE SLIDING DOOR BROKE CAUSING IT TO STOP WORKING AND SHATTERING THE BACK WINDOW OF MY VAN. MY CHILD WAS SITTING BY THE WINDOW THAT SHATTERED. WE WERE VERY LUCKY SHE WAS NOT INJURED BY THE GLASS. *TR

THE WELD AT THE TOP OF THE HINGE ON THE FUEL FILLER DOOR HAS BROKEN, SO THE DOOR WILL NOT CLOSE. THIS PREVENTS OPENING THE SLIDING DOOR ON THE DRIVER'S SIDE. I HAVE CHILDREN AND WOULD NEED THE ABILITY TO EVACUATE PASSENGERS QUICKLY AND EASILY IN THE EVENT OF AN EMERGENCY. ONE OF MY PASSENGERS IS RESTRAINED IN A CAR SEAT THAT I NEED TO ACTIVATE IN ORDER TO REMOVE THE CHILD FROM THE CAR. THE DOOR CANNOT BE OPENED MORE THAN A FEW INCHES WITH THE BROKEN FUEL FILLER DOOR AS AN OBSTRUCTION, SO IT CREATES A MAJOR SAFETY ISSUE. *TR

CAR STARTED ROLLING BACK AND GEAR SHIFTED TO REVERSE WHEN IT WAS ON DRIVE GEAR. IT SHIFTED TO GEARS AUTOMATICALLY WITHOUT CHANGING GEARS. WHEN WENT TO DEALER, THEY SAID ITS TRANSMISSION IS FAILED AT 55 K MILES. IT WAS IN WARRANTY AND THEY CHANGED TRANSMISSION BUT WHEN ASKED THEY DIDN'T GIVE ME MUCH DETAILED INFORMATION. MY 1 WORK DAY WAS SPOILED AND INCONVENIENCE. *TR

ON NOV 2, 2014 AT AROUND 5:40AM, AFTER TURNING FROM 7TH AVENUE TO W50TH ST FOR ABOUT 200FT AT MANHATTAN, THE POWER STEERING WAS SUDDENLY DEAD. THE POWER STEERING FAULT INDICATING LIGHT WAS ON. WHEN TRYING MOVE THE VEHICLE TO A PARK/STAND, THE VEHICLE STEERING WAS VERY DIFFICULT TO TURN.

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V560000 (WHEELS). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STRAPPED THE SPARE TIRE TO THE TRUNK OF THE VEHICLE AS A TEMPORARY REMEDY. THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WAS BACKING OUT OF MY DRIVEWAY AND HEARD A CLUNK. THE AREA WAS CLEAR SO I DIDN'T HIT ANYTHING. LOST POWER STEERING AND POWER BRAKES. THE INFORMATION SCREEN FLASHED MESSAGES TO CHECK BRAKES AND CONTACT DEALER. I DROVE BACK INTO DRIVEWAY WITH DIFFICULT STEERING AND SLOW ENOUGH TO NOT NEED BRAKES. THE ENGINE WAS RUNNING FINE. I SHUT IT OFF THINKING SOMETHING NEEDED TO RESET. IT WOULD NOT START AGAIN. HAT IT TOWED TO DEALER. THEY REPLACED A FUSE ($445.00 + TOWING). MY CONCERN IS THAT IF THIS HAD HAPPENED WHILE IN TRAFFIC AT A HIGHER RATE OF SPEED, IT WOULD BE DIFFICULT TO STEER OR STOP. THE DEALER STATED THEY HAD NEVER SEEN THIS BEFORE WHERE THE ENGINE WOULD CONTINUE TO RUN AND THE FUSE IS USUALLY BLOWN IF SOMEONE REVERSES POLARITY DURING A JUMP START. I HAVE HAD THE VEHICLE FOR OVER 1 YEAR AND HAVE NEVER JUMP STARTED IT. *TR

MY CAR WAS RECALLED ABOUT TWO MONTHS AGO FOR A TEMPORARY REPAIR OF THE CONNECTOR TO HOLD THE SPARE TIRE. THIS RESULTED IN THE SPARE TIRE BEING PLACED IN THE BACK-SEAT AREA OF THE VAN. THIS PREVENTS ME FROM USING THE FOLD DOWN FEATURE AND FULL STORAGE AREA. ON OCTOBER 20, 2014, I CALLED THEIR 888-270-9371 NUMBER TO SEE HOW MUCH LONGER BEFORE A PERMANENT FIX WOULD BE COMPLETED. I RECEIVED A VAGUE ANSWER THAT IT SHOULD BE DONE IN NOVEMBER 2014. I STILL WAIT A SOLUTION, AND BELIEVE THAT THIS ISSUE SHOULD HAVE BEEN LONG AGO RESOLVED. UPDATED 09/23/15.*JB

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SLIDING DOOR CABLE AND THE DOOR MOTOR FAILED. AS A RESULT, THE DOOR OPEN WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE DOOR CABLE AND THE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

WHILE DRIVING THE CAR, THE STEERING CAUTION LIGHT CAME ON AND THE STEERING WHEEL COMPLETELY LOCKED CAUSING THE VEHICLE TO PULL TO THE LEFT. BRAKES WHERE APPLIED TO SLOW DOWN VEHICLE. VEHICLE SHOWS NO RECALL FOR THIS AND TOYOTA HAS BEEN CONTACTED A FEW TIMES AND FEELS THIS IS NOT COVERED UNDER WARRANTY. CAR HAS BEEN PLACED ON COMPUTER AND SHOWS MANY FAULTY CODES, BUT THEY CANNOT FIGURE OUT THE PROBLEM, SINCE THIS PROBLEM IS INTERMITTENT. IT CONTINUES TO HAPPEN MORE OFTEN. TOYOTA WILL FIX ELECTRICAL STEERING AT OUR COST, BUT NOT SURE IF THAT IS, IN FACT, THE ISSUE. SEEMS LIKE A COSTLY FIX TO NOT KNOW FOR SURE AND ALSO A SAFETY ISSUE THAT WOULD NOT BE CAUSED BY WEAR AND TEAR, RATHER BY A FAULTY ELECTRICAL PROBLEM. WE DRIVE OUR CHILDREN AROUND IN THIS CAR AND FEAR THE SAFETY OF DRIVING THIS VEHICLE. TOYOTA STATES THAT THEY HAVE NOT SEEN THIS ISSUE BEFORE. VERY SCARY AND WE FOLLOWED WHAT THE USER MANUAL STATES WHEN THIS SAFETY INDICATOR COMES ON TO CALL TOYOTA AND STOP DRIVING TO PREVENT A FATALITY. PLEASE HELP....2 MONTHS LATER AND NO SOLUTION. *TR

TOYOTA HAD A RECALL ON IT'S SPARE TIRE CABLE AND REMOVED MY SPARE TIRE TO THE REAR INSIDE OF MY AUTO. I WAS TOLD A FIX WOULD BE MADE TO REPLACE THE TIRE CABLE AND THE SPARE TIRE WOULD BE PLACED BACK UNDER THE CAR. IT HAS BEEN ALMOST A YEAR AND NO FIX HAS BEEN MADE. I CALLED MY DEALER SEVERAL TIMES AND THEY TELL ME NO FIX IS AVAILABLE. WHEN ARE THEY GOING TO GET THIS FIX DONE? I NEED THE SPACE THE SPARE TIRE IS TAKING. I PURCHASED MY CAR IN WIS. AND LIVE THERE 6 MONTHS OUT OF THE YEAR.

OUR 2011 SIENNA HAD A MALFUNCTIONING REAR PASSENGER DOOR. RUSTED DOOR LATCHES WERE IDENTIFIED AS THE PROBLEM. HOW DOES A THREE YEAR OLD VEHICLE HAVE RUSTED LATCHES? THE REPAIR COST OVER $1200. THE CUSTOMER SERVICE AT DIELHL TOYOTA DEALERSHIP BLAMED THE PROBLEM ON WEATHER. WRONG PARTS WERE INITIALLY DELIVERED, THE CORRECT PARTS HAD TO BE SENT IN FROM CA, RESULTING IN A THREE DAY REPAIR JOB. THE CUSTOMER SERVICE REP., [XXX], DID NOT EVEN APOLOGIZE FOR THE DELAY AND INCONVENIENCE. WHEN I ATTEMPTED TO CALL TOYOTA DIRECTLY TO PASS ALONG MY COMPLAINT, I WAS ??LOST?? IN THEIR AUTOMATED PHONE ANSWERING SYSTEM. I THEN CONTACTED THEM VIA EMAIL, I AM STILL WAITING FOR A RESPONSE. THE DEALERSHIP REPLACED LATCHES AND TOLD US THAT ALL OF THE DOOR LATCHES ON THE VEHICLE WERE LUBED. WE CHECKED THE OTHER DOOR LATCHES, AND FOUND THEY WERE NOT ??LUBED??. THIS VEHICLE??S MANUFACTURE QUALITY CERTAINLY HAS NOT MET OUR EXPECTATIONS OR THE TOYOTA REPUTATION WE THOUGHT WE HAD PURCHASED. NOT ONLY IS THE PRODUCT PERFORMANCE POOR, SO IS THE CUSTOMER SERVICE AND SUPPORT. THIS PROBLEM NOT ONLY IS A MANUFACTURING ISSUE, BUT COULD POSE TO BE A MAJOR SAFETY ISSUE IF EARLY DOOR LATCH DETERIORATION RESULTS IN DEFECTIVE LOCKING AN LATCHING OF REAR PASSENGER DOORS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES). THE VEHICLE WAS TAKEN TO A DEALER, WHERE THE SPARE TIRE RACK WAS REMOVED, BUT NOT REPLACED. THE CONTACT WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

POWER SLIDING BACK DOORS ATTEMPTING TO OPEN WHILE DRIVING, STICKS IN PARTIAL OPENING. FEAR DOORS WILL OPEN AND KIDS WILL FALL OUT WHILE DRIVING. MULTIPLE COMPLAINTS ONLINE WITH SAME PROBLEM. COSTS ARE EXPENSIVE TO REPAIR. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

SLIDING DOORS OPENED WHILE DRIVING, TURNED OFF AUTOMATIC AND USED MANUAL OPENING, DOOR WILL NOT LATCH CLOSED NOW WHILE USING MANUAL OPERATION, LIGHTS INTERIOR NOW STAY ON. REAR DOOR AND SIDE SLIDING NOW INDICATE ON SCREEN OPEN FROM TIME TO TIME WHILE DRIVING NOW. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE TOWED TO THE DEALER FOR A DIAGNOSIS. THE MECHANIC STATED THAT THE POWER STEERING BRACKET WAS SEPARATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,505. THE VIN WAS UNAVAILABLE.

TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: 11V560000 (EQUIPMENTS). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN PUT THE SPARE TIRE IN THE MIDDLE PASSENGER SIDE SEAT AS A TEMPORARY REMEDY. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/31/15*CN

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, ALL THE WARNING LIGHTS ILLUMINATED. AFTER DRIVING FOR 15 MINUTES, THE VEHICLE STALLED AND SMOKE WAS COMING OUT OF THE HOOD. THE ENGINE WAS ON FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

THERE HAS BEEN A RECALL ON THE CHAIN AND BOLT ASSEMBLY THAT HOLDS THE SPARE TIRE UNDER THE CHASSIS BECAUSE THE PARTS RUST AND CAN BREAK DROPPING THE TIRE IN THE ROAD AND LEADING TO AN ACCIDENT. THEIR RESPONSE IS TO PUT THE TIRE INSIDE THE CAR TAKING UP SIGNIFICANT SPACE AND LIMITING SPACE. IT IS ALMOST A YEAR AND THEY STILL HAVE NO IDEA WHEN THEY WILL HAVE REPLACEMENTS. IT SEEMS PRETTY CLEAR THAT THEY AREN'T TRYING!! IS THERE ANY TIME LIMIT FOR THIS REMEDY? *TR

IN JULY OF 2011 TOYOTA SENT A NOTICE OF RECALL ON THE 2WD SIENNA VANS FOR A PROBLEM OF EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER. THEY SAID THE REMEDY WAS UNDER DEVELOPMENT. IT IS NOW DECEMBER AND EVERY TIME I CALL TOYOTA THEY SAY THEY HAVE NOT YET DEVELOPED A REMEDY AND ARE WORDING ON IT. HEIR TEMPORARY SOLUTION WAS TO REMOVE THE SPARE TIRE AND PUT IT IN THE BACK OF THE VAN. TO ME A REASONABLE TIME FOR THIS TO BE RESOLVED WOULD BE 1-2 MONTHS, IT IS NOW GOING ON 5 MONTHS AND NO NOTICE OF RESOLUTION. I FEEL THAT MYSELF AND EVERYONE ELSE EFFECTED BY THIS RECALL NOTICE HAVE WAITED FAR TO LONG. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V560000 (EQUIPMENT) AND STATED THAT THE MANUFACTURER HAD NOT NOTIFIED THE DEALER OF THE PERMANENT REMEDY TO REPAIR THE VEHICLE. THE DEALER ONLY REMOVED THE SPARE TIRE CARRIER AND PLACED IT IN THE REAR SEAT OF THE VEHICLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PERMANENT REMEDY WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/9/15*CN UPDATED 01/27/16*JB

I STOPPED FOR GAS AND WAS UNABLE TO OPEN THE FUEL FILLER DOOR. BECAUSE OF THE FUEL FILLER DOOR FAILURE, I WAS NOT ABLE TO OPEN THE DRIVER SIDE PASSENGER DOOR. I DROVE THE VEHICLE HOME AND UPON FURTHER INVESTIGATION, I DISCOVERED THE TOP FUEL FILLER DOOR HINGE WAS BROKEN FREE. THE BROKEN HINGE ALLOWED THE PASSENGER DOOR ACTIVATION SWITCH LOCATED BEHIND THE FUEL FILLER DOOR TO POP OUT WHICH DE-ACTIVATED THE PASSENGER DOOR OPERATION. IN THE EVENT OF AN ACCIDENT, THE DRIVER SIDE PASSENGER DOOR WOULD NOT BE ABLE TO BE OPENED. *JS

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:11V560000 (WHEELS). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STRAPPED THE SPARE TIRE TO THE LUGGAGE COMPARTMENT AS A TEMPORARY REMEDY DUE TO THE PARTS NOT BEING AVAILABLE FOR REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2011 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TIRE SUPPORT CABLE MECHANISM CORROSION RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER, THERE WAS NO PERMANENT SOLUTION. THE CONSUMER WAS GIVEN THE OPTION OF PLACING THE SPARE TIRE INSIDE THE VEHICLE OR SIGNING A WAIVER RELEASING TOYOTA OF ANY LIABILITY SHOULD THE SPARE TIRE FALL OFF. THE CONSUMER OPTED TO HAVE THE SPARE TIRE PLACED INSIDE THE VEHICLE. *JB

WHEN DRIVING ON THE HIGHWAY WE HEARD A LOUD NOISE. WE PULLED OVER TO FIND OUR SUN/MOON ROOF HAD BLOWN OUT. WE IMMEDIATELY CONTACTED OUR INSURANCE COMPANY AND TAPED OVER THE HOLE TO AVOID ANY GLASS BLOWING OUT ONTO OTHER DRIVERS AND INSIDE THE VEHICLE. WHEN WE TOOK IT TO TOYOTA DEALERSHIP THEY SAID THEY CHECKED FOR OTHER COMPLAINTS BUT SAID THEY HAD NONE. THIS WAS THE SUMMER OF 2014. EVEN THOUGH THE DEALERSHIP CLAIMED THERE WERE NO ISSUES, WE REPORTED THE PROBLEM TO TOYOTA DIRECTLY AND AFTER A COUPLE OF MESSAGES AND COPIES OF PICTURES THEY DECIDED IT WAS NOT A DEFECT SO WE WERE NOT GOING TO BE REIMBURSED. THE EXPENSE WAS A LITTLE OF $1000 WHICH WE WERE OUT OF POCKET ON AS WE HAD A $1000 DEDUCTIBLE. IN LIGHT OF MORE RECENT NEWS ABOUT THIS BEING A PROBLEM IN MANY VEHICLES INCLUDING TOYOTA VEHICLES WE WANTED TO REPORT IT AS A SAFETY ISSUE. HAD WE NOT HAD THE COVER CLOSED ON THE INSIDE, GLASS WOULD HAVE COME IN ON US. WE WERE JUST THANKFUL THAT NO ONE ON THE HIGHWAY WAS HURT WITH THE WINDOW BLEW OUT. WE BELIEVE THIS ITEM SHOULD BE REVIEWED FOR POSSIBLE RECALL AND REIMBURSEMENT TO OWNERS OF VEHICLES THAT HAVE SUN/MOON ROOFS MADE BY THE MANUFACTURER. I AM NO LONGER SURE I HAVE PICTURES AS THEY WOULD HAVE BEEN TAKEN ON AN OLD PHONE

I WAS TRAVELING IN AN AREA SURROUNDED BY CONSTRUCTION BARRELS TRYING TO NAVIGATE MY TURN. THE PERSON IN FRONT OF ME STOPPED SUDDENLY, AND I HIT HIM IN THE REAR. THE VEHICLE SUSTAINED ALMOST $9000 WORTH OF DAMAGE, HOWEVER WAS NOT TOTALED. THE AIRBAG DID NOT DEPLOY. WE ASKED TOYOTA FOR AN EXPLANATION, AND THEY FINALLY SENT A THIRD PARTY TO INVESTIGATE. WE WERE SENT THE DOWNLOAD OF THE CRASH DATA RECORDER, BUT NO EXPLANATION OF WHAT IT MEANT, AND TOYOTA DETERMINED THAT THE AIRBAG WAS NOT FAULTY, EVEN THOUGH THE CRASH DATA RECORDER SHOWS I HIT SOMEONE FRONT-TO-REAR TRAVELING 38 MILES PER HOUR. AFTER WAITING 3 MONTHS ON TOYOTA, WE FINALLY GAVE UP AND ARE HAVING THE VEHICLE REPAIRED. I HAVE A CHRONIC NECK CONDITION WHICH WAS NOT CAUSED BY THE ACCIDENT BUT WAS GREATLY AGGRAVATED AND MADE MORE PAINFUL FROM THE ACCIDENT. WE HAVE ASKED TOYOTA FOR AN EXPLANATION OF THE DATA FROM THE RECORDER, BUT HAVE NOT BEEN PROVIDED ONE, ONLY SENT A LETTER STATING TOYOTA WAS NOT AT FAULT AND THAT INJURIES SUCH AS MINE AREN'T PROVEN TO BE PREVENTED BY THE AIRBAG. ..UPDATED 11/03/14 *BF UPDATED 4/28/2015 *JS *TR

2011 TOYOTA SIENNA. WHILE DRIVING ABOUT 40 MPH, THE POWER STEERING FAILED AS THE STEERING TRACTION CONTROL AND THE VSC WARNING LIGHTS ILLUMINATED. STEERING WHEEL IS VERY HEAVY AND HARD TO TURN. WHEN PARKING OR TURNING AT A ROAD CROSS THE STEERING WHEEL SEIZED. *TR

I HAVE PURCHASED A US TOYOTA SIENNA 2011 FROM NY WHILE BEING CANADIAN LIVING IN CANADA. SINCE MAY 2014 I HAVE RECEIVED A NOTICE ON RECALL ABOUT MY SIENNA 2011 VIN 5TDKK3DC5BS[XXX] FOR THE SPARE WHEEL E1S, NHTSA REF ID 14V273 AND SINCE THAT TIME WE HAVE HEARD NOTHING FROM TOYOTA AS OWNERS FOR THE REMEDIATION OF THIS SAFETY RECALL ( THIS APPLIES TO CANADIAN VEHICLES AS WELL). ALL WHAT THEY SAY IS TO PUT THE SPARE WHEEL IN THE TRUNK AS A TEMPORARY SOLUTION FOR NOW, AND THIS ALSO IS NOT A SAFE SOLUTION CONSIDERING THIS WHEEL AMONG PASSENGERS AND WHAT IT COULD DO IN CASE OF IMPACT. WE HAVE BEEN MORE THAN PATIENT ABOUT THIS ISSUE BUT NOT SURE WHAT WE SHOULD EXPECT FROM A MANUFACTURER IN THIS CASE AND WHAT KIND OF ROLE THE NHTSA COULD PLAY, HOW LONG IS ACCEPTABLE FOR THE NHTSA FOR A MANUFACTURER TO PROVIDE A SOLUTION TO A RECALL, DOES IT TAKE FEW FATAL ACCIDENTS OR NOT SURE WHAT REGULATES THOSE INDUSTRIES AND HOW RECALLS ARE CONTROLLED.....UPDATED 09/11/15 *BF . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS

DRIVING UP DRIVEWAY AND CLOSING REAR WINDOW WHEN THE WINDOW EXPLODED INTO THOUSANDS OF PIECES SENDING GLASS IN EVERY DIRECTION. HAD A PASSENGER BEEN IN THE REAR SEAT INJURIES WOULD HAVE BEEN LIKELY IN MY OPINION. MY CONCERN IS IF THIS HAPPENS WHEN SOMEONE HAS A CHILD IN THE REAR SEAR. THE END RESULT WAS SMALL FRAGMENTS OF GLASS OVER THE ENTIRE THIRD ROW SEATING AREA. *JS

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. MA 10/19/2015 *CN

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:11V560000 (EQUIPMENT) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED IF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THIS FOLLOW UP FOR SAFETY RECALL NOTICE E0S (E1S) [EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER CABLE] WHEN WILL TOYOTA FIX THIS? WE HAVE BEEN CARRYING OUR SPARE TIRE IN THE BACK OF THE VAN FOR 3 MONTHS NOW AND THIS WAS ANNOUNCED 22 MAY 14. I CONTACTED TOYOTA ASKING FOR A TIMELINE OF WHEN THIS ISSUE WILL BE FIXED AND THEIR REPLY WAS "WE ARE SORRY, HOWEVER WE DO NOT HAVE AN ESTIMATED TIMEFRAME FOR WHEN THIS SAFETY RECALL'S REMEDY WILL BE RELEASED. " IT HAS BEEN A YEAR AND 4 MONTHS SINCE THIS RECALL WAS ANNOUNCED AND THEY STILL DO NOT KNOW WHEN THIS WILL BE FIXED. DO THESE RECALLS HAVE AN INDEFINITE TIME FRAME TO GET FIXED. THE NHTSA NEEDS TO FOLLOW UP ON THESE OPEN RECALLS SO MANUFACTURERS CAN CLOSE THEM IN A TIMELY MANNER. REGARDS,

DRIVING APPROX. 45 MILES PER HOUR IN THE CITY AND SUDDENLY THE PASSENGER SIDE REAR BACK WINDOW (VENT WIDOW) SHATTERED. FIRST A VERY LOUD NOISE AND THEN THE GLASS SHATTERED AND WENT EVERYWHERE. THERE WAS NO VISIBLE DAMAGE NOR DID THERE SEEM TO BE ANY EXTERNAL DEBRIS THAT COULD HAVE HIT THE WINDOW. THE ROAD WAS RATHER SMOOTH. NOT SURE IF THIS IS A COMMON PROBLEM FOR WINDOWS OR THE 2011 TOYOTA SIENNA. *TR

FAILURE OF STRUTS ON REAR HATCH. REAR HATCH DOES NOT OPEN ON ITS OWN. HATCH SLAMS SHUT. RISK OF INJURY. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V273000 (STRUCTURE: BODY). AFTER CONTACTING BOTH THE DEALER AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT A REMEDY TO REPAIR THE DEFECT HAD NOT YET BEEN DEVELOPED AND NO ESTIMATED TIME TO GET THE VEHICLE REPAIRED COULD BE PROVIDED.

THE AIR CONDITIONER HOUSING IS LEAKING WATER ONTO SAFETY-CRITICAL PARTS. THIS HOUSING IS MADE OF PLASTIC PARTS THAT ARE GLUED TOGETHER. WATER IS CONDENSED DURING THE COOLING CYCLE, AND IT THEN COLLECTS AT THE BOTTOM AND EXITS THE VEHICLE THROUGH A RUBBER HOSE. THE GLUE HOLDING THE HOUSING TOGETHER HAS FAILED. WATER IS LEAKING FROM THE HOUSING AND RUNNING ONTO THE COMPUTER MODULE THAT DEPLOYS THE AIRBAGS. I HAVE BEEN ADVISED BY THE DEALER THAT IT IS NOT SAFE TO DRIVE THE VEHICLE WITH A WET MODULE BECAUSE THE AIRBAGS CAN DEPLOY WHILE MOVING, OR THAT THEY MIGHT NOT DEPLOY IN THE EVENT OF A COLLISION. AN IDENTICAL PROBLEM AFFECTS TOYOTA MODELS CAMRY, AVALON, AND VENZA. THIS RECALL CAN BE FOUND AT: WWW.TOYOTANEWS.PRESSROOM.TOYOTA.COM THE RECALL INFO IS: RELEASES/TOYOTA/RECALL+CAMRY+AVALON+VENZAOCT17 THIS WILL TURN INTO A SERIOUS SAFETY ISSUE AS THESE VEHICLES GET OLDER WATER CAN LEAK ONTO THE DEPLOYMENT MODULE WITHOUT BEING SEEN. IN MY PARTICULAR CASE, THE WATER HAD APPARENTLY BEEN LEAKING FOR SOME TIME - PERHAPS A YEAR OR TWO - AND WAS DETECTED PURELY BY CHANCE. THERE WAS SIGNIFICANT RUST ON THE FLOORBOARD OF THE VEHICLE. I HAVE DISCUSSED THE ISSUE WITH TOYOTA, AND THEY REFUSE TO DO ANYTHING ABOUT IT. THE CIRCUMSTANCES OF THE RECALL ON CAMRY, AVALON, AND VENZA APPEAR TO BE IDENTICAL TO THE CIRCUMSTANCES I HAVE EXPERIENCED, YET THERE IS NO RECALL ON THE SIENNA. THIS APPEARS TO BE AN UNSAFE CONDITION. I WOULD APPRECIATE IT IF YOU WILL TAKE A LOOK. *TR

OUR TOYOTA HAS ONLY 34,900 MILES ON IT. ON 4/13/2014 WHILE TRYING TO FILL AIR IN THE REAR PASSENGER TIRE, THE STEM VALVE BROKE OFF, LITERALLY IN TWO PIECES. THAT WAS A VERY DANGEROUS SITUATION AND EASILY COULD HAVE HAPPENED WHILE DRIVING SINCE I DIDN'T EXERT ANY PRESSURE WHILE ATTACHING THE AIR HOSE TO IT. I CALLED TOYOTA HEADQUARTERS AND SPOKE TO [XXX] WHO SAID THAT SINCE THERE US NO RECALL ON IT, ITS NOT THEIR PROBLEM. SO IT SEEMS, UNLESS A FEW PEOPLE DIE, THEY WILL NOT MOVE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TT

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AS THE STEERING TRACTION CONTROL AND THE VSC WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,545 AND THE CURRENT MILEAGE WAS UNKNOWN.

WITHIN ONE WEEK OF PURCHASE, THE DRIVER SIDE, POWER ASSIST SLIDING DOOR FAILED TO OPEN COMPLETELY. AFTER INITIALLY OPENING SIX INCHES IT WOULD ONLY MOVE FOUR INCHES IN EITHER DIRECTION BY PULLING THE EXTERIOR HANDLE. ONLY WITH MULTIPLE PULLS/JERKS COULD THE DOOR BE FULLY OPENED OR CLOSED. THIS PROBLEM WOULD MANIFEST UNPREDICTABLY, MOST OFTEN WITH THE DRIVER SIDE POWER DOOR, BUT ONCE WITH THE PASSENGER SIDE. OTHERWISE THE DOORS FUNCTIONED PROPERLY ABOUT EIGHTY PERCENT OF THE TIME. THIS FAILURE APPEARS TO INVOLVE A SAFETY FEATURE WHICH PREVENTS THE DOOR FROM ADVANCING WHEN SUFFICIENT RESISTANCE IS MET. IN ALL CASES OF FAILURE NO MECHANISM FOR RESISTANCE WAS FOUND. MY FEAR IS THAT THE SAFETY FEATURE MAY ALSO FAIL WHEN IT NEEDS TO PERFORM PROPERLY, TO PREVENT AN ARM OR LEG FROM BEING CRUSHED. *TT

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE REVERSING FROM A PARKING SPACE, THE STEERING SEIZED WITHOUT WARNING. THE CONTACT WAS NOT ABLE TO TURN IN EITHER DIRECTION AND HAD TO RESTART THE VEHICLE TO REGAIN STEERING CAPABILITIES. THE CONTACT ALSO STATED THAT ON A SEPARATE OCCASION, THE KEY COULD NOT BE TURNED IN THE IGNITION. THE CONTACT HAD TO CALL ROADSIDE ASSISTANCE TO GET THE VEHICLE STARTED. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THEY WERE UNABLE DIAGNOSE THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 24,000.

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE TURNING AT UNKNOWN SPEEDS, ANOTHER VEHICLE CRASHED INTO THE VEHICLE'S LEFT SIDE. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOY. THE DRIVER REAR PASSENGER SUSTAINED BROKEN RIBS AND BRUISES TO THE LEFT LEG. THE PASSENGER IN THE THIRD ROW SUSTAINED A BLACK EYE AND BRUISES TO THE FACE. THE DRIVER SUSTAINED ARM AND LEG INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 27,000.

TL* THE CONTACT OWNS 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, WHO PERFORMED A DIAGNOSTIC AND DETERMINED THAT THE BATTERY FAILED AND CAUSED THE VEHICLE TO STALL. THE BATTERY WAS REPLACED HOWEVER THE DEALER COULD NOT EXPLAIN THE CAUSE OF THE BATTERY FAILURE. ADDITIONALLY, THE CONTACT STATED THAT THE ENGINE WAS PREVIOUSLY REPLACED DUE TO FAILED SPRINGS WHICH CAUSED THE VALVES TO ALSO FAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,312 AND THE CURRENT MILEAGE WAS, 31,800. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE SUDDENLY ACCELERATED AT A HIGH SPEED. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WAS NO POLICE REPORT FILED AND NO INJURIES REPORTED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSIS. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

TMS-NTC-13142 I HAVE A 2011 TOYOTA SIENNA SE WITH 19" RIMS AND TIRES WHICH FAILED TO MEET THE NHTSA TEST FOR TIRE LOADING AND AS A RESULT TOYOTA SENT OUT A RECALL NOTICE TO REPLACE THE TIRES WITH EXTRA LOAD TIRES. HOWEVER, THEY ARE NOT HONORING THEIR REQUIREMENT BECAUSE THEY ARE REQUIRING THE TOW HITCH BE A OEM PRODUCT WHICH DOES NOT EXIST. THEY SOLD THESE VANS WITH A TOW PACKAGE BUT NOT WITH A TOW HITCH. TOYOTA DOES NOT SELL OEM TOW HITCHES INTERESTINGLY ENOUGH. AS A RESULT, CUSTOMERS HAVE HAD TO PURCHASE A AFTER MARKET TOW HITCH. NOW THAT THE WEIGHT OF THE VEHICLE EXCEEDS THE TIRE RATINGS AND THEY ARE REQUIRED TO REPLACE THE WHEELS, TOYOTA IS REQUIRING THEIR DEALERSHIPS TO ONLY REPLACE WHEELS IF THE VAN IS EQUIPPED WITH AN OEM TOW HITCH WHICH AGAIN DOES NOT EXIST. IN OTHER WORDS, TOYOTA IS NOT HONORING THEIR COMMITMENT TO SAFETY. I HAVE CONTACTED TOYOTA 4 TIMES AND THEIR DEALERSHIPS 4 TIMES WITH NO AVAIL. I AM CONCERNED ABOUT MY FAMILY'S SAFETY WHEN WE PULL OUR TRAILERS. PLEASE HELP. *TR

THE STEERING COLUMN CLUNKS AND STICKS SINCE ABOUT 55,000 MILES . IT FEELS LIKE IT MAY EVENTUALLY LOCK UP AND I WON'T BE ABLE TO TURN THE VEHICLE . IT DOES THIS WHILE THE CAR IS IN MOTION . I DEFINITELY FEEL IT IN THE STEERING COLUMN. IT HAS GOTTEN PROGRESSIVELY WORSE WITH TIME .SEEMS DANGEROUS ! ALSO MY PASSENGER SEAT BELT BEHIND THE DRIVERS SEAT IS NOT FUNCTIONING AT ALL . LOOKS LIKE A PART MAY HAVE FALLEN OFF AND IS INSIDE THE PLASTIC TRIM.

TIRE VALVE STEM BROKE WHILE WE WERE ADDING AIR TO THE CUSTOMER'S TIRE. *TR

HELLO, I OWN A 2011 SIENNA LE V6. IN COLD WEATHER, IT HAS A PROBLEM WHEN BRAKING WHERE THE VEHICLE LURCHES FORWARD AS IT COMES TO A STOP. THE DEALER DROVE THE CAR AND NOTED NO ISSUES. HOWEVER, AS YOU CAN SEE ON THIS INTERNET THREAD, MANY OTHER OWNERS HAVE THE SAME ISSUE. HTTP://WWW.SIENNACHAT.COM/FORUM/193-PROBLEMS-MAINTENANCE-REPAIR/158410-ENGINE-REVVING-UP-JUST-BEFORE-STOP.HTML THIS ISSUE IS NOT JUST ANNOYING, I BELIEVE IT IS A SAFETY ISSUE, PARTICULARLY ON SLIPPERY SURFACES SUCH AS SNOW AND ICE WHICH ARE LIKELY TO OCCUR IN THE COLDER WEATHER THAT PRECIPITATES THIS ISSUE. I BELIEVE EITHER THE ENGINE OR TRANSMISSION PROGRAMMING NEEDS TO BE MODIFIED TO ADDRESS THIS ISSUE AS SOON AS POSSIBLE. THIS OCCURS WHEN THE ENGINE IS AT HIGH SPEED IDLE AFTER A COLD STOP, WHICH CAN LAST FOR MANY MILES AFTER YOU START DRIVING. *TR

BOUGHT OUR 2011 SIENNA NEW OFF THE LOT BACK IN 2011 AND WE ARE NOW ON OUR 2ND SET OF NEW TIRES (3RD IN SOME CASES THAT 2 NEEDED REPLACING). A TOTAL OF 6 NEW TIRES WITH A VEHICLE THAT HAS ONLY 30,000 MILES ON IT IS RIDICULOUS. I HAVE CALLED TOYOTA ABOUT THIS ISSUE AND NOW OUR VAN SITS IN OUR DRIVEWAY LIKE A DEAD WEIGHT. WE HAD A TIRE BLOW OUT ON US ALREADY A FEW MONTHS AGO IN WHICH WE HAD TO REPLACE IT. THEY GO BALD VERY FAST AND ARE NO GOOD IN BAD WEATHER. I HAVE NEVER OWNED A VEHICLE IN WHICH I HAD TO REPLACE TIRES THIS OFTEN. IT ALMOST CAUSED US A WRECK WHEN THE TIRE BLEW OUT AND WE CANT KEEP UP WITH THE COSTS OF REPLACING THEM SINCE THEY ARE SO EXPENSIVE. *TR

STARTED TO NOTICE THIS BACK IN NOV 2013 WHEN GOING DOWNHILL OR 65 MPH. MY VAN STEERING WHEEL STARTED TO SHAKE AND RATTLE. BROUGHT OVER TO DEALERSHIP AND THEY DIDN'T FIND ANYTHING EXCEPT TO CHARGE ME $125 FOR DIAGNOSTICS. SAYS MORE LIKELY ROTOR NEED RESURFACE. MY VAN STILL UNDER BTOB WARRANTY BUT WE'RE TOLD NOT COVERED UNDER WARRANTY. THAT'S RIDICULOUS. TIME PAST 4 MONTHS LATER, STILL RATTLING. BROUGHT OVER TO DEALERSHIP TO GET IT BRAKE/ROTOR REPLACED AND RESURFACE 3/27/14. STILL RATTLING......VERY DISAPPOINTED WITH TOYOTA KNOWING THEY KNOW THE WORKMANSHIP DEFECTS AND NOT ACCEPTING IT. *TR