2021 Volkswagen Atlas Cross Sport Visibility & Wipers Problems

The windshield on this vehicle is unsafe. VW either has a design issue with the angle of the windshield or an issue with the type of material the windshield is made out of. Since owning the vehicle I have had to have 2 windshield repairs in the last 3 months, both of which were covered by insurance “free” of charge (or so I thought) however the charges were reflected on my insurance as claims, which, in return raised my insurance $150 on my next 6 month renewal. My vehicle is my daily driver and I’m worried that one day my windshield is going to come in contact with debris and shatter while I’m driving with my children in the vehicle. I’ve lived in Wisconsin my whole life and I’ve owned several vehicles and never in my life have I experienced having so many cracked windshield incidents as I do with my VW. Not only has the windshield chipped on more than one occasion, but the ENTIRE windshield is covered in small nicks. This issue in itself is enough of a reason to make me never consider buying another VW. The vehicle has been looked at and repaired by Safelite twice. I have not discussed the issue with the dealership, however, after seeing 7+ additional nicks in the windshield, I will be asking the dealership about the issue. No warning lamps were present when the incident occurred. Clearly this issue is going to continue happening and I will end up having to replace my windshield over and over again until I get a new vehicle. I am open to having it inspected.

Second replacement for windshield in less than 12-months for small impact that spreads immediately to a large irreparable crack in the windshield. The windshield was replaced with a factory new replacement. It appears to the repair shop that there are issues with the integrity of the glass. This should not occur from such low impact, regardless of the foreign object (small rock).

The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that while self-inspecting the vehicle, she noticed an excessive amount of water inside the vehicle. The contact stated that the water was coming from the HVAC system. Additionally, the contact stated that the display screen failed to operate as designed. The contact related the failure to NHTSA Campaign Number: 21V892000 (Visibility, Air Bags). The vehicle was taken to the dealer, who informed the contact that HVAC drain tube might be clogged. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,000.

-I leased this vehicle in July 2021 - it currently has less than 5,000 miles on it. -The infotainment system in the vehicle is defective, which includes the rear visibility system. Within a few weeks of leasing the car (if not sooner), I noticed the back up camera was working when I put the vehicle into reverse. The screen is black. The infotainment system also has a tendency to repeatedly reset, which causes any Bluetooth devices to disconnect (including in the middle of calls). -The vehicle is not in compliance with the safety standards outlined in 49 CFR 571.111. This poses a safety risk to others when backing up. The intermittent resetting of the system also impairs my ability to use hands-free devices while driving, and reroutes in-progress calls to a device that is often in a briefcase or purse. -In December 2021, the dealer indicated that VW techline said the issue was "under investigation by engineering and a repair is not available at this time." On February 2, 2022, we were informed an update was performed and the issue was resolved. On February 3, 2022, the backup camera again failed to respond when the vehicle was put into reverse. -No warnings or messages are displayed. The screen above the steering wheel says "Navigation not available' -We have been in communication with VW since early December about this issue, and we have requested a buyback as a result of the concerns. -It appears there was a recall of this same model in December 2020 for a similar issue - my vehicle was not included in that recall.