2004 Toyota Tundra Air Bags & Restraints Problems

I HAVE TRIED FOR MONTHS TO GET THIS AIRBAG REPLACED WITH NO LUCK. I KEEP GETTING THESE RECALL NOTICES WITH INSTRUCTIONS I TRY TO FOLLOW AND HERE'S THE RESULTS SO FAR: AFTER TEXTING "FIX" TO 877-427-0285 SEVERAL TIMES, NOTHING HAPPENED. MONTHS LATER, I GET SOME BIZARRE TEXT FROM A NUMBER I DON'T RECOGNIZE ASKING FOR MY ADDRESS SAYING I NEED TO RESPOND WITHIN 10 MINUTES. AFTER ASKING WHO IT WAS, ANOTHER NUMBER TEXTS ME ASKING FOR THE SAME INFO WITH NO EXPLANATION AS TO WHO THEY ARE AND THEY REFUSED TO SAY. I'VE CALLED TOYOTA OF TUMWATER A FEW TIMES AND, AT FIRST, THEY COULDN'T SCHEDULE ME FOR AN APPOINTMENT UNTIL SOME TWO MONTHS OUT. IN THE MOST RECENT CALL THEY NEEDED MY HOME ADDRESS AND PHONE NUMBER, WHICH I'M NOT INCLINED TO GIVE BUT DID IN HOPES OF GETTING THIS RESOLVED, BUT THEN THEY NEEDED MY FULL VIN. IF THAT'S THE CASE, WHY ISN'T IT ON THE [XXX] RECALL NOTICE? YOU LISTED THE LAST 8 DIGITS SO CLEARLY YOU HAVE IT. I TEXTED "FIX" TO THE NUMBER LISTED AGAIN THIS MORNING AND FINALLY GET A RESPONSE FROM "CINDY" WHO ASKS FOR EITHER THE FULL VIN OR THE RECALL ID. I SHARE THE RECALL ID AND TOLD I NEED TO SEND THE FULL VIN. AFTER A LOT OF BACK AND FORTH, I'M TOLD THERE'S NO RECALL OPTION AND I NEED TO DRIVE TO ANOTHER TOWN. WHAT DO YOU MEAN THERE'S NO RECALL OPTION? WHY ARE THESE INSTRUCTIONS INCLUDED IN THESE MAILINGS? DO YOU PEOPLE THINK WE MEMORIZE VIN NUMBERS? YOU SAY THIS REPAIR IS "URGENT" "SERIOUS INJURY" "DEATH" THEN WHY ARE THERE SO MANY DIFFICULT STEPS INVOLVED IN GETTING THIS [XXX] THING REPLACED? THREE EASY STEPS TO SCHEDULE IS AN OUTRIGHT LIE. I'VE NEVER HAD THIS MUCH TROUBLE WITH A RECALL. I'VE NEVER HAD TO PROVIDE A VIN JUST TO GET A [XXX] APPOINTMENT. I NEED HELP GETTING THIS RESOLVED. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNED A 2004 TOYOTA TUNDRA. THE CONTACT STATED HER HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, WHEN HE UNEXPECTEDLY COLLIDED WITH AN EMBANKMENT AND THE AIR BAGS DEPLOYED. THE CONTACT HUSBAND WAS FATALLY INJURED AND WAS PRONOUNCED DEAD AT THE SCENE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOT FOR FURTHER INVESTIGATION. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS). THE FAILURE MILEAGE WAS 180,000.

I CALLED THE LOCAL TOYOTA DEALER. TOYOTA OF GASTONIA. 1.704.824.7777 AND THE MANAGER.. [XXX] ASKED WHY THE OWNER COULD NOT BRING THE CAR IN TO THE DEALERSHIP AND LEAVE IT. AND I TOLD THEM THE OWNER [XXX]. HAS COPD AND IS ON OXYGEN. AND COULD NOT WAIT 3-4 HOURS.. AND SHE SAID WELL IF HE CAN NOT DRIVE COUPLE HOURS. WHY IS HE EVEN GOING TO FIX THE AIR BAG?/ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

SEAT BELT LATCH DEFECTIVE

WE RECEIVED A RECALL LETTER SOME TIME IN NOVEMBER FOR OUR TOYOTA TUNDRA. I REACHED OUT TO STEVEN TOYOTA IN HARRISONBURG VIRGINIA SHORTLY AFTER RECEIVING THE LETTER. I WAS TOLD THEY NEEDED TO ORDER THE PART AND WOULD CALL BACK WHEN RECEIVED. I NEVER RECEIVED A CALL FROM STEVEN TOYOTA, AND HAVE BEEN ATTEMPTED TO GET THIS RESOLVED WITH MULTIPLE CALLS TO THE DEALERSHIP SINCE EARLY JANUARY. THE CALLS TO THE SERVICE DEPARTMENT EITHER GO TO VOICE MAIL OR ARE HUNG UP ON AFTER MULTIPLE RINGS. I FINALLY GOT A HOLD OF A SERVICE PERSON ON JANUARY 30TH, WHO SAID THEY WOULD CALL BACK IN TEN MINUTES WHEN THEY FOUND OUT INFORMATION. I NEVER RECEIVED A CALL. I ATTEMPTED TO CALL BACK TODAY, AND THE CALL WENT TO VOICE MAIL. I DO HAVE A RECORD OF ATTEMPTED PHONE LOG ON MY PHONE. I CALLED STEVENS BACK AND TOLD THE RECEPTIONIST I WOULD BE FILING A COMPLAINT, AND SHE RESPONDED " I'M SORRY FOR YOUR INCONVENIENCE."

IN RESPONSE TO THE RECENT RECALL, I SCHEDULED AN APPOINTMENT AT ROUND ROCK TOYOTA. I WAS TOLD THEY WOULD NOT COMPLETE THE REPAIR BECAUSE "THE NEW ONES HAVE BEEN RECALLED ALSO" AND TO WAIT UNTIL NEXT YEAR. THEY REFUSED TO REMEDY.

THIS ISSUE AFFECTS THE SEATBELT SAFETY. WHEN I TRY TO LATCH THE DRIVER'S SEATBELT THE RELEASE BUTTON IS DEPRESSED AND THE SEATBELT WILL NOT ENGAGE UNTIL I PUSH THE BUTTON DOWN NUMEROUS TIMES. THE PROBLEM IS TIME-CONSUMING AND VERY LIKELY IS A SAFETY ISSUE IF THE RELEASE BUTTON DOES NOT RETURN TO ITS NORMAL POSITION. THIS HAS OCCURRED OVER THE LIFE OF THE VEHICLE AND HAPPENS WHETHER THE VEHICLE IS STATIONARY OR IN MOTION.

WE HAD THE TAKATA AIRBAG RECALL SERVICE PERFORMED ON OUR TUNDRA ON 12/19/14. THEN, JUST A COUPE WEEKS AGO IN JUNE 2017, THE AIRBAG LIGHT CAME ON WHEN MY HUSBAND WAS DRIVING TO WORK ON THE HIGHWAY, AND THE LIGHT HAS NOT GONE OFF SINCE. WE TOOK IT TO A LOCAL AUTO SHOP TO DIAGNOSE THIS PAST WEEKEND, AND THEY SAID IT WAS AN ISSUE RELATING TO THE AIRBAG RECALL SERVICE--THEY SAID THEY'VE SEEN THIS NUMEROUS TIMES NOW, ALL IN VEHICLES THAT HAD THE AIRBAG RECALL SERVICE DONE. SOME OF THE COMMON RED FLAGS THEY MADE US AWARE OF WERE: HORN IS NOT WORKING, AS WELL AS THE CRUISE CONTROL. WE TOOK IT TO PALM BEACH TOYOTA IN WEST PALM BEACH, FLORIDA, THIS MORNING, AND THEY DIAGNOSED IT AS A SPIRAL CABLE ASSEMBLY THAT NEEDS TO BE REPLACED--AT A COST TO US OF $700 PLUS TAX. THAT IS SOMETHING THAT SHOULD BE COVERED UNDER THE RECALL, SINCE IT APPEARS TO BE SUCH A COMMON OCCURANCE, IT'S OBVIOUS THAT THIS STEMS FROM THE AIRBAG RECALL SERVICE.

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR AN AIR BAG RECALL; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNAVAILABLE. PARTS DISTRIBUTION DISCONNECT.

MY HUSBAND AND I WERE COMPLETELY STOPPED, WAITING TO TURN LEFT IN A SUICIDE LEFT TURN LANE IN THE CITY. A CAR SUDDENLY ENTERED THE TURN LANE, HEADED STRAIGHT TOWARDS US. I HONKED BUT THE OTHER DRIVER DID IT BRAKE OR SWERVE, IMPACTING US AT A HIGH RATE OF SPEED. OUR AIR BAGS DID NOT DEPLOY....UPDATED 02/23/17 *BF UPDATED 03/01/17 *BF UPDATED 9/5/18*JB

TAKATA RECALL; RECEIVED AIR BAG RECALL 2014, TOOK TO DAVID MAUS TOYOTA SANFORD, FLORIDA AND HAD PASSENGER AIR BAG CORRECTED WITH MY RECEIPT. 2016 JUNE, AIR BAG WARNING LIGHT WAS ON, (NOTICED WHILE DRIVING) TOOK AGAIN TO DAVID MAUS TOYOTA, THEY FOUND ERROR CODE AND CHECKED ALL DIAGNOSTICS, FOUND NOTHING WRONG. THE SIMPLY DIAGNOSIS COULDN'T DETERMINE THE CAUSE AND THEN WAS ADVISED TO PAY FOR A THOROUGHLY DIAGNOSIS, WHICH I PAID $128.00. TODAY JULY 2ND WHILE DRIVING TRUCK, FOUND AIR BAG LIGHT ON AGAIN (WHILE DRIVING) !! I SPOKE TO DAVID MAUS TOYOTA SERVICE MANAGER JULY 2ND. HE SAID I CAN BRING IT IN AGAIN AND MY $128.00 DOLLARS WOULD GO TO ANY NEEDED REPAIRS. I'M TAKING MY 2004 TUNDRA TRUCK IN, EITHER JULY 5, 6, OR 7TH. THE VEHICLE WILL STAY INSIDE MY GARBAGE UNTIL TIME TO TAKE TO DAVID MAUS TOYOTA. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TAKATA RECALL : TOYOTA AND TOYOTA DEALERSHIP IN NASSAU BAHAMAS REFUSE TO BE RESPONSIBLE FOR TRANSPORTING THE VEHICLE FROM THE ISLAND OF ELEUTHERA BAHAMAS TO THE ISLAND OF NASSAU AND THEN RETURNING THE VEHICLE. WE LIVE IN THE BAHAMAS AND THERE IS NO DEALERSHIP ON THE ISLAND OF ELEUTHERA, WE DO NOT WANT TO DRIVE THE VEHICLE AND ACCORDING TO THE RECALL NOTICE "IF YOU ARE UNCOMFORTABLE DRIVING THE VEHICLE TO THE DEALERSHIP, PLEASE CONTACT YOUR AUTHORIZED TOYOTA DEALER WHO WILL ARRANGE FOR VEHICLE PICKUP." BOTH TOYOTA AND THE TOYOTA DEALERSHIP ARE REFUSING TO DO THE PICKUP.

TAKATA RECALL I CALLED IN TO MY LOCAL TOYOTA DEALERSHIP ABOUT HAVING THE DEFECTIVE AIRBAG REPLACED AND IT HAS BEEN 3 WEEKS SINCE WE CALLED IN. THEY STILL HAVE YET TO CALL US BACK TO INFORM US THAT OUR PARTS HAVE COME AND WHEN WE CALL THEY JUST TELL US THAT THEY HAVE NOT RECEIVED THE PARTS FOR THE FIX. WORRIED ABOUT MY PASSENGERS SAFETY AND I HAVE NOT OTHER WAY OF TRANSPORTATION TO WAIT ANY LONGER FOR IT TO BE FIXED.

FRONT PASSENGER AIRBAG INFLATOR MODULE CONTACTED "AUTOMATION TOYOTA SCION ARAPAHOE", 10531 EAST ARAPAHOE ROAD, CENTENNIAL, CO 80112, SERVICE DEPARTMENT (303) 792-1131. MULTIPLE TIMES (FIRST TIME IN DECEMBER 2015, LAST TIME IN FEBRUARY 15, 2016 TO SCHEDULE THE RECALL SERVICE (FRONT PASSENGER AIRBAG INFLATOR MODULE REPLACEMENT). ALWAYS PROMISED TO ORDER PARTS FOR ME AND CALL ME WITHIN 2 WEEKS. NEVER HAVE HEARD BACK FROM THEM, TOTALLY IGNORED. TODAY IS APRIL 22, 2016, DRIVING HIGHLY UNSAFE VEHICLE.......UPDATED 05-12-16 *BF

TL* THE CONTACT OWNED A 2004 TOYOTA TUNDRA. WHILE THE CONTACT'S WIFE WAS DRIVING 40 MPH, SHE WAS STRUCK HEAD-ON BY ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED INJURIES TO THE SPINE, STERNUM, AND RIBS. MEDICAL ATTENTION WAS REQUIRED AND THE DRIVER WAS TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE AND THE CONTACT'S INSURANCE COMPANY CONFIRMED THAT THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THEIR LEGAL DEPARTMENT. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. ON SEVERAL OCCASIONS, THE HORN FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. UPDATED 08/16/16*LJ THE CONSUUMER STATED THE AIR BAG LIGHT FLASHED AND A BEEPING NOISE WAS HEARS. UPDATED 10/25/16/*JB

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS) AND 05V25400 (AIR BAGS). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM PARTS NOT AVAILABLE. UPDATED 1/20/16 LN *CN

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/18/15*LJ

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.