2021 Toyota Venza Fuel System Problems

I am submitting this complain regarding my 2021 Toyota Venza, which has developed a serious defect involving the fuel system. Although my vehicle is fairly new, I began experiencing problems with the fuel door not opening properly. Initially, I could not access the fuel cap, which left me unable refuel in a timely manner. Soon after, I noticed additional fueling issues: while attempting to refuel, the gas pump would repeatedly shut off and stop the fueling process. After taking the vehicle for inspection, it was determined that the actuator responsible for controlling the fuel door and fueling system required complete replacement. I am concerned this defect represents more than just an inconvenience. Inability to open the fuel door or complete a fueling cycle can create dangerous situations - such as being stranded without fuel or blocking a fueling station. Additionally, if the actuator fails while in use, it could interfere with the proper venting of the fuel system. I have since learned that other Toyota Venza owners are experiencing the same problem with the actuator, suggesting this is not an isolated case but a potential widespread defect. I request that Toyota investigate this issue and that the National Highway Traffic Safety Administration evaluate whether a safety recall or service campaign is warranted. 2021 Toyota Venza LE [XXX] 90,0000 Sincerely, [XXX] and [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The miles do not seem accurate as the tank should hold 14.5 gallons but always register less than 11 gallons when filled. Total miles in that vehicle should be around 552 but has been 479 the last few times. Toyota dealers says not issue. Complaint in with Toyota motor co. I have pictures of this issues which has been going on for a little while but just documented the issue. This is an issue because I don’t know the true mileage I wait til the warning light comes on to fill but that has not been accurate lately. There are no warning lights or anything that there may be an issue with that car.

I was turning onto traffic and I tried pressing the gas pedal and nothing happened. I was in instant shock as I feared I was gonna be hit then I pressed the gas pedal again and I was able to accelerate properly. This just recently happened but hasn't happened again since.

There have been 2 occasions when I have been trying to make a left turn and the vehicle fails to accelerate. The pedal is pressed all the way down and nothing happens. Once I released the pedal and pressed it again, the vehicle accelerated. The first occurrence happened a couple of months ago. I was making a left turn, pressed the gas pedal and nothing happened. Vehicle did roll forward putting me in traffic lanes putting me in danger of being struck. When I depressed the gas pedal again, it worked. I believe I was in Normal driving mode. The second occurrence happened on 4/5/2022. I was making a left turn, pressed the gas pedal and nothing happened. Vehicle did roll forward putting me in the traffic lanes and in danger of being struck. When I depressed the gas pedal again, it worked. I was in Sport driving mode at the time.

Fuel tank filling issue. Could not fill anywhere close Tank Capacity, dealer claims it has several gallons reserves. Driver does not know what Distance to Empty shows vs what is real, how much gas left in the tank. Supposed 560 Mile range, only showing 420 miles. Even after driving DTE 0 miles, user can hardly fill 11 Gallons. Do not know the reasons why, whether gas is in the tank but can't use, or can't fill the gas. This causes confusion of real Distance to empty and car might suddenly shutdown on highway or even damage the hybrid system. Seems known issue by Toyota, not acknowledging or fixing the issue. It has been observed over several tanks of refueling.

I just purchased the 2021 Venza a week ago. I was not aware of the fuel tank issue with the RAV4. When I filled up my Venza I noticed that it was not filling up to the full 14.5 gallons as stated by Toyota. I would assume that there maybe some reserve gas in the tank. But had I not noticed this I would have attempted to continue driving since I assumed that the tank has 3.5 gallons in reserves but I am uncertain. If this is the case anyone may become stranded or even worse run out of fuel on the freeway putting the people inside the vehicle in danger and causing life and death accidents. There is no documentation in the owners manual about the discrepancies between what Toyota states (14.5 gallons) and the 11 gallons that it takes when filling up at the gas station.