2021 Toyota Venza Complaint Log

Cracked windshield. After parking in an empty parking lot at my office. No one around. I came out of office five minutes later and found a crack in the windshield. NO spider from a rock. Just a crack starting on the very edge of the glass. On the drivers side.

Defective Component: Front Windshield. Available for Inspection: Yes The passenger side windshield has a tiny crack 25 and 1/2 inches from base of windshield that extends upward 7 and 1/4 inches and arcs toward the drivers' side 4 and 1/2 inches. The car was secured in our garage from 1/4/22---4/19/22. It was not driven until 4/21/22. Shortly after the first drive the defect was noticed. Concerned that entire window could crack and lead to an accident or further repair costs. Have appt. with dealer, but my research has indicated the dealer does not cover under warranty and Toyota will not issue recall even though many others have experienced the same issue. Inspected by other agencies or organizations: No Warnings, messages, or symptoms: No

ON Monday 4/18/2022, I was driving to work and heard a pop. Nothing hit my windshield and within about 5 seconds I seen a crack start to run across my windshield.

Large (16”) crack suddenly appeared in the windshield overnight. The previous day was spent driving around town at low speeds (<40mph) and light traffic. The crack extends from the drivers side lower corner in a diagonal line toward the middle of the windshield. Over the last few days the crack is slowly becoming larger. Vehicle has not yet been inspected by Toyota for this issue.

I was turning onto traffic and I tried pressing the gas pedal and nothing happened. I was in instant shock as I feared I was gonna be hit then I pressed the gas pedal again and I was able to accelerate properly. This just recently happened but hasn't happened again since.

A large crack appeared on my windshield while I was driving in the city. I didn’t hear a rock hit it and have no idea what caused it. I have seen many complaints online about the exact same thing happening with this same vehicle. Took it to local Toyota dealer and they said it was hit by a rock or it was caused by cold temperature or a ding that I didn’t get repaired…everything except that it might be defective. Obviously a damaged windshield is a safety hazard for several reasons: visibility, supporting the structure around it, safety features not working correctly.

There have been 2 occasions when I have been trying to make a left turn and the vehicle fails to accelerate. The pedal is pressed all the way down and nothing happens. Once I released the pedal and pressed it again, the vehicle accelerated. The first occurrence happened a couple of months ago. I was making a left turn, pressed the gas pedal and nothing happened. Vehicle did roll forward putting me in traffic lanes putting me in danger of being struck. When I depressed the gas pedal again, it worked. I believe I was in Normal driving mode. The second occurrence happened on 4/5/2022. I was making a left turn, pressed the gas pedal and nothing happened. Vehicle did roll forward putting me in the traffic lanes and in danger of being struck. When I depressed the gas pedal again, it worked. I was in Sport driving mode at the time.

Unknown

Windshield cracked on passenger side while driving. No rock or pebble was heard hitting glass. This is the second time in 3 months

On a trip out of town, after cruising for 3 hours on I-65, The drive power suddenly stopped and stuttered. The announcement screen started flashing a jumble of messages which only added to the hazard. First message was " Your feet are on the brake and accelerator." My feet were on the floor. We were on cruise control. I put on the emergency flashers to warn traffic not to run into us. The highway ran through a water filled swamp with the shoulder too narrow to be safe. I eased off on the power and pulled off the next exit which was a half mile away and coasted to a stop in a parking lot. It appeared to be overheating in the motor drive so we let it cool while locating a dealer. We struggled to get to the dealer, half mile at a time with pauses to cool. Dealer tech found the coolant for Motor drive was gone. Said there was a pinhole in the radiator. Said they did not have a replacement. Called all over. No replacement in US. Discovered there was a national back order for this part. A number of these radiators had failed. We were stranded, our trip aborted and 200 miles from home. The tech resorted to a JBWeld repair of the radiator & supplied us with 2 gallons of Toyota pink coolant and we made it back home. The local dealer reported the national back order had increased. We have had no further problem until today. Checking under the hood, we found that the motor drive coolant was down near the danger point. We filled it back up and will be checking it daily until it is repaired. This incident brought to light the following engineering deficiencies: No warning of loss of coolant. This is a critical system point of failure which could cause a fatal incident which would be attributed to "Loss of Control." False and distracting messages flashed on announcement screen, compounding the danger of sudden total and erratic loss of drive power in highway traffic. The Vehicle Diagnostic Report stated "Coolant Pump"A" Component Internal Failure." Obviously false also.

Fuel tank filling issue. Could not fill anywhere close Tank Capacity, dealer claims it has several gallons reserves. Driver does not know what Distance to Empty shows vs what is real, how much gas left in the tank. Supposed 560 Mile range, only showing 420 miles. Even after driving DTE 0 miles, user can hardly fill 11 Gallons. Do not know the reasons why, whether gas is in the tank but can't use, or can't fill the gas. This causes confusion of real Distance to empty and car might suddenly shutdown on highway or even damage the hybrid system. Seems known issue by Toyota, not acknowledging or fixing the issue. It has been observed over several tanks of refueling.

Windshield crack starting in upper, driver's side extending diagonally to the middle, center of windshield. Crack occurred while starting car in owner's driveway. Windshield replaced by Safelite 3/25/22.

The windshield had a quality issue concern, we inform the dealership and vehicle manufacturer for this concern but didn't receive solution regards this product quality issue. It become greater concern since its a very new vehicle and we doubt should be replace original windshield parts because this quality concern.

My car was parked overnight in an uncovered hotel parking lot in Irving Texas. When I walked to my car in the morning, I discovered a long, arched crack, that was not there when I last drove the car the previous evening. The part of the crack that is visible to the driver is about 12 inches long, but the crack extends below, in the tinted black area, for another 6 inches or so. I believe there may be a tiny chip in the glass just below the line where the glass changes from black to clear. To-date no repair/replacement has been made, so it is available for inspection. This is a safety hazard because a compromised windshield is weakened and may crack further, decreasing the driver's visibility, as well as increasing the risk that it could shatter. My understanding is that there are a number of other Venza owners who have experienced the same thing, many of whom have filed reports with NHTSA.

The contact owns a 2021 Toyota Venza. The contact received notification of NHTSA Campaign Number: 22V033000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had stated that the exterior lights were dim. The approximate failure mileage was 45,000. VIN tool confirms parts not available.

I am leasing 2021 Venza XLE. The vehicle was purchased on 03/2021 and it has ~8000 miles on it today (02/21/2022) On 02/20/2022, at the stop sign, I heard striking sound followed by visible crack on the front windshield, bottom side near driver seat. It wasn't obviously caused by hitting from any objects but by no reason. After some investigation, I found that this complaint is not particular but more general / reproducible among the 2021 Venza owners: https://www.toyotanation.com/threads/windshield-repair.1695878/page-2 This defect would cause serious visibility issue as well as potential safety of driver. It looks like Toyota is not taking an action to cover the ramification of this defect.

Windshield developed a 24 inch long crack overnight while vehicle was parked in driveway. There was no impact to the windshield and vehicle had not been driven for several days. Crack begins at top edge of windshield on passenger side and continues in a downward diagonal direction moving towards the driver side.

windshield breaks easily

Without any warning, while driving the drivers side windshield began to crack from the bottom up towards the middle in an arc.

I was pulling out from a stop sign to cross a four lane intersection. I attempted to pass between two cars, but the emergency brake system activated, presumably because the first car was still in front of me, even though it would have well passed by the time I got there. Because of the emergency braking, I was left stuck across two lanes of traffic with cars coming toward me and no way to get out of the way. This has happened twice in 800 miles on the car. I live on a very busy intersection and it took me a couple of months to get comfortable driving in this congestion. I think the car simply isn't designed for that level of traffic, but the way that it's reacting is terrifying. Consumer stated issue continues to occur even when the pre-collision system is disabled.

Just purchased the car in first week of January. In the second week of February for about 1141 miles driven, a crack of about 12 inches at the bottom of the windshield (photo attached) appeared for no reason while stopping at work. Upon inspection, a seemingly small pebble, probably an ice salt of about 1mm, may have hit earlier (photo attached) which should not result in such a large crack.

The contact owns a 2021 Toyota Venza. The contact received notification of NHTSA Campaign Number: 22V033000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was notified of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.

Windshield cracked center of windshield, at the bottom, from a small pebble hitting it about 2 inches from the bottom. Car has approx. 7,500 miles and is barely 7 months old. Have seen this problem with dozens of owners in the same location of the windshield. Windshield also is leaking (see photo) from under the rearview mirror plastic cover.

Windshield stress cracks for no reason, nothing hit it. Venza windshields are defective and hazardous.

The vehicle was parked in a parking lot for several hours. After returning to the vehicle, it was found that a crack had appeared on the drivers side of the windshield that was approximately 12 inches long, starting at the bottom left of the windshield, and moving upwards. The crack is right through the middle of where the driver must look when driving down the road, which is a safety hazard. The salesman at the dealer stated that he hadn't heard about this problem, but in looking online, many others have complained about the same vehicle having windshield cracking issues. The vehicle is scheduled to be inspected by the dealer tomorrow.

The contact owns a 2021 Toyota Venza. The contact stated that the windshield started to crack at the base and extended to the driver’s side. The contact stated that the crack had expanded significantly. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000.

Twice in the (almost a)year I’ve had the Venza I have gone to accelerate from a stop sign and the car started to go then the gas pedal went all the way to floor and nothing happened - then when I tried again the car accelerated as expected. The first time (@ approx 4000 miles) I was turning left with oncoming traffic (of semi truck plus others) coming and had it happened a few seconds later - I would have been in a serious accident. Second time was just over 10000 miles on 1/12/2021

Windshield 20 inch crack with no rock impact, no visible impact mark. Multiple other owners reporting same issue. Windshield is soft and cracking due to flex in car, or small projectile impact that should not cause major spidering cracks

Windshield crack after 6 months of ownership. Woke up one day and found it cracked in my garage while parked.

While steadily accelerating on a freeway onramp, the vehicle suddenly accelerated, surged and gained speed rapidly without my control. I took action by braking and slowing the vehicle to a safe freeway speed. Thankfully no one in my vehicle was hurt and no other vehicle was near during the incident. There were no warning messages. The first time I experienced this unintended acceleration was the first month when this brand new vehicle was purchased from a local Toyota dealer. I was turning into my driveway from a residential street , the car suddenly accelerated while I was in the middle of turn. I immediately/emergently stopped by stepping on the brake, I could have crashed into the power pole if I did not stop. Because this was a new car, I convinced myself I was unfamiliar with its controls. But since the second occurrence, I am greatly concerned about this random "unintended acceleration". The Toyota Venza had been dropped off at our local Toyota dealer for inspection and hopefully repair.

Windshield cracked. Car only has about 4500 miles. Many other 2021 Venza owners are experiencing the same issue. Obstructed visibility is a major hazard.

Pulling into a parking spot (under 5 mpg), brakes did not engage. Car drove up onto the sidewalk. Had to put car into reverse to avoid hitting the building. While in reverse, brakes would not engage as well had to turn off the vehicle to stop it after it hit the curb 20ft behind the vehicle. Had vehicle towed to the dealership. They could see where the brakes were engaged 3x, but could not replicate the issue. Although there was snow, ground was not icy or slippery.

Very fragile windshield. Although this may be hard to measure, I only had a very small rock hit and the windshield cracked. I've been driving for 25 years (16 cars and suvs) and never had such a small impact create a significant crack. It created a visibility issue and I'm worried about future issues.

Low beam LED headlights have shadows and dark spots projecting on to the road. Very distracting and looks very similar to animals or people as they come into view in the dark. Have had to swerve several times only to realize it’s the shadows in the headlight units. I have read many other owners complaining of identical issue on Toyotanation Venza forum. Really need a fix for this. It is not an issue that appears over time, this is happening straight from the factory with 0 miles on the car.

While driving we noticed a line in the windshield. After inspection we realized that the line is actually a crack. It started at the base in the right corner (passenger side). No rocks or any impact with any objects.

Windshield cracked along drivers side with no known rock impact and no evidence of a rock hit. It appears the windshield just cracked. The crack was about 2 feet long. Car was only a few weeks old when this happened.

Don't recall anything unusual hitting my windshield (other than sandy grit), but when I drove it today there is a small chip and 12" crack. I have driven cars for 35 years and have never had such a fragile windshield on a car. I think it is defective, because I read about a bunch of other people having the same issue on this Toyota Nation site (and also Facebook)- https://www.toyotanation.com/threads/windshield-repair.1695878/ It is not very safe to have people drive around with windshields like this, especially if it is the fault of poor manufacturing. And even though you are supposed to get it fixed with insurance, I am not in a place right now to afford the deductible to get it fixed.

Windshield cracked when rock hit it.

Involved in an one-car automobile accident (attempted to avoid hitting deer and hit a cement barrier). Vehicle was subsequently classified as totaled. AIR BAGS never deployed.

2021 Toyota Venza Steering assist feature creates a safety hazard. The steering assist works with the cruise control and lane departure. When on, it appears that the steering assist picks up its position or centers the vehicle in the lane from the nearest white line on the right side. It positions the vehicle approximately 12 to 18 inches from the right line position thus positioning the vehicle slightly right of the center of the lane. One is forced to fight the pull of the wheel to maintain a center lane position. This Steering Assist function creates the following problems: 1.Off-center to the right can make it too close for vehicles traveling to the vehicles right. Also, it does not adjust for vehicles traveling too close or possibly swerve on your right side. It will maintain its position regardless of events alongside of you. It receives its bearings from only the white line. This condition is more severe when traveling in a left lane on a multiple lane road with a dotted line. 2.Because the steering assist picks up its orientation from a right-side line; when the line is out of position or not available, the car will automatically move right until it finds something to coordinate the cars position. Without something fixed like a line or curb it will take the car off of the road. When approaching an off-ramp, the right solid road barrier line, usually veers right off the highway and will follow the direction of the off-ramp. Under this condition I have discovered that the steering assist feature will actually take me off of the highway onto the off-ramp and alongside the right-most solid line wherever it goes. I feel that NHTSA still should examine any issue on a car that could make its operation unsafe. Furthermore, it appears that NHTSA has not performed any crash-worthiness testing including weight and roll-over. Why has safety testing and crash worthiness not been performed on this vehicle? Lastly; why doesn’t it have a standard NHTSA door label?

I just purchased the 2021 Venza a week ago. I was not aware of the fuel tank issue with the RAV4. When I filled up my Venza I noticed that it was not filling up to the full 14.5 gallons as stated by Toyota. I would assume that there maybe some reserve gas in the tank. But had I not noticed this I would have attempted to continue driving since I assumed that the tank has 3.5 gallons in reserves but I am uncertain. If this is the case anyone may become stranded or even worse run out of fuel on the freeway putting the people inside the vehicle in danger and causing life and death accidents. There is no documentation in the owners manual about the discrepancies between what Toyota states (14.5 gallons) and the 11 gallons that it takes when filling up at the gas station.

Sometimes when I'm driving the Toyota Venza 2021 downhill and press the brakes they freeze and sound weird without control to stop the car. I think is very dangerous. I reported two times in the dealership but nothing happened.

Windshield cracked passenger side with 2.5 inch circular area defect, with crack from passenger edge to midpoint. There was no traffic at the time in front of me or oncoming traffic. Was in an area of just grasslands on paved road. Temperature was in the 80's. Speed at 75mph. Sunny day. No known rock hit prior to this. Purchase July 2021.

While driving on the freeway I heard what sounded like a tiny pebble hit the front windshield. Shortly after while driving I noticed a crack in the shape of an arc appeared from the passenger side bottom of the windshield towards the upper center of the windshield. This crack continues to grow as I drove. Even parked, the crack has expanded slightly.

multiple times PCS (pre-collision warning system) would go off only in city driving when i was passing a car that had turned right (and just completing turn)-approximately 45 degrees to from right of my car. The dealer said my car needed front wheel alignment and said that had been the problem. Using the computer analysis system and since i was not getting a warning light saying PCS was not working, i was told it was fine. On a recently completed road trip out of town, at 70 miles an hour, PCS through us into hard break due to a car that had just entered exit ramp-45 degrees to my car. Almost caused multicar incident. Can not get further help from dealership since computer analysis not showing issue and no response from Toyoto NA. Have since just turned system fully off.

I bought a Toyota Venza, I made my first road trip and with approximately 800 miles traveled a small rock rubbed my windshield and became a big rock chip, I took it to repair on safelite and it was not 100, it is still crashed. I have read that several people have had the same incident, I am concerned that this is an issue of failures in the security systems with the front windshield.

The contact owns a 2021 Toyota Venza. The contact stated while attempting to start the vehicle, several unknown warning lights illuminated. A dealer was contacted. The contact stated that during the first failure, the vehicle was towed to the dealer to be diagnosed, however the diagnosis was unknown. The contact stated that during the second failure, the steering wheel warning light illuminated, the steering wheel became difficult to turn, and the accelerator and brake pedals seized. The contact turned off and restarted the vehicle, and thirty seconds later, the vehicle operated as intended. The contact stated that during the third failure, the contact became aware that the fuel gauge was not operating properly. After refueling the vehicle, the fuel gauge warning light illuminated. The vehicle was taken back to the dealer to be diagnosed, and the contact was informed that the battery needed to be replaced. The battery was replaced, and the vehicle was repaired. The contact stated that the buttons on her steering wheel and the infotainment system also failed to function as designed. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 57,346.

Front windshield experienced a 2’ long crack from top center thru drivers filed of vision. Car was parked on a 75’ degeee day. Crack was not there prior to parking! Total replacement was recommended by dealership.

6 months old and 10k miles caught a rock at the top right hand corner where glass meets the body. Cracked immediately diagonally through the middle of the windshield just stopping about an inch left of the rearview mirror.

Re: Complaint, rear turn signals Purchase new Toyota Venza on 8/12/21. Several complaints with the vehicle after a couple of days after driving. Programming and setting up all of the features is very complicated and the instructional manual does not match the vehicle. The dealership was unable to set several parameters and is in contact with the manufacturer for information. One in particular that NHTSA should be concerned with is the rear turn signal lights. I believe that the rear turn signals are poor design. The only rear turn signal lights are mounted low on the bumper. The Lumosity seem dim and the dimension is small approximately 5 inches long and ½ inch wide. They are too low for good visibility. They are mounted only 24 inches above the ground. With this low position on the bumper, vehicles approaching from the rear are unable to view at closer distances. Vehicles cannot see the turn lamps at closer distances. The Venza also has small turn lamps on the side view mirrors however; I also feel with poor visibility. Yesterday, a vehicle attempted to squeeze along my right side for a right turn; likely because they could not see the R-turn lamp blinking.