2018 Volkswagen Atlas Complaint Log

DRIVING ON HIGHWAY, ENGINE AND BRAKES STOP WORKING 2 TIMES. GOT THE CAR IN THE VW SHOP , THEY SAID IT WAS A LOOSE FUSE CONNECTOR. THEY "FIX IT" AND 2 DAYS LATER WE HAVE THE SAME PROBLEM. CAR WILL BE BACK ON SHOP. CALLED VW EACH TIME, OPENED A CASE WITH THEM TO.

THE PARKING BRAKE WILL NOT TURN OFF ONCE PRESSED. THE CAR HAS BEEN AT THE DEALERSHIP FOR THREE WEEKS.

CAR WAS PARKED IN DRIVEWAY, TURNED CAR ON AND LIGHTS INDICATED LOW VOLTAGE AND TURNED CAR OFF. TURNED CAR BACK ON SO CAR COULD CHARGE BATTERY BUT A/C WASN'T WORKING AND POWER STEERING WASN'T WORKING SO PUT IN REVERSE TO SEE IF IT WAS A FAULT AND START DRIVING AND EVERYTHING DIED INSTANTLY AND CAR HAD TO BE TOWED FROM SPOT.

UNEXPLAINABLE LOSS OF COOLANT. MY CAR WAS 4 TIMES AT DEALERSHIP AND THEY NEVER FIND ANY LEAKS BUT I'M LOOSING COOLANT AND SOMETIMES IT CAN SMELL IT EVAPORATE WHEN I PARK MY CAR.

THE REAR OF THE VEHICLE DROPPED 5" TO 6" AFTER DRIVING APPROX. 400MILES. THE DRIVER SIDE WHEEL WELL IS 1.5" FROM THE TIRE & THE PASSENGER SIDE IS 2" AWAY. THE WHEEL WELL HAS A "WARPED" WHEEL WELL. THE SPRINGS SEEMS TO BE LOCKED OR DROPPED. LOOKING AT THE ATLAS IN PROFILE THE REAR IS LOWER THAN THE FRONT. BEFORE THE TRIP I WAS ABLE TO WALK UNDER THE TAILGATE WHEN OPEN WITHOUT HITTING MY HEAD & NOW THE REAR OF THE VEHICLE IS LOW, I HAVE TO BEND OVER TO PREVENT HITTING MY HEAD. PLEASE NOTE, I AM NOT A TRAINED SERVICE TECH. I AM AN OWNER; I AM DOING A PROCESS OF ELIMINATION FOR WHY THE REAR IS LOWER. I SEARCHED GOOGLE & FOUND THAT IN FEBRUARY VOLKSWAGEN RECALLS 6,322 VEHICLES TO REPAIR FAULTY REAR SPRINGS. BUT MY VEHICLE WAS NOT LISTED ON THE RECALL. I AM OUT OF STATE FROM MY PURCHASED DEALER & THE LOCAL DEALER DOES NOT HAVE A RECALL LISTED AS "FAULTY REAR SPRINGS" FOR MY VIN. WE HAVE 20' BLACK RIMS / WHEELS ON THE VEHICLE. THE PHOTO SHOWS THE FACTORY INSTALLED TRAILER HITCH RECEIVER AT 13" & ACCORDING TO VW WEBSITE IT SHOULD 19". (FEB. 18, 2019 - VOLKSWAGEN HAS RECALLED 6,000 VEHICLES TO REPAIR POSSIBLE FAULTY REAR SPRINGS. ACCORDING TO THE AUTOMAKER, IT IS POSSIBLE THAT A REAR COIL SPRING MIGHT SHATTER CAUSING HANDLING PROBLEMS AND THE POSSIBILITY FOR AN ACCIDENT.) *TR

I have had this vehicle since 2020. Two months after I bought it, the vehicle would turn off at random. I took it to VW and they change the carbon air canister. It stopped for a while but now it back. When stopping the car randomly shits off. Not auto energy saving off. Restart your engine in 5:30PM traffic type of restart your engine. Slowing down, shut off. Backing up, shut off. I have a 2019 Atlas as well and the same thing happens. This is extremely dangerous and unsafe. VW claims either they dont know what the issue is because there is no service engine light and no code produced.

Emergency brakes occurred without anyone or anything in front of the car. Braking malfunction warning also came on.

MARCH 5, 2020. 2018 VW ATLAS, 2017 MID-YEAR DELIVERY. THERE HAVE BEEN MULTIPLE OCCASIONS OF EMERGENCY BRAKING BEING PERFORMED BY THE CAR WITHOUT DRIVING CONDITION NEEDING THE SAFETY INTERVENTION. THERE HAVE BEEN FIVE OCCURRENCES TO DATE WITH THE VEHICLE: 1. DRIVING I-75 IN TO ATLANTA --WHILE DRIVING NEXT TO AN 18 WHEELER (18-W) [TANKER] , THE CAR SLAMMED ON THE BRAKES WHILE AT A SPEED AROUND 75 UNTIL THE CAR WAS BEHIND THE REAR OF THE TRAILER. THERE WAS NO CONDITION FOR NEED THIS REACTION (THE 18-W AND I MAINTAINED LANE CONTROL.) 2. SOME RANDOM MONTHS LATER, THE CAR PERFORMED A EMERGENCY BRAKING WHILE ON I-20 WHILE DRIVING BETWEEN TWO 18-WS [ 2 TANKER]. THE CAR SPEED WERE INTERSTATE SPEEDS AND NO CONDITIONS THAT NEEDED THE INTERVENTION. 3. WHILE DRIVING IN TRAFFIC CLOSED TO I-20 ON A FOUR LANE SECONDARY ROAD, THE VEHICLE SLAMMED ON THE BRAKE DUE TO TRAFFIC BACKUP AT A STOP LIGHT. IT CASED MY CARGO TO SLIDE FORWARD TO ALL THE SEAT BACKS. 4. THIS WAS ANOTHER BRAKING ACTION OCCURRED WITH AN 18W [FLATBEAD]. 5. MARCH 3, 2020, THE LATEST WAS A SIMILAR EMERGENCY BRAKING WITH NO WARNING LIGHTS. THE BRAKING ACTION WAS NOT AS HARD AND RELEASED AFTER CLEARING THE REAR TRAILER OF THE 18-W. SINCE THE CARS DO NOT GENERATE AN ERROR CODE THE COMMON DIAGNOSTIC TOOLS ARE NOT ABLE TO FIND A FAULT. THE SAFETY SYSTEMS SHOULD BE MODIFIED TO GENERATE INCIDENT CODE WHEN EMERGENCY BRAKING OCCURS SINCE THE CONDITIONS ARE PERFORMED IN A ROBOTIC FUNCTION (NON-DRIVER CONDITION). I GENERALLY TALK TO THE VW SERVICE TECH ABOUT THIS FINDING EVERY TIME I AM IN VW SERVICE AREA TO SEE IF THE CONDITION IS PRESENT IN OTHER VEHICLES.

THE FAULTY BRAKE BOOST WARNING CONTINUES TO COME ON WHILE DRIVING EVEN AFTER BEING "FIXED" BY THE DEALERSHIP. THE CARS BRAKES LOCKED UP ON ME WHEN I WAS REVERSING INTO A PARKING SPOT? THEN THE CAR TURNED COMPLETELY OFF?? I HAD TO TURN THE CAR BACK ON AND CONTINUE TO PARK?? THERE WAS ALSO AN AUTO START/ STOP ERROR WARNING THAT CAME ON WHILE DRIVING!!

I FORGOT TO ADD IN MY ORIGINAL COMPLAINT THAT WHEN THE FAULTY BOOSTER WARNING CAME ON SO DID MY EMERGENCY BRAKE AND I WAS HAULTED WHILE DRIVING AND THIS REALLY FREAKED ME OUT AS I HAVE 4 CHILDREN AND THE REASON I PURCHASED THE CAR WAS FOR ALL THE SAFETY FEATURES AND NOW I FEEL THE EXACT OPPOSITE!

REAR PASSENGER WINDOW WHEN ROLLING DOWN WOULD STOP HALFWAY DOWN INCONSISTENTLY THEN WOULD JUST FALL IF YOU TRIED TO ROLL IT DOWN. TOOK IT INTO THE DEALERSHIP AFTER DIAGNOSTICS IT IS AN ISSUE WITH THE PIN. *TR

ON MANY OCCASIONS, THE AUTOMATIC BRAKING SYSTEM AND BLIND SPOT DETECTION SYSTEMS HAVE ENGAGED AT INAPPROPRIATE TIMES. MOST RECENTLY, THE AUTOMATIC BRAKING SYSTEM ENGAGED WHEN SAFELY MERGING WITH PROPER SIGNALING FROM THE RIGHT LANE, WHICH WAS ENDING, TO THE NEXT TO THE LEFT LANE WHEN THE ONLY VEHICLE IN THE VICINITY WAS FULLY IN THE LEFT TURN LANE. THERE WAS ENOUGH SPACE BETWEEN OUR VEHICLE AND THE VEHICLE BEHIND TO AVOID A REAR END COLLISION BUT THE HARD BRAKING WAS UNNECESSARY AND COULD HAVE CAUSED DAMAGE OR MORE SERIOUS INJURIES THAN THOSE SUSTAINED BY THE DRIVER AND PASSENGER CAUSED BY THE SEATBELT LOCKING ON THE COLLARBONE AND CHEST BECAUSE OF THE SUDDEN APPLICATION OF BRAKES. ANOTHER RECENT INCIDENT WAS ON THE FREEWAY WHEN SAFELY CHANGING LANES WITH PROPER SIGNALING FROM THE FAR LEFT LANE TO THE CENTER LANE AND THE BLIND SPOT DETECTION SYSTEM PREVENTED CHANGING LANES WHEN THE CLOSEST TO THE RIGHT VEHICLE WAS IN THE FAR RIGHT LANE, ONE LANE FURTHER THAN ATTEMPTING TO CHANGE INTO. IF THIS HAD OCCURRED WHILE CHANGING LANES TO AVOID A COLLISION WITH DEBRIS OR ANOTHER VEHICLE, IT COULD HAVE CAUSED DAMAGE OR INJURIES.

I OWN A VW ATLAS WHICH IS 2 MONTHS OLD. BATTERY DIED ALL OF A SUDDEN 2 MONTHS BACK. HAD TO JUMP START THE VEHICLE. COUPLE OF DAYS BACK BATTERY WAS COMPLETE DOWN AGAIN. I USED THE CAR EVERYDAY BEFORE BATTERY WENT COLD IN MY GARAGE.

WHILE DRIVING ON AT LEAST 10-12 OCCASIONS AS OF TODAY, 1/28/20, THE ERROR:AIRBAG MESSAGE HAS POPPED UP ON OUR SCREEN BEHIND STEERING WHEEL BOTH WITH A PASSENGER PRESENT AND WITHOUT. THEN THE LIGHT ON THE DASHBOARD INDICATES THAT BOTH AIRBAGS ARE TURNED OFF. ALSO, THERE APPEARS TO BE AN ELECTRICAL ISSUE WITH THE DRIVERS VISOR LIGHT. IT WILL TURN ON WHEN YOU MOVE THE MIRROR SLIGHTLY BUT IF YOU OPEN THE MIRROR ALL THE WAY IT BLINKS A FEW TIMES THEN TURNS OFF.

AFTER 2 YEARS OF OWNING THE CAR, AND ABOUT 34K MILES, I HAD TO REPLACE BOTH THE ROTOR AND PADS OF THE FRONT BRAKES. THE PART OF THE ROTOR FACING THE INTERIOR OF THE VEHICLE WERE GAUGED ABOUT 2MM DEEP BY THE PADS. THOSE PADS STILL HAD ABOUT 2MM LEFT OF LIFE ACCORDING TO THE TECH. THE EXTERIOR SIDE OF THE ROTOR WAS IN GOOD CONDITION WITH THE PADS STILL HAVING ABOUT 4MM. HAVING TO REPLACE PADS AND ROTORS AFTER SUCH A SHORT AMOUNT OF LIFE SHOWS INAPPROPRIATE DESIGN. ADDITIONALLY THE FACT THAT THE ROTOR WAS MORE THAN WORN OUT ( THE PAD CREATED A GROVE ON THE ROTOR) SHOWS: 1/ A HUGE DIFFERENCE OF FORCE APPLIED BETWEEN THE INNER AND OUTER PAD 2/ POSSIBLE MATERIAL ISSUE ON EITHER THE PADS OR THE ROTOR

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 45 MPH, SHE HAD HIT A STORM DRAIN ON THE SIDE OF THE ROAD WHICH CAUSED ALL SIDE CURTAIN AND PASSENGER AIR BAGS TO DEPLOY. THE VEHICLE SHUT OFF AS THE AIR BAGS DEPLOYED. THE POLICE WERE CALLED AND A POLICE REPORT (#20S000488) WAS FILED. NO MEDICAL ATTENTION WAS GIVEN AT THE SCENE; THE DRIVER SUFFERED MINOR SCRATCHES AND BRUISES CAUSE BY THE SEAT BELT. THERE WAS NO DAMAGE TO THE VEHICLE; HOWEVER, THE VEHICLE WAS TOWED TO MIKE STEVEN VOLKSWAGEN (11211 E KELLOGG DR N, WICHITA, KS 67207) FOR AN INVESTIGATION. THE MANUFACTURER WAS NOTIFIED AND PULLED THE COMPUTER DATA FROM THE VEHICLE. DATA SHOWED THAT A AIR BAG SENSOR WAS ACTIVATED WHICH DEEMED THE CONTACT RESPONSIBLE FOR THE AIR BAG DEPLOYMENT. THE VEHICLE HAD NOT BEEN REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000. *LN *TR

I HAVE TAKEN MY 18 ATLAS SEL PREMIUM IN AT LEAST 4 TIMES TO HAVE THE COOLANT CHECKI HAVE HAD THE LOW COOLANT WARNING COME ON 3 TIMES STATING THERE IS LOW COOLANT. THERE IS A STRONG BURNING COOLANT SMELL RADIATING FROM MY VEHICLE ON MANY OCCASIONS. WHEN TAKEN TO THE DEALER THEY HAVE DONE OVERNIGHT PRESSURE TESTS AND CANNOT FIND THE LEAK. MY CAR IS NOW OUT OF WARRANTY AND I FEAR NOW THEY WILL FIND THE ISSUE AND MAKE ME RESPONSIBLE.

WHILE DRIVING OUR VEHICLE DOWN THE FREEWAY OUR SUNROOF UNEXPECTEDLY EXPLODED OUTWARDS. THE GLASS IS CLEARLY FORCED FROM THE INSIDE OUT. VW DEALERSHIP AND VW GLASS EXPERT CONCLUDED THAT THERE WAS NO SIGN OF OUTSIDE INTRUSION THAT WOULD OF CAUSED THE GLASS TO BREAK. FORTUNATELY, THAT MORNING WE CLOSED THE SCREEN THAT COVERS THE PANORAMIC SUNROOF. ONE OF OUR CHILDREN WAS IN THE BACKSEAT AND HAD THE COVER NOT BEEN CLOSED THEN THEY WOULD OF BEEN COVERED IN GLASS. VW HAS DENIED OUR CLAIM FOR A LEMON BUYBACK. WHILE VW HAS REPAIRED THE SUNROOF, WE FEEL THAT THIS REPRESENTS A STRUCTURAL DEFECT AND THAT IT IS UNSAFE TO CONTINUE TO CARRY OUR FAMILY AROUND IN A VEHICLE THAT CAN SUDDENLY AND UNEXPECTEDLY EXPLODE A VERY LARGE GLASS WINDOW DOWN UPON OUR FAMILY. UNFORTUNATELY AT THIS TIME WE DO NOT HAVE THE RESOURCES TO NOT USE THIS VEHICLE AS IT IS THE PRIMARY MODE OF TRANSPORTATION.

NEEDS NEW CATALYTIC CONVERTER. NEEDS EXCESSIVE GAS. TOLD TO JUST KEEP DRIVING UNTIL BACK ORDERED CATALYTIC CONVERTER COMES IN. I DON'T FEEL LIKE IT'S SAFE TO DRIVE ESPECIALLY WITH MY CHILDREN. CHECK ENGINE LIGHT CAME ON. RESEARCHING THE PROBLEM AND VW DEFINITELY HAS A PROBLEM AND HAS NOT VOLUNTARILY RECALLED THE VEHICLE.

I'VE HAD SCARY PROBLEMS WITH BRAKE ASSIST AND LANE ASSIST. WITH LANE ASSIST THE VEHICLE HAS MADE SUDDEN VIOLENT TURNS TO STAY IN A LANE. SOMETIMES IF THERE'S A GAP IN THE ROAD LINES (SUCH AS A TURN LANE) LANE ASSIST CAN BE UNPREDICTABLE. ADAPTIVE CRUISE CONTROL WORKS FINE BUT I'VE HAD SEVERAL INSTANCES WHEN TRAFFIC AHEAD STOPPED ABRUPTLY WHERE IT WOULDN'T HAVE STOPPED IN TIME TO AVOID A COLLISION.

BATTERY HAS BEEN DYING AND WAS DEAD THIS MORNING. 2 YEAR OLD CAR IN SAN DIEGO TEMPERATE WEATHER. 18K MILES. FROM FORUMS, IT SEEMS THIS CAR HAS FAULTY STOCK BATTERIES THAT CANNOT SUSTAIN THE START/STOP STRAIN ON THE BATTERIES. HAVING TO TAKE TO DEALERSHIP FOR REPLACEMENT. UNCERTAIN THEY WILL PROPERLY COVER IT.

CAR WAS PURCHASED NEW 2/15/2018. HAS 41000 MILES AND DEALER MAINTAINED. MY WIFE WAS AT AN INTERSECTION WITH A 1 YEAR OLD AND 4 YEAR OLD IN THE CAR WHEN AUTO SHUTOFF OCCURRED. VEHICLE WOULD NOT RESTART IN A BUSY INTERSECTION. MY WIFE HAD TO BE PUSHED TO THE EDGE OF THE ROAD WITH THE KIDS IN THE CAR AND BE JUMP STARTED. DEALER SAYS IT IS ALL DUE TO A BAD BATTERY. UPON RESEARCH THIS IS A FREQUENT AND HAZARDOUS ISSUE. *BF CONSUMER REPLACED THE BATTERY.*JB

PROBLEMS WITH FUEL INJECTOR WHERE THE MANUFACTURER ADVISE TO CHANGE THE ALL INJECTORS AFTER 100K MILES . WHERE THEY SENDING ME TO PAY FOR THIS EXPENSES. THE ACC AUTOMATIC CRUISE CONTROL ALSO FAILED WHERE THEY CHARGING $600 TO REPROGRAM THE SYSTEM FOR SOME REASON STOP WORKING HOW CAN THIS HAPPEN WITH A NEW CAR.

WHILE DRIVING DOWN A CANYON IN HEAVY SNOW, THE GRILL SHUTTERS ICED SHUT. ONCE DOWN, WE DROVE ABOUT 20MINS ACROSS TOWN, THEN STARTED A LONG CLIMB UP A FREEWAY, ABOUT 20MINS OF CONSTANT UPHILL. ON REACHING THE TOP I NOTICED THAT THE ENGINE OIL TEMP, WHICH IS NORMALLY AROUND 200DEG, HAD REACHED 230DEG, AS THE OIL COOLER IS BEHIND THE GRILL SHUTTERS, AND WASN'T GETTING ANY AIR FLOW. THERE WAS NO WARNING FROM THE CAR THAT THE SHUTTERS WERE STUCK SHUT, OR THAT THE OIL WAS GETTING HOT.

ERROR "TRANSMISSION IN EMERGENCY MODE" WHEN COLD STARTING.

START/STOP SYSTEM OR OTHER ELECTRICAL "FEATURE" DRAINS THE BATTERY TO THE POINT THE ENGINE WON'T START. WORSE THAN THAT, THE START/STOP SYSTEM DOESN'T DEACTIVATE ITSELF EVEN WHEN THE BATTERY IS TOO LOW TO RESTART THE MOTOR. WE WERE JUST STRANDED IN A PARKING LOT IN A BLIZZARD THANKS TO THE CAR NOT STARTING BACK UP.

THERE IS A STRONG GAS SMELL INSIDE AND OUTSIDE MY VEHICLE WHILE DRIVING AND STATIONARY. VW REPLACED THE UPPER AND LOWER FUEL RAILS AND THE HIGH PRESSURE FUEL PUMP ON THE FIRST SERVICE VISIT. I COULD STILL SMELL THE GAS OUTSIDE THE VEHICLE, NOT INSIDE, WHEN I LEFT THE SERVICE BAY. I RETURNED IT AND THEY SAID THEY COULDN'T RECREATE THE GAS SMELL SO THEY CLEANED THE VENTS AND PUT A STRONG POTPOURRI IN THE VENTS. ? OUTSIDE GAS SMELL PERSISTED IN THE FRONT AND THE REAR OF THE CAR THAT WAS VERY STRONG SO I TOOK IT FOR A 3RD TIME. A WEEK LATER VW CORPORATE LET LINDSAY VW SERVICE KNOW TO REMOVE THE INTAKE AND CHECK THE INJECTORS. ALL SEALS WERE SEVERELY DAMAGED AND THEY REPLACED THEM. I PICKED IT UP A FEW DAYS AGO AND NOW THE GAS SMELL IS SO BAD INSIDE (AGAIN) AND OUTSIDE THE VEHICLE. WHILE DRIVING IT IS SO STRONG THAT I OPENED THE WINDOW TO HELP AIR IT OUT UNTIL I GOT HOME, BUT THE GAS SMELL OUTSIDE MADE IT EVEN WORSE. THE CAR IS UNSAFE. THERE HAVE BEEN COUNTLESS RECALLS, IT'S WEPT RAIN WATER SEVERAL INCHES DEEP INTO THE FRONT SEAT FOOT WELLS, THEY DIDN'T REPLACE THE CARPET WHEN THEY DID THE REPAIR AND I WORRY ABOUT MOLD. BUT THIS GAS SITUATION HAS BEEN GOING ON SINCE OCTOBER AND IT'S VERY CONCERNING. I DON'T FEEL SAFE IN THIS CAR AND I WANT VW TO TAKE IT BACK.

I WAS DRIVING ON INTERSTATE 95 AND THE CAR IN FRONT OF ME SUDDENLY BRAKED HARD. I ALSO APPLIED THE BRAKE AND FELT CONFIDENT THAT IT WOULD HAVE STOPPED ON TIME. THE ATLAS AUTOMATIC BRAKING SYSTEM TOOK OVER AND PUT MY CAR TO A COMPLETE STOP ON THE HIGHWAY AND I WAS UNABLE TO APPLY THE GAS TO KEEP GOING UNTIL I PUT CAR IN PARK, SHUT OFF CAR AND RESTART, PUT BACK IN DRIVE AND GOT OUT OF THERE AS QUICKLY AS POSSIBLE HOPING THAT NO CARS BEHIND ME WOULD CRASH INTO ME WITH 3 CHILDREN IN THE BACK OF THE VEHICLE.THIS IS UNACCEPTABLE AND EXTREMELY DANGEROUS. I HAVE SINCE TURNED OFF THE FRONT ASSIST MECHANISM. HOWEVER, EVERY TIME I START THE CAR I MUST REMEMBER TO DO THIS BECAUSE IT DEFAULTS BACK TO FRONT ASSIST.

ERROR MESSAGE: 'TRANSMISSION IN EMERGENCY MODE. YOU CAN CONTINUE DRIVING'. CAR RUNS FINE. IF YOU STOP THE CAR. PLACE IT IN PARK. TURN IT OFF. AND RESTART, THE MESSAGE MAY GO AWAY. USUALLY IT COMES ON WHEN THE CAR IS STARTED, AND SHIFTED INTO REAR OR DRIVE. FEELS LIKE A FALSE POSITIVE. PERHAPS A SMALL ISSUE WITH THE SHIFTER. TRANSMISSION CHANGES GEARS WITHOUT PROBLEMS. TOOK CAR INTO GALPIN FORD IN NORTH HILLS, CA UNDER WARRANTY. THEY CLAIMED TO FIX THE PROBLEM. PROBLEM RETURNED SHORTLY THEREAFTER.

ELECTRICAL ISSUE CAUSES THE TRANSMISSION TO FAIL. AS YOU PRESS ON THE GAS THIS ISSUE DOES NOT ALLOW THE CAR TO MOVE FORWARD. HAS STOPPED ON ME NOW TWICE IN 3 MONTHS. FIRST REPAIR TOOK 20 DAYS. WAS VERY DANGEROUS AND SCARY BECAUSE IT HAPPENED ON FREEWAY THE FIRST TIME AND ON A HILL THE 2ND SO THE CAR BEGAN TO ROLL BACKWARDS.

ROTARS ARE WARPED AFTER REPORTING PROBLEMS WITH THE BRAKES TO THE DEALER ON OCT 6,2017 CURRENT MILEAGE IS 27,000

WHILE APPLYING BRAKES TO COME TO A STOP AT A STOP LIGHT, THE BRAKES WOULD NOT WORK AND THEN MADE A METAL GRINDING SOUND. AN ALERT WENT OFF AND THE BRAKE LIGHT BEGAN BLINKING. THE AUTOMATIC BRAKES ENGAGED AND SLAMMED ON. THE BRAKE LIGHT WENT SOLID AND THEN OFF, AND WAS REPLACED BY A "BRAKE BOOSTER FAULTY" WARNING. AFTER THIS INCIDENT, THE VEHICLE RETURNED TO NORMAL FUNCTIONING.

BATTERY DIED RIGHT AFTER I BOUGHT CAR AND IT APPEARS THIS IS QUITE A FREQUENT ISSUE WITH THIS CAR

MY VW ATLAS SEL 2018 IS SHUTTING OFF WHILE I'M DRIVING. SO FAR THIS HAS HAPPENED 3 TIMES. ONCE WHILE I WAS IN REVERSE AT SLOW SPEED, SECOND TIME WHILE I WAS IN TRAFFIC AND THE MOST RECENT WHILE I WAS DRIVING IN MY NEIGHBORHOOD. IT IS VERY SCARY BECAUSE I HAVE TO PUT IN PARK, PRESS THE BRAKE PEDAL AND START THE CAR AGAIN, WHILE IN THE HIGHWAY. THE SCREEN DISPLAYS AN ERROR IN THE START-STOP, AND ALSO EN ENGINE ERROR THAT SAYS: ENGINE ON DUE TO SYSTEM ERROR AND ONE TIME THE CHECK ENGINE LIGHT TURNED ON. THE UNIT HAS SPENT WEEKS IN THE VW DEALERSHIP AND STILL THEY CAN'T FIND WHAT IS WRONG WITH IT, THEY RETURN THE CAR AND IT HAPPENS AGAIN. I DO NOT FEEL SAFE DRIVING THIS CAR, I HAVE A SON AND I NEED A CAR I FEEL SAFE DRIVING.

THE SUNROOF IS LEAKING A LOT OF WATER. THE VW DEALERSHIP SAYS IT IS BECAUSE THE DRAIN TUBE GETS CLOGGED, THE CLEANED IT AND WANTED TO CHARGE ME $80 FOR SOMETHING I HAVE NO CONTROL OVER. FINALLY THEY HONORED THE WARRANTY AND I DIDN'T PAY. THIS COMPLAINT IS TO HELP OTHER PEOPLE IF THIS HAPPENS TO THEM.

IN THE LAST 6 MONTHS I HAVE PURCHASED TWO 2018 VOLKSWAGEN ATLAS SE SUV'S BOTH VEHICLE HAD A FAULTY SEAT BELT BUCKLES IN THE REAR SEAT SECTION. UNDER PRESSURE OF CAR SEAT INSTALLATION AND/OR NORMAL USE THESE BUCKLES HAVE BEEN DEEMED FAULTY BY A VOLKSWAGEN DEALERSHIP AND I WAS ADVISED TO NOT USE THE BUCKLE UNTIL A REPLACEMENT WAS ORDERED. THE EASIEST WAY TO VISUALLY SEE THE DEFECT IS TO LOOK AT THE BUCKLE AND IF THE RED DEPRESS BUTTON RAISES ABOVE THE EXTERIOR PLASTIC IT IS CONSIDERED FAULTY AND SHOULD BE REPORTED TO THE DEALERSHIP. I HAVE ATTACHED ONE NORMAL PHOTO AND A FAULTY PHOTO.

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING VARIOUS SPEEDS, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE VEHICLE SEIZED. THE VEHICLE WAS TAKEN TO THREE RIVERS VOLKSWAGEN (3694 WASHINGTON RD, MCMURRAY, PA 15317, (724) 941-6100) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED ELEVEN MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE REAR USB DRIVE CAUSED THE FAILURE BECAUSE IT DRAINED THE BATTERY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE DID NOT RESTART. THE VEHICLE WAS TOWED TO J BERTOLET VOLKSWAGEN (555 RTE 61, ORWIGSBURG, PA 17961) WHERE IT HAD BEEN KEPT SINCE AUGUST 14, 2019. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A NEW ENGINE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE STALLED ONE OTHER TIME ON FEBRUARY 1, 2019 WHILE DRIVING 25 MPH. THE VEHICLE WAS TAKEN TO TEDDY VOLKSWAGEN (3743 BOSTON RD, BRONX, NY 10466) WHERE THEY KEPT THE VEHICLE FOR THREE MONTHS AND REPLACED THE CATALYTIC CONVERTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT WAS OFFERED HALF OFF THE ENGINE REPLACEMENT PRICE (WITHOUT LABOR). THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

MY 2018 VW ATLAS BRAKE SENSORS THAT ACTIVATE WHEN THEY SEE SOMETHING THAT MAY CAUSE A CRASH SLAMMING THE BRAKES ON. THAT WOULD BE GOOD IF IT WAS REASONABLE BUT WHAT HAPPENS IS THE BRAKES SLAM ON JUST DRIVING OUT OF A DRIVEWAY!! I HAVE TAKEN IT TO VW AND THEY CAN'T DO ANYTHING BECAUSE IT WAS WITHIN THE DESIGN SETTINGS. IT ALWAYS DOES IT WHEN YOU LEAST EXPECT IT SO WHEN PULLING OUT OF A DRIVEWAY IT IS A CRAP SHOOT WHETHER IT WILL ACTIVATE THE BRAKES OR NOT, AND IT IS GOING TO CAUSE A ACCIDENT BECAUSE YOU DON'T KNOW WHEN OR WHERE IT IS GOING TO HAPPEN. I WROTE A COMPLAINT AT CAR COMPLAINTS.COM AND I SAW SEVERAL OTHER PEOPLE HAVING THE SAME PROBLEM. I WORRY ABOUT THE SNOW AND WHAT WOULD HAPPEN IT IS A VERY UNSAFE CONDITION PLEASE HELP WITH GETTING VW TO FIX THIS ISSUE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN EXITING A DRIVEWAY INTO TRAFFIC, IF THERE IS A DECLINE OR HILL, THE AUTOMATIC BREAKING CAUSES THE CAR TO STALL IN THE MIDDLE OF THE ROAD. THIS HAS HAPPENED SEVERAL TIMES NOW IN 2 DIFFERENT PLACES. THE SENSORS START BEEPING AND THE CAR WILL SHUT DOWN WHERE YOU HAVE NO CONTROL. YOU HAVE TO PUT THE CAR BACK IN GEAR AND RESTART THE ENGINE. THIS IS VERY DANGEROUS. I LET THE SERVICE DEPARTMENT AT VW IN DEVON KNOW AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH IT AFTER RUNNING DIAGNOSTICS.

HI MY WIFE DRIVES A 2018 ATLAS AS OUR FAMILY CAR. WE HAVE HAD SEVERAL INCIDENTS WHERE THE AUTOMATIC BRAKING HAS SUDDENLY ENGAGED WHEN THERE WERE NO CARS NEAR THE VEHICLE. THIS HAS HAPPENED WHILE PARKING ON FLAT SURFACES IN AN EMPTY LOT, PARKING IN EMPTY LOT ON A VERY SLIGHTLY INCLINE, AND WHILE CRUISING WITHIN A HIGHWAY LANE WITHOUT A CAR IMMEDIATELY IN FRONT OR BEHIND US. UNPREDICTABLE UNCONTROLLED SUDDEN BRAKING IS DANGEROUS AND CAN ACTUALLY CAUSE COLLISIONS. THE ATLAS IS A VEHICLE WHICH IS COMMONLY USED TO TRANSPORT FAMILIES AND THEIR CHILDREN. I HOPE A NHTSA RECALL CAN BE ISSUED TO ADDRESS THIS PROBLEM.

THE CAR STOPS ON ITS OWN WHILE DRIVING, ALL LIGHTS ON DASH ILLUMINATE, AND CAR STARTS AGAIN AS IF NOTHING HAPPENED. TWICE GOING UP THE DRIVEWAY AND THREE TIMES WHILE ON BACK ROADS. NO ONE WAS IN FRONT OF OR BEHIND US FOR TWO OF THE TIMES. ONE OF THE TIMES, IT WAS DURING TRAFFIC SO THE SPEED WAS SLOW ENOUGH NOT TO HAVE AN IMPACT. ONE OTHER TIME IT STOPPED ABOUT HALF A CAR LENGTH AWAY FROM THE CURB WHEN PARKING THE CAR. WHILE ON THE HIGHWAY, GOING 70, WITH THE BLINKER ON TO GET OVER TO THE CENTER LANE, THE CAR JERKED ME BACK TO THE RIGHT..I WAS IN THE RIGHT LANE, A CAR IN FRONT OF ME, A CAR BEHIND ME, NO CARS IN THE MIDDLE LANE, AND TWO IN THE FAR LEFT LANE COMING UP. ABSOLUTELY NO REASON FOR THE CAR TO THINK THERE WAS A CAR TO THE LEFT OF ME. THE TWO CARS IN MY ORIGINAL LANE AND THE TWO CARS IN THE FAR LEFT LANE REMAINED IN THOSE LANES. I HAVE TAKEN THE CAR TO TWO DIFFERENT DEALERSHIPS, A TOTAL OF THREE TIMES AND THEY COULD NOT RECREATE THE PROBLEM, SO THEY ARE UNABLE TO FIX THE ISSUES. MY CASE WAS ESCALATED TO THE SE REGIONAL CASE MANAGER, WHO PUT THE CASE IN FOR REVIEW TO BUY BACK THE VEHICLE AND WAS NOTIFIED TODAY, 10/18/2019, THAT THEY ARE NOT GOING TO BUY IT BACK BUT THEY WILL CONTINUE TO SERVICE THE VEHICLE UNDER THE WARRANTY. HOW CAN THEY SERVICE THE VEHICLE IF THEY CAN'T FIND ANYTHING WRONG WITH THE VEHICLE. I CAN'T BELIEVE THEY EXPECT TO DRIVE THIS UNSAFE VEHICLE UNTIL SOMEONE DIES! I PAID EXTRA TO BUY THIS VEHICLE FOR THE SAFETY FEATURES, WHICH IS WHAT IS CAUSING THIS TO BE UNSAFE. IT WOULD BE UNETHICAL TO SALE THE CAR, BUT TOO UNSAFE FOR ME TO DRIVE AND PUT MY FAMILY AT RISK OF GETTING IN A VEHICLE ACCIDENT AND DYING. PLEASE HAVE A RECALL ISSUED TO ADDRESS THE ISSUES BEFORE SOMEONE DIES AND TELLING CONSUMERS TO DISABLE THESE FUNCTIONS IS NOT THE RIGHT ANSWER EITHER. I HAVE HAD ISSUES FROM THE BEGINNING, BUT THOUGHT IT WAS HICCUPS. DATE IS APPROXIMATE.

AS I WAS GOING STRAIGHT THROUGH A BUSY INTERSECTION THE CAR AUTOMATIC BRAKING TURNED ON AND CAUSED THE CAR TO STOP IN THE MIDDLE OF THE INTERSECTION. I WAS ALMOST T-BONED BY ANOTHER CAR. THERE ARE NOTHING IN FRONT OF ME. CLEAR DAY. 85 DEGREES. 9 AM.

PULLING OUT OF PARKING LOTS WHERE THERE IS SLIGHT DIP CRASH AVOIDANCE SYSTEM WILL KICK IN WHILE TURN INTO TRAFFIC AND WILL STOP THE VEHICLE ALMOST MIDDLE OF THE ROAD, ALMOST GOT T BONE FEW TIME, I HAVE BROUGHT UP TO VW ATTENTION, DEALER KEEPS SAYING NOTHING WRONG WITH VEHICLE . TO ME IT IS SAFETY CONCERN, DEFINITELY FOR VW, THANK YOU

THE BRAKE BOOSTER FAILURE LIGHT CAME. THE BRAKE BOOSTER LIGHT APPEARED, THEN THE BRAKE PEDAL BECAME SPONGY, PULSED AND THE VEHICLE SLOWED DOWN. ADDITIONALLY, THIS HAPPENED ON HIGHWAYS WITH LIGHT TRAFFIC WITH 4-5 CAR LENGTHS WITHIN THE SAME LANES MOVING 60 MPH. THE VEHICLE WAS IN THE SERVICE SHOP FOR NEARLY A MONTH. THE MANUFACTURER SENT TECHNICIANS/ENGINEERS TO TROUBLESHOOT AND HELP RESOLVE THE ISSUE. THE VEHICLE WAS NOT GOING ON A ROAD THAT HAD AN INCLINE OR DECLINE. THE WEATHER WAS DRY, SUNNY, WITH NO PRECIPITATION OF ANY KIND.

ON MONDAY 6/10/2019 AT 18:10, I WAS DRIVING WEST ON CALIFORNIA HIGHWAY 91 IN RIVERSIDE CALIFORNIA. I WAS ON THE PHONE WITH MY WIFE, THE CAR WAS ON CRUISE CONTROL, GOING 65 MPH. THERE WERE NO CARS IN FRONT OF ME, I WAS DRIVING IN THE SECOND LANE FROM THE RIGHT. MY CAR APPROACHED AN 18 WHEELER TRUCK AND IT WAS PASSING THE TRUCK. THE TRUCK WAS ON THE RIGHT LANE, MY CAR APPROACHED ON THE NEXT LANE TO THE LEFT. THE CAR WAS STILL ON CRUISE CONTROL AND I WAS STILL ON THE PHONE WITH MY WIFE. AS THE CAR WAS PASSING THE TRUCK, THE VW ATLAS EXECUTES AN EMERGENCY BRAKE AS IF SOMETHING WAS IN MY WAY. THE CAR GAVE NO WARNINGS BEFORE APPLYING THE BRAKES HARD.

FUEL DISTRIBUTION RAIL PRESSURE PIPE LEAKING FUEL. SMELLED FUEL WHEN WALKING PAST VEHICLE ON 8 MAY 2019 WHEN STATIONARY AND NOT RUNNING. FUEL WAS VISIBLE ON TOP OF ENGINE BELOW PIPE.. WAS RETURNED BY DEALER ON 17 MAY19 AFTER THEY ACKNOWLEDGED LEAK AND RESET SEALS. ON 9 JUN 2019, SMELL OF FUEL WAS DETECTED WHEN STARTING VEHICLE. FUEL VISIBLE ON TOP OF ENGINE BELOW PRESSURE PIPE. VEHICLE WAS STATIONARY AND HAD AGAIN BEEN SITTING OVER NIGHT.

AIR BAG ERROR INDICATOR KEEPS GOING OFF AND THE PASSENGER AIR BAG CONSTANTLY TURNS OFF AND ON WHEN A FRONT PASSENGER IS SITTING IN THE SEAT. THIS OCCURS WHEN THE VEHICLE IS IN MOTION AND STATIONARY.

WHILE SITTING AT A RED LIGHT FOR ABOUT A MINUTE THE CAR TURNS OFF DUE TO THE CARS ON/OFF FEATURE. WHEN THE LIGHT TURNED GREEN THE CAR WOULD NOT START BACK UP. I HAD TO PUT THE ATLAS IN PARK AND REST SET TO TURN IT ON. IT WILL NOT TURN BACK ON UNTIL AFTER A FEW TRIES. THIS HAS HAPPENED TO ME ABOUT 5 DIFFERENT TIMES NOW. I NOW DRIVE WITH THAT FEATURE TURNED OFF UNTIL VW CAN FIX THIS GLITCH. VERY UNSAFE WHILE SITTING TRAFFIC AND CAR IS STALLED IN THE MIDDLE OF THE ROAD.

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT SMELLED FUEL COMING FROM THE VEHICLE. WHILE REFUELING THE VEHICLE, THE CONTACT SAW FUEL LEAKING UNDERNEATH FROM THE FUEL TANK. THE CONTACT TOOK THE VEHICLE TO VILLAGE VOLKSWAGEN OF CHATTANOOGA (6001 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (423) 855-4981) AND WAS INFORMED THAT HE CAUSED THE DAMAGE; THEREFORE, THE DEALER REFUSED TO REPAIR THE VEHICLE. THERE WAS A VALID WARRANTY IN EFFECT SINCE THERE WAS CURRENTLY ONLY 14,000 MILES ON THE VEHICLE. IN 2018, THERE WAS AN UNKNOWN RECALL FOR THE FUEL TANK LEAKING EVEN THOUGH THE CONTACT'S VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT SPOKE WITH THE MANUFACTURER AND THEY AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 14,000.